Comments regarding Santa Rosa GardensClick here to return to Santa Rosa Gardens's listing.
|On Jun 25, 2012, spittingkitten Hillsborough, NC wrote:
I received another order from Santa Rosa Gardens. One of the plants wasn't doing well when it arrived and before the weekend was over, didn't look like it would live. On Monday, I called Customer Service, the plant was mailed out the next day and arrived before the week was out, happy and healthy. I have ordered several times from Santa Rosa. This is the first time I have ever had a problem with anything I received from Santa Rosa and I couldn't ask for a easier recovery from a problem. Other online plant vendors should take a lesson from them in customer service, packaging and quality of plants. Keep up the good work, Santa Rosa. A very happy customer!
|On Jun 22, 2012, norcal_garden San Jose, CA wrote:
I am very pleased with my plants from Santa Rosa Gardens.
|On Jun 22, 2012, linette2001 Gainesville, FL (Zone 8b) wrote:
Posted on June 18, 2011, updated June 22, 2012
On June 22nd, 2012, linette2001 added the following:
Just received my second order today. Ordered hellebores, echinacea, and phlox. Plants are very healthy and nice-sized. Packaging was excellent.
|On Jun 17, 2012, pollyk Hannibal, NY (Zone 6a) wrote:
I have ordered for my nursery from Emerald Coast Growers over the years, always satisfied. This year I noticed they had teamed up with Terra Nova! How wonderful for us nursery people.
|On Jun 17, 2012, geegata Fremont, CA wrote:
I am so pleased with buying my plants from Santa Rose Gardens. They are by far the best online nursery on the internet. After my first purchase just to try them out, I have been a repeat customer.
|On Jun 15, 2012, uripadees Highland, WA (Zone 6a) wrote:
Wow, what can I say, The plants where shipped on Monday and they arrived on Wednesday. From Florida to Washington State in three days, now that's fast. And, to top it off they added a free gift of another plant. Now that is service. Thanks for everything. You guys are the greatest!
|On Jun 15, 2012, rosethyme Denton, TX (Zone 7b) wrote:
Santa Rosa Gardens....my new favorite nursery! Beautiful plants...good sized and healthy. Customer service is 5 star all the way and shipping is reasonable and fast. Just placed a second order since they have a fantastic sale going on right now.
|On Jun 13, 2012, ATekk Morristown, NJ wrote:
After receiving my second order from Santa Rosa I thought it was about time I wrote my positive feedback down for others to read.
|On May 30, 2012, pat_szuba Pasadena, MD wrote:
Wow! What beautiful plants! I am very impressed with their quality and shipping/packaging. I will definitely keep this site bookmarked for any future needs.
|On May 10, 2012, lcmoody1 Flemington, GA wrote:
WOW, what service!!! My original order was placed 3/26/12, ordered 9 ornamental grasses, it took about 1 week to arrive. I contacted customer service 5/05/12 via email to inform them, 2 didn't make it and a 3rd one was barely holding on. I received replacements for all 3 on 5/10/12 and they are bigger and stronger than my originals! I couldn't believe it! I'm very skeptical about online nurseries due to horrible experiences in the past, but Santa Rosa Gardens has earned my trust--Don't be afraid to order from them!
|On May 1, 2012, rocky4919 Lombard, IL wrote:
I ordered 6 plants last year. After a weird winter and spring, two didn't make it. Asked about returns and almost instantly got an email telling when the replacements would be shipped! I was impressed when I got the plants and even more impressed with their customer service. I hope I can find some more room so I can order more plants. Selection is great, packing was as well and the customer service? Well, it was outstanding! Other than the few annuals I think from here out, this is where I will purchase my plants.
|On Apr 28, 2012, joycemarie1212 Plano, TX wrote:
This is my third or fourth experience with Santa Rosa Gardens, and, with one minor exception, all plants survived the trip from CA to TX splendidly. The year one plant appeared sickly upon arrival, and after unsuccessful attempts to revive it, a newly patented Dancing Dolls salvia, the staff without hesitation shipped another at no extra cost to me. I heartily recommend Santa Rosa Gardens without qualifications!
|On Apr 26, 2012, JetGal Sugar Grove, IL wrote:
Hi folks @ Santa Rosa Gardens! I received my Heuchera order yesterday & all three boxes arrived safely and all my plants were healthy and unharmed.
|On Apr 26, 2012, bthyme Buena Vista, VA wrote:
Posted on May 2, 2008, updated April 26, 2012
On April 26th, 2012, bthyme added the following:
I have now ordered from this company several times--both spring and fall. They seem to keep improving both the quality of their plants and their selection. Prompt shipment that comes quickly by UPS at very LOW SHIPPING COST. Their plants are a great value, always acceptable and often outstanding. I just finished unpacking 13 plants I ordered Sat (today is Thurs) and am again very pleased.
|On Mar 30, 2012, Jeziej Fanwood, NJ wrote:
This is the first time ordering from this provider and I am very happy with my purchase. My plants came well packaged ( Delphiniums, Helleborus, Echinacea and Dianthus) but one of the plants, the Echinacea Pow Pow had a couple of bruised leaves. I am fully aware that there are risks associated with any plants getting delivered by mail so a couple of bruised leaves will sometimes happen. All in all, the plants look healthy, the delivery time took 2-3 days after shipping. I have ordered online before from another provider and this is the first time that I feel 100% confident and happy with the selection. I had ordered crocuses even if it is not the proper time, since they only ship in the fall and were out of one of the types of crocuses I requested, they sent me extra bulbs at no charge. It makes the consumer feel appreciated and I have already placed a second order with them which I am hoping to receive next week.
|On Mar 28, 2012, ssgardener Silver Spring, MD (Zone 7a) wrote:
I wish there was a "neutral plus" category, because I'm not completely satisfied.
|On Mar 25, 2012, paintedladie wrote:
I have ordered online from this company several times. I always receive prompt service. I am notified via email of when to expect shipment and EVERY plant they ship me comes in great condition and there is never a mix-up. They carry a great selection, and usually offer better bargains. All the plants arrive healthy and the perfect size for transplanting. Pricing is very reasonable and when I contact them with any question or concern, they take the time to call/email me in a prompt fashion... even on Sundays.
|On Mar 22, 2012, cagnes Bryan, TX (Zone 8b) wrote:
Easy online ordering, plants well-packed, and arrived in good condition, at a perfect stage of development. They weren't root-bound at all.
|On Mar 14, 2012, LifesSweet Spring Hill, FL wrote:
This was my first order with this company. WOW!!! I was truly impressed with their shipping, packaging, and plants. I received their email of shipment yesterday and received the plants today.........
|On Mar 7, 2012, Amoena Nashville, TN wrote:
Posted on April 27, 2011, updated March 7, 2012
On March 7th, 2012, Amoena added the following:
3/7/2012 I just recieved my order for three Heuchera 'Venus.' Once again, the plants arrived very FAST, and in exellent condition, with not a single injured leaf.
|On Feb 26, 2012, voyagergreg Lakeside Marblehead, OH wrote:
Last year ordered the pink Mulhy ornamental grass..Was very impressed on the size of the plants & how well plants were wrapped in netting & then each wrapped in brown paper...The plants flourished well...I was able to baby them about a month & then had to leave for months at a time due to being in the Merchant Marines...Unfortunately missed the blooming as was on the lakes, but neighbor said they were beautiful...Thank goodness we had a very mild winter as I'm in zone 5 & wasn't sure if they would winter well...They appear to be ok thus far..Thank you Santa Rosa for being a top notch Company!
|On Feb 25, 2012, Citro Eden, MD wrote:
I bought several ornamental grasses last year. They were well packed and beautiful. All winter I have watched their delicate plumes sway in the wind. Hats off to a great company!
|On Jan 28, 2012, Frank1965 Shreveport, LA wrote:
I had ordered several times and never a problem. Fast and dependable shipping. I usually order things I can't find around town and I am glad there are still people around who care about customer service. Nice plants and packed well.
|On Dec 21, 2011, audwoman Churchill, PA wrote:
Great Company. Good pricing, size and packaging. I have ordered from them many times. Very good. Keep up the good work we need many online vendors like this company.
|On Nov 15, 2011, ladybuglil Green Lane, PA wrote:
I heard about the end of the year sale at S.R, and went to check out garden watchdog for review. Based on all the prior reviews, I thought I would give them a shot (end of year clearance prices were great.) They had some native grasses that are hard to find, and some other goodies that I couldn't resist. Everything came in right away, they sent emails letting me know the tracking numbers and the plants arrived healthy and in great condition. I would love to see their operations because they've got it down. Well done, you've earned yourself another happy customer.
|On Nov 5, 2011, dave12122 East Haddam, CT wrote:
I placed a small order to Santa Rosa gardens for 6 or so plants yet was very impressed. They shipped the box the next day, and all the plants were healthy. The $1.99 Veronicas were in very small peat pots that had dried out. However, I was able to soak them in water and the plants revived well. Yes, the Veronicas were spindly but will be fine next year. All in all, a great experience and I will order more next Spring!
|On Nov 5, 2011, YenGardener Aiken, SC wrote:
Posted on April 27, 2011, updated November 5, 2011
On November 5th, 2011, YenGardener added the following:
I love this company. The plants arrive in pristine condition and there's never a hassle about replacing a plant. It's been about 4 years since my first order and they have become my number one go to nursery.
J Smith a SC Gardener
On Nov 5, 2011, Santa Rosa Gardens responded with:
"On May 5, 2011 10:20 AM, Santa Rosa Gardens responded with:
Thank you for the comments Johanna! Although your garden photo is not visible here on the garden watchdog, we did post it on our customer testimonial page of our website!"
|On Nov 3, 2011, maptoad Bellingham, WA wrote:
I just received plants from Santa Rosa Gardens (even earlier than expected) and I'm very impressed. I've tried ordering plants from other nurseries a few times before and had sworn off wasting my time and money: Too many badly packed, half (or completely) dead plants. But Santa Rosa's sale tempted me to try one more time. Wow! Each plant was packed as carefully as one could wish. And all looked healthy and well-developed. I will not hesitate to order from them again.
|On Oct 27, 2011, Joyleen wrote:
Hello, I had to write and tell you how pleased I am with my purchase of plants from your gardens. I have ordered from gardens/nurserys all over the country and for the first time
|On Oct 25, 2011, Gardenweed Somers, CT wrote:
Received my order from SRG's year-end sale a couple of weeks ago and planted everything right away. Their plants are packed SO carefully and are by far the healthiest I've ever received via mail order. All the plants have settled in and perked up nicely since planting. This was my third experience ordering from SRG; it won't be the last.
|On Oct 25, 2011, 7B_8A Fayetteville, GA wrote:
Also took advantage of incredible fall sale prices. I recently ordered seven hellebores from them. One might expect an end of season sale may not be the cream of the crop but not here. I placed an order on Sunday night, got an e-mail saying they shipped Monday morning and I had them by Wednesday for weekend planting. They evidently do not use shipping for a profit center (you know, like the one's where the shipping costs more than the plants). Plants were well branched and about three times the size of those from other nurseries that sell coconuts. All seven already have new baby branches leafing out from the base of the plants. There non-sale prices seem quite reasonable also so check them out. Will definitely use them again.
|On Oct 24, 2011, patti525 Westwood, NJ wrote:
Got in on their fall sale, prices were good, plants were nice size and packed well, and the order was shipped very quickly. A great experience, I will definitely purchase more from them in the future.
|On Oct 8, 2011, takenbylovely Erie, PA wrote:
I chose Santa Rosa because of all their good reviews on DGW. They had great clearance prices, free shipping over $100, and I found a 10% off coupon, so I could afford to purchase more than I'd originally planned.
|On Sep 25, 2011, RUBYS Wrens, GA wrote:
Received my second order. Very nice plants except one that was damaged in shipping and they are sending a replacement next week.
|On Sep 17, 2011, psychloman Brooklyn, NY (Zone 7a) wrote:
Received 2 Agapanthus and one Musa.All arrived nicely packaged and in excellent shape.I'm very happy with my order and I'm going to order again.Recommended.
|On Sep 15, 2011, LindaDoc Philadelphia, PA wrote:
Posted on July 3, 2011, updated September 15, 2011
On September 15th, 2011, LindaDoc added the following:
Since my initial comments, I was so pleased with the plants I received from Santa Rosa Gardens that I proceeded to place 5 more orders, the most recent 2 weeks ago. Each and every shipment contained large, healthy plants that were packed carefully, and I now have an entire yard filled with beautiful perennial grasses and plants. I am now trying to decide what plants I'll order for fall planting. Thanks to the Garden Watchdog for pointing me in Santa Rosa's direction in the first place!
|On Sep 13, 2011, phyllisv Kilmarnock, VA wrote:
I ordered from Santa Rosa after reading the stellar reviews here. Website ordering was simple, prices are reasonable, and customer communication was efficient. I received healthy, beautifully packed plants - 2 days before Hurricane Irene. The plants survived the 10 day planting delay on my enclosed porch and in fact looked rejuvenated from their travels when I was finally able to get them in the ground. I have already placed a second order which is in transit and I'm putting together a third. Although I cannot comment on survival this early, I am confident that plants that start out this healthy will do well. I highly recommend this supplier.
|On Aug 31, 2011, petalpusheroh Cincinnati, OH wrote:
Just placed my first order with Santa Rosa Gardens yesterday. Wanted to add to this order this morning & it had already shipped!! Jude kindly agreed to waive the shipping fee on my additional order. Can't ask for better service than this!
|On Aug 25, 2011, miltongarden Milton, FL wrote:
Posted on October 2, 2009, updated August 25, 2011
On August 25th, 2011, miltongarden added the following:
great company! This is my 3rd timeordering from them, I ordered on tues am and received them on wed afternoon. healthy looking grasses. even the bargain bench plants were nice & healthy looking. couldn't wait to unpack (love their pkg)I would recommend this co to anyone purchasing online plants!