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|On Dec 4, 2008, srhelmick Windsor, CT wrote:
I've been searching for a "French" Tarragon plant to cook with for quite some time now. When I found Gourmetseed.com I noticed they sold the seeds I'd been looking for so I bought those and a few others to make the shipping and handling worthwhile. Well, shortly after ordering, I started reading a lot of testimony about how you can't get viable seed from a true culinary Tarragon. The appropriate variety you cook with HAS to be cloned. There are a million dissatisfied customers out there who got duped and not one good review anywhere about anyone successfully growing tasteful Tarragon from seed. When I contacted them with my concern this was their reply:
On December 9th, 2008, srhelmick changed the rating from negative to neutral and added the following:
They did indeed refund my whole order with one request.
On Dec 4, 2008, Gourmet Seed International responded with:
On Dec 4, 2008 5:09 PM, Gourmet Seed International added:
We attempted to answer the questions this customer gave us in several emails, and at every step offered a refund or replacement if the customer was not happy with their purchase. The following is a copy of our latest response where we informed the customer we were issuing a refund:
|On Jul 17, 2008, Containerted Buford, GA wrote:
Online order #05014326
On Jul 17, 2008, Gourmet Seed International responded with:
On Jul 17, 2008 7:20 AM, Gourmet Seed International added:
We thank this customer for their business and their feedback, although we wish they had told us directly of the error so that we could have swiftly corrected it.
|On Jan 22, 2008, alecb mersin
My sister living in New York has ordered on my behalf various seeds from Gourmet Seeds in December 2007(over 30 varieties) which she brought to me when she came to Turkey for Christmas.
On Jan 22, 2008, Gourmet Seed International responded with:
On Jan 22, 2008 7:27 AM, Gourmet Seed International added:
We want to thank this customer for their business and their comments. They bring up a valid concern that we are trying to resolve that will genuinely benefit the customer.
|On Jan 19, 2008, fwfarm Lebanon, OR (Zone 7b) wrote:
The range of varieties is quite interesting, the seeds arrived
On Jan 19, 2008, Gourmet Seed International responded with:
On Jan 19, 2008 10:00 AM, Gourmet Seed International added:
We want to thank this customer for their business and the feedback. With thousands of products on the shelf, it is nearly inevitable that a mistake will occur on occasion.
|On Apr 11, 2004, Condorito Singers Glen, VA wrote:
I placed my first order this spring. When the order came, two of the seed varieties I had ordered were missing but there was no return packing list or backorder notice enclosed with the seed. I sent the company an email listing what I had ordered and what was missing from the order. I requested that they either send me the missing seed or refund the money for the missing seed. Several days later I recieved an email from the company informing me that they were out of stock of the seed that I was missing and that they would refund the money. I sent the original order in early January and have yet to see the refund or any furthur communication from them three months later. As a first time customer I would like to see better service than that. I was impressed with their catalog and their prices looked looked okay but unless they soon come through and make this right with me, I probably won't be ordering from them again.