I'm really impressed with SRG. I sent them an e-mail in the morning to let them know about the plants that did not make it over the winter. O.K , to my great surprise they responded in a timely fashion and informed me that they will replace the plants, and they also added an extra one for free.
What a great company to do business with. WOW!!!!
I ordered 3 helleborus from Santa Rosa. This was my 1st experience with this company. I am very happy with the size of 2 of the helleborus, but I will say the blue lady helleborus could be a little bigger. It is actually quite small. Considering the cost of the helleborus, I am still happy with my purchase and I am sure I will be ordering more in the future.
On Apr 28, 2011, Santa Rosa Gardens responded with:
"On May 5, 2011 10:18 AM, Santa Rosa Gardens responded with:
Please be sure to keep an eye on the Hellebore Blue Lady. If there are any problems, please let us know. As always, thanks for trusting us with your garden!"
Posted on May 3, 2010, updated April 28, 2011
Posted on July 2, 2007, updated May 3, 2010
Santa Rosa Gardens delivered a very positive customer experience from order to delivery. Plants arrived with no issues and were ready for planting into the landscape. All plants are growing well and I am looking forward to future orders with this company. They have a very wide variety of perennial flowers and grasses. Thanks for your customer dedication.
On July 19th, 2007, rgross33 added the following:
I received another order from Santa Rosa Gardens in excellent condition, thanks to their superb packing of the order. They have made plant shipping worry free for the gardener no matter what time of year, even in extreme hot conditions in the Northeast. Excellent looking plants and a wide variety that I can't find at the local garden centers. Will order again without hesitation - Thanks again! On May 3rd, 2010, rgross33 added the following:
I received a new order on 4/22/10 and everything was in great condition. Thanks for your excellent packing and shipping, but most especially the great plants. I love the great variety of Sedums, since I am planting a rock garden around my new water feature.
Keep up the good work and great job!
On April 28th, 2011, rgross33 added the following:
Another great order delivered on 4/21/2011 with 100% healthy plants and ease of ordering from their website. Keep up the good work supplying fantastic plants with great diversity and variety. Great job!
I have been a customer of Santa Rosa Gardens for several years. I find that they have high quality products, efficient delivery timeframes, and helpful employees. I recommend Santa Rosa to all of my gardening friends.
On Apr 27, 2011, lovemyhouse (Debra) Garland, TX wrote:
Made several purchases from Santa Rosa and all were outstanding for communication, speed of shipment, top-notch packaging, and quality of plants. Planning on making at least three more purchases in the next three months (gonna give them my monthly plant "allowance" LOL).
I ordered 14 Purple Coneflowers on a Tuesday and they were delivered on Thursday afternoon. They were in excellent condition and were strong, healthy plants. Price was great also, better than others that I checked on. I will definitely order from them again. A+
I was astonished to find small plugs removed from their containers and shipped with soil and roots showing. After my first email request, I was told that sometimes Santa Rosa will ship these small sprigs on a two for one basis rather than the usual 4 inch pot advertised on their website. My second conversation confirmed this practice was done without informing or giving a choice to the customer. To Santa Rosa's credit, after my second complaint, they offered to send me mature plants when they became available. The only way to prevent this from occuring again is to mark on each customer order "no two for one substitutions".
On Apr 16, 2011, Santa Rosa Gardens responded with:
"On Apr 16, 2011 5:57 PM, Santa Rosa Gardens responded with:
I will certainly look into this. It is not our intention to ever ship plants bareroot, without pots. If soil and roots were showing, those plants were not shipped per our routine. The sales person was correct that there are times when we ship 2 or 3 smaller pots in place of the larger pot in order to fill a customer's order according to their planting schedule. Those are very rare instances and we always offer our 100% replacement/refund guarantee on all of our plants. Many gardeners have planting schedules and if 1 crop out of many is not ready yet, we want to give the gardener the best solution available. In that case, holding the entire order for 1 plant is not the best option. I hope that you will give those smaller plants a chance. We would also be happy to ship the larger pot as it becomes available. I believe that sales also offered you a full refund on those plants as well. I hope we have resolved this to your satisfaction. If not, please contact us and we will be happy to discuss the order further. Thank you for understanding."
On Apr 16, 2011, SchwarzeKraehe Los Angeles, CA wrote:
Just received orders from Santa Rosa Gardens and again marveled at how well all the plants were packed, how fresh they looked and how quickly they arrived. I love the variety of their plants and how large all the potted plants are when they are sent out. The customer service team is also very good in communicating and I appreciate their input and confirmation messages. Their excellent level of service and merchandise is why I keep coming back. And they also offer great prices, specials and deals.
On Apr 16, 2011, Mechellita Jacksonville, FL wrote:
I ordered 20 plants from Santa Rosa Gardens on a Friday and they showed up quickly the next week. They were in excellent condition, slightly moist,very good root ball and a healthy color. I would order from them in half a heart beat again.
Posted on April 6, 2008, updated March 23, 2011
I recently ordered some Autumn Moor Grass from Santa Rosa. They were packaged well and still moist . They have an outstanding selection of grasses. The plants arrive a very nice size, ready for planting.
On March 23rd, 2011, Lazydaisy153 added the following:
I received my recent order on Tuesday. As always, it was packed with care. The plants were very healthy and the customer service is awesome.
I have placed several orders with Santa Rosa Gardens over the past year or so when I found them at Dave's Garden. I look forward to receiving their emails. I recently ordered two Maple leaf Hibiscus from them. I think due to them being closeouts for the season I received four. Yay! They are all thriving in my garage right now waiting for spring planting. Santa Rosa ships quickly and I mean within a couple to few days, the plants arrive in great condition. Santa Rosa has become my favorite mail order vendor. Very healthy and good quality plants.
On Jan 18, 2011, sassybutterfly8 Powder Springs, GA wrote:
I just placed my second, and much larger order, with this company. My last order, back in the fall, was sent very quickly, the plants were large and VERY healthy!! Everything is still growing well for me. My next order will come in April and I know I will be receiving beautiful, healthy plants once again! The communication with the company is superb, they offer fantastic deals - join their mailing list! Their website if extremely well built, easy to find and locate just what you're looking for, and the flowers are just as pretty when you get them as they are on their website pics! Thanks so much! I highly recommend this company if you're looking for some great plants!!
On Jan 7, 2011, tobycat Gettysburg, PA (Zone 6b) wrote:
Posted on August 23, 2007, updated January 7, 2011
Excellent, excellent experience. I ordered 6 Japanese Silver grass and 9 Panicum Northwind. The Japanese Silver grass specimens were much larger than I expected, and both types had extensive healthy roots. I ordered during the absolute hottest months of the summer but they included cold packs and the plants were all beautiful upon arrival and are actively growing now. I've ordered alot of plants through the mail in the past and have given up on all but a few companies for a variety of reasons. However, I plan to create a large ornamental grass garden at our new property, and this company will be hearing from me again and again next year once we move.
On January 7th, 2011, tobycat added the following:
I've ordered many plants over the years now from Santa Rosa Gardens. A few of the plants from a 2009 order never thrived, but I just recently (January 2011) got around to asking if they could be replaced or substituted at this late date. The response was absolutely, no problem, we will ship a new batch in the spring. So not only do they have remarkable customer service, despite the rare failure of these few plants the quality of their plant stock is tremendous.
Also, the grasses from my original comment? So huge and beautiful now I will be able to split them next spring!
I have been purchasing plants and supplies, both on sale and not on sale for a very long time. There has never been any problem s that can't be resolved. All transactions have always been dealt with by courteous individuals and never dropped or forgotten. Everyone that I have ever spoken to was unbelievably helpful and friendly. Orders are shipped out so quickly that it sometimes seems impossible. Everything is carefully packed and they all arrive safely despite the weather. All plants have been healthy and grew quickly. Even in the rare situation that a plant I have ordered is no longer available there has always been ways to remedy the situation. In a nutshell, this is a company that aims to please, and they do.
On Nov 6, 2010, spacequeen NASA, FL (Zone 9b) wrote:
Nov 2010 purchase was handled very professionally, at excellent discount as offered, with cordial, informative emails from company, and lightspeed shipping.
Have dealt often with this marvelous company and its wonderful staff because the plants arrive in perfect, sturdy condition and seem healthier and longer lived than any retail, wholesale or mail order supplier.
I'm landscaped in Santa Rosa Garden style and very happy with my success!
Shop here for great deals, too!
I had placed an order at the end of September and within a few days of my chosen ship date, I received a box of beautiful, healthy plants, complete with great instructions on how to care for my new plants. I was very impressed with the ease of the ordering process, how quickly the plants were shipped, and the follow up emails from the company with info on how to track my package.
Thanks so much for a positive experience. I even referred another gardening friend to your site and she's already placed and received 2 orders in the last few weeks!
I ordered some sheep shears from this company about 5 years ago. As a result, they kept sending me e-mails about their plants. I finally decided to give them a try and ordered 16 verbena and some bulbs. The plants arrived nicely packed & vibrant. I was impressed and placed another order within a week. A week after planting the verbena, we had a searing heat wave. 4 of the verbena were negatively impacted and are not doing so well.
I e-mailed them to see what they recommended. They offered to replace the 4, even though I did not ask for that.
The second order I received, planted, and are all doing great.
This is an excellent company in my opinion and I will continue doing business with them.
This was my first order with Santa Rosa. I ordered about 15 plants that were on sale just as a test and I received a beautiful box of healthy plants! They were packaged very well and wrapped in netting. I am going to order from Santa Rosa again.
On Sep 30, 2010, CatskillDeb Oneonta, NY (Zone 4a) wrote:
I am very happy with the orders I have received from Santa Rosa Gardens. I first heard about them last year on a gardening forum, and I got in on their late summer sale. I admit that I was hesitant to order plants from a company based in Florida, since I live in zone 4 in upstate NY. The prices were great, so I ordered several grasses and carexes that I hadn't tried before, plus a few perennial plants. I ordered several things this week in this year's similar sale. In both shipments, the plants were a nice size and in great shape. Last year's plants did fine here, despite moving several zones north. (Of course I only ordered plants rated for z4 and z5.) And no plastic peanuts were harmed in the wrapping of their plants. I also appreciate that their policy is not to ship late in the week, so that plants don't languish in a truck or warehouse somewhere over the weekend.
I cannot speak too highly of Santa Rosa Gardens. Their products come in a timely manner; they are bright and alive and take off within a day or two of being planted! And Darlene was a real peach when I needed to revise my on-line order. I am done buying dead-on-arrival plants!
I just received my first order from SRG, 5 types of plants to try them out. It won't be my last. The plants were so inexpensive I hadn't expected much more than rooted cuttings. What I got were well rooted plants. They are now potted up and actively growing. The packaging did a very good job of protecting the foliage of each plant. I like buying from Florida nurseries since plants started in our humid, hot climates seem to survive better than the same varieties started in more arid western climates. I'll be placing a bigger order with them for spring.
On Aug 27, 2010, joeflaherty514 McKees Rocks, PA wrote:
The ornamental grasses I ordered (on sale too) were beautiful plants. Much nicer than the over-priced "bare root" ones that Michigan Bulb sells.
The packaging was superb. All plants were potted and wrapped both in a mesh scovering to protect the plant and then wrapped in brown paper. All were placed neatly in the box so as not to do any damage.
Their customer service department is very nice and helpful also. I plan to order all of my plants through them.
I've ordered from them 5-6 times over the last 18 months. All items have arrived on time as promised, in excellent condition and are usually larger than I expect. The time or 2 I've had an issue with an order,(incorrect or missing item) they've made a correction immediately and with no fuss. They have a great variety, especially grasses, tho I'm a perennial nut! I can't recommend them more highly.
On Aug 18, 2010, driver1234golf Greenup, KY wrote:
So nice to deal with this company! Ordered over thirty of their clearance priced ornamental grasses( in two separate orders). Recieved notification of estimated ship wk and then actual ship date. All arrived in beautiful condition with their famous professional packing. I wish I had time elapsed photo capability, because you can almost "see"" these babies grow! Their wonderful sale items allowed me to afford my erosion control project on a very steep slope. And they appear to be thriving there. Thank you Santa Rosa!
I had said I would provide follow-up on the blossom color later when the plants came into bloom. I am writing to let you know that now that summer has advanced and my plants have grown, that all of the Campanula Carpatica which I was in dispute about with your company have turned out to be the CORRECT BLUE plants. I originally ordered 4 and when I complained that you sent WHITE instead of BLUE, your company kindly sent a replacement order of another 4.
I had included a photo of a WHITE blossom on the bud stem of one of the original plants when they arrived.. This was not a shrivelled bud, but an actual blossom. However, I think that what happened is that the blossom opened during pack-and-ship and stayed pale white. I came to this realization during the summer, after a rabbit chewed off a stem with buds but didn't eat it. I took the stem inside and it went on to bloom but the blooms were very pale, almost white.
So, your company was CORRECT in both the original order and the replacement order, and all plants bore BLUE flowers when they bloomed outdoors in the sun. I am grateful for the way you stood behind your product and feel somewhat ashamed to have complained, when there was actually no mistake in the order.
On Aug 16, 2010, Santa Rosa Gardens responded with:
"On Aug 16, 2010 4:48 PM, Santa Rosa Gardens responded with:
Thanks so much for your post! No need to feel bad about the replacements. Our goal is that our customers would be pleased with the plants we provide and experience success with them. Glad it worked out that way. Happy gardening and enjoy those Campanulas!"
On Aug 11, 2010, lorimissjane64 Pamplin, VA wrote:
Plants received from Santa Rosa are always such a nice size and are shipped in a netting to keep them from getting torn up.....wonderful! Plants that don't survive for whatever reason are quickly replaced.
I ordered plants because they were at a great price. After I placed the order, I was worried about shipping in the heat; since it is August and has been in the upper 90's. My plants arrived today and they look great. The packaging is very good. This is not my first order with Santa Rosa, and I have always been happy with the plants I have received.
Posted on September 14, 2009, updated August 7, 2010
My experiences with Santa Rosa Gardens rates among my top experiences with any mail-order nursery. I received over 100 plants within 1 week of ordering, all very nicely and professionally packed, plants were very healthy and received in good shape with no wilting, despite 100+ temps outside. Prices were far better than anyone else on the web. I even had a little trouble with the checkout and was well compensated for this. So, from customer service, ordering, plant size, to delivery, I am extremely pleased with this company and would highly recommend them. A++ Thanks Santa Rosa! I'll be back!
On August 7th, 2010, reeve1 added the following:
A year later I still feel the same way. Dina is great and the deals are unbeatable. I have always received healthy plants. Occasionally, the Texas sun causes wilt for one or two plants in an order from anyone. SRG cheerfully replaces any, even for problems out of their control. Top notch company!
On Aug 2, 2010, Flimsy Murfreesboro, TN (Zone 6b) wrote:
The best...my order was shipped when stated. I did have two plants that had a rough time getting to me and they immediately sent me two replacements. Super customer service, which some companies forget the importance of customer service....not Santa Rosa Gardens...EXCELLENT in everything for my order. I'm placing another order soon.
I love Santa Rosa Gardens, I order about twice a year from them. I have always had great success with all of my plants. (Better success than with some of my local nurseries). Each month I receive a gardening tip newsletter from then as well as different sales they have going on.
I ordered my first order from Santa Rosa in June and the delivery was very fast (much faster than other sites) and the plants were in excellent condition. I have planted them all and they have all done very well so far. The prices are excellent too, and the communication regarding when the plants will be shipped is nice. Very good company and excellent customer service (which seems to be hard to find these days). I am expecting my second order soon - thanks again!
I placed a number of orders with Santa Rosa gardens this year. I could not be more pleased. Everything arrived beautifully packed and in excellent condition. One shipment had suffered in the heat, but I received replacements for damaged plants within a week.
On Jul 19, 2010, growcrazy Port Saint Joe, FL wrote:
I started gardening three years ago and bought my first perennial grasses from Santa Rosa. They arrived beautifully packaged with precise instructions on handling them and in great condition. The first year, they outperformed identical plants I had purchased from a local nursery. Every year I have added more grasses as well as some tropicals, purchasing from them nearly exclusively. I lost about 30% of my purple fountain grass this past winter and sent them an email asking if they would regrow. They unexpectedly sent me 7 new plants, because they replace any plants that do not survive their first year. I was so impressed by this, since they certainly had nothing to do with the cold winter. They always answer my emails promptly and go the extra mile in customer service.
No matter where I may live in the future, I will continue to do business with them. They are fantastic folks to deal with.