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Comments regarding Direct Gardening

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149 positives
46 neutrals
379 negatives

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RatingAuthorContent
Negative LanfrancoLeo
(7 reviews)
On Apr 16, 2014, LanfrancoLeo Harrisburg, PA wrote:

Some recent comments said that the negative review coming from idiots....I would agree if there was one negative comment over twenty or ten...BUT THIS IS NOT THE CASE OF DIRECT GARDENING....
I ordered more than once from this company and from its supplier catalogs (Burgess and so on)....I encounter always the same problems ,that for semplicity I will list as bullet point:

Problem 1: some plant are kind of rooted cutting that will never come back to life no matter what you do....
I ordered several plants that no matter how much attention I gave were just incapable to survive for more than one month, and sadly I am talking about vigorous species such as: butterfly bush, honeysuckle and old fashion lilac. Who try to grow these plants at least once know how resistant are these species, and how easy to grow they are.... I received in middle spring these plant I gave the best sun exposure, I ammend the soil and water regularly....even the liliac at the beginning of the summer die .....

Problem # 2:
If you order bulbs be aware that you have 50% chance thet the bulb will never make to germinate.
I give my example: I ordered towering lily that although were not the variety that I wanted they grow nicely. same thing for the colocasia. Now I ordered a bunch of anemones, and around 30 ranunculus....NO ONE EVER emerged....the bulb were planted in early spring with some other bulbs (non direct gardening one, and cold sensitive ) the other bulb bloom profusely the direct gardening made a good compost....Same things for the freesia..form more than 20 just a couple emerged....

problem # 3: sometimes they forget to send you items...and you cannot do much!!!
I never received some items, like the orange mock that I ordered...they asked for the receive that I lost (althoug I have oreder number and anything else)....Partially my fold? probably, other company with the order number and electronic receive are able to help you not here not in my case...for 3 dollar of shrub they lost a custom that spent this year 100 dollar of shrubs in a another serious company...too bad fro them...


problem 4: the company often did not send the variety that you want
This is very irritating...this means that if you wish a particular variety for color matching purpose on you garden or for any other specific characteristic, you CANNOT trust direct gardening, I mention my personal experience:
example #1 I ordered blue girl rose, a hybrid tea super doubled flower with a cold mauve color, I received a horrible single petaled rose dark magenta of course miniature rose. You can very well image that if you reserve a spot for a hybrid of tea you want a relatively medium size bush, and not a micro plant that disappear on landscape....Not even mention that the rose was not healthy and since three year make one bloom or two during the entire season.
example #2 : towering anastasia lily..even worst..at least when they shipped the rose they told me that they replaced with another variety...In this case I grew up some lily that were not anastasia but lavon, completely different color (anastasia bright pink, lavon maroon-cream)...at least these bulbs were healthy (very rare case for this company).

With three large order that I made (50 dollar each one, that considering the low price that they offer was really a lots of plants) after three year I end up to still have: three forsythia and three towering lily over 150 $ of order....Horrible experience that I deserved, now I only order from high ranked garden watchdog company and guess what? I never had any issue...
If you are ordering I wish you good luck!!!

Negative deweyduo
(1 review)
On Apr 8, 2014, deweyduo Haslet, TX wrote:

I am extremely dissatisfied with the service I have received from Direct Gardening thus far. To be fair, I looked at all of the reviews of the company - both positive and negative - prior to placing an order with them and decided to take a chance. I have placed orders with other online nurseries in the past and have always had a good experience. Unfortunately, at this point I am left to believe that the negative reviews I read are all correct.

I placed my order with Direct Gardening on 3/21/14, which consisted of the following:

1 Rose, Blue Moon
2 Peony Tree, White
60 Windflower, Grecian
2 Smoke Tree, Pink Mist
1 Bulb Garden, Summer Rainbow
1 Bulb Garden, All Summer Blooming
2 Sweet Pea, Everlasting
1 Bloodroot
1 Rose, Victory
1 Campanula, Takion Blue
4 Carnations, Mixed

I spent $132.59 after adding in $9.99 for shipping. The confirmation email I received stated that I should "allow 1-2 weeks for [my] order to be processed", which was perfectly fine. Although this statement indicates that two weeks should be the maximum amount of time that Direct Gardening should need to process my order, I do understand that this is a busy season and that delays can sometimes happen that are outside of a company's control. With that said, I have become exceedingly dissatisfied with Direct Gardening after attempting to get a status update. At the very least, a customer deserves that much.

After reading many reviews, I was not surprised that I had not received any kind of shipping confirmation. It seems this is normal. I am, however, excited to receive my plants and get them in the ground... so at the two week mark I began my attempts to contact the company to find out the status of my order. Not because I was dissatisfied, but just for planning's sake. Not only would it be helpful for me to be able to estimate the arrival so I know when to begin preparing the ground, but I also want to make sure that the plants will not sit outside for too long in the box after being delivered. Spring in Texas means that today it might be 50 degrees but tomorrow it might be 90. I want my plants to have the best chance of success.

So, I sent a casual email requesting an update. After three days, I received no response. My second attempt was to call all of the multiple phone numbers listed on the company's website, receiving a busy signal for each and every one. Third, I sent another email through the contact form on their website. Finally, I attempted to call again and did get someone on the phone.

The customer service representative was rude and unhelpful. I gave her my order information and requested to know the status. She spoke to me like I was a child, throwing around dates, talking in circles, and making me feel like I was crazy for giving them a call. She indicated that it had not even been two weeks since I placed my order, but once I was able to process through all the words she was throwing around I let her know that it most certainly had been over two weeks since my order was placed. She then informed me that 1-2 weeks was "average".

Okay. I get that. Although that's not what my order confirmation led me to believe, I can accept that 1-2 weeks is average. But, when I asked what the status was on the order, she simply said it was in processing but she didn't have any additional information. She could not give me an approximation for shipping, had no idea what was holding up the order, and had no interest in giving me any additional information. I asked if there was someone else I could speak with and was told that yes, she could give me to someone else but they would tell me the exact same thing. There was no additional information that could be provided. They had received the order and it was in processing. Period.

So, I requested to speak with a Supervisor. The customer service representative actually SIGHED, mumbled under her breath, and then put me on hold for a few minutes. The "Supervisor" came on the line and was no more helpful than his subordinate. I expressed my concern over the poor customer service, requested additional information as to the status of my order, and was shut down from every angle. The "Supervisor" seemed incapable of speech except to make the statement "I'm sorry you feel that way" in a very monotone voice. I actually feel sorry for him, because if they honestly have no access to any order information and cannot give customers any information I am certain that he fields many of my type of phone call every single day. I would be exhausted and disinterested, too.

The bottom line? At this point, my credit card has been charged and I have no assurances whatsoever that my order will be shipped to me any time soon. No one could tell me when to expect my order to ship, except that weather and plant availability affect the shipping time. Duh. From the information provided to me by the customer service rep and her "Supervisor", I could expect my order to ship any time between now and... when I die? Apparently there is no timeline. It will just ship at some point in the future. At the very least, it would be helpful to know whether my order is held up by the weather or a specific plant that they do not currently have in stock. Perhaps then I could make the decision of whether or not to wait for said plant.

The prices of this company are highly desirable; however, I am sorely disappointed at their lack of ability to know anything about what is going on with a customer's order. Lower prices are not an excuse to exhibit poor customer service and in the future I will be taking my money elsewhere. I would rather pay a little more and know that I am going to be taken care of than to pay less and to be treated like receiving my business doesn't matter in the least. Poorly done, Direct Gardening.


On Apr 8, 2014, Direct Gardening responded with:

"On Apr 13, 2014 3:29 PM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable which has started our shipping later than usual. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

"


Negative coreym1945
(1 review)
On Apr 7, 2014, coreym1945 Tewksbury, MA wrote:

I placed an order for $50 on 1/24/14 with Direct Garden. It was my first (and last) time using them. When plants started arriving from another company I ordered with (Michigan Bulb) a couple weeks ago I become curious of what my order status was with Direct Garden. I sent them a friendly email asking about it & got no reply. I sent another email & was told they have no record of me placing an order with them at all. They asked me if used another name or address. As if have several different legal names. Luckily I knew enough to save the confirmation email they sent me back in January with the order number & my contact info which was all correct. I have sent them 3 more emails in the past 8 business days with all the info they would need to "FIND" my order. I have yet to hear back from them of course. Obviously I am beyond upset with them at this point. After reading the complaints on this board I am going to request full refund & see what happens. It seems evident I well have to get on the phone & battle with them because they ignore my emails now. Three months have past & they weren't even aware I had an order?? Though they took my money right away & sent me a confirmation email?? That doesn't seem right. I think they have gone into straight rip off mode & more people can expect to have their orders "lost" rather then receiving dead plants & chasing them for replacements. I would stare clear of this place guys & girls. I am happy they "only" stole $50 from me after reading some of your horror stories. Wish I found this website sooner. DONT USE DIRECT GARDEN.COM!!


On Apr 7, 2014, Direct Gardening responded with:

"On Apr 13, 2014 3:31 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem"


Negative seabar
(1 review)
On Jan 24, 2014, seabar Gainesville, FL wrote:

Posted on December 18, 2013, updated January 24, 2014
WARNING!!! DON'T buy form this company. They will send you dry straws in plastic bags. And don't believe their one year policy. I sent out my request in June and didn't get a single replacement till now. And your credit card companies have weaker power to protect you because the merchandises are living plants. DON'T BUY and DON'T believe their one year policy. They got my money, didn't send me replacement and they sent me a mail asking me to pay for the living plants immediately!!!!!!!! What a waste of time and money. This company is like a pile of dog shit. Don't STEP IN.


On January 24th, 2014, seabar added the following:

As I said in my previous complain I didn't get my money back though credit card dispute. This company got $279 in December last year. But this is not end of my miserable story. A person named "Carol Tarbox" sent me letters again and again ask me to pay $143.70 for those plants which were not dead when arrived. I just don't get why I should pay this extra $143.70 since you already got the full amount of money!!! Please stop harassing me!
On Jan 24, 2014, Direct Gardening responded with:

"On Dec 19, 2013 10:33 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance."


Negative lsm1
(4 reviews)
On Nov 21, 2013, lsm1 Williamstown, MA (Zone 5a) wrote:

The only plus here are the prices, the cheapest around. However with coupons other sites will come close (e.g. Gurneys 25 dollars off). I've ordered about $500 dollars with them, many died and were difficult to replace because you need to send the label back and wait indefinitely for a replacement. You never know when things will be shipped. I had a daffodil bulb shipped in May!! (Surprisingly it made it and still blooms). They shipped me nanking cherry for Hansen's cherry and variegated hosta instead of the blue hosta I ordered. Summarizing I do not order from them anymore.


On Nov 21, 2013, Direct Gardening responded with:

"On Dec 19, 2013 10:28 AM, Direct Gardening responded with:

We are sorry to hear of this problem. A customer care representative has contacted this customer for further information.

"


Negative Desiree111
(1 review)
On Nov 21, 2013, Desiree111 Montrose, MI wrote:

Buyers Beware! Ordered on 8/13/13, understanding that would be shipped in fall.
Emailed on 10/4 inquiring about purchases, company replied that the items had been shipped but should have been received by me. Company would trace delivery but I needed to verify address. 10/6/13 I emailed stating that address was correct and never had a problem with packages. 10/8 company would start the trace.
On 10/15/13 I wrote stating that I have yet to hear from them about items. On 10/16 the company said the order was damaged and unable to be delivered and asked if I wanted a refund. On 10/16 (same day) I requested a refund, I have RA and the cold weather does not set well with me or plants. 10/17 they replied my request would be forwarded to the appropriate department.
I had found Dave's Garden and read reviews and wished I had done so before ordering.
On 10/29 (12 days later) I wrote stating I had not heard back regarding my refund, and on 10/30 they replied to wait 1-2 weeks for my cancellation to be processed (remember it had been 12 days). On 11/12 I received a package of plants even after I was assured one month earlier they would be refunded. I emailed company that two of the packages were moldy and I did not want plants because it was too cold to plant now.
They replied that the order had been reshipped before they could process refund...REALLY, over a month had passed? They also told me I could keep in my fridge or return package with a written request for a refund...There game seems to be to wear one down and I don't believe a word they say. Buyers beware!


On Nov 21, 2013, Direct Gardening responded with:

"On Dec 19, 2013 10:26 AM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative UngrichtS
(1 review)
On Nov 2, 2013, UngrichtS Ogden, UT (Zone 5a) wrote:

Posted on November 2, 2013, updated November 2, 2013
Posted on October 30, 2013, updated November 2, 2013
Posted on October 21, 2013, updated October 30, 2013
Ordered from Direct Gardening and have been waiting very patiently to get products ordered. Ive called Customer service many times just to hear that my order has not been shipped. Called today very upset and requested to speak to a supervisior. spoke to supervisior and requested that my money be refunded. Was told that money can only be refunded when sent as a written request. The season is come to an end here and I see snow on the mountian tops here. Still no product and getting the run around by this company. Reps sound as they are just parrots as the responses are the same. "you order has not shipped yet but it will go out next week" Enough is enough. I would highly discourage anyone from ever purchasing from this company. Don't let the cheep prices are a bargan.


On October 30th, 2013, UngrichtS added the following:

CustomerAssist
Bloomington, IL
Tue, October 29, 2013
10:07 AM
I have seen your recent post and wondered if I may be of some assistance. If you would provide me with your shipping name and address I would be happy to look into your account.

I look forward to your reply.

Thank you,
Gabrielle
Direct Gardening
Customer Care
UngrichtS
Ogden, UT (Zone 5a)
Wed, October 30, 2013
01:50 PM
After many communications with you I had to go to somewhere else and buy the product. I want a full refund for order ##34128726‏. The service you provide is UNBELIEVABLY INCOMPENTENT AND DOWN RIGHT RUDE. I will no longer do any form of business with you or any of your affilates. I will also sent this email and continue to post on and about your company and its practices until I receive a complete and full refund. Steven Ungricht

Read more: http://davesgarden.com/tools/mail/pm/866814/#ixzz2jEjywHgC
On November 2nd, 2013, UngrichtS added the following:

CustomerAssist
Bloomington, IL
Thu, October 31, 2013
02:02 PM
Steven,
I do show that your order has already been shipped and should arrive very soon if it has not already. If you no longer wish to keep the order our warranty does provide instructions for a refund--simply return the merchandise together with the ORIGINAL shipping label, with correct postage affixed, within 14-days of receipt. Please also include a brief letter of explanation, so we will know your wishes when the package is returned.

Please remember that these items can still be planted as long as your ground is not too frozen to dig.
If you do wish to return the package for a refund please let me know as I would be happy to assist.

Thank you,
Gabrielle
Direct Gardening
Customer Care
UngrichtS
Ogden, UT (Zone 5a)
Sat, November 2, 2013
12:16 PM
Received Package. I find it interesting that you have covered your ass by not submitting a date of shipping.
November 2, 2013 , 11:06 am

Delivered .

OGDEN, UT 84404


November 2, 2013 , 8:07 am

Arrival at Post Office .

OGDEN, UT 84404


November 2, 2013

Electronic Shipping Info Received

Your company has got to be the worst to deal with. INCOMPETENT PEOPLE. also the fact that you substituted what I ordered for lilies with a different variety is amazing. I will swallow this shipment and accept all that has come to me. However I guarantee that I WILL let people know what type of organization you are running. You will Never receive business from me and if I can help it from anyone I know. Wallow in that $ amount you received from me. As a person who is disabled and living on a very limited income it means a lot to me however im sure it is nothing to you. Steve

Read more: http://davesgarden.com/tools/mail/pm/866814/#ixzz2jVtg6bKC
On November 2nd, 2013, UngrichtS added the following:

CustomerAssist
Bloomington, IL
Thu, October 31, 2013
02:02 PM
Steven,
I do show that your order has already been shipped and should arrive very soon if it has not already. If you no longer wish to keep the order our warranty does provide instructions for a refund--simply return the merchandise together with the ORIGINAL shipping label, with correct postage affixed, within 14-days of receipt. Please also include a brief letter of explanation, so we will know your wishes when the package is returned.

Please remember that these items can still be planted as long as your ground is not too frozen to dig.
If you do wish to return the package for a refund please let me know as I would be happy to assist.

Thank you,
Gabrielle
Direct Gardening
Customer Care
UngrichtS
Ogden, UT (Zone 5a)
Sat, November 2, 2013
12:16 PM
Received Package. I find it interesting that you have covered your ass by not submitting a date of shipping.
November 2, 2013 , 11:06 am

Delivered .

OGDEN, UT 84404


November 2, 2013 , 8:07 am

Arrival at Post Office .

OGDEN, UT 84404


November 2, 2013

Electronic Shipping Info Received

Your company has got to be the worst to deal with. INCOMPETENT PEOPLE. also the fact that you substituted what I ordered for lilies with a different variety is amazing. I will swallow this shipment and accept all that has come to me. However I guarantee that I WILL let people know what type of organization you are running. You will Never receive business from me and if I can help it from anyone I know. Wallow in that $ amount you received from me. As a person who is disabled and living on a very limited income it means a lot to me however im sure it is nothing to you. Steve

Read more: http://davesgarden.com/tools/mail/pm/866814/#ixzz2jVtg6bKC
On Nov 2, 2013, Direct Gardening responded with:

"On Oct 29, 2013 10:06 AM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative GmailMaster
(1 review)
On Oct 9, 2013, GmailMaster Rochester, NY wrote:

Posted on October 8, 2013, updated October 9, 2013
Posted on October 3, 2013, updated October 8, 2013
Posted on September 30, 2013, updated October 3, 2013
Posted on September 25, 2013, updated September 30, 2013
On September 16th I placed an order with Direct Gardening though their website. The items requested are as follows: (1) North Star Dwarf Cherry, (2) Hansen's Bush Cherry (1) Blue Spruce and (1) .99 Tree Bargain. My total with shipping was about $25.

Unfortunately I did not look at the company reviews before I confirmed my purchase so now I am skeptical and decided to document my relations with Direct Gardening here for you all to see.

One thing I noticed while going through the comments here are that a lot of people are complaining that they received 'dead sticks'. I have been an avid gardener for a great majority of my life and have purchased from mail order catalogs more times than I can remember. These 'dead sticks' that people are complaining about are known as 'Bareroot'. This means the plant is not dead but in a dormant state. I believe this throws a lot of people off when they receive their plants. Now, the condition that these bareroot plants arrive in will be up for debate.

I have recorded a neutral rating so far and will change that as this ordering experience unfolds. One troubling thing has already occurred. Over the last few days my wife has asked me if the plants have shipped (as these are a gift for her) so I have tried to contact the company. I dialed the number given on their website (309) 662-7943 and it was busy. Called back later - it was busy. Needless to say over the last 3 days I ended up dialing them 31 times and it was busy every time except the last one. Neither of us were impressed. All that just for them to say it hasn't shipped and to give it another week. I also would like to note that the woman who picked up the phone did not sound like she knew anything about plants. I don't think that is the number to Direct Gardening's nursery or office. I'm guessing it was a call center that is contracted out.

In the mean time I have ordered other plants from different companies and they have already arrived even though I placed those orders after this one with direct gardening. I don't understand why this company takes so long.

Anyhow that is all I have to report at this time. I will be documenting this whole process and linking to my own pictures of the product when it is received. I will post links of the photos so you can see how it was shipped and what condition the plants arrived in. Check back later folks.


On September 30th, 2013, GmailMaster added the following:

I called Direct Gardening because today marks the end of the 2 weeks processing time that Direct Gardening stated when I ordered. Again, I called multiple times just to get a busy signal. When I finally got ahold of their call center representative all she had to say was that it hasn't shipped and they don't know when it will. She said that it depends on the availability of the plants. I asked if the plants were currently available to them and she had no idea.

I am confused why this company advertises items for sale that they may not have. Most other nursery sites will list items has available or not available till spring 2014. My experiance so far, along with the comments on this site (and comments about all their affiliate companies) makes me increasing conserned that my plants will take an unreasonable amount of time to receive and maybe be sickly when they finally get here.

I will update you again when I receive the plants, or more time passes and I contact the company again. If the plants are not shipped by Friday I will be changing my rating to Negative. By that time the enjoyment of ordering a gift for my wife will become more of a hastle than it should be.

When the plants do arrive I have a camera and measuring tape ready to measure and record all the plants to make sure they are the size described in their listing. I made sure to only get plants that clearly stated how large they will be upon arrival. All photos will be uploaded to Photobucket and I will post all the links here.

Lastly, I am concerned that if the plants arrive and are smaller than described on their website I will have to ship all the plants back (at my own expense) instead of them sending me free replacements immediantly. If that happens I already have the contact information for the BBB. If that would be the case they are using illegal false advirtising. This is why I will be documenting everything.
On October 3rd, 2013, GmailMaster added the following:

I called today to check the status of my order. Again it took several call attempts to get through to a representative, but to my enjoyment the order was shipped out on September 30th.

I was glad to see that Direct Gardening shipped my plants immediantly after they processed the order for 2 weeks. I have seen many compaints on here about their shipping times, but so far I have not experienced that. The package is in the hands of the carrier now and I will be looking forward to receiving it early next week.

I am pleased that it was shipped out right on the two week date. The representative said that shipping will take 7-10 days.
On October 8th, 2013, GmailMaster changed the rating from neutral to negative and added the following:

I received my order from Direct Garden today. I am changing my rating to Negative. Here is why.

The North Star Cherry was advertised as being shipped at 3-4ft. The Hansen's Bush Cherry 1 1/2-2ft and the Colorado Blue Spruce 1-2ft.

The North Star Cherry was just over 2 feet (26in with roots)!! This is false advertising. Literally lying about the size of the trees that they mail out. On closer inspections of its roots I noticed mold growing from the stem down to the roots. The roots are also speckled with mold. I cannot give anything but a negative rating if they don't provide me with a healthy bare root tree the size that I paid for. Quoting their website entry on North Star Cherries, "3-4' trees". Here is the link to that entry: http://goo.gl/yWPMZk

As I said earlier I am providing links to all the photos I took when I unwrapped and measured the plants.

(Copy and paste these links into the URL bar)
Here is the package that the plants arrived in:
http://goo.gl/4SeLYo

Plants Together out of Bag:
http://goo.gl/qVL4Hx

North Star Cherry Twig:
http://goo.gl/r8O3QQ

Measuring the North Star Cherry Twig:
http://goo.gl/2Snjkq

Mold on N. Star Cherry Roots x2:
http://goo.gl/OgfIfO
http://goo.gl/xJJZzg

Mold on Cherry Bush Roots x2:
http://goo.gl/gu4od7
http://goo.gl/E85bVL

I am not including the measuring photos of the Blue Spruce and Bush cherries as they are the correct size. Although the Blue Spruce was almost smushed flat when I removed it from the bag. Direct Gardening has VERY poor packaging. Trees from reputable nurseries arrive in a box with the roots wrapped up in wood chips and plastic.

The Cherry tree was $8.99 and is maybe worth .50 cents. It is not branched at all. It is literally a small twig with 3in of roots. I have ordered these trees from other nurseries this year and every single one had several branches and arrived at the accurate size. This tree is sad, pathetic and unacceptable.

To prove that the company is flat out
lying about mailing "3-4ft" cherry trees look at this picture:
http://goo.gl/0oDxaJ

The shipping bag is only 32 inches long so it is physically impossible for them to ship 3-4ft trees. The shipping bag would need to be at least 36in-48in to fit the trees they claim to sell.

Let this be the final word on Direct Gardening, Burgess, Four Seasons and all their other affiliates. Do not waste your money on this company.

I will be contacting the BBB tomorrow when their office is open. Their contact number is 309-688-3741. This company illegally false advertised their merchandise to me. I would never have paid $8.99 for a 2 foot twig I could snap with my pinky. I was expecting a 3-4ft healthy cherry. I did not receive that.

Lastly, it would cost more to send the plants back for a replacement than they are worth. (And I am tight on money right now due to being out of work after a surgery) So sending the plants back is not an option.
On October 9th, 2013, GmailMaster added the following:

I just got off the phone with Direct Gardening. After a while of explaining that the North Star Cherry was the wrong size the representative disagreed with me and said the trees could be as small as 1ft. I showed her that the web site clearly states it will be 3-4ft and I did not recieve that. She went I over and over that I need to send the tree back with a written request or plant it and get a replacement if it doesn't survive. I explained that due to a recent surgery I have been out of work and there is not enough money to send the tree back. I asked for a supervisor and she put me on hold to consult with him/her. I was not able to speak to the supervisor, but when the representative came back she said that I can just mail the shipping label back with a written request and they will replace the tree.

I was very polite (because it wasnt her fault) and confirmed that all I need to do is send back the shipping label with written request. She confirmed that is all I need to do, so that is what I will do today.

I will consider changing my Direct Gardening rating if they ship me the correct size tree.

I also confirmed that they will keep that shipping label on record for one year. I hope they do because I will no longer have the proof of purchase for the Cherry bushes and Blue spruce. If they do not survive I need to know that they can be replaced.
On Oct 9, 2013, Direct Gardening responded with:

"On Oct 15, 2013 1:28 PM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants. If any item is received not as advertised we would be happy to issue replacement. We are happy to hear that the customer is taking advantage of this guarantee."


Negative fubar402
(1 review)
On Oct 4, 2013, fubar402 Brownlee Park, MI wrote:

I was VERY disappointed with this company. This was the first time I ever ordered at site for flowers and it will be my last. I made my order in April 2012. I waited and waited for my order before I finally called them. They told me that because it was so hot they would not send the order until it cooled off some. I bought that and waited. Finally in August 2012, I received them. They were packaged separately and were dry. Because this was a first for me, I was not sure how they were supposed to look, and I still don't, but not one of the plants that I ordered came back. I had to search all my records to figure out who it was I purchased from (I get a lot of emails from flower companies) and it took me a long time. When I finally found the one, I called. They told me I ordered them at a different time, my warranty was up, and that I needed this paper or that paper for proof of my order, all the while they are looking at my order on their screen !!!!!!! Bottom line....they would NOT do anything for me. I recommend this company to NO ONE!!!!!


On Oct 4, 2013, Direct Gardening responded with:

"On Oct 15, 2013 1:23 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help clear up any confusion."


Negative DoGooder
(2 reviews)
On Sep 18, 2013, DoGooder Hopkinton, MA (Zone 5b) wrote:

I have ordered from DirectGardening three times and have had success with some plants, but in general the plants are smaller and more sickly than plants I have gotten at other online stores. However, since the prices are so low I found that my total purchase was worth what I paid so that's why I ordered a second time. One time I ordered many asters and they arrived as tiny twigs covered with white mold (no leaves or any green), but I'm not the type to complain a lot so I didn't report that or ask for a refund. My items usually arrive quickly and so when I ordered a third time during the summer I expected my order to arrive within a few weeks.

Right after I ordered my purchase I called to confirm when my items were arriving and was told processing is slower in the summer but most items ordered in the summer arrive in summer. When I called later they said that nothing has shipped, they don't know if any of my items will be available, and they don't know when they will arrive but I will probably have to wait a few months. Since I live in a cold climate I had to plant soon so I canceled my order. They responded that my items will ship in a few days but after waiting about five days I called and they said the items never shipped so I wasn't told the truth.

I didn't want to do business with this company anymore because of the dead plants they gave me and the numerous falsehoods and the nasty tone of voice some of the representatives had, so I canceled my order. I had to keep calling and emailing to get a confirmation of my cancellation because they kept stonewalling me, but finally they said I would get a refund in 1-2 weeks. Over a week later I received some of the items and I called to make sure I was getting the refund, but I was told they won't honor my cancellation because they sent me the package, so I told them they confirmed that my package hadn't been sent at the time I placed my order. The manager said that the package was mailed to me two days after I cancelled my order and when I asked him why they shipped my package when I told them I didn't want it he didn't apologize but told me that I had to ship the items back if I wanted my money back.

I don't trust them to give me my money back so I will keep this last shipment that I paid over $80 for. The conifer trees were individual twigs with some green leaves, and there were some sad-looking plants. I will do the best with what I have. However, I won't be shopping at DirectGardening any more.


On Sep 18, 2013, Direct Gardening responded with:

"On Sep 19, 2013 8:20 AM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

"


Negative sleeping
(3 reviews)
On Sep 10, 2013, sleeping Omaha, NE wrote:

I recently ordered about 30 raspberry plants and 4 blackberry plants from Direct Gardening and to my surprise they arrived on September 7th all thrown into the bag with nothing to keep the roots moist. Normally this wouldn't be a problem if they were shipped at the right time of year. September in Nebraska can be very hot and sure enough its been 90+ everyday for the last couple of weeks so much for the company watching the weather to ship at the right time. Out of the hundreds of raspberries I've order from many different companies these are by far the worst looking. They are a dry as can be no sign of green even when you scrap the bark and I trimmed some just looking for a sign they are going to live. To me they look like left overs from the fall 2012 harvest. So i figured I would go ahead and plant them anyway following the guidance of the company that bare root plants can be plant anytime of the year and I do believe that I can plant a dead stick anytime of the year however probably will not grow. One the same night that I order from direct gardening I also ordered from another company and got a polite email asking when I would like them delivered fall 2013 or spring 2014 the normal times of of the year to get plants to grow. I joined this site just to write this review and I plan on updating often as I will wait until spring and send back the shipping label as it states to get a replacement as I've already set aside this is one I'm not going to forget to get a replacement. One a side not the blackberries look very healthy to me.


On Sep 10, 2013, Direct Gardening responded with:

"On Sep 16, 2013 2:48 PM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative rastgurlz1
(3 reviews)
On Aug 31, 2013, rastgurlz1 Cohoes, NY wrote:

Posted on August 30, 2013, updated August 31, 2013
Posted on August 24, 2013, updated August 30, 2013
Posted on August 14, 2013, updated August 24, 2013
Posted on August 7, 2013, updated August 14, 2013
Posted on August 2, 2013, updated August 7, 2013
Posted on July 31, 2013, updated August 2, 2013
Posted on July 28, 2013, updated July 31, 2013
Posted on July 26, 2013, updated July 28, 2013
Posted on July 25, 2013, updated July 26, 2013
I ordered 80 hybrid willows and a ton of plants. They arrived on June 10th crushed. Out of almost 100 items two things lived. I sent them all back with the shipping label. I called to let them know and the woman talked me into using the credit towards my thujas I wanted to order. This was back in the middle of june. To make a terrible story short I called everyday after they received my package to see when the new trees would ship. I even had tracking on the package. NO ONE KNEW ANYTHING. It took 3 full weeks for them to even see that I had returned anything. AND the entire time every single person I spoke to had no Idea what was going on. They said they were a call center and had no clue about the actual company. I called every single day. Today ( A FULL MONTH LATER) a woman told me that now my trees will not ship until October. WHAT??? I have been getting the run around for a full month. This is the worst company in the world. I mean that. I found out today that the call center also answers phones for 48 different companies and has no idea about anything to do with direct gardening. They have a catalog in front of them and they can see what is in there to help with orders. Then they literally go on the website ( the same website you do when you order) and they place the order for you. They have no one to call to ask any questions at all. NO ONE. The woman said in her 10 years working at that call center she had never saw nor spoke to anyone in direct gardening or the House of Wesley. That all complaints get HAND WROTE AND MAILED to the office. That is why it takes months and months. I almost died. I am being honest here this is by far the worst company i have ever dealt with. I asked for a refund today. The woman said she would hand write a request and I should call back in two or three weeks to see if they processed it. This will be over 8 weeks at this point. The customer service with this company is shameful. And if anyone on here says anything positive they are crazy. Unless you place an order and you are the 1 in 100 who gets good plants at the time they state. I looked at the Better business bureau and it is SO BAD. I wish I had read it first. 100s of people with the same issue as me. Dead plants, crushed plants, waiting for months and months, no one knowing what the heck is going on. This company has cheap prices for a reason. THEY ARE NOT WORTH A PENNY. They are overpriced if you ask me. You have a 20% chance that your plants will grow. (from what I have read on tons of websites and the bbb) That is my opinion. But it is based on weeks of investigation into this company. I currently have a case with the BBB. To help me get my money back. Do not order from this company by any means.


On July 26th, 2013, rastgurlz1 added the following:

I called today and was transfered to Ruthie, a supervisor. I was told by her that she would personally call me when my trees ship which WILL be next week. Ok I am NOT holding my breath. I will believe it when I see it. I now have to pray these all live. I will be very happy if they get them out to me and they all live. If one dies it is going to throw off my entire project. However lets be real. Crossed fingers. These trees are NOT cheap. Even for direct gardening. They are over $6 a tree. I ordered 40. So I really do expect good quality. I did not pay a dollar or two a tree. I was going to cancel and go through arbor day for cheaper, but lets see what happens. I will update when I get them (finally) and let you all know if they grow ect.
On July 28th, 2013, rastgurlz1 added the following:

I still have not heard anything about my trees shipping. She said next week, which starts tomorrow. So I will let you know what happens. I started getting the soil ready, again, which is no small project considering it is a 200 foot hedge. My entire side yard. So fingers crossed they will be here soon.
On July 31st, 2013, rastgurlz1 added the following:

I have not received any phone call or email or anything from Direct Gardening. The BBB case that I have open they have not responded to. They have until tomorrow August 1st to respond. If they mailed me a response then I guess I will get it in a few days. But this has been going on since June 24th. I called them today and as of today the order has still not shipped and it is still incorrect in their system. 6 weeks with no phone call no email nothing. The HUGE issue with this company is communication. Everything must be hand wrote. So for example if you call and cancel your order the person at the call center has to print the order and write up a cancellation. NOW that takes 2 weeks to process. If within those two weeks your order ships guess what, now you are paying a non refundable shipping and handling fee, PLUS you have to pay to ship back all the plants and now you have to wait weeks for your money. Or in my situation I have called a million times and every time a new person tells me they will "write it Up AGAIN" but that it takes 2 weeks for it to get into processing and then another two weeks once it is in there. I shipped back my shipping label and trees and it took almost three full weeks AFTER it was confirmed delivered to them to "get into their system" for processing. Now its been in there for three weeks. So once it arrived to them it took them 3 weeks to even put it in the system. NOW I had called everyday. Each day the operator said they had no idea if they had received the return. That it was not in the system and there is no one to call at any home office. This was told to me by at least 10 different "call center" people. Also learned that this call center answers phones for a ton of different companies. It is just an answering service. Like when you call your dr after hours. A bunch of people answering calls from companies that have no clue what they are doing. They can not call the owner or anyone. They just have to say, "call back in a few weeks and it should be in the system". They can not answer any real questions at all. If just one "real" person from this company had called me I would have been happy. Even if it was going to take a few weeks to get the delivery. If someone just called me and said "Hi we got your return and will be processing it. The ship date should be in a few weeks". THATS it. I would have been happy. Or if when I called someone knew what on earth was going on with my order. This is all lack of care for your customer and a terrible system. If your company cared about any of your customers you would not have this type of system. I encourage everyone to read the BBB site about this company. Sadly over half of the complaints are people like me. The same issues. The other half is dead plants. Which I will be honest since it is cheap and you have a replacement guarantee I can accept a few not making it and you sending them back out. I am ok with that. BUT when that happens you end up in this nightmare that I am in its not fair.
On August 2nd, 2013, rastgurlz1 added the following:

OK this is what happened and I know some of you are going to think it is a joke but I have the letters to prove it. I get a phone call and they tell me that they are giving me a refund but it is going to take several weeks. Within ONE hour they send a response to the BBB saying that they are CHARGING me $106 and sending the thujas at "the proper planting time". This is all within an hour. On top of that the dollar amount they said they were charging me was $50 higher than it should have been. So I call the BBB and I tell them that the letter they just received is the opposite of what they had JUST called and told me. To make a long painful story short I just got a letter from the company telling me that they are now doing a refund. So I call the company and they tell me that it may take several weeks before I see the funds. Ok so I am not holding my breath. So now here we are in August and I have no trees or products and they still have my money. AHHH. I am sick to death with this company. It gets better the letter they send the BBB said this we charge her card $106 and they will be shipped at proper planting time. THATS IT. Not an apology NOTHING. They letter looked like the BBB and I were bothering them. I literally said, "enclosed is a letter that we feel is self explanatory" WHAT? I could not believe it. They are the ones being bothered?? I did find out that their is a new owner. 3 years ago I guess the daughter took over the company. That is what the lady there told me. So she has had this company only 3 years and in that time the company has, in my opinion, went to crap. If you look all of these issues with this company has been in the past three years. Before that nothing. Anyway if you want to save money go to Arbor Day. They have great trees. I know it is tempting with Direct Gardening pricing, but trust me when I tell you it is not worth it. (In my opinion) Throw your money out your window. Its the same thing.
On August 7th, 2013, rastgurlz1 added the following:

I wish I could say I was kidding but Direct Gardening now charged my card $106. Then they sent me a letter that I am getting a refund of $135 and $106. My original order was $176. So they are keeping $40 for what?? Not to mention they charged me $106 for no reason at all. So now I am fighting for that money back and still waiting for a refund from the first charge and now the second.
On August 14th, 2013, rastgurlz1 added the following:

I have still not received the refund.
On August 24th, 2013, rastgurlz1 added the following:

It has been one of the longest ordeals of my life with this company. I sent an email today to see if someone would check into my refund. On august 2nd they said they were giving me a full refund. It is 3 full weeks later.
On August 30th, 2013, rastgurlz1 added the following:

credit has went through.
On August 31st, 2013, rastgurlz1 added the following:

In all fairness to this company they did indeed issue my refund in the beginning of august. It took Discover forever to actually show the credit. I would like to add that I am so upset with this company. I WANT TO ORDER FROM YOU. You have the cheapest prices anywhere. I spend thousands of dollars a year on trees ect. I love your selection. The hydranga bushes that were not crushed have grown beautifully. The main problem with your company is COMMUNICATION. No one knows anything. I went through such a nightmare. If you had a better system it would make such a difference.
On Aug 31, 2013, Direct Gardening responded with:

"On Jul 30, 2013 2:40 PM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of further assistance.


On Sep 3, 2013 3:37 PM, Direct Gardening added:

We received an order from this customer on 06-05-13 and the order was shipped on 06-10-13. We have no record of an order from mid-April. The customer had said she was charged for this order, but after repeated requests has not provided any further information or proof of purchase. The customer has spoken with numerous supervisors here at the nursery despite her statements to the contrary. After her initial replacement request was received, the customer changed her mind several times about what she wanted. In a 7-26-13 phone call, she requested additional items totaling $160 which was charged at her request. The current version of the replacement and additional items was ready to ship on 8-01-13, but we contacted her because we noticed that her postings differed from her phone call and indicated she wanted a refund. A refund was issued to the customer on 08-01-13 and a letter was sent to her 8-02-13 informing her of this fact.



"


Negative prentbon
(1 review)
On Aug 13, 2013, prentbon Tacoma, WA wrote:

Last June, 2012, I ordered 2 red brugmansia. I kept one and gave another to a friend/avid gardener. The sticks we received were very small but very alive. We both grew and then babied and held over in the winter, these two sticks. Both survived the winter (I'm in the PNW) by putting them in a garage. We were elated! And then just 3 weeks ago they bloomed. We were waiting with anticipation having managed to keep the sticks alive. Mine was white and my friend's was yellow...not red. I took a picture of mine and sent it to Direct Gardening with the date purchased. The reply was that the one year guarantee might not be honored and I was to send them a picture and copy of the invoice. Not happy. I did send the picture and I did give them the date of purchase. I had assumed they kept customer records. Not worth any more extra effort on my part.
I was not sent what I ordered and there wasn't any way these sticks could have bloomed within the year long guarantee. Disappointed in product and lack of customer service.

Negative kasullivan
(1 review)
On Aug 13, 2013, kasullivan Virginia Beach, VA wrote:

Horrible, shameful customer service. They will not abide by their stated guarantee and refund our money or send us new plants depsite e-mails and calls. So, basically, we lost our money on this company.

We had ordered a hummingbird garden in June and the plants arrived fetid and dank, clearly having been delayed in shipment. But, we couldn't get a refund as it had been over 14 days due to the time the package was in the mail and not finding it's way to us.

We would have been fine w/new plants but they advised us to plant them and wait 6 weeks. Shocker, nothing grew. But still no new plants or refund and now it is August. They send the same deflecting messages over and over.

We went through every step that they required including mailing back the paperwork that came with the plants. But no refund. THEY DO NOT HONOR THEIR GUARANTEE. They clearly hope that you will lose patience and let your money go with the 6 week delay. Do not use this company!!!!!!!

Negative mmarone
(1 review)
On Jul 22, 2013, mmarone Heath, TX wrote:

Last year was the 3rd time we had ordered from Direct Gardening.

You think we would have learned from the previous orders, but we really wanted some English Walnut trees.(They lure you in with the cheap prices)

!st - instead of English Walnuts they sent sent Almond Trees. We planted and nothing! The were dead. The only plant that lived from the order was a rose bush.

Next we sent the label back and asked for a replacement for the dead Almond trees- we requested the Walnut trees we order.

After 6 weeks and no answer - I emailed the company when the replacements would be shipped. A bag arrives a few weeks later.

It arrived at the end of June in the Texas Heat - thrown in a bag, no moisture around the roots, a barely 1 foot stick that was dead on arrival. Who knows it may have been dead when they threw it in the bag.

The company stands behind nothing they sell.

If you want a quality products check out gurneys, or even ebay.

I have over an acre of plants and trees that I have planted over the last 4 years, and never had a problem like Direct Gardening plants.


On Jul 22, 2013, Direct Gardening responded with:

"On Jul 30, 2013 2:33 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

"


Negative jobrandon
(1 review)
On Jul 20, 2013, jobrandon Yadkinville, NC wrote:

I placed an order for over $300 as I have built a new house- well over 2 or 3 months ago. I have rcv'd 2 shipments and still have not got 1/3 of what was ordered. A couple of the items have done very well so far but some did come broken and I was unable to rehabilitate. I am waiting to see how every thing does before I send the shipping label to get these items replaced. Some items were very unhealthy and never took. I have contacted a couple times to find out about the rest of my order and have rcvd no response other than an automated email. I wish I had read these reviews previously. If someone would answer my questions from the company I would feel better.


On Jul 20, 2013, Direct Gardening responded with:

"On Jul 30, 2013 2:32 PM, Direct Gardening responded with:

We are sorry to hear of this problem. A customer care representative has contacted this customer for further information. "


Negative jriz
(1 review)
On May 31, 2013, jriz Algonquin, IL wrote:

We bought 2 almond nut tree's in 2010. in summer of 2012, the tree began to bare fruit which we were very happy to see. But, instead of almonds, we got peaches. I wrote Direct Gardening an email explaining the situation and asked them to please send the almond tree's out as that is what I paid for. They relied saying that the fruit of an almond looks a lot like a peach and that we should cut open the fruit and inside we will see the almond. I grew up on an orchard in Sicily...I know what an almond should look like. But, I did as they said and even sent them pictures. The fruit tasted like a peach, looked like a peach and had no sign of an almond inside. Customer service said they could not replace the trees because it was more than a year past the ship date and that we should send a letter to the corporate office with pictures and they will consider giving us WHAT WE PAID FOR! But, we have been ignored since last fall. Attempted to send another letter, but I am seriously thinking of lodging a formal complaint with the Better Business Bureau in Illinois and our State's Attorney's Office. It's not a lot of money, but it's the principal. I bought one thing - they gave me another. Their mistake. They should fix it!

Negative raftcanoefish
(1 review)
On May 30, 2013, raftcanoefish Ashland, KY wrote:

Posted on May 10, 2013, updated May 30, 2013
Posted on May 9, 2013, updated May 10, 2013
Posted on May 9, 2013, updated May 9, 2013
Posted on May 8, 2013, updated May 9, 2013
Posted on May 8, 2013, updated May 8, 2013
My wait for plants was about 4 weeks. I had ordered before and it took 2 weeks. My problem was my last order. It contained 8 old fashioned lilacs, Gila apple, north star cherry. The apple and cherry tree came to me broken with the roots seperated from the stems. They had been tossed into the bag where as the lilacs were tied together. I contacted company. Their first response was send in shipping form and they will replace. Why should I have to pay to send them my shipping form. The way they were shipped its obvious damage would occur. Contacted them again and they told me to plant the roots and they would grow. I did not pay or order roots. I ordered trees. I am still waiting for their next response. I will update with their response. Better business bureau, consumer protection and every complaint board I can find. I will not pay more to get what I already paid for.


On May 8th, 2013, raftcanoefish added the following:

They have 3 times the negative comments as positive. I wish I would have looked on here first. They have no customer service. All they can tell you is when it got out of proccessing and when it shipped. That is their customer service.
On May 9th, 2013, raftcanoefish added the following:

Filed a report with the better Business Bureau. Will update
On May 9th, 2013, raftcanoefish added the following:

They contacted me by email telling me they would not ship me plants without me mailing them a letter and paying shipping. Will update. Do not use this company. I am not spending another penny to receive what I paid for. They keep sending me a form letter about how they are shipped bare root. I know that, I know you have to soak and spend time with them. I want the plants I paid to receive, not roots broken off from stems
On May 10th, 2013, raftcanoefish added the following:

Nothing from company today. They have 2 weeks to respond to better business bureau. I read some of the positive reviews on here and they look like they are written by someone who works at company. The customer service is the worst. They sent me fruit trees that were broken in half. The stem could be held in one hand and the roots in another. Now they want me to pay to get my order replaced. This company is worthless. I will update. If better business bureau doesnt work I will go to illinois attorney general.
On May 30th, 2013, raftcanoefish added the following:

Their response to the better business bureau was the same old stuff.I rejected their response. Just got a email from company saying they saw this post and what can they do to help. I TOLD THEM TO SEND ME WHAT I PAID FOR. I WANT NOTHING MORE OR LESS. I am not going to spend a penny to get what I have already paid. I will see how this plays out before going further. I will update. Again be careful people I suspect some of the positive reviews are from the company.
On May 30, 2013, Direct Gardening responded with:

"On May 28, 2013 1:26 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.


"


Negative lcarlson
(5 reviews)
On May 29, 2013, lcarlson Arden Hills, MN wrote:

Again, not good experiences with this company. I ordered perennials, a climbing rose, and a tree. Several items came dormant/bare-root, which is not my preferred method at all. I disagree with the concept that nurseries should ship in bare root or dormant status unless it's a bulb, tuber, or similar, and it's appropriate timing to do so. Reading the reviews of the various nurseries, it doesnt seem to satisfy people.

Anyway, the perennials that did come were sad-looking and tiny, being planted in some weird material rather than nursery pots. The Zephedrine climbing rose came bare root but was starting to sprout in the bag it came in. I recently planted it, but doubt it will come up this season. The weeping rose tree came dormant but looks dead. Again. I hope it comes up. The biggest issue I had with this company is their "right to replace out of stock items with similar". They replaced a gorgeous Dorothy Rose Columbine with a yarrow plant. I cant stand yarrow. Not an equivelent replacement at all. Let us know when/if you're going to replace items. It wastes all of our time and resources when you do so and it's a fail. A courtesy note letting us know would allow us to choose what to do; cancel or replace. This would save a lot of hassle on both of our parts. Good business...it's not that hard.

I will not order from this company again. I think there are multiple companies tied with a larger one coming from Bloomington, Illinois: this being one as well as the dreaded (to me) Farmer's Seed. They ship in the same garbage bags with the same ridiculous tape/plastic and staple method, and have the same return requirements of sending a letter explaining the return. I returned stuff from both companies and they went to the same place. Hmmmmm.

Negative jabney8
(1 review)
On May 25, 2013, jabney8 Willcox, AZ wrote:

Ordered roses. Received a green bag full of moldy sticks. Mailman complained because he poked himself. I opened the bag saw the mess threw it away.

I thanked Direct Gardening for proving my husband right - he laughed when I ordered - laughed harder when the order arrived.

As far as I'm concerned they should have just sent me a bill and kept the bag. Didn't bother with the whole "return" thing. I learned my lesson and went to Lowes.


On May 25, 2013, Direct Gardening responded with:

"On May 28, 2013 1:31 PM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance."


Negative kayes71
(1 review)
On May 12, 2013, kayes71 Bon Air, VA wrote:

Ordered 4-29, as of today, May 12 nothing received. I have requested a refund and will be rejecting any packages that are attempted.


On May 12, 2013, Direct Gardening responded with:

"On May 28, 2013 1:28 PM, Direct Gardening responded with:

We are sorry to hear this. As stated on our website it does typically take 1-2 weeks to process an order. Once processed, the order will be shipped based upon weather and plant availability.

A customer care representative has contacted this customer for further information. "


Negative xxrouguexx
(2 reviews)
On May 6, 2013, xxrouguexx Farmingville, NY wrote:

I placed an order on April 18th for 23 plants. Its been over two weeks now, so I decided to give Direct Gardening a call to see if or when my plants would be shipped. The line was busy, I called several more times at different parts of the day, the phone line always busy, so I tried calling Four Season's Nurseries phone number instead - again, the phone line constantly busy. I've emailed them as well, and yet to receive a response. If they do not get in touch with me by Friday, I'm calling my credit card company and filing a dispute. Whether or not I receive my order, I will not order from Direct Gardening or Four Seasons Nurseries again.


On May 6, 2013, Direct Gardening responded with:

"On May 28, 2013 1:21 PM, Direct Gardening responded with:

Please allow 1-2 weeks for your order to be processed. We will then ship based on weather and availability of the plants.
A customer care representative has contacted this customer for further information.
"


Negative jessflowergirl
(6 reviews)
On May 4, 2013, jessflowergirl Fort Bragg, CA wrote:

Posted on February 27, 2013, updated May 4, 2013
Posted on November 3, 2012, updated February 27, 2013
On October 5th I placed an order for about $65 worth of plants. I ordered 50 periwinkle, 4 blue hydrangea, 1 color in the shade pre-planned garden, 2 butterfly bushes, and 6 english lavender. I found their website through a beginner rose gardener website, and after seeing the prices, I was hooked. Of course I wish I had known about Dave's Garden prior to ordering, I probably would have thought twice about ordering because I am such a novice gardener. My order arrived today, November 3rd in a tiny green plastic bag the size of a fed-ex envelope. I panicked immediately because the bag had been sitting in the sun on my porch for who knows how long before I found it today. I rushed it inside and opened, the plants were sweating but everything seemed ok. My order was complete, nothing missing and no substitutions. I am relieved to report that everything seems to show some sort of life. Here is what I have found:
Hydrangeas: small, came potted, new life sprouting, great roots
English Lavender: look questionable, appear pretty weak, bareroot, decent roots
Periwinkle: not sure I got all 50, planted 40 in peat pots to build up the roots as they were very small, but good foliage, bareroot.
Butterfly bushes: really disappointed in size (little stick no bigger round than a piece of straw), but these were really cheap so it's ok, plant looks very very dormant, but scratch test shows green, bareroot, not holding out too much hope here.
Color in the shade garden: hostas are not recognizable, lily of the valley are just pips, ferns look like clumps of bark- no green on these, columbines, trinity, and astilbe all show life. All bareroot.
Freebies: all freebie bulbs were received and appear to be in good condition!

The only thing of the whole order which actually resembles a plant are the hydrangeas (barely). I suppose if you wanted to get your plants one step ahead of starting from seeds, this would work. I would have liked to at least recognize some of the plants (thank goodness they came labeled!!) I would have been more disappointed if I have planned on landscaping the whole yard with this as it's going to take a while to get them to a decent size. Luckily for me it's more for filling in spaces and we'll see what ends up living! I also think I timed it right for shipping, temperatures are cooler this time of year and I can see how that green bag could cook those plants in the time it takes to get here.

I'm giving a neutral rating for the lack of communication from the company about shipping, the legnth of time it takes to get here, the small size of the plants, but my order was complete with no substitutions.

I'll keep everyone posted!


On February 27th, 2013, jessflowergirl changed the rating from neutral to negative and added the following:

4 months later, here is where I am at:
Periwinkle: 6 left, no growth but not dead.
Hydrangea: all 4 still alive, but no growth
Color in the shade garden: the only plants alive are the astilbe. Nothing else even began to show any growth.
Butterfly bushes: both dead twigs.
Lavender: All 6 dead.
Freebie Bulbs: iris are growing, no others.

So I know we just went through winter, but where I live in Zone 9 plants are coming out of dormancy and starting to grow. The only plants growing from direct garden are the astilbe and the iris bulbs. All other plants on close inspection are very very dead, brown to the scratch test.

I am going to wait until around June to make sure I've given the proper chance for any plants to wake up before I make use of the replacement guarentee and until then I am just keeping track. I am most disappointed about the lavender and butterfly bushes.

I would not order from Direct Garden again, I think if the photos in the catalog actually depicted what you were recieving in the plastic bag most people wouldn't be lured in by the low prices.


On May 4th, 2013, jessflowergirl added the following:

This is just frustrating. Out of my entire order the only items still alive are 3 hydrangeas and 1 columbine. I will not bother with requesting replacements, I don't want any more of DG bad nursery stock in my yards. While everything else is sprouting life and growing and thriving, DG's plants are just taking up valuable real estate in my small garden. YOU ARE WASTING YOUR MONEY IF YOU ORDER FROM THEM. Stick with the Dave's Garden Top 30, and you won't be disappointed. There are some excellent companies with prices not too much higher than DG with much better quality plants.
On May 4, 2013, Direct Gardening responded with:

"On Nov 6, 2012 8:24 AM, Direct Gardening responded with:

We are happy to hear that the order was received in good condition! Many of the items are bare root and dormant and will need some time to begin showing signs of life. If for any reason the plants should not live we do have a 1 year replacement guarantee available on all of our plants. "


Negative M2mom
(1 review)
On Apr 30, 2013, M2mom Salem, SC wrote:

Honestly, nothing more than a scam. I placed my order and allowed for the 1-2 week processing, I received nothing. I contacted them via phone and was informed that they didn't know when my order would ship. I gave it a few more days. I called to cancel (I'm NOT a novice w/ mail order plant places or internet sales (I have a business myself) and was told I had to cancel via the POST OFFICE w/ a WRITTEN request. I said that's insane, so I got another customer service rep. named Melissa. She told me I can cancel via email, so I sent in my cancellation request. Guess what they did??!?

They sent me out ONE plant yesterday out of a $187 order. Why? This way I have to pay return shipping PLUS my shipping would no longer be refundable. I spoke w/ a supervisor who told me she can't cancel my order, she doesn't know where in the process the rest of my order is and that yes the other plants may be sent anyway and I would have to pay to return them.

I belong to many garden forums and several plant clubs locally and will be sure to warn EVERYONE to NEVER do business w/ this company or any company affiliated w/ them.

Negative Brincelyn
(3 reviews)
On Apr 6, 2013, Brincelyn El Paso, TX wrote:

I wish I had started here on Dave's Garden before ordering with Direct Gardening. I started my sad odyssey with them last spring, ordering a single Persian Lilac tree. I received a dry stick in a plastic bag with no packing material or soil. I followed the directions included to no avail. I followed their guarantee process, sending a letter and the original packing label. I received a second dry stick in the same condition as the first, followed the telephone rep's advice to pre-soak for 24 hrs before planting and again, I ended up with another piece of dead wood. This item cost me $16.99 plus S/H. Spring is here again and I've no desire to repeat the process and receive yet another dead stick. What a total waste of time and effort!


On Apr 6, 2013, Direct Gardening responded with:

"On Apr 11, 2013 12:57 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem"


Negative dp4A0401
(5 reviews)
On Mar 2, 2013, dp4A0401 Xenia, OH wrote:

I ordered some nursery stock from this company once. It was very inexpensive (I think I paid more for the shipping than the stock) so I thought I'd take a chance. What I received was three bare root saplings in a plastic bag without any kind of moisture holding material around the roots. Consequently, the roots were completely dried out and the trees dead. I planted and watered anyway, but got the expected result. I did not exercise the guarratnee option because receiving similar replacements and trying to plant them would have been nothing but wasted effort.


On Mar 2, 2013, Direct Gardening responded with:

"On Mar 5, 2013 4:15 PM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative igiggle
(1 review)
On Feb 28, 2013, igiggle Severn, MD wrote:

I placed an order for bulbs with this website back in the fall and was notified that they weren't going to send my items until this fall. I forgot about it until this weekend when I found the receipt in some paperwork. I called the company to cancel the order because I have already found what I needed from other sources and have no need for any more.

I was told I had to send in an email requesting cancellation. Ok, seemed odd to me since I was on the phone and had my order number handy, but I did what I was told and I sent an email with my name and order number.

I was told that they needed my full name and shipping address. Ok, again, I thought that was odd since I gave them the order number and my full name, but I replied with my name and address.

I was told that they were only holding part of my order until fall and would be sending the other items when it is time to ship those items to my area. I told them that I wanted the entire order cancelled and a full refund.

Now they tell me that my order is already in shipping and they aren't sure they can refund my money.

I work for a company that ships items all over the world. We are not allowed to charge a customer's credit card until after the items ship. We definitely don't claim we can't cancel an order because it might be in shipping. Unless that order has physically left the building, there is no legitimate reason not to cancel an order and refund the customer's money.

I have ordered from this company a few times and never had a problem. Yes, some of the items didn't grow, but I figured that, despite their so-called guarantee, it's just not worth the hassle of following up on those items.

However, they haven't sent me a thing even though they've had my money in their account for more then four months. Yet, when I have made every effort to cancel this order, I am still getting the runaround almost a full week later. I hope I eventually get my refund eventually, but I have a guarantee of my own. This is the last time I purchase anything from this site.


On Feb 28, 2013, Direct Gardening responded with:

"On Mar 5, 2013 4:13 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative Flowerful
(1 review)
On Jan 21, 2013, Flowerful Albany, OR wrote:

I ordered apx 15 oriental lily bulbs from the company. The bulbs arrived loose in a large plastic bag that went thru the US Postal service. Most were bruised, smashed and/or broken AND moldy! I returned most of them with a note asking for better packaging so the bulbs wouldn't be damaged. I received replacements in the same manner and condition, including the mold. Not worth pursuing further!


On Jan 21, 2013, Direct Gardening responded with:

"On Jan 24, 2013 9:01 AM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes further advantage of this guarantee"


Negative mzanders
(1 review)
On Jan 17, 2013, mzanders Upper Marlboro, MD (Zone 7a) wrote:

I placed two substantial orders with this company (more accurately, front company for a shady group that changes names frequently to escape bad feedback; look above for a partial list of the aliases). Their MO is to blanket the mails with multiple catalogs with enticing write-ups and "deals". It was only after I was in their fraudulent grip that I discovered this website and found out how screwed I was. I won't bore you with the blow-by-blow details. Suffice to say that I've had the same experiences as others here: horrible customer service, outright lies about when things have shipped, partial orders trickling in over months with no tracking provided, delays when I tried to cancel the remaining part of the order so they could then shove them out the door days later and say "too late", dead plants, seeds that don't germinate. Of the hundreds of dollars I spent with them, I don't have a single live plant to show for it. How these cons can stay in business is beyond me. Hopefully, word of mouth in the marketplace will do what the Illinois state government is unwilling to do.


On Jan 17, 2013, Direct Gardening responded with:

"On Jan 24, 2013 8:48 AM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. We are affiliated with other companies but these are separate companies, not aliases.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem"


Negative lilpocky
(3 reviews)
On Jan 15, 2013, lilpocky Greencastle, PA wrote:

Well, I bought a bunch of roses last summer. I did what was prescribed for me to do in planting. I have both a lot of patience and a lot of experience in gardening.

I know that a large amount of mold on a rose is a bad thing when it first arrives. I had some roses in my bunch that were so rotten, they literally fell apart.

The only thing that lived was a "freebie" daylily that I got.

Don't buy from these people!


On Jan 15, 2013, Direct Gardening responded with:

"On Jan 15, 2013 12:39 PM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative dumbobaby
(2 reviews)
On Nov 10, 2012, dumbobaby Barnhill, OH wrote:

Posted on November 7, 2012, updated November 10, 2012
I placed more than one order with this company. Each was a substantial order. The plants they send are not what I would term as "quality" plants, especially compared with other similar or same plants I'd ordered from other companies such as Michigan Bulb. Also, the orders do NOT arrive in a timely fashion & they rarely provide an explanation to this IF you can even get a reply, which usually takes several days to get, again IF you get one. Each time I did receive responses I received a "canned" response until I elaborated that the canned response wasn't acceptable. And even then, the explanations and service fails miserably.
As an example of merely one issue (trying to get this last part of an order):
I am still waiting on November 7th for part of an order I placed July 9th. In one email on October 10th they stated it would take 1-2 weeks. On October 24th they stated it was sent. Again, I still have not received the items, nor a valid explanation as to the status of the order.
In light of the horrid customer service and the plant quality they offer I seriously doubt I will order from this company again.
Sadly, they do offer many unique plants that seem affordable & wonderful to have & it is a HUGE disappointment.
I do have hope that the items I have received and planted will survive & come up in the spring but at this stage, after everything I have experienced with this company, I have huge doubts.


On November 10th, 2012, dumbobaby added the following:

As an update.....I received an email from this company after stating I had not received the order they said had already shipped. Their reply was: "Thank you for your email. We apologize for the confusion, however, our
records do show that these items were crossed off on the package with a sticker stating that they would be scheduled to ship in the Spring."
Confusion??? LIES is what I call it.
I have now insisted the order be cancelled and a refund given by the end of the week or I will contact the BBB. I'm not sure how that is done for an online company just yet but if I don't receive the refund I am sure I will figure it out!!!
I will NOT order from this company again!!!!
If you are considering ordering from this company, BEWARE & proceed with caution!!!!!
On Nov 10, 2012, Direct Gardening responded with:

"On Nov 13, 2012 9:46 AM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do answer every email received and try to do so within 24 hours of receipt. We do hope to hear back from the customer as we would like to help resolve this problem"


Negative Larrys_Gardens
(5 reviews)
On Oct 29, 2012, Larrys_Gardens Castle Rock, WA (Zone 8a) wrote:

Re: Order 33734848 for various plants total cost $90.

The order was placed in mid April of this year. The order did not arrive in a reasonable amount of time, so I contacted customer service, and was told me that the order had been shipped weeks before I had called. But, I had not received the order.

I later called and they said that they would reship the order. Several weeks later the package did arrive, but it was obviously the original package that had been lost. All of the plants were rotted, except I did manage to save 4 butterfly bushes that were only partially dead.

I have been too busy to document this complaint earlier in the year.


On Oct 29, 2012, Direct Gardening responded with:

"On Oct 31, 2012 8:45 AM, Direct Gardening responded with:

We are sorry to hear of this problem. A customer care representative has contacted this customer for further information"


Negative hpeake6
(1 review)
On Sep 23, 2012, hpeake6 Lauderdale Lakes, FL wrote:

I must first say, I wish I had found this website before becoming involved with Directgardening.com! Everything written here is right on track! I ordered two roses and sundry from them in mid-July. I received them the second week of August....not good, not outrageous late. I opened the package and noticed there was no packing slip, but I did have my email receipt. I planted what I received. My plan was for two orange-gold roses in a certain prominent spot in my small garden. As I do all shipping labels for ID protection, I shredded the shipping label before tossing the plastic bag in which the order came. I then discovered that I received one rose that I ordered, per the tag on the rose and one I did not order as a "substitution." Looking at their website, I discovered that it was a small pink rose...I complained. After much ado about destroying the "invoice" they agreed to, "on a one-time basis," to ship the rose I wanted when (and IF) it became available. Of course, I've not seen it.
This week, my "correct" rose bloomed...I ordered a bright orange "Tropicana." I received a pitiful, pasty-scrubby, pink rose with a thin lipstick red edge. Nothing like the elegant Tropicana I've known for 30 years or their photo represented.
I will NEVER do business with this company again and told them so in no uncertain terms. Anybody want a couple of K-Mart quality roses? HLP


On Sep 23, 2012, Direct Gardening responded with:

"On Sep 24, 2012 1:45 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

"


Negative Wellford
(1 review)
On Sep 19, 2012, Wellford Wellford, SC wrote:

Posted on September 10, 2012, updated September 19, 2012
I just received my order of 3 Blue Festuca Grass, 10 Russian Olives, an Empress Wu Hosta, 6 Walk on Me Plants, 100 Periwinkles and I'm not happy, at all, about the condition of my plants. The Festuca Grass is black and severely rotted. The Hosta was broken in half and the leaves were stapled to the cardboard. The Walk on Me is dead, black and dried out. All 100 periwinkle are black, rotted and congealed into this sticky goo. The entire oder is dead. I understand about how most of the plants come in a dormant state but black and rotten is unacceptable.


On September 19th, 2012, Wellford added the following:

I understand that 'stuff' happens and I always try and give the benefit of doubt but I tried to go thru customer service just to be met with a poorly trained staff member who can't doing anything but spout words from a script over and over again. I get the same response.."wait 6 weeks and see if they grow but we are only going to refund your money if you return them within 2 weeks" or "we have a one year replacement policy or credit voucher.' To be honest, I would rather drink gasoline and piss on an open fire than continue with the headache of dealing with customer support.
On Sep 19, 2012, Direct Gardening responded with:

"On Sep 18, 2012 9:59 AM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative Kellydumas
(1 review)
On Aug 31, 2012, Kellydumas BRUTUS, MI wrote:

This is a very poorly managed facade of a company, it is truly highway robbery. They give you no dates as to when to expect things (some of the plants I ordered came 4 months later, when I was on vacation and then died if they ever were alive). You cannot request dates nor track your orders. For the plants that died (over 90%) you just get another batch of poor quality plants that also do not live, and no idea when they will arrive. The 14 day return does no good because you have to wait 6 weeks to determine that the stick they sent you is truly just a stick by then you are trapped to just order another $30 stick. I am now left going through the process with the BBB and Attorney General to try and get a refund as I am tired of waiting all summer for dead sticks to arrive. Avoid at all costs!


On Aug 31, 2012, Direct Gardening responded with:

"On Sep 7, 2012 2:25 PM, Direct Gardening responded with:

We are sorry to hear of the problems this customer has experienced. We do have a refund and replacement guarantee, both of which we stand behind. We have sent a Dmail to this customer to request further information. "


Negative Johnsonssophie
(1 review)
On Aug 27, 2012, Johnsonssophie North Corbin, KY wrote:

I ordered plants several months ago,as of August 27,2012, no plants or reply from company. When I emailed I was told order was in shipping.This company is a joke with bad business practices. I could not get a refund because order is in shipping. PLEASE take it from me DON'T order from this company.You may get your order and you may get empty promises.


On Aug 27, 2012, Direct Gardening responded with:

"On Aug 29, 2012 11:30 AM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this issue."


Negative tk421
(1 review)
On Aug 20, 2012, tk421 Bellevue, WA wrote:

Ordered plants in June 2012. My credit card was charged, but no merchandise was shipped- this is illegal under federal law. I inquired several times was was told either my order was just about to ship and in the shipping dept, or that they were waiting for more plants from the grower. Subsequently cancelled the order, but was told it may take 1-2 weeks to cancel it, so it may ship anyways. Unbelievably, I received part of the order in less than a week. Had to refuse the package, and dispute the credit card charge with my bank.
--do not buy from Direct Gardening--

Negative bkeegan
(1 review)
On Aug 17, 2012, bkeegan Littleton, CO wrote:

Ordered 4 dwarf fruit trees in 2011. All four looked like sticks one might pick up in a park - no branches and no life. Followed directions but none grew. Direct Gardening replaced these "trees" with 4 more. Two showed some life on arrival and did grow. The other two, like the first four, were dead. Direct Gardening refuses to replace them. The replacements don't get the 1 yr warranty. Nice stick business.

Buyer beware. They would cost about $30 or more to replace at Direct Gardening. Lesson: Take business elsewhere.


On Aug 17, 2012, Direct Gardening responded with:

"On Aug 21, 2012 10:30 AM, Direct Gardening responded with:

We are sorry to hear of the problem with the trees. A customer care representative has contacted this customer for further information. "


Negative griffin21
(1 review)
On Jul 9, 2012, griffin21 Chantilly, VA wrote:

Plants took over a month to arrive from the time of order, but I was not in a rush.

=======
Upon receiving the plants in a plastic bag, I provided a simple feedback to DG.

"The delivery I received last week was in horrible shape. The carnation was still mostly green, but the "daisy" was a bunch of completely dried plant material. One of the [2] rose plants had the main root snapped off right at the base of the trunk. Overall a completely unsatisfactory experience."

=======

Perhaps I could have been more descriptive, that the "daisy" looked like dried herbs that was roasted in the oven for days. Regardless, DG responded with a cookie cutter response.

"Thank you for your email regarding the plants you received from us. You stated that some of your plants appear "dead" or have not yet started to bud and leaf-out. Please keep in mind that much of our nursery stock is shipped in a dormant, bare root condition or in starter pots that require transplanting. Also your plants may be stressed by shipment. Therefore, the plants may look "dead," be droopy upon arrival, have lost leaves in shipment, or may leaf-out later than an established plant.

If you have not already done so, please plant all plants immediately following the instructions in our planting booklet. Water them regularly. Give them a chance. In nearly every instance the plants will grow and thrive.

If after six weeks of planting, your plants do not leaf out or if you are certain they are not alive, return the original shipping label from the package as required by our guarantee. Upon receipt a replacement order will be scheduled for you. Please include a full explanation of the problem by item and quantity.

If you would prefer a refund instead of a replacement, return the plant, postage prepaid along with the original shipping label within fourteen days in accordance with our guarantee. Please include a full explanation of the problem by item and quantity. The refund guarantee applies only to the original nursery stock and not replacement items.

Thank You
Customer Care Department "

======

I have dealt with a number of vendors this year; I was quite happy with most, and will return next year (or this fall season). On the other hand, poor plant quality, careless (high profit) shipping, lazy response: DG is one of the two that is on my "stay away" list.


On Jul 9, 2012, Direct Gardening responded with:

"On Jul 16, 2012 10:22 AM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


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