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I have only ordered once from these guys. The plant I received was poorly wrapped so although it was a great plant when it left the nursery, it was half the height when I was through pruning it.
I never asked for compensation, so I can;t say that they would have made good, but I do believe that they are into what they are doing ad would have done the right thing.
Whewww! they are pricey though aren't they.
BTW My hardy Mandarin looks great.
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