Comments regarding Santa Rosa GardensClick here to return to Santa Rosa Gardens's listing.
|On Jun 3, 2009, Jolynda China, TX wrote:
We live in Southeast Texas and were finding it impossible to locate an ajuga ground cover for our front beds. We had some years ago, and it flourished for us. After exhausting all local nurseries and those within 100 miles, I began to search online, finding Santa Rosa Gardens. I made a phone call and reached Dina - and what a delight! She, very professionally and with a friendly attitude, discussed what I was looking for and offered what was available. Since my full order wasn't at her fingertips at the moment, she offered to contact her distributor and let me know what he had growing and soon available. (I have worked in the service industry and have a "pet peeve" about people failing to return phone calls, especially when they indicate they will. Dina was wonderful!) She called me back within 20 minutes with answers and then called again, offering more options after a conversation with her employer. She was quickly and efficiently able to not only fill my order, but save us some money in the process! Our order is shipped and we are eagerly awaiting receiving it, knowing that should any of the plants be dead or destroyed, we have a one-time replacement guarantee. I was quite impressed with Dina's job performance and should we be in need of any other items for our yard, my first contact will be Dina at Santa Rosa Gardens.
|On Jun 2, 2009, soldiersong North Plains, OR (Zone 8a) wrote:
I ordered from this company several times late last summer. Since my order was late season, I waited to comment until now, when the plants have had an opportunity to perform.
|On May 19, 2009, Blackbelt_Lizzy La Grange Park, IL wrote:
Very nice plants for the price (I love the $2.99 specials!!). The plants were purchased for new gardens at a local elementary school so our dollar went a long way to fill the gardens. I had a very large order (4 boxes of plants) and I was happy to see no peanuts. It was like Christmas in May unwrapping all the plants!!
|On May 19, 2009, Tex68 Long Branch, NJ (Zone 7a) wrote:
On 5/08/09 (Friday) I ordered some plants from SRG for the first time. I checked my order online on 5/11/09 (Monday) and it says it was already shipped. I was impressed! But I also noticed that they substituted 2 of my red verbenas for a white one, which would had been okay, but the problem with the white one is - it grows upright to 2 feet tall and I needed crawling verbenas as groundcovers for a slope. I called right away hoping my package was still there awaiting pick-up from FedEx and maybe they can make some changes. Dina answered my phone call and told me my order went out already and I explained to her my dissatisfaction with their substitute. With no hesitation she told me to either keep the substitutes or give them to a neighbor and she would either give me a refund or a credit to my account. I chose a credit and true to her words, within minutes I received an email confirming the credit to my account. That is customer service at it's finest.
On May 19, 2009, Santa Rosa Gardens responded with:
"On May 19, 2009 9:13 AM, Santa Rosa Gardens responded with:
Thank you so much for the comments. As always, if the Echinaceas (or any of your plants) do not perform well, please let us know. We offer a 100% satisfaction guarantee.
|On May 16, 2009, tbrinkley Erick, OK wrote:
I have ordered from three or four nurseries this year, and this by far has been the fastest shipping! The plants I received were healthy and well packed. They did not have a couple of the plants I ordered, but I felt like they tried to make up for that with other similar plants. I was pleased with my order and would order from them again!
|On May 10, 2009, Steve_S New Kensington, PA wrote:
I believe that Santa Rosa Gardens is a top-notch outfit, especially for unique/hard-to-find ornamental grasses. I ordered over 25 (estimate) grasses from them. They all arrived fast and healthy. They are also very affordable. Most of the plants are on the small side and will take a year or two to mature, but that is expected and you get what you pay for. I live in Zone 6 and was very ambitious trying to get a headstart on the growing season. The only thing for me, a novice, was that I wished I didn't order and plant so soon (early March) since about 7 miscanthus plants didn't survive the early spring cold. For Zone 6, I would recommend waiting until mid-may to plant. You may be able to find bigger plants at a local nursery, however if you have the time and patience to let them grow you can get a real deal at Santa Rosa.
On May 14th, 2009, Steve_S changed the rating from positive to neutral and added the following:
On May 16th, 2009, Steve_S added the following:
My apologies, my additional comments were not added last time. My comments above stand, but what I wanted to add is that in reference to bigger plants locally. My local Lowes store now offers Calamagrostis acutiflora Karl Foerster, Miscanthus sinensis Gracillimus, and several others for $9 per plant that are much, much larger, taller, and in large one gallon pots. These are meaty plants. They are planted and are showing growth after one week. I will use Santa Rosa for the unique hard-to-find varieties.
On May 22nd, 2009, Steve_S changed the rating from neutral to positive and added the following:
Unexpectedly, a package arrived at my doorstep. It was full of miscanthus sinesis Gracillimus plants! I am estatic and floored by the kindness and extreme customer service provided by Santa Rosa Gardens. As noted earlier, I lost some plants due to early planting. Despite this being my fault, Santa Rosa still backed up the products and replaced them. Again I am beyond floored and did not expect this in any way. I find it hard to imagine having better service that this: Great communication whether it's phone calls or emails, fast, professional delivery, healthy plants, passion for their trade, and strong commitment to satisfy the customer. I am beyond satisfied and humbled by the service. Thanks again and am beyond pleased.
On May 10, 2009, Santa Rosa Gardens responded with:
"On May 16, 2009 10:45 AM, Santa Rosa Gardens responded with:
On May 21, 2009 8:26 PM, Santa Rosa Gardens added:
|On May 6, 2009, connietn Brentwood, TN (Zone 7a) wrote:
I ordered from Santa Rosa last summer during their end-of-the-season sale, and it was such a good experience that I ordered again this spring :) The packing method they use is very impressive! All the plants arrived looking very healthy. Prices are extremely reasonable, especially for grasses that are difficult to find locally. Customer service is excellent!
|On May 1, 2009, Pinetucky Swainsboro, GA (Zone 8b) wrote:
I am very pleased with my order from Santa Rosa Gardens. The plants look great! My order was shipped the week expected. The packing was very good and communication was excellent. I'm sure I will be buying more here in the future.
On May 1, 2009, Santa Rosa Gardens responded with:
"On May 1, 2009 3:15 PM, Santa Rosa Gardens responded with:
Thank you for your comments and your continued business. It is much appreciated! Have a great spring season!"
|On Apr 28, 2009, cherokeeleprechaun Alvarado, TX (Zone 8b) wrote:
I am not sure how a company can advertise having plants available for sale and then not have them. I understand that weather and other factors can impair crops but when it does, such particular plants should not be listed as available.
On Apr 28, 2009, Santa Rosa Gardens responded with:
"On Apr 28, 2009 4:54 PM, Santa Rosa Gardens responded with:
Thank you for posting your comments. I'm sorry to hear that you had a disappointing experience with your order. We do understand the importance of filling orders completely and on time and are equally disappointed when a crop issue doesn't permit us to meet those goals. Out of the plants you ordered on April 2, we did have an issue with the Sempervivum Black and the Echeveria Metallica, which are no longer available for order on our website. These particular succulents were not all finishing in the time we had hoped and we were forced to ship those that were ready on a first-order-in basis.
|On Apr 4, 2009, jane_stevens9 Wichita, KS wrote:
Just received an order from Santa Rosa Gardens. The plants were
|On Mar 24, 2009, susandecker Foley, AL wrote:
today, I received my second (ever) order from Santa Rosa Gardens. The plants were extremely well packaged, arrived promptly and are in beautiful condition. This is a terrific company to do business with - I am not a large buyer, but they will always be top of my list to check for product, before purchasing elsewhere. Thanks, Santa Rosa!
On Mar 24, 2009, Santa Rosa Gardens responded with:
"On May 1, 2009 3:17 PM, Santa Rosa Gardens responded with:
Susan, it's always a pleasure helping you out with your gardening needs!"
|On Feb 16, 2009, vossner Richmond, TX (Zone 9a) wrote:
Was happy and impressed with the plants delivered by the company as well as the professional and friendly customer service. Buy from them w/ confidence.
|On Feb 5, 2009, kjamison Wilmington, DE wrote:
Outstanding customer service. Ordered 100 plants and received bulk discount and a promotional discount and free shipping. CSR answered all questions and in the end I saved $225 on groundcover for a bank.
|On Jan 15, 2009, plantgnome Coram, NY wrote:
ordered numerous perennials and grasses last summer, everthing did fine. slow to grow as the plants were quite small and I did loose the Baptisia australis. Other than that i think this spring after developing strong roots, the remaining plants will look great. I have placed a couple of more orders for this spring. hopefully they will be a little larger. great customer service and fast responses on on line question. will be ordering more this summer.
On March 6th, 2009, plantgnome added the following:
Received my first order for this year. nice sized, healthy sedges and two hot lips dormant plants. well packaged and fast shipping. Have to wait a week or so to plant as we have a foot of snow (surprise!) on the ground. But the customer service rapidly answered may email regarding keeping the plants inside until the snow melts. Very satisfied. Can't wait till the rest of my numerous orders arrive. A great company!
On April 28th, 2009, plantgnome added the following:
Great Company-I have made numerous orders and everything has arrived on time and healthy. If this company can't provide a plant you ordered, they email you when they realize the item is not available and you have time to order something else to be shipped ON TIME with the balance of the order. Fast response time on emails and no problems with replacements, even a year later. I will continue to use this company. AAA+++
On April 28th, 2009, plantgnome added the following:
Almost forgot-Every plant I planted last year is back with vigor and growing in leaps and bounds. With the exception of the Baptista, which is being replaced by SRG. Thanks Dina
|On Jan 6, 2009, BonnieGardens Clermont, FL (Zone 9a) wrote:
I experienced excellent service and information. What impressed me the most was there packaging system. Far superior to other companies I have delt with. Really appreiciate their great service.
On June 9th, 2009, BonnieGardens added the following:
Recently I ordered and received some aquatic plants for a new pond. Per Dina's excellent service and advice they are all thriving in the pond and really make a beautiful addition for the marginal plants. Thanks Dina and company.
|On Nov 6, 2008, RBudLucy Minneapolis, MN wrote:
In Spring of '07, I bought some Ornamental Grasses from SantaRosa Gardens [SRG]. I planted them as per instructions. During the summer of '08, one of the plants wasn't growing as well as the others of its kind. I wrote to SRG to ask if they had any advice for me to get this plant back on track. About 10 days after sending the e-mail to SRG, I received a new replacement plant.
|On Oct 16, 2008, Nan SW, WI (Zone 4b) wrote:
|On Oct 10, 2008, bloominganne Atlanta, GA wrote:
Over the past 2 months I have ordered twice from Santa Rosa Gardens. They had a $2.99 special and both orders came in fantastic condition. Their communication about when my order would arrive, etc. is excellent. The plants come boxed in a sturdy box with each plant wrapped in butcher type paper. Good pot size and health roots. The hellebores that I ordered in the first order are all planted and thriving. I would highly recommend this company and plan to buy from them whenever they have plants I want for my garden.
|On Oct 8, 2008, PROTECTIVEMOM Midlothian, IL wrote:
I am a novice gardener, however your website and catalogs has given me the option for a more educated purchase with my perennials, thus making ma a very happy customer. With today's economy, money is tight but you offer many options ....I LOVE YOUR 2.99 SALE!!!!!!!!!!!
|On Sep 27, 2008, 2862scooter East Greenwich, RI wrote:
I Just received my 1st order from Santa Rosa gardens. Short summary 10 out 10! Excellent plant quality and communications!
|On Sep 19, 2008, georgiadaylily White, GA wrote:
My experience is very positive! I ordered last spring from several online nurseries. Santa Rosa is the ONLY nursery whose plants were so healthy upon arrival that I did not need to concern myself with their immediate survival! The plants were well-protected during shipment. I have since placed two additional orders with them and intend to order every year. The quality of plants, the packing, the prices, and the courteous service have earned my loyalty!
|On Sep 5, 2008, Buckeyesnblooms Shelbyville, KY (Zone 6a) wrote:
I just received a shipment of plants yesterday from Santa Rosa, and once again, I could not be more pleased! Their packing is second to none, and when I unpacked the plants, I was excited to find that the soil was still moist! Good size plants and very healthy for the money.
|On Aug 21, 2008, pepsidrinker La Salle, MI (Zone 5b) wrote:
I placed an order the other day and it arrived today, great plants (hugh), great packaging, I give them 10 star rating and thumbs up, will definitely order from them again.
|On Jul 31, 2008, sylck Rockledge, FL (Zone 9b) wrote:
I ordered from Santa Rosa Gardens, plants are big and healthy, well packaged. I will order from them again.
|On Jul 17, 2008, robcorreia San Diego, CA (Zone 10b) wrote:
I received my first order from Santa Rosa today. I was very impressed with the packaging and size of the plants. Will definitely buy from them again!
|On Jul 5, 2008, zlisty Dekalb, IL (Zone 5a) wrote:
I just want to let you know that I got my order today , I am very impressed . My order came very quickly ,and all plants look so good ,in a very good condition.Thank you for your very good service . I will recommend you to my friends , and definitely will order again soon. Thank you Santarosagarden team !
|On Jun 19, 2008, bernrice Ocean Springs, MS (Zone 8b) wrote:
First time shopper with Santa Rosa and I am excited to order from them again. The plants arrived in superb condition and all the instructions were great. I didn't have any need to contact them for customer service -- everything was done as requested in my online order and very timely. I love my new family of plants! Thank you!
|On Jun 16, 2008, debbiec57 Burlington, KY wrote:
This was my first time ordering from this company. I was very pleased with my shipment, & Dina Johnson was very helpful. I am satisfied with a company I can trust. Thank you
|On Jun 6, 2008, tagette Saugerties, NY wrote:
I wanted to tell everyone that Santa Rosa Gardens really do stand behind their quality promise. I ordered a bunch of Miscanthus Variegatus in October of 2007 and they were very small when they arrived. I planted them and mulched them but they did not survive. I contacted customer service and within the week, no questions asked, I had replacements. That's what I call great service.
|On May 23, 2008, Jrhopper333 Jacksonville, FL wrote:
Dina's customer service is outstanding! She was very professional and helpful when it came to an error in my shipment. She agreed to adding some additional plants to the shipment, so I saved on the shipping charges. The plants are excellent and the prices reasonable! I particularly appreciate the care of the packaging, and the use of recyclable materials in packing. I have done alot of on-line
On June 12th, 2008, Jrhopper333 added the following:
I got my second part of my order yesterday. Dina had graciously allowed me to add items to the back ordered ones so that I could avoid paying shipment. The new plants all exceed my expectations. The only issue I had was with a Cordyline whcih was labeled as Chocolate Queen, but did not look like the picture.
Dina just called me say that she agreed, and that she had searched the greenhouse to find a plant which did match the picture. She told me that she will send it to me next week, and even though it is a bigger plant, there will be no extra charge.
Because of the excellent plants, superior customer service and fair prices, added to the great packing and shipping, I will never shop elsewhere for on line plants. They have Wayside and Parks beat, hands down.
On May 23, 2008, Santa Rosa Gardens responded with:
On May 23, 2008 5:57 PM, Santa Rosa Gardens added:
You've read our minds. Our growers are working toward a growing offering of native plants, particularly native grasses.
|On May 23, 2008, Wvdaisy Buffalo, WV (Zone 7a) wrote:
Received an order today from Santa Rosa Gardens. I recommend them highly. The plants are beautiful and very healthy, were packed better than I've ever seen, each one had netting on it then wrapped in thick paper(bio-degradable). The Astilbe have blooms on them even! Got a Burgon & Ball trowel and garden fork 50% off, boy are they heavy duty! Quick shipping and great customer service.
|On May 9, 2008, rose_petalzz Houston, TX (Zone 9a) wrote:
I just received my FIRST order from Santa Rosa Gardens, and I was awestruck! They send the healthiest most wonderful plants. I cannot say enough about the packing, shipping and the quality and health of my plants. This is a great company, so if you have not bought from them yet, TRY them. I found them by accident looking up a plant; and I am so glad I did. Great company, great plants!!! OH I FORGOT TO MENTION, THEY HAVE GREAT SALES!!! :)
On April 17th, 2009, rose_petalzz added the following:
Well couldn't help myself from ordering from Santarosagardens again this year, wow, what great bargains and great size plants!!! I am so thrilled and have told many people about this company. I just am amazed at how they send such great sized plants and their sales are fantastic, keep up the great work and I will continue to be a great customer! If you haven't tried them please DO! And the shipping is not expensive either, which is really GREAT!!!
Thanks Santarosagardens for such a wonderful nursery that cares about their customers!! And Dina Johnson is awesome, an asset to her company for sure! :)
|On May 9, 2008, robmutch Eugene, OR wrote:
Just received my order of 16 ornamental grasses (miscanthus sinensis 'gracillimus') here in Eugene, OR. They arrived in great shape and quickly. Well packaged, still moist, and healthy. I also got a great deal on the price as they were on sale.
|On May 8, 2008, glasstoad Omaha, NE wrote:
I received a large order from them this week and once again just a very nice job. The plants are excellant size and ready to grow. They combined my orders and save on the shipping. Thanks once again.
|On May 6, 2008, wildcatgirl Wichita, KS wrote:
The plants I received were large & very good quality! I was also very pleased with the service including communication from Santa Rosa. I look forward to my next order from Santa Rosa.
|On May 5, 2008, shenitasgarden Belleville, IL wrote:
I am pleased to tell you that my order (all plants) arrived in spectacular condition and were large and well grown plants. Santa Rosa Gardens, paid attention to my request for delivery and to the most important part...the plants. Plants I received...fountain grass-purple (on sale in the middle of the season--wha-who!!), astilbe (2) -- big and beautiful!
|On May 3, 2008, TheCkster Brocton, IL wrote:
Just wanted to say a big "thank you" for the plants I ordered from you last fall. They were in beautiful condition when they arrived yesterday, with massive root systems. I am very pleased and will probably order again. The mesh sleeves around the plants is ingenious!
|On May 2, 2008, scottmishk Louisville, KY wrote:
Just received my first order of 25 plants.
|On May 2, 2008, csawdy Endicott, NY wrote:
Yesterday my ornamental grass arrived. Once again, my order arrived beautifully packaged and the vibrant, healthy plants arrived in perfect condition! The planting guide is well written and leaves no question unanswered.