On Jun 4, 2015, pookus Maryland Heights, MO wrote:
I ordered late in the spring, but I received my full order in about 6 weeks. Everything was great. I ordered 2 rose bushes, 6 garden phlox and 8 double carnations. One of the rose bushes however looks a little not so good, but when I scraped the bark above the roots there was a little green. I am not giving up on it yet! They are hard to get hold of by phone, but they do email back in a timely manner. I will be ordering again.
On Jun 4, 2015, Direct Gardening responded with:
"On Jun 7, 2015 10:55 AM, Direct Gardening responded with:
Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. Thank you for taking the time to post your comments!"
I ordered in the middle of a heat wave. Plants arrived in a heat wave. Certain plants fared better than others. Every single plant after scratch testing was green, EXCEPT a ginkgo. Never buy spruce from DG. The hydrangeas fared the best, every single one made it, they budded the quickest after potting, in just 2 days. After 2 weeks I had practically store - quality 5 gallon size bushes. Northern Catalpa did really well too. Butterfly bushes and burning bush euonymus both did extremely well. The maples were supposed to be dead, I abandoned them and never watered them. Last week after more than 3 months one sprouted. I was shocked. The red buds both seem not to have made it, they are still green upon scratch testing, the maples make me think there might still be hope. Oh I wrote this review last week and forgot to send it. If I stopped midsentence and forgot to tie up the story sorry. I'm done typing.
On Sep 5, 2014, robinhoodroses Goffstown, NH wrote:
Direct Gardening was the only source I could find for old fashioned Robin Roses. There were some issues with my order, but through good and constant communication, Direct Gardening I received totally healthy Robin Hood roses in a timely manner and they are beginning to bloom and are perfectly lovely! I will order from Direct Gardening again.
I placed my order and was expecting to have to wait a long time to receive it; but it arrived quickly and in great condition. I ordered 3 Bonfire ornamental peach trees and when they arrived I soaked them over-night in tepid water and planted them the next day.
The trees are already starting to produce leaves and I am very happy with them. Customer service was great and I received exactly what I had ordered, sooner than I expected. Thanks!.... I highly recommend this company to any prospective buyers out there! Quality plants at an affordable price! Direct Gardening is an awesome company and they offer a 1 year warranty on all of their plants. I wish I had found out about them sooner; and I plan to be one of their regular customers in the future. I strongly urge other experienced gardeners to order their trees and other plantings from Direct Gardening! You simply can not go wrong in doing so!
Posted on April 9, 2012, updated June 19, 2014
Posted on June 15, 2011, updated April 9, 2012
Posted on May 31, 2011, updated June 15, 2011
Well today May 31 2011 i finally received my little 35$ order from direct gardening that i did on May 3 2011...
i was afraid with all the bad comments but decided to try a small one anyway to see.
i was surprise that the plants arrived in a plastic bag but after opening it and looking inside everything seems fine.. a lot of them had already buds and leaves and the ones that didn't don't look too bad... so I've put them in water and I'll plant them tomorrow morning and see how they do. they are small but its OK, the prices are so good i didn't expect big ready to flower trees!!
my only deception was the mixed tree bargain, they are red maples, so I'm gonna go and plant them in the wood...I thought i would get 6 different trees with at least a nice one in... but for 5$ i can't really be surprised...
so i just did another order twice bigger with roses this time, i guess ill receive them by the end of June.
I'm keeping the bag with the receipt and the mail stamp if anything is wrong at the end of the summer ill just do what they recommend to get a replacement.
Its was an experiment and i can say that if you are a patient person and don't mind waiting for your plants to grow direct gardening is a good place to save money... my plants were ship from House of Wesley and I did my new order directly from them... ill let you all know if it is faster this time.
have fun in your gardens!!
On June 15th, 2011, lily22 added the following:
I've receive the order, i placed on may 31th, on monday june 13. That was really fast.
Everything was in order except a few damages due to the transportation. I soaked all of the plants i've received and planted some of them today.
They replace one of my roses by another one but with no id... so i wrote to the nice lady at the customer service who answered me a few hours later and giving the info i needed. So on the customer service I only have positive to say since she was really nice and fast to answer me and gave me reassurance on the plants guaranties if some of them dies.
Some of the plants are dormant but i'm giving them a big 6 weeks before thinking they are dead, because most of them have nice roots and looks green .
If you want to save money and don't mind having small plant that might need a year or two to grow you should order from Direct Gardening. If you prefer to have big plants well you should shop at your local nursery and pay the full price.
I will order again from them when i'm gonna need more plants.On April 9th, 2012, lily22 added the following:
A month ago I've send them a letter with my proof of purchase from last year to get a replacement for a few of the shrubs and plants that sadly never grew. They were really quick at sending the replacements and the plants they sent are really nice with good roots. The ones that did good last year seems to have a nice spring and are growing really well. I will order again since I'm a patient person and I do like to watch my small plants grow and that I have what I'm paying for. Except for the e-mail exchange from last year with the customer services I didn't have any other contacts with them, so as far as I know they are quick to answer and courteous. I had an overall good experience.On June 19th, 2014, lily22 added the following:
I did a new order this year, now that we have bought our first home it was worth buying more plants. I ordered for about 200$ of plants (shrubs, bulbs and pot plants). I received everything about 5 weeks after I ordered online. Which is a reasonable delay in spring. I planted everything less than 24hours after reception.
I had a few pleasant surprises: perennial grab bag at 4.99 were really nice 2 peonies, 3 rock covers, and a few other plants I think a total of 5 per bags and they all are growing. The potted plants are all growing except for 2 of them if my count is good but I'm waiting, you never know when they wake up or if the ones that grow after dormancy are gonna make past that first leaf bloom. ( in the past I had only a minority of plants that crashed, so I know that most of them will thrive) but most of them are actually growing quite well and I can't wait to see them flowering.
On the 9 roses I ordered 8 are already full of leaves and the last one is finally showing a tiny sign of leaves.. so again I will wait and see what's happening with it in the next weeks. I'm not sure the 4 ferns in the fern grab bag are gonna grow but those can take a while to wake up.
The shrubs were a nice size.. sadly I think most of them won't do anything which is sad, some of them were supposed to be eye catcher in my landscape. I'm still caring for them and waiting because again with dormant plants in can take a long time before they wake up.
I am very happy with the size of the plants, seriously I didn't expect full grown ones for the price and I enjoy watching them grow. I know that if any of the plants in my order are in fact dead, Direct Gardening will replace them with better ones as long as I follow the replacement procedure in less then a year after my purchase, they did it before, and were really quick and nice about it.
If you are looking for a bargain and are not afraid of plants that might look dead but are really just dormant try Direct Gardening.
On Apr 15, 2014, jumpyfrog Murphysboro, IL (Zone 6b) wrote:
After checking reviews on directgardening.com, I was unsure about ordering. There are so many bad reviews. It took longer to receive my order than I expected, so I contacted them to discuss it. They have very good customer service. They responded quickly and appropriately. Most of the bad reviews had to do with later than expected deliveries or condition of the plants. After thinking about the late delivery problems, I realized in most cases it was timing. When orders are placed at typical planting time, it takes longer to recieve them. They obviously have a lot of orders at that time, not to mention those that could not be sent out right away due to weather/climate. My order arrived about a month after I placed it, which was in March 2014. It's now April.
After considering the bad reviews about quality and having received my order, quite frankly I think a lot of people are idiots. The plants arrive dormant, as expected...not dead. The roots are in excellent condition and I expect them to grow well. Most of the plants are quite small, but at these prices, they can't afford to raise the plants for several years before sailing.
Please excuse my bluntness, but seriously people. Think before you complain. If you want large, fully grown, ready to bloom plant, buy somewhere else and pay 3 or 4 times the price or more.
I ordered 24 canby thornless raspberry bare root plants last year in addition to other plants. for whatever reason about half the plants started sprouting and then died. i requested a replacement. recently i received two shipments of 12 canby raspberry plants each. i put them in pots inside due to the cold weather. i checked them a few days after planting and all of them are budding and leafing out. Direct Gardening was true to their word and i am very pleased with their replacement of my plants. i will order from them again.
On Feb 12, 2014, MsSassyplants Cosby, TN (Zone 6b) wrote:
When I first got my shipment from Direct Gardening, I admit feeling a tad underwhelmed. The items were very small, and they did look rather dried out and dead, and they did have just a very sad looking little bit of damp paper towel on their roots, BUT, they roared to life.
I actually did not want them to come roaring to life, as it was a fall planting, but, it warmed up a bit and bam, my knockout roses and my Nanking cherries came out of dormancy and raring to go.
Now, I do not know if they will survive the subsequent Polar Vortex that followed that warm spell, but I do have to stand up for Direct Gardening and their "dried up ole twigs." My dried up ole twigs were absolutely viable, and I would order from them again. Even if the plants mentioned above do not survive the winter. I just might not order for fall planting again given this years experience. My Juneberry did not break dormancy, and I will not know until Spring 2014 if it is alive at all, but the reviews were so horrible I just felt I had to comment on the dead twig situation. Looks can be deceiving.
On Nov 1, 2013, gardenpamela New Albany, OH wrote:
After MUCH online research about a particular colored rose I wanted but could not find locally, I made my first online live plant purchase with Direct Gardening. I could not be more pleased (and, frankly, surprised). They responded in a timely fashion to two emailed questions. The shipment arrived sooner than I anticipated. All plants were as expected and in good condition. And, they had included a "bonus" assortment of bulbs...a nice and welcomed touch. I highly recommend them.
Posted on June 13, 2013, updated September 15, 2013
I love the bareroot trees Iordered. Yes they look like a bunch of dead stick with roots when they arrive, but I removed them immediatly from the bag and spritzed the roots and wrapped the roots back up in plastic. Then soaked for about 4 hrs in water before I planted. They are already waking up and its only been a week. The ground cover appered DOA (but planted just to make sure)but Ill just wait till next spring to make sure everything makes it before asking for a replacement. I will be ordering more trees next year. You can't beat the quality and size for the price!
On September 14th, 2013, greenegg21 added the following:
Placed my second order with this company(I didnt want to wait till next year) and Im satisfied with the trees I received. One of my crimson king maples already have leaves, I didnt expect anything in this order to wake up till next spring.
The poplar trees I ordered are thriving.
As for my first order the walk on me did not survive, the 2 redbuds did nothing and one of the mock orange didnt make it. About a 85% survival rate for the entire 1st order. I rate that pretty good and I will just do as the replacement policy states to save the shipping label and mail it back with a letter of request for said items.
But to boast about my lovely Rose of Sharon tree...it has been blooming the last 5 weeks and everyone compliments me on it!
I dont understand why there are so many negatives here. These are so simple to plant and success rates cant be perfect. I usually order from Stark bros but they dont have the selection and are over priced compared to Direct Gardening. I will repost next spring on the success of my 2nd order and any replacements!
Posted on August 3, 2013, updated August 23, 2013
Posted on July 30, 2013, updated August 3, 2013
This was not a good experience, simply because over half of my order died (there is a difference between 'dormant' and 'so dead it is crispy') and parts were not what I ordered.
100 Walk on me thyme - not one survived.
60 vinca minor - roughly 20 survived
3 Maria Stern roses - should be an orange bloom. They sent three pink double knockout roses that were listed as Maria Stern on the shipping label. Two of the three were gifts. Imagine my embarrassment when the intended gift was for Father's Day as part of a design to include his alma maters color bloomed pink instead. Sorry dad!
The shipping time was great and I'm sure if I tried to send it back they would have complied, but I took the time to select, order, pay for, and plant them. I'm not collecting it all and sending it back. Way too much of a hassle. Lesson learned.
On August 3rd, 2013, Cshewlett changed the rating from negative to positive and added the following:
Customer service did reach out to me regarding my order. I'm pretty impressed that they search out their reviews and proactively make efforts to make unsatisfied customers happy. I was informed that not only do I not have to return the dead plants but I also am not required to return anything sent to me in error.
The integrity alone is reason enough for me to change my rating from negative to positive. I look forward to my replacements and ordering from them for my fall bulbs!On August 23rd, 2013, Cshewlett added the following:
Today I received my replacement plants :
Vinca and Thyme look MUCH healthier on this delivery. Bare roots look good too. Headed to dad's tomorrow to remove his pink rose bush and replace with orange! VERY happy.On Aug 23, 2013, Direct Gardening responded with:
"On Aug 3, 2013 11:01 AM, Direct Gardening responded with:
A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee as we DO NOT require the plants be returned when requesting replacement.
On Jun 20, 2013, yofrendonna Newport, MI (Zone 6b) wrote:
Posted on June 12, 2013, updated June 20, 2013
On May 22 2013 I ordered 60 Privet Hedges, 2 Burning Bushes and 2 Rose Of Sharon Trees. I received these items in the time frame that was described on the website (2 weeks). I read the enclosed literature which told me to soak the hedges in water overnight. The bushes and the trees had a root ball and soil, so I immediately placed them in a pot of soil. I planted the hedges the following afternoon. I followed the enclosed instructions. By June 9th All of the plants had new leaf buds! Not only did I have my landscaping in both my front and back yards finished, but I saved a ton of money by only spending $40.
I have seen the comments on the Better Business Bureau's website and because of all the negativity, I almost didn't purchase from this website. I am glad I ignored the negativity and saved a bundle. If people would read the information available on the website where it says that plants are sent "dormant" and "bare root" , maybe then look up what that means, they would know what to expect. Odds are the plants will look dead, but the website even shows you how to do a "scratch test" . My point is: before you write a negative comment....READ before you purchase. I received exactly what the website said they would send. I figured that they offered a 1 year guarantee..I can't go wrong. I saved my shipping labels and every little tag on every plant inside the bag even though my plants are healthy and growing well. the website clearly says to save the shipping labels.
I will make sure that all my fellow gardeners know to ignore the negative comments that were made because someone didn't read that they were not getting a full grown plant or that dormant plants are just that...dormant, not dead. The pictures of fully grown plants are supposed to give you an idea of what the plant will look like when its grown. READ before you buy and don't blame the company if you choose not to read. What do you expect for these great prices? Your negative comments are ruining the bargains for those of us who follow instructions. I also posted on BBB's website.
On June 20th, 2013, yofrendonna added the following:
My Hedges have been in the ground for about 2 weeks. They are already about a foot tall and doing great.
One little tip on "dormant" plants from any mail order vendor. For spring delivered dormant plants only, I stick the plants in the fridge (not freezer) for a couple weeks to reset their little season "timers" and they come out ready to wake up and go. Or you can plant them and if some don't start, pull them and try the refrigerator trick. Unless they are stone dead you will be amazed at how a lifeless looking plant can be kickstarted into action by this simple method. Cut off any rot and douse the roots in fungicide if any dead plant tissue exists.
I have been ordering from DG for many years and they have never failed to replace the occasional "dud" plant. I just have to remember to keep the shipping label that is stuck on the shipping bag in case it's needed it as proof of purchase. Their prices are crazy low and for me it's a small price to pay dealing with the odd non-performing item. Actually, getting a replacement is less painful with Direct Gardening than my local hoidy toidy nursery!
I found this site after I ordered my stuff, I was so worried. Well, I am very pleased with what I bought! I received my order within a month. I ordered 8 dwarf flowering cherries, 25 strawberries, and the tree sampler. I also received peacock orchids. I did as the directions said and all my plants are doing great! I have blooms on my strawberries within 2 weeks! The cherry bushes took 3 weeks but are getting leaves on them. My tree sampler started getting leafs the first week! But I thought I would get different trees but they were all the same but they sent me good ones! They all came in decent shape. A little dry but that is normal with shipping. I will definitely order from them again!
On May 21, 2013, Direct Gardening responded with:
"On May 28, 2013 1:31 PM, Direct Gardening responded with:
We are happy to hear that your plants are thriving! Thank you for the feedback! Happy Gardening!
Posted on May 11, 2012, updated May 9, 2013
Posted on November 26, 2011, updated May 11, 2012
I ordered a great number of mixed plants from them at the end of September. I knew the dangers with dormant plants, that some might not come out of dormancy, but I said, what the heck, with the prices they have I can afford 1/3 of the plants to come survive and will still be cheaper than buying from anywhere else live potted plants. I ordered 3 types of climbing roses, several butterfly bushes, several hydrangeas, lilacs, white spirea, forsythia, and more, a total of about 40 plants for around $100.
I received the plants in the green "trash bag" (it's actually a very sturdy plastic) end of October. I planted the plants (and the free bulbs) in a period of 3 weeks, as i could work on the garden (I'm a breast cancer survivor and still recovering from the multiple surgeries). I also received free iris bulbs, free hyacinth and daffodil bulbs, and free windflower bulbs.
It is the 26th of November, and we had a very mild fall here in Oklahoma, only a couple of freezing cold nights. As of now, except for two spireas, ALL the plants have new growth, are alive and doing well, and except for the irises, all the bulbs that were in the ground have leaves! I was very pleasantly surprised to see that.
I am getting ready to put in a second order with them.
On May 11th, 2012, Daydarlng added the following:
I need to update my feed-back. Since the post I made here I had put in two more orders and a replacement request. As before some of the plants did not make it. I asked for replacements - the way it is required, with the original shipping labels and a letter explaining which items didn't make it and why. The replacements have been shipped already and I am waiting for them any day now. It took about 5-6 weeks. Normal, considering the amount of orders they process and the fact that they have to gather from various nurseries.
Also, whatever made it is growing beautifully. Roses have bloomed after 6 weeks. They were just bare-root and now they are in bloom. The lilies are in bloom too, as unbelievable as it seems. Everything else is blooming and sprouting nicely.
And every time I called customer service I had a great experience. And they even replied by snail mail to a question we had asked in the replacement request letter.
So yes, I will keep ordering from Direct Gardening. I think our orders now go for a total of over $300. All well spent.On May 9th, 2013, Daydarlng added the following:
Updating my feedback again. We kept ordering from Directgardening after such a wonderful experience. I have no idea why people criticize their customer service, I had only very pleasant experiences with them, be it on the phone, over the email, or by regular mail - they even sent a regular letter as a reply to our letter thanking them for their wonderful service.
To sum it up - I think that starting November 2011 up until now we ordered over $500 worth of plants from them. Yes, some of the plants didn't make it, but they always sent replacements as the warranty stated. Plus the bonus plants plus some extra gifts, just because they are so good. They replaced roses that were the wrong color, and even sent some extra plants. On one of the plants, an Arkansas Amsonia, after the third try when the plant still didn't make it, they sent a gift certificate for the value for us to use against some other plant.
So right now, our dreams of a cottage garden have taken shape. We have now in the garden (I hope I won't forget anything) sand cherries, blackberries, elderberries, hazelnuts, chestnuts, plum trees, lilacs, a Japanese lilac, hydrangeas, peonies, strawberries (we ordered over 100 of them of which about 75 this year, and the ones that made it are full of fruit), lots of lilies, beautiful roses (2 Zephirines, climbing Don Juan, Dr. Brownell, Charlotte Brownell, climbing Queen Elizabeth, a regular red rose, hedge roses), spireas, mock oranges, yuccas, rhododendrons, astilbe, hostas, ferns, butterfly bushes, balloon flowers, black-eye susans, bleeding hearts, lily of the valley, stevia, shamrocks, wigelia, and I am sure I forgot some. I wish there was a way to post photos so you all can see.
People should understand that:
1. dormant plants look like sticks. They really do. They don't look nice and pretty like in the nursery.
2. the type of packaging they use, I think is the best to insure the maximum chance for the plants to make it. Plastic doesn't allow moisture to escape, it is true that mold can appear if they are kept for too long in the bag, but you know, that is USPS's fault, not theirs.
3. You DO need to present them with some kind of proof that you did purchase the items. Hence sending the shipping label. And after you have saved a load of money buying from them, not 10X the price at a nursery, I very much doubt that the cost of a stamp to send that shipping label in an envelope is going to ruin you.
4. yes, it takes them time to process your order. They send thousands of orders, and deal with plants that are in a dormant state. You do want your plants to make it nicely, don't you? They need to be packaged, and sometimes the order has to come in from different nurseries they have, they don't grow everything in one place.
And just a piece of advice: make sure you prepare your soil, and also order some of their "pep pills". They do wonders on the plants when you put them in the ground. I started ordering extra "pep pills" to use when I transplant my vegetable seedlings in the ground - I only grow vegetables from heirloom seeds that I start indoors at the end of winter and the pep pills really make those seedling not be so shocked and take off nicely.On May 9, 2013, Direct Gardening responded with:
"On May 28, 2013 1:24 PM, Direct Gardening responded with:
Thank you for your positive feedback and wonderful tips for our customers! Happy Gardening!"
Posted on May 8, 2013, updated May 9, 2013
I have been ordering from the direct gardening company and its affiliates since 2001 and have always had a positive experience. They have cheap stuff (the equivalent of gardening at Walmart) but if you baby their products and save your mailing labels they will replace free of charge what doesn't make it. I have never had them refuse to replace or keep my money or wrongfully charge a credit card. There are only about 300 negative feedbacks on this site and they must mail out 10, 000 orders a year. In 10 years that is only 300 negatives and 9,700 positives so I am not afraid of the bad negative experiences that a handful of people have had. Like I said, 10 years and totally aware that I get what I pay for--I baby, and continue to order, and continue to save mailing labels. They have never ripped me off. Yes, things arrive broken, that is the postal service not them. Yes, things have arrived moldy (again the postal service)--send them the original mailing label and they will replace it free of all shipping charges. No questions, no problem, no hassle. Be nice and send them a nice letter with your mailing label (cut it off the package as soon as it arrives and keep it in a safe place) and they will send you new things. (Also, read the descriptions of what you are buying--bareroot means exactly that--bareroot. You are not paying for a potted plant at the local gardening center. You are paying for them to ship you a bareroot plant that resembles a twig or a branch or a dead bulb--it is your job to bring it to life by planting it and watering it appropriately.)
On May 9th, 2013, elenarose added the following:
I received my replacement order for what had not survived last year this morning-they replaced everything and added a few extra for good measure-what a polite thing to do-it feels like xmas-everything is in good shape and already budding-planted my bareroot daylilies that had arrived in yesterday's order and they are already 3" high--I am no way affiliated with direct gardening just a happy gardener who has had positive experiences from a trusted company for more than 10 years.On May 9, 2013, Direct Gardening responded with:
"On May 28, 2013 1:22 PM, Direct Gardening responded with:
We are happy to hear of your positive experience! Thank you for your post!"
I ordered 3 pampas grass that arrived today; green and with good looking root systems. Not planted yet because of all the rain right now. I also ordered two peony trees that look really good - nice root system and already have leaf buds. The soil that my plants came in looks good and is still moist. I work with plants and have a feeling that they will do very well out in my garden and yard. I also got some freebies: 3 different types of bulbs and some climbing tomato seeds to try out. Overall very happy with the price, product, and service.
On Dec 26, 2012, umbertoed White Plains, NY wrote:
I've been meaning to leave a rating for this company for a few months and have finally gotten around to it. It's a bit disheartening to read all the negative comments when I think that what most people need is a little patience. I ordered several items from Direct, and when they arrived, most of the plants looked dead. I followed the planting instructions provided and most survived and have since flourished. Unfortunety, some didn't even bud and it was something I expected. I contacted customer service via letter and attached the original shipping label, and after a followup email, received my replacements at no extra charge just as advertised. Overall I am satisfied with my experience given the pricing that's offered and the warranty provided by the company.
On Aug 7, 2012, wxjunkie Fairbanks, AK (Zone 3a) wrote:
I placed an order for about $100 worth of plants in late June. I understood that processing could take some time. I was charged for the order within 2 weeks of placing it, and the order arrived in early August. I never attempted to contact the company. The order arrived in very good shape, overall, with just a few plants that had budded out and died back. All have very good root systems and will probably survive. Considering the unusually warm weather along the shipping route and the fact that I live in Alaska, these results are better than expected. I was skeptical at first about ordering from Direct Gardening, as their prices were lower than other places and they offered $9.95 shipping-amazingly low to Alaska. So far, I haven't been disappointed. I hope to order again from them soon.
On Jul 30, 2012, KarenOleta Lake Telemark, NJ wrote:
The prices allured me as well as customer service attempts to rectify past negatives so... I just placed my order with this company, as follows:
1 Candy Cane Oxalis
10 Jubilee gladioli
10 Oscar gladioli
5 butterfly daffodils
3 Hot Lips oriental lilles
3 climbing roses: peace, rhode island red,
3 white poppies
1 Anvil of Darkness iris
The order says that they'll send some free plants as well, as others customers mentioned
I'm in no rush to get the plants so I'll just wait and see what happens. I have experience with dormant plants, bareroot, forcing, bulbs/corms, etc so I'll update when I receive, what I receive, and how they turned out under my ministrations.
I did state when I checked out- and sent an email to customer service- specifically stating not to substitute anything. And I will hang onto that original shipping label.
Posted on June 2, 2012, updated June 5, 2012
rave!rave!rave! i put in a large order for plants in may, they were 2 hansen's cherries, 4 snow on the mountain, 12 red sedum, 2 japanese lillies, 1 rabbit's foot fern,laloha lilly, 1 string of pearls, 1 queen's tears, 100 shamrock bulbs, & 1trailing gardenia. they all came in boxes, in bubble wrap, or in plastic, all bubble wrapped. sometims the post office is not kind to fragile things. as for replacement, it was written a couple of times and on the lable to save the mailing lable to send plants back, or to replace, it wasn't weaseled in some little print, either, it was in plain sight. it might be because of the large volume of merchandise they send out, that it takes 3 weeks to receive the plants, they also tell you that it will take 2 weeks to process the order. i have already sent in another order and will continue to do so, their timing , pricing, &shipping are great!!!! i know some of the different plants don't look like they would do anything, the sedum i got was bare root, i looked at them and wondered what i'd paid for, but i planted them, and within 2 days, there were little green leaves coming up! patience!
On June 5th, 2012, myserenity added the following:
here i am again! i just received my second order from direct,,,,i sent for 12 hottuynia (i still don't know how to pronounce it) chameleon, it is a ground cover, and if it is half as pretty as it looks, it will be beautiful. it arrived thru the mail, in plastic, inside, each plant was protected by cardboard. i couldn't believe how nice the plants were, they had to be over 4" tall, the roots were trying to get out of the containers, i guess it was a little over two weeks from the time i put the order in, until i got it. another thing I did, i took them out of those cramped little pots, and planted them in at least 2x the pot size, it will let them breath. i just went out to water my orchids, and my new plants, and my bushes that looked like they wouldn't do anything, they both have leaves coming out of the base, so, thank you, DIRECT! I WILL BE ORDERING FROM YOU AGAIN! oh, i put some in bigger pots because all of a sudden i had more plants than i could plant at one time.
Posted on August 24, 2011, updated June 1, 2012
Posted on June 29, 2011, updated August 24, 2011
I am not much of a gardener. I recently purchased a 'fixer-upper' house and EVERYTHING needed to be fixed up, including the yard. Years of neglect left the back yard overgrown and needing to be bulldozed. After removing almost every living plant in the yard, I need a lot of plants and I had a tight budget! I was a little concerned after reading some of the reviews and I contacted the company via e-mail with my concerns. The reply was quick and after several exchanges, I was satisfied that my $ would be refunded should there be a problem. I did a bit more research on the internet and choose plants that 1. I found attractive, 2. were reported to be 'easy' and quick growers. (knowing that at low prices the plants would be small). I ended up ordering 16 shrubs and 40 flowers/perennials. I carefully followed the directions that were included. It has been just about 10 days since I got everything planted. ALL the bushes have new growth, all of the other plants except 4 have new growth. I have to say that I am pleased with outcome. I think some of the dissatisfaction that people have experienced may be the result of unrealistic expectations and /or not reading the directions (ie, a bush that is $1.50 is not going to be 3 feet tall). Like I said, I am not a gardener, but I can follow directions. Yesterday I had some damage to 2 of the bushes (my neighbor's dogs, ugh!), I called the company today and they offered some suggestions as to what to do to save them. I found their customer service to be friendly and helpful. I am very happy with my purchase!
On August 24th, 2011, lulu229 added the following:
8/24-- all 6 Rose bushes blooming and doing well. 5/10 of the other bushes thriving -- 2 that were doing well to start with were damaged by dogs, and did not survive--so I don't fault DG for those... 3 others did not survive. The flowers have had mixed results and one group of flowers, while doing quite well, are not the color that I ordered. If refunds/replacements go well, I will probably order from them again as I have the rest of the back yard and the entire front yard to landscape! I may order earlier and plant them in pots and then transplant when they are larger....On June 1st, 2012, lulu229 added the following:
So, I had some plants that did not make it. I followed the directions on the guarantee and all the plants were replaced with better quality, larger plants. I even was sent more than I requested! Some of the smaller plants I planted in pots, and will transplant them to the garden as they get larger. All the replacements are doing well and all the plants that survived the winter are doing quite well. Overall, I am very happy with they way everything was handled. I did not have any of the communication problems that others have identified. The time between ordering and receiving the plants is a little slow, but I'd rather have the plants be more mature, than be shipped quickly and not developed enough to make the trip! I will be ordering again....when I move on to the front yard!
On May 26, 2012, lolmewz Abingdon, VA (Zone 7a) wrote:
I made two orders from this company this spring. the first order was:
2 mock orange (getting bushy already)
6 rose of sharon (doing great)
2 pink weigela (one bloomed already, I think the other one died. The one that bloomed was gorgeous.)
1 dwarf fig (doing great)
3 yucca (doing great)
20 native daylilies (doing great)
6 hibiscus (doing great)
4 mosquito shoo geraniums (doing great)
4 blue hydrangea (doing great)
60 greecian wildflower (still dormant)
10 blue geraniums (doing great)
40 poppy anemones (doing great)
3 lavender astilbes (doing great)
2 catmint plants (one died but I took a cutting from the one good plant and the cutting is starting to grow)
6 rhododendrons (doing great)
250 peat pots (used these to start my flower-seeds and veggies)
The total was 146.98, but I was very pleased with the majority of the plants and they quickly came out of dormancy so I made a second order about a month or two later.
My second order:
6 purple leaf plum hedge (I loveee the leaves on this bush, they're more of a reddish purple than a deep purple.)
5 old fashioned lilacs (doing great)
2 mock orange (doing great)
2 hydrangea trees (doing great)
6 rose of sharon (doing great)
4 pink weigela (doing great, but one still looks dormant)
2 triple crown blackberries (still dormant)
3 yucca (doing great)
10 native daylilies (they looked cooked but they recovered in like two days.)
1 blue light clematis (if this does well, I will buy tons more of these.)
6 rhododendrons (looks like the mailman was a bit rough with these a lot of their leaves were crushed)
3 pink astilbe (doing great, these were a lot bigger than the first ones I received and are already 3xs their size)
2 blue geraniums (doing great)
40 poppy anemone (still dormant)
16 lord lt. anemones (still dormant)
2 white dayliles (these looked like someone steamed them but they have fully recovered and are doing nicely.)
4 Brazilian butterfly plants (still dormant)
2 lavender daylilies (these were also steamed looking and slimy when they came but they are doing nicely now also.)
The total for this order was 111.25. I think a lot of the stuff was a bit cooked in the shipping because it had been very hot, so not in the good condition of the 1st order.
I will hold on to my shipping labels in case anything goes wrong with them. I ordered from 4 seasons nursery last year, they have the same 1 year guarantee and honored it so I am hoping this company will be just as good about their guarantee. I started all of my shrubs and hedge plants in potting mix and old two liter bottles I turned into planters. I find they come out of dormancy quicker like this than when I plant them directly in the ground. I always try to baby bare-root plants for a couple months. I planted the clematis and geraniums around my mailbox as my own interpretation of their mailbox garden kit. The geraniums seem to be kind of tall and not as bushy as regular geraniums, I will keep cutting them back to see if they bush out more.
I ordered early and received my plants at the appropriate planting time for my location. I am very pleased with the large, sturdy, healthy plants, If they grow as well as they look like they will, I'll be ecstatic! I'm sure I will order from Direct Gardening again next year.
I was aprehensive about ordering plants online but to my surprise, my overall experience with DirectGardening I would say is positive. The plants came in dormant as expected. Some of them are doing good (I'm pretty happy with my Cherry Blossom tree so far). Although some did not show sign/s of life (after 6 weeks) even after careful planting, and some seemed to have been dead when it arrived, this didn't bother me so much as they back their products with a one year guarantee so I gave it a try.
Aside from what I think is a bit of a wait for shipping (order tracking would have been helpful), their Customer Service was good all in all throughout the process. I just sent my request for plant replacement last Monday (w/ the shipping label and a letter and quantity of plants need replacing) and I'm hoping to hear from them soon. I won't be afraid to order from them again.
Posted on November 24, 2011, updated May 10, 2012
Posted on August 13, 2011, updated November 24, 2011
I'm a former army wife and cancer survivor. If anyone has been what I've been through, they can eliminate me as a "cry baby" or a product of an "impatient American culture" as other posts have stated about all the negative comments. No matter what country or culture you live in, people expect superior service after investing hundreds and for some even thousands of dollars into a business and rightfully so. This has been my experience with Direct Gar.
1. I expected my trees to look like sticks, I expected my plants to look like dead grass. This is common for dormant plants, Dir Gar ships in the dormant state.
2. I did not expect it would take 4 weeks to receive my order, or that they would be shipped in what looked like a bright green garbage bag. The roots were moldy and showed some signs of damage: smashed, broken or spongey.
I soaked the woody items in water overnight, per my instructions and planted everything accordingly. It has now been 6 weeks since planting, I have taken great care to water regularly and at this time only 20 of the 60 plants ordered are showing any signs of life. I will give the others an additional 4 weeks to see if they will "come out" or just dead. I had ordered plants from other companies and all of them are flourishing so its not something I did wrong.
Based on my own experience, I believe the high volume of negative reviews is due to poor customer service. I was greeted with rudeness and just plain incompetence on 2 of 3 calls. Being nice is useless if your responce is "Sorry, I don't know".
Direct Gardening has the best price, user friendly website and variety. I love the preplanned gardens, but much improvement is needed in customer service: better communication, better informed cs reps and shipping procedures. I will update in 4 weeks on the remaining 40 plants that have shown no life or if I have any trouble with my replacement guarantee as other reviewers have stated.
On November 24th, 2011, lcmoody1 changed the rating from neutral to negative and added the following:
Unfortunately, I have to change my rating to negative: The remaining plants never bloomed and all but one tree died. I didn't bother asking for replacements, too many people have had trouble in the past. I will simply report to BBB. I do not reccomend doing business with Dir Gar. It has been a disappointment from beginning to end.On May 10th, 2012, lcmoody1 changed the rating from negative to positive and added the following:
Direct Gardening honored their replacement policy--yes it took awhile,but Gabrielle was relentless in her pursuit to make things right! Maybe the other reps can learn from her. Yes, I still got sticks and grass but MOST of them are green and showing signs of life, although I am concerned about the "blue oatgrass" which are all brown straw. I'll just have to wait and see and report back. I hadn't bothered asking for replacements before because so many people had problems, because they didn't have the original shipping label, but THEY contacted ME and emailed a copy of my order and items shipped, so I don't understand the confusion over the almighty "shipping label". But you can bet this label is going in a secure place immediately! I'm willing to give Direct Gardening another chance. As stated in previous postings they have the best price and user friendly website I've come across
I was hesitant at first placing an order with an unfamiliar company, however when my first order arrived I was very pleased. My plants were all well packed and extremely healthy looking. Needless to say, I am now a happy customer of Direct Gardening and they have gained becasuse I will certainly be buying much more from them in the future!
On Apr 29, 2012, RadiantPoppy Hemby Bridge, NC wrote:
Yes. A positive. For various reasons.
First of all: I know this is a bigger company and they don't always send perfect merchandise.
Why I like to order from them:
Variety. There is tremendous variety available.
Price. I get a lot of bang for my buck.
Fun. While I do like to go out and buy things that are already firmly established there is a certain amount of fun that I derive from starting with rootstock. It is more challenging, but my thumb is pretty green and I am up to the experience.
My most recent order is placed but there is also one from last year in June that I just made a letter to the company regarding in order to fulfill on the one year guarantee that they offer. (I have used the one-year guarantee in the past also and they have made good on replacing things.)
My June 2012 order, what worked:
Angelique Tulips - Gorgeous, soft pink flushed with white petals that were beautiful
Moulin Rouge Astrantia - It is small still, but is gathering momentum and looks like it will be quite nice soon enough
1/4 bushel basket of Daffodils - It is hard to screw up daffodils. If anyone is wondering I got a hundred of them for twelve dollars and fifty cents and they were outstandingly beautiful.
Lavendar Stardust Daylily - Came as a small plant but is now very large and healthy and I await the blooms
30 Grecian Windflowers - Growing nicely
What didn't work:
New Leaf [German Bearded] Iris arrived in terrible condition and although I tried to spruce it up, it's dried husk of a self failed
6 Black Hero Tulips - only 1 came up for some reason
Reliance Seedless Grape - Admittedly my fault on this one: I planted it in crappy soil and then got the bright idea that I wanted to put a raised bed there. The plant sat out for a day and I replanted it but to no avail.
Finally Two that really stumped me the Smoke Tree and the Regal Blue Hosta didn't grow. I planted them both in the fall, but they should have been alright. I don't know what happened because they arrived in good shape. I bought a Smoke Tree in the past from Direct Gardening and it grew wonderfully so I don't quite know what went wrong with this one.
I am confident that they will make good on their guarantee though. I look forward to my replacement products.
This year's order was placed tonight 4/29/2012. I will let you all know how it went when I get and plant things.
This company is not for everyone but if you review the site properly & understand your not getting plants from a local garden center it will be a great experience. With Direct Gardening you are getting budget friendly prices for plants that would be more expensive through other companies. For budget friendly prices you also dont get some of the perks of paying the higher prices.
I purchased 2 trees in which quoted being 2-3 feet and they came 2-3 feet, bare root/dormant in a surprising red/orange bag. One was a substitute tree that they clearly indicated on their site they will substituted if your item is not available which can be a good thing for some. In my case the substitute tree did not work out so I sent it back and received my credit. Yes you do have to send back at your own cost....again consider their very low prices...this is expected
The tree I did keep keep was a chocolate mimosa and budded in a few weeks after planting and grew about a foot and a half so was pretty good for a first year bare root planting. I will more than likely purchase from them again.
On Feb 20, 2012, Mkelly04 Commerce City, CO wrote:
Posted on September 8, 2011, updated February 20, 2012
I ordered from direct gardening a couple months ago and my experience was very positive. My plants came sooner than I had expected and they were in great shape. I actually just placed a second order with them because I was so satisfied before. Maybe their customer service is slow because of the numbers of orders they receive at a time. I mean, it has to be hundreds! They have the best selection and at great prices! Who wouldn't want to order from these guys? Besides, their website tells everyone it could take up to two weeks BEFORE their order ships, maybe people need to read the website?
I am pro Direct Gardening. I think they are doing just fine!
On February 20th, 2012, Mkelly04 added the following:
I absolutely love love love Direct Gardening. I have never received anything but good quality plants. As far as their customer service goes, they are awesome. Every experience I have had with them has been professional and kind. I will continue ordering from them. As for all of the negative comments, Direct Gardening always resolves ANY problem so maybe if you weren't so curt and rude with them they would be happier to help you.
Posted on April 5, 2011, updated December 30, 2011
Posted on March 20, 2011, updated April 5, 2011
I've ordred from directgardening in the past (about 6 years ago) and from several of the affiliated companies in more recent years and have never been dissatisfied with my orders, though I have gotten plants that needed replacement, the companies have always kept their end of the deal (which is good when dealing with very small plants and bulbs).
However, last spring, I ordered a large order of primarily bulbs (as that is what I have had the best luck with from the other companies). Many of the bulbs were in questionable condition upon arrival but I planted them anyway. Still, by the end of summer, not many emerged. I put my shipping labels in a safe place (and almost threw them away a couple times over the winter) with the intent to write for replacement items early in the spring as I think maybe part of the failure of the bulbs to grow was in the fact that the temperatures were already soaring last year when my order was shipped (which wasn't helped by the green plastic bag).
In any case, I have requested the following replacements:
3 Stargazer oriental lilies (3 grew)
4 Lollipop lilies (6 grew)
31 mixed Asiatic lilies (9 asiatic lilies grew)
8 bicolor Asiatic lilies (2 grew)
15 orchid gladiolas (5 grew)
13 hardy gladiolas (7 grew)
26 glad bulbs (4 grew)
4 hibiscuses (2 grew)
2 Salmon Star oriental lilies (none emerged)
2 Nippon oriental lilies (none emerged)
3 Dizzy oriental lilies (none emerged)
2 Sumatra oriental lilies (none emerged)
On the up side, I did get a very small but healthy pink knock out rose that was up to about a foot in height by the end of summer and put out a last minute brst of flowers. The liatris bulbs were nice and almost all grew. A red butterfly bush, though just a little stick when I got it grew well and set a couple smallish flowers. The cinnamon fern surprised me by setting up nice leaves right away, I typically have to be really patient with ferns before I see any action from them.
I have come to doubt the hardiness of bulbs offered in collections as that was the case with most of the oriental type lilies, they were offered as collections. Now, I have ordered oriental lily collections that did well from Royal Dutch and sort of expected the same luck with Directgardening.
In any case, I am not about giving bad ratings if I can help it. I've had much success with bulbs and some plants from directgardening in years past and with affiliated companies in more recent years and so hope that directgardening will make good on their promise to replace items that don't grow and survive the first year.
On April 5th, 2011, JMKM1976 changed the rating from neutral to positive and added the following:
I recieved my replacements today and inspected every single bulbs and plant. They all look terrific, much, much better than what I took from the bags last year. The bulbs are all firm, many showing small sprouts of life. The hibiscus plants had nice, fresh looking roots and nice green stems at the crown too!
There were no mushy bulbs in this order and none of these bulbs appear to be losing pieces as they did last year. I'm very pleased with these as I have been with orders in the plast from this company and sister compaines. For me, it confirms my suspicion that last years heat was the culprit and cause of such dramatic loss of plants.
The bulbs are not as big as other lily and gladiolus bulbs from some other places but for a little smaller bulb, the cost is much less. I've filed a lot of space with plants from directgardening and sister companies over the years and have many positive expereinces, including this one, as the plants were replaced as promised and are in much better condition. On December 30th, 2011, JMKM1976 added the following:
The replacement bulbs did very well!!! In fact, I purchased other asiatic and oriental lily bulbs from a much more expensive source. There was a very definate size difference between the direct gardening bulbs and the other more expensive bulbs, the direct gardening bulbs were about 25-40% smaller.
However, that difference in bulb size wasn't reflected in the flower vigor or bloom size! The direct gardening bulbs did as well as the larger, more expensive bulbs this time.
I should note that, the stick butterfly bush that survived the original order was gorgeous this year! It rocketed in height and was taller than me (even if I'm only 5 feet) and it was nicely branched and full; best of all, it set out masses and masses of bushy, beautiful flowers! It definately wowed and dazzled the butterflies as well. On most sunny days, the bush entertained at least a half dozen butterflies and usually more.
Oh, yeah, and hummingbirds seem to like it too, at least the new baby hummingbird that has come to my garden. Mom and dad bird have come for years, but this wee little bird was mistaken for a bumble bee at first because that is all the bigger he is. Anyway, bumble-baby hummingbird loves the butterfly bush!
I actually read these reviews before ordering from Direct Gardening. Though the reviews are about 3 to 1 negative, I still decided to place a small order. Most of the items I ordered were sale items and "1 cent" items. The total purchase, including shipping, was just over $48. I ordered three varieties of cherry shrubs, 1 flowering cherry tree, 2 mulberry trees, 2 kiwi vines, and 3 wisteria. I figured with the low prices, even if most of them died or arrived dead, it wouldn't be a huge loss. I expected to receive a bag of rotted plants.
The plants arrived today - just over two weeks after placing the order. I opened the red bag and discovered that most of the plants appeared healthy. The trees and all shrubs were as described on the website and of the height promised. The roots systems were EXCELLENT, and all had branching to some degree. The two kiwi plants were potted and packaged in a box. When I opened the box I initially suspected they had sent a plastic plant. The female kiwi leaves were vivid green with bright pink stems. It was short, about six inches, but had many leaves and was in excellent condition. The male kiwi not so much. The male plant had obviously been packaged with green leaves, but the female pot had been placed over the males leaves and stems, crushing the plant and causing all the leaves to fall off. Still hoping for the best. The only real concern were the wisteria plants. They were much smaller than described. They looked like twigs with a single root. Maybe 6 inches in total length. They were individually placed in plastic bags. Not much hope for them, but we'll see.
I won't know the survival rate for a few months. But, for now, except for the wisteria and male kiwi, all appear healthy and alive. I plan to post a follow up in the spring.
The only verbal contact I had with the company was a couple of days after placing the order. I called to add an inexpensive item. The phone was answered after the first ring. I think the person's name was "Mike". Anyway, he said no problem to add the item, but since the order was already in processing there would be a $2.50(?) processing fee, but no additional postage. The conversation was short, but he was polite.
Overall, I am very happy with the order and the experience was positive.
Posted on September 22, 2011, updated October 14, 2011
I wanted a specific variety of Albizia Julibrissin (silk tree, mimosa) and my girlfriend ordered one for me from this company. The price was slightly lower than some other sites so thought we would give it a try. The next day I found this site and became very concerned about our purchase after reading the reviews. Here is how it all went down step by step.
1. Card was charged immediately.
2. I called them up about a week after order was placed. I was told computers were down but they seemed helpful enough. (it was Friday at 4:30 so maybe they just wanted to get home)
3. Called the next day 9/2/11. Was told that the order has not shipped yet and that I should wait the full 2 weeks before calling.
4. Called a week later at 15 day mark and was told that order shipped on 9/1/11?
5. Order arrived on 9/10/11 in a green trash bag as expected.
First off, I don't see any reason why fed-ex would take 9 days to ship anything to my house from anywhere in the US. That must be horrible for any plant. My tree was a 3' stick with 3 thick, very short roots. One of the roots was completely broken off at its base so I was forced to remove it completely. Surprisingly, the tree was still very green all the way to it's tip. This thing was not recently dormant. It appears to have been in a warehouse for months at least. I soaked it overnight and planted it in my desired location. It's been almost 2 weeks now and still green under the bark and alive for now. It will be a long wait till spring but I'm very hopeful and I think it may make it.
Another negative thing to add. My free gift to be included in the order was supposed to be 6 Grape Hyacinths which I was actually a little excited about since they were free and all. What I actually received were 2 empty baggies labeled " 4 shamrock Holland growr" and 3 little tiny bulb things in the bottom of the green bag. The shamrocks on their site are not even viable in my zone and I have no interest in growing them at all. I don't really care but don't mention a free gift at the end of my order and then send me some useless crap instead. I'd rather just have what I ordered and that's it.
On October 14th, 2011, vwzach182 changed the rating from neutral to positive and added the following:
Within a few days of my first review I received a message from Gabrielle at Direct gardening asking for my info so she could look into my order. After receiving my info she replied stating that she would be happy to send me the Hyacinth bulbs as my free gift as stated on my order and apologized for the mix up. I just received the bulbs yesterday and they look perfectly healthy and I will be planting them this weekend.
My tree is still looking healthy and green all along the trunk and I can't wait till spring to see how it does. I am changing my review from neutral to positive because Gabrielle did go above and beyond what I would expect after reading these reviews. Thank you Gabrielle.
Posted on July 8, 2011, updated July 30, 2011
I ordered a large amount of trees and vines back in feb and rcvd my order in march, i had a bit of a time getting the order but it was the busy season i guess. my trees arrived dormant and described but all had new shoots forming, and i soaked them overnight in water and planted them the next day, i lost a few plants, less then a quarter and the rest are doing very well, some im actually amazed with... i contacted them about replacment and rcvd a quick and friendly response. ive had a great experience with them minus the wait, and have placed a second order. idk what people expect from orderingn plants online but DG seems to be one of the better places.
On July 29th, 2011, vaboi1der added the following:
Since this posting I have rcvd my second order, and well.. the trees i purchased are already sprouting out and have full leaves on them, just 2 days after planting... my roses are a little to be desired but they are green and i have no doubt that if they dont make it I will get a replacment in spring. I have also rcvd my replacment order for what didnt make it from the first order and it too arrived well and ready to go. I look forward to doing more business in the spring. I dont know what people expect from the site as you arent buying from a local nursery, these plants have to go through a rough ride to get to you and I think they do a great job in doing so. It just takes a little more work and patience on your part to get them growing.
Come on negative reviewers. I know as well as you do that many of the positive reviews here are from "imposters" and paid company shills, but, honestly, what they provide is not that bad. Don't get me wrong, i have received few items from them that were in great condition, but, honestly, 80% of what i got from them has survived. Was the other 20% either a slimy gooey mess or mummified? Yes, it was. I will be returning the "sacred" label and asking for a refund of those items later this summer (the results of which will obviously affect my rating...hope they honor their guarantee...).
You get what you pay for. I LOVE to nurture things back to health and am not opposed to waiting a year for the starter plants DG sends to get established and flower. If you want full size plants, customer service, or timely delivery, I suggest you look elsewhere. If you are a patient gardener like me, you could do worse than DG.
On Jun 25, 2011, magmae122 Fargo, ND (Zone 4a) wrote:
Being a novice/new gardener, I had a good experience with DG. I placed an order last summer and had a pretty good response with what I planted. I don't remember the dates of order or shipping but it seemed it was a reasonable turn-around and as expected. Any product that didn't live/bloom/leaf out, etc, I was able to easily use the guarantee as they stated. I have had various email contact with them with no difficulty in getting a response. In fact, for the most part, they have been pleasant and helpful. Any plants that didn't bloom or even come back this summer, I was able to mail back the original shipping label with a letter explaining my problems and received the replacements in a timely manner. Before my year guarantee was up, I was even able to request further replacements by just referring to my original shipping/order number. I agree, you get what you pay for and for the price, you can't beat it. As they state, they come bare root with planting directions...it's up to you if follow or don't follow the guidelines. Happy gardening!