On Apr 21, 2015, VA_Wild_Rose Fredericksburg, VA (Zone 7a) wrote:
Buyer beware! A plant group I belong to on-line had recommended MegaGro as a source for a particular type of fertilizer, due to their very reasonable prices. I placed my order in early April, paying in full by credit card at their on-line store. After receiving the initial order confirmation email, I have heard nothing since. I have written emails, placed telephone calls (goes straight to voicemail), and sent messages through their site-based contact board... NOTHING! The friend that recommended me has attempted contact as well, to include FAXing them, and still nothing. Now it appears that others in the same group are having the same results. I am opening a claim with the Better Business Bureau today. I emphatically recommend staying away from this company!
On Mar 13, 2015, NMPepperman Panama City, FL wrote:
I have used MegaGro in the past with no problem. I have been trying to contact them for 2 months now with no response. I suggest spending your money elsewhere. If you can't even contact their customer service how can you resolve any issues? Order from them at your own risk!
Posted on June 11, 2014, updated July 21, 2014
Posted on May 16, 2014, updated June 11, 2014
I actually love the megagro products but I have been trying to contact them about an order and no one has gotten back to me about the problems.
Only half of my order was delivered, which was fine because I know sometimes you might not have everything to send immediately, but the problem is their communication options are completely crazy. They do not answer their phone. I am sure that is because they don't want to deal with angry customers.. but whatever, when there is a problem they need to deal with me immediately. I have emailed them daily but they have not gotten back to me.
The other problem I had was that the Lawn Honey emptied immediately when it was hooked up to the hose. I have used the Lawn Honey before and it lasted for several applications. I used their delivery system and followed the instructions. I even drew a line with a permanent marker so I would know how much I was using. I didn't even get a chance to check it because in less then 2 minutes the whole bottle emptied. At least I was able to get some around my two mini apple and orange trees, but the lawn did not have an opportunity to get sprayed. I am now still waiting for my Rose Care kit which I need to get on the plants now that we have a little break in the hot weather.
If they would only contact me and let me know what was happening with the order that I paid for. Will reevaluate if I ever hear from them.
On June 11th, 2014, lelamarie added the following:
June 11, 2014. UPDATE ON MEGAGROII ORDER.
Well I have not heard from the company yet. Called 25 or so times.. no answer .. at least as many emails. Now have opened a claim with to reimburse the money they owe me. I would really rather have the products since I do like them.
You might think I'm crazy but I did put in another order, for one I needed some Lawn Honey since we are having a drought and I wanted to use it to help keep my lawn from needing so much water. In this second order the send the megagro which was left out of the first order and did not send the Lawn Honey. So now I have a second claim in with paypal to have reimbursement for the second order. What is it with these people that they can not get these orders correct. I see there is a Fax number listed here so I might try faxing them with proof that they left out two of the products ordered, since they listed correctly on the packing slip that (0) zero product was in the shipment for both products. If anyone can tell me what is going on with this company I would love to know. If I knew anyone who lived in the area then I would send them to visit the company. When I put the address in Zillows it just showed a house in a residential area that was listed on their site. On July 21st, 2014, lelamarie added the following:
Well I finally got my rose gardening kit.. after I had all ready co to paypal and gotten my money back. I had also order several other products and it took very long for it to get here and it still wasn't right but this time they gave me more products then ordered. I am not sure why they cannot get their orders right. It is not good business not to respond to your customers. There is not way to contact them except to leave a message when you order a product and who knows if they read them.. My way of dealing with them is to order a large order of a product so I don't have to deal with them often.. then if I do get it I have enough for the season, and if I don't get the order I can get paypal to reimburse for their failure to complete the order. I would not buy from them without using paypal because you would have no real way to deal with their mistakes.
I, too, ordered from Megagro... on July 25, to be precise. My card was charged but no shipment was ever made. I have received no response to my attempts to contact the company, except for an automated email from email@example.com saying "Thank you for contacting us. We'll get back in touch with you as quickly as we can"
I'm particularly disappointed because I had ordered from them several times before and was happy with the products.
On Aug 14, 2009, greenthumb26 Charlotte, NC wrote:
I've ordered from MegaGro in the past, but I placed an order in early August, they took my money and I have not received the product. They don't answer the phone. It appears they took my money and locked their doors!
On Aug 7, 2009, grammyshar Falls Church, VA wrote:
I ordered the MegaGro vacation water system July 25th, I received a email
confirming my order and my credit card was charged. As of today 08/07/09 I have received nothing. I left 3 emails and called twice, the first time I called I left a message, the second time a recording said the mail box was full. I guess I lost my $40. Sad, think I'll cancel the charge and dispute it.
I placed an online order with Megagro on July 1 for their Lawn Honey Package; it was posted to my charge account on July 2. I rec'd acknowledgment by e-mail of my order. They advertise shipment within 3 days with e-mail notification when shipped. As of this date (July 15) I've received nothing. I've called their toll-free number 5 times and left messages (never get a real person). I've left e-mail requests on the link provided in their acknowledgment e-mail and always get an automated response (we'll get back to you) 4 times ... and no one has gotten back to me either by phone or e-mail. This was my first order with this company and I will not use them again. I consider them totally unreliable and possibly "fly-by-night". I would caution anyone against placing an order with this company.