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|On Apr 8, 2015, diggit65 Melrose, FL wrote:
I have ordered from this company several years and until this year my transactions were satisfactory. I ordered an ornamental (coleus) and the seeds came and at some point before I was to plant them I noticed the package seemed very light. When I opened it there were perhaps 10 seeds in the large hermetically sealed container. I called the company and the person I spoke with identified himself as the new owner of the company and while I waited on the line he checked on another seed packet at his facility and informed me there should be 600 seeds in the packet. He then said they would be sending me a replacement. I have never rec'd the replacement even though I sent a follow up email. Obviously customer service is not their concern and I will not be doing business with them again. Also another Bavicchi product I bought at the same time, verbena seed, had non existent germination. A mail order business only gets repeat orders from satisfied customers. I am saddened to not be able to buy the Bavicchi seeds in the US, but I will look for another vendor internationally if necessary.
|On Feb 18, 2014, greenone2feel Portland, OR wrote:
Had a similar experience to the fellow below. Attempted to deal with an error on their part last season and was met with the overly aggressive Phil the manager instead. Poor, poor service...decent seed list.
|On Apr 7, 2013, drthor Irving, TX (Zone 8a) wrote:
Posted on April 2, 2013, updated April 7, 2013
On April 2nd, 2013, drthor changed the rating from positive to negative and added the following:
This company was my favorite until I had a horrible experience and I will NEVER order again.
I bought one package of seeds that was on sale last August for $2.50. I planted after 7 months. I had 5% germination.
I wrote the company and I received a very long email saying that they did test the seeds ... that they were good ... probably it is because I stored the seeds badly ... practically it was all my fault ... and how dare do I contact them ...
So I did sent them clear pictures of all the other companies seeds I started at the same time and had 99% germination. I also wrote that the seeds were all stored in the same way.
I received an email back telling me that he cannot see any problem in these pictures) in a very rude manner.
The next day I called the company. I really thought this person"Phil" was somebody in a calling service outside USA because he really didn't understand anything about gardening.
Guess what? Phil answered the phone and he said he was one of the owner. He couldn't stop talking ... he was aggressive and offensive and totally ruin my experience with this company. By the way he told me that if a seed is on sale and I don't plant it right away ... it is my problem.
Wouldn't that be easier that he offered to send me the package of seeds for $2.50 and ask me what it did go wrong and how could he improve his product!
This person was rude and I will NEVER order from them again.
"a life time to build your reputation - one second to destroy it"
On April 7th, 2013, drthor added the following:
I am not surprise of this answer, after reading the latest reviews of this company. Still a lot of "talking" but not "taking responsibility" of their products and most of all their "bad" customer service.
I apologize to the DG members that read my first review.
This company was good until I had a problem with them ... and I am glad that it was only for $2.50 ...
Bavicchi is a wonderful company and they seriously should look for a better representative in the USA.
On Apr 7, 2013, Gourmet Seed International responded with:
"On Apr 5, 2013 8:06 AM, Gourmet Seed International responded with:
This is truly one of the more odd situations we've seen. The customer bought the seed nearly 10 months ago (June 2012) as part of an 'overstock/end of season' sale of seed packed and dated for that year. The customer recently contacted us by email regarding poor germination. We confirmed we had a refund/replacement guarantee, but also noted that the order and seed the customer had identified to us was from 2012 in order to confirm we were talking about the correct seed. As is part of normal practice for our quality control, we asked if she could provide any additional information regarding storage, growing conditions and the like so that we might be able to identify any potential issues. Although the seed packaging was now past the expiration, that particular variety normally stores well and in fact had passed a germination test shortly before it had been put on sale in June of 2012.
|On Aug 16, 2012, teoc Prineville, OR wrote:
I bought three items
On Aug 16, 2012, Gourmet Seed International responded with:
"On Aug 17, 2012 6:26 AM, Gourmet Seed International responded with:
We're sorry that this customer was not happy with his purchase. However, we take great exception in his portrayal of our products and customer service.
|On Jan 13, 2012, szygzy Bay Village, OH wrote:
First, they have a good seed list. Lots of things that are difficult to find elsewhere. However, quality control issues, such as the lettuce germination problems listed below, are common. After several years of ordering they have screwed something up every year. Usually treated seed listed as non-treated, incorrect cultivars (which they are then hostile about returning), and poor germination. This may be worth it to access difficult to find seeds and then grow out and save your own. A poorly run company representing a respected one, Bavvichi. Bavvichi needs to find a competent distributor. The last straw was this years antics, in which customer service wants to tell me I ordered treated seed while I am staring at my receipt which says otherwise. Very irritating. I advise taking your business elsewhere. Try sementi seeds, which has access to many of the same cultivars, but is well run.
On Jan 13, 2012, Gourmet Seed International responded with:
"On Jan 13, 2012 9:43 AM, Gourmet Seed International responded with:
While we appreciate constructive feedback and are always anxious to deal with any problems that may arise, we do need to clarify and correct a few of the comments posted here.
|On Jun 20, 2011, Johnhug Wooster, OH wrote:
This was my first experience with this company. I bought 15 different seeds. None of the 2 Lettuce (May Queen or Ciucca) germinated. I wrote the company and they claimed to have experienced 100% germination on these seeds but nevertheless offered to reimburse me. I said OK but never heard from them again...
On Jun 20, 2011, Gourmet Seed International responded with:
"On Jun 20, 2011 1:36 PM, Gourmet Seed International responded with:
We did receive an email from this customer regarding a problem with the lettuce seed not germinating. After properly identifying the order and the customer's preference for a refund, a refund was issued.
|On Feb 10, 2008, seedgeek Jonesboro, AR wrote:
In January 2008 I ordered 11 packets of vegetable and herb seeds from Gourmet Seed International. When the order arrived, it contained 5 seed packets dated 5/2006, and one seed packet with no date at all. I emailed the company, expressed my opinion that fresh seed was my expectation and asked if they could replace the seed with fresh 2008 seed. They replied with an email talking about how seed remains viable for years after it is packed, etc. I again told them I had never been sent 2 year old seed by any other company, and asked to either have fresh seed sent, or my money refunded. They have said to return the seed and they will refund the money. This is disappointing, as it now means I must take the time to go back to the post office to send it, and must place another order and pay another shipping and handling fee for another order with another company. I think they also should refund their shipping and handling fee ( $6.29 US, the highest of the 5 companies I ordered seed from this year), as I certainly would not have even ordered from them to start with if they had posted on their web site that they send seed packed 2 years ago. And, of course, my time and energy to handle this return as well as time off work during the business day to get to the post office is not something they will reimburse.
On Feb 10, 2008, Gourmet Seed International responded with:
On Feb 9, 2008 8:06 PM, Gourmet Seed International added:
We are sorry that this customer is unhappy with the seed that we offer, and did offer to refund their purchase price, which is normal for any company.
|On Jun 10, 2007, gardenbumpkin San Francisco, CA wrote:
They substituted an item without letting me know if I wanted it or not (they have my email address). I had to emailed them three times trying to ask them whether the item they sent me was the same one I ordered/paid for because the seed packet was in Italian.
On June 10th, 2007, gardenbumpkin added the following:
Here are the only two emails I received from them and still have in my file folder:
"A package was shipped to you on 06/06/2007 Via US Postal Service First Class to the following address . . . .
(from their Warehouse email)
"This is a # for the replacement seed we sent you".
There were never any mentioned of refund or replacement on either of the emails to me.
Nor were there any other emails to me that the company spokesperson had mentioned - just the two little emails above.
It is always best to tell the truth and what had actually happened during the course of this event. Everything the spokesperson had mentioned is a lie beyond reality.
On Jun 10, 2007, Gourmet Seed International responded with:
On Jun 10, 2007 10:19 AM, Gourmet Seed International added:
We're sorry to see this posted, as we made every effort to respond to the customer and reply to the emails that were received.
|On May 3, 2006, dvrmte Pelzer, SC wrote:
ordered greasy pole bean seed from them and received quickly. i planted the seed and had 0% germination. i planted several other varieties at the same time and had excellent germination. i emailed them and they sent me an equal amount of seed but said the reason mine didn't germinate was that i planted them in cool soil. they also said that the greasy bean was an heirloom variety and they were harder to germate in cool soil. well, the soil was plenty warm as i germinated lima beans as well. the replacement seed were of the same lot and when i opened them the smelled rotten. i tried to germinate them on a propagation mat and they only rotted , stinking up the entire house. i ordered from a lady in kentucky the same type seed and planted last week and the seeds are now coming up. i can't get a response from harvest moon though i have emailed them several times. i would like a refund but don't think i'll get it. i would not reccommend them because the fancy packaging doesn't hide poor seed quality.
On May 11th, 2006, dvrmte added the following:
i don't want to make this a bigger issue than it is. you seem to be a bit agitated. i would like to bring some truth to you as it seems your staff is giving you some dishonest information.
(1) i have received one response to my complaint about the seed. you said you would send more seed and did. when the seed was sent and didn't germinate you never answered any of my emails.
(2) nobody spoke with me from your company on the phone as i'm deaf. my wife said there were never any messages left either. you may need to check with your "customer service manager" about their honesty.
((3)complete copy of last unanswered email:
i emailed you the results of the replacement greasy bean seed you
sent to replace the first order that didn't germinate and haven't
received a response. in case you didn't read it, i also had 0%
germination from them as well even under controlled temperature. you
need to retest the seed and send refunds to anyone that bought them.
most gardeners will think it was their fault the seed didn't come
up.the seed must have been harvested too damp and packaged before
fully drying as the smell they have permeated my entire house while i
attempted to germinate them. i've since purchased some greasy bean
seed from a lady in kentucky and they came up extremely well. i'm no
rookie at gardening, especially heirlooms. i have grown greaseys for
many years and the only reason i wanted new seed is because my seed
had crossed with a neighbors several years ago and i couldn't seem to
breed out multi-colored seeds.
the okra seed i received from you germinated great.
i would like to have a refund for the 2 packs of seed i bought from
you.i also would like to complain about the unusually high price you
charge for shipping those fine looking seed packs that don't hide
poor quality seed.
as i said in my previous email i would post negative comments about
your company if you didn't refund. here is a link to the first of
i'm not the only one complaining if you read other comments about
your company. you have negative comments on other forums as well.i
will post on them as well.
(4) where's the refund? i haven't received it. i bet its dated after you saw i posted here. if so i'll scan a copy and post it here.
(5) i'm sure after other members read this they will know whose honesty is in question. i never said your company was dishonest , i only said one variety of seed were bad and i didn't like the lack of response after my first complaint. you have made several dishonest or incorrect statements in defense of your company. i can't believe you said i had a phone conversation with your customer service mgr. he must have been talking to himself as i didn't hear him. (deaf) ha! ha!
i'm glad to see you admitted the seed are bad and am looking forward to my refund that hasn't been received yet.
On May 25th, 2006, dvrmte changed the rating from negative to neutral and added the following:
well harvest moon made things right after all. it seems they are going through growing pains as their business has grown quickly. on my original order i incorrectly misstyped my email address. every time i complained they would go back to the order email and reply rather than replying directly to the emails sent. just a case of the right hand not knowing what the left one is doing. someone there finally forwarded my emails to the right person and a refund was sent. the only problem i have now is that there was a claim that i had a phone conversation with customer service even though i'm deaf. i guess this guy got taken to the woodshed for that.
they also pulled all the bad seed and have more being tested now. i would probably order from them again just because they have a huge selection and they did make it right even with such a small order.
On June 15th, 2006, dvrmte changed the rating from neutral to negative and added the following:
well its neutral to negative as the blue lake beans were just picked. it seems this is not blue lake at all. i don't grow this for home use as i sell them to people who request them. when i tried to snap them they were full of fiber and strings even when young with undevoloped seed. it seems i was sold a white seeded bean that is for dry shelling. i tried to cook some of the very young ones but i had to spit out large amounts of woody material. the company already has refunded me more than they have to so i'm not looking for money. i would not reccommend this company at all. you may get your seed but who knows what kind you're getting and is the seed going to come up?
look around for a more established company as i wasted alot of time and will lose quite of few dollars at my roadside stand because of this mess.
On May 3, 2006, Gourmet Seed International responded with:
On May 8, 2006 1:56 PM, Harvest Moon Farms added:
Dear Mr. Dover
|On Feb 14, 2006, pedroroberto Conde,
I´ve ordered and payed on January 15th. Today is Februaray 14th and nothing has arrived yet. And I´ve payed U$11,75 for s&h!! for a total order of U$34,95.
On Feb 14, 2006, Gourmet Seed International responded with:
On May 8, 2006 1:19 PM, Harvest Moon Farms added: