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Comments regarding Santa Rosa Gardens

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363 positives
2 neutrals
6 negatives

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RatingAuthorContent
Positive Gully
(14 reviews)
On May 8, 2013, Gully Ellicott City, MD wrote:

Order arrived at the time I requested. Plants were nicely packaged and each covered by a mesh sleeve which allowed the plants to breath but stay protected. Good and healthy, these plants were nicely sized for the price.

Positive lakeladyj
(1 review)
On May 6, 2013, lakeladyj Crestline, CA wrote:

I received my recent order today. Everything was perfect, as usual. Much to my surprise I received 8 plants instead of the 6 that I ordered! Someone found two Carex Everdi that were unavailable and they were sent to me free of charge!

I want to thank you for the plants and for your excellent customer service. I live in an area that does not have access to super garden centers and the few garden centers here carry limited variety. I have tried other on-line plant companies on the few occasions that you were either sold out of something I was interested in or didn't carry it. I have always been disappointed in their plants. They are never as vigorous, as large or as well packed as your plants. Your shipping is faster, your shipping charges are less and your prices are very, very competitive. In most cases, less than other companies!

I can't say enough about your wonderful company. Your web site is a "class act" compared to others I have encountered and your customer service is exemplary.

Positive Jollydog
(1 review)
On May 6, 2013, Jollydog Shippensburg, PA wrote:

There is a reason Santa Rosa Gardens is a Watchdog 30 company. When they say "100% satisfied, they mean it. I have ordered from this wonderful company in the past and have always been extremely pleased.

I had a concern with a recent order and emailed them. Within 24 hours I had a response and the matter solved. Thank you Santa Rosa.

Positive mombly
(1 review)
On May 6, 2013, mombly Carrollton, TX (Zone 8a) wrote:

Posted on June 15, 2011, updated May 6, 2013
Today I received my first order from Santa Rosa - all I can say is WOW. I've been mail ordering plants for almost 10 years, often from another seller listed as one of Dave's Garden's Top 5 for perennial, and I've never received plants through the mail that were anywhere near this nice before. Since the plants were purchased from Santa Rosa's end of season sale, this makes their condition even more impressive. In particular, I purchased the last five Echinacea Hot Summer plants in stock and expected that these would arrive in the same condition as the last plants at my local 'big box' store at the end of a summer. Instead, they were tall, green, full and healthy. Of the 32 plants I received, only one lavender plant looked a bit tired and dry.

I look forward to planting these guys in the next day or two. Hopefully our 100 degree days (and 90 degree nights) won't be too much for these lovely specimens.


On May 6th, 2013, mombly added the following:

WOW again. I usually make most of my purchases from Santa Rosa during their end of season sales, so I had forgotten how really great their plants are in the spring. I'm always happy with the sale plants, but the plants in this shipment couldn't be better! Over the past couple of years, you've become the only online plant company I purchase from. Thank you, thank you, thank you.

Positive Marilynbeth
(33 reviews)
On May 3, 2013, Marilynbeth wrote:

Posted on June 19, 2011, updated May 3, 2013
First time ordering, but it won't be the last. I'm pleased with all the plants I received.


On May 3rd, 2013, Marilynbeth added the following:

Received two boxes this year and all were packed very well and all looked great!

Great place to get perennials and a great price!
Positive rmtrout
(2 reviews)
On Apr 26, 2013, rmtrout Hopatcong, NJ wrote:

So absolutely suprised and delighted by my Santa Rosa purchase! I ordered Dianthus Brilliant Star and Coreopsis auriculata Nana. All of the plants were beautifully and meticulously packed. And the plants were large, gorgeous and healthy! I can't wait to order from them again.

Positive Skypilot3474
(2 reviews)
On Apr 26, 2013, Skypilot3474 NELLYSFORD, VA wrote:

I'm writing here to give Santa Rosa Gardens a great thumbs up! I placed an order for four of their small fountain grasses called "Piglet". They were shipped and packed very well and the plants were healthy and of good size, but then I noticed that a part of one of the plants looked suspiciously like crab grass. I called Santa Rosa and the lady answering apologized for the shipment and said she'd send another as a free replacement.

The following day I decided to plant the remaining three, but when I looked more carefully at the third plant, it too looked like a young crabgrass. I wasn't positive, but felt uneasy about planting it. I called them again and recognized her voice. I told her another plant that seemed wrong. She said she had already intended on sending a second grass to make sure the entire order was right. She also told me she'd examine all the Piglet plantings there and caution her staff to be extra careful with these grasses. She also said she would ask the order department to show her the plants before they were packed.

Hats off to Santa Rosa Gardens! I'll attempt to send all my orders their way. They offer great customer service in this No Customer Service world!

Positive timonsgirl
(10 reviews)
On Apr 24, 2013, timonsgirl Mount Prospect, IL wrote:

I can't believe I completely forgot to rate this company last year!

Santa Rosa has excellent plants at excellent prices and wonderful customer service.

Last year I ordered numerous coreopsis from them during a mid-summer sale.

The plants all arrived thriving. Within weeks every single variety of coreopsis I ordered was in bloom and kept blooming through fall.

This year I placed an order for 3 butterfly bushes, more coreopsis and an echinacea. I haven't received them yet but if they are even half as nice as the plants I received last year I will be very happy.

I'll update when I receive this year's order, which I am greatly looking forward to receiving.

Positive Bella30127
(3 reviews)
On Apr 22, 2013, Bella30127 Powder Springs, GA wrote:

My experience with Santa Rosa Gardens has been excellent. I had been using Bluestone Perennials for years but their prices have become too high. So far, I've placed two orders with Santa Rosa and the plants have been very healthy looking, packaged well and their prices are far more reasonable. I'm so glad I discovered them as they have become my "go to" source for online ordering.

Positive BlackDogKurt
(26 reviews)
On Apr 17, 2013, BlackDogKurt Seymour, CT wrote:

Posted on May 5, 2009, updated April 17, 2013
I ordered several items online from Santa Rosa Gardens for the first time this year. The prices were great (lower than most other places) and they had some unique items I was looking to buy.

My order arrived the week I had requested it and all the plants were in healthy condition and well-packaged. I was notified that one item I ordered, Panicum 'Northwind', was back-ordered and would arrive in a few weeks, but this was not a problem for me. All-in-all, I would definitely recommend Santa Rosa Gardens to anyone.


On April 17th, 2013, BlackDogKurt added the following:

I ordered several more plants in 2013 - Aquilegia canadensis, Buddleia davidii Black Knight, and Lobelia cardinalis. As with before, everything arrived on time and in perfect condition.
On Apr 17, 2013, Santa Rosa Gardens responded with:

"On May 5, 2009 12:26 PM, Santa Rosa Gardens responded with:

Thanks so much for the comments and for your business. Thanks also for understanding about the short delay with the Panicum grasses. Panicums are one of the last grasses out of dormancy for us and we don't like to ship until they are showing good growth. "


Positive chaser12
(1 review)
On Apr 7, 2013, chaser12 Fort Worth, TX wrote:

I don't know if I have the words to describe everything that is good about Santa Rosa gardens.They give you the best in customer service.The plants are always delivered on time.The plants you receive are always packaged the correct way and always in great condition.Now for my own experience.I have only been gardening for a couple of years.But I have over 3000s.f.of new gardens.I have looked for something to take my mind off of things I have had to deal with for over thirty years.One day I took an interest in gardening and have spent almost all of my time researching gardening from A-Z.I used a couple of other nurseries with not so good results.Then I found Santa Rosa and I will never go any where else.I want to thank them for all you have done for me.Gardening has put the smile back on this old warriors face.

Positive JonSchneider
(12 reviews)
On Mar 18, 2013, JonSchneider Fleming Island, FL (Zone 9b) wrote:

great customer service and great products deserves recognition. Once again, SRG comes through with both. Their packaging methods is superior and I never lose soil as a result. Jude and SRG are well deserving of a top 30 spot!

Docjon
Fleming Island, FL

Positive HumbertoD
(3 reviews)
On Dec 30, 2012, HumbertoD Atlanta, GA wrote:

Fantastic customer service.
Ordered three times from them and I am going to order more.
The plants are in 4 inch pots and they were all very healthy and they have the best shipping policy in the market. I always get my plants in less than 3 days (I leave in Atlanta).
They have a great selection of natives and I could only wish they expand the selection more.
This is a 5 star company!

Positive nikkers390
(2 reviews)
On Nov 13, 2012, nikkers390 Fort Myers, FL wrote:

I ordered from their end of season sale. The prices were incredible!
I ordered plants just to see what they look like. I was impressed. They arrived as scheduled and were packed superbly.
There was an issue with a couple of the plants. I called and Jude gave me a credit as I requested. With my credit and a customer appeciation coupon, I ordered more plants. I was not disappointed. I would not hesitate to recommend them or to order from them again.

Positive SoTX
(8 reviews)
On Oct 28, 2012, SoTX Karnes City, TX wrote:

In more than 30 years of mail order plants, SRG is hands-down the all-time best I have seen. Plants, prices, packing, & service are superb.

Positive Zone7B8A
(3 reviews)
On Oct 13, 2012, Zone7B8A Fayetteville, GA wrote:

I recently placed two orders during their end of season sale. Most were 4" pots for less than others charge for 2" pots. I hade one variegated plant that had reverted and they sent an immediate replacement. Service is fast and plants were perfect. They have 7.99 flat rate shipping unlike others where the shipping costs as much as the plants! I got two big boxes sent packed full of plants for 7.99 shipping and handling and they send you an e-mail when they've shipped. Their packing is as as good as or better than most also. Jude Groninger is awesome and answers any e-mails immediately.

Positive Randy98745
(4 reviews)
On Oct 12, 2012, Randy98745 Bloomfield, NJ wrote:

I found these guys on Dave's and figured I would give a try. I placed my order on Sunday night and the plants arrived onThursday with timely email notifications and at great prices. They have an excellent variety of ornamental grasses and perennials The packaging was perfect and the plants very healthy and a very generous size. I wouldl order from them again.

Positive shelbycountyal
(2 reviews)
On Oct 5, 2012, shelbycountyal Lake Purdy, AL wrote:

I ordered several plants from Santa Rosa Gardens at incredibly low prices at the end-of-season sale-not really expecting much at those prices. I spoke to Jude who was very courteous. She emailed the tracking number as soon as my package was dispatched. Within days I received beautiful, large plants that were in excellent condition, as they were very well packed. In addition to my order I received a beautiful new Gaura cultivar as a free gift! I have been mailordering plants for over 17 years and this is the best company I have ever dealt with.

Positive juhur7
(9 reviews)
On Oct 4, 2012, juhur7 Anderson, IN (Zone 6a) wrote:

Posted on September 13, 2012, updated October 4, 2012
Posted on June 28, 2012, updated September 13, 2012
Bought five plants,arrived in three days once shipped, plants all looked excellent.packing was excellent, good place to shop.


On September 13th, 2012, juhur7 added the following:

Bought some Delosperma cooperii ice plants for the rock garden,real nice plants, in great shape upon arrival ,and they came right on time to information. This company has nice plants and a great information process. This is my second order from them. I have no doubt I will again.
On October 4th, 2012, juhur7 added the following:

I placed a third time order with them,It all arrived quickly in good shape.All as good or better than the first time,with that, I am extremely pleased!!!
Positive dlewisny
(2 reviews)
On Sep 30, 2012, dlewisny Hazlet, NJ wrote:

I gave SRG a try because they had so many good reviews. However, when I saw their prices, I felt it had to be too good to be true and they must send little seedlings. I was so surprised when my first order arrived. Great packing, and nice sized healthy plants. SRG is a great find and I am redoing the garden beds with much of their product. The 80% sale forced me to do that because I ordered so many plants! :)

Only 2 things I would have loved to see: Jack In The Pulpit and Yucca, this way I could just do one stop shopping. Their customer service rep, Jude is great to deal with and she answers your questions promptly.

As with any mail order company some plants just don't make it to your home in good shape, and I notified Jude and the replacements were sent, no questions asked. Now I now why they are one of the top companies on this web site!

Positive samosa
(5 reviews)
On Sep 29, 2012, samosa San Diego, CA wrote:

I have ordered several times from Santa Rosa gardens. they always excel in quality of plants, packing, shipping and COST. I just ordered about 15+ plants from their year end sale. All of the plants were good size, healthy, well packed and shipped quickly. I have nothing but great things to say about Santa Rosa.My only suggestion is to add more rare plants/tropicals to their list, then I won't have to shop from 10 different places. I could just get most of my plants from Santa Rosa Gardens :-)

Shina , San diego

Positive bluecolumbine
(5 reviews)
On Sep 27, 2012, bluecolumbine Milwaukee, WI wrote:

Great prices, fantastic customer service, well-established and healthy plants. They're my favorite place to order from!
When a plant died, they were very willing to replace it or give me a refund. I think very highly of them and will continue to buy most of my plants here.

Positive SBounds2
(2 reviews)
On Sep 27, 2012, SBounds2 Oklahoma City, OK (Zone 7a) wrote:

I just received my first order from Santa Rosa Gardens, and I was blown away! The plants are large and healthy. The packaging is superb. The end-of-season prices were fantastic. Regular prices are very good, too, especially considering the size and quality of plants compared to other mail order companies. I've sworn off mail ordering plants several times in the past, but I'm so happy with the 47 plants I just received that I ordered 37 more. Santa Rosa Gardens is now my go-to mail order company.

Positive etnredclay
(5 reviews)
On Jul 19, 2012, etnredclay Spring City, TN wrote:

Posted on July 11, 2012, updated July 19, 2012
Santa Rosa was recommended to me on the Coneflower forum -- bonus, there was a clearance sale going on for coneflowers. I ordered 8 different ones. When they arrived, some had flowers on them, an unexpected surprise. Superlative packaging, not a single broken leaf or stem, soil in pots, everything neat and orderly and lush. Their flat-rate shipping is fabulous... and encouraged me to keep adding to my order. Sneaky.

The plants are nice, not fabulous, but I didn't expect fabulous for 4 bucks. However I tapped one out of its little pot and saw lovely root structures. They were a bit dry --- NOT their fault as we've had terribly hot weather lately -- and they weren't completely parched. So I'm giving them a nice bottom drink of Super Thrive and have the bed ready to plant tomorrow.

I am VERY happy with my first order from Santa Rosa. So much so that I went back and placed an order for 15 ornamental grasses.


On July 19th, 2012, etnredclay added the following:

Second order from them was also wonderful. Packaging is the best I've ever seen, each potted plant was secured in a mesh sock and then wrapped in a huge amount of brown paper. Not a speck of soil out of place. Not a crushed leaf. Of the 15 ornamental grasses I ordered (3 of 5 kinds), 12 of them were spectacular, and 3 of them were OK to look at. Then I tapped the 3 out of their pots -- huge root systems. I'm very happy with my order. They get a bottom drink of SuperThrive tonight and planted in groups tomorrow on my empty terraces.

THANKS, SantaRosa. If I can figure out how to leave a second positive for my second order, I'll do it.
Negative echinaceamaniac
(15 reviews)
On Jul 16, 2012, echinaceamaniac (Clint) Medina, TN (Zone 7b) wrote:

I ordered Coreopsis 'Cosmic Eye.' They have sent it twice and I still don't have the correct plant. I don't like leaving negative feedback, but they seem to have a problem getting the correct plants sent out. Also, the other plants I received from them this year were tiny. Example: Hydrangea 'Zebra' - It was 3 inches tall and cost $9.99. It died and there was nothing I could do to save it. It was just a tiny cutting!

Positive Sam1999
(3 reviews)
On Jul 7, 2012, Sam1999 Ann Arbor, MI wrote:

As another reviewer said their prices seem too good to be true, especially the sales.....what great deals. The plants were bigger than I expected for the price. I placed 3 or 4 orders this year (probably around 100 plants total) and even with this extremely hot weather we are having here everything is doing well. Will definitely order again.

Positive spittingkitten
(2 reviews)
On Jun 25, 2012, spittingkitten Hillsborough, NC wrote:

I received another order from Santa Rosa Gardens. One of the plants wasn't doing well when it arrived and before the weekend was over, didn't look like it would live. On Monday, I called Customer Service, the plant was mailed out the next day and arrived before the week was out, happy and healthy. I have ordered several times from Santa Rosa. This is the first time I have ever had a problem with anything I received from Santa Rosa and I couldn't ask for a easier recovery from a problem. Other online plant vendors should take a lesson from them in customer service, packaging and quality of plants. Keep up the good work, Santa Rosa. A very happy customer!

Positive norcal_garden
(1 review)
On Jun 22, 2012, norcal_garden San Jose, CA wrote:

I am very pleased with my plants from Santa Rosa Gardens.
All plants I purchased were healthy and beautiful. They all were carefully packed too.
My favorite this time was Lavender Provence.
The quality of plants were excellent and prices were great! I will definitely be ordering from them again.

Positive linette2001
(22 reviews)
On Jun 22, 2012, linette2001 Gainesville, FL (Zone 8b) wrote:

Posted on June 18, 2011, updated June 22, 2012
I was really pleased with the quality of the plants I received. I ordered 4 echinacea and they were out of one so sent me two in it's place! They were very large and healthy and one was blooming. The packaging was excellent. Will definitely buy from again.


On June 22nd, 2012, linette2001 added the following:

Just received my second order today. Ordered hellebores, echinacea, and phlox. Plants are very healthy and nice-sized. Packaging was excellent.
Positive pollyk
(83 reviews)
On Jun 17, 2012, pollyk Hannibal, NY (Zone 6a) wrote:

I have ordered for my nursery from Emerald Coast Growers over the years, always satisfied. This year I noticed they had teamed up with Terra Nova! How wonderful for us nursery people.

I also have gardens of my own, and needed some new plants for those gardens, and I saw the rave reviews for Santa Rosa. Then I noticed it seemed Santa Rosa and Emerald Coast carried the same plants.

Surprise, they are owned by the same person, Paul Babikow (co-owner). I have spoken with Mr. Babikow personally years past, and a more helpful person can not be found. So I knew Santa Rosa would be good.

And I was right. My order was just fantastic. Beautiful plants, wonderful packing, delivery right on time. The best!

I honestly do not know how they can sell plants for the prices they do.

Positive geegata
(1 review)
On Jun 17, 2012, geegata Fremont, CA wrote:

I am so pleased with buying my plants from Santa Rose Gardens. They are by far the best online nursery on the internet. After my first purchase just to try them out, I have been a repeat customer.

Their plants arrived in large 4" pots, the quality of their plants are excellent, and they ship ASAP and mean it!! They also take care in packing and wrapping their plants so they arrive undamaged. Love this company and will buy only from them.

Joann, Fremont, CA

Positive uripadees
(1 review)
On Jun 15, 2012, uripadees Highland, WA (Zone 6a) wrote:

Wow, what can I say, The plants where shipped on Monday and they arrived on Wednesday. From Florida to Washington State in three days, now that's fast. And, to top it off they added a free gift of another plant. Now that is service. Thanks for everything. You guys are the greatest!

Positive rosethyme
(12 reviews)
On Jun 15, 2012, rosethyme Denton, TX (Zone 7b) wrote:

Santa Rosa Gardens....my new favorite nursery! Beautiful plants...good sized and healthy. Customer service is 5 star all the way and shipping is reasonable and fast. Just placed a second order since they have a fantastic sale going on right now.

Karen

Positive ATekk
(2 reviews)
On Jun 13, 2012, ATekk Morristown, NJ wrote:

After receiving my second order from Santa Rosa I thought it was about time I wrote my positive feedback down for others to read.

Since I was redoing an entire yard I needed a lot of plants. I have used online nurseries before and have always been happy, but after my usual online nursery raised their prices drastically I had to find something more wallet friendly for large orders. After looking on Garden Watchdog I found Santa Rosa. Needless to say I have found my new "go-to" nursery for all my garden needs.

After placing a large order last fall for spring shipment I have to say I was a difficult customer (probably changed my mind, and in turn my order, at least 5 times). Jude at customer service though was always super pleasant and easy to deal with. There was never a complaint, delay, or even sigh with all my changes. Customer service is super important to me and I think too many companies take this for granted. Santa Rosa is tops in this department!

Then it came to the actual shipment and plants. Man was I impressed with their shipping technique. individual "socks" around each plant to try to keep all leaves, stems, grass shoots etc in place and soil from getting all over the place. On top of that each plant was individually wrapped in moist paper. Although it took a while to unwrap everything (~50+ plants in my order) there was not one dry branch in the lot and loose soil was almost non existent. Definitely best shipping method I have come across from mail order nurseries.

Finally, and again something very important to me, the warranty. Gardening is my favorite hobby, but it can very frustrating when you spend money on plants that for one reason or another die and then you are left with an empty spot in your garden bed and less money in your pocket. Sure your local Home Depot or the like may have a warranty, but man is it a pain to try to find that receipt and the bring back a giant ball of dirt to customer service to try to get an exchange. I have lost a total of 3 plants out of my 60+ ordered at this point and getting a replacement was as simple as an email explanation followed by a shipping date confirmation. Doesn't get any easier than that!

Now for the fun part of watching all these plants grow and mature over the next couple years. I will definitely be back!

Positive pat_szuba
(1 review)
On May 30, 2012, pat_szuba Pasadena, MD wrote:

Wow! What beautiful plants! I am very impressed with their quality and shipping/packaging. I will definitely keep this site bookmarked for any future needs.

Positive lcmoody1
(3 reviews)
On May 10, 2012, lcmoody1 Flemington, GA wrote:

WOW, what service!!! My original order was placed 3/26/12, ordered 9 ornamental grasses, it took about 1 week to arrive. I contacted customer service 5/05/12 via email to inform them, 2 didn't make it and a 3rd one was barely holding on. I received replacements for all 3 on 5/10/12 and they are bigger and stronger than my originals! I couldn't believe it! I'm very skeptical about online nurseries due to horrible experiences in the past, but Santa Rosa Gardens has earned my trust--Don't be afraid to order from them!

Positive rocky4919
(1 review)
On May 1, 2012, rocky4919 Lombard, IL wrote:

I ordered 6 plants last year. After a weird winter and spring, two didn't make it. Asked about returns and almost instantly got an email telling when the replacements would be shipped! I was impressed when I got the plants and even more impressed with their customer service. I hope I can find some more room so I can order more plants. Selection is great, packing was as well and the customer service? Well, it was outstanding! Other than the few annuals I think from here out, this is where I will purchase my plants.

Positive joycemarie1212
(1 review)
On Apr 28, 2012, joycemarie1212 Plano, TX wrote:

This is my third or fourth experience with Santa Rosa Gardens, and, with one minor exception, all plants survived the trip from CA to TX splendidly. The year one plant appeared sickly upon arrival, and after unsuccessful attempts to revive it, a newly patented Dancing Dolls salvia, the staff without hesitation shipped another at no extra cost to me. I heartily recommend Santa Rosa Gardens without qualifications!

Positive JetGal
(21 reviews)
On Apr 26, 2012, JetGal Sugar Grove, IL wrote:

Hi folks @ Santa Rosa Gardens! I received my Heuchera order yesterday & all three boxes arrived safely and all my plants were healthy and unharmed.

I've purchased H. Encore from you before & they have all performed extremely well in my 5a garden that I had to have more. Also excited about H. Dark Chocolate & H. Stainless Steel, which are new varieties to me, so can't wait to put them in their new homes.

Thanks much again for the beautiful plants & will most definitely be ordering from you again!!!

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