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I ordered from this company 2 times. The first order was in 1999. I ordered several hostas during their sale. The hostas were delivered quickly although some substitutions were made. The plants looked healthy and most have survived. In the spring of 2000 I placed a second order. Half of the order was sent and a credit was issued for items which were not in stock. I have tried several times to order plants to use up the credit. This nursery has been VERY unco-operative. Crops always seem to have failures or there is some other excuse. I've requested a refund. The request has fallen on deaf ears. Save yourself the frustration of being cheated and buy your plants some place else.
This is definitely not a place to trust with your business. They do list an amazing variety of plants, including all the hottest stuff right out of tissue culture and their prices are unbelievable - so don't believe it! They don't have or can't ship what they've got listed, substitute without asking and charge for plants you'll never see. I placed an order for over 100 plants and got about 20, the rest have never been seen. I called several times, even though it was long distance, and was assured by Cheryl "everything was on its way". No such luck. Stay away from this place!
I warn against ordering from sexybloomers.com or their parent company South Creek Nursery. I am currently waiting for an order placed over a year ago. Part of this order actually dates back 2 years! They are unable and unwilling to refund my money.I did order from them in the winter of 1999 for the 1999 growing season. The plants arrived a little late (July) considering I'd ordered in January or February. The plants were a good value for the money; however, many were out of stock. They would not credit the remainingmoney, so I was forced to reorder in the winter of 2000. I am still waiting for this order a year later. They have failed to be proactive in customer service and have denied reimbursing my money. In regards to an inquiry I emailed to them 1/1/01 asking if there was ANY hope of receiving last years order this year, they responded."For god sake yes that is the plan. I was so devastated to think we had no local market support our efforts, you can't imagine. I'm working with Ivy Garth out of Ohio to get in what we need. But it will be a very slow process as I have no funds to work with. I am also assuming that our local market that supported us for all those years is gone aswell as our ability serve them. My dad is 79 years old, his second wife went through 3 heart attracts in July, full renal failure, heartvalve replacement, open heart surgery, and now appears to have hepatitis. So he is unable to help. It is myself and what Keith can help with. It is a really hard start. Bear with us, as it is the internet market we will be focusing on." I'm not much into sob stories. I just want my money back.
I will not order from this company again. The one time I did order, I received dead plants -- not dormant mind you, but DEAD! Of the six delphiniums I ordered, only one survived. I asked for replacements - those took almost six months to arrive and they too were dead (again I was told they were "just dormant"). They billed me continually for over a year for the replacement plants. I finally told them I'd pay the bill "If and when the plants grew". Fortunately, I've not heard back from them. Except for Michigan Bulb Company, this is the worst mail order company I've dealt with.
I placed a large pre-season order with this place last November for a discount off their already low prices. Many of the items were "designer" cultivars of particular interest to me. However, it is now September of the following year. Two thirds of the items I originally order have not be sent and are not available. I requested substitutes from the "available" listing on their website and most were not available. As fall is quickly approaching, I finally requested shipment and most of the substitutes were rather common varieties of plants and small in size. They were well packed and still moist on delivery. I doubt I will order from them again.
I placed an order with Sexy Bloomers for 12 hostas. The reason I ordered from them is that I have a baby due any day, and I wanted to plant hosta Guardian Angel in honor of my new baby, and they, according to the web site, had it.I originally emailed my order and stated that I'd pay via Paypal (thinking that was the quickest way to go). Three days later I'dreceived no confirmation of them having received the email, so I called (even though it's a long distance phone call) because I was anxious tohave the plant here and ready for when my baby arrives. Cheryl said that she remembered seeing the order, but couldn't find it, so I resubmitted the order over the phone, gave credit card information instead of going with Paypal, and was told all the plants would go out "early next week" (this being on a Thursday). I waited 2 weeks before getting the order, and it consisted of only 8 plants. One of the plants was a substitution which I'd not been consulted on, several cited on the site as being in 2 quart pots were, indeed, in two quart pots, but had obviously been potted up from 2" pots recently (the roots were still in the shape of the 2" pot), and they were all pretty unhappy looking. I was charged shipping as if I'd had 12 plants delivered, instead of 8. There was no mention of the missing plants at all, and I recieved an email saying that my Paypal payment was due. I emailed to ask about the missing plants, and the substitution, explaining why I'd ordered from them, how I wanted to have Guardian Angel before my baby was born, etc. It took them 2 days to reply. I was told that Guardian Angel "wasn't ready yet" and would be "shipped when it was ready", and no mention of the other three missing plants. I have to say, I could have been told about the substitutions and/or the unavailability of the plants when I'dcalled to place the order. I also could have been told that I'd be waiting over 2 weeks for the order, instead of being told it would goout within a matter of a few days, and I could most certainly have been treated with more courtesy and respect. I feel that their plants were misrepresented, over-priced (even at the cheap prices they have), and unhealthy (two were showing signs of root-rot when I went to plant them), their "customer service" is atrocious, they are completely disorganized, and I canceled the rest of the order, and will not under any circumstances order from them again.
I ordered 20 perennials from Sexybloomers last fall. The plants arrived in excellent condition. The plants arrived in pots, not the usual dormant plants. I purchased the $1.00 selection and was impressed as the plant filled the 4" pot and the soil was actually moist. The plants were secured in the pot by a nylon type fabric, which prevented the soil from spilling and protecting the plant. The shipping and handling on 20 plants was high at $25.00, but I guess if you average the plant cost and the shipping, you still are getting a good deal. I know I cannot purchase a perennial for less than $4.00 in my area.
