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On Jan 7, 2011, tobycat Gettysburg, PA (Zone 6b) wrote:
Posted on August 23, 2007, updated January 7, 2011
Excellent, excellent experience. I ordered 6 Japanese Silver grass and 9 Panicum Northwind. The Japanese Silver grass specimens were much larger than I expected, and both types had extensive healthy roots. I ordered during the absolute hottest months of the summer but they included cold packs and the plants were all beautiful upon arrival and are actively growing now. I've ordered alot of plants through the mail in the past and have given up on all but a few companies for a variety of reasons. However, I plan to create a large ornamental grass garden at our new property, and this company will be hearing from me again and again next year once we move.
On January 7th, 2011, tobycat added the following:
I've ordered many plants over the years now from Santa Rosa Gardens. A few of the plants from a 2009 order never thrived, but I just recently (January 2011) got around to asking if they could be replaced or substituted at this late date. The response was absolutely, no problem, we will ship a new batch in the spring. So not only do they have remarkable customer service, despite the rare failure of these few plants the quality of their plant stock is tremendous.
Also, the grasses from my original comment? So huge and beautiful now I will be able to split them next spring!
I have been purchasing plants and supplies, both on sale and not on sale for a very long time. There has never been any problem s that can't be resolved. All transactions have always been dealt with by courteous individuals and never dropped or forgotten. Everyone that I have ever spoken to was unbelievably helpful and friendly. Orders are shipped out so quickly that it sometimes seems impossible. Everything is carefully packed and they all arrive safely despite the weather. All plants have been healthy and grew quickly. Even in the rare situation that a plant I have ordered is no longer available there has always been ways to remedy the situation. In a nutshell, this is a company that aims to please, and they do.
On Nov 6, 2010, spacequeen NASA, FL (Zone 9b) wrote:
Nov 2010 purchase was handled very professionally, at excellent discount as offered, with cordial, informative emails from company, and lightspeed shipping.
Have dealt often with this marvelous company and its wonderful staff because the plants arrive in perfect, sturdy condition and seem healthier and longer lived than any retail, wholesale or mail order supplier.
I'm landscaped in Santa Rosa Garden style and very happy with my success!
Shop here for great deals, too!
I had placed an order at the end of September and within a few days of my chosen ship date, I received a box of beautiful, healthy plants, complete with great instructions on how to care for my new plants. I was very impressed with the ease of the ordering process, how quickly the plants were shipped, and the follow up emails from the company with info on how to track my package.
Thanks so much for a positive experience. I even referred another gardening friend to your site and she's already placed and received 2 orders in the last few weeks!
I ordered some sheep shears from this company about 5 years ago. As a result, they kept sending me e-mails about their plants. I finally decided to give them a try and ordered 16 verbena and some bulbs. The plants arrived nicely packed & vibrant. I was impressed and placed another order within a week. A week after planting the verbena, we had a searing heat wave. 4 of the verbena were negatively impacted and are not doing so well.
I e-mailed them to see what they recommended. They offered to replace the 4, even though I did not ask for that.
The second order I received, planted, and are all doing great.
This is an excellent company in my opinion and I will continue doing business with them.
This was my first order with Santa Rosa. I ordered about 15 plants that were on sale just as a test and I received a beautiful box of healthy plants! They were packaged very well and wrapped in netting. I am going to order from Santa Rosa again.
On Sep 30, 2010, CatskillDeb Oneonta, NY (Zone 4a) wrote:
I am very happy with the orders I have received from Santa Rosa Gardens. I first heard about them last year on a gardening forum, and I got in on their late summer sale. I admit that I was hesitant to order plants from a company based in Florida, since I live in zone 4 in upstate NY. The prices were great, so I ordered several grasses and carexes that I hadn't tried before, plus a few perennial plants. I ordered several things this week in this year's similar sale. In both shipments, the plants were a nice size and in great shape. Last year's plants did fine here, despite moving several zones north. (Of course I only ordered plants rated for z4 and z5.) And no plastic peanuts were harmed in the wrapping of their plants. I also appreciate that their policy is not to ship late in the week, so that plants don't languish in a truck or warehouse somewhere over the weekend.
I cannot speak too highly of Santa Rosa Gardens. Their products come in a timely manner; they are bright and alive and take off within a day or two of being planted! And Darlene was a real peach when I needed to revise my on-line order. I am done buying dead-on-arrival plants!
I just received my first order from SRG, 5 types of plants to try them out. It won't be my last. The plants were so inexpensive I hadn't expected much more than rooted cuttings. What I got were well rooted plants. They are now potted up and actively growing. The packaging did a very good job of protecting the foliage of each plant. I like buying from Florida nurseries since plants started in our humid, hot climates seem to survive better than the same varieties started in more arid western climates. I'll be placing a bigger order with them for spring.
On Aug 27, 2010, joeflaherty514 McKees Rocks, PA wrote:
The ornamental grasses I ordered (on sale too) were beautiful plants. Much nicer than the over-priced "bare root" ones that Michigan Bulb sells.
The packaging was superb. All plants were potted and wrapped both in a mesh scovering to protect the plant and then wrapped in brown paper. All were placed neatly in the box so as not to do any damage.
Their customer service department is very nice and helpful also. I plan to order all of my plants through them.
I've ordered from them 5-6 times over the last 18 months. All items have arrived on time as promised, in excellent condition and are usually larger than I expect. The time or 2 I've had an issue with an order,(incorrect or missing item) they've made a correction immediately and with no fuss. They have a great variety, especially grasses, tho I'm a perennial nut! I can't recommend them more highly.
On Aug 18, 2010, driver1234golf Greenup, KY wrote:
So nice to deal with this company! Ordered over thirty of their clearance priced ornamental grasses( in two separate orders). Recieved notification of estimated ship wk and then actual ship date. All arrived in beautiful condition with their famous professional packing. I wish I had time elapsed photo capability, because you can almost "see"" these babies grow! Their wonderful sale items allowed me to afford my erosion control project on a very steep slope. And they appear to be thriving there. Thank you Santa Rosa!
I had said I would provide follow-up on the blossom color later when the plants came into bloom. I am writing to let you know that now that summer has advanced and my plants have grown, that all of the Campanula Carpatica which I was in dispute about with your company have turned out to be the CORRECT BLUE plants. I originally ordered 4 and when I complained that you sent WHITE instead of BLUE, your company kindly sent a replacement order of another 4.
I had included a photo of a WHITE blossom on the bud stem of one of the original plants when they arrived.. This was not a shrivelled bud, but an actual blossom. However, I think that what happened is that the blossom opened during pack-and-ship and stayed pale white. I came to this realization during the summer, after a rabbit chewed off a stem with buds but didn't eat it. I took the stem inside and it went on to bloom but the blooms were very pale, almost white.
So, your company was CORRECT in both the original order and the replacement order, and all plants bore BLUE flowers when they bloomed outdoors in the sun. I am grateful for the way you stood behind your product and feel somewhat ashamed to have complained, when there was actually no mistake in the order.
On Aug 16, 2010, Santa Rosa Gardens responded with:
"On Aug 16, 2010 4:48 PM, Santa Rosa Gardens responded with:
Thanks so much for your post! No need to feel bad about the replacements. Our goal is that our customers would be pleased with the plants we provide and experience success with them. Glad it worked out that way. Happy gardening and enjoy those Campanulas!"
On Aug 11, 2010, lorimissjane64 Pamplin, VA wrote:
Plants received from Santa Rosa are always such a nice size and are shipped in a netting to keep them from getting torn up.....wonderful! Plants that don't survive for whatever reason are quickly replaced.
I ordered plants because they were at a great price. After I placed the order, I was worried about shipping in the heat; since it is August and has been in the upper 90's. My plants arrived today and they look great. The packaging is very good. This is not my first order with Santa Rosa, and I have always been happy with the plants I have received.
Posted on September 14, 2009, updated August 7, 2010
My experiences with Santa Rosa Gardens rates among my top experiences with any mail-order nursery. I received over 100 plants within 1 week of ordering, all very nicely and professionally packed, plants were very healthy and received in good shape with no wilting, despite 100+ temps outside. Prices were far better than anyone else on the web. I even had a little trouble with the checkout and was well compensated for this. So, from customer service, ordering, plant size, to delivery, I am extremely pleased with this company and would highly recommend them. A++ Thanks Santa Rosa! I'll be back!
On August 7th, 2010, reeve1 added the following:
A year later I still feel the same way. Dina is great and the deals are unbeatable. I have always received healthy plants. Occasionally, the Texas sun causes wilt for one or two plants in an order from anyone. SRG cheerfully replaces any, even for problems out of their control. Top notch company!
On Aug 2, 2010, Flimsy Murfreesboro, TN (Zone 6b) wrote:
The best...my order was shipped when stated. I did have two plants that had a rough time getting to me and they immediately sent me two replacements. Super customer service, which some companies forget the importance of customer service....not Santa Rosa Gardens...EXCELLENT in everything for my order. I'm placing another order soon.
I love Santa Rosa Gardens, I order about twice a year from them. I have always had great success with all of my plants. (Better success than with some of my local nurseries). Each month I receive a gardening tip newsletter from then as well as different sales they have going on.
I ordered my first order from Santa Rosa in June and the delivery was very fast (much faster than other sites) and the plants were in excellent condition. I have planted them all and they have all done very well so far. The prices are excellent too, and the communication regarding when the plants will be shipped is nice. Very good company and excellent customer service (which seems to be hard to find these days). I am expecting my second order soon - thanks again!
I placed a number of orders with Santa Rosa gardens this year. I could not be more pleased. Everything arrived beautifully packed and in excellent condition. One shipment had suffered in the heat, but I received replacements for damaged plants within a week.
On Jul 19, 2010, growcrazy Port Saint Joe, FL wrote:
I started gardening three years ago and bought my first perennial grasses from Santa Rosa. They arrived beautifully packaged with precise instructions on handling them and in great condition. The first year, they outperformed identical plants I had purchased from a local nursery. Every year I have added more grasses as well as some tropicals, purchasing from them nearly exclusively. I lost about 30% of my purple fountain grass this past winter and sent them an email asking if they would regrow. They unexpectedly sent me 7 new plants, because they replace any plants that do not survive their first year. I was so impressed by this, since they certainly had nothing to do with the cold winter. They always answer my emails promptly and go the extra mile in customer service.
No matter where I may live in the future, I will continue to do business with them. They are fantastic folks to deal with.
I have ordered three times from SRG and am more than pleased with the health and size of the plants, the speed of the delivery, and the easy and prompt on-line service. I will order over and over from them.
On Jul 7, 2010, no_greenthumb_1 Los Altos, CA wrote:
Excellent customer service!! I accidentally ordered twice the number of plants that I needed. Santa Rosa Gardens immediately modified my order and refunded me the difference. I highly recommend this vendor!
In the spring of 2009 I ordered about 80 Karley Rose grasses from SRG, along with some Blue Knight butterfly bushes and some black-eyed Susans. The grasses and butterfly bushes were purchased to fill a large planter my husband had built to help hide a container building. They did well last summer but this year the grasses have at least doubled in size and put out large, beautiful pink plumes. They are quite simply--glorious. The Karley Rose has quickly become my favorite landscaping plant. I will be ordering more from SRG. They are wonderful to deal with and answer all emails quickly. I have complete faith in them and their quality plants. I will be ordering more grasses from them in the future. Anyone reading this should have no hesitation about ordering from these folks--they are simply the best I have ever ordered from.
On Jul 5, 2010, Santa Rosa Gardens responded with:
"On Jul 8, 2010 8:00 AM, Santa Rosa Gardens responded with:
Thanks for sending photos. The planting looks spectacular! Wait till the butterfly bushes fill in more!"
On Jul 5, 2010, dancingbear27 Elba, NY (Zone 6a) wrote:
This was my first order with this company but definitely will not be my last! I ordered 39 plants from their sale list. I wasn't expecting very much due to low prices. I was VERY pleasantly surprised. Plants were expertly boxed. Only a very tiny amount of soil escaped on their long journey from Florida to NY. My little girl and I were unwrapping just like getting gifts at Christmas! There was only one plant that looked a little worse for wear but I think it will perk up. Healthy plants with nice strong root systems. Might even have to hit that sale list again....
Posted on June 17, 2010, updated July 1, 2010
Hello there, I am a first year perennial grower. I normally only plant vegetables, but since my Mother's yard was in sever need of a remodeling I figured why not. I chose Santa Rosa Gardens because they had some of the best prices, a high customer review rating, and they offered all the odd and ends of grasses I can't find too easily here in our Local Nurseries.
The size of the plants was not a problem, the plants came generally from about 7"-13" tall and I will say that the 4" pots are above their smaller counterparts. I ordered two Astilbe’s in the 2" and they didn't make it. I asked if this was normal with company and they gave me some tips on how to help them revive, very good ones might I add, but the plants didn't make it. I also noticed two of grasses weren't making it either. I e-mailed them again and they shipped me out replacements for both of these plants. The replacements we're large beautiful and this time instead of just watering the Astilbe’s I placed them in a container full of water . It worked, they're doing very well now and look great in the garden.
As for the rest of my plants they are doing much better than what I would've ever hoped. Our front yard get's 8+ hours of direct sunlight, and the heat. With this environment many of our new plants tend to have a die off period before they get back on their feet and start growing. I expect this and usually it take our plants 2 weeks+ to start growing again. The grasses I received seriously began to grow back within their first week and by the 2 week most of the harm was done with. I ordered these plants back in May and looking out into my Mom's new garden their growth is quite noticeable. Many are even blooming!
It may sound a bit too good to be true, but I'm sure this is why they're ranked so high in customer service. Just be sure to be careful with their 2" inch pots since their soil is so much more dry than the 4”.
Sadie Sanabria-Albuquerque N.M
On July 1st, 2010, pinguinoo added the following:
I have since recieved two more orders from Santa Rosa and I have to say the customer service was phenomenal once more. UPS did a number on my plants and they offered to replace some of the plants they killed, but more importantly they were happy to change my next order to Fed Ex, not a hassle or anything. Sure enough I recieved my latest order today via Fed Ex and this time the plants are healthy large and moist. I've said it once but I'll say it again, they really do have great customer service and the plants themselves are wonderful.
On Jun 27, 2010, congminglaoshi Tuckahoe, NY wrote:
Posted on July 3, 2009, updated June 27, 2010
Just got my big box of 21 plants from their sale. It was like opening a X-mas gift. Plants were very good sized for the price, very well wrapped, and arrived in great shape. Two minor concerns, there were some whitefly larvae on the bottom of the lower leaves of a veronica, but I removed the lowest leaves, and I don't consider it a big deal. An Agastache rugosa "Tutti Frutti" has oddly mottled leaves (dark green/lighter green irregular patterns) which look like a virus, fairly subtle but definitely something I will watch. Maybe they should check their stock and see if other plants of this cv are showing similar symptoms. The plant is robust, though, and I will plant it out and see what it does in the hope that maybe it is just a reaction to shipping stress or some other condition that will go away when it is in the ground. The ornamental sedges and grasses are nice starts, actually the Arundo donax "Peppermint" is ready to bust out of its pot. And I don't think I could find butterfly bush starts for cheaper, they are nicely branched, one with flower buds, not huge but very well grown and ready to go. I'll definitely order from them again.
On June 27th, 2010, congminglaoshi added the following:
Got a couple of more orders of their plants on sale this, great plants as always. Plus I needed the last order to be sent a little earlier than they planned to ship it due to travel plans--emailed Dina back and no problem, got confirmation that the order was put in the mail that day and it was later received in great condition. I got their special 18 plants for 19.99, their choice, and got two each of 9 varieties, all in just as good shape as their usual stuff. Whatever I wasn't especially fond of became gifts for a new to gardening friend to try their skills on, and the rest will add more color to my gardens. It was an incredible deal. Super company, great prices, can't go wrong.
Placed my first order last month and was very pleased with the grasses and flowering plants---they are growing well and filling in nicely. I emailed them with a question and received a response very promptly. Just placed another large order since their communication and speedy service was so impressive. I chose them because of their ratings here on GW and because they are also in Florida. Thanks, will order again.
On Jun 25, 2010, flowerchik1 Guyton, GA (Zone 8b) wrote:
Posted on May 7, 2010, updated June 25, 2010
Posted on April 28, 2010, updated May 7, 2010
Very fast shipping! Best packing I have experienced so far! Plant size generous for the price paid. I will shop with this company again.
On May 7th, 2010, clyoung1 added the following:
Another great experience with Santa Rosa! The shipping was fast and the plants were big! The same size Sundown Echinacea at a local nursery is $16....Santa Rosa was $4.
Thanks!!On June 25th, 2010, clyoung1 added the following:
Great plants + great price= great experience. You just can't beat Santa Rosa's shipping methods either. The best mail order company I have purchased from so far!
I received my two shipments from them today and I was thrilled! The packaging of the plants was meticulous and they were by far the healthiest I have ever received by mail. The plants in the 4" pots were very large and everything was green and supple, indicative of a quick ship and healthy selection of stock.
Santa Rosa should be the gold standard for which everyone compares their mail order experience - I received 17 plants and not one was the least bit inferior, which is more than I can say for my last experience. Well done!
On Jun 24, 2010, GardenPuff Lexington, KY (Zone 6a) wrote:
My first order with Santa Rosa Gardens was in the Fall of 2009; it was a decent sized-order containing a few plants of many different varieties. Price=good. Website=fantastic. Selection=great. Received my carefully packaged little perrenials in very good order. No mistakes with my shipment. In that first order, I had gotten three McKana Giant columbines from Santa Rosa Gardens during Fall 2009. I followed instructions and planted them in the same perrenial bed with consistent soil, water content/condition, and sun exposure... (Experience of the first order encouraged me to order more from them; all subsequent ordering has gone well, too.) But, I later developed a concern re: one of the plants in my first order... So, flash-forward to Spring 2010. McKana Plant 1: Spring growth came up very well, plant was fantastic. Moving into June, continuous flowering. Plant 2: Spring growth came up well, plant seemed a bit behind Plant 1--but otherwise okay and bloomed decently. Plant 3: Spring growth was limited, flowered some, but then by June it was dead. I just sent an e-mail to them -- holy cow, what personable service! They were FANTASTIC; she seemed to care about my insight and offered to replace my columbine. Turned out they're sold out of them right now, so she asked if I'd like a substitute of my choosing. I just looked on my account and she hooked me up for *two* replacements. Know what that means? She REALLY did listen to the me describe the okay, yet moderate performance so far of Plant 2 and CARED. The extra plant was by no means necessary, but was a great example of customer service thinking outside the box. They have gone beyond my expectations with such great (and quick) service that was topped off with great communication skills. FYI: Out of approximately 18 total perrenials I've ordered, the rest have been outstanding performers that have gotten numerous compliments from neighbors. I would HIGHLY recommend Santa Rosa Gardens for both product AND service!
On Jun 12, 2010, ccamp1111 Douglasville, GA wrote:
The best experience I've ever had with a mail order plant company. The plants were in excellent health and packaged very carefully. They contacted me several times to inform me of delivery, etc. I will absolutely continue to order from them. It is really the first time I've ever felt completely safe in ordering plants through the mail.
I ordered from them for the first time and just had to write and say what absolutely lovely plants I received. I was shocked at the size and how healthy the plants are. I thought by the price I would recieve a little beat up or not top notch plants, so imagine my surprise when I received the best plants I have ever received from any mail order or regular nursery. And I have a 10acre garden so I order lots of flowers, plants and shrubs. They definitely have a new and loyal customer. Also I received my order in record time, and they were packed in ways that protected them totally. I could not have asked for better plants or service, allowed me to pick when to receive and they arrived right on time with all plants received