Posted on July 6, 2011, updated July 11, 2011
This was my first time purchasing from them. I was drawn in by their clearance sale. Questioning the wisdom of purchasing plants for shipping in the unusual heat of June (for this year), I chose only drought tolerant items- sedums, euphorbias. The plants shipped on a Monday, I received on Thursday evening.
After ordering from other online companies, I do have some reference for comparison. Their plants were unusually large (I was impressed) and their packing was interesting, mesh-type stockings around the larger plants that I suppose helped keep the plants intact.
There was an unusual heat wave during that time, and I'm sure the UPS truck wasn't air conditioned, thus the plants were.. HOT. Though I was home to meet the delivery.
The stonecrop sedums-autumn delight- were, I suppose, "squished"?? for lack of a better word. Their leaves were pushed down and still remain...odd. I knew I'd have to pamper them for awhile, and still am. I was hoping by now the leaves would be more.. "normal" again. I believe that they can't be propagated by Santa Rosa as they are patented, thus they were rather leggy/weak and quite rootbound. Not surprising, that's what happens when you wait until the end of the prime shipping season. I did cut them all back by half. I tell myself next year they should be looking okay.
I got 3 euphorbia ascot rainbow which were also quite wilted or also "squashed", but now, a bit over 2 weeks later, they are perking up. They are beautiful, and a great size. Though again, they were quite rootbound. They are being somewhat pampered in pots.
I purchased 4 Sedum sieboldii which I love, love, love. I've been unable to find anywhere around here. They, being succulents with many small leaves, survived the shipping but did have some damage (lost lots of leaves). One was pretty broken. 2 were suffering mildew or some type of black fungus like issue to many leaves. I pulled them off. I can't blame Santa Rosa, as the shipping process may have been rough on the box. It wasn't marked FRAGILE, or LIVE PLANTS, or KEEP COOL, or THIS END UP.. not that that may have made a difference. The 2 worst are in pots being pampered.
Then I purchased 3 Sedum spurium Tricolor. They were... very leggy. Extremely. As if grown in shade and desperately stretching for sun. At first I was unsure what to do with them. I had to untangle. Finally, after a week, I planted the 2 variegated ones out, and covered stems with soil, to help root. I don't know if it will work.
The third of the 3 is almost all green, the variegation must have been overtaken. Only 3 tiny leaves at the base are variegated, the rest converted to green. As I initially waited several days to try to get the plants back to some vigor, I then figured it would be too late to contact Santa Rosa. Plus I kind of dreaded the "energy" of getting replacements and worrying they were in the same condition, as it's even warmer. So one is an unattractive green that I just put where I can't see it, to help control weeds I guess.. a few dollars lost.
All plants were bone dry, I soaked in bucket of water, I had to replace soil that was lost. They took a lot of work to just repot to larger pots to grow on a bit. And again, a lot of broken pieces. Though that may be the price (I didn't realize) of ordering fleshing succulents. Maybe if they were packed somehow in a more sturdy box? Or with peanuts (which I hate). I don't know. Again, I think that's the drawback of "clearance" prices... rootbound, weaker, a bit too large for pots. Plus I suppose the workers were in a hurry to pack and ship, thus "missing" some little things.
On July 11th, 2011, greyandamy changed the rating from neutral to positive and added the following:
After thought, I've decided there's no reason not to rate as positive. Santa Rosa can't control shipping or extreme heat. They did contact me via email to state that they are happy to replace anything I'm not 100% satisified with, or to ship in fall. The plants were huge. And most have established nicely
On Jul 7, 2011, Chrysalis86 CANYON COUNTRY, CA wrote:
I've been buying plants from Santa Rosa Gardens for over two years now, and am always impressed by the quality of the plants, their excellent service and prices. I've purchased plants from quite a few on-line nurseries over the years, and Santa Rosa Gardens is one of very few companies that I consistently go back to; they are that good.
On Jul 6, 2011, susan0824 Aurora, IN (Zone 6a) wrote:
I have always had good experience with Santa Rosa Gardens in the eight years I've been ordering from them. The plants are healthy and packaged to prevent damage. The wide selection of plants is what continues to bring me back to Santa Rosa. Their quick response regarding any plant problems is a big plus as well. Dina, their Sales Manager, does a great job in keeping the customer happy.
Just received my order of 9 grasses from Santa Rosa gardens and they are in wonderful condition, packed well and the planting guide is very helpful. Their prices are very reasonable and their customer service is great. I will be doing more business with them in the future for sure.
On Jun 30, 2011, rosebeau North Fort Myers, FL (Zone 10a) wrote:
I have ordered from Santa Rosa Gardens several times over the past few years. I am always happy with the quality of the plants I receive. They also have incredibly fast shipping and the plants are packaged very well. This is a great company!
They ship vibrant healthy plants. Their warranty is rock solid. They have always replaced any plants, without question, when notified of a problem. A top notch company. 98% of my plants ordered from them are alive and kicking.
JIM " NEW YORK " SANTA ROSA GARDENS IS no.1 IN MY BOOK I'VE BEEN A CUSTERMER FOR 6 yrs. AND NEVER HAD A PROBLEM BUT IF YOU SHIP MILLIONS OF PLANTS IN AFEW MONTHS A SLIPUP JUST MAY HAPPEN SO GIVE IT A REST!!!!
Received order yesterday everything was pack great everything look good. Very happy to do business with you. I have order from a lots of plant places on the Internet but I was blow away by the size and care of the packing you sent me. I wish I know of your place years ago! MY ORDER WAS
Hibiscus moscheutos Luna Rose - Bargain Bench
Lavandula angustifolia Hidcote
Just a note to let you know that my Echinacea Harvest Moon perennials arrived today 06/22/11. I am VERY PLEASED with the healthy looking plants and with the short time that it took for them to arrive after they were shipped. I am also pleasantly surprised at the size of the plants. You will be high on my list next year when I want more plants.
On Jun 20, 2011, klem_a_tis near des moines, IA (Zone 5a) wrote:
I ordered a variety of coreopsis on a Monday in mid June for delivery that week. I was notified on Tuesday (the next day) the plants were shipped. I was well pleased with the packing, and more importantly, the size and healthy appearance of the plants. I will return for future orders.
Posted on April 25, 2011, updated June 11, 2011
Good prices, excellent plant quality and packing. Timely shipping and communication. I've already placed a second order and look forward to doing more in the future.
On June 11th, 2011, planter52 added the following:
Third order this season. Excellent quality again, and great sale prices. One Astlbi Bridal veil seemed a bit weak and smaller than the other 2, but as I've been satisfied with all of their prior products I'm sure it will be fine. The Echinacea Milkshakes were larger than I expected, and were beautiful and sturdy. I'll definitely be using them again in the future.
On Jun 10, 2011, meplant kelso, WA (Zone 8a) wrote:
Posted on April 22, 2010, updated June 10, 2011
All I can say is this company rocks!!...I will definetly be ordering from them again...Thanks for great plants and great customer service :)
On June 10th, 2011, meplant added the following:
Made another purchase of bananas (musa) from Santa Rosa...LOVED them...They were big healthy plants...Had a small issue with them, but it was fixed right away...Will keep ordering from this company for sure!!!...Thanks Dina :)
Posted on June 10, 2011, updated June 10, 2011
Posted on July 19, 2007, updated June 10, 2011
Received an order today. Big starts with big root systems that are packed very well. I received exactly what I ordered. Great communication from the company. Thorough instructions sent with the order too. I will buy again.
On June 10th, 2011, LeeAnne151 added the following:
Purchased again and both my orders were great. Arrived very quickly (2 days!) and well packed with recyclable materials. I usually pot up mail ordered plants and grow them on a bit before planting in the garden but these were so nice and big that I planted right out. I'm very happy with Santa Rosa Gardens. On June 10th, 2011, LeeAnne151 added the following:
I wanted to add that I believe I ordered in 2008, 2009 and I know I did in 2010. Very happy with all shipments.
I have order many plants from Santa Rosa Gardens. i have been totally satisfied. Last year, I ordered 3 flowers and this year they never came up. I did not think to much about it. This year I ordered them again and stated my situation. I did not expect anything, BUT the checked their records, saw that I had ordered them and gave me the ones I ordered for free.
I WILL SING SANTA ROSA GARDENS PRAISES TO EVERYONE!
Dear Santa Rosa Gardens,
I just want to tell you that I have ordered flowers 3 times this spring from you and I am absolutely delighted at the condition and packaging that they arrived in. The ones that I ordered earlier are doing well, although I think I may have to wait until next year to see blooms! I just received 12 plants today and they look wonderful as well. I hope that I will be able to see some blooms this season, but may have to wait until next year! I also like the fact that you show how many plants that you have in stock.
I'm a repeat customer of Santa Rosa and will continue to be one -- their plants are awesome, reasonably priced, and they provide excellent customer service. What more can a gardener expect from a supplier...
Posted on July 7, 2010, updated May 23, 2011
They replace my plants with no cost. Excellent customer service. Looking forward to getting more plants from them.
On May 23rd, 2011, severn4 added the following:
So far I have ordered from Santa Rosa Garden about 4 times. I always received good quality plants with good root systems. Some of the Echinacea plants I received were big and already had buds on them. Their customer service was wonderful. One time I received an Agastache plant which had been wilted during the shipping and did not survive after planting. After contacting the CS, they promptly sent me a replacement with a bonus plant. I would highly recommend SRS for their plant quality, value and the excellent Customer Service!!On May 23, 2011, Santa Rosa Gardens responded with:
"On Jul 8, 2010 7:58 AM, Santa Rosa Gardens responded with:
We stand behind our plants. If you don't succeed, neither did we. Thanks for the comment!"
Posted on September 10, 2010, updated May 18, 2011
WOW! I will write details when more time, but couldn't wait to urge any plant lover to give SRG a try. The plants are lovely and an amazing value. I almost didn't order because I thought the deals were too good to be true.
I urge anyone and everyone to place your order before the "secret" is out. If all plant sellers were like these folks, there would be prettier gardens and probably more gardeners.
On May 18th, 2011, Get_growing added the following:
Update: All plants from my first order were successful. I placed a second order, and a few plants were just too small to make it. Santa Rosa Gardens gave a speedy and friendly refund! All other plants from the second order are thriving. I'm still very pleased with this company and recommend them unconditionally.
This was the first time I bought from Santa Rosa. What a happy surprise I had when my plants arrived just four days after placing my order and in superb condition. The ten plants were all larger than I expected for four inch pots and of high quality. The packing was also a big surprise; it was clear they were each packed with individual care. I am extremely happy with my first order from Santa Rosa and will absolutely order again. This is very high value for the cost. I highly recommend them.
I ordered 24 4-inch pots of ajuga and very promptly got an e-mail advising me that they were out of the 4-inch size and offering me 48 well-established plugs for the same price. (As an alternative, I could wait 3 weeks for the larger plants.) I opted for the plugs and they arrived (with another perennial I had also ordered) very promptly.
I have dealt with many mail-order nurseries that wrap plants well, but I must say these were the best-wrapped I'd ever seen! Instructions for unpacking were prominently featured on the outside of the box. All of the plants were beautiful and healthy.
I'm really impressed with SRG. I sent them an e-mail in the morning to let them know about the plants that did not make it over the winter. O.K , to my great surprise they responded in a timely fashion and informed me that they will replace the plants, and they also added an extra one for free.
What a great company to do business with. WOW!!!!
I ordered 3 helleborus from Santa Rosa. This was my 1st experience with this company. I am very happy with the size of 2 of the helleborus, but I will say the blue lady helleborus could be a little bigger. It is actually quite small. Considering the cost of the helleborus, I am still happy with my purchase and I am sure I will be ordering more in the future.
On Apr 28, 2011, Santa Rosa Gardens responded with:
"On May 5, 2011 10:18 AM, Santa Rosa Gardens responded with:
Please be sure to keep an eye on the Hellebore Blue Lady. If there are any problems, please let us know. As always, thanks for trusting us with your garden!"
Posted on May 3, 2010, updated April 28, 2011
Posted on July 2, 2007, updated May 3, 2010
Santa Rosa Gardens delivered a very positive customer experience from order to delivery. Plants arrived with no issues and were ready for planting into the landscape. All plants are growing well and I am looking forward to future orders with this company. They have a very wide variety of perennial flowers and grasses. Thanks for your customer dedication.
On July 19th, 2007, rgross33 added the following:
I received another order from Santa Rosa Gardens in excellent condition, thanks to their superb packing of the order. They have made plant shipping worry free for the gardener no matter what time of year, even in extreme hot conditions in the Northeast. Excellent looking plants and a wide variety that I can't find at the local garden centers. Will order again without hesitation - Thanks again! On May 3rd, 2010, rgross33 added the following:
I received a new order on 4/22/10 and everything was in great condition. Thanks for your excellent packing and shipping, but most especially the great plants. I love the great variety of Sedums, since I am planting a rock garden around my new water feature.
Keep up the good work and great job!
On April 28th, 2011, rgross33 added the following:
Another great order delivered on 4/21/2011 with 100% healthy plants and ease of ordering from their website. Keep up the good work supplying fantastic plants with great diversity and variety. Great job!
I have been a customer of Santa Rosa Gardens for several years. I find that they have high quality products, efficient delivery timeframes, and helpful employees. I recommend Santa Rosa to all of my gardening friends.
On Apr 27, 2011, lovemyhouse (Debra) Garland, TX wrote:
Made several purchases from Santa Rosa and all were outstanding for communication, speed of shipment, top-notch packaging, and quality of plants. Planning on making at least three more purchases in the next three months (gonna give them my monthly plant "allowance" LOL).
I ordered 14 Purple Coneflowers on a Tuesday and they were delivered on Thursday afternoon. They were in excellent condition and were strong, healthy plants. Price was great also, better than others that I checked on. I will definitely order from them again. A+
I was astonished to find small plugs removed from their containers and shipped with soil and roots showing. After my first email request, I was told that sometimes Santa Rosa will ship these small sprigs on a two for one basis rather than the usual 4 inch pot advertised on their website. My second conversation confirmed this practice was done without informing or giving a choice to the customer. To Santa Rosa's credit, after my second complaint, they offered to send me mature plants when they became available. The only way to prevent this from occuring again is to mark on each customer order "no two for one substitutions".
On Apr 16, 2011, Santa Rosa Gardens responded with:
"On Apr 16, 2011 5:57 PM, Santa Rosa Gardens responded with:
I will certainly look into this. It is not our intention to ever ship plants bareroot, without pots. If soil and roots were showing, those plants were not shipped per our routine. The sales person was correct that there are times when we ship 2 or 3 smaller pots in place of the larger pot in order to fill a customer's order according to their planting schedule. Those are very rare instances and we always offer our 100% replacement/refund guarantee on all of our plants. Many gardeners have planting schedules and if 1 crop out of many is not ready yet, we want to give the gardener the best solution available. In that case, holding the entire order for 1 plant is not the best option. I hope that you will give those smaller plants a chance. We would also be happy to ship the larger pot as it becomes available. I believe that sales also offered you a full refund on those plants as well. I hope we have resolved this to your satisfaction. If not, please contact us and we will be happy to discuss the order further. Thank you for understanding."
On Apr 16, 2011, SchwarzeKraehe Los Angeles, CA wrote:
Just received orders from Santa Rosa Gardens and again marveled at how well all the plants were packed, how fresh they looked and how quickly they arrived. I love the variety of their plants and how large all the potted plants are when they are sent out. The customer service team is also very good in communicating and I appreciate their input and confirmation messages. Their excellent level of service and merchandise is why I keep coming back. And they also offer great prices, specials and deals.
On Apr 16, 2011, Mechellita Jacksonville, FL wrote:
I ordered 20 plants from Santa Rosa Gardens on a Friday and they showed up quickly the next week. They were in excellent condition, slightly moist,very good root ball and a healthy color. I would order from them in half a heart beat again.
Posted on April 6, 2008, updated March 23, 2011
I recently ordered some Autumn Moor Grass from Santa Rosa. They were packaged well and still moist . They have an outstanding selection of grasses. The plants arrive a very nice size, ready for planting.
On March 23rd, 2011, Lazydaisy153 added the following:
I received my recent order on Tuesday. As always, it was packed with care. The plants were very healthy and the customer service is awesome.
I have placed several orders with Santa Rosa Gardens over the past year or so when I found them at Dave's Garden. I look forward to receiving their emails. I recently ordered two Maple leaf Hibiscus from them. I think due to them being closeouts for the season I received four. Yay! They are all thriving in my garage right now waiting for spring planting. Santa Rosa ships quickly and I mean within a couple to few days, the plants arrive in great condition. Santa Rosa has become my favorite mail order vendor. Very healthy and good quality plants.
On Jan 18, 2011, sassybutterfly8 Powder Springs, GA wrote:
I just placed my second, and much larger order, with this company. My last order, back in the fall, was sent very quickly, the plants were large and VERY healthy!! Everything is still growing well for me. My next order will come in April and I know I will be receiving beautiful, healthy plants once again! The communication with the company is superb, they offer fantastic deals - join their mailing list! Their website if extremely well built, easy to find and locate just what you're looking for, and the flowers are just as pretty when you get them as they are on their website pics! Thanks so much! I highly recommend this company if you're looking for some great plants!!
On Jan 7, 2011, tobycat Gettysburg, PA (Zone 6b) wrote:
Posted on August 23, 2007, updated January 7, 2011
Excellent, excellent experience. I ordered 6 Japanese Silver grass and 9 Panicum Northwind. The Japanese Silver grass specimens were much larger than I expected, and both types had extensive healthy roots. I ordered during the absolute hottest months of the summer but they included cold packs and the plants were all beautiful upon arrival and are actively growing now. I've ordered alot of plants through the mail in the past and have given up on all but a few companies for a variety of reasons. However, I plan to create a large ornamental grass garden at our new property, and this company will be hearing from me again and again next year once we move.
On January 7th, 2011, tobycat added the following:
I've ordered many plants over the years now from Santa Rosa Gardens. A few of the plants from a 2009 order never thrived, but I just recently (January 2011) got around to asking if they could be replaced or substituted at this late date. The response was absolutely, no problem, we will ship a new batch in the spring. So not only do they have remarkable customer service, despite the rare failure of these few plants the quality of their plant stock is tremendous.
Also, the grasses from my original comment? So huge and beautiful now I will be able to split them next spring!