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|On May 27, 2017, linuxbob Wichita, KS wrote:
In March of this year I ordered a dozen Echinacea plants for April shipping. My order shipped as expected and arrived on time. I have ordered from SRG every year for several years and to give credit where it's due, they've always treated me well. However, their packaging leaves a LOT to be desired. As another reviewer stated, SRG uses a mesh netting around each plant which does nothing to prevent the potting mix from coming out during shipping even though each plant is wrapped in paper too. All of my plants had lost a good amount of soil and many had broken leaves. A few had lost so much soil that the plant was almost completely out of the pot. 4 plants were in such poor condition that I requested and received replacement plants. Even then one of the replacement plants quality was in very poor shape that I asked for and received a refund. If that wasn't enough, half of the original plants root system was way under developed and probably shouldn't have been sold for at least several more weeks. Previous year's orders have also been missing soil and had broken stems but at least the plants had better root systems and could survive the rough handling compared to this year's plants. I suggested that they look into different packaging methods. It's not likely that they will change because I made that suggestion in previous years and they still use the same material and method. I'm giving this review a neutral rating since SRG customer service is among the best. I will continue to order from them knowing that if I have a problem I can count on them to make it right.
|On May 26, 2017, KrautThistle (Zone 7a) wrote:
After happening upon the Santa Rosa Gardens website and reading the positive reviews on DG here, decided to put an order in for some plants. Received my order on the 19th and waited a week before commenting here in order to give the plants extra time to recover lest I react prematurely. Well the week has passed and where do I begin? For starers, I'm usually not one to complain about finding soil in a shipping box, plants being a bit out of sorts, yellowing leaves, or minor broken stems as these things do happen at times. It shouldn't, but it does. Such is the nature of shipping live plants - but there is a big difference between damages related to shipping and damages that occur due to poor growing conditions or improper handling. Some plants can take the abuse and bounce back, others not so much. It is up to the recipient to be an educated consumer/gardener and to act accordingly.
|On May 1, 2017, Bigfeet Los Alamos, NM wrote:
Ordering online was easy, shipping was reasonably quick. I emailed them prior to ordering, apparently they have a distribution center in Denver (not open to public), but my plants were shipped from Florida.
|On Jun 3, 2016, Windflowers7 Brooklyn, NY wrote:
I am a long time customer of SRG, so I was a bit upset this year with a couple of things. First it seems they got rid of the usual big Memorial
On Jun 3, 2016, Santa Rosa Gardens responded with:
"On Jun 3, 2016 9:30 PM, Santa Rosa Gardens responded with:
|On Jun 18, 2013, erika2me Fruit Hill, OH wrote:
I have been a long time customer of santa rosa but my last order didn't go quite as I had planned. It seems SR is taking shortcuts I have never seen them take before, making me wonder if they should still be my go to mail order nursery.
On Jun 18, 2013, Santa Rosa Gardens responded with:
"On Jun 18, 2013 10:50 PM, Santa Rosa Gardens responded with:
We appreciate your feedback, and we certainly value you as a loyal customer. You can be assured that our goal is to always provide our customers with the best priced plants AND the best customer service in our industry. Our top goal, however, is to provide plants that will succeed for our customers. We grow many varieties of plants and our standard plant size is one that we are proud to offer and are confident will succeed for our customers. We worked hard to develop a pot size that is shippable but DOES set us apart from the bare-root and liner suppliers. For Santa Rosa Gardens, it's simple: If a plant does not succeed, we have failed and will do what it takes to remedy the situation.