On Jun 24, 2010, GardenPuff Lexington, KY (Zone 6a) wrote:
My first order with Santa Rosa Gardens was in the Fall of 2009; it was a decent sized-order containing a few plants of many different varieties. Price=good. Website=fantastic. Selection=great. Received my carefully packaged little perrenials in very good order. No mistakes with my shipment. In that first order, I had gotten three McKana Giant columbines from Santa Rosa Gardens during Fall 2009. I followed instructions and planted them in the same perrenial bed with consistent soil, water content/condition, and sun exposure... (Experience of the first order encouraged me to order more from them; all subsequent ordering has gone well, too.) But, I later developed a concern re: one of the plants in my first order... So, flash-forward to Spring 2010. McKana Plant 1: Spring growth came up very well, plant was fantastic. Moving into June, continuous flowering. Plant 2: Spring growth came up well, plant seemed a bit behind Plant 1--but otherwise okay and bloomed decently. Plant 3: Spring growth was limited, flowered some, but then by June it was dead. I just sent an e-mail to them -- holy cow, what personable service! They were FANTASTIC; she seemed to care about my insight and offered to replace my columbine. Turned out they're sold out of them right now, so she asked if I'd like a substitute of my choosing. I just looked on my account and she hooked me up for *two* replacements. Know what that means? She REALLY did listen to the me describe the okay, yet moderate performance so far of Plant 2 and CARED. The extra plant was by no means necessary, but was a great example of customer service thinking outside the box. They have gone beyond my expectations with such great (and quick) service that was topped off with great communication skills. FYI: Out of approximately 18 total perrenials I've ordered, the rest have been outstanding performers that have gotten numerous compliments from neighbors. I would HIGHLY recommend Santa Rosa Gardens for both product AND service!
On Jun 12, 2010, ccamp1111 Douglasville, GA wrote:
The best experience I've ever had with a mail order plant company. The plants were in excellent health and packaged very carefully. They contacted me several times to inform me of delivery, etc. I will absolutely continue to order from them. It is really the first time I've ever felt completely safe in ordering plants through the mail.
I ordered from them for the first time and just had to write and say what absolutely lovely plants I received. I was shocked at the size and how healthy the plants are. I thought by the price I would recieve a little beat up or not top notch plants, so imagine my surprise when I received the best plants I have ever received from any mail order or regular nursery. And I have a 10acre garden so I order lots of flowers, plants and shrubs. They definitely have a new and loyal customer. Also I received my order in record time, and they were packed in ways that protected them totally. I could not have asked for better plants or service, allowed me to pick when to receive and they arrived right on time with all plants received
On Jun 11, 2010, CherokeeGreg Fresno, CA (Zone 9a) wrote:
Great ! I ordered to Bordelon banana plants from there online sale. Wow the price was 3.99 each cheap shipping great packing and fast. They also give you all kinds of information on how to plant and care for the plants.When I got the plants I could not beleve the size wow ! Im still amazed. I told someone on http://www.bananas.org about them that was looking for some he ordered the rest of them they had in sock. Plus they also sent me a 5.00 of coupon on my next order.
Fantastic company I give them a 10++++++++++++
I recently placed an order during their June clearance. This was my first experience with this company. I have ordered from 3 or 4 other mail order nurseries. I can NOT believe how beautiful these plants were upon arrival. Packaged well and obviously very healthy before shipping. When I logged on here to post a comment, I was shocked to see that they are located in Florida. I had to go to my garbage and insure I had the same company. Return address says Florida. Based on the plants' condition, I seriously thought SRG was located in California. Shipping from Florida, during hot weather, and the plants look PERFECT!! They look like they shipped from Denver - 20 minutes from me. Simply amazing!! I am a picky picky consumer and find this transaction more then perfect.
I ordered ornamental grasses twice from Santa Rosa Gardens. They arrived quickly. They were packaged really nice. No soil moved from the plants pots. The soil was not dried out. The plants came in excellent condition. The grasses were really nice size and fantastic looking. I went to nurseries and did not find as nice of a plant. The condition of the grasses was better than what I seen in local stores. I planted them and they are doing very nicely. I was really surprised of the quality for the price. Very reasonable for the great product you get. I would recommend Santa Rosa to anyone. My mom has order different plants from others and none of them can compare. I will order again and not think twice.
I live a very long way from FL, but the best ordering experiences I've had on plants have been from SRG. The site is very easy to use, the plants arrive quickly, they are large & healthy, and the packing is 2nd to none. I've learned this year to not even bother ordering from any other co. except Gilbert H Wild.
I frequently use mail order plants for those I can't buy locally. I had a glitch in my order - not by Santa Rosa Gardens error but due to my own mistake. They provided excellent customer service and made things right for me. Excellent customer service and plants. All my grasses are in - green side up....will definately use them again!
On May 19, 2010, WeeklyWeeder Polson, MT (Zone 5b) wrote:
This company really delivers - great customer communications, nice website, incredibly careful packing and fast shipping of some very nice perennials.
I also appreciate the planting instructions booklet that came with the order. I will be back!
Thanks so much for a positive experience.
Colleen in Polson, MT
On May 15, 2010, llhowland44 Fairport, NY (Zone 6a) wrote:
I love Santa Rosa Gardens! I've ordered from them several times and have been very pleased with their service and their plants. Some of the items on my last order were on back order and weren't scheduled to be shipped until later in June. I emailed the company and made a request to substitute the back ordered items with in stock items of the same price. They responded by email immediately and shipped the replacements the next business day. A few days later the plants arrived in excellent condition. You can't do any better than that!
I am a landscape architect/designer based in Maine and have placed several orders for ornamental grasses from Santa Rosa Gardens. They are all of great sze, superb quality and packed well with a mesh netting to hold the soil in place. They are further supported and protected with brown paper bags.
My last order was for Gold Breeze Miscanthus and they were well past my expectations, especially for the four inch size- they were not much smaller than some nursery one gallon pots.
Also, the shipping is prompt and the customer service that Dina provides is excellent as she shows great patience with customers like myself, who ask a lot of questions. I will be purchasing from Santa Rosa on a regular basis.
I'm so delighted to have found these folks. I ordered some Snowflurry Verbena from them (previously difficult to find), and in the course of perusing their online catalog, found other things of interest. Their prices are very reasonable (with some good sales). The plant descriptions come with photos and good descriptions. And most importantly, the plants themselves arrived very quickly and in great shape (the verbena had pretty white blooms). I'll be ordering from them frequently for my wildlife habitat garden.
On May 7, 2010, EmmaGrace Jacksonville, TX (Zone 8a) wrote:
Extremely pleased with my first experience ordering from Santa Rosa Gardens.
VERY PROFESSIONAL SERVICE!
Order was shipped the week I requested and their PACKAGING SURPASSES ANY OTHER COMPANY I HAVE EVER ORDERED FROM.
Plants arrived with no problems.
Additionally, EVERY SINGLE PLANT WAS HEALTHY and GOOD SIZED PLANTS.
Posted on April 24, 2010, updated May 7, 2010
Posted on June 16, 2007, updated April 24, 2010
I ordered 3 Duranta Erecta 'Cuban Gold' from them in February 2007. Since those plants are not winter hardy here I was hoping that they would be delivered when I asked for them and not earlier. They were delivered exactly on time. All 3 were mature nicely grown plants, not plugs stuck in a larger pot. The foliage was enclosed in nets and not so much as a leaf was out of place . I've never had plants arrive in such absolutely impeccable condition. I will order from them again.
On April 24th, 2010, LucasCatChow changed the rating from positive to neutral and added the following:
I've been ordering from them every year for about 3 or 4 years. I always order Duranta Erecta Cuban Gold as it's not available here. This year I was surprised to see that instead of their usual nice 4 inch pots containing fully rooted plants I received plugs stuck into empty peat pots. Thank goodness I was home when they arrived and was able to immediately plant them on into a potting mixture as plugs pulled from their containers with roots exposed wouldn't have lasted very long. I had ordered 3 plants and they sent me 6 plugs, so I placed two plugs per my own 4 inch pots so didn't feel cheated exactly by the quantity they sent. I also received a Scaevola that looked a little rougher then usual, but I trimmed it back and repotted it and it seems to be doing fine as of a few days later. I don't know what happened this year. Perhaps the unusually cold winter weather affected their crop. A note about why non-containerized plugs were being sent would have been nice at the very least. I'm hoping this was just an off year for them.On May 7th, 2010, LucasCatChow changed the rating from neutral to positive and added the following:
All companies should have this type of customer service. Apparently they are attentive to anything other then a positive rating on Dave's, as shortly after my neutral rating they e-mailed me offering to help me in any way they could. I re-stated my complaint about receiving plugs but telling them that in the end I was pretty sure things would work out. Just acknowledging my disappointment this year was nice of them, but they went even further by shipping me 3 fully rooted 4 inch pots of Duranta Erecta Cuban Gold. I never asked for them and was pleasantly surprised when they arrived. You gotta love this company. Buy with confidence. I certainly will again.
On May 4, 2010, caffeine charlton ny United States wrote:
I look forward to each order experience with Santa Rosa Gardens. Their selection and plant material is top notch ! Plants arrive extremely healthy and well packed - have never had any disappointment of any kind. Their customer service matches the quality of their plants - any question or problem I've ever had has been resolved by them, pronto ! and with a smile. I can highly recommend this vendor ! AAA+++
On Apr 30, 2010, DianaT Mullins, SC (Zone 8a) wrote:
Thiis is my third time orderingfrom Santa Rosa Gardens and each time I have been so pleased with my plants! Nice healthy plants and grasses and their packaging is unsurpassed in my experience. Love the little net "stockings" they use to protect the foliage, and they overwrap with layers of paper as well. Emaills are promptly answered and that goes a long way in my book. So many companies these days are very slack about communication but not Santa Rosa. I would not hesitate to recommend them to my friends.
On Apr 29, 2010, peony01 Prattville, AL (Zone 8a) wrote:
Received my order of ornamental grasses yesterday - well packaged and shipped quickly. High quality plants with the best customer service reps I have met in a long time. Dina answered my e-mail question in five (5) minutes! I placed another order today.
I am a dedicated online shopper. I live in a rural location and I prefer to shop online for my planting and gardening needs. I have used and tried numerous well-known online gardening plant and supply sites with moderate to limited success. Some I will never use again. Even if my order was replaced, it was an inconvenience. I ordered from Santa Rosa Gardens the first time about a month ago. I have never seen such care regarding the shipping of my plants. Wow! Not only were the plants as if I just took them out of my own greenhouse, they were packed with such care using a protective netting that I have never seen used before. None of those disgusting peanuts that really don't protect plants. Usually mailorder plants have a "recovery" time, or the time it takes them to look well again. Not with Santa Rosa! Perfect right out of the box!
I placed my order on the internet and it was shipped the next day. My order arrived within 3 days and the plants were in wonderful condition - healthy and green and larger than I anticipated; I will definitely do business with them again.
I ordered some plants in the fall and all were delivered except one, which was back ordered. The plants looked good, were planted out and thrived. The following spring, just as they has said, the back ordered plant arrived on schedule and it was a surpisingly large plant.
They are very professional and follow up terrifically.
Posted on April 29, 2008, updated April 23, 2010
I was looking for ornamental grasses at a reasonable price for containers in my garden. The local selection was very limited. I discovered just what I was looking for on the Santa Rosa Gardens web site, and they were on sale!
My plants arrived today and they are beautiful!!! I was very impressed with their web site. The ability to choose my own ship date was an unexpected surprise. The packaging was great--each plant was in a pot which was placed into a net sleeve and then wrapped in paper. There was no damage at all to the plants, which were beautiful. I would have paid 3-5 times as much for plants of the size and quality I received from Santa Rosa if I had been able to find them and purchase them locally.
It is true that the grasses I purchased are not hardy in my zone 4 garden, but they will do well for me in containers and should overwinter without any trouble in my unheated garage. I look forward to doing more business with this company and will not hesitate to recommend them to firends.
On April 23rd, 2010, hammel68 added the following:
I purchased zone 4 ornamental grasses and some other perennials from Santa Rosa this year, and was again very impressed with everything about this company. The plants are great and their customer service is first rate. I wish all mail order companies handled their plants & shipping this way!!On Apr 23, 2010, Santa Rosa Gardens responded with:
On May 1, 2008 7:05 AM, Santa Rosa Gardens added:
Thanks for the feedback on our plants and packing methods. We continue to refine them so that the top-quality plants in our nursery are the same top-quality plants that arrive at your door."
I got my third or fourth order from Santa Rosa gardens today. EVERYTHING these guys ship me grows. What more needs to be said - but wait! I only ordered about 72 hours ago? I got prompt order acknowledgement and and then tracking info in two clear emails? The order was correct, the plants were well packaged and healthy and of good size with great root systems? Santa Rosa gardens for president!
I always receive BIG, BEAUTIFUL, HEALTHY plants with every order I place with your nursery. They are packed to perfection and are received within a couple of days. Customer service is AWESOME. Great quality all the way around!
On Apr 11, 2010, lindabrandon Oak Ridge, NC wrote:
I'll give these folks my highest praise; superlative packaging (I think they really love their plants), and it felt as if each one had been lovingly coddled before being sent my way.
Of COURSE these aren't the big, fat gallon plants you can buy locally, but the prices can't be beat, period (and plants DO have a way of growing, if you'll just give them a chance!). Question are answered immediately by a real human being. I can't say enough about Santa Rosa, and I recommend them to all my friends. (I'm the Master Gardener Volunteer Coordinator in Guilford County, NC, so I'm a plant junkie.)
I've ordered a few times from Santa Rosa Gardens and each time have received good quality plants, as promised, which arrive right when they say they will. I will gladly order from them again. Thumbs up!
I am a new customer of Santa Rosa Gardens. I have just received my first order. I have ordered plants by mail many times, but have never experienced the level of customer service I received with Santa Rosa Gardens. I was notified that one plant I ordered was unavailable and was able to substitute another of my choice that same day. My plants arrived in perfect condition, well packed and arrived only 2 days after notification of shipping.
A great thank you to the shipping dept. I'm already looking for something else to order.
On Apr 2, 2010, larso008 Durham, NC (Zone 7b) wrote:
This spring I had been searching for a certain ornamental grass and found it on sale at Santa Rosa Gardens for a fraction of the prices I found elsewhere. I took a chance and ordered the grass and about 8 other plants,too. I was totally delighted when the plants arrived 4 days later. The plants are robust and clearly ready to grow as soon as I get them in the ground. The prices were very economical. The very protective packaging was almost totally recyclable (no peanuts). I emailed a question about one of the plants and Dina found the answer and wrote right back. I could not have had a better mail-order experience and Santa Rosa Gardens is now on my very short list of approved mail-order nurseries.
On Jan 17, 2010, PVick Brooklyn, NY (Zone 7b) wrote:
I placed my first order with this company during their fall sale last year. The order came promptly, the packaging was great, and the plants were good-sized and healthy. I did get two plants that were not what I had ordered. I emailed customer service, was told they would send the replacement plants, and to keep the "wrong" plants.
The replacement order came with the same mistake; I emailed them again to let them know, but was really willing to just let it go - I now had 4 plants when I paid for 2, even if I didn't have what I had originally ordered. It was okay.
But Dina insisted on making it right, and make it right she did. She made sure I got the correct plants the third time around.
Service really can't get much better. I will definitely order from them again.
I have placed my order for this year and I am excitedly waiting the months for my order to come. I ordered from them last year and the plants were great. The juncus and pickerel plants for my pond survived the Ohio winter; in the pond!. The juncus even stayed green all winter. I'm hoping this years plants do as well - I'll let you know months later when I get my order.
I recently ordered from this company for the first time.The plants I received were beautiful, robust and much larger than expected. There were several communications back and forth because part of my order was out of stock and I must say it was more like dealing with "family," than the usual mailorder nursery. This is my "new favorite" source for plant material.
Have ordered from them this past spring(actually summertime) for the first order. I was completely amazed at the packing- using netting with paper.So little dirt was transferred to the paper that I could recycle about 95% of the paper. This is a first. Most all the plants are doing well. The few that did not make it was in part to our hot weather (unusual for us)and the pkg arrived several days before I returned from a vacation (they were aware of this). They replaced the ones they had in stock -with my blessings even though they were not always the same plant-. They did not have those in stock and would not for the fall shipment. I was pleased with how well they handled customer service and will for sure order from them again and again. Their plants are growing like crazy. Very happy customer.
On October 5th, 2009, Bubba33 added the following:
The first round of plants were in the ground on 6 July, during our very hotand no rain. Needless to say, these plants grew by leaps and bounds. The :Lamium I ordered has grown up to three feet, the Verbena is over 2 feet wide. Most of the other plants aare at least the size you would find in gallon pots. All I can say is that if this company has what I want, I will get it from them. They are the best!!!