I wanted to tell everyone that Santa Rosa Gardens really do stand behind their quality promise. I ordered a bunch of Miscanthus Variegatus in October of 2007 and they were very small when they arrived. I planted them and mulched them but they did not survive. I contacted customer service and within the week, no questions asked, I had replacements. That's what I call great service.
On May 23, 2008, Jrhopper333 Jacksonville, FL wrote:
Dina's customer service is outstanding! She was very professional and helpful when it came to an error in my shipment. She agreed to adding some additional plants to the shipment, so I saved on the shipping charges. The plants are excellent and the prices reasonable! I particularly appreciate the care of the packaging, and the use of recyclable materials in packing. I have done alot of on-line
plant shopping and have to say that you are the best I have ever encountered. I have shopped with Niche Gardens, Wayside and Parks, Dutch Gardens, and a couple of others, however, the best plants came from Santa Rosa, bar none. The only way they could improve, is to include more native plants. I will buy a native before anything. I did find great natives there, and am always on the look out for more varieties.
On June 12th, 2008, Jrhopper333 added the following:
I got my second part of my order yesterday. Dina had graciously allowed me to add items to the back ordered ones so that I could avoid paying shipment. The new plants all exceed my expectations. The only issue I had was with a Cordyline whcih was labeled as Chocolate Queen, but did not look like the picture.
Dina just called me say that she agreed, and that she had searched the greenhouse to find a plant which did match the picture. She told me that she will send it to me next week, and even though it is a bigger plant, there will be no extra charge.
Because of the excellent plants, superior customer service and fair prices, added to the great packing and shipping, I will never shop elsewhere for on line plants. They have Wayside and Parks beat, hands down. On May 23, 2008, Santa Rosa Gardens responded with:
On May 23, 2008 5:57 PM, Santa Rosa Gardens added:
You've read our minds. Our growers are working toward a growing offering of native plants, particularly native grasses.
On May 23, 2008, Wvdaisy Buffalo, WV (Zone 7a) wrote:
Received an order today from Santa Rosa Gardens. I recommend them highly. The plants are beautiful and very healthy, were packed better than I've ever seen, each one had netting on it then wrapped in thick paper(bio-degradable). The Astilbe have blooms on them even! Got a Burgon & Ball trowel and garden fork 50% off, boy are they heavy duty! Quick shipping and great customer service.
I will definately be ordering from them again! Thanks for such a positive experience :)
On May 9, 2008, rose_petalzz Houston, TX (Zone 9a) wrote:
I just received my FIRST order from Santa Rosa Gardens, and I was awestruck! They send the healthiest most wonderful plants. I cannot say enough about the packing, shipping and the quality and health of my plants. This is a great company, so if you have not bought from them yet, TRY them. I found them by accident looking up a plant; and I am so glad I did. Great company, great plants!!! OH I FORGOT TO MENTION, THEY HAVE GREAT SALES!!! :)
On April 17th, 2009, rose_petalzz added the following:
Well couldn't help myself from ordering from Santarosagardens again this year, wow, what great bargains and great size plants!!! I am so thrilled and have told many people about this company. I just am amazed at how they send such great sized plants and their sales are fantastic, keep up the great work and I will continue to be a great customer! If you haven't tried them please DO! And the shipping is not expensive either, which is really GREAT!!!
Thanks Santarosagardens for such a wonderful nursery that cares about their customers!! And Dina Johnson is awesome, an asset to her company for sure! :)
Just received my order of 16 ornamental grasses (miscanthus sinensis 'gracillimus') here in Eugene, OR. They arrived in great shape and quickly. Well packaged, still moist, and healthy. I also got a great deal on the price as they were on sale.
I'm excited about getting them in the ground and watching the grasses grow.
On May 5, 2008, shenitasgarden Belleville, IL wrote:
I am pleased to tell you that my order (all plants) arrived in spectacular condition and were large and well grown plants. Santa Rosa Gardens, paid attention to my request for delivery and to the most important part...the plants. Plants I received...fountain grass-purple (on sale in the middle of the season--wha-who!!), astilbe (2) -- big and beautiful!
Just wanted to say a big "thank you" for the plants I ordered from you last fall. They were in beautiful condition when they arrived yesterday, with massive root systems. I am very pleased and will probably order again. The mesh sleeves around the plants is ingenious!
Yesterday my ornamental grass arrived. Once again, my order arrived beautifully packaged and the vibrant, healthy plants arrived in perfect condition! The planting guide is well written and leaves no question unanswered.
Some of your prices are just a tiny bit higher than other places but it is money well spent. I have ordered from other sites in the past and the plants arrive in such poor condition that many never have a chance to survive.
Thank you for your professionalism and obvious love of plants. It is obvious that they receive excellent care in your hands.
A+ company! Selection of grasses was outstanding! Received Miscanthus Strictus, Pennisetum Hameln, and several carex varieties. All in healthy condition and nice size as well. Will be back for more when new beds are ready!
I placed my order online last weekend and received it within 4 days. The grasses were packed well (individually) and are very healthy. The ordering process was quick and easy and the person that I spoke with to make an inquiry was very helpful and professional. I would absolutely order from this company again.
On Apr 30, 2008, Santa Rosa Gardens responded with:
On Apr 23, 2008, pennefeather McLean, VA (Zone 6b) wrote:
I am very pleased with the customer services, delivery time, and size and health of the plants.
I contacted customer service because the first order that I placed Sunday on their website, needed to be changd. I asked them to cancel that order so that I could order again. The young lady was so pleasant, and immediately took care of me. I received an email confirmation within 2 minutes. I then called back five minutes later regarding pennisetum princess which was listed as out of stock. The same lady checked for me and said they had a new shipment. She had me wait less than a minute so that she could update the computer system. I was then able to add this into my order immediately. She was not just nice to work with, but knowledgable, and able to discuss several items that I was considering.
I wish that I could remember her name and give her credit.
The plants arrived in three days and look great. They were larger than I was anticipating from mail order, and have a healthy root system. They were also less expensive than a competing company that doesn't have a good rating.
I would whole heartedly recommend this company. Good selection, pricing, product, and excellent customer service. I am hooked.
I order many ornamental grassses and was so surprised at the size and quality. I wrote a note to the company to thank them for sending plants that I would actually buy in person. I told them of some of the bad experiences I have had. Very next day I received a pitiful order. I sat the two orders side by side and took a photo for both companies. The other one should be ashamed. This is the place for me!!!!
On Apr 15, 2008, Santa Rosa Gardens responded with:
On Apr 16, 2008 6:02 PM, Santa Rosa Gardens added:
Thanks for the comments! Glad we could help you out and we look forward to meeting your plant needs in the future. :)"
On Apr 14, 2008, 2577flowergirl Cleveland, OK (Zone 6b) wrote:
Santa Rosa Gardens was great to deal with. Their ornamental grasses are super. I bought the beautiful Japanese forest grass (Hakon grass) and they came in 4 inch pots, very healthy, well packed and already about 4-5 inches tall. I was very impressed. I will definitely buy from them again. Dina was super to work with. Customer service is everything!
Thanks Santa Rosa for the wonderful plants! Dina is so friendly and nice to work with. I ordered 8 varieties of grasses and several perennials. The grasses were the first I'd purchased online, but look to be very healthy plants. The perennials are the best I've ever received through mail order. I did have 1 variety that was dormant, but am told it will grow out very soon with warm weather. If not, Dina promises to take care of any problems. They also had an online coupon on their site for $10 off my order!!!! What a great ordering experience! I'm sure I'll be back for more!
On Apr 6, 2008, vickijackson55 Vancouver, WA (Zone 8a) wrote:
I ordered 3 butterfly bushes spring of 2007. Shipment came fast. Plants were a little small. 1 died and I called them. They replaced it, no questions asked with a much larger plant, a free coleus, and a free pair of gloves. Before placing an order this year, I called and asked which size plant I could expect. The size of the first group I got or the larger size replacement. They apologized and stated anytime I was unhappy with a plant I had received they would be happy to replace it
On Apr 3, 2008, Shellsfarm Grass Valley, CA (Zone 8b) wrote:
Very fast delivery. Ordered on a Thursday and the plants arrived in CA the following Wednesday. Packaging was great, all recycleable plain brown paper - NO STYROFOAM PEANUTS! I appreciate that. Three plants I ordered are just coming out of dormancy so I'm unable to determine their health, four others are healthy and green and should do fine. I attempted to order Geranium Rozanne, but within a day of ordering, Dina wrote saying they could not be shipped to CA. That's fine, I found another source. Can't remember if their web page for that plant indicated it couldn't be shipped to CA. All in all, a great experience so far. We'll see how the plants do. Dina is spot on with her attention to her customers. Thanks, Dina!!
On April 3rd, 2008, Shellsfarm added the following:
Dina just contacted me and said the Geranium Rozanne can now be shipped to CA! Hurray!
On Mar 23, 2008, cathrn67 louisburg United States wrote:
Awesome!! All aspects of this company are over the top! I placed an order about a week ago and for some reason I thought they were on the west coast and payed for 2 day shipping. Imagine my surprize when I received an email from Dana stating that ship time to my area was 3 days and she took off the extra shipping charge! I dont know of any company that would care enough to do that. I received my plants 3 days later. The packaging is by far the best I have seen, ever! Not one speck of dirt in the box. The plants were huge!!! All are in perfect condition,not a leaf out of place. They also included a free gift, A beautiful white amaryllis bulb the size of a softball!! Then I realized they were in Florida- most companies would have sent it ground and pocketed the extra! I am blown away by this company!!
On Jan 24, 2008, amethystsm belleville, NJ (Zone 6a) wrote:
My experience has been very good - i should have rated this company months ago...
After i waited too late in October to order tulip bulbs from companies that were recommended to me, i found Santa Rosa Gardens listed here. Their ratings were excellent, but almost all of them seemed to be for grasses. There was no mention of bulbs. But the prices were good, and they had most of what i wanted, so i ordered.
i got my Santa Rosa Gardens order in a very timely fashion and i was really happy with it - all the bulbs (tulips, daffs, chionodoxa) looked great! They were well packaged - "Garden Joy" brand, and everything (except the smallish ipheion) looks big and healthy. Much better than the bulbs i ordered elsewhere last year!
And they sent me a surprise gift - a red lion amaryllis. As in a whole plant! i was REALLY surprised. it was more than 2 feet tall. i gave it to a friend who enjoys indoor plants, and it has done well.
i eagerly anticipate blooms in the spring, and will likely order some tall grass from SRG then also!
On Jan 24, 2008, Santa Rosa Gardens responded with:
On Feb 3, 2008 9:47 PM, Santa Rosa Gardens added:
Thanks for the comments. We're also eager for spring!"
We have received numerous orders from Santa Rosa Gardens and each time we are more impressed. The time that they take with the packaging of the plants to ensure their safe journey is great! The size and quality of the plants are wonderful as weel. I will continue to shop with this reliable company.!
On Nov 8, 2007, lapislaz Croton On Hudson, NY wrote:
This is the second time I have ordered from this company and I was really impressed. The plants were healthy, well rooted and extremely well packed. Bravo! I wish that the old standbys -- Wayside and White Flower Farm would take some lessons from Santa Rosa.
On Oct 31, 2007, nevadagdn Sparks, NV (Zone 7a) wrote:
I placed an order of sale plants I hadn't been able to find anywhere else except as 2- or 5-gallon plants. Santa Rosa was sold out of one of my choices, and called me to ask about substitutions. The order was shipped promptly,and I received the plants in great condition 2 days later. Where the stated size (4" pot) wasn't available, they substituted two liner-sized plants. All plants, 4" or liner size, had excellent root systems and healthy top growth. I'm quite happy with what I received, and even happier with the reasonable prices.
On Oct 1, 2007, cynthsmthrmn Gilmer, TX (Zone 7b) wrote:
I purchase many plants on the internet and Santa Rosa is my favorite mail-order nursery.
The perennials and grasses are in bigger pots than most that charge the same price and everything is very well rooted. That is a huge benefit. The plant prices and shipping are very reasonable.
They have a huge selection of ornamental grasses. The fact that they have perennials is a bonus.
The plants are careful packaged and always arrive in perfect condition. The nets are the best packing strategy that I have seen yet. I have received plants from many mail order nurseries that are all broken and bent. The nets really seem to keep the plants intact.
The customer service is friendly and helpful. The website is easy to use and allows easy access to previous orders. They take Paypal…which is a plus for those of us that prefer not to give out bank card information all over the internet.
I will continue to shop at Santa Rosa first….
On March 27th, 2008, cynthsmthrmn added the following:
I just received my first orders from Santa Rosa. 9 blue-eyed grass, 5 ajuga, 3 coneflowers, 1 perovskia and 3 agapanthus. What a joy! Perfect again... Plants reasonably priced and the shipping isn't an arm and a leg. These days that is a real plus! The communication is awesome...I know when my plants have been shipped and if there have been any changes to my order. Dina is the best. The plants arrive in perfect shape...green, healthy and well-rooted. What more could you ask for? Santa Rosa is the best mail order nursery out there...if you haven't tried them, you should. :)
I just wanted to thank you for the grasses that I ordered from your website (miscanthus strictus and pennisetum rubrum). I did not get the chance when they arrived.
They came on the day I had calculated from your email. You combined two orders to save me on shipping. They were packed amazingly well. I couldn't be more impressed. They hav ebeen in the ground for more than 4 weeks and they look wonderful. I am a very satisfied customer and will certainly shop with you all again.
You all certainly deserve the praise given. Many, many thanks, and I look forward to spring when I can plant more grasses!
On Sep 21, 2007, zebraman Venice, CA (Zone 10a) wrote:
I ordered from this company because I clicked onto a link that someone had posted in a thread.I didn't check here first,and I didn't even know where the co.was until after I placed the order.
When I received the plants,last Saturday I was going to post a negative as 1 of the 4 plants I ordered Buddleia sp.black knight arrived with a very pale lavender bloom.I instantly knew it wasn't black knight, and I thought they should have known too.
The plants actually come from another company called Emerald Coast Growers,Pensacola, FL.I called their # and the woman at that number couldn't have been more rude and unprofessional even if she had tried!Then she informed me that they don't handle complaints and gave me the # to Santa Rosa Gardens.
I spoke to Darleen who has a Great sense about her and a dry sense of humor and all the charm you expect from a Southern Lady ( even though she said she was from "up north" (Georgia). She told me that they would send the Black Night out on Monday and to give the pale lav. plant to a neighbor.
I personally think that if they are going to be connected with another company they should make sure to hire better staff, like they have working at Santa Rosa Gardens.
On Sep 21, 2007, Santa Rosa Gardens responded with:
On Sep 21, 2007 7:58 AM, Santa Rosa Gardens added:
I apologize for any unpleasant experience you may have had with your recent purchase. Our goal is to always provide top quality plants with top quality service.
I have to correct an inaccuracy in your post. Emerald Coast Growers does not grow our plants. We purchase our starter plugs from them, but plant, grow and ship all of our own product in our greenhouses. Our experience with them as a wholesale supplier has always been first rate and I know they have an excellent customer service reputation within the industry. Emerald Coast does not deal with homeowners nor do they sell directly to the public. Calling them rather than us is like having a problem with your new computer and calling the chip manufacturer.
Back to the plant issue. Dina (not Darleen) was correct. It's not very common, but on occassion a plant may be incorrectly tagged in our greenhouses. We will always stand behind our varieties and repace/refund/credit any issue with a plant that is not true to variety.
Thanks for taking the time to post your experience and please remember, if you have any issue, contact us immediately, not any of our wholesale suppliers. We're always there for our customers.
On Sep 23, 2007 12:44 PM, Santa Rosa Gardens added:
I spoke with Dina, and she does have your replacement Buddleia plant setup for shipping. I hope everything has been taken care of to your satisfaction. Let me know if there are any problems. Thanks."
They're having a half-price sale on many grasses, including all these, and are delivering very well-rooted 4" pots.
Each plant was packaged in a mesh sleeve, which holds the pot (holding in the soil) and extends most of the way up the foliage. Each plant is then rolled in several layers of padded packing paper, and laid on it's side in the carton, alternating pots at each end, so nothing can move.
I have never gotten plants by mail in such perfect condition. The only casualty was a single flower stem on the free bonus Miscanthus sinensis 'Graziella' they included in the shipment.
The total for 29 perfect plants was $78.61, including freight, for a per plant price, delivered, of $2.71.
I'm very very pleased with Santa Rosa's product quality, attention to detail in packaging, and price. The bonus 'Graziella' didn't hurt, either.
Check them out!
On July 2nd, 2009, donn added the following:
Fedex brought me 4 large cartons from Santa Rosa today, containing 89 gorgeous plants at unbelievable prices. Just like last time, packaging and plant quality were impeccable.
Due to a mistake on the website, I ordered 5 plants which are not suited to my hardiness zone. I sent an email, and had an immediate response offering me free replacements, or a credit.
I promptly returned to the site, and placed another order for 79 more plants. I paid with Paypal, and immediately received a partial refund to cover the replacement plants.
I cannot say enough good things about this company, their products and the level of customer service.
The summer clearance sale is still on, with incredibly low prices on top-notch plants, but you better hurry. Several of the grasses from my first order are now sold out!
On Aug 19, 2007, bagel_k Central, NJ (Zone 6b) wrote:
I ordered hostas and sedums from their 50% off late summer sale. All plants arrived large and very healthy, and very well packaged. I also got a bonus ice-plant. Shipping was fast. Certainly will order again. Thank you.
On Aug 9, 2007, BlueBonnet46 Algoa, TX (Zone 9a) wrote:
I have ordered several plants from Santa Rosa Gardens this spring & so far everything has done very well. Yes they are small pots but look at the price your paying for them. Try ordering them from another nursery if you can find some of what they have and pay the same price. I have ordered from other nurseries & just got plugs for double the price and they didn't even live because they didn't even have a good root system on them. I will definately be ordering from them again.
Great quality and size -- especially for the price (eg, $5.99 for a painted Japanese fern that can cost as much as $15). The packing was impeccable, and they threw in an extra plant for free, even though I only ordered a half-dozen plants. One died, alas, but they're sending me a replacement after a quick phone call, no-questions-asked. In the future, I'll check them first for all my plant needs; even though I've had very positive experiences with a number of online nurseries, Santa Rosa Gardens has vaulted to the top of the list!
On Jul 30, 2007, KrissyKol Westfield, PA (Zone 5b) wrote:
I absolutely love Santa Rosa Gardens! The hostas I ordered were beautiful, large, and packaged to make the trip from Florida to Northern Pennsylvania. Great job! I will definitely be ordering from them again!
Great communication from the customer service department as well.
On Jul 25, 2007, tggfisk Garner, NC (Zone 7b) wrote:
I took a chance on Santa Rosa based on a question posted from another DGer...I received my order today and feel like I've hit the JACKPOT!!!
The plants that arrived are certainly not leftover sale plants that will need to be babied...The hostas are huge and multi-eyed, agastaches perfect, and as large as those found locally, and the salvia is terrific as well!
Packing was outstanding!!
Also included in the box; I great booklet of planting instructions, instructions on plant care upon arrival, and a beautiful catalog of ornamental grasses. Plus a wonderful bonus plant-graptophyllum 'Black Beauty'!!
On July 20th, 2008, tggfisk added the following:
Another order from Santa Rosa and another thrilling experience! I ordered plants from their 4th of July sale. Plants were less than $3 each, but arrived huge and healthy just as in the past. Packed with a cool pack, the plants looked like they never noticed our heat and humidity.
I must also add that the plants from last year not only survived, but thrived and are beautiful in the garden. I truly appreciate that they are contiually adding to the catalog and continuing to offer super plants and super service.
On Jul 21, 2007, Jennie_in_MT Lothair, MT (Zone 4a) wrote:
If I could give this company 11 out of 10 I would! Fresh off a disasterous order from another vendor, I decided to take the plunge with LeeAnne and Bonnie for some hostas. I ordered:
The total cost of the order was under $49 including shipping.
They arrived packaged superbly and in fabulous shape. Each plant was multi-eyed, very healthy and beautiful. The plants were even larger and healthier than my local premium greenhouse was offering and much less expensive. Shipping was fast and they shipped on the date I requested. I will definitely be back.
I ordered the following last week:
Sedum Vera Jameson
Hosta Just So
Hosta Fragrant Blue
Hosta Brim Cup
Carex elata Bowles Golden
Salvia lyrata Purple Knockout
Artemisia arborescens Powis Castle
Sempervivum arachnoideum Cobweb
My pkg got mailed on Tuesday and it arrived today.
I was concerned because they shipped UPS but it got here in record time. Two days from FL to IN is great!
Arrived in a nice size box which they have foam insulation on the bottom, sides and top and include a cool pack. Each plant was nicely wrapped in heavy brown shipping paper and had a net which secured each plant.
Gave me two small pots of one of the mini hostas because they didn't have the 4" size.
I am very happy with this order... we've had a heat wave and the soil is still damp and plants unaffected by shipping.
Sizes are just as large if not larger than I expected ... I'll be ordering from them again!
They also sent me a free gift which was 'Chocolate Graptophyllum' which I love the foilage !
There is Nothing that I would want different. Excellent communication, packing, shipping time.. everything was just perfect.
Being PICKY, if I could find ONE thing that I could find that they might be able to change:
While browsing thru the list of plants, it would be wonderful if buyers could possibly see that an individual plant is sold out before going to to the individual page of the plant. Possibly adding that information instead of the purchase price would be great but then again this is no biggie,
Will DEFINATELY buy from them again.
On Jul 12, 2007, Santa Rosa Gardens responded with:
On Jul 22, 2007 8:46 PM, Santa Rosa Gardens added:
"While browsing thru the list of plants, it would be wonderful if buyers could possibly see that an individual plant is sold out before going to to the individual page of the plant."
Thanks for the feedback. We've now added this feature to our website. Hope your plants find a happy home in your garden!"