On May 20, 2012, basilandbella Valdosta, GA (Zone 8b) wrote:
Posted on April 26, 2012, updated May 20, 2012
Posted on April 25, 2012, updated April 26, 2012
Posted on April 11, 2012, updated April 25, 2012
Posted on April 11, 2012, updated April 11, 2012
Posted on April 10, 2012, updated April 11, 2012
Placed order on 03/27/2012, and received order confirmation. Emailed company through their website this morning for an order status, since there is no way to track your order status through their website. So far, have not received a response. Checked here to see if this was normal, and am now very concerned due to the past bad experiences of several others. I will update as more information becomes available to me. Hopefully this will turn out as a positive experience. I am very anxious to receive my plants.
On April 11th, 2012, basilandbella added the following:
Received response email from company:
"Thank you for your email. Your order is currently processing, which can take
1-2 weeks. Once processed, the order will be scheduled for shipping based
Um, not helpful, considering my initial email stated very clearly that it had already been over two weeks since my order. "Customer Care" doesn't really seem to be an appropriate title for this division of their company. On April 11th, 2012, basilandbella changed the rating from neutral to negative and added the following:
Decided to just go ahead and call the company to save some time. Even after over two weeks, my order is still "processing," and I'm being told again that it takes one to two weeks for processing. "Customer service" has no information regarding my order, but tells me that it will be THREE TO FOUR weeks for delivery. I asked why it took so long after processing for delivery, I was told they didn't know. I asked when it would ship after "proccessing," and was again told that they didn't know. The only thing he offered was that I could write a letter to request my order to be cancelled. A letter? Really? To an online company? I asked to speak to someone that did know, and was told that "she" was on the phone, and I could hold. I said that was fine. A similar sounding man picked up and called himself a supervisor. He didn't know anything more than the first guy (if it even was a separate person). I asked why shipping would take so long, and was told he had no control over the postal service. In my frustration, I used the word "damn" and got a stern lecture about how he would terminate the call and I needed to calm down. Fair enough, I shouldn't have said it, just give me some answers. No one knows the answers. I AGAIN asked who did, and was told the shipping department. I asked to speak to the shipping department. The shipping department "doesn't take correspondence over the phone." I asked how they do take correspondence, and was told by mail only. Really? Not carrier pigeon? Sounds like a really good way to skirt having to actually deal with customers at all. This is a terrible company, and I see now that my fears of ordering from them were well founded. Never again with this company. I'll be honestly surprised if my plants arrive showing even a shred of life if they're going to be in a box in the mail for two weeks (oh, wait. It might *only* take a week).On April 25th, 2012, basilandbella added the following:
Received correspondence with whomever monitors this company's bad press on this site. I was assured that my order was going to ship early part of last week, and that I would be kept updated with my order. I was not updated with anything, and my plants arrived today. Every one of them dead.On April 26th, 2012, basilandbella added the following:
And by "dead," I mean DEAD. I got an email from the company saying the plants are just "dormant." My plants showed up in individual layers of plastic, so I got eight bags of brown, moldy, musty, mush.On May 20th, 2012, basilandbella added the following:
Don't bother to engage their customer service. They'll hound you with reasons it's your fault they send moldy crap to your house after a MONTH of waiting for shipment to try and boost ratings here. On May 20, 2012, Direct Gardening responded with:
"On Jul 30, 2012 11:24 AM, Direct Gardening responded with:
Our website from which the customer ordered explained that processing for orders was taking 1-2 weeks and then orders are scheduled to ship based on weather as well as plant availability. Length of time in the mail varies based on several factors. All of our plants are covered by our one year guarantee which we have explained to the customer through dmail and hope they take advantage of.
On May 15, 2012, Fretto2 North Plymouth, MA wrote:
I have ordered several time from Direct Gardening over the past two years. My first 2 orders were ok, lots of substitutions but the plants grew.
One order from last year came in ok, however this year half of the plants did not grow.
The other order from last year came in all moldy and the bulbs were mush, no way they could have grown. I asked for a replacement order, they took over 2 months and still nothing, at which time I cancelled the order and asked for a refund. It was getting into September and there is no way I could have gotten them into the ground and established prior a frost. They would not refund my money, however offered a replacement gift certificate to reorder next spring. ok fine.
So this year I tried to reorder, the gift certificate states I have to mail in the order and cannot place it online. I call customer service and explain my situation and ask for a catalog to Direct Gardening so I can mail in the replacement order as required. She says ok I will get that to you. I waited 3 weeks, nothing! I call again several times and kept getting a busy signal or no answer. So I email the company and was told they are solely online and do not have a catalog (so I wonder what the hell the other person was going to send me and why she did not know this???) I asked how do I place an order with the replacement certificate? They stated I order online. I tried to order online and the certificate number would not work at check out. So I email them back again and this time I am told I have to mail it in. Again I ask how to do that since you do not have a catalog or order form to use? She says write it on a piece of paper and send it with the certificate via mail. (unprofessional but whatever)
This process took a month and a half since they take several days to respond to emails.
I wrote up the new order, due to price changes and some items no longer being available, I could not get it to match the exact dollar amount, so I sent a check for the dollar and change difference. To date they have not cashed the check, or sent the order. I tracked the envelope through the post office and know that they received it weeks ago.
They are unprofessional, do not supply quality products and do not care about their customers.
I was aprehensive about ordering plants online but to my surprise, my overall experience with DirectGardening I would say is positive. The plants came in dormant as expected. Some of them are doing good (I'm pretty happy with my Cherry Blossom tree so far). Although some did not show sign/s of life (after 6 weeks) even after careful planting, and some seemed to have been dead when it arrived, this didn't bother me so much as they back their products with a one year guarantee so I gave it a try.
Aside from what I think is a bit of a wait for shipping (order tracking would have been helpful), their Customer Service was good all in all throughout the process. I just sent my request for plant replacement last Monday (w/ the shipping label and a letter and quantity of plants need replacing) and I'm hoping to hear from them soon. I won't be afraid to order from them again.
Posted on November 24, 2011, updated May 10, 2012
Posted on August 13, 2011, updated November 24, 2011
I'm a former army wife and cancer survivor. If anyone has been what I've been through, they can eliminate me as a "cry baby" or a product of an "impatient American culture" as other posts have stated about all the negative comments. No matter what country or culture you live in, people expect superior service after investing hundreds and for some even thousands of dollars into a business and rightfully so. This has been my experience with Direct Gar.
1. I expected my trees to look like sticks, I expected my plants to look like dead grass. This is common for dormant plants, Dir Gar ships in the dormant state.
2. I did not expect it would take 4 weeks to receive my order, or that they would be shipped in what looked like a bright green garbage bag. The roots were moldy and showed some signs of damage: smashed, broken or spongey.
I soaked the woody items in water overnight, per my instructions and planted everything accordingly. It has now been 6 weeks since planting, I have taken great care to water regularly and at this time only 20 of the 60 plants ordered are showing any signs of life. I will give the others an additional 4 weeks to see if they will "come out" or just dead. I had ordered plants from other companies and all of them are flourishing so its not something I did wrong.
Based on my own experience, I believe the high volume of negative reviews is due to poor customer service. I was greeted with rudeness and just plain incompetence on 2 of 3 calls. Being nice is useless if your responce is "Sorry, I don't know".
Direct Gardening has the best price, user friendly website and variety. I love the preplanned gardens, but much improvement is needed in customer service: better communication, better informed cs reps and shipping procedures. I will update in 4 weeks on the remaining 40 plants that have shown no life or if I have any trouble with my replacement guarantee as other reviewers have stated.
On November 24th, 2011, lcmoody1 changed the rating from neutral to negative and added the following:
Unfortunately, I have to change my rating to negative: The remaining plants never bloomed and all but one tree died. I didn't bother asking for replacements, too many people have had trouble in the past. I will simply report to BBB. I do not reccomend doing business with Dir Gar. It has been a disappointment from beginning to end.On May 10th, 2012, lcmoody1 changed the rating from negative to positive and added the following:
Direct Gardening honored their replacement policy--yes it took awhile,but Gabrielle was relentless in her pursuit to make things right! Maybe the other reps can learn from her. Yes, I still got sticks and grass but MOST of them are green and showing signs of life, although I am concerned about the "blue oatgrass" which are all brown straw. I'll just have to wait and see and report back. I hadn't bothered asking for replacements before because so many people had problems, because they didn't have the original shipping label, but THEY contacted ME and emailed a copy of my order and items shipped, so I don't understand the confusion over the almighty "shipping label". But you can bet this label is going in a secure place immediately! I'm willing to give Direct Gardening another chance. As stated in previous postings they have the best price and user friendly website I've come across
I was hesitant at first placing an order with an unfamiliar company, however when my first order arrived I was very pleased. My plants were all well packed and extremely healthy looking. Needless to say, I am now a happy customer of Direct Gardening and they have gained becasuse I will certainly be buying much more from them in the future!
The worse company ever…A scam…don't buy!!
I ordered some bougainvillea's and I got 4 little twigs (for $ 8 more I could have bought them at Lows). I planted following their directions and they never developed , not one leaf.!!. A few months ago I requested a replacement … still waiting.
I had another order of plants, I called them to find out why I didn't get a delivery and I was told I had to wait another 2 weeks. I requested to cancel the order …. I was told they couldn't do it because the system would not allow that... I will have to wait to receive the package and then follow their procedure for returning merchandise.
This cost me another $10 to send the plastic bag back. I'm waiting to see if they refund the money. They are a bunch of crooks!! Never again will buy from Direct Gardening.
On Apr 29, 2012, RadiantPoppy Hemby Bridge, NC wrote:
Yes. A positive. For various reasons.
First of all: I know this is a bigger company and they don't always send perfect merchandise.
Why I like to order from them:
Variety. There is tremendous variety available.
Price. I get a lot of bang for my buck.
Fun. While I do like to go out and buy things that are already firmly established there is a certain amount of fun that I derive from starting with rootstock. It is more challenging, but my thumb is pretty green and I am up to the experience.
My most recent order is placed but there is also one from last year in June that I just made a letter to the company regarding in order to fulfill on the one year guarantee that they offer. (I have used the one-year guarantee in the past also and they have made good on replacing things.)
My June 2012 order, what worked:
Angelique Tulips - Gorgeous, soft pink flushed with white petals that were beautiful
Moulin Rouge Astrantia - It is small still, but is gathering momentum and looks like it will be quite nice soon enough
1/4 bushel basket of Daffodils - It is hard to screw up daffodils. If anyone is wondering I got a hundred of them for twelve dollars and fifty cents and they were outstandingly beautiful.
Lavendar Stardust Daylily - Came as a small plant but is now very large and healthy and I await the blooms
30 Grecian Windflowers - Growing nicely
What didn't work:
New Leaf [German Bearded] Iris arrived in terrible condition and although I tried to spruce it up, it's dried husk of a self failed
6 Black Hero Tulips - only 1 came up for some reason
Reliance Seedless Grape - Admittedly my fault on this one: I planted it in crappy soil and then got the bright idea that I wanted to put a raised bed there. The plant sat out for a day and I replanted it but to no avail.
Finally Two that really stumped me the Smoke Tree and the Regal Blue Hosta didn't grow. I planted them both in the fall, but they should have been alright. I don't know what happened because they arrived in good shape. I bought a Smoke Tree in the past from Direct Gardening and it grew wonderfully so I don't quite know what went wrong with this one.
I am confident that they will make good on their guarantee though. I look forward to my replacement products.
This year's order was placed tonight 4/29/2012. I will let you all know how it went when I get and plant things.
This company is not for everyone but if you review the site properly & understand your not getting plants from a local garden center it will be a great experience. With Direct Gardening you are getting budget friendly prices for plants that would be more expensive through other companies. For budget friendly prices you also dont get some of the perks of paying the higher prices.
I purchased 2 trees in which quoted being 2-3 feet and they came 2-3 feet, bare root/dormant in a surprising red/orange bag. One was a substitute tree that they clearly indicated on their site they will substituted if your item is not available which can be a good thing for some. In my case the substitute tree did not work out so I sent it back and received my credit. Yes you do have to send back at your own cost....again consider their very low prices...this is expected
The tree I did keep keep was a chocolate mimosa and budded in a few weeks after planting and grew about a foot and a half so was pretty good for a first year bare root planting. I will more than likely purchase from them again.
I joined Dave's Garden just to be able to leave a comment as a warning to other people who are thinking of buying from them. Silly me for not having thought about doing my research on Dave's Garden, before I bought from Direct Gardening. As with other customers, there is no follow up or shipping alert from the vendor. This was a large order and the plants arrived in a BAG, with practically no protection. The size of the plants is a joke. The shrub plants are so minute, I will be collecting my pension before they attain the size of a small nursery bought plant (I am 9 years away from collecting SS). I ordered 120 walk-on-me (i.e. creeping thyme) plants. I could literally fit all of them in a 5-inch pot. the cost : $60 !! What a rip-off. I will call them today and send everything back and request a refund. DO NOT BUY FROM THIS COMPANY.
After reading the posts on this site I feel as if I'm beating a dead horse. I must say PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY!!!!! The order took an unusually long time to process (I order a lot of things online, including plants and I usually receive prompt shipping or an email to explain if there will be a delay); When I called to inquire, the customer service representative was quite rude, after I requested the order be cancelled and submitted a dispute to my credit card company they shipped the order!!!!! Now this is the icing on the top of the cake, I received a medium sized plastic back that was supposed to contact 54 shrubs and 14 plants along with some quick start fertilizer pills. The only thing that I recognized in the bag were the pills, the "plants" if you can call them that were nothing more than dried, dead twigs. I took pictures of the smelly mess (shipped via USPS) and forwarded the pictures to my credit card company as evidence with my dispute. I put everything in a box (they say if you ship it back within 14 days they give you a refund but they must have the original label) took it to the post office and sent it back with confirmation and insurance (as they seem like the type of characters who would say they never received it).
Unless you want to go through a lot of grief when you could be planting your shrubs and plants don't deal with this company.
I can recommend a couple of great online garden companies:
Hirt's Gardens - fair price, super fast shipping via USPS Priority, great product (rated AAA+); you can buy from them on Amazon, eBay or on their website. This is definitely someone that stands behind their product and does business fairly. Consumers would be well served to buy from this company. I was really impressed!
American Meadows - good prices, super fast shipping via FedEx, great product (rated AA)
Great Garden Plants - super fast shipping via FedEx, switched product without advising me, sent a cheaper lavender plant, when I realized what had occurred call and received a quick refund of the difference between what I was charged and what I found the plants for at another online retailer, I'd do business with them again for this customer service, expensive (rated A)
Direct Gardening - see above (rated F), don't waste your time or your money, I don't know why this place is still in business someone needs to start a WHY I HATE DIRECT GARDENING FACEBOOK PAGE, hmmm that's a thought!
Do NOT order from this company! Customer service is horrible and it takes AT LEAST 4 WEEKS to get your order even though the site says 1 to 2 weeks to 'process' it then takes 2 more weeks to ship. This is by far the WORST online site I have ever dealt this.
Hey, Direct Gardening, you are in some serious need of adopting some basic LEAN principles. Your processes are killing you.
Posted on June 15, 2011, updated April 9, 2012
Posted on May 31, 2011, updated June 15, 2011
Well today May 31 2011 i finally received my little 35$ order from direct gardening that i did on May 3 2011...
i was afraid with all the bad comments but decided to try a small one anyway to see.
i was surprise that the plants arrived in a plastic bag but after opening it and looking inside everything seems fine.. a lot of them had already buds and leaves and the ones that didn't don't look too bad... so I've put them in water and I'll plant them tomorrow morning and see how they do. they are small but its OK, the prices are so good i didn't expect big ready to flower trees!!
my only deception was the mixed tree bargain, they are red maples, so I'm gonna go and plant them in the wood...I thought i would get 6 different trees with at least a nice one in... but for 5$ i can't really be surprised...
so i just did another order twice bigger with roses this time, i guess ill receive them by the end of June.
I'm keeping the bag with the receipt and the mail stamp if anything is wrong at the end of the summer ill just do what they recommend to get a replacement.
Its was an experiment and i can say that if you are a patient person and don't mind waiting for your plants to grow direct gardening is a good place to save money... my plants were ship from House of Wesley and I did my new order directly from them... ill let you all know if it is faster this time.
have fun in your gardens!!
On June 15th, 2011, lily22 added the following:
I've receive the order, i placed on may 31th, on monday june 13. That was really fast.
Everything was in order except a few damages due to the transportation. I soaked all of the plants i've received and planted some of them today.
They replace one of my roses by another one but with no id... so i wrote to the nice lady at the customer service who answered me a few hours later and giving the info i needed. So on the customer service I only have positive to say since she was really nice and fast to answer me and gave me reassurance on the plants guaranties if some of them dies.
Some of the plants are dormant but i'm giving them a big 6 weeks before thinking they are dead, because most of them have nice roots and looks green .
If you want to save money and don't mind having small plant that might need a year or two to grow you should order from Direct Gardening. If you prefer to have big plants well you should shop at your local nursery and pay the full price.
I will order again from them when i'm gonna need more plants.On April 9th, 2012, lily22 added the following:
A month ago I've send them a letter with my proof of purchase from last year to get a replacement for a few of the shrubs and plants that sadly never grew. They were really quick at sending the replacements and the plants they sent are really nice with good roots. The ones that did good last year seems to have a nice spring and are growing really well. I will order again since I'm a patient person and I do like to watch my small plants grow and that I have what I'm paying for. Except for the e-mail exchange from last year with the customer services I didn't have any other contacts with them, so as far as I know they are quick to answer and courteous. I had an overall good experience.
On Feb 20, 2012, Mkelly04 Commerce City, CO wrote:
Posted on September 8, 2011, updated February 20, 2012
I ordered from direct gardening a couple months ago and my experience was very positive. My plants came sooner than I had expected and they were in great shape. I actually just placed a second order with them because I was so satisfied before. Maybe their customer service is slow because of the numbers of orders they receive at a time. I mean, it has to be hundreds! They have the best selection and at great prices! Who wouldn't want to order from these guys? Besides, their website tells everyone it could take up to two weeks BEFORE their order ships, maybe people need to read the website?
I am pro Direct Gardening. I think they are doing just fine!
On February 20th, 2012, Mkelly04 added the following:
I absolutely love love love Direct Gardening. I have never received anything but good quality plants. As far as their customer service goes, they are awesome. Every experience I have had with them has been professional and kind. I will continue ordering from them. As for all of the negative comments, Direct Gardening always resolves ANY problem so maybe if you weren't so curt and rude with them they would be happier to help you.
Posted on April 5, 2011, updated December 30, 2011
Posted on March 20, 2011, updated April 5, 2011
I've ordred from directgardening in the past (about 6 years ago) and from several of the affiliated companies in more recent years and have never been dissatisfied with my orders, though I have gotten plants that needed replacement, the companies have always kept their end of the deal (which is good when dealing with very small plants and bulbs).
However, last spring, I ordered a large order of primarily bulbs (as that is what I have had the best luck with from the other companies). Many of the bulbs were in questionable condition upon arrival but I planted them anyway. Still, by the end of summer, not many emerged. I put my shipping labels in a safe place (and almost threw them away a couple times over the winter) with the intent to write for replacement items early in the spring as I think maybe part of the failure of the bulbs to grow was in the fact that the temperatures were already soaring last year when my order was shipped (which wasn't helped by the green plastic bag).
In any case, I have requested the following replacements:
3 Stargazer oriental lilies (3 grew)
4 Lollipop lilies (6 grew)
31 mixed Asiatic lilies (9 asiatic lilies grew)
8 bicolor Asiatic lilies (2 grew)
15 orchid gladiolas (5 grew)
13 hardy gladiolas (7 grew)
26 glad bulbs (4 grew)
4 hibiscuses (2 grew)
2 Salmon Star oriental lilies (none emerged)
2 Nippon oriental lilies (none emerged)
3 Dizzy oriental lilies (none emerged)
2 Sumatra oriental lilies (none emerged)
On the up side, I did get a very small but healthy pink knock out rose that was up to about a foot in height by the end of summer and put out a last minute brst of flowers. The liatris bulbs were nice and almost all grew. A red butterfly bush, though just a little stick when I got it grew well and set a couple smallish flowers. The cinnamon fern surprised me by setting up nice leaves right away, I typically have to be really patient with ferns before I see any action from them.
I have come to doubt the hardiness of bulbs offered in collections as that was the case with most of the oriental type lilies, they were offered as collections. Now, I have ordered oriental lily collections that did well from Royal Dutch and sort of expected the same luck with Directgardening.
In any case, I am not about giving bad ratings if I can help it. I've had much success with bulbs and some plants from directgardening in years past and with affiliated companies in more recent years and so hope that directgardening will make good on their promise to replace items that don't grow and survive the first year.
On April 5th, 2011, JMKM1976 changed the rating from neutral to positive and added the following:
I recieved my replacements today and inspected every single bulbs and plant. They all look terrific, much, much better than what I took from the bags last year. The bulbs are all firm, many showing small sprouts of life. The hibiscus plants had nice, fresh looking roots and nice green stems at the crown too!
There were no mushy bulbs in this order and none of these bulbs appear to be losing pieces as they did last year. I'm very pleased with these as I have been with orders in the plast from this company and sister compaines. For me, it confirms my suspicion that last years heat was the culprit and cause of such dramatic loss of plants.
The bulbs are not as big as other lily and gladiolus bulbs from some other places but for a little smaller bulb, the cost is much less. I've filed a lot of space with plants from directgardening and sister companies over the years and have many positive expereinces, including this one, as the plants were replaced as promised and are in much better condition. On December 30th, 2011, JMKM1976 added the following:
The replacement bulbs did very well!!! In fact, I purchased other asiatic and oriental lily bulbs from a much more expensive source. There was a very definate size difference between the direct gardening bulbs and the other more expensive bulbs, the direct gardening bulbs were about 25-40% smaller.
However, that difference in bulb size wasn't reflected in the flower vigor or bloom size! The direct gardening bulbs did as well as the larger, more expensive bulbs this time.
I should note that, the stick butterfly bush that survived the original order was gorgeous this year! It rocketed in height and was taller than me (even if I'm only 5 feet) and it was nicely branched and full; best of all, it set out masses and masses of bushy, beautiful flowers! It definately wowed and dazzled the butterflies as well. On most sunny days, the bush entertained at least a half dozen butterflies and usually more.
Oh, yeah, and hummingbirds seem to like it too, at least the new baby hummingbird that has come to my garden. Mom and dad bird have come for years, but this wee little bird was mistaken for a bumble bee at first because that is all the bigger he is. Anyway, bumble-baby hummingbird loves the butterfly bush!
Several months ago I placed an order with Direct Gardening. One of my mine reasons for placing the order was to get an Almond Tree.
They charged my credit card immediately. After waiting over a month, I had to contact customer service to see when the order would arrive. Then about 2 weeks after the email the order arrived.
When opening the order, they had substituted (without asking me), Small Chestnut trees for my Almond Tree. Not only did I not have room for a Chestnut tree, but they are not even Suitable for my heavy Clay soil.
When I emailed them about i did not want the substitution, I only wanted an almond tree, they emailed back that if I did not want the substitution they sent (without asking me), that I would have to mail back the packing at my own expense and when it was received their customer service would supposedly give an $8.00 refund.
How ridiculous, to substitute an unrelated tree without asking the customer first, and then tell the customer to mail back an envelope for an $8.00 refund.
Now I cannot help but wonder if the rest of my order is what I ordered?
No more will I order from this company.. The sticks they sent are not even healthy looking.
On Nov 26, 2011, Direct Gardening responded with:
"On Jan 25, 2012 10:29 AM, Direct Gardening responded with:
We are sorry to hear that the customer was unsatisfied with the substitution. We have contacted the customer via Dmail. We will have the almond trees available in the spring and can ship the almond at that time if they wish. We do not require the return of a subsituted and would be happy to issue a refund for the item in question. We do not require that the item be returned and do hope the customer takes advantage of this offer.
I ordered plants from this company last year, some died but I did nothing of it because I lost the label which I needed for a refund or replacement. But I appreciated that some bonus bulbs were provided with that order. Thus, I ordered again earlier this year and my experience with this company was terrible. I was not satisfied with the product or service. My order included several purchased trees, but only two trees (both dead) were sent to me. The rest of the order was subpar. I tried asking for a replacement order or refund several times via correspondence. I followed their policy by returning the label, explaining the situation of the dead trees (one missing from the order) and the rest of the subpar order. They had my order number, date of purchase, items purchased, etc. All I got was correspondence from them creating petty obstacles in obtaining a refund or replacement order.
On Nov 8, 2011, Direct Gardening responded with:
"On Jan 25, 2012 10:28 AM, Direct Gardening responded with:
We have attempted to contact this customer via D-mail and have received no response. We are sorry to hear that some of the plants have died. Our 1 year replacement guarantee covers all of our plant products. If correspondence was returned to the customer it would be to request further information necessary to process the replacement order. We do hope that the customer returns this information with the answers to our questions so that the correct replacement can be processed."
On Nov 8, 2011, DeborahRuth LAKE PLEASANT, MA wrote:
Awful customer service if anything is wrong.
I have ordered from them a couple of times and most of the plants have survived. When I ordered peonies, for example, about half of them survived, I couldn't get a replacement because I had not kept the shipping package and they do not accept copies of the order confirmation and credit card invoice as proof of purchase; only the shipping label. but I still thought it was a good deal for the price, so no big deal.
This time I ordered paw-paw trees and kept the label. They were not viable plants (I have ordered bare root dormant plants before and have had good luck with them.) These were snapped in half and when I called about them I was told that they would be ok and that I could not return trees for 6 weeks because they can take that long to come out of dormancy. When they never grew and I wanted a refund, I was told that I could not get a refund because they would have to be returned within 14 days for a refund. They tricked me into missing the refund period!! I took the replacements which also did not survive. They are still refusing to refund my money.
As I read more about them, I keep seeing the same story from so many people.
Some things from them are ok. 70% of the plants from them will survive, but the minute there is an issue and you need customer service, they are pretty awful to deal with. They are snappy on the phone no matter how nice you are with them. They will not issue a refund.
On Nov 8, 2011, Direct Gardening responded with:
"On Jan 25, 2012 10:28 AM, Direct Gardening responded with:
We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. For a refund, the plants need to be returned within 14 days of receipt. In doing further investigation, we did find that no peonies were ordered from our company. A replacement order for the paw paw trees was shipped on 09-15-11. We have tried to contact this customer via Dmail and have received no response. "
I actually read these reviews before ordering from Direct Gardening. Though the reviews are about 3 to 1 negative, I still decided to place a small order. Most of the items I ordered were sale items and "1 cent" items. The total purchase, including shipping, was just over $48. I ordered three varieties of cherry shrubs, 1 flowering cherry tree, 2 mulberry trees, 2 kiwi vines, and 3 wisteria. I figured with the low prices, even if most of them died or arrived dead, it wouldn't be a huge loss. I expected to receive a bag of rotted plants.
The plants arrived today - just over two weeks after placing the order. I opened the red bag and discovered that most of the plants appeared healthy. The trees and all shrubs were as described on the website and of the height promised. The roots systems were EXCELLENT, and all had branching to some degree. The two kiwi plants were potted and packaged in a box. When I opened the box I initially suspected they had sent a plastic plant. The female kiwi leaves were vivid green with bright pink stems. It was short, about six inches, but had many leaves and was in excellent condition. The male kiwi not so much. The male plant had obviously been packaged with green leaves, but the female pot had been placed over the males leaves and stems, crushing the plant and causing all the leaves to fall off. Still hoping for the best. The only real concern were the wisteria plants. They were much smaller than described. They looked like twigs with a single root. Maybe 6 inches in total length. They were individually placed in plastic bags. Not much hope for them, but we'll see.
I won't know the survival rate for a few months. But, for now, except for the wisteria and male kiwi, all appear healthy and alive. I plan to post a follow up in the spring.
The only verbal contact I had with the company was a couple of days after placing the order. I called to add an inexpensive item. The phone was answered after the first ring. I think the person's name was "Mike". Anyway, he said no problem to add the item, but since the order was already in processing there would be a $2.50(?) processing fee, but no additional postage. The conversation was short, but he was polite.
Overall, I am very happy with the order and the experience was positive.
One: I ordered almost 300 bulbs... 120 mixed mini daffodils were in my order which I placed in August. And was billed for in August. When I received the order it included 120 lavender mtn lily instead of the daffodils. Not as a subsitution, just an error. I have been told that I must mail back the original shipping label for the replacement warranty to be valid. But I am not asking for a replacement of my purchase, I simply want to receive the correct product that I ordered and paid for.
Two: After the error with product, I reviewed my e-mail receipt and noticed that the "total charge" when I place the order was $5.94 less than what my card was actually charged. I have been told from their customer service that I was charged the correct amount. Really? This is not an acceptable way of doing business...emailing receipts with one total and charging another? How many orders have a similar error? How many dollars does that add up to?
Just received my order $15 day lily was rotted and I mean well rotted. Emailed for replacement told I needed to return mailing label for replacement which of course had been thrown out. Since there is no exception am out the money. Should have read previous reviews when will I ever learn? Buyers beware!
Posted on September 22, 2011, updated October 14, 2011
I wanted a specific variety of Albizia Julibrissin (silk tree, mimosa) and my girlfriend ordered one for me from this company. The price was slightly lower than some other sites so thought we would give it a try. The next day I found this site and became very concerned about our purchase after reading the reviews. Here is how it all went down step by step.
1. Card was charged immediately.
2. I called them up about a week after order was placed. I was told computers were down but they seemed helpful enough. (it was Friday at 4:30 so maybe they just wanted to get home)
3. Called the next day 9/2/11. Was told that the order has not shipped yet and that I should wait the full 2 weeks before calling.
4. Called a week later at 15 day mark and was told that order shipped on 9/1/11?
5. Order arrived on 9/10/11 in a green trash bag as expected.
First off, I don't see any reason why fed-ex would take 9 days to ship anything to my house from anywhere in the US. That must be horrible for any plant. My tree was a 3' stick with 3 thick, very short roots. One of the roots was completely broken off at its base so I was forced to remove it completely. Surprisingly, the tree was still very green all the way to it's tip. This thing was not recently dormant. It appears to have been in a warehouse for months at least. I soaked it overnight and planted it in my desired location. It's been almost 2 weeks now and still green under the bark and alive for now. It will be a long wait till spring but I'm very hopeful and I think it may make it.
Another negative thing to add. My free gift to be included in the order was supposed to be 6 Grape Hyacinths which I was actually a little excited about since they were free and all. What I actually received were 2 empty baggies labeled " 4 shamrock Holland growr" and 3 little tiny bulb things in the bottom of the green bag. The shamrocks on their site are not even viable in my zone and I have no interest in growing them at all. I don't really care but don't mention a free gift at the end of my order and then send me some useless crap instead. I'd rather just have what I ordered and that's it.
On October 14th, 2011, vwzach182 changed the rating from neutral to positive and added the following:
Within a few days of my first review I received a message from Gabrielle at Direct gardening asking for my info so she could look into my order. After receiving my info she replied stating that she would be happy to send me the Hyacinth bulbs as my free gift as stated on my order and apologized for the mix up. I just received the bulbs yesterday and they look perfectly healthy and I will be planting them this weekend.
My tree is still looking healthy and green all along the trunk and I can't wait till spring to see how it does. I am changing my review from neutral to positive because Gabrielle did go above and beyond what I would expect after reading these reviews. Thank you Gabrielle.
One of the reasons we ordered from them was because of the one-year guarantee. But, when we asked for a replacement for some of the plants, not only did we not receive them, we didn't even hear from them.
We won't be ordering from them again since there are others that stand by there plants much better.
Posted on August 26, 2011, updated September 13, 2011
This feedback is in regards to:
DirectGardening.com Order #33498522
I STRONGLY recommend AGAINST doing business with this company!
I placed an order on 7/13/11, and received an order confirmation via email. My card was charged right away. As of 8/17/11, I had not received any further communication from this company, nor had I received my order. When I called customer service, they claimed to have shipped the order on 7/26/11, that most orders take 7-14 days after shipping to arrive, and that there was no tracking information available for this shipment. I was told that nothing further could be done until 30 days after their claimed ship date. Today is 8/26/11, and I still have not received my order. I called to request that they cancel the order and refund my money, as it has been a month and a half since they charged my card. The customer service rep indicated that he would send a write-up to another department that would attempt to trace the package. The rep also indicated that it would be realistic to expect that it would be another month before I receive a refund. When I asked about follow-up, the rep indicated that I should not expect any sort of follow-up call, but that I might get a postcard in the mail after they have finished tracing the package.
I am very dissatisfied with the lack of communication and inability to resolve this issue in a timely manner. This was supposed to be a birthday present for my wife. It is now well past her birthday, and I can't even get a timely refund to go buy her something else instead.
I wish I had read the reviews about this company before I ordered - from the other reviews here, this is a typical experience with this company.
On September 13th, 2011, Jeremiahd added the following:
UPDATE: 9/13/11. The customer service that I received after posting the negative review was much better than over the phone. A refund was issued as requested, and then the lost plants arrived a few days later. I will keep the plants and have them charge me, but will likely not order from this company again. Leaving the review as negative due to the poor telephone customer service, and not receiving any help from the company until after a negative review was posted.
OMG!! I wish I had found this 3 months ago!! I too ordered roses and a couple of other plants. When I opened the package the roses had mold on them. I was told they were dormant so I went ahead and planted with some others that I had ordered from another source. They never even got a green leaf!! none of them. I contacted the company and they said to send my original label back with a request for replacement or credit. I asked them if they wanted the dead plants back and the response was no, we don't require them. NOW, I get my request returned in the mail wanting the dead plants!! I have already thrown them out since they did not want them. I am sure I will have to fight this battle to the end. I believe I will call the better business bureau also. This is an outrage! I am so mad!!! BTW: the other roses from the "other company" our doing great!!!! DO NOT BUY FROM THIS OUTFIT!! GO TO MB IF YOU WANT GOOD PLANTS.
I placed an order on July 26 and my credit card was also charged on this date. I buy a lot of plants from mailorder sites, and generally my credit card is not charged until it is shipped. When it was charged on July 26 I assumed it would ship right away. Was I wrong! It is now September 8 and they will ship the plants "as soon as they get plants from their suppliers and prepare them for shipping, sometime before the end of October". Seriously - they took my money and did not have the inventory to fill the order? In my book, that is dishonest. I contacted my credit card company and disputed the charge and they issued me a credit. NEVER AGAIN!
My wife wanted a Weeping Rose for her birthday, so I placed the order 3 weeks in advance. The order confirmation page gave very vague details about shipping, but I assumed 3 weeks would be plenty of time for an in-stock item. With one week left before her birthday and no sign of my order, I contacted Customer Service to inquire. I gave them the order number I received, but was told that they must also have my address to find my order. Gave them that too and they said that it had recently shipped. Asked for tracking, but they could not provide any (even though they shipped via FedEx, which always includes tracking). It took 24 hours between each response from CS. My order arrived one day ahead of my wifes birthday, but none of the free incentives that were to be included came with it. Missing the planting instructions too. To summarize:
- Sketchy shipping details.
- No notification when my order shipped.
- No tracking available.
- Promised incentives absent.
- No planting instructions.
No sign of green yet on the plant, though we may have to wait until next year for that. I would have to suggest that folks avoid this company.
On Aug 22, 2011, Direct Gardening responded with:
"On Oct 6, 2011 1:18 PM, Direct Gardening responded with:
We did receive an order from this customer on 08/1/11 and the order was shipped on 8/4/11 via Fed Ex. Regretfully, we are often not able to give specific anticipated ship dates because there are so many variables involved including weather. Both the free gifts and the planting instructions should have been included in the package and we will have these sent right away.
Posted on May 11, 2011, updated August 21, 2011
Posted on May 2, 2011, updated May 11, 2011
Absolutely one of the worst customer service experience in my life. Ordered 4 climbing roses and 1 sweet leaf plant in the first week of March and after numerous phone calls, got the package in the last week of April!!!! I am in Zone 9, and it was already in the high 80's. The customer service reps keep on telling me that they are just a call center and have no idea what goes on in their shipping dept. Well, news for you... set up a system to track that.
Also, one of the rose plants was dead on arrival. I called them and reported that. However, I was told that I have to send it in writing and it will take about 4 to 6 weeks to send out a replacement. I can't wait for these people and don't have the inclination to write using US Postal Mail about a dead plant... a phone call was not enough!!! However, they can take orders and your money over the phone. What a mess!!!
I wish I read the reviews here before I ordered. Shouldn't have fallen for those low prices... a sucker born every minute should have come to my mind at that time. Anyway, I hope they stop treating their customer like adversaries and implement better customer service policies.
On May 11th, 2011, MajiA added the following:
I have to give kudos to their customer service rep. named Gabrielle who followed up with me after my posting.
A credit voucher has been promised to me. However, I wanted my money back but they said that I was ineligible. I really don't want to do any more business with this company, but with two out of four rose plants that I got from them dead, I did not want to just forget about my money.
I do not think that their computer system is worth anything. I had to fax them a copy of my credit card statement (because I lost the shipping label they sent me) to prove that I had paid them!!!! Golly, can't you check it on your computer system (if you have any, that is), when I provided you with an order number, to find out if I paid or not?
I have a feeling that their computer system is a major cause of their problem and that is causing their customer service to be as bad as it appears. I did like Gabrielle's multiple follow ups but can't understand their weird policy unless they can't track their orders using their computer. On August 21st, 2011, MajiA added the following:
Possibly the worst company I have ever done business with. They sent me 3 bare root Coneflowers and one was rotting when it arrived. I planted it and kept my fingers crossed. Only one out of the three is leafing. This is pathetic. I hope the Attorney Generals take note of this business and make them mend their ways or put them out of their miserable business practices.
On Aug 8, 2011, shelbycloey Pennsbury Village, PA wrote:
Posted on July 13, 2011, updated August 8, 2011
Posted on July 11, 2011, updated July 13, 2011
I am glad to see that I am not alone. I ordered from Direct Gardening back in April. I finallly got my plants? Sorry, could not call these plants. They were dead, moldy, dried up garbage. I contacted the company through e-mails. They told me they were shipped dormant and were guaranteed to grow. As of July ll, they have not grown. I waited almost 6 weeks to receive them. Sure wasn't worth the wait. Since they are so called "guaranteed" I planted them. Guess what, still no signs of plants growing. What did grow were not even what they were supposed to be. Who ever works there cannot know anything about plants, bulbs, trees or bushes. I admit I am not an expert, but I know how to follow planting instructions, such as what type of plants go in what type of soils, watering and lighting. I purposely looked up each and every plant that I ordered, even made individual makers for each plant (over 250). I got totally screwed. I took all the time to prepare the gardens, plant the garbage they sent, to enjoy nothing all summer. So then I began my complaints. To no avail. I have called and have been hung up on. I have sent my original shipping label, which they said was lost. What the ???????. I even sent a copy of my original shipping label, which I was smart enough to copy. Guess what, they don't have that either, and they even signed for it. What a run a round. Sorry, but I will not give up. I will get my money back. So people, DO NOT GIVE UP. Satisfaction is found in numbers. We are not all wrong. This company needs to be shut down. They are getting rich because people are giving up. I have contacted the Attorney General. Local news channel is next. See, I have nothing to loose. I am here with my terminially ill husband, who purchased me the flowers, so we could sit out on the porch together and watch them grow. We went to a local flea market and a gentleman there had beautiful flowers. So we bought some more, which are growing. So we still can sit on our porch together and watch them grow. Sad thing is that what I bought was not bargain. I purchased all my perennials at the local flea market just as cheap and no shipping charges. PEOPLE, DO NOT BUY FROM THIS COMPANY.
On July 13th, 2011, shelbycloey added the following:
I just received another letter from Direct Gardening. They want me to send another letter, I guess so they can say they lost it in the mail for the third time. They even signed for the last letter, another $6.75 down the drain. What a bargain on their flowers. It has been the easiest garden to take care of, because nothing grew. If you deal with this company you have to have a screw loose. I know you get what you pay for, but atleast out of over 250 plants, something should have grown. If you like moldy, broken and dormont-----dead plants, this is the business for you. If not, use your head, check out the business before you buy . Their so called guarantee should be used for toilet paper, thats all its worth. People, don't be stupid. Buy somewhere else. Don't let them persuade you that flowers are shipped dormant and will grow. They are shipped dead and will never grow unless you believe in miracles. My mother has thousands of dollars in plants and she could'nt even grow these dead plants. I don't care how green your thumb is, if they arrive dead, they are dead. Good luck.On August 8th, 2011, shelbycloey added the following:
It is now August. I just received an e-mail from Direct Gardening as they have seen my posts on here. I still have very little growing. What is growing isn't even what I ordered. Blue Columbine are yellow. Hostas were giant weeds. I will not give up until I get my money back. I have contacted the Attorney General, Better Business Burea and my local t.v. station. Don't give up people. They need to learn customer service and to send plants that will grow and are not dead. People be ware. I will never ever buy from such a company again. Make sure you check out where you are purchasing from. Dircet Gardening has no customer satisfaction and you can stick their warranty where the sun doen't shine. They are getting thousands of dollars from fools who do not pursue taking action against them.
I read the negative reviews about Direct Gardening but ordered anyway. I had been looking for Climbing Joseph's Coat roses and found them there. They were not too expensive so I decided to take a chance. Well, it took a long time to get the roses but they finally came and I planted them. They grew......but they are NOT climbing joseph's coats....they look like yellow and pink knockout roses!!!! I am not a fan of knockout roses even tho soooo many people tell me how wonderful they are. Needless to say I am VERY disappointed but I know there's not much I can do. If anyone knows how I can get a REAL climbing joseph's coat rose, please let me know. I found them at my local Big Lots store but when they bloomed they were pink! Oh well, I'll keep trying, but no more mail order companies!!
On Aug 3, 2011, Direct Gardening responded with:
"On Sep 6, 2011 7:33 AM, Direct Gardening responded with:
We are sorry to hear of this customer’s disappointment. Our attempts to contact the customer by Dmail have been unsuccessful. We would like to see a picture of the blooms to make a better determination on whether or not the rose she has received is incorrect. We are not sure if she is saying that each bloom is pink and yellow in which case it is very possible the rose is correct. If the customer has in fact received an item in error we would be happy to issue replacements in accordance with our guarantee. "
My experience with Direct Gardening is the worst experience I have ever had with any retailer, on-line or in a store. After a phone conversation to make certain they could process my order in time, on March 25 I submitted an order valued at $83.37 and specified in the order that it would be necessary to receive the plants no later than April 11. I also made orders at the same time to Forest Farm (Oregon) and Miller Nursery (New York) and both arrived before April 11.
On April 8, not having received the plants, I called to be certain they had been shipped. I was told they had not been shipped, and I canceled the order (via phone and e-mail). I did not receive the shipment.
On March 26 my Master Card account was charged the $83.37 even though the order had not been shipped. I waited a couple of weeks, assuming I would receive a credit for this amount to my Master Card.
On May 11, I phoned requesting the credit and was told to submit an e-mail regarding this order, which I did that day. On May 12, I received an e-mail stating that my “request has been forwarded to the appropriate department” and indicating I should “allow 1-2 weeks for this process.”
I did not receive the credit. On June 9, I wrote again outlining the events and asking again for the credit to my Master Card. I received another e-mail stating that “my request has been forwarded to the appropriate department.” Again on June 23, I repeated the request.
It is now the end of July and I have still not received the credit. I have reported all of this to my Master Card which has given my a temporary credit and charged Direct Gardening for the amount, giving them 60 days to contest the charge.
HOW CAN ANY BUSINESS THAT OPERATES LIKE THIS STAY IN BUSINESS?
Posted on July 8, 2011, updated July 30, 2011
I ordered a large amount of trees and vines back in feb and rcvd my order in march, i had a bit of a time getting the order but it was the busy season i guess. my trees arrived dormant and described but all had new shoots forming, and i soaked them overnight in water and planted them the next day, i lost a few plants, less then a quarter and the rest are doing very well, some im actually amazed with... i contacted them about replacment and rcvd a quick and friendly response. ive had a great experience with them minus the wait, and have placed a second order. idk what people expect from orderingn plants online but DG seems to be one of the better places.
On July 29th, 2011, vaboi1der added the following:
Since this posting I have rcvd my second order, and well.. the trees i purchased are already sprouting out and have full leaves on them, just 2 days after planting... my roses are a little to be desired but they are green and i have no doubt that if they dont make it I will get a replacment in spring. I have also rcvd my replacment order for what didnt make it from the first order and it too arrived well and ready to go. I look forward to doing more business in the spring. I dont know what people expect from the site as you arent buying from a local nursery, these plants have to go through a rough ride to get to you and I think they do a great job in doing so. It just takes a little more work and patience on your part to get them growing.
One of the worst comapnies I have ever dealt with. DON'T BUY FROM THEM.Almost as bad as Growquest in California. Had to go to the Attorney General to get a refund from him. Direct keeps changing their policies then tells me they are sorry I misunderstood. I'll jump on the bandwagon with all the other Negative letters that have been posted. They shouldn't be in business. Eaglewatcher in CO
These folks are horrible. The plant quality is far below acceptable. Over half the plant I order have died or never grew at all. To get them replaced takes an act of congress. I have spent over three in an email battle and they say send it by mail. They have a record of purchase, they have record of shipment, they take your money on the internet, but you have to use mail. Send the orignal, they lose it and wa la ... no support. Spoke with Tami, a Customer Service Supervisor. "Trained Seal Act" with no iniative or concern for the poor PR they are projecting. MY basic statement . Don't waste you time or money
i found direct gardening on the internet did not read the reviews my mistake.
i made my purchase in late march in 4 to 6 wks i received my order , plants looked pretty nice . i ordered the 3in1 angel trumpet also i pd. 19.99 for a red one,it bloomed 4 dys. ago RED i don`t think so it is the same color yellow that is in the 3in 1 (pink, white and yellow)this 3in1 cost
9.99 the red one supposed to be tropical was twice the price. i emailed the co. all they do is stall and try to get around a bad co. these plants are really easy to grow just break a piece off and put it into the soil and water.
if there really is a red one it should kept seperate from the other colors (this is the way i do it) why such a hugh problem for direct gardening. i do not think they have a red angel trumpet ,i haven`t found one on the internet anywhere. so they need to send me a RED one OR send me 19.99 refund. big chance huh
if you buy anything from this co. you will be very sorry unless it`s onion sets.
On Jul 19, 2011, Direct Gardening responded with:
"On Oct 6, 2011 1:18 PM, Direct Gardening responded with:
The red angel trumpet is as pictured in the catalog with red throat and yellow outside. However, it should not look exactly like the yellow one which does not have a red throat. It sounds as like this customer received an item in error, and we would ship a replacement. We have contacted the customer via Dmail regarding but have not received a response.
Posted on June 10, 2011, updated July 8, 2011
Posted on June 8, 2011, updated June 10, 2011
Posted on June 4, 2011, updated June 8, 2011
Posted on June 1, 2011, updated June 4, 2011
Posted on May 28, 2011, updated June 1, 2011
I placed an order last march that still isn't here! You won't believe what I went through!!!!
Well I placed a $65.00 order last march.
I recieved my seeds right away but my bulb tree and other orders came 3 months later!!!!!(almost too late to plant)!!!
upon arrival in (all jammed in a non-arid green bag!!) 50% of my order was rotten, esp. the expensive bulbs (i.e. the picaso calla lilly pink lilly of the valley and "Top Hat Blueberries). It took them another month and a half to send my replacments and once again.. rotten. Not only this but they make you write them snail mail with shipping labels every time or they will do nothing for you! I believe they do this to make you wait or give up to save them money! What I did recieve intact like my 3 blue gladiola's mix all came up yellow, even the replacments, and guess what? They never came up this year as they should have. I also never recieved my "FREE GIFTS" either, and they pretty much called me a liar. I still haven't gotten them or the rest of my replacement order. They sent me a voucher for the lost goods because by then it was september, and when I wrote in once again this year to claim my goods via the voucher and get a warranty on my gladiolas they wanted me to pay shipping!!! And they don't call or E-mail (even though they have that info) they write you snail mail to communicate. So now it is almost June and Still no order, and I sent my voucher in the begining of March! This company should have it's BBB taken away and if enough of us call they will! If your reading this and they've screwed you too call the better business bureau!
On June 1st, 2011, SHYLAS added the following:
IF you have ever gone on direct gardening's website you can see many examples of broken/ incorrect english (although mine is no good either) in many item descriptions. ALMOST ALL POSITIVE POSTINGS IN HERE SOUND LIKE THOSE DESCRIPTIONS, OR ARE JUST REAL BUSINESS LIKE. I also know they (Direct Gardening) are watching these posts because I got a message from them yesterday pleading with me to fix my situation.On June 8th, 2011, SHYLAS added the following:
I SENT THE FOLLOWING E-MAIL TWO DAYS AGO....
I RECIEVED MY ORDER TODAY AND AGAIN COMPLETE FAILURE ON YOUR COMPANY'S PART AND MORE DISSAPOINTMENT. I WAS REALLY WISHING NOW THAT ITS JUNE MY ORDER WOULD BE CORRECT AND IN GOOD CONITION AFTER 5 LETTERS. NOW THEY WANT ME TO WRITE A 6TH BECUASE THEY WANT A SHIPPING LABEL!?! YOU KNOW YOU SHIPPED IT!!! AND IM WRITING YOU/ CALLING YOUR COMPANY 3 DAYS AFTER THE POST MARK!!! ,....
1. ALL THE POTATOES ARE ROTTED
2. HALF THE GLADIOLAS ARE ROTTED
3. MY ELEPHANTS EAR CALLADIUM WAS SUBED WITH A HOSTA! NOT EQUIVALANT AT ALL...
4. AND I ONLY RECIEVED 1 BLUE BERRY AND 1 CALLA LILLY AND I SHOULD HAVE RECIEVED 2.
5. FOR A $60+ ORDER I GOT 4 SHAMROCK BULBS AS A FREE GIFT!! NOT ACCEPTABLE!!!
I WAS VERY CLEAR IN MY LETTER THAT TOOK 3 MONTHS TO COME TO FRUITION, IN OTHER WORDS IT TOOK 3 MONTHS TO GET MY REPLACMENTS.
I WILL NOT WRITE ANOTHER LETTER WITH POSTAGE TO GET MORE REPLACMENTS!!!
YOU SEND THE PLANTS I ORDERED, AND GOOD PLANTS FAST, NOT THE ONES THAT WERE HARVESTED AND SITTING FOR TWO WEEKS, AND NOT 3 MONTHS FROM NOW.. IF NOT I WILL POST SEVERAL OTHER POSTS ON WATCHDOG SITES SUCH AS THESE, FWD THEM MY STORY AND ADVISE THEM TO CALL THE BBB UNLESS THEY ARE TAKEN CARE OF IN A QUICK AND PROPER MANNER. I WILL ALSO BE ALERTING CONSUMER REPORTS, THERE IS A REPORT FOR SMALL BUSINESS, I KNOW I HAVE ONE. ALL I HAVE TO DO IS POINT THEM TO A FEW WEB SITES SUCH AS THIS ONE.
NORMALLY I WOULD NEVER GO OUT OF MY WAY TO DO THIS TO A COMPANY BUT THE QUESTIONABLE WAY IN WHICH YOU ALL OPERATE IS WORTH THE RIGHT PEOPLE INVESTAGATING.
I SUSPECT THIS COMPANY MAKES OUT LIKE BANK ROBBERS FOR ALL THE PEOPLE LIKE ME YOU SCREW OVER FOR OVER A YEAR MAYBE TWO AND JUST GIVE UP. I'M NOT GOING TO.
IF ANY OF YOU WANT TO GIVE UP AND MAKE THEM RICHER HERE ARE SOME USEFULL TELEPHONE NUMBERS:
CONSUMER REPORTS: 1-866-208-9427
Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.8277
SOME ONE NEEDS TO END THIS. DIRECT GARDENING/ BURGES SEED AND ALL THERE OTHER LITTLE OFF SHOOT COMPANIES NEED TO BE CORRECTED, AND LOSE THE REDICULOUS PROCEDURES THAT CAUSE PEOPLE TO WAIT YEARS FOR THERE MERCH OR GIVE UP & LOSE MONEY BURGESS ENDS UP KEEPING! On June 10th, 2011, SHYLAS added the following:
And if I had a positive thing happen or thing to say regarding DG I would change my rating... They still have a chance to correct it.On July 8th, 2011, SHYLAS added the following:
still have not recievede my replacment or free gifts it has been a year and 3 months. Even the BBB couldn't get a response from these ppl, I was told how ever its in the mail.
I won't however be holding my breath. Cant even plant most of them at this point any ways.On Jul 8, 2011, Direct Gardening responded with:
"On Aug 31, 2011 8:52 AM, Direct Gardening responded with:
We would certainly appreciate hearing from anyone who notices grammatical or spelling errors on our website so that we may correct them! We, of course, have not made any of the postings on this site, but we do try to respond to all customers who contact us via this forum or our email.
This customer placed an order on 05-03-10 that was shipped in 2 packages on 05-07-10 and 05-28-10. A replacement and merchandise credit certificate was issued in July 2010 for items that were complained about. Another replacement was processed for this customer on 05-25-11 that shipped 06-01-11.