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Comments regarding Santa Rosa Gardens

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  Feedback History and Summary  
367 positives
2 neutrals
6 negatives


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Positive blondedonna12
(2 reviews)
On Apr 24, 2017, blondedonna12 Jacksonville, NC wrote:

I have ordered from this company several times in the past, and I've always been happy with how the company carefully packages each and every plant you order from them. If you have a plant that ends up not surviving the growing season, just contact customer service and they will easily send a replacement without a hassle. I unfortunately had to do that once, but it wasn't because the plant was bad, it was more I think because I had planted in an area that the flowers weren't suitable for. Santa Rosa's prices and sales are honestly some of the best I have seen online. They sometimes offer deals, and plant selections, that are far better than what can be found at your local Lowe's or Walmart stores. I highly recommend people try this company!!!

Positive ChrissieY
(1 review)
On Apr 19, 2017, ChrissieY Cary, NC wrote:

Posted on April 15, 2017, updated April 19, 2017
Posted on April 10, 2017, updated April 15, 2017
I recently moved to NC and am a novice on gardening so this comment may not have the best wordings and viewpoints. Now that I get the disclaimer out of the way, here\\\'s my review on Santa Rosa Gardens:

Their service on the ease of ordering and communication were good. The price and selections were good. What made me go ahead and ordered a bunch of plants from them was actually the vast positive reviews from various comments. However I am giving them \\\"Neutral\\\" because so,e of my plants arrived looking sad. I received a shipping notification on Tuesday and received the order on Friday (FL to NC, I thought it would be quicker than that on Fedex.) Almost all the plants were loose even though the were wrapped/sleeved individually - lots of soil were detached so the plants were loose in the pot. I planted them all on the same day and hoping they will pick up. 

Well, today is Day 3 (Monday) and more than 10 plants were looking happier than Friday including 4 Heucheras. Sadly there are still a few plants that weren\\\'t returning to their healthy state. Interestingly the weeping ones are those one of the pair I ordered - I purchased 2 Ascot Rainbow, 2 Baptisia (blue false indigo), 2 violet creeping Phlox, 2 Lamium Beacon Silver, and 1 of each mentioned pairs appear to remain wilting since Friday. I do find it strange as I planted each pair at the same area next to each other (same amount of water/sun/air... etc.).

Although I was disappointed at the packing and the few wilting plants, the rest of the plants do seem to adapt without issues so far. Anyway, I am keeping my fingers crossed and will allow another 4 days hoping they will all be happy in my garden eventually. I will update the review after that.

On April 15th, 2017, ChrissieY added the following:

04/15/2017 update: it\'s now been a week and one of Ascot Rainbow is pretty much dead, although the other Ascot Rainbow has picked up and looking well. 2 Baptisia - blue false indigo, remain standing although still not looking the happiest but there\'s hope. The rest of the order (15 plants) are looking good. I have contacted the sales as suggested by their representative and am waiting for their response. Hope to have the next update with good news to report.
On April 19th, 2017, ChrissieY changed the rating from neutral to positive and added the following:

03/19/2017 update: SRG has responded and offered solutions on the wilting plants. I found them very easy and pleasant to deal with and consequently I have ordered a few more plants knowing I will be satisfied with their products and service. I will recommend and continue to order from SRG of those I couldn't find in the local nurseries.
On Apr 19, 2017, Santa Rosa Gardens responded with:

"On Apr 10, 2017 5:37 PM, Santa Rosa Gardens responded with:

Thank you for your feedback and comments. Our apologies for the poor shipping that occurred with your order. Please know that the condition of your plants arrival is not the normal for Santa Rosa Gardens. Please give sales a call and we can note the problem and help you with any plant issues that arise. We guarantee all of our plants and stand behind their performance, so we hope that we can win your trust back!"

Positive cwalke
(4 reviews)
On Apr 17, 2017, cwalke Longview, WA (Zone 8b) wrote:

Posted on April 17, 2017, updated April 17, 2017
Posted on October 17, 2011, updated April 17, 2017
Posted on October 17, 2011, updated October 17, 2011
Posted on October 3, 2011, updated October 17, 2011
I ordered several echinaceas and some grasses from Santa Rosa last month and they arrived healthy and larger than expected for mail order. Packed well. I was very pleased with this company and feel more hopeful that these late season plants will get through their first winter.

On October 17th, 2011, cwalke added the following:

17 October Well, I can\\\'t seem to stay off Santa Rosa\\\'s website...I\\\'ve made 2 more orders since the first one. This nursery has an excellent selection of native plants and especially grasses, of which I\\\'m quite fond. Sale prices are excellent and plants are good sized and healthy. This is my new favorite online nursery:)
On October 17th, 2011, cwalke added the following:

17 October Well, I can\\\'t seem to stay off Santa Rosa\\\'s website...I\\\'ve made 2 more orders since the first one. This nursery has an excellent selection of native plants and especially grasses, of which I\\\'m quite fond. Sale prices are excellent and plants are good sized and healthy. This is my new favorite online nursery:)
On April 17th, 2017, cwalke changed the rating from positive to neutral and added the following:

I have ordered from SRG for several years now. This last order (this spring) however, was somewhat disappointing. As some others have mentioned recently, the plants that arrived were mostly out of their pots with dirt falling all around the box. They have also started using some new fabric type wrap rather than the net bags to protect the plants but I found this new product a hassle to remove from the pots. Finally the plants themselves were markedly smaller than those I have become accustomed to receiving from Santa Rosa and were sort of smashed down by shipping or packing or something. I have planted all of them after giving them a day or two to recover.
My last order, made last fall was also a bit on the small and weakly side but I decided that, given the great experiences I\'ve had with Santa Rosa, one adverse experience wasn\'t that bad. I still feel that way but I do hope that they will maintain the standards that have made them such a popular company.
On April 17th, 2017, cwalke changed the rating from neutral to positive and added the following:

Positive plumtree11
(2 reviews)
On Mar 27, 2017, plumtree11 Basking Ridge, NJ wrote:

Received my hellebores; very happy with the purchase. Big healthy plants at great prices, safely packaged, shipped as scheduled.
Will order again!

Positive Viton60
(1 review)
On Mar 23, 2017, Viton60 Lakewood, NJ wrote:

Beautiful plants for a great price. Arrived as promised, super healthy with excellent root systems. If there was one negative it would have to be the packing method. While the plants were all sleeved to prevent physical damage there was nothing to hold the soil in the pots. When I opened the box there was loose soil all over the place. All 5 plants were falling out of their pots to some degree with roots exposed.That being said I think they will be fine as they were sturdy plants to begin with. I would definitely order again.

Positive carolmo
(19 reviews)
On Nov 2, 2016, carolmo Olathe, KS (Zone 5a) wrote:

Posted on October 21, 2016, updated November 2, 2016
Posted on October 11, 2012, updated October 21, 2016
Just received 15 sale plants. Wow! Best packaging I have ever seen. Beautiful plants. Received free gaura plant. Will order again.

On October 21st, 2016, carolmo added the following:

10/21/16 Just received 6 more plants from their fall sale - prices unreal - so low. Packaged very well to protect the plants. Picked up a Cantaloupe Echinacea for my daughter who admired the one I already had - it has an opening flower bud on it - wow. Also got for me - 2 plants that I had before but lost - dianthus baths pink, hosta stained glass and 2 new ones - penstemon carillo rose, sedum lime twister. I read their directions, removed paper, removed netting from the bottom, replaced any lost soil, watered them and placed in shade overnight - will plant in tubs tomorrow. Excellent company and great sale prices. Beautiful plants.
On November 2nd, 2016, carolmo added the following:

11/2/16 more plants - all beautiful - some with blooms - great packaging, great prices, fast shipping. This is a great company.
Positive 88griz
(1 review)
On Jun 24, 2016, 88griz Malmstrom AFB, MT wrote:

Posted on June 22, 2011, updated June 24, 2016
Just a note to let you know that my Echinacea Harvest Moon perennials arrived today 06/22/11. I am VERY PLEASED with the healthy looking plants and with the short time that it took for them to arrive after they were shipped. I am also pleasantly surprised at the size of the plants. You will be high on my list next year when I want more plants.

On June 24th, 2016, 88griz added the following:


It is a "no brainer" to order from this company. My plants were shipped on a Monday from Florida and arrived in Montana on Wed. You simply cannot beat their excellent service.

Also, there is never any question as to getting a replacement plant if that becomes necessary. Their communication department is outstanding. I always receive an immediate response to my questions or concerns.

This is the only company that I will ever order any plants that I need.

Thank you, Jude. You are the best!
Positive Deelewny
(1 review)
On Jun 24, 2016, Deelewny Hazlet, NJ wrote:

Order several times a year from here and never disappointed. If I have a question for Jude, she always finds time to respond. This year I needed plants for a new garden bed but I waited a bit too long and a lot of plants I needed were sold out, as that's how popular they are. Order early. Plants are nice and healthy. If you wait for their sales you won't believe what you are getting for the price, but like I said you may not get the specific plant you wanted/needed.
If you never tried Santa Rosa Gardens then just order a couple of plants and I bet you will be back again and again. If for some reason you aren't happy with the plants, they stand behind what they sell. As a matter of fact, I am getting ready for my Fall order.

Positive BJames1
(14 reviews)
On Jun 19, 2016, BJames1 Elizabeth City, NC (Zone 8a) wrote:

Posted on August 16, 2009, updated June 19, 2016
I love this company. Santa Rosa Gardens is great all-around: superb customer service, high quality plants, great shipping rates, guaranteed live-on-arrival, a wide assortment of varieties (especially grasses), and friendly and quick customer service. I have done business with them for several years and I look forward to ordering from them in the future. Actually, I can\'t wait!

On June 19th, 2016, BJames1 added the following:

A company I return to each year for making plant purchases. My only complaint is that plants have gotten a little smaller and packaging a little less secure.
Positive DonnaMack
(59 reviews)
On Jun 16, 2016, DonnaMack Elgin, IL (Zone 5a) wrote:

Posted on May 18, 2016, updated June 16, 2016
Posted on May 11, 2016, updated May 18, 2016
Posted on May 30, 2015, updated May 11, 2016
Posted on April 25, 2013, updated May 30, 2015
Posted on March 29, 2013, updated April 25, 2013
Posted on March 29, 2013, updated March 29, 2013
I ordered from Santa Rosa based on the overwhelmingly positive feedback, but my personal experience was very disappointing. I ordered two alchemilla mollis from their half price sale last fall, and received very tiny, rather wornout plants. I had to put tags on them so I could find them, they were so tiny. I have been gardening since 1996, so I know how to install plants.I though that I would wait for spring, but they have shown no development at all, so I have ordered plants from another company.

I should add that evry single plant I ordered from other companies, however small, performed for me.

On March 29th, 2013, DonnaMack changed the rating from negative to neutral and added the following:

I received a very gracious email from Ms. Jude Groninger of Santa Rosa Gardens. She seemed genuinely concerned, and offered me a ship date of April 22 for the replacement plants.

I am changing my rating to neutral, and if this attention is any indication, I am in hopes of changing my rating to positive.
On April 25th, 2013, DonnaMack changed the rating from neutral to positive and added the following:

I received replacement plants, plus a gift, and I must say that the alchemilla mollis are amongst the finest I have ever received - beautiful, large, and well packaged. Just excellent.
On May 30th, 2015, DonnaMack added the following:

I must give credit where credit is due. I have ordered several grasses from Santa Rosa this year: calamagrostis acutifolia, calamagrostis brachtitryca, miscanthus \\\\\\\'Morning Light\\\\\\\'. All have been excellent.
On May 11th, 2016, DonnaMack added the following:

Wow, A+ this year. I fell in love with dwarf plumbago, ordered six and got these perfect gems. They are so gorgeous, I can\\\'t believe they were hauled around the country. I ordered a third calamagrostis bractitryca to go with the two I purchased last year. I don\\\'t know how they do it., but they do it very well, and I scan their lists every year for additions to my garden.
On May 18th, 2016, DonnaMack added the following:

I just realized, as I was planting my plumbagos from Santa Rosa, that I paid for six, and got 7!
On June 16th, 2016, DonnaMack added the following:

I have garden clients and some of them rely upon me for plant recommendations and suppliers. Of course, I want to impress them. I needed a trio of geranium biokovo, eragrostis spectabilis and plumbago - nine plants in all. I bought them all at deep discount - my client expressed concern. Won't they be duds?

The plants were all beautiful. The eragrostis was the best I have ever seen - heck, they were better than mine. I was so pleased because it reflects on me, but it also demonstrates the very high quality of the plant material from this company.
Positive nlhannamd
(2 reviews)
On May 15, 2016, nlhannamd White Oak, MD wrote:

I've been ordering from this nursery since 2012 and have been very happy. The packaging has always been top-rate and the plants, good quality. Sometimes the plants are on the small side but the website is clear that almost all plants come in a 4-inch pot so I know that now.

Positive GardenRanger
(5 reviews)
On May 6, 2016, GardenRanger Lynchburg, VA wrote:

1st experience ordering from this vendor.

Ordered 5 "Blue Bayou" cortaderia that are difficult to locate here in central Virginia. All good.

The plugs are healthy, large... very well grown. Grasses arrived in a timely manner and were securely... beautifully packaged.

Very happy with them. Shall be ordering from this vendor again in the near future.

Positive jdlcav
(3 reviews)
On May 3, 2016, jdlcav Huntsville, AL wrote:

I have placed several orders with Santa Rosa Gardens. The selection is excellent. If it turned out that something was not available, I was told right away and given the option of replacing it with something else or obtaining a refund. In each instance, the order was promptly delivered. Most importantly, everything I planted has come up looking great. I really like this company and highly recommend it.

Positive GStickler
(8 reviews)
On Apr 21, 2016, GStickler Marshallville, GA (Zone 8a) wrote:

Ordered some coneflowers as well as Pink Muhly grass. Plants came quickly, were securely packaged, identified, and in good shape.

Being listed on Dave's Garden Watchdog Top 30 says it all, and they deserve it. I'll be back often.

Positive jheisser
(2 reviews)
On Apr 17, 2016, jheisser Fairland, IN wrote:

I ordered 2 Tiarella plants this year and several plants last year. All the plants were in excellent health and of the expected size. My only complaint is that their otherwise good packaging makes no provision for keeping the soil in the pot. As a result the plant could slip out of the pot and/or the roots dry out.

Positive mrickett
(7 reviews)
On Apr 12, 2016, mrickett Lawrenceville, GA wrote:

I ordered seven perennials from Santa Rosa Gardens. They are beautiful plants! The foliage is dense and the root system is well formed without being pot bound. I was impressed with how well they were prepared for shipping. I have received plants from other vendors where all the soil had fallen out of the pots and the plants were damaged. These were in excellent condition. There was netting around each individual plant as well as paper. Also there was enough material added to the box to prevent the plants from being tossed around during shipping. Santa Rosa Gardens is now at the top of my list for mail order plants.

Positive DavidLMo
(8 reviews)
On Oct 16, 2015, DavidLMo St Joseph, MO wrote:

Posted on October 17, 2014, updated October 16, 2015
Best packaging I have ever seen and I have internet purchased plants from over 50 vendors.

And their Fall Sale prices are GREAT! Great value, great selection, great delivery and packaging.

Highly recommended and WILL return again.

On October 16th, 2015, DavidLMo added the following:

Looking for Awesome rating .... :-) Email to the company today:

You folks are awesome!!

I received Order 88184 today which was a replacement for Order 87918 which I had just received a week ago today. On the earlier order, I was concerned as to whether the plants would even make it. One was in particularly bad shape. They were received bone dry and all the soil had fallen out of the pots. I called
just Monday of this week.

The replacement plants are MUCH better than those I originally received. They look great --- EVEN though, they too were received bone dry and most of the soil
was not in the pots.

I have given you highly rated evaluations on the net at sites I WILL continue doing so as you guys are great. Quality is good, prices are reasonable and customer service is some of the best I have ever encountered.

Order 87918 was my third order with you and I am so happy, I may place yet another order in the next few days.
Positive Shaken
(4 reviews)
On Oct 15, 2015, Shaken Scottdale, PA wrote:

This, along with 3 orders from other online nurseries, were my first online plant orders. The largest was from Santa Rosa Gardens and with 3 of 4 orders received, these are the nicest. All of the 25 plants I ordered are beautiful. The packaging was first class.

A few of the plants in a package I ordered weren't in stock but a quick email resolved that. All the questions I had were responded to very quickly. Will definitely be ordering from them again.

Positive Carolinaflower8
(2 reviews)
On Oct 12, 2015, Carolinaflower8 Greensboro, NC (Zone 7b) wrote:

I was nervous about ordering live plants online, as I had never done that before. My experience was AWESOME. I ordered during a sale and still received a % off code for signing up for emails. One plant was not available when it came time to ship (I had ordered some time in advance), but I was offered very acceptable alternatives. Emails are nearly always answered very quickly (and always so if I have a true question--I do tend to be a bit chatty).

The plants arrived looking great, except for perhaps one. I called with a question and received an immediate answer. I did not expect anything to really bloom or grow much this year, but three of my six plants did bloom. They all grew at least somewhat (and some more than that), which is great considering they are first year perennials (and we had a a very rough NC summer). One plant did not do well and ended up dying. I emailed to ask if it would potentially come back in the spring. My response was an apology and an order for a replacement plant (plus an extra free one of something I ordered previously). That tells me this company really does stand behind their plants!

I cannot say enough good things about this company--great plants, great customer service, personal service, and coupons. I just put in another large order for spring 2016, and I am excited!!

Positive smcatl
(2 reviews)
On Aug 8, 2015, smcatl Atlanta, GA wrote:

Santa Rosa Gardens is extraordinary. Their customer service is prompt, their packaging is great, their shipping is precise and prompt. Everything I've ever ordered from them has thrived, far outstripping plants I've ordered from other mail order nurseries. Even the clearance plants I ordered and planted in mid-July (in Atlanta, no less) perked right up and look great now. I may stop ordering from anybody else!

Positive 1lolita1
(9 reviews)
On Jul 20, 2015, 1lolita1 Elgin, IL wrote:

Highly recommend this nursery. Good prices and excellent sales prices. Plants arrived in stretchy mesh sleeves that held them all in their pots nicely, and then each was wrapped in several layers of brown paper for added support. And the paper had vents for air circulation. Excellent communication, even though I was confused and probably aggravated the beans out of them lol! They emailed me a discount coupon to cover the difference of a pricey plant that went on sale right after I bought it, but I felt it was only fair to decline it since by that time they were probably ready to scream from frustration with me lol! (As an added plus, I ended up with a whole bunch of mesh sleeves that I can use to bag my bar soaps. I usually use the netting from bags of fruit, it makes a great exfoliator & quickly produces tons of suds. But these are so much more sturdy & a bit softer. And of course, I used the brown paper as a weed barrier when I planted my new babies. Probably the most usefull packing I've ever run across!)

Positive randibear
(3 reviews)
On Jun 26, 2015, randibear Deerfield, MA wrote:

I ordered 35 perennial plants on 6/23/15 and received them on 6/26/15 all in perfect condition. Each plant was meticulously placed in a heavy net covering and then was wrapped in heavy cushioned brown paper and came damp. Plants on the bottom were as perfect as the ones on top. I got these on sale at a great deal and they were substantial plants They came in 3 1/2 inch square pots with plenty of soil which the netting keeps in the pots. I would highly recommend this company for plants as their size is decent and their shipping method is very protective and prevents damage in shipping. Very, very happy. Thanks! Randi

Positive GreyMamma
(1 review)
On Jun 11, 2015, GreyMamma Fairport, NY wrote:

I've ordered and have been very pleased with Santa Rosa in the past. This last order I did have a problem however. The plants were very wet, (I was told they had dealt with a lot of rain which was true and forgivable), and one plant was suffering terribly. It had lost most leaves and what was left were yellow. They were very quick to offer a replacement and even sent a free gift plant as well. The replacement and gift plant were in very good shape. The Bell Flower was even in bloom. Not the largest plants I've received from them, (although the two lewisias were larger than my local nurseries offered and beautiful!) but I'm very pleased. I'll definitely order from them again.

Positive Wiesendangen
(2 reviews)
On Jun 1, 2015, Wiesendangen Blairstown, NJ wrote:

Love this company! Great costumer relations person, always answers email promptly. I have ordered from them several times, plants always arrived in good shape and took in my garden. If the plants are small, they are held back with a notification. My favorite thing however is the Bargain Box! Never yet failed to delight me.

Positive narina77
(6 reviews)
On May 29, 2015, narina77 Blairstown, NJ wrote:

I placed two large orders on faith just by the positive reviews here and I was not dissapointed. Everything was large and healthy. I got their bargain boxes (shade and perennial) and they gave me very nice selections (chelone, heucheras, coreopsis, hibiscus, brunnera, hellebores and more that I can't recall right now). They have great coupons and free shipping for larger orders. As a result I have ordered hundreds of dollars worth since. Their prices are usually the cheapest and their plant sizes are bigger than other nurseries. I'm definitely a customer for life!

Positive whhdrsg
(1 review)
On May 11, 2015, whhdrsg Wilmington, DE wrote:

My first order (found them on a garden blog "An Obsessive Neurotic Gardener") and can't say enough about this organization! The plants I ordered were very healthy, a good size, well packed and shipped. I was a little worried about the flat rate longer shipping (cheap me), but they arrived in virtually perfect condition. Careful unwrapping (love the stocking-netting!) and a little water and they are just fine, waiting for just a few more days to condition from Florida to Maine on the covered front porch . . . I WILL be ordering again!

Positive saradus
(20 reviews)
On Apr 30, 2015, saradus Maple Park, IL wrote:

I love Santa Rosa Gardens, so much! I've placed several orders with them over the past two years, some super large and some small. The plants are consistently healthy and well packaged. Santa Rosa Gardens also offers a wide variety of perennials and grasses, and frequently offers coupons and specials. I've been able to try many new plants because of the affordability. Super pleased! Would be delighted if they would start to offer more shrubs.

Positive Stroudwater
(2 reviews)
On Jan 3, 2015, Stroudwater Portland, ME wrote:

I have been ordering from Santa Rosa Gardens for 2 seasons thus far. I have always been pleased with the material they send, and with the packing, etc. I cannot always plant as soon as I receive material so sometimes I have to place seedlings in a sheltered spot (I use a lg. plastic windowbox)
in the shade on my patio. In my experience, these seedlings are tough and sturdy. Yes, sometimes the plant is small and sometimes the plant is root bound. But as an experienced gardener, I know what to do with them. I have a nursery bed for babies, and I simply trim down a root bound plant at planting and give it extra attention. Always great CS, and I save alot of money. Will continue to purchase from them.

Positive MWilliams87
(2 reviews)
On Nov 10, 2014, MWilliams87 Chapel Hill, NC wrote:

I can say nothing but good things about Santa Rosa Gardens. I've ordered butterfly bush, ornamental grasses, black eyed susans, and lavenders from SRG. The plants are outstanding and arrive very healthy looking. The packaging is phenomenal, easily the best packaging I've ever seen from a online nursery. Each plant is individually placed a net sock, to keep the soil from spilling out all over then box, and then wrapped in paper. The fall clearance prices are an absolute steal! At $5 flat rate 2 day shipping... just can't be beat.

You can also pick when the order will ship overall outstanding customer service, healthy plants with well developed roots, and very reasonable prices!

Positive Treaseek
(3 reviews)
On Oct 16, 2014, Treaseek Okmulgee, OK wrote:

Great company. Great communication. Great variety of plants. Good packing. Plants arrived in perfect condition. Already planted and doing well so far. I have become a life long customer.

Positive valal
(7 reviews)
On Oct 9, 2014, valal Natick, MA wrote:

I probably would have hesitated to order from Santa Rosa Gardens because I am on the upper East Coast, figuring transit was too far for plants to go by Ground transit, had it not been for a fellow-DG'er who highly recommended them and they were having a fall sale. I ordered 15 plants at really reasonable prices and saw on their website they plainly display what size their plants are (and how they are packed).

I cannot say enough about this company or the plants that I received. They have definiltely won my business with their prompt shipping (I LOVE that you can pick the ship date and know when to expect your plants, at a time that is convenient for you!), the wonderful packing and the size of the plants did NOT dissapoint. I was impressed at how large some of the plants were, some more than 12" high and full, nice, healthy plants. Some even had blossoms or buds on them, including a foxglove, which I did not expect.

Santa Rosa can expect more business from me and I would high recommend them. The plants were shipped on the Monday I requested, and arrived on Thursday, which was VERY reasonable shipping time as well!

Positive CookieDaClown
(2 reviews)
On Oct 6, 2014, CookieDaClown New Bern, NC wrote:

I ordered several dozen perennials at Fall sale prices from Santa Rosa Gardens. Email communication on the status of my order was excellent and they quickly refunded me for an item that was not longer in stock...after giving me the option of waiting until Spring when more would be available. My order arrived quickly and the plants were in great condition...not only because they clearly had been well taken care of before shipping but because each plant had a mesh stocking and wrapping of paper that protected it in transit. This was my first transaction with their company and I was very impressed. Thank You!

Positive Mima56
(10 reviews)
On Oct 4, 2014, Mima56 Thayer, MO (Zone 6a) wrote:

Posted on May 11, 2014, updated October 4, 2014
I placed a first order with Santa Rosa Gardens, large by my standards, and was very pleased with the transaction and with my plants. I ordered 33 perennials. The packing was amazing, and the plants were big and healthy, with the exception of two that had a horrible fungus. But due to the packing, they never came in contact with the other plants. Whew! Too, I was missing one plant from my order. I emailed the company immediately, and knowing it was their super busy season told them \"no rush\". But I received my new plants in less than a week!

My plants have been in the ground for a month and are doing great. Two asclepias even started blooming within a week! I must say that I am very pleased with my first experience with Santa Rosa Gardens, and I shall order again, especially now that Bluestone Perrenials is out of my price range.

On October 4th, 2014, Mima56 added the following:

I placed a smaller fall order with Santa Rosa Gardens, and the plants I received were in great shape. The Sedum, Autumn Joy, is even going to bloom! I especially like the fact that when you get ready to order, the website shows you how many of each plant are available. Too, this time I said to ship ASAP, and they emailed me with the ship date, so I could mark my calendar. And with each shipment, the plants arrived a day or two sooner than expected.
Positive shindagger
(4 reviews)
On Oct 1, 2014, shindagger Oklahoma City, OK wrote:

Posted on October 27, 2010, updated October 1, 2014
This is a great company to deal with. The plants were extremely well packed and fresh, the personable service excellent. The responses I received via e-mail when I made several changes in my order while waiting for the weather to cool down for proper shipping time was gracious.

The ornamental grass plants I received were smaller than I can buy retail locally but were so much quicker to establish and they were all well rooted. They are now three times larger, looking like gallon sized plants as compared to the 4\" size they were when I received them about a month ago and some are blooming. The gallon sized grasses I planted that I purchased locally two months ago don\'t look like they have grown much at all and were very root bound when I purchased them which seems to be common with grasses. I am sold on this smaller sized plant and the choices are so much better than what I can find here.

I was so impressed, I ordered more grasses taking advantage of their Fall Sale and I just received the 2nd order today and these plants were excellent as well, the service consistent.

I will certainly order from them again next spring.

On October 1st, 2014, shindagger added the following:

Its been a while since I ordered from SRG but I placed 3 separate orders this fall for more varieties of grasses. I love this company, when you see the plants you just want to order more, so I did, two more times. The plants were healthy, large and arrived in great shape. I'm working on a small prairie and their great selection of affordable native grasses is helping make this possible as they naturalize in my landscape. Along with the fall sale plants, I pre-ordered 'Red October' Big Bluestem, seems SRG is the only online place who is selling it, I can't wait to see it color up next fall. I can't say enough about their packing, the ease of ordering, clarity of your order status, the quality of plants and the fun it is to place the order and receive those wonderful big white boxes of healthy plants at such unbelievably reasonable prices.

What a great and reliable company!
Positive Auryla
(6 reviews)
On Sep 26, 2014, Auryla Norfolk, VA wrote:

I don't think I am exaggerating when I say that this company has got to be at least in the top five in the entire country! I have ordered several times from them now, the first time just a few months ago, and every time has been a wonderful experience. In fact, I am going to have to fuss at them for making me spend so much money! LOL They keep sending me these coupons, and I cannot resist! Seriously, everything is packed wonderfully, the plants look great and healthy, the prices are more than reasonable, and the shipping prices are more than fair. I just can't say enough great things about his company.

Positive Old_Gardener
(38 reviews)
On Aug 14, 2014, Old_Gardener Calabasas, CA wrote:

Posted on June 28, 2013, updated August 14, 2014
Posted on March 15, 2013, updated June 28, 2013
Posted on March 9, 2013, updated March 15, 2013
Posted on November 2, 2012, updated March 9, 2013
Posted on October 12, 2012, updated November 2, 2012
Posted on October 4, 2012, updated October 12, 2012
Posted on July 1, 2012, updated October 4, 2012
I had come across Santa Rosa several times in the past while researching plants on the net but had never ordered from them as their prices seemed \"too good to be true\" (especially the end-of-season sale prices - wow!!). After recently coming across them again, I checked them out on Dave\'s and promptly placed an order for approximately 30 plants due to their great reputation here. Well, I could not possibly be happier!

Customer service has been absolutely wonderful (thank you, Jude, for all of your help and for your patience - you\'re terrific!!). They kept me informed on the status of my order, answered questions in a quick and friendly manner, and they shipped my order out promptly. Every single plant arrived healthy, robust and with a full, well-developed root system and each was sleeved in its own \"sock\" for added protection. Also, the shipping fee is amongst the lowest I have seen ($7.99 flat fee with optional 2-day or next-day air). Based on the price, the plants, the vast selection, the packaging, and the customer service, Santa Rosa is now one of only two nurseries that I will always check first when placing an order. Thank you, Santa Rosa, for the great service - you are truly a 5 star nursery!

On October 4th, 2012, Old_Gardener added the following:

I placed an autumn order and received it last week. Every plant has a robust root system and all looked great except for one Gaillardia who did not travel as well as its companions. I emailed Jude on arrival and was immediately offered a replacement. I requested a few days, however, to watch this particular plant. I am happy to say that I emailed Jude this evening cancelling the replacement as the Gaillardia has fully rebounded and now looks as good everyone else (healthy roots = healthy plants). I have already placed another order due to ship on Monday. Great plants at great prices coupled with quick, responsive customer service make SRG a gem of a nursery!
On October 12th, 2012, Old_Gardener added the following:

I received the next order and, as before, every plant looks great! The plants that I received two weeks ago have all transitioned well in my garden, are rapidly putting on size, and many are sending up buds. Santa Rosa is fantastic!!
On November 2nd, 2012, Old_Gardener added the following:

I placed another order earlier this week that arrived today. Although it is late in the season and I purchased sale plants, each and every plant looks fantastic - truly an exceptional delivery. I cannot recommend Santa Rosa highly enough - I will definitely place more orders with them in the future. Also, the plants I received 3 weeks ago have not only settled in, but they have grown considerably (doubled in size or more) and at least half are blooming! Thanks, Santa Rosa, for offering such healthy, robust plants at great prices and thank you, Jude, for always keeping me up to date on the status of my order and getting back to me so quickly whenever I have had a question.

On March 9th, 2013, Old_Gardener added the following:

I placed an order for 24 plants on 2/1 for early spring/March shipping. The plants were shipped last Monday or Tuesday (I received a ship notice on both days - perhaps it is due to there being 2 boxes shipped?) and I received them on Thursday. UPS left my boxes in the middle of a shared driveway (not at my house), the smaller box was upside down, and the plants in the smaller box appeared to have suffered a difficult ride (1 was even out of its pot). Thankfully, SRG had wrapped and packed the plants well and all 21 plants arrived green and moist. I did email Jude just in case the upended plants go into shock and she emailed me back immediately - thank you, Jude, you are fantastic - but, as of last night, they were all resting comfortably in the greenhouse.

I was notified on Tuesday (after shipping) that 3 of the 24 plants were on backorder (hence, receiving 21) and I only wish they had notified me prior to shipping so that I could have substituted similar cultivars that are in stock for the ones that were not ready yet. Still, a very positive review and I have already placed another order to fill in another section of garden.

Santa Rosa Garden has great prices, fantastic customer service (Jude is the best), and packaging that survives the perils of shipping. All of the plants that I have received have, without fail, been well-rooted and healthy. Truly 10 stars! Oh, and many of the perennials that I purchased late last year from SRG are already huge - no sleep, creep and leap for them! Again, a fantastic nursery to do business with!!

On March 15th, 2013, Old_Gardener added the following:

I received another order today. As always, everything was well-packed and the plants look great!
On June 28th, 2013, Old_Gardener added the following:

I received another order mid-June and am expecting my final Spring/Summer order for this year today. As before, the previous order was absolutely lovely out of the box (I emailed with a question about one plant and received a response from Jude within an hour or so - no issue with the plant). Between this nursery and one other (each carry a very different selection of plants), I have been able to re-do much of the front yard and am halfway through the back - and at a very reasonable cost. Thanks, SRG, for the great quality and customer service! You are always the first place I look, now, when shopping for perennials. I\'ll be ordering more come autumn.
On August 14th, 2014, Old_Gardener added the following:

Over the past year, I have placed several more orders as their site and their plants are quite addictive. Although there have been a couple of very minor bumps in the road (a couple of Leptinellas did not ship well, some ants hopped in for a ride mid-way down the route, and some plants were not available to ship), Jude has been there every step of the way. In all fairness to SRG, I read that another, unrelated vendor had the same ant issue at the same time. It turned out that a package depot mid-route had an ant problem and the ants were moving their nests about - definitely not SRG's fault!. In terms of the bamboo shortage, I ordered all of the plants left in stock and I appreciate the fact that they notified me that a couple of the lot were not available. This allowed me time to make a substitution - thank you, Jude! In terms of the Leptinella, Jude offered to refund (which I declined as they were still showing some life) and she also gave me some helpful tips in regard to them. As of today, I could not be happier with the results - the Leptinella have rebounded and I learned some things along the way.

My last few orders with SRG have been rather large and extensive (multiple, multiple boxes - I feel guilty that I paid so little in shipping - and so little for the plants as I caught their end-of-spring sale) and Santa Rosa Gardens has done an exemplary job in filling them. Jude, you and SRG are the best! Thank you so much for all of the time that you have spent helping me and all the wonderful advice. I will definitely be ordering again!
Positive Sherilou
(23 reviews)
On Jul 29, 2014, Sherilou Panhandle Gulf Coast, FL (Zone 8b) wrote:

Santa Rosa Gardens has great prices on plants and shipping as well as a wonderful selection to choose from. They processed my order quickly. The BUZZ Velvet Butterfly Bush is the most beautiful butterfly bush I've ever seen... healthy, too! I will order from them again, for sure. Thank you!

On Jul 29, 2014, Santa Rosa Gardens responded with:

"On Aug 5, 2014 10:42 AM, Santa Rosa Gardens responded with:

We also LOVE the BUZZ Buddleia!"

Positive ehunt123
(1 review)
On Jul 24, 2014, ehunt123 Merrimack, NH (Zone 5b) wrote:

Ordered some grasses Tuesday morning. SRG shipped that day, UPS Ground. Arrived Friday. All plants were shipped professionally, healthy, in a protective netting, and packaged properly. There's a reason why they're top5 here and with many other gardeners. Would order from again anytime.

Positive Schwager
(5 reviews)
On Jul 19, 2014, Schwager Pueblo, CO wrote:

What a delight! I was swayed by the flat shipping and sale prices, but didn't have very high expectations. What I received were reasonably sized plants well packaged. I will certainly purchase here again!

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