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|On Jun 24, 2016, Bohnzye Lorain, OH wrote:
Hello, I purchased my home 3 years ago and started with a blank canvas.Today my neighbors are awestruck by the 3 season display of color and foliage thanks to direct gardening.They're nursery stock is beyond compare and have had tremendous success with my purchases.I buy confidently every spring from Direct Gardening because I know they're plants and flowers are true performers.Thankyou Direct Gardening..sincerely
|On May 24, 2016, willworkfordirt wrote:
Posted on May 24, 2016, updated May 24, 2016
On May 24th, 2016, willworkfordirt added the following:
One more thing I like to add is that the plants sold by this company are always in stock as far as I can remember. I can't tell you the number of times I have been disappointed by other online vendors (I won't name them) when the plants I wanted were out of stock. To be assured that the plants you want is available for order is such a convenience.
|On May 13, 2016, Dellia Ona, WV wrote:
I ordered 2 weeping tree roses and when they didn't come after two weeks I started worrying and then read all the bad reviews. I was worried that I wouldn't receive them before Mothers Day because they were a present from my husband. The reviews said I would receive dead sticks and it would be a month or more before I got them. But...... I was thrilled to see the package on the porch the day before Mother's Day. I soaked them overnight and I planted them in big pots the next morning. That afternoon I started seeing leaf buds emerging. I was so happy. But apparently my dog loved them too because the day after I planted them my Husky tore one out of the pot and chewed it up. I was so mad. My husband told me to order a replacement So...... Now I'm patiently waiting for it. Good things come to those who wait. I will definitely do business with Direct Gardening in the future
|On May 9, 2016, DrTrish Denver, IN wrote:
I received both my orders this past Friday and was very pleased with both the quality of the plants and the way they were packaged for shipping. I have ordered from several online garden companies in the past 10 years and Direct Gardening had the most protective packaging for potted plants. About a month ago I sent an inquiry to customer service and received a prompt, friendly response. I will definitely use Direct Gardening in the future.
|On Mar 25, 2016, jagrogan Somerset, KY (Zone 6b) wrote:
I like, like, like this company.
|On Mar 8, 2016, rschappa Birmingham, AL wrote:
After reading negative and positive reviews about Direct Gardening online, I was talking with my mom about what they offered online and she ended up ordering two crimson maples from them last year. She said they arrived healthy and her experience with Customer Service was exceptional. With that said, I talked with my husband and placed a small order to see what we would be surprised with in the mail bag...the big plastic bag was filled with the plastic bags of plants we ordered...they arrived on a rainy day and so I proceeded to plant them in the spots recommended. I am not a patient person and planting helps me with that. I remembered that my mom sent us a bare root rose as a housewarming gift 13 years ago. It arrived looking like a dead stick. We planted it and 13 years later and two moves, it's still growing healthy and strong! Direct Gardening sells an amazing variety of plants I can not find locally and seriously not at these prices. I am watering and watching as my dormant "sticks" are now budding leaves...I encourage my children to help me nurture them to life so they can see how baby plants grow up to be the mature trees and rose bushes that bring us joy daily all around us. I will continue to purchase my plants through Direct Gardening...and I thank them for what they do! Happy Spring planting gardeners!
|On Feb 23, 2016, lily22 Ashland, MA wrote:
Posted on June 19, 2014, updated February 23, 2016
On June 15th, 2011, lily22 added the following:
I\'ve receive the order, i placed on may 31th, on monday june 13. That was really fast.
Everything was in order except a few damages due to the transportation. I soaked all of the plants i\'ve received and planted some of them today.
They replace one of my roses by another one but with no id... so i wrote to the nice lady at the customer service who answered me a few hours later and giving the info i needed. So on the customer service I only have positive to say since she was really nice and fast to answer me and gave me reassurance on the plants guaranties if some of them dies.
Some of the plants are dormant but i\'m giving them a big 6 weeks before thinking they are dead, because most of them have nice roots and looks green .
If you want to save money and don\'t mind having small plant that might need a year or two to grow you should order from Direct Gardening. If you prefer to have big plants well you should shop at your local nursery and pay the full price.
I will order again from them when i\'m gonna need more plants.
On April 9th, 2012, lily22 added the following:
A month ago I\'ve send them a letter with my proof of purchase from last year to get a replacement for a few of the shrubs and plants that sadly never grew. They were really quick at sending the replacements and the plants they sent are really nice with good roots. The ones that did good last year seems to have a nice spring and are growing really well. I will order again since I\'m a patient person and I do like to watch my small plants grow and that I have what I\'m paying for. Except for the e-mail exchange from last year with the customer services I didn\'t have any other contacts with them, so as far as I know they are quick to answer and courteous. I had an overall good experience.
On June 19th, 2014, lily22 added the following:
I did a new order this year, now that we have bought our first home it was worth buying more plants. I ordered for about 200$ of plants (shrubs, bulbs and pot plants). I received everything about 5 weeks after I ordered online. Which is a reasonable delay in spring. I planted everything less than 24hours after reception.
I had a few pleasant surprises: perennial grab bag at 4.99 were really nice 2 peonies, 3 rock covers, and a few other plants I think a total of 5 per bags and they all are growing. The potted plants are all growing except for 2 of them if my count is good but I\'m waiting, you never know when they wake up or if the ones that grow after dormancy are gonna make past that first leaf bloom. ( in the past I had only a minority of plants that crashed, so I know that most of them will thrive) but most of them are actually growing quite well and I can\'t wait to see them flowering.
On the 9 roses I ordered 8 are already full of leaves and the last one is finally showing a tiny sign of leaves.. so again I will wait and see what\'s happening with it in the next weeks. I\'m not sure the 4 ferns in the fern grab bag are gonna grow but those can take a while to wake up.
The shrubs were a nice size.. sadly I think most of them won\'t do anything which is sad, some of them were supposed to be eye catcher in my landscape. I\'m still caring for them and waiting because again with dormant plants in can take a long time before they wake up.
I am very happy with the size of the plants, seriously I didn\'t expect full grown ones for the price and I enjoy watching them grow. I know that if any of the plants in my order are in fact dead, Direct Gardening will replace them with better ones as long as I follow the replacement procedure in less then a year after my purchase, they did it before, and were really quick and nice about it.
If you are looking for a bargain and are not afraid of plants that might look dead but are really just dormant try Direct Gardening.
On February 23rd, 2016, lily22 added the following:
I'm ready to order again this spring.... From the 2014 order some of the plants never grew so In spring 2015 I sent the bags with the tags, with a letter asking for a replacement. I got all the plants about 6 after and oh surprise the bonfire peach was 2 feet with leaves buds all over as pretty as a 80$ one I saw at the nursery and it did thrive last summer, all the other plants they sent to replace grew wonderfully even the ferns. They even sent one last replacement in the fall that I forgot about I was really happy.
So yes it took some replacements, but I'm not in a hurry, they don't ask questions and send better specimens the second time around. I will order more perrenials this year and if I need to use the warranty I know from experience they will honor it.
|On Nov 14, 2015, CUJO_13 Springfield, SC wrote:
I have been ordering for a couple years now always have good things to say they are nice people willing to help great prices and they stand behind their return policy being a disabled Vet this is very important to me
|On Jun 4, 2015, pookus Maryland Heights, MO wrote:
I ordered late in the spring, but I received my full order in about 6 weeks. Everything was great. I ordered 2 rose bushes, 6 garden phlox and 8 double carnations. One of the rose bushes however looks a little not so good, but when I scraped the bark above the roots there was a little green. I am not giving up on it yet! They are hard to get hold of by phone, but they do email back in a timely manner. I will be ordering again.
On Jun 4, 2015, Direct Gardening responded with:
"On Jun 7, 2015 10:55 AM, Direct Gardening responded with:
Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. Thank you for taking the time to post your comments!"
|On Sep 9, 2014, AdeniumNut Alamo, CA wrote:
I ordered in the middle of a heat wave. Plants arrived in a heat wave. Certain plants fared better than others. Every single plant after scratch testing was green, EXCEPT a ginkgo. Never buy spruce from DG. The hydrangeas fared the best, every single one made it, they budded the quickest after potting, in just 2 days. After 2 weeks I had practically store - quality 5 gallon size bushes. Northern Catalpa did really well too. Butterfly bushes and burning bush euonymus both did extremely well. The maples were supposed to be dead, I abandoned them and never watered them. Last week after more than 3 months one sprouted. I was shocked. The red buds both seem not to have made it, they are still green upon scratch testing, the maples make me think there might still be hope. Oh I wrote this review last week and forgot to send it. If I stopped midsentence and forgot to tie up the story sorry. I'm done typing.
|On Sep 5, 2014, robinhoodroses Goffstown, NH wrote:
Direct Gardening was the only source I could find for old fashioned Robin Roses. There were some issues with my order, but through good and constant communication, Direct Gardening I received totally healthy Robin Hood roses in a timely manner and they are beginning to bloom and are perfectly lovely! I will order from Direct Gardening again.
|On Aug 3, 2014, kaybow17 Lexington, IN wrote:
I placed my order and was expecting to have to wait a long time to receive it; but it arrived quickly and in great condition. I ordered 3 Bonfire ornamental peach trees and when they arrived I soaked them over-night in tepid water and planted them the next day.
|On Apr 15, 2014, jumpyfrog Murphysboro, IL (Zone 6b) wrote:
After checking reviews on directgardening.com, I was unsure about ordering. There are so many bad reviews. It took longer to receive my order than I expected, so I contacted them to discuss it. They have very good customer service. They responded quickly and appropriately. Most of the bad reviews had to do with later than expected deliveries or condition of the plants. After thinking about the late delivery problems, I realized in most cases it was timing. When orders are placed at typical planting time, it takes longer to recieve them. They obviously have a lot of orders at that time, not to mention those that could not be sent out right away due to weather/climate. My order arrived about a month after I placed it, which was in March 2014. It's now April.
|On Mar 14, 2014, ronkeithmartin SUCHES, GA wrote:
I ordered 24 canby thornless raspberry bare root plants last year in addition to other plants. for whatever reason about half the plants started sprouting and then died. i requested a replacement. recently i received two shipments of 12 canby raspberry plants each. i put them in pots inside due to the cold weather. i checked them a few days after planting and all of them are budding and leafing out. Direct Gardening was true to their word and i am very pleased with their replacement of my plants. i will order from them again.
|On Feb 12, 2014, MsSassyplants Cosby, TN (Zone 6b) wrote:
When I first got my shipment from Direct Gardening, I admit feeling a tad underwhelmed. The items were very small, and they did look rather dried out and dead, and they did have just a very sad looking little bit of damp paper towel on their roots, BUT, they roared to life.
|On Nov 1, 2013, gardenpamela New Albany, OH wrote:
After MUCH online research about a particular colored rose I wanted but could not find locally, I made my first online live plant purchase with Direct Gardening. I could not be more pleased (and, frankly, surprised). They responded in a timely fashion to two emailed questions. The shipment arrived sooner than I anticipated. All plants were as expected and in good condition. And, they had included a "bonus" assortment of bulbs...a nice and welcomed touch. I highly recommend them.
|On Sep 14, 2013, greenegg21 Marion, IN wrote:
Posted on June 13, 2013, updated September 15, 2013
On September 14th, 2013, greenegg21 added the following:
Placed my second order with this company(I didnt want to wait till next year) and Im satisfied with the trees I received. One of my crimson king maples already have leaves, I didnt expect anything in this order to wake up till next spring.
The poplar trees I ordered are thriving.
As for my first order the walk on me did not survive, the 2 redbuds did nothing and one of the mock orange didnt make it. About a 85% survival rate for the entire 1st order. I rate that pretty good and I will just do as the replacement policy states to save the shipping label and mail it back with a letter of request for said items.
But to boast about my lovely Rose of Sharon tree...it has been blooming the last 5 weeks and everyone compliments me on it!
I dont understand why there are so many negatives here. These are so simple to plant and success rates cant be perfect. I usually order from Stark bros but they dont have the selection and are over priced compared to Direct Gardening. I will repost next spring on the success of my 2nd order and any replacements!
|On Aug 23, 2013, Cshewlett Deatsville, AL wrote:
Posted on August 3, 2013, updated August 23, 2013
On August 3rd, 2013, Cshewlett changed the rating from negative to positive and added the following:
Customer service did reach out to me regarding my order. I'm pretty impressed that they search out their reviews and proactively make efforts to make unsatisfied customers happy. I was informed that not only do I not have to return the dead plants but I also am not required to return anything sent to me in error.
The integrity alone is reason enough for me to change my rating from negative to positive. I look forward to my replacements and ordering from them for my fall bulbs!
On August 23rd, 2013, Cshewlett added the following:
Today I received my replacement plants :
Vinca and Thyme look MUCH healthier on this delivery. Bare roots look good too. Headed to dad's tomorrow to remove his pink rose bush and replace with orange! VERY happy.
On Aug 23, 2013, Direct Gardening responded with:
"On Aug 3, 2013 11:01 AM, Direct Gardening responded with:
A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee as we DO NOT require the plants be returned when requesting replacement.
|On Jun 20, 2013, yofrendonna Newport, MI (Zone 6b) wrote:
Posted on June 12, 2013, updated June 20, 2013
On June 20th, 2013, yofrendonna added the following:
My Hedges have been in the ground for about 2 weeks. They are already about a foot tall and doing great.
|On Jun 6, 2013, ezwemer Social Circle, GA wrote:
My roses were very healthy and once planted, as instructed, they're doing very well. Pleased with the service and the quality of the plants. Can't wait to see them bloom!
|On May 29, 2013, tbird60 Natick, MA wrote:
One little tip on "dormant" plants from any mail order vendor. For spring delivered dormant plants only, I stick the plants in the fridge (not freezer) for a couple weeks to reset their little season "timers" and they come out ready to wake up and go. Or you can plant them and if some don't start, pull them and try the refrigerator trick. Unless they are stone dead you will be amazed at how a lifeless looking plant can be kickstarted into action by this simple method. Cut off any rot and douse the roots in fungicide if any dead plant tissue exists.
|On May 21, 2013, pdavistx84 Shepherd, TX wrote:
I found this site after I ordered my stuff, I was so worried. Well, I am very pleased with what I bought! I received my order within a month. I ordered 8 dwarf flowering cherries, 25 strawberries, and the tree sampler. I also received peacock orchids. I did as the directions said and all my plants are doing great! I have blooms on my strawberries within 2 weeks! The cherry bushes took 3 weeks but are getting leaves on them. My tree sampler started getting leafs the first week! But I thought I would get different trees but they were all the same but they sent me good ones! They all came in decent shape. A little dry but that is normal with shipping. I will definitely order from them again!
On May 21, 2013, Direct Gardening responded with:
"On May 28, 2013 1:31 PM, Direct Gardening responded with:
We are happy to hear that your plants are thriving! Thank you for the feedback! Happy Gardening!
|On May 9, 2013, Daydarlng Midwest City, OK wrote:
Posted on May 11, 2012, updated May 9, 2013
On May 11th, 2012, Daydarlng added the following:
I need to update my feed-back. Since the post I made here I had put in two more orders and a replacement request. As before some of the plants did not make it. I asked for replacements - the way it is required, with the original shipping labels and a letter explaining which items didn't make it and why. The replacements have been shipped already and I am waiting for them any day now. It took about 5-6 weeks. Normal, considering the amount of orders they process and the fact that they have to gather from various nurseries.
Also, whatever made it is growing beautifully. Roses have bloomed after 6 weeks. They were just bare-root and now they are in bloom. The lilies are in bloom too, as unbelievable as it seems. Everything else is blooming and sprouting nicely.
And every time I called customer service I had a great experience. And they even replied by snail mail to a question we had asked in the replacement request letter.
So yes, I will keep ordering from Direct Gardening. I think our orders now go for a total of over $300. All well spent.
On May 9th, 2013, Daydarlng added the following:
Updating my feedback again. We kept ordering from Directgardening after such a wonderful experience. I have no idea why people criticize their customer service, I had only very pleasant experiences with them, be it on the phone, over the email, or by regular mail - they even sent a regular letter as a reply to our letter thanking them for their wonderful service.
To sum it up - I think that starting November 2011 up until now we ordered over $500 worth of plants from them. Yes, some of the plants didn't make it, but they always sent replacements as the warranty stated. Plus the bonus plants plus some extra gifts, just because they are so good. They replaced roses that were the wrong color, and even sent some extra plants. On one of the plants, an Arkansas Amsonia, after the third try when the plant still didn't make it, they sent a gift certificate for the value for us to use against some other plant.
So right now, our dreams of a cottage garden have taken shape. We have now in the garden (I hope I won't forget anything) sand cherries, blackberries, elderberries, hazelnuts, chestnuts, plum trees, lilacs, a Japanese lilac, hydrangeas, peonies, strawberries (we ordered over 100 of them of which about 75 this year, and the ones that made it are full of fruit), lots of lilies, beautiful roses (2 Zephirines, climbing Don Juan, Dr. Brownell, Charlotte Brownell, climbing Queen Elizabeth, a regular red rose, hedge roses), spireas, mock oranges, yuccas, rhododendrons, astilbe, hostas, ferns, butterfly bushes, balloon flowers, black-eye susans, bleeding hearts, lily of the valley, stevia, shamrocks, wigelia, and I am sure I forgot some. I wish there was a way to post photos so you all can see.
People should understand that:
1. dormant plants look like sticks. They really do. They don't look nice and pretty like in the nursery.
2. the type of packaging they use, I think is the best to insure the maximum chance for the plants to make it. Plastic doesn't allow moisture to escape, it is true that mold can appear if they are kept for too long in the bag, but you know, that is USPS's fault, not theirs.
3. You DO need to present them with some kind of proof that you did purchase the items. Hence sending the shipping label. And after you have saved a load of money buying from them, not 10X the price at a nursery, I very much doubt that the cost of a stamp to send that shipping label in an envelope is going to ruin you.
4. yes, it takes them time to process your order. They send thousands of orders, and deal with plants that are in a dormant state. You do want your plants to make it nicely, don't you? They need to be packaged, and sometimes the order has to come in from different nurseries they have, they don't grow everything in one place.
And just a piece of advice: make sure you prepare your soil, and also order some of their "pep pills". They do wonders on the plants when you put them in the ground. I started ordering extra "pep pills" to use when I transplant my vegetable seedlings in the ground - I only grow vegetables from heirloom seeds that I start indoors at the end of winter and the pep pills really make those seedling not be so shocked and take off nicely.
On May 9, 2013, Direct Gardening responded with:
"On May 28, 2013 1:24 PM, Direct Gardening responded with:
Thank you for your positive feedback and wonderful tips for our customers! Happy Gardening!"
|On May 9, 2013, elenarose Bridgeport, NE wrote:
Posted on May 8, 2013, updated May 9, 2013
On May 9th, 2013, elenarose added the following:
I received my replacement order for what had not survived last year this morning-they replaced everything and added a few extra for good measure-what a polite thing to do-it feels like xmas-everything is in good shape and already budding-planted my bareroot daylilies that had arrived in yesterday's order and they are already 3" high--I am no way affiliated with direct gardening just a happy gardener who has had positive experiences from a trusted company for more than 10 years.
On May 9, 2013, Direct Gardening responded with:
"On May 28, 2013 1:22 PM, Direct Gardening responded with:
We are happy to hear of your positive experience! Thank you for your post!"
|On Apr 23, 2013, katy44 Valparaiso, IN wrote:
I ordered 3 pampas grass that arrived today; green and with good looking root systems. Not planted yet because of all the rain right now. I also ordered two peony trees that look really good - nice root system and already have leaf buds. The soil that my plants came in looks good and is still moist. I work with plants and have a feeling that they will do very well out in my garden and yard. I also got some freebies: 3 different types of bulbs and some climbing tomato seeds to try out. Overall very happy with the price, product, and service.
|On Dec 26, 2012, umbertoed White Plains, NY wrote:
I've been meaning to leave a rating for this company for a few months and have finally gotten around to it. It's a bit disheartening to read all the negative comments when I think that what most people need is a little patience. I ordered several items from Direct, and when they arrived, most of the plants looked dead. I followed the planting instructions provided and most survived and have since flourished. Unfortunety, some didn't even bud and it was something I expected. I contacted customer service via letter and attached the original shipping label, and after a followup email, received my replacements at no extra charge just as advertised. Overall I am satisfied with my experience given the pricing that's offered and the warranty provided by the company.
|On Aug 7, 2012, wxjunkie Fairbanks, AK (Zone 3a) wrote:
I placed an order for about $100 worth of plants in late June. I understood that processing could take some time. I was charged for the order within 2 weeks of placing it, and the order arrived in early August. I never attempted to contact the company. The order arrived in very good shape, overall, with just a few plants that had budded out and died back. All have very good root systems and will probably survive. Considering the unusually warm weather along the shipping route and the fact that I live in Alaska, these results are better than expected. I was skeptical at first about ordering from Direct Gardening, as their prices were lower than other places and they offered $9.95 shipping-amazingly low to Alaska. So far, I haven't been disappointed. I hope to order again from them soon.
|On Jul 30, 2012, KarenOleta Lake Telemark, NJ wrote:
The prices allured me as well as customer service attempts to rectify past negatives so... I just placed my order with this company, as follows:
|On Jun 5, 2012, myserenity Ellenton, FL wrote:
Posted on June 2, 2012, updated June 5, 2012
On June 5th, 2012, myserenity added the following:
here i am again! i just received my second order from direct,,,,i sent for 12 hottuynia (i still don't know how to pronounce it) chameleon, it is a ground cover, and if it is half as pretty as it looks, it will be beautiful. it arrived thru the mail, in plastic, inside, each plant was protected by cardboard. i couldn't believe how nice the plants were, they had to be over 4" tall, the roots were trying to get out of the containers, i guess it was a little over two weeks from the time i put the order in, until i got it. another thing I did, i took them out of those cramped little pots, and planted them in at least 2x the pot size, it will let them breath. i just went out to water my orchids, and my new plants, and my bushes that looked like they wouldn't do anything, they both have leaves coming out of the base, so, thank you, DIRECT! I WILL BE ORDERING FROM YOU AGAIN! oh, i put some in bigger pots because all of a sudden i had more plants than i could plant at one time.
|On Jun 1, 2012, lulu229 Charlotte, NC wrote:
Posted on August 24, 2011, updated June 1, 2012
On August 24th, 2011, lulu229 added the following:
8/24-- all 6 Rose bushes blooming and doing well. 5/10 of the other bushes thriving -- 2 that were doing well to start with were damaged by dogs, and did not survive--so I don't fault DG for those... 3 others did not survive. The flowers have had mixed results and one group of flowers, while doing quite well, are not the color that I ordered. If refunds/replacements go well, I will probably order from them again as I have the rest of the back yard and the entire front yard to landscape! I may order earlier and plant them in pots and then transplant when they are larger....
On June 1st, 2012, lulu229 added the following:
So, I had some plants that did not make it. I followed the directions on the guarantee and all the plants were replaced with better quality, larger plants. I even was sent more than I requested! Some of the smaller plants I planted in pots, and will transplant them to the garden as they get larger. All the replacements are doing well and all the plants that survived the winter are doing quite well. Overall, I am very happy with they way everything was handled. I did not have any of the communication problems that others have identified. The time between ordering and receiving the plants is a little slow, but I'd rather have the plants be more mature, than be shipped quickly and not developed enough to make the trip! I will be ordering again....when I move on to the front yard!
|On May 22, 2012, Wrenda Underwood, IA wrote:
I ordered early and received my plants at the appropriate planting time for my location. I am very pleased with the large, sturdy, healthy plants, If they grow as well as they look like they will, I'll be ecstatic! I'm sure I will order from Direct Gardening again next year.
|On May 13, 2012, reb314 Valrico, FL wrote:
I was aprehensive about ordering plants online but to my surprise, my overall experience with DirectGardening I would say is positive. The plants came in dormant as expected. Some of them are doing good (I'm pretty happy with my Cherry Blossom tree so far). Although some did not show sign/s of life (after 6 weeks) even after careful planting, and some seemed to have been dead when it arrived, this didn't bother me so much as they back their products with a one year guarantee so I gave it a try.
|On May 10, 2012, lcmoody1 Flemington, GA wrote:
Posted on November 24, 2011, updated May 10, 2012
On November 24th, 2011, lcmoody1 changed the rating from neutral to negative and added the following:
Unfortunately, I have to change my rating to negative: The remaining plants never bloomed and all but one tree died. I didn't bother asking for replacements, too many people have had trouble in the past. I will simply report to BBB. I do not reccomend doing business with Dir Gar. It has been a disappointment from beginning to end.
On May 10th, 2012, lcmoody1 changed the rating from negative to positive and added the following:
Direct Gardening honored their replacement policy--yes it took awhile,but Gabrielle was relentless in her pursuit to make things right! Maybe the other reps can learn from her. Yes, I still got sticks and grass but MOST of them are green and showing signs of life, although I am concerned about the "blue oatgrass" which are all brown straw. I'll just have to wait and see and report back. I hadn't bothered asking for replacements before because so many people had problems, because they didn't have the original shipping label, but THEY contacted ME and emailed a copy of my order and items shipped, so I don't understand the confusion over the almighty "shipping label". But you can bet this label is going in a secure place immediately! I'm willing to give Direct Gardening another chance. As stated in previous postings they have the best price and user friendly website I've come across
|On May 7, 2012, liesl1 Midland Park, NJ wrote:
I was hesitant at first placing an order with an unfamiliar company, however when my first order arrived I was very pleased. My plants were all well packed and extremely healthy looking. Needless to say, I am now a happy customer of Direct Gardening and they have gained becasuse I will certainly be buying much more from them in the future!
|On Apr 29, 2012, RadiantPoppy Hemby Bridge, NC wrote:
Yes. A positive. For various reasons.
|On Apr 25, 2012, Mateo6288 Santa Fe, NM wrote:
This company is not for everyone but if you review the site properly & understand your not getting plants from a local garden center it will be a great experience. With Direct Gardening you are getting budget friendly prices for plants that would be more expensive through other companies. For budget friendly prices you also dont get some of the perks of paying the higher prices.
|On Apr 21, 2012, Rjusticerj Leicester, NC wrote:
I ordered a rose collection and i am very pleased. It did take a lil longer to receive my order than i expected, but over i am very happy
|On Mar 9, 2012, Celeastar Tulsa, OK wrote:
We have ordered from DirectGardening a few times. Of course we get startings. This is the best way to get plants to take a strong hold in the soil, be resistant and resiliant...
|On Feb 20, 2012, Mkelly04 Commerce City, CO wrote:
Posted on September 8, 2011, updated February 20, 2012
On February 20th, 2012, Mkelly04 added the following:
I absolutely love love love Direct Gardening. I have never received anything but good quality plants. As far as their customer service goes, they are awesome. Every experience I have had with them has been professional and kind. I will continue ordering from them. As for all of the negative comments, Direct Gardening always resolves ANY problem so maybe if you weren't so curt and rude with them they would be happier to help you.