On Jul 7, 2010, no_greenthumb_1 Los Altos, CA wrote:
Excellent customer service!! I accidentally ordered twice the number of plants that I needed. Santa Rosa Gardens immediately modified my order and refunded me the difference. I highly recommend this vendor!
In the spring of 2009 I ordered about 80 Karley Rose grasses from SRG, along with some Blue Knight butterfly bushes and some black-eyed Susans. The grasses and butterfly bushes were purchased to fill a large planter my husband had built to help hide a container building. They did well last summer but this year the grasses have at least doubled in size and put out large, beautiful pink plumes. They are quite simply--glorious. The Karley Rose has quickly become my favorite landscaping plant. I will be ordering more from SRG. They are wonderful to deal with and answer all emails quickly. I have complete faith in them and their quality plants. I will be ordering more grasses from them in the future. Anyone reading this should have no hesitation about ordering from these folks--they are simply the best I have ever ordered from.
On Jul 5, 2010, Santa Rosa Gardens responded with:
"On Jul 8, 2010 8:00 AM, Santa Rosa Gardens responded with:
Thanks for sending photos. The planting looks spectacular! Wait till the butterfly bushes fill in more!"
On Jul 5, 2010, dancingbear27 Elba, NY (Zone 6a) wrote:
This was my first order with this company but definitely will not be my last! I ordered 39 plants from their sale list. I wasn't expecting very much due to low prices. I was VERY pleasantly surprised. Plants were expertly boxed. Only a very tiny amount of soil escaped on their long journey from Florida to NY. My little girl and I were unwrapping just like getting gifts at Christmas! There was only one plant that looked a little worse for wear but I think it will perk up. Healthy plants with nice strong root systems. Might even have to hit that sale list again....
Posted on June 17, 2010, updated July 1, 2010
Hello there, I am a first year perennial grower. I normally only plant vegetables, but since my Mother's yard was in sever need of a remodeling I figured why not. I chose Santa Rosa Gardens because they had some of the best prices, a high customer review rating, and they offered all the odd and ends of grasses I can't find too easily here in our Local Nurseries.
The size of the plants was not a problem, the plants came generally from about 7"-13" tall and I will say that the 4" pots are above their smaller counterparts. I ordered two Astilbe’s in the 2" and they didn't make it. I asked if this was normal with company and they gave me some tips on how to help them revive, very good ones might I add, but the plants didn't make it. I also noticed two of grasses weren't making it either. I e-mailed them again and they shipped me out replacements for both of these plants. The replacements we're large beautiful and this time instead of just watering the Astilbe’s I placed them in a container full of water . It worked, they're doing very well now and look great in the garden.
As for the rest of my plants they are doing much better than what I would've ever hoped. Our front yard get's 8+ hours of direct sunlight, and the heat. With this environment many of our new plants tend to have a die off period before they get back on their feet and start growing. I expect this and usually it take our plants 2 weeks+ to start growing again. The grasses I received seriously began to grow back within their first week and by the 2 week most of the harm was done with. I ordered these plants back in May and looking out into my Mom's new garden their growth is quite noticeable. Many are even blooming!
It may sound a bit too good to be true, but I'm sure this is why they're ranked so high in customer service. Just be sure to be careful with their 2" inch pots since their soil is so much more dry than the 4”.
Sadie Sanabria-Albuquerque N.M
On July 1st, 2010, pinguinoo added the following:
I have since recieved two more orders from Santa Rosa and I have to say the customer service was phenomenal once more. UPS did a number on my plants and they offered to replace some of the plants they killed, but more importantly they were happy to change my next order to Fed Ex, not a hassle or anything. Sure enough I recieved my latest order today via Fed Ex and this time the plants are healthy large and moist. I've said it once but I'll say it again, they really do have great customer service and the plants themselves are wonderful.
On Jun 27, 2010, congminglaoshi Tuckahoe, NY wrote:
Posted on July 3, 2009, updated June 27, 2010
Just got my big box of 21 plants from their sale. It was like opening a X-mas gift. Plants were very good sized for the price, very well wrapped, and arrived in great shape. Two minor concerns, there were some whitefly larvae on the bottom of the lower leaves of a veronica, but I removed the lowest leaves, and I don't consider it a big deal. An Agastache rugosa "Tutti Frutti" has oddly mottled leaves (dark green/lighter green irregular patterns) which look like a virus, fairly subtle but definitely something I will watch. Maybe they should check their stock and see if other plants of this cv are showing similar symptoms. The plant is robust, though, and I will plant it out and see what it does in the hope that maybe it is just a reaction to shipping stress or some other condition that will go away when it is in the ground. The ornamental sedges and grasses are nice starts, actually the Arundo donax "Peppermint" is ready to bust out of its pot. And I don't think I could find butterfly bush starts for cheaper, they are nicely branched, one with flower buds, not huge but very well grown and ready to go. I'll definitely order from them again.
On June 27th, 2010, congminglaoshi added the following:
Got a couple of more orders of their plants on sale this, great plants as always. Plus I needed the last order to be sent a little earlier than they planned to ship it due to travel plans--emailed Dina back and no problem, got confirmation that the order was put in the mail that day and it was later received in great condition. I got their special 18 plants for 19.99, their choice, and got two each of 9 varieties, all in just as good shape as their usual stuff. Whatever I wasn't especially fond of became gifts for a new to gardening friend to try their skills on, and the rest will add more color to my gardens. It was an incredible deal. Super company, great prices, can't go wrong.
Placed my first order last month and was very pleased with the grasses and flowering plants---they are growing well and filling in nicely. I emailed them with a question and received a response very promptly. Just placed another large order since their communication and speedy service was so impressive. I chose them because of their ratings here on GW and because they are also in Florida. Thanks, will order again.
On Jun 25, 2010, flowerchik1 Guyton, GA (Zone 8b) wrote:
Posted on May 7, 2010, updated June 25, 2010
Posted on April 28, 2010, updated May 7, 2010
Very fast shipping! Best packing I have experienced so far! Plant size generous for the price paid. I will shop with this company again.
On May 7th, 2010, clyoung1 added the following:
Another great experience with Santa Rosa! The shipping was fast and the plants were big! The same size Sundown Echinacea at a local nursery is $16....Santa Rosa was $4.
Thanks!!On June 25th, 2010, clyoung1 added the following:
Great plants + great price= great experience. You just can't beat Santa Rosa's shipping methods either. The best mail order company I have purchased from so far!
I received my two shipments from them today and I was thrilled! The packaging of the plants was meticulous and they were by far the healthiest I have ever received by mail. The plants in the 4" pots were very large and everything was green and supple, indicative of a quick ship and healthy selection of stock.
Santa Rosa should be the gold standard for which everyone compares their mail order experience - I received 17 plants and not one was the least bit inferior, which is more than I can say for my last experience. Well done!
On Jun 24, 2010, GardenPuff Lexington, KY (Zone 6a) wrote:
My first order with Santa Rosa Gardens was in the Fall of 2009; it was a decent sized-order containing a few plants of many different varieties. Price=good. Website=fantastic. Selection=great. Received my carefully packaged little perrenials in very good order. No mistakes with my shipment. In that first order, I had gotten three McKana Giant columbines from Santa Rosa Gardens during Fall 2009. I followed instructions and planted them in the same perrenial bed with consistent soil, water content/condition, and sun exposure... (Experience of the first order encouraged me to order more from them; all subsequent ordering has gone well, too.) But, I later developed a concern re: one of the plants in my first order... So, flash-forward to Spring 2010. McKana Plant 1: Spring growth came up very well, plant was fantastic. Moving into June, continuous flowering. Plant 2: Spring growth came up well, plant seemed a bit behind Plant 1--but otherwise okay and bloomed decently. Plant 3: Spring growth was limited, flowered some, but then by June it was dead. I just sent an e-mail to them -- holy cow, what personable service! They were FANTASTIC; she seemed to care about my insight and offered to replace my columbine. Turned out they're sold out of them right now, so she asked if I'd like a substitute of my choosing. I just looked on my account and she hooked me up for *two* replacements. Know what that means? She REALLY did listen to the me describe the okay, yet moderate performance so far of Plant 2 and CARED. The extra plant was by no means necessary, but was a great example of customer service thinking outside the box. They have gone beyond my expectations with such great (and quick) service that was topped off with great communication skills. FYI: Out of approximately 18 total perrenials I've ordered, the rest have been outstanding performers that have gotten numerous compliments from neighbors. I would HIGHLY recommend Santa Rosa Gardens for both product AND service!
On Jun 12, 2010, ccamp1111 Douglasville, GA wrote:
The best experience I've ever had with a mail order plant company. The plants were in excellent health and packaged very carefully. They contacted me several times to inform me of delivery, etc. I will absolutely continue to order from them. It is really the first time I've ever felt completely safe in ordering plants through the mail.
I ordered from them for the first time and just had to write and say what absolutely lovely plants I received. I was shocked at the size and how healthy the plants are. I thought by the price I would recieve a little beat up or not top notch plants, so imagine my surprise when I received the best plants I have ever received from any mail order or regular nursery. And I have a 10acre garden so I order lots of flowers, plants and shrubs. They definitely have a new and loyal customer. Also I received my order in record time, and they were packed in ways that protected them totally. I could not have asked for better plants or service, allowed me to pick when to receive and they arrived right on time with all plants received
On Jun 11, 2010, CherokeeGreg Fresno, CA (Zone 9a) wrote:
Great ! I ordered to Bordelon banana plants from there online sale. Wow the price was 3.99 each cheap shipping great packing and fast. They also give you all kinds of information on how to plant and care for the plants.When I got the plants I could not beleve the size wow ! Im still amazed. I told someone on http://www.bananas.org about them that was looking for some he ordered the rest of them they had in sock. Plus they also sent me a 5.00 of coupon on my next order.
Fantastic company I give them a 10++++++++++++
I recently placed an order during their June clearance. This was my first experience with this company. I have ordered from 3 or 4 other mail order nurseries. I can NOT believe how beautiful these plants were upon arrival. Packaged well and obviously very healthy before shipping. When I logged on here to post a comment, I was shocked to see that they are located in Florida. I had to go to my garbage and insure I had the same company. Return address says Florida. Based on the plants' condition, I seriously thought SRG was located in California. Shipping from Florida, during hot weather, and the plants look PERFECT!! They look like they shipped from Denver - 20 minutes from me. Simply amazing!! I am a picky picky consumer and find this transaction more then perfect.
I ordered ornamental grasses twice from Santa Rosa Gardens. They arrived quickly. They were packaged really nice. No soil moved from the plants pots. The soil was not dried out. The plants came in excellent condition. The grasses were really nice size and fantastic looking. I went to nurseries and did not find as nice of a plant. The condition of the grasses was better than what I seen in local stores. I planted them and they are doing very nicely. I was really surprised of the quality for the price. Very reasonable for the great product you get. I would recommend Santa Rosa to anyone. My mom has order different plants from others and none of them can compare. I will order again and not think twice.
I live a very long way from FL, but the best ordering experiences I've had on plants have been from SRG. The site is very easy to use, the plants arrive quickly, they are large & healthy, and the packing is 2nd to none. I've learned this year to not even bother ordering from any other co. except Gilbert H Wild.
I frequently use mail order plants for those I can't buy locally. I had a glitch in my order - not by Santa Rosa Gardens error but due to my own mistake. They provided excellent customer service and made things right for me. Excellent customer service and plants. All my grasses are in - green side up....will definately use them again!
On May 19, 2010, WeeklyWeeder Polson, MT (Zone 5b) wrote:
This company really delivers - great customer communications, nice website, incredibly careful packing and fast shipping of some very nice perennials.
I also appreciate the planting instructions booklet that came with the order. I will be back!
Thanks so much for a positive experience.
Colleen in Polson, MT
On May 15, 2010, llhowland44 Fairport, NY (Zone 6a) wrote:
I love Santa Rosa Gardens! I've ordered from them several times and have been very pleased with their service and their plants. Some of the items on my last order were on back order and weren't scheduled to be shipped until later in June. I emailed the company and made a request to substitute the back ordered items with in stock items of the same price. They responded by email immediately and shipped the replacements the next business day. A few days later the plants arrived in excellent condition. You can't do any better than that!
I am a landscape architect/designer based in Maine and have placed several orders for ornamental grasses from Santa Rosa Gardens. They are all of great sze, superb quality and packed well with a mesh netting to hold the soil in place. They are further supported and protected with brown paper bags.
My last order was for Gold Breeze Miscanthus and they were well past my expectations, especially for the four inch size- they were not much smaller than some nursery one gallon pots.
Also, the shipping is prompt and the customer service that Dina provides is excellent as she shows great patience with customers like myself, who ask a lot of questions. I will be purchasing from Santa Rosa on a regular basis.
I'm so delighted to have found these folks. I ordered some Snowflurry Verbena from them (previously difficult to find), and in the course of perusing their online catalog, found other things of interest. Their prices are very reasonable (with some good sales). The plant descriptions come with photos and good descriptions. And most importantly, the plants themselves arrived very quickly and in great shape (the verbena had pretty white blooms). I'll be ordering from them frequently for my wildlife habitat garden.
On May 7, 2010, EmmaGrace Jacksonville, TX (Zone 8a) wrote:
Extremely pleased with my first experience ordering from Santa Rosa Gardens.
VERY PROFESSIONAL SERVICE!
Order was shipped the week I requested and their PACKAGING SURPASSES ANY OTHER COMPANY I HAVE EVER ORDERED FROM.
Plants arrived with no problems.
Additionally, EVERY SINGLE PLANT WAS HEALTHY and GOOD SIZED PLANTS.
Posted on April 24, 2010, updated May 7, 2010
Posted on June 16, 2007, updated April 24, 2010
I ordered 3 Duranta Erecta 'Cuban Gold' from them in February 2007. Since those plants are not winter hardy here I was hoping that they would be delivered when I asked for them and not earlier. They were delivered exactly on time. All 3 were mature nicely grown plants, not plugs stuck in a larger pot. The foliage was enclosed in nets and not so much as a leaf was out of place . I've never had plants arrive in such absolutely impeccable condition. I will order from them again.
On April 24th, 2010, LucasCatChow changed the rating from positive to neutral and added the following:
I've been ordering from them every year for about 3 or 4 years. I always order Duranta Erecta Cuban Gold as it's not available here. This year I was surprised to see that instead of their usual nice 4 inch pots containing fully rooted plants I received plugs stuck into empty peat pots. Thank goodness I was home when they arrived and was able to immediately plant them on into a potting mixture as plugs pulled from their containers with roots exposed wouldn't have lasted very long. I had ordered 3 plants and they sent me 6 plugs, so I placed two plugs per my own 4 inch pots so didn't feel cheated exactly by the quantity they sent. I also received a Scaevola that looked a little rougher then usual, but I trimmed it back and repotted it and it seems to be doing fine as of a few days later. I don't know what happened this year. Perhaps the unusually cold winter weather affected their crop. A note about why non-containerized plugs were being sent would have been nice at the very least. I'm hoping this was just an off year for them.On May 7th, 2010, LucasCatChow changed the rating from neutral to positive and added the following:
All companies should have this type of customer service. Apparently they are attentive to anything other then a positive rating on Dave's, as shortly after my neutral rating they e-mailed me offering to help me in any way they could. I re-stated my complaint about receiving plugs but telling them that in the end I was pretty sure things would work out. Just acknowledging my disappointment this year was nice of them, but they went even further by shipping me 3 fully rooted 4 inch pots of Duranta Erecta Cuban Gold. I never asked for them and was pleasantly surprised when they arrived. You gotta love this company. Buy with confidence. I certainly will again.
On May 4, 2010, caffeine charlton ny United States wrote:
I look forward to each order experience with Santa Rosa Gardens. Their selection and plant material is top notch ! Plants arrive extremely healthy and well packed - have never had any disappointment of any kind. Their customer service matches the quality of their plants - any question or problem I've ever had has been resolved by them, pronto ! and with a smile. I can highly recommend this vendor ! AAA+++
On Apr 30, 2010, DianaT Mullins, SC (Zone 8a) wrote:
Thiis is my third time orderingfrom Santa Rosa Gardens and each time I have been so pleased with my plants! Nice healthy plants and grasses and their packaging is unsurpassed in my experience. Love the little net "stockings" they use to protect the foliage, and they overwrap with layers of paper as well. Emaills are promptly answered and that goes a long way in my book. So many companies these days are very slack about communication but not Santa Rosa. I would not hesitate to recommend them to my friends.
On Apr 29, 2010, peony01 Prattville, AL (Zone 8a) wrote:
Received my order of ornamental grasses yesterday - well packaged and shipped quickly. High quality plants with the best customer service reps I have met in a long time. Dina answered my e-mail question in five (5) minutes! I placed another order today.
I am a dedicated online shopper. I live in a rural location and I prefer to shop online for my planting and gardening needs. I have used and tried numerous well-known online gardening plant and supply sites with moderate to limited success. Some I will never use again. Even if my order was replaced, it was an inconvenience. I ordered from Santa Rosa Gardens the first time about a month ago. I have never seen such care regarding the shipping of my plants. Wow! Not only were the plants as if I just took them out of my own greenhouse, they were packed with such care using a protective netting that I have never seen used before. None of those disgusting peanuts that really don't protect plants. Usually mailorder plants have a "recovery" time, or the time it takes them to look well again. Not with Santa Rosa! Perfect right out of the box!
I placed my order on the internet and it was shipped the next day. My order arrived within 3 days and the plants were in wonderful condition - healthy and green and larger than I anticipated; I will definitely do business with them again.
I ordered some plants in the fall and all were delivered except one, which was back ordered. The plants looked good, were planted out and thrived. The following spring, just as they has said, the back ordered plant arrived on schedule and it was a surpisingly large plant.
They are very professional and follow up terrifically.
Posted on April 29, 2008, updated April 23, 2010
I was looking for ornamental grasses at a reasonable price for containers in my garden. The local selection was very limited. I discovered just what I was looking for on the Santa Rosa Gardens web site, and they were on sale!
My plants arrived today and they are beautiful!!! I was very impressed with their web site. The ability to choose my own ship date was an unexpected surprise. The packaging was great--each plant was in a pot which was placed into a net sleeve and then wrapped in paper. There was no damage at all to the plants, which were beautiful. I would have paid 3-5 times as much for plants of the size and quality I received from Santa Rosa if I had been able to find them and purchase them locally.
It is true that the grasses I purchased are not hardy in my zone 4 garden, but they will do well for me in containers and should overwinter without any trouble in my unheated garage. I look forward to doing more business with this company and will not hesitate to recommend them to firends.
On April 23rd, 2010, hammel68 added the following:
I purchased zone 4 ornamental grasses and some other perennials from Santa Rosa this year, and was again very impressed with everything about this company. The plants are great and their customer service is first rate. I wish all mail order companies handled their plants & shipping this way!!On Apr 23, 2010, Santa Rosa Gardens responded with:
On May 1, 2008 7:05 AM, Santa Rosa Gardens added:
Thanks for the feedback on our plants and packing methods. We continue to refine them so that the top-quality plants in our nursery are the same top-quality plants that arrive at your door."
I got my third or fourth order from Santa Rosa gardens today. EVERYTHING these guys ship me grows. What more needs to be said - but wait! I only ordered about 72 hours ago? I got prompt order acknowledgement and and then tracking info in two clear emails? The order was correct, the plants were well packaged and healthy and of good size with great root systems? Santa Rosa gardens for president!
I always receive BIG, BEAUTIFUL, HEALTHY plants with every order I place with your nursery. They are packed to perfection and are received within a couple of days. Customer service is AWESOME. Great quality all the way around!
On Apr 11, 2010, lindabrandon Oak Ridge, NC wrote:
I'll give these folks my highest praise; superlative packaging (I think they really love their plants), and it felt as if each one had been lovingly coddled before being sent my way.
Of COURSE these aren't the big, fat gallon plants you can buy locally, but the prices can't be beat, period (and plants DO have a way of growing, if you'll just give them a chance!). Question are answered immediately by a real human being. I can't say enough about Santa Rosa, and I recommend them to all my friends. (I'm the Master Gardener Volunteer Coordinator in Guilford County, NC, so I'm a plant junkie.)