On Jan 24, 2009, jerrygarden14 Chula Vista, CA wrote:
They seem to have possibly the most unique group of seeds I've seen on the internet. After e-mailing them about some suggestion plants that might do well in my greenhouse I ordered a few tropicals and some pepper seeds. Germination has been very good, especially for the often pesky peppers! Order arrived 48 hours after I ordered!---(I am in the city next door to them.)
My wife made an order of $25.30 USD with them about one month ago. Never received this order. Sent them 3 emails and they insist to not reply.. She has open a dispute at Paypal hoping to receive our money back. NEVER AGAIN wants to make transactions with this company.
On January 24th, 2009, pedroroberto changed the rating from negative to neutral and added the following:
What a surprise! After 30 minutes of open a dispute at Paypal they have answered to my emails!
On Dec 17, 2008, goofybulb El Paso, TX (Zone 8a) wrote:
First experience with Trade Wind Fruits has been very pleasant. They have a rich variety of seeds offered, and the prices are extremely affordable, with free shipping for orders over $7.50. I placed my order on Dec 7th, and the order arrived fast, in a week. I received a confirmation email as well. The seeds look good, packed with concise but helpful instructions.
I am preparing a second order, as some seeds have seasonal availability, and I'm looking forward for many more purchases from this company!
One comment about their location: it appears that they moved and some updating is required. The current address on the shipping slip is:
P.O. Box 212211
Chula Vista, CA, 91921
On March 15th, 2009, goofybulb added the following:
A second order at the beginning of February, placed on a Monday, arrived to me same week on Thursday! Fast shipping, beautiful seeds again! Just lovely!
I will definitely keep them as one of my seed resources.
I'm actually between postive and neutral for this company...Their prices are amazingly cheap and shipping is not bad. Do be careful though as some of the seeds are only short-lived even if not stated on the info. So please do your part as a buyer by researching the seeds that you would like to buy.
On their part however....the instructions for chinese hawthorn stated that it should be germinated in warm/hot conditions BUT these seeds require WARM AND COLD stratification (warm outside, and then stratify them cold in the fridge).
I'll give them a positive just because they have alot of seeds to choose from at a cheap price.
On Jul 15, 2008, Herttanen Helsinki Finland wrote:
I ordered numerous exotic seeds 05/07. I got some of them in 3 weeks time (to Finland, slow, but reasonable). The germination rate was very poor.
I was promised the missing seeds from the next harvest late in 2007. Never got them. By the time I started asking for them the time limit for Paypal dispute had exeeded. I contacted the customer services via email -no answer.
Their website says they are yet again out of stock and will receive seeds from the next harvest late 2008. I will keep trying to contact and keep you posted!
On July 15th, 2008, Herttanen changed the rating from negative to positive and added the following:
I must correct a wrong. I immediately got a personal answer today. I was perhaps hasty in making a public note on Trade Winds customer services. And I also note that my appearance here didn't go unnoted!
I must add that I also tried calling them and most likely had the wrong number. So half of the fuss was my own fault.
I still think I should have received notice when the last harvest was sold out. I was waiting. But as I now know the state of my order I wait eagerly for my seeds.
On Mar 27, 2008, adambesme Fruitland Park, FL (Zone 9a) wrote:
Ordered many tropical fruit seeds and having good germination rates thus far. Also ordered some vegetable seeds and they were good and vigorous. With free shipping as well, I'm very happy and will order from this company again.
On Feb 4, 2008, urbanhick Beverly Hills, CA wrote:
Many rare varieties of seed, extremely cheap prices and shipping. Seeds were mailed promptly, and made it to Canada in a week. This company seems to have improved substantially of late: last season, my seeds took a month to arrive, and numerous inquiries on my part resulted in zero replies. I have received seeds from them that were clearly long past viable (batnut in particular), but many others have been fine. So, overall, a positive review given low prices, fast shipping and selection, but buyer beware on seed that must be fresh, and the total lack of customer service, in my experience.
On Feb 1, 2008, lzyjo Thompsons Station, TN wrote:
I've ordered from Trade Winds on numerous occasions and have always been pleased. Their prices are very reasonable, (I love free shipping over $7.50!) they have an extensive collection and everything has always arrived quickly and in perfect condition. I like the fact that they send out approximately 10 seeds per packet, that's more than enough for my purposes, and allows more people to purchase rarer seeds. I love Trade Winds Fruit and will continue to order from them.
On Aug 19, 2007, Audrey Hadley, PA (Zone 5a) wrote:
I ordered some pre-germinated cinnamon tree seeds, and three out of four of the little plants seem to be doing nicely. Although the other one probably won't make it, I'm quite satisfied with the results, since I haven't been able to germinate cinnamon tree myself. Although I also ordered a few other seeds this time, I haven't gotten around to trying them yet! But I recall that I was quite happy with the hibiscus taiwanensis seeds I received in a previous order. A lovely flower!
On Mar 29, 2007, jeffhagen Fort Lauderdale, FL wrote:
I've ordered from these guys 3 or 4 times. It ususally takes them a couple of weeks to fulfill orders, but I've always received my seeds. The quality of the seeds is pretty decent. A fairly high percentage of them germinate. I've been a happy customer and continue to order.
Ordered my seeds on the 16th of March 07
Got an e-mail they were being shipped on the 22nd.
Got them on the 24th.
I did get a notice that two of the seeds that I'd ordered "could not be shipped at this time" and they will be sent when available (1 month). I wish they had listed that on the website BUT I'm much happier with that than them shipping me bum seeds just to fill my order.
Three weeks went by and I never received my order. I emailed and they replied within a reasonable amount of time telling me that they were busy collecting seeds and that some of those seeds were a part of my order. That was okay, I was glad to get the reply. I got my order about a week later. 1 month total from order to delivery. They are located about a 1/2 hour away from me. I wish I could have just picked my order up. :)
I would like to remind people that tropical seeds germination rate can vary from batch to batch. In some variety of seeds, if you get 1 out of 20 seeds to germinate, then it's a sucess.Some seeds can take two weeks to a year to germinate.I have been dealing with this company for 5 years now. They have been by far the best source of hard to find seeds that you can find on the web.Great to deal with. I have had 75% germination rate on most of the seeds i have ordered from them.
I have ordered twice from this company with good results. My kaffir limes germinated very well. Seeds arrived promptly (I was careful to not order anything currently unavailable). Few on-line catalogs offer such a wide selection!
On Nov 30, 2006, greenhousegrow North Hollywood, CA wrote:
This upcoming season will be the third I've had ordering from Trade Winds. I order tomatoes from them each year and have had great germination success. I have also bought a few tropicals for the greenhouse and am always impressed with the conditions the seed arrives. Tropicals are always tricky and in some cases makes a big difference if the seeds are packed well. Over a dozen orders and all have been received quickly. I've emailed customer service a few times about various plant questions and they've always been helpfull.
On Nov 21, 2006, johngast Roslyn Heights, NY (Zone 7a) wrote:
Ordered seeds on 10/26/06. Emailed them several times with no response.
Have not received them as of today.
Placed a claim with PayPal to get my money back.
On December 1st, 2006, johngast changed the rating from negative to neutral and added the following:
After PayPal credited my funds, they finally sent the seeds.
I have changed the rating to Neutral. I cannot give a positive due to the fact that they never responded to my numerous emails. I would blow caution to the wind in ordering from them again
On Oct 25, 2006, ecrane3 Dublin, CA (Zone 9a) wrote:
I placed an order for ~8 packets of seed and received the shipment in less than a week. They have a great selection of seeds that I haven't seen anywhere else, so if I get decent germination from these I'm sure I'll be going back!
I placed my small order for 5 different packages of seeds on October 5, received a confirmation of my order almost immediately, and a day of so later received an email that the seeds were shipped on October 6. I live in Nova Scotia, so I did not expect to see the seeds in short order, but they arrived on October 12th! Everything I had ordered was nicely packed in a padded envelope and arrived safely. I'm pleased!
I have ordered almost a dozen times from Trade Winds and have had nothing but positive experiences. The seeds arrived quickly and the germination rates were high. Seeds ordered such as curry, cherimoya, inga, citrus, canna's, fuchsia's, etc. They were also very helpful to me in identifying some fruits a friend had brought back from Hawaii as well. I have been ordering tropicals from quite a few companies for the last 10 years and Trade Winds gets high praise from me.
On Aug 21, 2006, GardenFL Merritt Island, FL wrote:
I placed an order with Trade Winds Fruit on July 11. After one month passed and I hadn't heard a thing from the company I began sending e-mails to the addresses listed on heir site. No response period. I can�t even tell if they are still in business.
Finally, being unable to reach them at all, and not receiving the order, I launched a complaint with PayPal, the company they use to process orders.
I definitely would NOT Recommend this company to fellow gardeners. If they are still in business, they aren�t acting like it.
On Jun 17, 2006, zarcanat Montreal, QC (Zone 4b) wrote:
I tried the experience aware of the negative comments since it wasn't expensive to get the seeds I was after. Germination rate wasn't too good, you could see that some seeds weren't collected fully ripe. 2 out of ten varieties germinated well though.
On Jun 8, 2006, LarrysOrchids New Baltimore, MI wrote:
The only reason I ordered from this company to start out with is that they stock many rare and hard to find seeds. A friend of mine ordered from them, and liked what he had gotten, but had said that they were tight with the amount of seeds they send, and that there is no specific mention of how many seeds you will receive. I ordered anyway because I only really needed a couple of each plant.
Ordered and paid for on 5/1 by 5/22 when I had not received anything, I left an e-mail that went unanswered. I left 5
e-mails over 6 days that all went unanswered. I had to contact PayPal to get my money back (which I did).
PayPal should FORCE sellers to list an active phone number for customer support/service. I consider PayPal to be as much at fault for doing business with this company. They can see how many times they have had to issue refunds to buyers because this company is SO messed up.
This company hides behind a Post Office Box and e-mail so that they NEVER have to deal customers directly. I WOULD AVOID THEM AT ALL COSTS.
I ordered from this company BEFORE I knew about this site. I was told in an email the following:
"Thank you for your order with Trade Winds Fruit! Your order of
5/12/2006 has shipped via U.S. airmail on 5/13/2006. Please let us
know if you have any questions." I live in Tennessee and it takes more than 10 days AIRMAIL to reach me?? (which it hasn't yet)....they will not answer my repeated emails inquiring about it, either. Another company that is just a waste of time for anyone who looking for ethical business entities to buy from. Live and learn.......unfortunately. :0(
On May 23rd, 2006, dixie_angel changed the rating from negative to neutral and added the following:
I received my seeds today and they look really good! I just wish the company would communicate with their customers. If they had just emailed back all of this could have been avoided. As for this transaction, slow shipping and no customer service is the ony reason Im not giving it a positive. Packaging and quality of seeds looks extremely good, however. I just hope they perform as good as they look! :0)
On Apr 25, 2006, prestonwright Saint Paul, MN (Zone 4a) wrote:
I ordered on April 7 and receieved the seeds in great condition on April 23. This was a huge order -- 150 types of seeds -- and they had no problem filling all but 6, with a promise that the rest were coming in 2-4 weeks. I will order from this company again.
On April 27th, 2006, prestonwright added the following:
inga edulis and other inga species already sprouting with 2 leaves.
On Feb 1, 2006, wallaby1 Lincoln United Kingdom (Zone 8a) wrote:
I had ordered seed from this company last year, and was very happy with the results. It did take some time to come, but I was not concerned about this as I do realise that not all of the seed would be immediately in stock, and some seed has a very short shelf life. I see this as a positve rather than a negaitve as some will sell you seed 'on the spot', at the risk of it not germinating. I got very good germination results last year, sowing most of the seed in early February. A couple of varieties did not germinate, but that is acceptable as seed can be variable, and conditions required to germinate them are sometimes very specific. No one company can offer seed that is always guaranteed to germinate.
I was concerned at the mounting negatives the company was getting lately, as I had already decided to place another order. I had emailed them twice because one variety was going incorrectly into the basket, and I wanted to add it to my order. Having seen the negatives on DG I emailed once more and aired my concerns. This time I received a reply, and was told that they had had server problems, and were not receiving their emails. This sounded pheasable to me, as I was wanting to place an order and not chasing one up. I was also told that some seed was not always in stock and could cause delays, which also sounded pheasable given the nature of the seeds.
I went ahead and placed an order for 19 packets of seed. I placed it on the night of the 23rd January, a Monday, and received it on Wednesday 1st February. Considering it had to come to England, which normally takes a week, I think that was very good. The seed was in very good condition. I purchased many citrus varieties, and some looked like they had only just left the fruit! Also 3 very large seed of camellia pitardii had already got large roots and a stem with tiny leaves, saving me the worry of them germinating!
This company does offer very rare seed, and a very large range at that. I cannot imagine the difficulties that must be presented in keeping the stocks, dealing with orders and emails, which we all know is very time consuming. Thank you Matt for an excellent service.
I do hope that others will be a little more patient and understanding.
Purchased seeds online 12/21 via PayPal. Emailed for a followup on 01/10/06, 01/11/06 and 01/15/06 and never have had a response. A response to an email would be good customer service and I have not had a response. Filed claim with PayPal today to get my money back. Personally, I will not purchase from them again for the lack of service shown a customer.
On January 25th, 2006, tucker303 added the following:
Worked with PayPal to resolve. Within a few days an email from PayPal indicated the seller was shipping the seeds. They arrived yesterday 01/24. Can't vouch for viability but they did arrive. Still a negative experience because I had to followup with ZERO communication from the company. Not the way it should be.
TOOK MY MONEY AND NEVER FILLED MY ORDER! quick to take my money via paypal, never mailed my seeds. i emailed them 10-12 times over a period of 3 months and they never responded to any of them. they did not fill my order and did not refund my money. I will NEVER order from this company. They don't even have a phone number or customer service department. DO NOT ORDER from companies like this.
First order we for family out of the country got shipped in a fair amount of time, not quick, but not terrible. Though, many of the seeds did not germinate we were told.
Family wanted another order of different variety. We gave another order to TWF during the summer, about 6 months ago. Dealt with someone named Matt - after just one e-mail of telling us one item wasn't in stock, we never heard anything again, and never got any replies to any of our
e-mails. Of course, family never recieved order.
I would stay far, far away from this company. There is no phone number listed anywhere for them and other than e-mail there is no way to reach anyone. They take your money and don't send anything. Can't put in a claim with Paypal because in being patient, it was over the time limit to put in a claim.
If you decide to give them a try-best of luck to you!
On Jul 31, 2005, CamarilloJeff Camarillo, CA wrote:
NEVER AGAIN will I place an order with this company. I happily placed my order 17 DAYS AGO. My money was swiftly accepted, the very same day in fact, via Paypal. Their website states that orders will be processed in 5-7 working days. So after two weeks, I send them an e-mail. No response. Couple days later I send another e-mail. No response.
There may be a good reason that it takes them so long to send out seeds (up to a month, according to some other posters here). I can't begin to imagine what those reasons might be, but what do I know, I'm not in the seed business. There is, however, NO good reason not to respond to a customers e-mail. Twice, in my case.
If it takes a month to process orders, then they should say so on the website. If they've taken the summer off and left no one to mind the store, then tell people. But they can't expect to neglect their customers and get any repeat business (or happy watchdog posters). This company has a really cool website with a lot of neat, unusual products and decent prices (all of which means nothing if you never get your order). My advice to them is to update their site. Tell people that it will take many, many weeks to receive their order of small seed packets, explain why, and then (here's the really important part) step up to the plate and include a CUSTOMER SERVICE PHONE NUMBER.
On Jun 9, 2005, pirategirljack Saint Augustine, FL (Zone 9b) wrote:
i ordered alot of fun, hard-to-find seeds equalling about 50$; the money was taken out of my account, but no confirmation was sent, so i was a little concerned. it took almost a month to get my seeds, but all were accounted for, and a note was left for the one pack that was unavailable, with a date stateing when it *would* be available and that it would be sent then. some of the citrus seeds were starting to get moldy-- it looked like the result of condensation in the bags-- but i planted them anyway and they're growing (quickly!) so i guess there was no harm done. one of the seeds was mislabled and crossed out, but no new name was written down; i planted it anyway.
overall, it was positive, but the slowness and the lack of communication / confirmation made me give it a neutral.
On May 29, 2005, CaptMicha Brookeville, MD (Zone 7a) wrote:
My first email to this company was placed before I ordered anything, asking how many seed per specific packets and availability. This email was answered.
I ordered some seed from this company that would be extremely difficult to find else where. Considering the rarity of the seed, the price wasn't too bad, besides the shipping was very cheap, just 25. per packet.
Just when it hit the two week mark (it stated on their site that shipping may take up to two weeks), I emailed the company. The seed came the day I emailed but no one answered my email.
The email asking when I would receive the see was void so I paid no attention that they didn't respond.
Upon inspection of the seed (there were only three, as I was expecting) one of the precious seeds had puncture holes where insects bored into them. I even saw insects peeking out of the holes and so the embryos were probably eaten or damaged.
I placed an anwer explaining the problem and reqesting a replacement. My email has yet to be answered.
It would seem that this company ignores any negative emails. This is NOT how a business should run. If I paid for a product, I expect to have what I paid for.
>> I ordered seeds from Tropical Ffruit Winds company in
>> California .
>> Over 1 1/2 months my order went out, I paid almost $ 50.-
>> Wrote them many times over email-- no response,(they do not give you >>a phone number number) .
>> Finally, had one response from Nicole,there,
>>2 weeks ago, because I told them, I would make this known to
>> your Watchdog and the Garden Web community. Since then
>> I am still waiting .
>> This is a company you have listed in your company lists.Very >> frustrating.
>> This company's name had been given me by a friend in Brazil, >> to obtain tropical fruit seeds. Friends on Garden Web are awaiting the results, some have expressed the thought not to >>order from them at all
On April 15th, 2005, uschican added the following:
Promised Nicole to add this to my comments.
Received the seeds in very good condition, yesterday April the 13th
But Carlos in Brazil is still anxiously waiting for his seeds
My reply on Saturday 12:10 am at night
I ordered mine more than a month ago. You never answered my letters or emails. I could have rectified this a long time ago.
4 weeks ago Carlos asked me about his seeds which I had, together with mine, ordered before that date. I should have kept better notes, but was not expecting any of this.
and I did not need any special treatment, as you say. All it would have taken would have been communication. You only answered the first time because I said I would inform Dave's Garden Watchdog. and now you acted and send the seeds, because I actually did.
You asked for an additional $ 22.50 I send $ 23.-
Thanks for the order anyway.
I will post this letter on the watchdog just like this.
Will contact all my friends which have followed this over time
Fri, 8 Apr 2005 11:54:06 -0700 (PDT
Your order was sent today via USPS priority mail. We
received the remain
der of your balance on Wednesday
4/6/05. As per your post on Dave's Garden Watchdog we
will post explanation from our part. You should
realize that we did not charge you for the priority
shipping, nor did we charge you for splitting the
order, as we should have. We also put your order above
all other orders that came in before yours. Your order
was received into our system on 3/29/05 and was sent
today on 4/7/05, which is within our shipping
guidelines as posted on our website (5-7 BUSINESS
days). Not to mention, that technically your order was
not complete until we received full payment, which was