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|On Jun 22, 2015, pinusresinosa North Branch, MN wrote:
Posted on June 22, 2015, updated June 22, 2015
On June 22nd, 2015, pinusresinosa added the following:
So I heard back from Direct Gardening today via e-mail. I had e-mailed them last night, so it was nice to hear from them so quickly. They detailed out their return and refund policy for me. Considering the item in question (the Siberian elm trees substituted for Canadian hemlock) were just a couple of dollars in cost, I\'m not going to bother. I mainly made this feedback so that it helps others get a better idea of what the company is like. Again as I said, I\'ve had mostly good experiences with this company. Overall, I\'d say shop smart, and you\'ll get what you pay for. It\'s generally been very worth it for me to purchase from Direct Gardening.
On June 22nd, 2015, pinusresinosa added the following:
So I heard back from Direct Gardening today via e-mail. I had e-mailed them last night, so it was nice to hear from them so quickly. They detailed out their return and refund policy for me. Considering the item in question (the Siberian elm trees substituted for Canadian hemlock) were just a couple of dollars in cost, I'm not going to bother. I mainly made this feedback so that it helps others get a better idea of what the company is like. Again as I said, I've had mostly good experiences with this company. Overall, I'd say shop smart, and you'll get what you pay for. It's generally been very worth it for me to purchase from Direct Gardening.
|On Jun 19, 2015, pbgardens Anoka, MN wrote:
Thanks to Garden Watchdog, I dodged a bullet here. So up front, thanks to the reviewers here.
|On Jun 4, 2015, Melnh Cresco, IA wrote:
It was the beginning of May and we were recieving warmer than normal temps in my planting zone (80+ degrees) and all my perennials were up and all early blooming plants were in full bloom. I had made my order in February and had not recieved one word from the company as to when my order would be shipped. I called the company 3 times, the first 2 I recieved a busy tone. Finally I got through and asked about my order. The lady I spoke with was kind and explained that they hadn't began shipping to my zone yet. I explained to her that we were having an unusually warm spring and that it was time to plant if I was going to plant what I had ordered. She said she could put a request in to see if they could ship my order as soon as possible. I recieved my order in 10 days which I was happy with. When I opened the box I was a little worried. I had ordered 6 2year blue spruces which already looked half dead and some various bulbs which didn't look healthy and a tomato plant which ended up being tomato seeds... I planted everything immediately except for the seeds because it was too late to plant those and have a healthy plant. The trees only got worse. I water them 3 times a week unless it rains, if it rains on a day I would water I skip that day. The trees sadly lost all their needles and they look done for. I will continue to baby them for a few weeks and if that doesn't work I will send them back and request a replacement.
On Jun 4, 2015, Direct Gardening responded with:
"On Jun 7, 2015 11:02 AM, Direct Gardening responded with:
We are sorry to hear about this customers experience. The weather this year has been very unpredictable to say the least! A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."
|On Apr 28, 2014, deweyduo Haslet, TX wrote:
Posted on April 8, 2014, updated April 28, 2014
On April 28th, 2014, deweyduo changed the rating from negative to neutral and added the following:
After posting my review here on Dave's Garden, I finally received a response from Direct Gardening that was actually close to helpful. I sent my order details and informed the representative that I did receive additional communication via email from an unidentified customer care representative who stated that my order was scheduled for "Spring Shipping". When I attempted to clarify exactly what that meant, I was told it should ship "at any time". These are awfully vague and aggravating terms that feel a lot like brush-off techniques, and I informed this new representative as such.
She responded back that their weather has been unpredictable and that they were awaiting arrival of the Smoke Trees in order to fulfill my order. She also offered the option to ship the Smoke Trees separately when they became available and to ship the rest of my order now. I sent her an email back to confirm, in writing, that I would not be charged extra for shipping if I chose to take that option. I finally received a response a full week later and only after I sent a follow up email threatening to contact my credit card company if I did not receive a tracking number within 24 hours.
The reason I am changing my review to neutral is because, after much grief, I did receive my plants and they all arrived in what I would consider to be decent condition. There were a couple of bulbs missing, but I can deal with that. Whether any of these plants will survive is still yet to be determined and I will not be ordering from this company again nor recommending it to friends and family; however, I did receive my plants as promised so I feel a negative review is no longer warranted.
On Apr 28, 2014, Direct Gardening responded with:
"On Apr 13, 2014 3:29 PM, Direct Gardening responded with:
We are sorry to hear of this customer’s experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable which has started our shipping later than usual. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible.
|On Mar 8, 2014, rngibbons Alma, AR wrote:
I made an order on 2/22/14 for 4 rose bushes, 2 blackberry bushes, 3 English lavender, and 2 weeping willows. I received the order today 3/8/14. Most everything I received was dormant, a few of them look to be just coming out of dormancy. I will plant them all tomorrow and update with either a positive or negative depending on how well these plants do.
|On May 3, 2013, jamaicanmom Amesti, CA wrote:
I've been wanting to leave a comment for a while, but wanted to wait until I wasn't so exasperated with this company, and all the time I've spent on the phone trying to figure out what was happening with my order. I placed an ordered Feb. 22 of this year, and another in the beginning of March. To date, May 3, I don't even have half of my order. The only reason I gave a neutral mark as opposed to negative is that the plants that did arrive are planted and growing well. We've only lost a few.
|On Apr 25, 2013, ghostman71 Geneva, NY wrote:
i wish i had found this website before ordering from direct gardening
On Apr 25, 2013, Direct Gardening responded with:
"On Apr 30, 2013 1:15 PM, Direct Gardening responded with:
We want to assure you that we are sending orders out as quickly as possible. We are still getting a lot of nursery stock in from the fields and are shipping as soon as the plants are prepared
|On Apr 11, 2013, DGRich53 Janeville, WI wrote:
currently waiting 21 days for DG to fill a small order:
On Apr 11, 2013, Direct Gardening responded with:
"On Apr 30, 2013 1:13 PM, Direct Gardening responded with:
We absolutely care about our reputation with gardeners and our customers! We are still receiving many items from the field at this time and shipping as soon as they are prepared.
|On Sep 20, 2012, anglrobinson Spring Mills, PA wrote:
Posted on September 20, 2012, updated September 20, 2012
On September 15th, 2012, anglrobinson added the following:
I also forgot to mention that I am garden and plant website reviewer for The Garden Association Of America. I find websites that sell garden supplies, seeds, and live plants. I am currently writing a reveiw on Direct Gardening and I appreciate all these complaints and what little positive comments there are, even though I do believe half of the ones written are by the company themselves. I decided to order for myself to see and get a good idea on just how bad this company is. So as it comes down to me releasing my article and review, which I can not do until everything has been received, it looks like it is not going to be a good one. Unless they can show me otherwise than it is almost settled. If anyonenwould like to leave comments to help with this review feel free to do so. I even ordered in someone else's name to see what they would really do.
On September 20th, 2012, anglrobinson added the following:
Yeah they contacted me on here and my email account. It changed yet again on when they get there stuff and when they ship it. Then they are now saying they will ship in two seperate orders. That's what most other websites do. They need to have listed on their items in they are unavailable or you have to wait. We will see how this works out if I get the first shipment and if the plants are dead. If they provide my free gifts and if they send me my second shipment. I don't think that I will buy from this company again I'm not sure yet depends on what happens with it all.
On September 20th, 2012, anglrobinson changed the rating from negative to neutral and added the following:
I am now waititng on my shipment and I want to look at it and see what condition and how fast the response was to get it to me well half of it anyway. Until then I am going to give them a neutral response because they are working on it.
On Sep 20, 2012, Direct Gardening responded with:
"On Sep 18, 2012 10:01 AM, Direct Gardening responded with:
It does state the following on our website:
|On Aug 25, 2012, plover12 Grand Marais, MI wrote:
Posted on June 5, 2012, updated August 25, 2012
On August 25th, 2012, plover12 changed the rating from negative to neutral and added the following:
I received ten replacement quince bushes from Direct Gardening after my original post. Again, I potted them immediately, watered them well, and placed them in dappled shade. Six weeks later, not a single bud, and again, all are dry and snap right off. When I pulled them up, the roots were dead - no new growth. This time I saved the shipping label. I contacted Direct Gardening and they have agreed to give me a credit voucher if I send in the shipping label. At this point, I'd be happy with that and I'll just try some other plant that might be more successful. We'll see if they honor their offer. The quinces were shipped bare-root in a plastic bag, no packing material of any kind.
On Aug 25, 2012, Direct Gardening responded with:
"On Jul 3, 2012 9:16 AM, Direct Gardening responded with:
We are sorry to hear of the problems with this customers plants. We do have a 1 year replacement guarantee on all of our plants which we do stand behind. We have been in contact with this customer and do show that a replacement order is currently in processing.
|On Jul 14, 2012, FLmomof3 St Augustine, FL wrote:
Posted on May 26, 2012, updated July 14, 2012
On July 14th, 2012, FLmomof3 added the following:
Still holding out neutral, for now. I did receive an e-mail requesting that I take advantage of their 1 year guarantee, so I am going to do that. I wanted to wait a bit before I sent them back, because, as I am sure you are all aware, they do not each come in their own bag. I am glad I waited-because not only my groundcover died, but a significant number of my plants. I know I am sending them out into the unknown and will hear nothing back, so I am posting here in hopes that someone else will avoid this headache. Here is my summary...
The following is the copy of my original order:
The following items were requested on 4/28/2012 4:25:22 PM:
Item # Description............................. Quantity Price
8854 Latham Red Raspberry 3 $7.29
5246 Poplar, Shade Hybrid, (Reg. 5 for $15.95 5 $7.97
6814 Phlox, Creeping 24 $7.92
1099 Mosquito Shoo Geranium 4 $9.92
6631 Hall's Honeysuckle 12 $10.95
6891 Willow, Weeping 6 $5.88
7857 Begonia Collection, Hanging 1 $16.99
6631 Hall's Honeysuckle 12 $10.95
6151 Everbearing Darrow Blackberry 5 $9.99
6201 Butterfly Bush 12 $17.76
6748 Mock Orange 6 $6.87
6665 Hosta 8 $9.92
6223 Dwarf Flowering Cherry 4 $3.96
6573 Lilac, Old Fashioned 5 $9.49
6573 Lilac, Old Fashioned 5 $9.49
8653 Blue Poppy Anemone 10 $0.00
Free Gifts as Earned Free
0000 Planting Instructions Handbook 1 Free
6593 4 Exotica Bulbs 1 Free
1281 4 Shamrock Bulbs 1 Free
3838 3 Hardy Glads (our choice) 1 Free
7463 5 Blue Poppy Anemone 1 Free
Sales Tax $0.00
Total Charge $155.34
After spending a month cultivating the yard with the recommended compost and making sure they were in the proper lighting/draining, the following is what failed to survive. I also never received my hanging basket which was $17.00. I would like the replacement plants, as well as my original hanging basket.
4 Poplar, Shade Hybrid
20 phlox-disinigrated under the mulch
2 mosquito shoo geranium
12 honeysuckle-disinigrated-could not recover
1 weeping willow
Begonia collection-hanging-never received
2 Darrow Blackberry
8 Butterfly Bush
3 Mock Orange
9 lilac, Old Fashioned
The only “free” bulbs that have lived thus far are the Exotica and the Blue Poppy
Sending the lot back and crossing my fingers. $150+ for three thriving weeping willows and some adequate hosta's is insane. The remaining that I am not sending back are still alive, but only time will tell.
On Jul 14, 2012, Direct Gardening responded with:
"On Jul 27, 2012 7:25 AM, Direct Gardening responded with:
We are sorry to hear that some of the plants have died. We have been in contact with this customer through Dmail to assist in receiving replacement."
|On Jun 11, 2012, tiredmomJ Iowa City, IA wrote:
Posted on August 5, 2011, updated June 12, 2012
On August 5th, 2011, tiredmomJ added the following:
2011 July After I post here,I got my order in mid of June after the cancelation.I felt surprised and excited say truely,cause this was my first time buying plants for my new house. The green plastic bag was put in front of our door for whole day in the summer sun. A few very tiny plant didn't survive the heat.The rest bigger ones were fine.But the peach tree is too small,just a skinny branch like other bushes.(I just need pay 10$ more then can get a real tree from Mernards or Lowe's which I didn't know before.) I sent back the label they request and letter together for the dead one replacement 2 weeks ago ,but haven't heard anything yet.
I will call them next week see what they will say.
On June 11th, 2012, tiredmomJ changed the rating from negative to neutral and added the following:
I was too busy to post here after I got my replacement.Now I came.They looked good and I planted them right after I got them.The blue spruce still couldn't survive,others are ok till now.The peach tree starts to grow bigger and looks like a small tree now.I changed the rating to neutral because the plants are good rooted.If you don't mind the bad service, and like watching those tiny plants to grow,with their low price I'd say you can try.BTW,I watered the those plants every other day last year because I got them and planted in the hot summer. My yard is big.The job is tough for a busy mom.
|On May 31, 2011, iykim Hillsborough, CA (Zone 10a) wrote:
Posted on May 18, 2011, updated May 31, 2011
On May 17th, 2011, iykim added the following:
Update -- I received the shipment of the first order today. They never send you any shipment notifications with tracking numbers. My plants and bulbs came in three separate packages which were poorly put together. I've ordered from other nurseries, and I must say that Direct Gardening's packaging is the worst I've ever seen. The roses I have ordered look half dead or almost dead. The stems have rotted. I don't see any new growth buds on one of the rose plants. It looks really dead :(, but I will plant it and see if it revives later. Also, I ordered a Clematis Collection which is supposed to contain Josephine and Blue Light Clematis. I received only the Blue Light Clematis. Josephine was missing from the shipment. I sent an e-mail to Direct Gardening to let them know of the error and to send this clematis right away. I will post the results, good or bad, when I receive the missing clematis or when I get tired of waiting for the clematis...
On May 18th, 2011, iykim added the following:
Update -- I did not receive any reply e-mail from Direct Gardening about the missing clematis. So I called. I was anticipating a busy signal as I always get, but to my surprise, someone answered right away. I explained the situation to the guy (Matt?), and he said that I need to return the label that was affixed to the package along with a written note as to what happened. I mean, Direct Gardening has all of my order information. Why do they need the shipping label back to them??? Also, I told him that I had already sent an e-mail about the situation, but he said that is not good enough, that they need the shipping label TOGETHER with a written note. I swear, I am never going to do another business with them again. I have put the second and third order charges on my credit card in dispute (I hate myself for placing multiple orders before I found out how bad their sales and customer service departments are). If and when I receive them, I will cancel the disputes, but until then, the dispute stays.
On May 31st, 2011, iykim changed the rating from negative to neutral and added the following:
I am upgrading my rating of Direct Gardening to Neutral. I finally received all my separate orders, 3 total. They all arrived OK, except for the missing Clematis Josephine, two rotten Caladium tubers, and a completely dead French Red Lavender. I've written to them about getting replacements, but I have not yet heard back as to the process, etc. I sent in the original shipping label for the missing Clematis, but I do not know the status of fulfilling that. I upgraded the rating, solely based on the price. If you don't mind waiting a month, a month and a half to receive your order, flimsy packaging (this is the only place where they will send you plants in plastic bags, not corrugated boxes), a few mishaps (missing items, dead/rotten specimens), and you have a very tight budget, Direct Gardening is an OK choice. The price can't be beat (although the plants are very small), and one flat-rate shipping&handling for about $10 is pretty good.
|On May 19, 2011, CaptPatrick Llano, TX wrote:
Posted on May 11, 2011, updated May 19, 2011
On May 19th, 2011, CaptPatrick added the following:
Well, I finally received the first of my two orders, and while it's been like pulling teeth, I was pleasantly suprised that the packaging was good, all but a couple of the 80 Burning Bush cuttings were healthy, good root sections, nothing dead and all with new green buds, stems, and early leaves. Two cuttings, (out of 80), had some very minor mold, but planted anyway.
I really was expecting a different experience...
Today's email from them says that the second order was shipped yesterday. We'll see how that one comes in, and I'll do a final update then.
At least I'm down to only $50 hanging in limbo and the 80 BB's are in the ground.
|On May 18, 2011, jenniluvsroses Kinston, NC wrote:
I placed my order on 5/10/11 and I wish I would have read these reviews first. I have tried calling for days to find out if my order had been shipped. I was going to email, but it seems emailing this company hasn't helped anyone on here when it comes to getting a shipping date.
|On May 16, 2011, Bella30127 Powder Springs, GA wrote:
Posted on April 17, 2011, updated May 16, 2011
On May 16th, 2011, Bella30127 added the following:
I received my eight coneflower plants today... about 1 month after ordering. They are much smaller than I had hoped. And about half have lost what few leaves they had due to being smashed and dried up in shipping, I'm guessing. But I'll be putting them in the ground tomorrow and we'll see what happens.
|On Mar 24, 2011, Manji Claremont, CA wrote:
I placed an order for 50 Purple Perfection Roses end of Feb. They charged my account in a few days. There was no email or confirmation. Afer a couple of weeks, I called to check on the order. It was very difficult to get any specific answer. Talked with 2 ladies for about 30min. The phone center you call either has no clue about the status of the order or they just refuse to give info and do not care. I had ordered FEDEX shipping and the ladies tried to convince me that there is no tracking number. Pretty much "your oder will be shipped when it is" Cutoff for this year's shipping is in Nov. I was very dissapointed. I wanted to track the shipping to have the ground ready for the plants. Now I was thinking of how I should go about recovering my money.
|On May 21, 2010, mac1319 Dexter, MI wrote:
Posted on May 3, 2010, updated May 21, 2010
On May 21st, 2010, mac1319 added the following:
I received my order on Wednesday 5/18. So directgardening did meet the it will take one to weeks to process your order but I have to wonder why would it take so long to process an order for something like peat pots you have on your stock shelves or you don't. Just in the offchance directgardening.com took even longer, I placed an amazon.com order for peat pots (very close on pricing with directgardening.com) on 5/10 and received the order on 5/18 (both boxes were waiting for me when I got home). I even selected the standard shipping option for the amazon.com order. I'll leave rating as neutral but I can't say I am at all impressed.
|On May 16, 2010, JSS2010 wrote:
If you know what you are getting into , with bare root trees, and longer ship times are fine by you then they are all-right. They surprisingly seem to have longer ship times than other Plantron companies...
|On Jul 28, 2009, rustyooo Sacramento, CA wrote:
I was not entirely pleased with Direct Gardening, but after reading all the other comments here, I guess I should feel lucky that my experience was not nearly as bad as these poor folks.
|On Jun 2, 2009, StellysPapa Dothan, AL (Zone 8a) wrote:
I have bought from them in the past without any problems. But, I just recently bought 8 Pardon Me daylilies and received them today. They were each in a separate plastic bag, with no soil. Each one had mold and mildew on them. Most of them do have some sign of life but a few do not. I will plant them and see what happens, and report back with an update.
|On May 13, 2009, wulfpak Nebraska City, NE wrote:
The prices were really low, so I gave them a try before reading their reviews. My merchandise arrived promptly but was not in great shape. A couple asparagus roots were rotten, but the others were fine. The douglas fir trees were brown and dry, but, after a week, it appears they will recover. The strawberry plants were small, but seem to be doing ok. I've received better quality plants from other companies, so I'm not planning on being a return customer to Direct Gardening.
|On Apr 28, 2009, mom24cuties Silverdale, WA wrote:
I placed my order in Dec. and received the first of 2 shipments in March. I ordered 3 dwarf trees ( Apple, Plum, Peach ) , 25 Strawberry plants and 2 Butterfly bushes. The strawberry plants were a somewhat rotten, the butterfly bushes were completely dried out and the trees, err sticks looked pretty dead too. Did the scratch test and they were still green. Bagged them in 50% compost 50% topsoil and set them out in the sun. After about 2 weeks the apple tree started leaving. I decided to plant them and now the apple tree has plenty of leaves. It is only about 2 feet, nothing more than a stick with leaves but it is alive and a dwarf so hopefully it will become a tree one day. The plum is a little bigger with a few branches ( all dried out ) but is showing new buds, here's hoping. The peach stick is just that , a dried stick with no sign of life.
|On Apr 22, 2009, blawndie Trimble, MO wrote:
I hadn't heard about this company before I placed my order, but the price on the red maples, blueberries and aspargus inticed me to give them a try.
|On Dec 16, 2008, rwand Sparta, MI wrote:
Recently I received a promotional e-mail ad to buy a Direct Gardening gift card. The card was promoted as a bargain gift: $20 for a $25 card. The ad suggested buying a card for oneself, which is precisely what I intended to do. Not in the ad, and not disclosed until online checkout, is a $9.49 shipping/handling fee, bringing the cost of a $25 gift cost to $29.49. During this holiday season, I have purchased a number of gift cards. Most retailers are pleased to process online purchases of gift cards and waive shipping and handling fees. (Gift cards tend to be favorable to retailers, since they receive payment upfront, and a proportion of the cards are never redeemed.) Be aware that Direct Gardening has chosen not to waive these fees, and customers who purchase a small number of cards will not enjoy the bargain savings promoted in the ad.
|On Jul 22, 2008, autumn4vajb Lenoir, NC (Zone 7a) wrote:
Prices are pretty good, quality is hit and miss but they do send replacements. Over all I have had about 50/50 success rate.
|On Jun 1, 2008, HeritageFarm B, CO (Zone 5a) wrote:
So June has arrived & my plants have all had 4 to 6 weeks to get settled & growing. Here's the break down of successful per quantity ordered....
|On May 22, 2008, pixiesadelle San Diego, CA wrote:
Strangely, I ordered from this company again this year. Here's the trick: treat an order like a slot pull at a casino; you don't know what you're going to get, so don't put more money in than you can easily lose.
|On May 21, 2008, donba27 Adairsville, GA wrote:
I would have to rate this company both negative and positive. If you are expecting to get large perfect plants, Don’t shop here. I made a few purchases of a variety of plants and will rate them below:
|On Apr 18, 2008, FarmBoyzWorld Byers, CO wrote:
Their website indicates they ship using multiple shippers, including US Mail.
On April 18th, 2008, FarmBoyzWorld added the following:
We did have GREAT experiences with Burgess Seed & another affiliated nursery a few years back, but then, a few years back we lived in a more populated area then we do now.
Guess we'll see how this new order goes with a very rural address & then post an update. I'm just peeved that they claim they use multiple shippers & then AFTER THE FACT advise they us only US MAIL & that they will use DHL for an additional $10. That seems very deceptive to me & as a business operator, I don't routinely do repeat business with anyone who seems deceptive or shady!!
On April 22nd, 2008, FarmBoyzWorld added the following:
1st of 3 packages was picked up at the post office today. Didn't even know they had shipped it, I just happened to have to run into town to get some Nitrofurazone Salve & livestock pennicillian & stopped at the PO while in town .... otherwise would have been 6 days before I picked up the package.
ANYHOW: the package was the seed portion of my order. 3 of 4 packages of seeds had split open down the sides of their envelopes. Spent my evening sorting thru 3 pounds of seeds seperating them by kind.
JUST WHAT I WANTED TO SPEND MY EVENING DOING - SORTING SEEDS!
They have now advised me that if they choose the carrier there is no extra charge but if I specify the carrier they charge an additional fee; however, they do not disclose that on their website.
I have simply advised them the reasons why I prefer they not ship US Mail & that packages may sit at the Post Office a week or more unless I am provided tracking numbers & can see on the web that the parcels are at the post office.
They now know that I will hold them to their gaurentee & that if they wish to save themselves money & please the customer they will provide me with tracking numers for each shipment.
On April 22nd, 2008, FarmBoyzWorld changed the rating from negative to neutral and added the following:
Package #2 of 3 arrived today. Figured if 3 of 3 arrived yesterday I'd make the 30-mile trip to the post office today to see if 1 & 2 were there. Just #2 was there though.
Wonder where #1 is?
Feeling very positive & hopeful in view of the conditions of this package.
5 bags of asparagus roots look good. 2 other bags have good growth already forming which might be a downfal when planting. the final bag was dried out & had no soil, the root appear withered.
The 2 red gooseberries appear to be alive & dormant with good root formations.
The 2 Jostaberries appear to have started growing some weeks ago with the new growth having since died. The stems & roots are still flexible, indicating they are still alive - hopefully they will start growing again once they are planted out.
The Rhubarb roots are a disappontment. They appear to be alive though are about 1/4 of the size I'd get at HomeDeopt for only $0.50 more each.
Blazing Star bulbs are larger then I expected, very surprising. They are already forming good roots which is good, a couple have started sending out stems which may be a pitfal when planted out - we'll give it a try though.
The Perenial Sweet Peas are growing & green already, hey appear to have good root balls.
All in all we are impressed based on the experiences of others & our first interactions with DG. We will plant everything & give everything a try & of course seek replacements for any failures.
One Question: Since they ship DHL Express & have a tracking # & also have a US Mail Delivery Confirmation # ...... Couldn't they provide those #s to the customer so that we can look them up on the net & see if the packages are at the Post Office.
Couldn't DG at least advise when the packages ship so the resipients has an idea of when to expect delivery?
It currently costs me $10/trip in gas to drive to the post office. I can't do that everyday & hate doing it as a jab in the dark just to see if there is a package.
On May 13th, 2008, FarmBoyzWorld added the following:
Finally package 1 of 3 of this order arrived last week!
6 Red Currants & 4 Gooseberries: All we sealed tightly in plastic bags & all had portions of their roots & stems mushy rotton. 2 of the currants looked okay but the rest were likely a futile effort in planting. The gooseberries were likely too a futile effort.
4 Weeping Willows: these were in bunddles of 2. 1 of each bundle was good & healthy. The 2nd in each bundle had little to no root development & were little more then twigs. Willows are remarkable so we planted them & will try.
10 Hybrid Willows: Mixed results here. Some were dried out the others were looking okay. Planted them all & will try them all though I don't suspect anything of the 5 that were dried out.
Hardy Roses: Again rotton! Roots & apperant new growth all had rotting materials. The plants were barerooted last afll before the new growth had hardened, leaving a bunch of blackened shriveled dead twigs on each one.
Lobardy Poplars: Again, miraculous plants that can recover from most anything though some have few roots on them & the trees wood have dried. Planted them anyway - can always get free replacements & to get a refund will require I pay the postage to send these items back.
Forsythia Bushes were small sticks with very little root development. Once again, many of the roots & the twig ends were dried out.
Pussy Willows: They look remarkably good as compaired to the other items in the order.
Over all, I am neutral in my assessment of this order.
I would like more communication regarding when the order actually ships as the Post Office does not deliver to my home so a package can sit at the PO for a week before I retrieve it unless I know it's on the way.
I've made large purchases from wholesalers, got decent plants with fair to good success - they cost more then does Direct Gardening & Direct Gardening does honor (repeatedly if you keep at it) their garuentee of replacements until you get every item to live.
The secret is, DON'T order or request replacements after it warms up or you'll get a lot of rotton stuff as they pack & seal the order tightly in plastic .... which holds the moisture & doesn't breath & when it's hot, well, you get the idea.
This order was placed on-line at DirectGardening.com The seeds were shipped from Burgess all of the plants were from House Of Wesley.
|On May 8, 2007, Jagdan Jacksonville, FL wrote:
This company is by far the worst i have dealt with in any form in my life. I tried to be open minded when ordering from them (prior to reading all of the negative reviews about them). They have some of the rudest customer service reps I have dealt with ( with the exception of yhe DMV.) I would like to go into detail my story but it seems useless. This company has several complaints with the BBB and they have not fixed their practices yet. I would just like to let everyone know that the possibility of your experience with direct gardening being any better than the others who have sent negative feedback are highly unlikely. I am stilll just trying to get a tracking # for my order.
On May 14th, 2007, Jagdan changed the rating from negative to neutral and added the following:
I would like to add that after several calls to "customer NO service" and after posting my original comment on 05/08/07 I received my order and have planted it. I would like to say that my purple leaf plum hedges and plants did look dead to me and my wife. Days after planting the majority of my order is looking very good. My hedges are budding and most of my plants are growing also. I am pretty happy with the order. If only their customer service was willing to help and didn't have such bad attitudes I would give Direct gardening a more positive review.
|On Sep 2, 2006, rv365 Calabash, NC wrote:
I originally ordered a 'bunch' of plants from this company. Among them were cushion mums, weigelas, creeping phlox and a tree peony. The plants were ridiculously small, primarily pieces of roots in some cases, and had virtually no chance for survival. I'm currently awaiting a second round of replacements for the mums, weigelas and tree peony. Not all of the phlox seem to have made it, but they're pretty hardy so I'm holding out some hope for regrowth after the winter months. Even though the company didn't give me any problem with the initial replacements, the plants are of such poor quality that I can't imagine ever getting them to grow. 20 mums and NONE made it? 3 weigelas and only 1 is hanging on by a wing and a prayer? Tree peonies that are no more than a decorative stick in my garden? I'm not holding out much hope.... Of course, no refunds are possible due to the timeframe (who can tell in 30 days if something is going to grow or not?!), but I wonder how many times is too many to request replacements.
|On Jun 10, 2006, carolrees Arlington, VA (Zone 7a) wrote:
This was my first time using this company.
On June 16th, 2006, carolrees added the following:
My response to DG Customer Support who contacted me saying that I needed to mail them the shipping label in order to get any refund.
"I didn't keep the shipping label as I'm sure that most people don't. In my opinion that is a terrible policy and is made solely to discourage people from trying to get a refund. You've got my order on file and I've got my receipt in PDF format. There should be no need for a customer to keep a shipping label off of a package/plastic bag."
On June 16th, 2006, carolrees changed the rating from negative to neutral and added the following:
It appears that the 2 Astrantia are finally coming up and are 1/2" above the ground and since they were expensive I'm pleased with that but I don't know if they'll live. However, the 2 cheaper Astrania that I later got from Forest Farm came with lots of follage about 8" tall. Also a couple of the anemone bulbs are finally coming up. Considering the Shell Plant and Trillium were cheap - well I guess you get what you pay for.
|On May 26, 2006, Soylent_Green Pittsburgh, PA wrote:
Over the years I have ordered several times. Directgardening and related companies are a mixed bag.
|On May 19, 2006, malmo Reno, NV wrote:
Again I seem to be lucky. Had I read this site before, I would have never ordered from them. But being new tot he country, I had no idea. I bought via internet a Sweet Cherrie which costed me about 12 dollars including shipping. The tree is nothing more but a stick of which the top few inches had broken, bare root with some small roots. But I had not expected anything more than that that would be ok, which indeed seems to be the case. I planted it according to intstructions and it is getting green on the sides. I expect it to take quite a few years to be a nice tree, but so far, so good.
|On May 12, 2006, villadrivers Foxboro, MA wrote:
I recently bought 10 hybrid willows from them and they arrived looking fresh and so far they have taken. They are growing pretty well, but last year I bought 10 others that arrived dead looking or "dormant" as they say and I planted them anyways and they never took. The jury is out.
On May 12, 2006, Direct Gardening responded with:
On May 12, 2006 4:35 PM, Direct Gardening added:
We are glad to hear that this customer's willows are doing well from this year's order and sent a d-mail reminding him of our one year replacement guarantee that he may wish to utilize on last year's order."
|On Apr 17, 2006, hate2weed Kansas City, KS wrote:
As a buyer of mail order plants one must always beware. As the saying goes, "You get what you pay for". To ship live plants packaged in a manner that insures they get to you in premium quality costs more. The truth is that when you order from Direct Gardening, whatever name the company uses, you are going to get small bare root plants in bags. It is unfortunate that most of us trying to save a buck have found this out only after receiving our orders. I have had great success with the shrubs, roses, and blubs that I have ordered. The bulbs are much smaller than those you would receive from Brecks or other mail order companies and the shrubs are generally 1-3 foot sent bare root in a bag. I have not always had time to plant them right away when they have arrived but have been able to but them in a bucket with a mixture or root starter and water for several weeks until I got around to planting them. I think this has actually been a benefit to the plants and me, being that the plants they send are often dried out, it gives the plants the much needed moisture they need and allows me to see which ones show signs of life as they start budding out so that I don't waste time planting something that is already dead. I WOULD STRONGLY SUGGEST THAT YOU DO NOT ORDER ANYTHING OTHER THAN SHRUBS, TREES, OR BLUBS FROM THIS COMPANY. It has been my experience that the other plants cannot survive the manner in which they are shipped. I have ordered three or four times and only had trouble once getting a refund in which case they gave me a gift certificate instead that I didn't want or could use at the time but didn't feel it was worth disputing.
On Apr 17, 2006, Direct Gardening responded with:
On Apr 18, 2006 2:57 PM, Direct Gardening added:
We encourage customers to try our full product line. This would also include our seeds, hard goods and perennials. All of our plant material and seeds are covered by our one year replacement guarantee."
|On Jun 8, 2005, tnrsxs Maryville, TN wrote:
I have read many comments, but decided to move foward with my purchase, with the belief that most of the negative comments had to do with high expectations of people getting full grown trees in bloom shipped to them via mail.
On June 16th, 2005, tnrsxs changed the rating from neutral to positive and added the following:
So far all but one of my 35 poplars are beginning to grow. Some actually have full branches forming, and complete leaves out. They have only been in the gound just under one week! The 4 Red Maples,that I planted have not shown any changes since planting. They are not dead, and they do have buds, but still no sign of extra growth.
I also received some free small bulbs with my shippment. I just planted them 2 days ago, so I do not expect anything from them yet. I will update my Webshots page today with the progress.
Also - Although, I have had over 200 poeple view the pictures, Ihave not seen anyone put anything in the Guestbook yet, so I may not keep up with this much longer.
On July 7th, 2005, tnrsxs changed the rating from positive to neutral and added the following:
Updated Webshots with new pictures.
Ok - The Poplar trees are doing great. I am amazed how far they have come along in only 1 month. All of them are doing great except for 2 of them, and that is my fault. I planted one out of reach of the hose, and I ran the other over with my lawn tractor! If you are going to order poplar trees, do not be scared.
I moved my rating back to Neutral due to the other Non-Poplar items. None of the 4 red Maples have any sign of life. I have given them the same attention as the Poplars, so I do not think that I am the issue. Also, I recieved the Free Gifts of 5 different items. Only one of them are growing. This forces me to send the rating back down to Neutral. I will give them the additional time, as asked in the instructions, and then see how the resolve the issues.
So far one e-mail to me has kept me posting my results. I would like to keep hearing if I am helping anyone else out.
|On Apr 6, 2005, Liila Lantana, FL (Zone 10a) wrote:
I ordered from this company back in January. What a tragic mistake! Like a fool I've spent almost $100 and received nothing but a padded envelope with the "free gift with purchase"....Dessicated bulbs which I've planted but don't expect much from. The live plants haven't arrived though it's now April, and attempts to contact *anyone* at the company are fruitless. Endless busy signals, emails ignored. I'm so angry I could spit nails! Don't waste your money, don't waste your time, and for heaven's sake avoid the offshoot companies they hide behind! I'm sorry to lose all my money, but on the upside now that I've found Garden Watchdog it will never happen again.
On April 7th, 2005, Liila changed the rating from negative to neutral and added the following:
Boy was I surprised! I received a package from them today with most of my order in it! The box said 2nd package out of 3, so I assume the rest of it's on the way sometime. Everything is in 2" pots, wrapped in plastic and clearly marked. One or two of them are very good looking, relatively large for the pot size. About one third, however, looked barely viable and a couple of them had mold growing on them, leaves were rotted and slimy. 2 of them had barely any root structure upon turning them over and removing from the pots. Good thing I'm great with rooting cuttings or they'd be goners for sure, if they even survive now, with my skills.
One or two had great, healthy root systems poking out through the bottoms of the pots. I pulled off the rotting leaves and repotted everything into 4" pots. The shipping label states that most of these plants are grown in different states, so I reckon Direct Gardening is a middle man of sorts. They don't grow their own plants (and it shows in the extreme inconsistency) and basically receive them from all over the country before boxing up and shipping order. Obviously the guys at the "warehouse" know nothing about live plants and get paid minimum wage for stuffing boxes.
I'm changing my rating to neutral because they *did* ship, and this isn't the first time I've been left in limbo for weeks/months. I don't expect all of them to pull through, and if you order from this company you had *better* have a green thumb because most of the plants you receive (if you get them) will need desperate help upon arrival. I would never buy from them again, and would not recommend them to even my worst enemy. Go to Ecolage, go to Yuccado, go to Logee's if you want beautiful mail-order plants.