Our community was planning to order a big amount of 10,000 Eisenia Foetida worms and a couple of 'Worm Friendly Habitat' bin of theirs for our organic gardening club. so we called before we ordered. They say they would ship it on monday(we called friday) 2 days after, our orders arrived. The packaging was neat. We decided to weigh them because of the notion that 1,000 red wigglers should weigh 10 lbs. ... well, it was a little less than 10 lbs. so we didn't mind because of the shipping it went through, besides, the worms were healthy and lively. 3 weeks after(now) the worms are thriving on our bins. We will refer them on other communities. Good experience.
I've been ordering Alabama jumpers from them every summer for family fishing trips. I never had problems with regards to shipment, sloppy worms or worm count. They also have a great customer service(I asked how I can maybe raise my own stock of the worms) Overall, Good.
I ordered 2000 red worms from their website. I think I got more than 2000 red wigglers because I included what I think was baby Red Wiggler(they were) the thing was that some of the worms were kinda tired. I called their customer service right away then they told me to give the worms this oatmeal treat. So I did and I covered it and let the bin undisturbed for the day. The following day, I was excited to check my bin and to check on the worms. To my relief, I was very happy to see the worms wriggling actively when disturbed. Their customer service was really great.
I was referred to buy from this website by a friend. I've been hunting worms to add to my garden and composting bin and I finally got lazy doing it during Sundays. Anyway, a friend told me about this website and I checked it out. The site was ok and the product details are there.
I noticed they have a customer support number so I gave them a call. I asked for advice how many worms I should buy for my organic gardening and composting ventures. They recommended me to order 2000 red wigglers(they could have told me to order 5000 worms and I would if they've told me to)My order was shipped about a week later after my order on March 21. When my order arrived I thought the packaging was nice, I was anxious to check the worms out and count them. I got 2013 worms and discovered some cocoons counting along. My ordering experience was a good. I was kinda shocked to see ragingly negative comments here. That's why I decided to add comment.
I own a small worm-provider in Chicago and have ordered from Uncle Jim several times, happy about Free Shipping (no longer offered) and the reasonably quick ship times. I've spent several hundred dollars and referred at least 20 people to Uncle Jim, when they were looking for more worms than I keep on hand. Despite all this, his treatment of me has been horrendous.
Upon weighing my next order from Jim, I found it to be less than half of what was promised (5000 worms, 2 lb. Jim agrees that worms weigh ~1lb per 1000). He said that he'd send more, which he did, but not enough to make up the difference.
I didn't learn from that mistake, so I ordered another time. This time, I had to pay for shipping ($9.50!). I never received a ship notice, and after several emails asking what had happened, with myself getting progressively angrier and Uncle Jim sending back one-line emails that ignored the issue, I got pretty fed-up. It's been a full month since I ordered, still no sign of the worms. I cancelled the credit card payment and am submitting a complaint to BBB.
There are lots of other worm options. They may be more expensive, but at least you'll get what you order!
STAY AWAY FROM UNCLE JIM!!!
On May 10, 2011, Uncle Jim's Worm Farm responded with:
This is very upsetting to read this negative review. We stand by our commitment to keep customers happy. If there is a problem we are surely not hiding- our 800 number is posted right on our home page. We have live customer service from 10am to 6pm est 5 days a week. This is our busy season and sometimes the e-mail are short but thats the nature of small business, we try our best but sometimes it is hard to please all personality types and we do drop the ball from time to time.
As far as the worm counts- please understand that 5 lbs of packed worms at our facility is not by a long shot going to be 5 lbs when delivered. We ship our worms in very dry peat in help insure the worms don't goo up and die of overheating or freezing- they might lose 40% to 70% of there weight after being shipped through the USPS for 3 to 5 days! This means what is 5 pounds at our place might be 2 or 3 pounds by the time you get it.
I've been doing this 30 years and do not want to rip anyone off of getting what they paid for I assure you. Its not worth it after paying for the web site, the facilities/feeding/caring/picking/packing and postage of the worms
We try to tell folks that they will fatten back up with 2 or 3 weeks when given moist bedding and feed. Its hard to get some customers to accept this- and if a customers really feel they didn't get the good count we will resend more worm free of charge as most all customers(even upset ones will)attest to.
In the end we are just a simple worm farm and it gets hectic this time of year and we might drop the ball on our end from time to time but I personally want to ensure all customers that we will do are very best to stand by our product and customer service. "
On Apr 25, 2011, whitelily86 St. Albert Canada wrote:
Well the web site looked promising but Uncle Jim cannot be trusted!
I ordered worms and a kitchen composting container for $64.95 US. Three weeks later wondering where my worms are, I sent a polite email to Uncle Jim's inquiring about the order. Within the minute I received an email that said my order was cancelled, no reason, no why, just a generic "Your Status - Cancelled". It was obvious the email was an automatic reply and that my inquire was not even read! Well fine, if my order is cancelled, then good I will move on to another seller. BUT UNCLE JIM STILL HAS MY MONEY!
I have sent 5 emails to the company and have received no reply! I cannot call the 1-800 number as it is only for US customers and I am in Canada. Uncle Jim has stolen from me! He took my order, took my money, cancelled my order and kept my money! Do not trust this seller, he will steal from you and you will never get a reply to inquires. I am posting this in hopes that Uncle Jim will read this and give me my money back!
My next step is the BBB. Also, Uncle Jim posted on his website "As seen on Oprah" - well when the Oprah Group finds out about Uncle Jim's Business Practice he will have to remove the post.
Uncle Jim's you know who I am, your have my information - refund my money now!
On Apr 25, 2011, Uncle Jim's Worm Farm responded with:
This is not good news. I wish there was a way we could have solved this issue before you went on a public forum with your problems but I will address this issue on the forum as I don't know your personal e-mail. You cannot get ahold of us because as you found out our 800 only accepts domestic calls. I am not sure why we haven't gotten your e-mails because I assure you we do try to answer every one of this. We do not want to steal your money!
You stated your order was canceled- This would be why we never saw it in the system- There could have been a issue with the Credit card info because you are out of country and they put a hold possibility on the card and it kicked your order over the the canceled section which obviously we don't go and look it- I'll do a search by your last name and see if I can resolve this issue.
I had some questions that needed addressed before ordering. So i called the phone number that was posted clearly on the front page, beneath the clever photograph of uncle jim wearing an intercom set. The customer service representative was very informative, and was able to address my concerns with clear details, instructions and suggestions. I received the worms as estimated, but i was skeptical about how many were actually there. Rather than jump the gun, i did as instructed, adding water to their dehydrated bodies, and surely enough, they did plump back up to much more healthy sizes. I was very pleased with my 1000 red wriggler order, and very satisfied to the assurance that i was offered by their helpful staff. I will sure order from this company again.
On Apr 4, 2011, Pitcom Avondale, PA (Zone 6b) wrote:
I ordered 2000 worms from this company. the transaction was very smooth, and it only took around four days to get the order. I happen to live only a couple hours away. Why I am posting a negative review is because i did not get 2000 worms. We painstakingly counted these worms and received less than 600. I wish i had seen the reviews here before ordering from this company. it seems they routinely ship much less than the ordered amount, in the hopes you will not spend the time to actually count the worms. I would never order from this company again.
Look elsewhere if you like customer service. Very dishonest company. They sent me a coupon code after my first purchase. When attempting to enter the code it did not work. Sent an e-mail to the company and they asked for the confirmation number to apply the discount. Sent them 2 e-mails with the information and still have not heard back from them (sent a cc with e-mail to ensure that it went through) .Very ashamed of this company.
Am sorry to say that I also purchased a book from this company. Realize when ordering from them that you will not get what you ordered; you will get what they decide to give you. A 1000 worm order may include 10, 100 or maybe even 300 worms. When you e-mail them for customer support you will be ignored. The do not have a phone number either.
In the future, I will definetely avoid this company and will tell my friends and family the same.
On Mar 25, 2011, terraf85 Gruetli Laager, TN wrote:
I am very pleased with my purchase. This is a first time purchase with this company and I am absolutely happy with every aspect of my experience with them. I did have a small problem with some of my worms not making it but I do not blame it on the company! I wrote them a short email and the next thing you know Jim had written to me letting me know that another shipment was on it's way no questions asked! I am completely satisfied and will make more and larger purchases in the very near future!
I wasn't sure I should order from Uncle Jim's because of the negative remarks. However, I thought there were enough positive reviews that I could take a chance.
As others have reported, I was shorted. I counted my worms carefully. I ordered 2000 and I got 709! I guess they count on people not wanting to take the time to count them... but even the weight was a clear giveaway!
I sure don't want to have to wait through two or more shipments (like others have) before I get all the worms I ordered. I don't know how they stay in business! I'll call them in the morning and report back on the final outcome.
I ordered 2000 red worms from Uncle Jims and when I got them, many had died, so count was low, but when I emailed him about the situation, he corrected it as fast as possible, by sending more worms, that looked better. I don't think it was Uncle Jim's fault, being the weather was cold and all. All I can say is thanks for taking care of me and you have a repeat customer here! Great way to do business Uncle Jim!!
I've ordered several times from Uncle Jim's and also talked to them for advice on gardening and use of their compost.
They've always been intelligent and professional, and have delivered quality worm compost and worms.
I see some of these negative reviews on here and it looks to me like people think worms and worm farmers are machines. Fact is, when you order live organisms to be shipped hundreds or thousands of miles, you are dealing with a dynamic situation.
It's not like ordering a book from Amazon. Living organisms may not always survive the harsh handling in the shipping system. The complainers seem to be people who are into instant gratification, and who expect the impossible. In every case, you can see that Uncle Jim's does whatever it takes to make things right.
Those of us in the gardening community need to have some respect and patience with each other. The way some of these negative commenters are slagging Uncle Jim's, it reflects more on the commenters' state of mind than it does on Uncle Jim's.
The bottom line is that Uncle Jim's are good people and they are helping the world get into organic gardening. Negative commenters- have a little respect, ok?
I placed an order with Uncle Jim's, and was pleased that they only shipped the orders out on Mondays, so the worms would not get stuck over the weekend. I received the order shortly after, on Wednesday. I was concerned with their condition, but after reading the instructions, felt at ease that it was normal for them to appear small and unhealthy after a long transit in "bone dry" peat moss. The wigglers bounced back in as little as a day after i gave them some water, and plumped up to a marvelous size. My experience was worth what i paid for. Definitely a great and reliable seller, with a great and informative website.
On Feb 25, 2011, siskiyoujim Fort Jones, CA wrote:
Uncle Jim's gets a negative review from me because of the amount of time, frustration, and plain effort it took to get what I ordered from them. They get a positive review on their willingness to send out additional worms in an attempt to solve the problem, but the level of supervision on the part of the customer is not worth the effort needed to receive what you order.
I ordered 2000 worms from them for my sons homeschool project. As stated on their website, we ordered on Monday, January 31, 2011, and our order was shipped out on the following Monday, February 7, 2011. They even sent me an email telling me in advance that the package would go out on that day. So far so good.
The order arrived on Wednesday, February 9, and seemed a little light on weight, so we pulled out a postal scale and weighed the package before opening it. It weighed just over 1.25 pounds.
Suspicious, I called the company, and they said they would send us out another order without charge if I thought we had received less than we ordered. I didn't want to get more than I had honestly paid for, but still feeling like the worm count looked low, I said send me another order.
My son and I then counted the worms, part out of curiosity, part out of the homeschool project, and part out of feeling like things weren't right.
There were only 608 worms in a box marked as having 2000 worms. I called Uncle Jims, and told them the count, and that their counting machines must be out of caliber. They assured me that another 1500 worms were on the way.
A week later, on February 16th, another box, marked 2000 worms arrived, this time weighed in at a little more than last time, but still less than 1.5 pounds. Again we counted them. 853 worms in this order. Called Uncle Jims, they said another box would be sent.
Today, February 25th, the third box arrived. This one marked as 1000 worms. My frustration levels are high now, and my cynicism has grown into full blown expectations of another disappointment. Uncle Jims did not fail to meet those low expectations.
The box weighed barely 1 pound. It was marked as 1000 worms. The total worm count? 522 worms.
This comes across to me as false advertising at best, and appears as outright fraud, even if it's not. They supposedly sent out 5000 worms, and yet the total count of all three shipments was a grand total of 2083 worms. That's 59% less than what the boxes said they contained.
I paid for 2000 worms, and finally after nearly a month,(January 31st to February 25th) three phone calls later, and probably 45 minutes sifting through worms and peat we got 2000 worms. I should have gotten 2000 worms in the first place, but Uncle Jims knows that few people will take the time or effort to actually count the worms that they ordered.
If asked, I could not possibly recommend this company in good conscience, knowing that after three tries over the span of a month, they cannot put even close to the correct number of worms in a box. It's wrong to tell customers that they are buying 2000 worms, and then send only 600, or even 800, or to send a box marked "1000 reds" and then send only 522. It's deceitful. It's a lie.
My advice, should you decide to order from Uncle Jims anyway, order a small amount first, like 2000 or less, and then count them. That 15 minutes could save you a lot of time, effort, frustration, and money.
Or, save yourself a lot of work and wasted time, and order from another company to begin with.
Posted on February 4, 2011, updated February 24, 2011
I ordered 20,000 reds and corresponded via e-mail and phone due to the large order. One box arrived on time with live worms. The second box did not arrive after five days but I communicated again both by phone and e-mail. The second box arrived the following week with mostly smelly dead worms. Uncle Jim is hands-on and had access to the information regarding delivery as well as our communication. The bottom line, I paid for product I did not receive and I expected more customer service and care.
On February 24th, 2011, chetk changed the rating from negative to positive and added the following:
Through professional and personal courtesy, Uncle Jim shipped another box of worms which arrived in great shape and completed our order. Although originally frustrated we were made whole and the worm farm is thriving. We were so happy with the communication that we ordered a 90 gallon composter too! Thanks Uncle Jim for the follow up and service!
I would not recommend dealing with this company if you are trying to purchase red wigglers (eisenia foetida). I purchased two pounds of worms from them but noticed the next day their crawl behavior was different from normal reds. I did my homework and sure enough, I received blue worms (perionyx excavatus) they have a blue sheen if you shine light on them. another way I was able to tell is that their eggs are actually white and tiny not like regular red wiggler eggs which look brown and are about 3-4 times larger. I have raised reds in the past, ordered from the same company so I know for sure there is a difference. Even my gf, sister and mother were able to point out that these worms were different--and they haven't done the extensive research.
The difference in the worm species is an important point for any one in an area where temperatures might drop below 40 degrees as you will have massive worm die off. I did try to contact them though email and didn't have any response at first Then I called and spoke to Jeff, who had me send him a picture (which i did as well). He said he would show Jim and took my number to get back to me. Several emails and months later I have given up trying to get anything out of their customer service and will not be doing business with them. They know that they are conducting unethical business, and I will not be trusting this "Uncle" with my money again.
Ordered 2000 red worms, due to the Christmas mail they arrived late and most were dead. Called Uncle Jim's and told them about it and they shipped out another order the next Monday. They arrived well and looking for food. I did not have to go into a long detailed description of the events the minute I said that they had arrived mostly dead they told me they promised live worms and would reship them right away. They were true to their word
On December 18th, I ordered 2000 red wigglers from Uncle Jim's. I knew that they'd be shipping on Monday, the 20th. I did get the tracking number Monday, but it wasn't registering well. I expected them on Thursday...Nothing. Friday came, and I received a letter in the mailbox telling me that they couldn't deliver them because I wasn't home-OUR WHOLE FAMILY WAS HERE! I wasn't able to get in to the post office til Monday when they opened, and when I got there, all but about 100 worms were dead. I fully blame the post office for this mess, but I decided to email Jim and let him know what happened just because. Without even asking, he offered to ship me out a NEW package of worms with guaranteed shipping! Awesome, awesome customer service. I will be ordering from Uncle Jim again, and I will pass on to all my friends that they should do the same. Thanks a ton, Jim!!!
I am so pleased with Uncle Jim's. I live up near Anchorage, Alaska, and it's cold (mid-December)! I recently set up a worm composter in my kitchen, but was having a hard time finding locally grown worms. One place sells red wigglers, but it is nearly $10 per 50 worms!! I ordered 2,000 red wigglers through Uncle Jim's for just under $40 including shipping. I notified my post office that I would be receiving live worms. Sure enough, I got a phone call from the post office bright and early on Thursday morning (worms ship on Mondays to avoid waiting in the post office through the weekend). The worms were neatly tied up in a mesh sack and packed in a box lined with newspaper. I have no way of knowing if there were 2,000 worms, but there sure were a heck of a lot of worms! I only saw about 4 dead worms out of the whole pile. Compared to the worms I originally obtained locally, Uncle Jim's worms were really robust. Good size, much longer than my locally obtained worms, and once they hit the prepared bedding, they took on a beautiful shine. They were a little sluggish for the first few hours, but had perked right up by the next morning. I would recommend this company without hesitation for anyone wanting live worms for composting. Just make sure you notify the post office ahead of time so you can be called when they arrive. I'm so glad that I won't be having to throw out so much kitchen waste. I just didn't want to start up an outdoor compost bin here because there are quite a few bears in the area. Overall rating: 2 thumbs up!
I ordered 2000 worms from Uncle Jim's Worm Farm On Sept 22, 2010. My worms were shipped USPS priority on the following Monday, just as the website said they would. They arrived at my PO Box on Wed Sept, 29th (a two day journey from PA to MT). My worms were small, as I expected, but I have no doubt there were 2000 in the box.
My daughters (ages 2 and 3) and I brought them home and added them to our already started compost bin. We had our compost bin set up for over 2 weeks prior to ordering the worms and had been adding fruit and veggie scraps during that time. We made sure the soil was moist and the fruit and veggie scraps were mixed in with the soil. We made a small hole in the center of the soil and added the worms all at once. We covered them with wet newspaper and put the top on our bin. We checked on our worms this morning (two days after adding them to the bin) to see how they are doing and I am pleased to report that they are happy, super fat, wriggling, and thriving!
I will say that I wish Uncle Jim's worm farm had sent me a confirmation that they had shipped the worms and had provided me with a tracking #. I paid through PayPal and if they had printed their shipping label through PayPal, I would have been emailed confirmation that my order had been shipped and would have gotten a delivery confirmation #. This practice would really protect Uncle Jim's Worm Farm as a company and let customers know when to expect their worms with no extra effort on the company's part as PayPal would send the email automatically. Besides, delivery confirmation is free if you ship via PayPal for priority packages so there is nothing to lose or extra cost involved for that peace of mind. It would just give a better record for customer and the business as a whole so everyone was on the same page.
We live in a very rural part of MT where mail is not delivered to individual homes so everyone in my town has PO Boxes. I think it certainly helped my worms that they were not subject to extreme temps due to the fact that they were waiting for me at the PO in a temp controlled environment and not just sitting in my mailbox or on a front porch waiting for me to get home and unpack them.
All in all, my experience with Uncle Jim's Worm Farm was a very positive one. As a customer I am happy with my purchase and my worms have a happy new home.
I came here to post about my experience with Uncle Jims. I got a Worm Factory on Craigslist but could not find a local source for worms. I made many calls and used the find worms site to no avail.
Finally I ordered 2,000 redworms from Uncle Jims for $36 shipped. I used a 10% coupon code UJW10 that I found on retailmenot.com.
I educated myself as to what to expect by watching the youtube video someone posted on Garden Web about what a pound of worms should look like. I also found that (in general and very roughly) 1000 redworms=1 lb. SO I was expecting a big old box weighing well over 2 pounds with bedding.
What I got was a small bag (a couple of large handfuls) of seemingly healthy worms. I weighed them on my food scale, and the worms with bag and bedding weighed just over 1.5 pounds. It didn't LOOK like 2,000 worms, but it was hard to tell. I do know that some sites said worms can lose half of their body weight in shipment. If that was the case, and assuming I got average size worms, 2,000 worms might only weigh a pound. It was a hard call for me, but I wanted to make sure I got what I paid for.
I sent a polite email explaining that I did not think I had received 2,000 worms, but that I could not be sure as I didn't count them. I listed the weight of the bag when I received it. Four days later (today), a brand new large bag of healthy worms showed up in my mail box. It was a nice surprise, because I was all set to call them and have to argue my case. All of my worms appear to be healthy and thriving. I'm happy with the price I paid and excited about starting this project.
I am very pleased with the customer service, and will order from them again if I need worms in the future.
I ordered a worm farm and 1,000 worms on April 26, 2010 -"Happy Earth Day to me!" Everything just showed up (6) weeks later, with no advanced warning email that the shipment was in the mail...so make sure you plan on being home until worms arrive at your door! The bag that the worms arrived in was slashed, with half the worms exposed and dead in the box.
I contacted the company and asked for a refund on the worms. They said they would still send the worms. It's 2 months later (Sept 14), I contacted the company last Thurs requesting my money again, it's now Wed and no response to my last email, my worms or refund...they don't seem to be very consistant or organized...very disappointing!
I can't say enough about my experience with Uncle Jim's Worm Farm. I ordered 500 Super Worms and received my worms the following week on a Wednesday. They were in great condition and quickly dove into their bed. I didn't count them singularly, but felt there probably weren't 500 worms, so being as I am, I contacted them regarding this. I received a quick reply and after this was satisfied. To my surprise I just recieved more worms, healthy as well, even after telling them I was satisfied earlier. I'd recommend this site to anyone and plan to!
I ordered 2,000 red wigglers with free shipping on a Wednesday. The order was easy to place, and I received confirmation for my order in a timely manner. The following Monday I still hadn't received the shipment or shipping confirmation so emailed the company. They were quick to reply, letting me know that the orders always ship on Mondays and my order would arrive soon. On Wednesday the worms arrived!
I followed the directions in the package to give the worms a "drink," then a few minutes later placed them in the bin. They all seem to be alive and doing well!
I will order from Uncle Jim's Worm Farm again. After searching online, I found them to be very reasonably priced and I was impressed with their service. Yay worms!
Back in May I ordered 2000 red wigglers from you and just wanted to send you a update on how its going, it is just over 3 months since they came in and I am very impressed with the worms not only are they thriving but now I have the problem of too many worms...lol I almost ordered another 5000 from you in june just to speed up what I am working towards here but decided to wait to see what the results were by the end of june I checked my first bin ( this is my very first attempt at doing this also) I had well over 500 eggs that I ended up placing into a second bin ( both bins being the 22 gallon plastic totes) in no time it looked as if I needed a third bin due to how crowded the first one was getting with the worms so I bought 2 30 gallon totes and now with the new totes and the old ones they are full of red worms and eggs and I am actually looking at building 5 foot beds that can be stacked to try and house them all, if I am to guess right now I have ten times the amount of worms that I started out with just over 3 months ago and still have a ton of eggs. I can grab a hand full of the compost mix and will have about 50 worms and maybe 6 egg cases in my hand. What I have learned from doing this and from the research I have done online they say to avoid anerobic soil conditions in the bins, but my largest worms and most of my egg case come from those layers. I have shredded about 30 pounds of cardboard and newspaper and used so far in the bins and they have converted that along with the plant matter over to almost perfect compost soil. Anyway sorry this is so long but I wanted to let you know how things were going and to say thanks and great work on your part for the job your doing..............
I have been also ordering red worms from Uncle Jim's Worm Farm for years. They are doing a great service for me and my gardening club! Alot of worm farms come and go but Uncle Jim's has been around since the 1960's so thats saying something.
I've been ordering from Uncle Jim's Worm Farm for over 15 years. Only had a problem with dead worms once. Shipping live products (in the hot months) does have it risks but they sent me more worms free of charge ASAP when the worm did arrive perished due to heat once. Jeff the office manager was as nice as could be.
On Jul 14, 2010, purpledayzeez San Jose, CA wrote:
I ordered worms from this company a few years ago, and they arrived as a pile of mush. I couldn't tell if they were alive or not. My composting experiment never worked out, so clearly they were not alive. Recently, I decided to give the worms another try and ordered some more. When they arrived, the smell was terrible and the worms were clearly not alive. I e-mailed the company twice with no response. Finally, I called them and they said they would issue me a refund. Of course, I have not received that refund, and it's been a month. Bad business, rude people. Choose another source for your worms.
Worms arrived quickly and in good shape. I like that they were shipped in a light soil, not coir. Appears to me that these traveled better than worms I bought from another source. These were shipped from PA to NH. I recommend that you order worms when you expect weather to be moderate, to promote survival of the worms.
On Apr 26, 2010, kernalTroutman Northfield, MN wrote:
Can I say Fast! This is the second time I ordered worms from Uncle Jim. They made me a value cusotomer with there speedyness and great customer service. You ask how fast, I placed my order on April 10 Saturday and I recieved them April 14 Wednesday. So order from Uncle Jim.
I ordered 2000 red wiggler worms on April 13th, got confirmation right away, and they arrived today, April 16th. The worms were in good condition, and after a little drink like the instructions said, they were wriggling around together happily. I am quite satisfied with the product and the service.
Posted on April 7, 2010, updated April 9, 2010
Right now I am rating Uncle Jims as neutral, I placed my order for 2000 red wrigglers on march 31, 2010. Never received a email stating they were on the way. I did send 2 emails asking about my order status without an answer. I live in Pa the worms should have been here by today at the latest(Wednesday) if mailed on Monday as per his shipping details.
I finally called and after numerous busy signals did get thru. I spoke to Jeff who could not find a mailing label and then advised me my worms were not sent! I ordered my worms to be delivered this week as I was off from work and the worms would not need to sit on my front porch for 12 hours or more.
Jeff send they would send them today and hopefully be at my home tomorrow. I hope so. Guess we will see, I am glad I used paypal.
On April 8th, 2010, MelanieX added the following:
My worms have arrived, I found them on my porch when I got home from work this evening. Very small package, with a weight of 1 lb, the worms themselves were 12.6 ounces. Very very tiny. Not sure that I will place another order with Uncle Jim.
In march I ordered 2000 red wigglers worms from uncle jims . we ordered on a wed. the next day I got a conformation of the order from uncle jims.on the next monday i recieved a shipping notice from the post office and recieved the shipment on thursday . I see no problems with the worms and they are fattening up every day.I just ordered his 500 large mealworms the same way on sunday.they should be in hand tomorrow. thanks uncle jim for the great service
I have ordered 2000 worms and only received 1000. Emailed and got a reply back that there was a mistake and they send me another 1000....things seemed ok. Ordered again ...2000 worms a few weeks later and ONLY GOT 1000 for the second timed. Sent 3 emails and eventually got another package in the mail that have less than 600 half dead worms.
100% of worms I received died within 3 days!!!! (I have over 20,000 worms in hand and all of mine are perfectly fine, so the problem is not about how I take care of them; it is the quality of worms being sent)
No response is being given by this company so far. I will ask for a full refund. Highly disappointed...
Here is his other website with the SAME contact info and phone:
2046 Henry Lane
Spring Grove, PA 17362
On Apr 3, 2010, SunnyLC La Canada Flintridge, CA wrote:
I have ordered worms from Uncle Jim's several times the first time it was very hot here in So Cal and the worms did not survive the trip. Uncle Jims quickly replaced the shippment. :-) I have reordered from them to add to my soil worm population every time I turn soil in my garden I find fat worms working away. I am currently waiting for more super Reds for a new bed and a "can-o-worms" with red wrigglers to eat up my kitchen scraps to produce tea and castings.
Happy In So Cal.