Jim's emailed me within the day when I sent question to them.
My comment is in regard to red worms.com. I chose this company over Jim's because of this site.....wrong...wrong..wrong. Everything I read negative on this site double for redworms.com. This company is located in NC and since I placed my order they have ignored all emails re my not receiving my worms as promised. Terrible company...this is the company that should have site telling people not to buy from them!
Posted on April 7, 2010, updated April 9, 2010
Right now I am rating Uncle Jims as neutral, I placed my order for 2000 red wrigglers on march 31, 2010. Never received a email stating they were on the way. I did send 2 emails asking about my order status without an answer. I live in Pa the worms should have been here by today at the latest(Wednesday) if mailed on Monday as per his shipping details.
I finally called and after numerous busy signals did get thru. I spoke to Jeff who could not find a mailing label and then advised me my worms were not sent! I ordered my worms to be delivered this week as I was off from work and the worms would not need to sit on my front porch for 12 hours or more.
Jeff send they would send them today and hopefully be at my home tomorrow. I hope so. Guess we will see, I am glad I used paypal.
On April 8th, 2010, MelanieX added the following:
My worms have arrived, I found them on my porch when I got home from work this evening. Very small package, with a weight of 1 lb, the worms themselves were 12.6 ounces. Very very tiny. Not sure that I will place another order with Uncle Jim.
On Oct 26, 2009, waitingforworms Concord, CA wrote:
Posted on October 26, 2009, updated October 26, 2009
I ordered 2000 red wigglers and a "Can O Worms" compost bin on 10/15/09 with free shipping, worms were suppose to be priority shipping, still nothing...Called on 10/21 was told orders ship out on Mondays and should arrive Thursday or Friday, still nothing...Sent email, no response...I'm beginning to think I've been scammed! Wish I would have seen all this negative feedback before I ordered! Will keep you updated and let you all know the outcome...I'm keeping my fingers crossed!
On October 26th, 2009, waitingforworms changed the rating from negative to neutral and added the following:
UPDATE: I just got a hold of someone on their 800 line and was told my "Can O Worms" was on backorder so they will be shipping my worms with my compost bin tomorrow...Keep you posted...
I dont want to post negative until I receive my worms. My worms were suppose to ship Monday. I called today (Wed) to check on the status. They said they had not mailed out yet but they will mail them today. That could mean sitting at the post office over the weekend. Their voice mail box is full and not getting answers on my emails. No tracking sent with orders either.
One of the reason Im ordering is I am breeding my own so I can provide local buyers with worms without having to go through all the hassles with ordering the worms. My last shipment from another supplier was lost in the mail.
The website says "Guaranteed Live". It also says ship anywhere in the US in 2-3 days. I ordered 2000 red worms which took 10 days to arrive by priority mail and all were dead of course. Called and was told that they would ship out another batch and also confirmed 2 days later that it had in fact shipped out on Monday. Today is Thursday and no worms. Hope if fading that I will get exactly what I ordered. I will update once I receive the order.
I see that someone from Uncle Jim"s worm farm tried to post a positive comment on here posing as a customer - that's really detestable. I ordered 1000 red wigglers and 250 super reds - they arrived late by about a week but they did arrive with some alive. The super reds were still healthy and are now thriving but the regulars were very dry - nearly all died. They are supposed to reproduce very quickly so I hope I will soon have enough to do the job. I have never ordered worms before but it seems to be a bit of a crapshoot - I'll look for a worm farm closer to home so shipping doesn't take so long. If they had been sent second day air they would have been fine.
I sent an email though their website and never received a reply back, worms arrived and were very dry but alive. I doubt that a pound of worms was shipped, hope they breed fast. I will go else where next time.
I ordered 2000 worms and vermipods.
The worms arrived late and dead and VERY ripe. I chalked it up to UPS error. The shipment was incomplete as well...no vermipods.
So far I'm not at all bothered.
I call and they tell me they will send out replacement worms the following monday. Vermipods arrive separately in my mailbox (alive?).
I get a call from Jim personally (which I appreciated) and he seems very cooperative and concerned.
He said to email him if worms did not arrive by that coming friday (8/22/08) and he would personally express mail me 2000 worms.
They did not arrive (I suspect because they were not sent since it's now two weeks later) so I emailed (no response) and emailed (still no response) and called (no response).
I'll keep you posted how it all ends up...at least I was not called "simple minded"....yet.
On August 28th, 2008, duffharrold changed the rating from negative to neutral and added the following:
I just received 2000 worms alive and wriggling. So no harm done.
neutral rating to offset my earlier negative.
The certainly need to tighten up ship.
On May 26, 2008, parrylady University Park, PA wrote:
I have purchased worms here twice, and will return for all my worming needs. We have had a blast composting kitchen scraps for our garden, and the kids always fight over who gets to feed the worms.
Note from the Garden Watchdog editors:
It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This rating was submitted by the representative of this company. It was changed from positive to neutral so that it would not affect the overall rating given by customers.