Comments regarding Santa Rosa GardensClick here to return to Santa Rosa Gardens's listing.
|On Sep 3, 2009, mtnqueen Ellijay, GA wrote:
Sept 2 WOW what an unbelievable sale !!!!! Received my plants in perfect condition--just as fresh and happy as can be. Their packaging is so clever and effective. But, most of all, their customer service cannot be beaten. Dina is incredible !!!!!
|On Jul 30, 2009, ueberwinden Florence, KY (Zone 6a) wrote:
Order 30535 was my first experience with Santa Rosa Gardens. I ordered a Carex Buchananii Leatherleaf, a Cordyline Bangkok, and a Acornus Gramineus Variegatus. I was pleased to see how well the shipment was packed, and each pot was in netting to keep the plant and soil intact. When I unwrapped each plant I was please with the size, and condition of each of them. There is nothing worse than having to chalk one up to experience and try to nurse a plant to health, or just wait until it is of size to plant out. I will be ordereing additional plants from Santa Rosa Nursery in the future. Thank you for a job well done.
|On Jul 6, 2009, laura10801 Fairfield County, CT (Zone 6b) wrote:
I ordered a lot of plants because of their clearance sale. I was very impressed with the pricing.
|On Jul 3, 2009, odeymail Ormond Beach, FL wrote:
I ordered about 20 plants from Santa Rosa Gardens and they arrived via UPS Wednesday. I am thrilled with the quality of their plants and the superb, caring manner in which they were carefully, individually wrapped!! Their emails confirming the order, telling when it will be shipped (with tracking information), were very timely and complete. They have instructions on the outside of the packing box about what to do when the plants arrive and also include a booklet of how to care for them. Wonderful experience!! This was my first plant purchase from them. Thanks for doing everything so right!!!
|On Jun 30, 2009, pamalicious Sacramento, CA wrote:
i've bought grasses from santa rosa a couple of times and ALWAYS look forward to shopping from them.great company
|On Jun 28, 2009, thuggett Orlando, FL wrote:
The plants arrived while I was away on business, and my family opened the boxes. They were so astonished at the packing that they emailed me cell-phone-photos of what they found. Perfectly packed and protected healthy plants. I'm grateful for the care they've received all along from nursery to packing.
|On Jun 27, 2009, carpincho70 Hot Springs National Park, AR wrote:
This is an awesome company. This was my second time ordering from them and though every plant in my order was on sale, they were all perfect!!!!! You wouldn't know they were from their clearance list!!!!! Trust them and buy from them without a doubt.
|On Jun 27, 2009, luvshergarden Weatherford, TX wrote:
Just received my first order from this nursery and I am extremely pleased. I placed my order on the 21st and received it on the 25th. Plants are in outstanding shape despite the 100+ temps! Plants were beautiful, very healthy (even though all were on'clearance'), they were packed very well and were a good size. Plants were very reasonably priced and they even sent me a $5 off coupon for my next order. I will definitely look at this company first for my next plant purchase!
|On Jun 25, 2009, deanCA Hercules, CA wrote:
I have been going through DG's top 30 mail order companies and placing preliminary orders to see how I like each company's products. Santa Rosa Gardens was one of the top ones, imho. The plants were a credible size and in good condition. The end of season prices for some of them were fantastic and, I should add, they didn't look like left-overs which some companies send you....
|On Jun 24, 2009, eddiehaskell Baton Rouge, LA wrote:
Just received my order and I'm THRILLED with not only the size of the plants, but the condition as well. They managed to fit over 15 large, healthy plants in one box. Healthy, beautiful, plants - not leggy or yellowed or crowded at all. Still amazed at the quick turnaround. Will DEFINITELY order again.
|On Jun 11, 2009, Hopi Stanardsville, VA wrote:
I have ordered from this company a few times and every plant is in great shape and very well packed!. I love the selection of grasses and will order in the future.
|On Jun 3, 2009, trailrunner55 Opelika, AL (Zone 8a) wrote:
The order arrived in 1 day with perfect packaging and every plant in great condition. This the 2nd time I have ordered from this company. The plants I got 2 yrs ago are all doing great. I fully expect these to do well also. I am definitely going to order again in the future.
|On Jun 3, 2009, Jolynda China, TX wrote:
We live in Southeast Texas and were finding it impossible to locate an ajuga ground cover for our front beds. We had some years ago, and it flourished for us. After exhausting all local nurseries and those within 100 miles, I began to search online, finding Santa Rosa Gardens. I made a phone call and reached Dina - and what a delight! She, very professionally and with a friendly attitude, discussed what I was looking for and offered what was available. Since my full order wasn't at her fingertips at the moment, she offered to contact her distributor and let me know what he had growing and soon available. (I have worked in the service industry and have a "pet peeve" about people failing to return phone calls, especially when they indicate they will. Dina was wonderful!) She called me back within 20 minutes with answers and then called again, offering more options after a conversation with her employer. She was quickly and efficiently able to not only fill my order, but save us some money in the process! Our order is shipped and we are eagerly awaiting receiving it, knowing that should any of the plants be dead or destroyed, we have a one-time replacement guarantee. I was quite impressed with Dina's job performance and should we be in need of any other items for our yard, my first contact will be Dina at Santa Rosa Gardens.
|On Jun 2, 2009, soldiersong North Plains, OR (Zone 8a) wrote:
I ordered from this company several times late last summer. Since my order was late season, I waited to comment until now, when the plants have had an opportunity to perform.
|On May 19, 2009, Blackbelt_Lizzy La Grange Park, IL wrote:
Very nice plants for the price (I love the $2.99 specials!!). The plants were purchased for new gardens at a local elementary school so our dollar went a long way to fill the gardens. I had a very large order (4 boxes of plants) and I was happy to see no peanuts. It was like Christmas in May unwrapping all the plants!!
|On May 19, 2009, Tex68 Long Branch, NJ (Zone 7a) wrote:
On 5/08/09 (Friday) I ordered some plants from SRG for the first time. I checked my order online on 5/11/09 (Monday) and it says it was already shipped. I was impressed! But I also noticed that they substituted 2 of my red verbenas for a white one, which would had been okay, but the problem with the white one is - it grows upright to 2 feet tall and I needed crawling verbenas as groundcovers for a slope. I called right away hoping my package was still there awaiting pick-up from FedEx and maybe they can make some changes. Dina answered my phone call and told me my order went out already and I explained to her my dissatisfaction with their substitute. With no hesitation she told me to either keep the substitutes or give them to a neighbor and she would either give me a refund or a credit to my account. I chose a credit and true to her words, within minutes I received an email confirming the credit to my account. That is customer service at it's finest.
On May 19, 2009, Santa Rosa Gardens responded with:
"On May 19, 2009 9:13 AM, Santa Rosa Gardens responded with:
Thank you so much for the comments. As always, if the Echinaceas (or any of your plants) do not perform well, please let us know. We offer a 100% satisfaction guarantee.
|On May 16, 2009, tbrinkley Erick, OK wrote:
I have ordered from three or four nurseries this year, and this by far has been the fastest shipping! The plants I received were healthy and well packed. They did not have a couple of the plants I ordered, but I felt like they tried to make up for that with other similar plants. I was pleased with my order and would order from them again!
|On May 10, 2009, Steve_S New Kensington, PA wrote:
I believe that Santa Rosa Gardens is a top-notch outfit, especially for unique/hard-to-find ornamental grasses. I ordered over 25 (estimate) grasses from them. They all arrived fast and healthy. They are also very affordable. Most of the plants are on the small side and will take a year or two to mature, but that is expected and you get what you pay for. I live in Zone 6 and was very ambitious trying to get a headstart on the growing season. The only thing for me, a novice, was that I wished I didn't order and plant so soon (early March) since about 7 miscanthus plants didn't survive the early spring cold. For Zone 6, I would recommend waiting until mid-may to plant. You may be able to find bigger plants at a local nursery, however if you have the time and patience to let them grow you can get a real deal at Santa Rosa.
On May 14th, 2009, Steve_S changed the rating from positive to neutral and added the following:
On May 16th, 2009, Steve_S added the following:
My apologies, my additional comments were not added last time. My comments above stand, but what I wanted to add is that in reference to bigger plants locally. My local Lowes store now offers Calamagrostis acutiflora Karl Foerster, Miscanthus sinensis Gracillimus, and several others for $9 per plant that are much, much larger, taller, and in large one gallon pots. These are meaty plants. They are planted and are showing growth after one week. I will use Santa Rosa for the unique hard-to-find varieties.
On May 22nd, 2009, Steve_S changed the rating from neutral to positive and added the following:
Unexpectedly, a package arrived at my doorstep. It was full of miscanthus sinesis Gracillimus plants! I am estatic and floored by the kindness and extreme customer service provided by Santa Rosa Gardens. As noted earlier, I lost some plants due to early planting. Despite this being my fault, Santa Rosa still backed up the products and replaced them. Again I am beyond floored and did not expect this in any way. I find it hard to imagine having better service that this: Great communication whether it's phone calls or emails, fast, professional delivery, healthy plants, passion for their trade, and strong commitment to satisfy the customer. I am beyond satisfied and humbled by the service. Thanks again and am beyond pleased.
On May 10, 2009, Santa Rosa Gardens responded with:
"On May 16, 2009 10:45 AM, Santa Rosa Gardens responded with:
On May 21, 2009 8:26 PM, Santa Rosa Gardens added:
|On May 6, 2009, connietn Brentwood, TN (Zone 7a) wrote:
I ordered from Santa Rosa last summer during their end-of-the-season sale, and it was such a good experience that I ordered again this spring :) The packing method they use is very impressive! All the plants arrived looking very healthy. Prices are extremely reasonable, especially for grasses that are difficult to find locally. Customer service is excellent!
|On May 1, 2009, Pinetucky Swainsboro, GA (Zone 8b) wrote:
I am very pleased with my order from Santa Rosa Gardens. The plants look great! My order was shipped the week expected. The packing was very good and communication was excellent. I'm sure I will be buying more here in the future.
On May 1, 2009, Santa Rosa Gardens responded with:
"On May 1, 2009 3:15 PM, Santa Rosa Gardens responded with:
Thank you for your comments and your continued business. It is much appreciated! Have a great spring season!"
|On Apr 28, 2009, cherokeeleprechaun Alvarado, TX (Zone 8b) wrote:
I am not sure how a company can advertise having plants available for sale and then not have them. I understand that weather and other factors can impair crops but when it does, such particular plants should not be listed as available.
On Apr 28, 2009, Santa Rosa Gardens responded with:
"On Apr 28, 2009 4:54 PM, Santa Rosa Gardens responded with:
Thank you for posting your comments. I'm sorry to hear that you had a disappointing experience with your order. We do understand the importance of filling orders completely and on time and are equally disappointed when a crop issue doesn't permit us to meet those goals. Out of the plants you ordered on April 2, we did have an issue with the Sempervivum Black and the Echeveria Metallica, which are no longer available for order on our website. These particular succulents were not all finishing in the time we had hoped and we were forced to ship those that were ready on a first-order-in basis.
|On Apr 4, 2009, jane_stevens9 Wichita, KS wrote:
Just received an order from Santa Rosa Gardens. The plants were
|On Mar 24, 2009, susandecker Foley, AL wrote:
today, I received my second (ever) order from Santa Rosa Gardens. The plants were extremely well packaged, arrived promptly and are in beautiful condition. This is a terrific company to do business with - I am not a large buyer, but they will always be top of my list to check for product, before purchasing elsewhere. Thanks, Santa Rosa!
On Mar 24, 2009, Santa Rosa Gardens responded with:
"On May 1, 2009 3:17 PM, Santa Rosa Gardens responded with:
Susan, it's always a pleasure helping you out with your gardening needs!"
|On Feb 16, 2009, vossner Richmond, TX (Zone 9a) wrote:
Was happy and impressed with the plants delivered by the company as well as the professional and friendly customer service. Buy from them w/ confidence.
|On Feb 5, 2009, kjamison Wilmington, DE wrote:
Outstanding customer service. Ordered 100 plants and received bulk discount and a promotional discount and free shipping. CSR answered all questions and in the end I saved $225 on groundcover for a bank.
|On Jan 15, 2009, plantgnome Coram, NY wrote:
ordered numerous perennials and grasses last summer, everthing did fine. slow to grow as the plants were quite small and I did loose the Baptisia australis. Other than that i think this spring after developing strong roots, the remaining plants will look great. I have placed a couple of more orders for this spring. hopefully they will be a little larger. great customer service and fast responses on on line question. will be ordering more this summer.
On March 6th, 2009, plantgnome added the following:
Received my first order for this year. nice sized, healthy sedges and two hot lips dormant plants. well packaged and fast shipping. Have to wait a week or so to plant as we have a foot of snow (surprise!) on the ground. But the customer service rapidly answered may email regarding keeping the plants inside until the snow melts. Very satisfied. Can't wait till the rest of my numerous orders arrive. A great company!
On April 28th, 2009, plantgnome added the following:
Great Company-I have made numerous orders and everything has arrived on time and healthy. If this company can't provide a plant you ordered, they email you when they realize the item is not available and you have time to order something else to be shipped ON TIME with the balance of the order. Fast response time on emails and no problems with replacements, even a year later. I will continue to use this company. AAA+++
On April 28th, 2009, plantgnome added the following:
Almost forgot-Every plant I planted last year is back with vigor and growing in leaps and bounds. With the exception of the Baptista, which is being replaced by SRG. Thanks Dina
|On Jan 6, 2009, BonnieGardens Clermont, FL (Zone 9a) wrote:
I experienced excellent service and information. What impressed me the most was there packaging system. Far superior to other companies I have delt with. Really appreiciate their great service.
On June 9th, 2009, BonnieGardens added the following:
Recently I ordered and received some aquatic plants for a new pond. Per Dina's excellent service and advice they are all thriving in the pond and really make a beautiful addition for the marginal plants. Thanks Dina and company.
|On Nov 6, 2008, RBudLucy Minneapolis, MN wrote:
In Spring of '07, I bought some Ornamental Grasses from SantaRosa Gardens [SRG]. I planted them as per instructions. During the summer of '08, one of the plants wasn't growing as well as the others of its kind. I wrote to SRG to ask if they had any advice for me to get this plant back on track. About 10 days after sending the e-mail to SRG, I received a new replacement plant.
|On Oct 16, 2008, Nan SW, WI (Zone 4b) wrote:
|On Oct 10, 2008, bloominganne Atlanta, GA wrote:
Over the past 2 months I have ordered twice from Santa Rosa Gardens. They had a $2.99 special and both orders came in fantastic condition. Their communication about when my order would arrive, etc. is excellent. The plants come boxed in a sturdy box with each plant wrapped in butcher type paper. Good pot size and health roots. The hellebores that I ordered in the first order are all planted and thriving. I would highly recommend this company and plan to buy from them whenever they have plants I want for my garden.
|On Oct 8, 2008, PROTECTIVEMOM Midlothian, IL wrote:
I am a novice gardener, however your website and catalogs has given me the option for a more educated purchase with my perennials, thus making ma a very happy customer. With today's economy, money is tight but you offer many options ....I LOVE YOUR 2.99 SALE!!!!!!!!!!!
|On Sep 27, 2008, 2862scooter East Greenwich, RI wrote:
I Just received my 1st order from Santa Rosa gardens. Short summary 10 out 10! Excellent plant quality and communications!
|On Sep 19, 2008, georgiadaylily White, GA wrote:
My experience is very positive! I ordered last spring from several online nurseries. Santa Rosa is the ONLY nursery whose plants were so healthy upon arrival that I did not need to concern myself with their immediate survival! The plants were well-protected during shipment. I have since placed two additional orders with them and intend to order every year. The quality of plants, the packing, the prices, and the courteous service have earned my loyalty!
|On Sep 5, 2008, Buckeyesnblooms Shelbyville, KY (Zone 6a) wrote:
I just received a shipment of plants yesterday from Santa Rosa, and once again, I could not be more pleased! Their packing is second to none, and when I unpacked the plants, I was excited to find that the soil was still moist! Good size plants and very healthy for the money.
|On Aug 21, 2008, pepsidrinker La Salle, MI (Zone 5b) wrote:
I placed an order the other day and it arrived today, great plants (hugh), great packaging, I give them 10 star rating and thumbs up, will definitely order from them again.
|On Jul 31, 2008, sylck Rockledge, FL (Zone 9b) wrote:
I ordered from Santa Rosa Gardens, plants are big and healthy, well packaged. I will order from them again.
|On Jul 17, 2008, robcorreia San Diego, CA (Zone 10b) wrote:
I received my first order from Santa Rosa today. I was very impressed with the packaging and size of the plants. Will definitely buy from them again!
|On Jul 5, 2008, zlisty Dekalb, IL (Zone 5a) wrote:
I just want to let you know that I got my order today , I am very impressed . My order came very quickly ,and all plants look so good ,in a very good condition.Thank you for your very good service . I will recommend you to my friends , and definitely will order again soon. Thank you Santarosagarden team !
|On Jun 19, 2008, bernrice Ocean Springs, MS (Zone 8b) wrote:
First time shopper with Santa Rosa and I am excited to order from them again. The plants arrived in superb condition and all the instructions were great. I didn't have any need to contact them for customer service -- everything was done as requested in my online order and very timely. I love my new family of plants! Thank you!