Comments regarding Santa Rosa GardensClick here to return to Santa Rosa Gardens's listing.
|On Aug 16, 2010, guest01 Newport, RI wrote:
I had said I would provide follow-up on the blossom color later when the plants came into bloom. I am writing to let you know that now that summer has advanced and my plants have grown, that all of the Campanula Carpatica which I was in dispute about with your company have turned out to be the CORRECT BLUE plants. I originally ordered 4 and when I complained that you sent WHITE instead of BLUE, your company kindly sent a replacement order of another 4.
On Aug 16, 2010, Santa Rosa Gardens responded with:
"On Aug 16, 2010 4:48 PM, Santa Rosa Gardens responded with:
Thanks so much for your post! No need to feel bad about the replacements. Our goal is that our customers would be pleased with the plants we provide and experience success with them. Glad it worked out that way. Happy gardening and enjoy those Campanulas!"
|On Aug 11, 2010, lorimissjane64 Pamplin, VA wrote:
Plants received from Santa Rosa are always such a nice size and are shipped in a netting to keep them from getting torn up.....wonderful! Plants that don't survive for whatever reason are quickly replaced.
|On Aug 11, 2010, renee126 Garner, NC wrote:
I ordered plants because they were at a great price. After I placed the order, I was worried about shipping in the heat; since it is August and has been in the upper 90's. My plants arrived today and they look great. The packaging is very good. This is not my first order with Santa Rosa, and I have always been happy with the plants I have received.
|On Aug 7, 2010, reeve1 Plano, TX (Zone 8b) wrote:
Posted on September 14, 2009, updated August 7, 2010
On August 7th, 2010, reeve1 added the following:
A year later I still feel the same way. Dina is great and the deals are unbeatable. I have always received healthy plants. Occasionally, the Texas sun causes wilt for one or two plants in an order from anyone. SRG cheerfully replaces any, even for problems out of their control. Top notch company!
|On Aug 4, 2010, rbane Virginia,
United States wrote:
I have ordered many plants from them over the past few months - the plants always arrive healthy and thriving. The plants are packaged very well and are shipped very promptly.
|On Aug 2, 2010, Flimsy Murfreesboro, TN (Zone 6b) wrote:
The best...my order was shipped when stated. I did have two plants that had a rough time getting to me and they immediately sent me two replacements. Super customer service, which some companies forget the importance of customer service....not Santa Rosa Gardens...EXCELLENT in everything for my order. I'm placing another order soon.
|On Jul 28, 2010, ensharr Adel, IA wrote:
I love Santa Rosa Gardens, I order about twice a year from them. I have always had great success with all of my plants. (Better success than with some of my local nurseries). Each month I receive a gardening tip newsletter from then as well as different sales they have going on.
|On Jul 27, 2010, Beth3 Fountain Inn, SC wrote:
I ordered my first order from Santa Rosa in June and the delivery was very fast (much faster than other sites) and the plants were in excellent condition. I have planted them all and they have all done very well so far. The prices are excellent too, and the communication regarding when the plants will be shipped is nice. Very good company and excellent customer service (which seems to be hard to find these days). I am expecting my second order soon - thanks again!
|On Jul 21, 2010, debnj Mount Laurel, NJ wrote:
I placed a number of orders with Santa Rosa gardens this year. I could not be more pleased. Everything arrived beautifully packed and in excellent condition. One shipment had suffered in the heat, but I received replacements for damaged plants within a week.
|On Jul 19, 2010, growcrazy Port Saint Joe, FL wrote:
I started gardening three years ago and bought my first perennial grasses from Santa Rosa. They arrived beautifully packaged with precise instructions on handling them and in great condition. The first year, they outperformed identical plants I had purchased from a local nursery. Every year I have added more grasses as well as some tropicals, purchasing from them nearly exclusively. I lost about 30% of my purple fountain grass this past winter and sent them an email asking if they would regrow. They unexpectedly sent me 7 new plants, because they replace any plants that do not survive their first year. I was so impressed by this, since they certainly had nothing to do with the cold winter. They always answer my emails promptly and go the extra mile in customer service.
|On Jul 14, 2010, JAFMArtin Ann Arbor, MI wrote:
Bargain box of plants - TOTAL SCORE! You won't be disappointed with SRG!
|On Jul 8, 2010, bishogs Auburn, AL wrote:
I have ordered three times from SRG and am more than pleased with the health and size of the plants, the speed of the delivery, and the easy and prompt on-line service. I will order over and over from them.
|On Jul 7, 2010, no_greenthumb_1 Los Altos, CA wrote:
Excellent customer service!! I accidentally ordered twice the number of plants that I needed. Santa Rosa Gardens immediately modified my order and refunded me the difference. I highly recommend this vendor!
|On Jul 5, 2010, wvplantlady Paw Paw, WV wrote:
In the spring of 2009 I ordered about 80 Karley Rose grasses from SRG, along with some Blue Knight butterfly bushes and some black-eyed Susans. The grasses and butterfly bushes were purchased to fill a large planter my husband had built to help hide a container building. They did well last summer but this year the grasses have at least doubled in size and put out large, beautiful pink plumes. They are quite simply--glorious. The Karley Rose has quickly become my favorite landscaping plant. I will be ordering more from SRG. They are wonderful to deal with and answer all emails quickly. I have complete faith in them and their quality plants. I will be ordering more grasses from them in the future. Anyone reading this should have no hesitation about ordering from these folks--they are simply the best I have ever ordered from.
On Jul 5, 2010, Santa Rosa Gardens responded with:
"On Jul 8, 2010 8:00 AM, Santa Rosa Gardens responded with:
Thanks for sending photos. The planting looks spectacular! Wait till the butterfly bushes fill in more!"
|On Jul 5, 2010, dancingbear27 Elba, NY (Zone 6a) wrote:
This was my first order with this company but definitely will not be my last! I ordered 39 plants from their sale list. I wasn't expecting very much due to low prices. I was VERY pleasantly surprised. Plants were expertly boxed. Only a very tiny amount of soil escaped on their long journey from Florida to NY. My little girl and I were unwrapping just like getting gifts at Christmas! There was only one plant that looked a little worse for wear but I think it will perk up. Healthy plants with nice strong root systems. Might even have to hit that sale list again....
|On Jul 1, 2010, pinguinoo Albuquerque, NM wrote:
Posted on June 17, 2010, updated July 1, 2010
On July 1st, 2010, pinguinoo added the following:
I have since recieved two more orders from Santa Rosa and I have to say the customer service was phenomenal once more. UPS did a number on my plants and they offered to replace some of the plants they killed, but more importantly they were happy to change my next order to Fed Ex, not a hassle or anything. Sure enough I recieved my latest order today via Fed Ex and this time the plants are healthy large and moist. I've said it once but I'll say it again, they really do have great customer service and the plants themselves are wonderful.
|On Jun 30, 2010, killdawabbit Christiana, TN (Zone 6b) wrote:
I received the plants I bought on sale today. They were excellent. I had never ordered from Santa Rosa. But I definitely will again!
|On Jun 27, 2010, congminglaoshi Tuckahoe, NY wrote:
Posted on July 3, 2009, updated June 27, 2010
On June 27th, 2010, congminglaoshi added the following:
Got a couple of more orders of their plants on sale this, great plants as always. Plus I needed the last order to be sent a little earlier than they planned to ship it due to travel plans--emailed Dina back and no problem, got confirmation that the order was put in the mail that day and it was later received in great condition. I got their special 18 plants for 19.99, their choice, and got two each of 9 varieties, all in just as good shape as their usual stuff. Whatever I wasn't especially fond of became gifts for a new to gardening friend to try their skills on, and the rest will add more color to my gardens. It was an incredible deal. Super company, great prices, can't go wrong.
|On Jun 25, 2010, chloe92us Englewood, FL wrote:
Placed my first order last month and was very pleased with the grasses and flowering plants---they are growing well and filling in nicely. I emailed them with a question and received a response very promptly. Just placed another large order since their communication and speedy service was so impressive. I chose them because of their ratings here on GW and because they are also in Florida. Thanks, will order again.
|On Jun 25, 2010, flowerchik1 Guyton, GA (Zone 8b) wrote:
Posted on May 7, 2010, updated June 25, 2010
On May 7th, 2010, clyoung1 added the following:
Another great experience with Santa Rosa! The shipping was fast and the plants were big! The same size Sundown Echinacea at a local nursery is $16....Santa Rosa was $4.
On June 25th, 2010, clyoung1 added the following:
Great plants + great price= great experience. You just can't beat Santa Rosa's shipping methods either. The best mail order company I have purchased from so far!
|On Jun 25, 2010, gennyga Decatur, GA wrote:
I received my two shipments from them today and I was thrilled! The packaging of the plants was meticulous and they were by far the healthiest I have ever received by mail. The plants in the 4" pots were very large and everything was green and supple, indicative of a quick ship and healthy selection of stock.
|On Jun 24, 2010, GardenPuff Lexington, KY (Zone 6a) wrote:
My first order with Santa Rosa Gardens was in the Fall of 2009; it was a decent sized-order containing a few plants of many different varieties. Price=good. Website=fantastic. Selection=great. Received my carefully packaged little perrenials in very good order. No mistakes with my shipment. In that first order, I had gotten three McKana Giant columbines from Santa Rosa Gardens during Fall 2009. I followed instructions and planted them in the same perrenial bed with consistent soil, water content/condition, and sun exposure... (Experience of the first order encouraged me to order more from them; all subsequent ordering has gone well, too.) But, I later developed a concern re: one of the plants in my first order... So, flash-forward to Spring 2010. McKana Plant 1: Spring growth came up very well, plant was fantastic. Moving into June, continuous flowering. Plant 2: Spring growth came up well, plant seemed a bit behind Plant 1--but otherwise okay and bloomed decently. Plant 3: Spring growth was limited, flowered some, but then by June it was dead. I just sent an e-mail to them -- holy cow, what personable service! They were FANTASTIC; she seemed to care about my insight and offered to replace my columbine. Turned out they're sold out of them right now, so she asked if I'd like a substitute of my choosing. I just looked on my account and she hooked me up for *two* replacements. Know what that means? She REALLY did listen to the me describe the okay, yet moderate performance so far of Plant 2 and CARED. The extra plant was by no means necessary, but was a great example of customer service thinking outside the box. They have gone beyond my expectations with such great (and quick) service that was topped off with great communication skills. FYI: Out of approximately 18 total perrenials I've ordered, the rest have been outstanding performers that have gotten numerous compliments from neighbors. I would HIGHLY recommend Santa Rosa Gardens for both product AND service!
|On Jun 24, 2010, lizzipa Emerald Hills, CA (Zone 9b) wrote:
Just received my third (or fourth) order from SRG. I've always been very pleased with their plant quality, price & shipping. They are the first place I will look for future purchases.
|On Jun 19, 2010, moneal Ridgecrest, CA wrote:
Excellent communication. Slight error in original shipment that was cheerfully and speedily rectified. Plants all good size and healthy. Look forward to working with Dina again.
|On Jun 12, 2010, ccamp1111 Douglasville, GA wrote:
The best experience I've ever had with a mail order plant company. The plants were in excellent health and packaged very carefully. They contacted me several times to inform me of delivery, etc. I will absolutely continue to order from them. It is really the first time I've ever felt completely safe in ordering plants through the mail.
|On Jun 11, 2010, tobby100000 Plymouth, IL wrote:
I ordered from them for the first time and just had to write and say what absolutely lovely plants I received. I was shocked at the size and how healthy the plants are. I thought by the price I would recieve a little beat up or not top notch plants, so imagine my surprise when I received the best plants I have ever received from any mail order or regular nursery. And I have a 10acre garden so I order lots of flowers, plants and shrubs. They definitely have a new and loyal customer. Also I received my order in record time, and they were packed in ways that protected them totally. I could not have asked for better plants or service, allowed me to pick when to receive and they arrived right on time with all plants received
|On Jun 11, 2010, Sfmo San Francisco, CA wrote:
Excellent communication, nice wrapping package and great plants size. The most satisfied order from internet so far. Highly recommend.
|On Jun 11, 2010, CherokeeGreg Fresno, CA (Zone 9a) wrote:
Great ! I ordered to Bordelon banana plants from there online sale. Wow the price was 3.99 each cheap shipping great packing and fast. They also give you all kinds of information on how to plant and care for the plants.When I got the plants I could not beleve the size wow ! Im still amazed. I told someone on http://www.bananas.org about them that was looking for some he ordered the rest of them they had in sock. Plus they also sent me a 5.00 of coupon on my next order.
|On Jun 9, 2010, CO_Gardener Broomfield, CO wrote:
I recently placed an order during their June clearance. This was my first experience with this company. I have ordered from 3 or 4 other mail order nurseries. I can NOT believe how beautiful these plants were upon arrival. Packaged well and obviously very healthy before shipping. When I logged on here to post a comment, I was shocked to see that they are located in Florida. I had to go to my garbage and insure I had the same company. Return address says Florida. Based on the plants' condition, I seriously thought SRG was located in California. Shipping from Florida, during hot weather, and the plants look PERFECT!! They look like they shipped from Denver - 20 minutes from me. Simply amazing!! I am a picky picky consumer and find this transaction more then perfect.
|On Jun 7, 2010, Kdouchette Lebanon, PA wrote:
I ordered ornamental grasses twice from Santa Rosa Gardens. They arrived quickly. They were packaged really nice. No soil moved from the plants pots. The soil was not dried out. The plants came in excellent condition. The grasses were really nice size and fantastic looking. I went to nurseries and did not find as nice of a plant. The condition of the grasses was better than what I seen in local stores. I planted them and they are doing very nicely. I was really surprised of the quality for the price. Very reasonable for the great product you get. I would recommend Santa Rosa to anyone. My mom has order different plants from others and none of them can compare. I will order again and not think twice.
|On Jun 4, 2010, gdreyer Dumas, TX wrote:
I live a very long way from FL, but the best ordering experiences I've had on plants have been from SRG. The site is very easy to use, the plants arrive quickly, they are large & healthy, and the packing is 2nd to none. I've learned this year to not even bother ordering from any other co. except Gilbert H Wild.
|On May 27, 2010, h2oski North Platte, NE wrote:
I frequently use mail order plants for those I can't buy locally. I had a glitch in my order - not by Santa Rosa Gardens error but due to my own mistake. They provided excellent customer service and made things right for me. Excellent customer service and plants. All my grasses are in - green side up....will definately use them again!
|On May 19, 2010, WeeklyWeeder Polson, MT (Zone 5b) wrote:
This company really delivers - great customer communications, nice website, incredibly careful packing and fast shipping of some very nice perennials.
|On May 15, 2010, llhowland44 Fairport, NY (Zone 6a) wrote:
I love Santa Rosa Gardens! I've ordered from them several times and have been very pleased with their service and their plants. Some of the items on my last order were on back order and weren't scheduled to be shipped until later in June. I emailed the company and made a request to substitute the back ordered items with in stock items of the same price. They responded by email immediately and shipped the replacements the next business day. A few days later the plants arrived in excellent condition. You can't do any better than that!
|On May 14, 2010, Sambennett Auburn, ME wrote:
I am a landscape architect/designer based in Maine and have placed several orders for ornamental grasses from Santa Rosa Gardens. They are all of great sze, superb quality and packed well with a mesh netting to hold the soil in place. They are further supported and protected with brown paper bags.
|On May 10, 2010, leejw47 Raleigh, NC wrote:
I'm so delighted to have found these folks. I ordered some Snowflurry Verbena from them (previously difficult to find), and in the course of perusing their online catalog, found other things of interest. Their prices are very reasonable (with some good sales). The plant descriptions come with photos and good descriptions. And most importantly, the plants themselves arrived very quickly and in great shape (the verbena had pretty white blooms). I'll be ordering from them frequently for my wildlife habitat garden.
|On May 10, 2010, cramerclc Shawnee Mission, KS (Zone 6a) wrote:
rec'd my order a couple of days ago..........beautiful, large plants and packed perfectly. My second yr to order from them -- will not be my last!!
|On May 9, 2010, wittjc Reisterstown, MD wrote:
My first order from this company, I am very satisifed and pleased, the plants are large and healthy and not any shipping damage. Also the prices were very good. I will be ordering from them again.
|On May 7, 2010, EmmaGrace Jacksonville, TX (Zone 8a) wrote:
Extremely pleased with my first experience ordering from Santa Rosa Gardens.