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Comments regarding Santa Rosa Gardens

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368 positives
3 neutrals
6 negatives


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Positive rosebeau
(5 reviews)
On Jun 30, 2011, rosebeau North Fort Myers, FL (Zone 10a) wrote:

I have ordered from Santa Rosa Gardens several times over the past few years. I am always happy with the quality of the plants I receive. They also have incredibly fast shipping and the plants are packaged very well. This is a great company!

Positive jamiew
(12 reviews)
On Jun 29, 2011, jamiew Montgomery, AL wrote:

Awesome, large Red Hot Poker plants in 4inch containers. Shipping was so fast and packaging above average! Boy, will I order from them again.

Positive Omegatop
(1 review)
On Jun 27, 2011, Omegatop Hampton, VA wrote:

They ship vibrant healthy plants. Their warranty is rock solid. They have always replaced any plants, without question, when notified of a problem. A top notch company. 98% of my plants ordered from them are alive and kicking.

(1 review)
On Jun 26, 2011, JABORUCKI Holley, NY wrote:


(1 review)
On Jun 24, 2011, CAPTAINNIPPER wrote:

Received order yesterday everything was pack great everything look good. Very happy to do business with you. I have order from a lots of plant places on the Internet but I was blow away by the size and care of the packing you sent me. I wish I know of your place years ago! MY ORDER WAS
Muhlenbergia capillaris
Hibiscus moscheutos Luna Rose - Bargain Bench
Lavandula Provence
Lavandula angustifolia Hidcote

Positive klem_a_tis
(5 reviews)
On Jun 20, 2011, klem_a_tis near des moines, IA (Zone 5a) wrote:

I ordered a variety of coreopsis on a Monday in mid June for delivery that week. I was notified on Tuesday (the next day) the plants were shipped. I was well pleased with the packing, and more importantly, the size and healthy appearance of the plants. I will return for future orders.

Positive planter52
(6 reviews)
On Jun 11, 2011, planter52 Whitestone, NY wrote:

Posted on April 25, 2011, updated June 11, 2011
Good prices, excellent plant quality and packing. Timely shipping and communication. I've already placed a second order and look forward to doing more in the future.

On June 11th, 2011, planter52 added the following:

Third order this season. Excellent quality again, and great sale prices. One Astlbi Bridal veil seemed a bit weak and smaller than the other 2, but as I've been satisfied with all of their prior products I'm sure it will be fine. The Echinacea Milkshakes were larger than I expected, and were beautiful and sturdy. I'll definitely be using them again in the future.
Positive meplant
(8 reviews)
On Jun 10, 2011, meplant kelso, WA (Zone 8a) wrote:

Posted on April 22, 2010, updated June 10, 2011
All I can say is this company rocks!!...I will definetly be ordering from them again...Thanks for great plants and great customer service :)

On June 10th, 2011, meplant added the following:

Made another purchase of bananas (musa) from Santa Rosa...LOVED them...They were big healthy plants...Had a small issue with them, but it was fixed right away...Will keep ordering from this company for sure!!!...Thanks Dina :)
Positive LeeAnne151
(11 reviews)
On Jun 10, 2011, LeeAnne151 Portland, OR wrote:

Posted on June 10, 2011, updated June 10, 2011
Posted on July 19, 2007, updated June 10, 2011
Received an order today. Big starts with big root systems that are packed very well. I received exactly what I ordered. Great communication from the company. Thorough instructions sent with the order too. I will buy again.

On June 10th, 2011, LeeAnne151 added the following:

Purchased again and both my orders were great. Arrived very quickly (2 days!) and well packed with recyclable materials. I usually pot up mail ordered plants and grow them on a bit before planting in the garden but these were so nice and big that I planted right out. I'm very happy with Santa Rosa Gardens.
On June 10th, 2011, LeeAnne151 added the following:

I wanted to add that I believe I ordered in 2008, 2009 and I know I did in 2010. Very happy with all shipments.
Positive ACA13
(1 review)
On Jun 8, 2011, ACA13 York, PA wrote:

I have order many plants from Santa Rosa Gardens. i have been totally satisfied. Last year, I ordered 3 flowers and this year they never came up. I did not think to much about it. This year I ordered them again and stated my situation. I did not expect anything, BUT the checked their records, saw that I had ordered them and gave me the ones I ordered for free.

Thank you so much, you have a customer for life!!

Positive lulu2001
(1 review)
On Jun 3, 2011, lulu2001 Salem, VA wrote:

Dear Santa Rosa Gardens,
I just want to tell you that I have ordered flowers 3 times this spring from you and I am absolutely delighted at the condition and packaging that they arrived in. The ones that I ordered earlier are doing well, although I think I may have to wait until next year to see blooms! I just received 12 plants today and they look wonderful as well. I hope that I will be able to see some blooms this season, but may have to wait until next year! I also like the fact that you show how many plants that you have in stock.

Positive comaroon
(4 reviews)
On May 31, 2011, comaroon Morehead, KY wrote:

I'm a repeat customer of Santa Rosa and will continue to be one -- their plants are awesome, reasonably priced, and they provide excellent customer service. What more can a gardener expect from a supplier...

Positive severn4
(1 review)
On May 23, 2011, severn4 Severn, MD wrote:

Posted on July 7, 2010, updated May 23, 2011
They replace my plants with no cost. Excellent customer service. Looking forward to getting more plants from them.

On May 23rd, 2011, severn4 added the following:

So far I have ordered from Santa Rosa Garden about 4 times. I always received good quality plants with good root systems. Some of the Echinacea plants I received were big and already had buds on them. Their customer service was wonderful. One time I received an Agastache plant which had been wilted during the shipping and did not survive after planting. After contacting the CS, they promptly sent me a replacement with a bonus plant. I would highly recommend SRS for their plant quality, value and the excellent Customer Service!!
On May 23, 2011, Santa Rosa Gardens responded with:

"On Jul 8, 2010 7:58 AM, Santa Rosa Gardens responded with:

We stand behind our plants. If you don't succeed, neither did we. Thanks for the comment!"

Positive jlc1445
(1 review)
On May 19, 2011, jlc1445 Longmont, CO wrote:

Would recommend this nursery. Excellent service(I asked them to make a change on my order and they took care of it promptly). My plants arrived in 4 days and in good shape.

Positive Get_growing
(8 reviews)
On May 18, 2011, Get_growing Dallas, TX wrote:

Posted on September 10, 2010, updated May 18, 2011
WOW! I will write details when more time, but couldn't wait to urge any plant lover to give SRG a try. The plants are lovely and an amazing value. I almost didn't order because I thought the deals were too good to be true.

I urge anyone and everyone to place your order before the "secret" is out. If all plant sellers were like these folks, there would be prettier gardens and probably more gardeners.

On May 18th, 2011, Get_growing added the following:

Update: All plants from my first order were successful. I placed a second order, and a few plants were just too small to make it. Santa Rosa Gardens gave a speedy and friendly refund! All other plants from the second order are thriving. I'm still very pleased with this company and recommend them unconditionally.
Positive sage1951
(1 review)
On May 18, 2011, sage1951 Ivoryton, CT wrote:

This was the first time I bought from Santa Rosa. What a happy surprise I had when my plants arrived just four days after placing my order and in superb condition. The ten plants were all larger than I expected for four inch pots and of high quality. The packing was also a big surprise; it was clear they were each packed with individual care. I am extremely happy with my first order from Santa Rosa and will absolutely order again. This is very high value for the cost. I highly recommend them.

Tom Soboleski
Ivoryton, CT

Positive CalyCat
(1 review)
On May 15, 2011, CalyCat Haverford, PA wrote:

I ordered 24 4-inch pots of ajuga and very promptly got an e-mail advising me that they were out of the 4-inch size and offering me 48 well-established plugs for the same price. (As an alternative, I could wait 3 weeks for the larger plants.) I opted for the plugs and they arrived (with another perennial I had also ordered) very promptly.

I have dealt with many mail-order nurseries that wrap plants well, but I must say these were the best-wrapped I'd ever seen! Instructions for unpacking were prominently featured on the outside of the box. All of the plants were beautiful and healthy.

I'll be back to Santa Rosa Gardens!

Positive Rania05
(2 reviews)
On May 4, 2011, Rania05 Voorhees, NJ wrote:

I'm really impressed with SRG. I sent them an e-mail in the morning to let them know about the plants that did not make it over the winter. O.K , to my great surprise they responded in a timely fashion and informed me that they will replace the plants, and they also added an extra one for free.
What a great company to do business with. WOW!!!!

Positive pattyfshr
(1 review)
On Apr 28, 2011, pattyfshr Springfield, MO wrote:

I ordered 3 helleborus from Santa Rosa. This was my 1st experience with this company. I am very happy with the size of 2 of the helleborus, but I will say the blue lady helleborus could be a little bigger. It is actually quite small. Considering the cost of the helleborus, I am still happy with my purchase and I am sure I will be ordering more in the future.

On Apr 28, 2011, Santa Rosa Gardens responded with:

"On May 5, 2011 10:18 AM, Santa Rosa Gardens responded with:

Please be sure to keep an eye on the Hellebore Blue Lady. If there are any problems, please let us know. As always, thanks for trusting us with your garden!"

Positive ksjamison
(7 reviews)
On Apr 28, 2011, ksjamison Wilmington, DE wrote:

Once again, another flawless purchase. Healthy plants and packaged perfectly.

Positive rgross33
(1 review)
On Apr 28, 2011, rgross33 Perkasie, PA wrote:

Posted on May 3, 2010, updated April 28, 2011
Posted on July 2, 2007, updated May 3, 2010
Santa Rosa Gardens delivered a very positive customer experience from order to delivery. Plants arrived with no issues and were ready for planting into the landscape. All plants are growing well and I am looking forward to future orders with this company. They have a very wide variety of perennial flowers and grasses. Thanks for your customer dedication.

On July 19th, 2007, rgross33 added the following:

I received another order from Santa Rosa Gardens in excellent condition, thanks to their superb packing of the order. They have made plant shipping worry free for the gardener no matter what time of year, even in extreme hot conditions in the Northeast. Excellent looking plants and a wide variety that I can't find at the local garden centers. Will order again without hesitation - Thanks again!
On May 3rd, 2010, rgross33 added the following:

I received a new order on 4/22/10 and everything was in great condition. Thanks for your excellent packing and shipping, but most especially the great plants. I love the great variety of Sedums, since I am planting a rock garden around my new water feature.

Keep up the good work and great job!

On April 28th, 2011, rgross33 added the following:

Another great order delivered on 4/21/2011 with 100% healthy plants and ease of ordering from their website. Keep up the good work supplying fantastic plants with great diversity and variety. Great job!
Positive onemoreshot
(2 reviews)
On Apr 28, 2011, onemoreshot Kissimmee, FL wrote:

This was my first order with Santa Rosa Gardens and it was a perfect business transaction.

Received confirmation email when order was placed and when order was shipped & I was able to track my order.

Received my order yesterday (Wednesday 4/27/11) I was as always working in my yard when Fed X drove up.

I planted my beautiful plants immediately, they were all in great condition, very healthy/budding all were in the ground within thirty minutes of arrival.

You are now my official mail order company, loved the plants and the care used in packaging my order, GREAT!

Joe O
Central Florida zone 9

Positive Gal8dy
(2 reviews)
On Apr 28, 2011, Gal8dy Knoxville, TN wrote:

I have been a customer of Santa Rosa Gardens for several years. I find that they have high quality products, efficient delivery timeframes, and helpful employees. I recommend Santa Rosa to all of my gardening friends.

Positive lovemyhouse
(4 reviews)
On Apr 27, 2011, lovemyhouse (Debra) Garland, TX wrote:

Made several purchases from Santa Rosa and all were outstanding for communication, speed of shipment, top-notch packaging, and quality of plants. Planning on making at least three more purchases in the next three months (gonna give them my monthly plant "allowance" LOL).

Positive jim43054
(1 review)
On Apr 25, 2011, jim43054 Baton Rouge, LA wrote:

I ordered 14 Purple Coneflowers on a Tuesday and they were delivered on Thursday afternoon. They were in excellent condition and were strong, healthy plants. Price was great also, better than others that I checked on. I will definitely order from them again. A+

Positive hmiller1987
(1 review)
On Apr 21, 2011, hmiller1987 wrote:

These have to be the best mail order plants I have ever received. Large, Healthy, and the packaging is the best. Will not ever hesitate to order from this company. Customer Service is A+

Negative Harleygrandma
(1 review)
On Apr 16, 2011, Harleygrandma Macon, GA wrote:

I was astonished to find small plugs removed from their containers and shipped with soil and roots showing. After my first email request, I was told that sometimes Santa Rosa will ship these small sprigs on a two for one basis rather than the usual 4 inch pot advertised on their website. My second conversation confirmed this practice was done without informing or giving a choice to the customer. To Santa Rosa's credit, after my second complaint, they offered to send me mature plants when they became available. The only way to prevent this from occuring again is to mark on each customer order "no two for one substitutions".

On Apr 16, 2011, Santa Rosa Gardens responded with:

"On Apr 16, 2011 5:57 PM, Santa Rosa Gardens responded with:

I will certainly look into this. It is not our intention to ever ship plants bareroot, without pots. If soil and roots were showing, those plants were not shipped per our routine. The sales person was correct that there are times when we ship 2 or 3 smaller pots in place of the larger pot in order to fill a customer's order according to their planting schedule. Those are very rare instances and we always offer our 100% replacement/refund guarantee on all of our plants. Many gardeners have planting schedules and if 1 crop out of many is not ready yet, we want to give the gardener the best solution available. In that case, holding the entire order for 1 plant is not the best option. I hope that you will give those smaller plants a chance. We would also be happy to ship the larger pot as it becomes available. I believe that sales also offered you a full refund on those plants as well. I hope we have resolved this to your satisfaction. If not, please contact us and we will be happy to discuss the order further. Thank you for understanding."

Positive SchwarzeKraehe
(3 reviews)
On Apr 16, 2011, SchwarzeKraehe Los Angeles, CA wrote:

Just received orders from Santa Rosa Gardens and again marveled at how well all the plants were packed, how fresh they looked and how quickly they arrived. I love the variety of their plants and how large all the potted plants are when they are sent out. The customer service team is also very good in communicating and I appreciate their input and confirmation messages. Their excellent level of service and merchandise is why I keep coming back. And they also offer great prices, specials and deals.

Positive Mechellita
(1 review)
On Apr 16, 2011, Mechellita Jacksonville, FL wrote:

I ordered 20 plants from Santa Rosa Gardens on a Friday and they showed up quickly the next week. They were in excellent condition, slightly moist,very good root ball and a healthy color. I would order from them in half a heart beat again.

Positive sillybug5
(33 reviews)
On Apr 6, 2011, sillybug5 Winston Salem, NC (Zone 7a) wrote:

Excellent packing, quick to ship and beautiful, healthy plants. Would purchase again.

Positive Lazydaisy153
(12 reviews)
On Mar 23, 2011, Lazydaisy153 Lilburn, GA wrote:

Posted on April 6, 2008, updated March 23, 2011
I recently ordered some Autumn Moor Grass from Santa Rosa. They were packaged well and still moist . They have an outstanding selection of grasses. The plants arrive a very nice size, ready for planting.

On March 23rd, 2011, Lazydaisy153 added the following:

I received my recent order on Tuesday. As always, it was packed with care. The plants were very healthy and the customer service is awesome.
Positive jsimonet
(1 review)
On Jan 19, 2011, jsimonet Webster, TX wrote:

I have placed several orders with Santa Rosa Gardens over the past year or so when I found them at Dave's Garden. I look forward to receiving their emails. I recently ordered two Maple leaf Hibiscus from them. I think due to them being closeouts for the season I received four. Yay! They are all thriving in my garage right now waiting for spring planting. Santa Rosa ships quickly and I mean within a couple to few days, the plants arrive in great condition. Santa Rosa has become my favorite mail order vendor. Very healthy and good quality plants.

Positive sassybutterfly8
(3 reviews)
On Jan 18, 2011, sassybutterfly8 Powder Springs, GA wrote:

I just placed my second, and much larger order, with this company. My last order, back in the fall, was sent very quickly, the plants were large and VERY healthy!! Everything is still growing well for me. My next order will come in April and I know I will be receiving beautiful, healthy plants once again! The communication with the company is superb, they offer fantastic deals - join their mailing list! Their website if extremely well built, easy to find and locate just what you're looking for, and the flowers are just as pretty when you get them as they are on their website pics! Thanks so much! I highly recommend this company if you're looking for some great plants!!

~Wendy / GA / Zone 7

Positive tobycat
(5 reviews)
On Jan 7, 2011, tobycat Gettysburg, PA (Zone 6b) wrote:

Posted on August 23, 2007, updated January 7, 2011
Excellent, excellent experience. I ordered 6 Japanese Silver grass and 9 Panicum Northwind. The Japanese Silver grass specimens were much larger than I expected, and both types had extensive healthy roots. I ordered during the absolute hottest months of the summer but they included cold packs and the plants were all beautiful upon arrival and are actively growing now. I've ordered alot of plants through the mail in the past and have given up on all but a few companies for a variety of reasons. However, I plan to create a large ornamental grass garden at our new property, and this company will be hearing from me again and again next year once we move.

On January 7th, 2011, tobycat added the following:

I've ordered many plants over the years now from Santa Rosa Gardens. A few of the plants from a 2009 order never thrived, but I just recently (January 2011) got around to asking if they could be replaced or substituted at this late date. The response was absolutely, no problem, we will ship a new batch in the spring. So not only do they have remarkable customer service, despite the rare failure of these few plants the quality of their plant stock is tremendous.

Also, the grasses from my original comment? So huge and beautiful now I will be able to split them next spring!
Positive SonnyFL
(1 review)
On Dec 3, 2010, SonnyFL Milton, FL wrote:

I have been purchasing plants and supplies, both on sale and not on sale for a very long time. There has never been any problem s that can't be resolved. All transactions have always been dealt with by courteous individuals and never dropped or forgotten. Everyone that I have ever spoken to was unbelievably helpful and friendly. Orders are shipped out so quickly that it sometimes seems impossible. Everything is carefully packed and they all arrive safely despite the weather. All plants have been healthy and grew quickly. Even in the rare situation that a plant I have ordered is no longer available there has always been ways to remedy the situation. In a nutshell, this is a company that aims to please, and they do.

Positive spacequeen
(1 review)
On Nov 6, 2010, spacequeen NASA, FL (Zone 9b) wrote:

Nov 2010 purchase was handled very professionally, at excellent discount as offered, with cordial, informative emails from company, and lightspeed shipping.
Have dealt often with this marvelous company and its wonderful staff because the plants arrive in perfect, sturdy condition and seem healthier and longer lived than any retail, wholesale or mail order supplier.
I'm landscaped in Santa Rosa Garden style and very happy with my success!
Shop here for great deals, too!

Positive aponyclubmom
(2 reviews)
On Oct 7, 2010, aponyclubmom Dunkirk, MD wrote:

I had placed an order at the end of September and within a few days of my chosen ship date, I received a box of beautiful, healthy plants, complete with great instructions on how to care for my new plants. I was very impressed with the ease of the ordering process, how quickly the plants were shipped, and the follow up emails from the company with info on how to track my package.

Thanks so much for a positive experience. I even referred another gardening friend to your site and she's already placed and received 2 orders in the last few weeks!

Positive BackyardSlave
(1 review)
On Oct 5, 2010, BackyardSlave wrote:

I ordered some sheep shears from this company about 5 years ago. As a result, they kept sending me e-mails about their plants. I finally decided to give them a try and ordered 16 verbena and some bulbs. The plants arrived nicely packed & vibrant. I was impressed and placed another order within a week. A week after planting the verbena, we had a searing heat wave. 4 of the verbena were negatively impacted and are not doing so well.

I e-mailed them to see what they recommended. They offered to replace the 4, even though I did not ask for that.

The second order I received, planted, and are all doing great.

This is an excellent company in my opinion and I will continue doing business with them.

Positive veryblessed
(19 reviews)
On Oct 4, 2010, veryblessed Morehead, KY wrote:

This was my first order with Santa Rosa. I ordered about 15 plants that were on sale just as a test and I received a beautiful box of healthy plants! They were packaged very well and wrapped in netting. I am going to order from Santa Rosa again.

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