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Comments regarding Direct Gardening

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164 positives
53 neutrals
439 negatives

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RatingAuthorContent
Negative inflorescence
(1 review)
On Aug 10, 2017, inflorescence South Central, AL (Zone 8a) wrote:

My experience with Direct Gardening was altogether unpleasant. I did not receive all of my order and several items I did receive were rotten when they arrived. I believe the daylily tubers had been packaged in plastic while wet because there was nothing but mush in the bags. I have a hard time believing they were viable plants when they were shipped and deteriorated that badly in transit. I contacted the company by email from their website about two weeks ago and asked for resolution before I wrote a review and have had no response at all from them. The shipment I did receive was marked that it was 2 of 2 meaning the order was split and mailed separately. I have never received 1 of 2. Customer service is very poor and rotten daylily tubers is not an acceptable product. I would not order from them again.


On Aug 10, 2017, Direct Gardening responded with:

"On Aug 10, 2017 7:30 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance."


Negative Debraweita
(1 review)
On Jun 29, 2017, Debraweita Cleveland, OH wrote:

This place is a sham and customer service is a nightmare. I bought poplars from them and they arrived bone dry. I've bought poplar saplings before via the Internet so I know how healthy saplings should arrive. These were complete dead. I contacted them. They asked that I please plant them and give them six weeks. I did as I was asked. When they remained dead, I contacted them again and they said I should have returned them within 14days.
Then I looked them up and now realize this is their scheme.
This place is a joke.
DONT BUY FROM THEM!!!


On Jun 29, 2017, Direct Gardening responded with:

"On Jul 6, 2017 2:47 PM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative buda7733
(1 review)
On Jun 16, 2017, buda7733 Hutchinson, MN wrote:

As a first and last time customer what a HORRIBLE experience.

I called twice asking them to delay shipping as we would be out of town and was told twice not a problem. Now a week before I leave I get a shipping notification and nobody can tell me if it will arrive within the week or not. So now I have all these plants I ordered potentially sitting in the post office dying. Super awesome...=(

God help you if you ask to speak with a supervisor.

Customer service is HORRIBLE, CONDESCENDING, UNPROFESSIONAL and UNHELPFUL.

I guess this is my 100.00 lesson. Never again.


On Jun 16, 2017, Direct Gardening responded with:

"On Jun 16, 2017 2:37 PM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. Once an order has entered into processing it becomes very difficult to catch and stop shipping. The customer should have also received a tracking number with the shipping notification.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem
"


Negative ncbill
(8 reviews)
On Jun 11, 2017, ncbill West Jefferson, NC wrote:

Posted on June 5, 2017, updated June 11, 2017
Posted on May 25, 2017, updated June 5, 2017
I had a bad experience with Direct Gardening a few years ago. I don\\\'t know what made me decide to give them another try. A terrible mistake, and a terrible waste of money. I had a nightmare experience trying to get them to honor their \\\"guarantee\\\" before.

The experience a few years ago was terrible. However, this year\\\'s order makes that experience seem like a pleasure.

24 days from order to delivery, no communication, no shipping notice, no tracking information.

Order is trickling in, packed in plastic bags, mostly unprotected. A few plants were in plastic clamshells, but most were bare-root and smashed together. Awful. Just awful.

The \\\"plants\\\" are \\\"puny\\\" and \\\"sorry\\\" as my Granny would have said. Lots of unviable rotted roots. Dead twigs.

They sent substitutions that made no sense to me.

The \\\"freebies\\\" they send are pure garbage, desiccated remains of bulbs.

By far, the most shameful batch of plants I have ever received. The bare roots that look viable are itsy-bitsy...shockingly small in comparison to anything I ever receive from any other sellers, even other deep-discount sellers.

I\\\'m used to getting \\\"plugs\\\" and \\\"liners\\\" and bare-root plants. In general, that is the only way I can afford the plants I want. I am patient, and can wait for them to grow, as long as they are alive and healthy.

Do not waste your money. You will be sorry. I know I am!


On June 5th, 2017, ncbill added the following:

I\'ve received all of my order from Direct Gardening now, or at least things labeled with the names of what I ordered, attached to the objects.

I did receive a shipping notice this time. The \"notice of shipment\" arrived in my email 2 hours after the actual DELIVERY took place.

Everything delivered mostly loose in huge plastic bags. Almost nothing protected.

I have read the condescending response from whomever Direct Gardening is paying to respond to these reviews. I am very well aware of \"dormant state\" and \"bare root\" and how to hydrate and nurture healthy plants that are in this state. No amount of hydrating and nurturing slimy, rotted roots and stems will result in anything other than hydrated and nurtured slimy rotted roots and stems.

Blaming their victims is part of the Direct Gardening scam.

I did receive some nice healthy bare roots, but they were tiny. A batch of bare-root hostas weighed less than 2 pounds. The same number of bare root hostas, similar cultivars and similar pricing, weighed 32 pounds. As an example.

The trees/shrubs were packed using \"enhanced frustration packaging\"--they use strapping tape where better merchants use elastic bands or twist ties. None of the trees/shrubs had decent roots, and all were super-dry. It seems unlikely that any will live.

The company representative has come on here to brag about their vast army of satisfied customers. I wonder how many of those \"satisfied\" customers shop with them again? Their products are low-priced. Lots of people probably order from them and don\'t complain, because the product wasn\'t costly and they decided it was a cheap lesson learned.

I can\'t believe I was stupid enough to order from them again this year.
On June 11th, 2017, ncbill added the following:

Important to note, despite the claim made by the Direct Gardening rep here on this website, I have NOT been contacted by anyone from the company.
On Jun 11, 2017, Direct Gardening responded with:

"On May 31, 2017 8:34 AM, Direct Gardening responded with:

We are sorry to hear of the problems with this customers order. Many of our items are shipped as starter or bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative GARDENMAN1955
(1 review)
On Jun 8, 2017, GARDENMAN1955 Carterville, IL wrote:

BAD NEWS!! Their CUSTOMER SERVICE is very poor and they substitute plants without emailing you first!! Like I said...They could have at least sent me an email before they shipped substitutions. I could have taken a credit and ordered something else. But I felt like "You got his money and that is that!!" BTW.....I have hundreds of Gardening friends on Facebook and other Social Medias. ALSO...the "FREE THINGS" I received were just bags of rotted mess. ALSO...to get any kind of refund or credit, they want you to send the SHIPPING LABELS off of the shipping box How many keep the boxes very long?? THEY ARE A SCAM!!! THANKS!!

Negative tombaak
(25 reviews)
On May 19, 2017, tombaak High Desert, NV (Zone 5a) wrote:

WARNING: If you close the account you paid with,
EVEN AFTER RETURNING ALL MERCHANDISE,
you will not get a refund.

THIS COMPANY IS HEARTLESS! Flowers are a symbol of love and life, and this company has taken the death of my mother in law as an opportunity to benefit their bottom line.

My mother in law placed a $600+ dollar order the week before her death. When the first box arrived a few days after she passed away I returned the box and contacted the company to let them know it was being returned and why. I asked them to please cancel any remaining shipments and was informed that 5 other boxes had just shipped. I told the representative that those boxes would be returned as well once they arrived.

This company uses MANY names. Dutch Gardens (the name I ordered from) refunded the contents of the first box, but when I called to find out why the other 5 boxes hadn't been refunded, the representative confirmed that all the merchandise had been returned, but told me that the company would only refund to the debit card that paid and since the debit card was no longer valid (checking account had been closed due to death) they had no way to refund the orders. I requested they issue a check to the estate, or simply give store credit for the remaining amount. I was told that the request would be forwarded on the the appropriate person.

It has now been 9 months, I have called several times, and each time I am told the request for refund has been made, but the company stands by their policy of not refunding returned orders if they are unable to refund to the card that placed the order.

Basically, this company does not dispute the fact that they received this entire order back. They simply refuse to issue a refund in any form other than to credit a debit card that is not valid, and won't accept a charge or credit.

I wish I had kept the plants and spread them around to her many gardener friends and planted some of them with my girls in our own garden to remember their grandma by. I was just so overwhelmed by the unexpected death that anything other than returning the boxes seemed more than I could manage.

The death of a loved one is a very emotional and exhausting time, and this company has made what should have been very easy, a difficult and enduring challenge.

Negative TMichelle
(7 reviews)
On May 11, 2017, TMichelle Platteville, WI wrote:

Do not order trees from this company. Yes, they're cheap, but they don't grow. Every one of the trees I ordered from them failed to grow (and they shipped them early enough that by the time it was obvious the trees were dead, the 20 day warranty had expired)


On May 11, 2017, Direct Gardening responded with:

"On May 17, 2017 9:34 AM, Direct Gardening responded with:


A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee.
"


Negative blondedonna12
(2 reviews)
On Apr 24, 2017, blondedonna12 Jacksonville, NC wrote:

I placed an order on 3/7/17, and on 3/27/17, I contacted customer service via email regarding my order, to which they replied: "We have received your order, which has been scheduled for spring shipping. We are currently shipping to your area and are sending orders out as quickly as possible. We are still getting a lot of nursery stock in from the fields and are shipping as soon as the plants are prepared. Houseplants and tender perennials will generally begin shipping in April to decrease the risk of frost damage in shipping."
That was understandable. I assumed that at least on the one month mark(4/7/17) of my order I would receive an email saying my order would be shipping soon. I never heard anything, so I wrote customer service on 4/10/17 to inquire about the status my order. The representative looked up my order and said that she had put in a request for my order to be shipped now. Well, 8 days passed. I wrote customer service AGAIN on 4-19-17 and said I had received no emails that my order was being shipped, so I wanted to cancel my order. On 4-20-17 customer service responds and says :"Your order has been sent and should arrive shortly. Please allow 5-10 business days to receive your package(s)." I finally get my package today, 4-24-17. There was no tracking beforehand or anything. When I opened the package most of the items were bulbs and certainly could have been shipped when I originally placed the order. I wouldn't have minded having my live plants shipped later, and the bulbs ahead of time. The live plants were also packaged in a plastic container that was crushed, and the outside mailing package was a plastic shipping bag,( not very durable) with absolutely no cushioning to protect plants. The bulbs I ordered could have been crushed easily during transit. From start to finish, I was NOT AT ALL impressed with this company. It was honestly a headache, and a pain, to have to constantly keep on top of these people about my order. I usually order from Santa Rosa Gardens and should have stuck with that company for all of my plant orders. The level of care as far as package for the plants, and communication, is far SUPERIOR compared to this company. I would NEVER recommend this company to anyone!!!


On Apr 24, 2017, Direct Gardening responded with:

"On May 17, 2017 9:40 AM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible.

A customer care representative has contacted this customer for further information."


Negative oskarsa00
(1 review)
On Apr 12, 2017, oskarsa00 Albuquerque, NM wrote:

on 3/20/2017 i placed an order with Direct Gardening. Mistake. 23 days later and no one knows anything about my order. EXCEPT my card has been charged~ I have called 309-662-7943. I called last week. Took 1 hour of busy signal BEFORE i got thru. 1 hour. Called few minutes ago. Same Drill. 1 hour of busy signal before i got thru. This employee said, order STILL being processed. W~H~A~T **** 23 days. Person told me i could wait another 2 weeks cause can take that long to pack & ship. Since has not shipped i am calling my credit card and cancelling this. I did find the facebook page about "do not buy from..." wish i had found before i ordered on 3/20/2017. Buyer Beware. any company in 2017 that will NOT answer email. Makes customer's wait hours on the phone. Can NOT give any concrete info about order But Bills you - in my book is a scam...


On Apr 12, 2017, Direct Gardening responded with:

"On Apr 24, 2017 12:18 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative OldWrangler
(9 reviews)
On Sep 26, 2016, OldWrangler Spring, TX wrote:

Last week I received a package of plants I didn't even remember ordering. Upon examining the contents of the box I find nothing but dead and dying plant matter. The abominal condition of the plants was matched only by the sloppy way they were packed. There were 9 plants and there is only a hint of green in one that is fighting tenacisally to keep from dying. It doesn't look like it will make it. When I called customer service I spoke with a very rude lady who told me that they do not give refunds or replacents. unless the plants are returned. I already had the plants soaking to try to bring them back. She told me that the order was made in July and delivery 3 months later is not unusual. She said the plants were dormant, just sleeping until spring when they would be OK. Now I owned a large nursery for over 25 years and I know dormant from dead. These plants were not sleeping, they were gone, passed on, deceased, extinct, bought the farm, gone to meet their maker,....they were dead. I wish I had looked them up on here as they have so many complaints, it is unbelievable how a company can stay in business with this kind of reputation. I definitely don't want replacements and I am not sure the refund would contain phony money. Beware of this company, their plants are terrible. Fortunately there were only 9 plants and I only wasted $60 this ime.


On Sep 26, 2016, Direct Gardening responded with:

"On Sep 28, 2016 2:27 PM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem
"


Negative Shanni777
(2 reviews)
On Sep 2, 2016, Shanni777 East Hill-Meridian, WA wrote:

I planted dormant starts as soon as they arrived this last spring and about 40% of them survived under no less than perfect conditions (Timing, rinsing, planting with good soil, correct exposure, watering, etc.). When I called the company, they told me that I needed to send them my packing slip... I told them that I didn't have it, but did they not have a record of what they sold me? I offered to take photos of them, nope! They said I could send them my credit card statement LOL I don't think so. I just wrote it off as a lesson well learned and then found Dave's Garden and the watchdog, LOVE IT!


On Sep 2, 2016, Direct Gardening responded with:

"On Sep 28, 2016 2:29 PM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance.

"


Negative WayNorth
(1 review)
On Aug 17, 2016, WayNorth Rugby, ND wrote:

I have been trying to get Direct Gardening to replace an order of mushrooms for several months now. The mushrooms never grew so I emailed them to find out where to send them back and what to include. I mailed them back "certified mail, signature required" with the original shipping label just like their replacement guarantee said to. They wrote me a letter saying they got the box of mushrooms, but no label (even though it's attached to the side of the box of mushrooms) and couldn't replace my order. I called customer service & was told that I would have to write another letter, which I did, but no one will respond at this point. I wish I'd read the reviews before I ordered from them. I actually had 3 items that didn't grow from my order, but only returned the mushrooms because I didn't have the shipping label for the other 2 and they told me not to bother when I emailed to inquire about replacements. I understood, but am extremely upset that they won't honor their own guarantee now that they have everything they asked for!


On Aug 17, 2016, Direct Gardening responded with:

"On Aug 22, 2016 2:21 PM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem"


Negative surlymel
(2 reviews)
On Aug 9, 2016, surlymel Marietta, GA wrote:

I placed an order on June 4th of this year and have as yet to see anything shipped from them. I do not have any plants (dead or alive) nor correspondence from the company and there is no way to check an order's status on their website. When I log in my Direct Gardening account only lists what I have wasted money on which is not so useful in this case. This is frustrating because there has been enough time to actually grow the plants I had ordered from eyes or tissue culture. I will never order from them again and should have heeded the numerous warnings here. Lesson learned!


On Aug 9, 2016, Direct Gardening responded with:

"On Aug 10, 2016 11:33 AM, Direct Gardening responded with:


It does state the following on our website:

"Please allow 1-2 weeks for your order to be processed. We will then ship based on weather and availability of the plants. We continue to ship through the summer months as much as possible. Most bulbs and perennials are usually available by September. Some deciduous trees and shrubs are not available until October."

A customer care representative has contacted this customer for further information.
"


Negative TNRay
(1 review)
On Aug 3, 2016, TNRay Knoxville, TN wrote:

Posted on August 3, 2016, updated August 3, 2016
Posted on August 1, 2016, updated August 3, 2016
I ordered plants in the Spring and finally received them. They looked dead, but I hoped they were dormant. I planted them and after several weeks determined they were dead. I requested replacement plants. These also arrived dead. I returned them and requested a refund because apparently they only have dead plants to offer.

Today, I spoke to a rude customer service representative and also received this email response: \\\"We apologize, but you do not qualify for a refund at this time. The merchandise from the original, paid order would have needed to have been returned and within 14 days of receiving it. Since you do not qualify for a refund on a replacement order, you have been issued a credit voucher for the amount of the replacement which should arrive soon.\\\"

I have reported them to the Better Business Bureau. I WILL NOT use the credit voucher. Lesson learned: DO NOT ORDER FROM DIRECT GARDENING.


On August 3rd, 2016, TNRay added the following:

In an email response, this is what Direct Gardening said about the two complaints that were previous to mine were \"bizarre\":

\" In example, the most recent review you have pasted us is making false and bizarre accusations about our company which a company executive has already responded to on the comment board.\"

When this company sends dead plants, their brochure states the plants are dormant and instructs you to soak the bare roots and plant them. If you do this, you only have 14 days to get a refund. After 3 weeks, you realize that you were gullible. By then, it is too late to receive a refund and you must accept replacement plants or a credit certificate for a future order.

If you take a chance and order from them, return the plants immediately (if they look dead) and request a refund.
On August 3rd, 2016, TNRay added the following:

I should have added my complaint is similar to the others that this company describes as "false and bizarre."
On Aug 3, 2016, Direct Gardening responded with:

"On Aug 4, 2016 11:09 AM, Direct Gardening responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of life

The "false and bizarre" comment in the email was regarding a previous post regarding a plumbing company that had nothing to do with our company.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative Clevance
(1 review)
On Jul 13, 2016, Clevance Franklin, GA wrote:

Their customer service can be scandalously rude and they have a tendency to send dead plants and then treat you like dirt over the phone.

It will be the day after eternity before I order from them again.

Never again!


On Jul 13, 2016, Direct Gardening responded with:

"On Jul 19, 2016 11:55 AM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

"


Negative Farm_Country
(1 review)
On Jun 27, 2016, Farm_Country Steubenville, OH wrote:

Direct Gardening.com is possibly the WORST business we have ever seen! Me and my husband had been trying for 3 years to get several Northern Red Oak seedlings for our yard but kept having problems each year with our local nurseries not having them, Lowe's website saying that they have them in our local store but then after driving to Lowe's they told us they don't have them and not sure why the website says they do have them, and also tried Arbor Day Foundation which had very reasonable prices but they send you bare-root seedlings that are barely 12" tall and we weren't able to get any of them last past 1 year even after consulting our local nurseries and them confirming that we were doing everything they would do to take proper care of them.

Well after having no choice but to get these online, Direct Garden was one of the 1st sites that came up in our search results. So we read all of the descriptions and it clearly stated that their Red Oak seedlings are 3-4 feet tall and nowhere did it say or imply that they were bare root. When they arrived we immediately opened them and YES we were IMMEDIATELY DISGUSTED to see the following:

1) They stripped off ALL of the limbs before shipping them to us.

2) The tops of the seedlings were snapped off to make them fit into their shipping bag.

3) 1 of the seedlings was broke in 2 half way up the trunk and was not caused from the shipping process through usps.

4) We got out our tape measure and was lucky if ANY of the seedling was 2 feet tall but yet their web site stated they would be 3-4 feet tall.

5) They were COMPLETELY bare-root seedlings and didn't have ANY type of moist gel or whatever else to keep them moist.

6) Both trunk and roots were SO DRIED OUT that they had no flexibility and would snap off with little effort.

7) They hire other businesses to answer their calls thus you're not getting someone on the phone who has actual experience with gardening or the direct gardening website... the same person who answers your calls for direct gardening is the same person answering calls for a plumbing business that hired them as well.

8) Direct Gardening adopts a we-don't-give-a-crap-about-you return policy whereby if you receive a product not as described, they make you pay out of your pocket to ship back their gross negligence!

SUMMARY: It wasn't until after we got these seedlings and seen how CARELESSLY they treat their customers that we then did a search for reviews on this company and we were TOATALLY SHOCKED at the NUMEROUS NEGATIVE reviews and not just on one web site but ALL OVER THE INTERNET! So many negative reviews that ANYONE with common sense would demand to know how they are allowed to keep renewing their business license!


On Jun 27, 2016, Direct Gardening responded with:

"On Jul 13, 2016 10:21 AM, Direct Gardening responded with:

We are sorry to hear this from a customer. Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do understand that sometimes the mail system can cause damage to the plants. Which is why we do have both a refund and a replacement guarantee and stand behind them.

We do not hire another business to answer our calls and all of our customer service representatives are familiar with Direct Gardening.

A customer care representative has contacted this customer to see if we may be of assistance.

"


Negative rosarasa
(1 review)
On Jun 24, 2016, rosarasa Pullman, WA wrote:

Like many other members, we got fooled by the low prices and placed an order with this company in May 2014. The order was for six roses and two double clematis plants. After six weeks or so, we received the plants by USPS mail. It is difficult to describe the shocking condition of the plants. Having ordered many plants from Jackson and Perkins and other rose vendors, we are used to ordering bare root roses. The bare root roses from direct gardening had barely any roots which is an entirely new interpretation of the name. Whatever there was had fungus on it and the stems had dried out. In short, the plants looked unhealthy. Any case, we planted the roses and the clematis and waited and waited. No signs of life. As per their stated money back guarantee, wrote to them in May 2015 and requested replacement. They did honor the guarantee and sent us the roses and clematis plants in June 2016. On receipt, the roses looked somewhat better than the first time. Again tiny roots in the name of clematis plants. We planted the roses and clematis as per the instructions. This time two of the rose plants did give out some leaves they did not look healthy. No life on the other four roses and no response whatsoever from the clematis. We again waited. Fast forwarding to 2016, the two roses have died over the winter and nothing from the clematis. Trusting their money back guarantee, we wrote to them again in May 2016. No reply or no response of any kind and no plants. In summary, we have wasted much time and effort over the last two years and quite a bit of money with this company with nothing but frustration to show for. Please read these reviews before ordering any roses or clematis from this company. You have been warned.

Negative newsjunky
(1 review)
On May 15, 2016, newsjunky Boise, ID wrote:

First of all the pictures of these plants are misleading. In comparison to Michigan Bulb and Spring Hill nursery these plants and in particular the bulbs are much smaller. The company does not confirm your purchase with the requirements for replacing plants or getting a refund. You only have that information sent to you after you ask what happens when your credit card has been charged like lightning while they piddle around to get it sent. That information should have been made clear by a confirmation. They say the processing time for the plants is two weeks depending on weather and availability. Well the weather and availability was fine for the bulk of the order at Michigan Bulb and Spring Hill nursery. But for Direct Gardening and none of the plants were available for and entire month before I got them. One or two plants delayed is one thing but every plant took a month to get. Then they get here the plants are nearly dead. All of them! So while I baby these plants along of course they die. The prices are way too high for what you get. Then they want the original shipping label (I am presuming off the box which you must save for a year to see if the plants live which only took two days in my case). The shipping was paid by the customer to get the dead plants here then they want you to pay the shipping to send these dead plants and box back to them. They want to replace the flowers but why would I want a replacement that takes a month and then go through the same tender loving care to nurse these dead things until they die too. Even if they sent healthy plants it would take the summer to get them to take root. Then for a refund they only give you 14 days, again no problem charging the credit card and dinking around for a month to get them here and how do you know what these dinky bulbs will look like in 14 days. Then they don't respond until I reject the charge on my credit card. I do not think this is an honorable company and I will continue to complain and file reports with the attorney general's office to get them to change these ridiculous policies.


On May 15, 2016, Direct Gardening responded with:

"On May 18, 2016 12:42 PM, Direct Gardening responded with:

We are sorry to hear this customer is having such difficulty. Our replacement guarantee is clearly posted on our site as well as on the order confirmation emailed to the customer. A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

"


Negative REWnNC
(1 review)
On Apr 6, 2016, REWnNC Charlotte, NC (Zone 8a) wrote:

My response to their email. "Unfortunately, your warranty is no longer valid, therefore there is nothing we can do at this point. We are sorry for the inconvenience."

Thank you, Customer Care

That is BAD CUSTOMER SERVICE I did as was told by waiting and planting only to have them ALL DIE. My MONEY DOWN THE DRAIN !!!! The 2 4.99 were used on new orders for things that arrived CRUSHED. The other plants just DIED after I planted as told. There is something you can do, supply LIVE plants in GOOD condition. The original plants did not appear alive when I received them, but I did as told and waited then the replacements arrived in poor/dead condition and again as i was told planted, now you tell me "We are sorry for the inconvenience. " Not inconvenience it was/is a waste of MY MONEY, so yes you could at least send me LIVE plants in GOOD condition, but you just DO NOT want to. ALMOST $200.00 GONE.

Not a Happy customer.

Negative MGiacomet
(1 review)
On Mar 16, 2016, MGiacomet Richland, MI wrote:

Posted on June 18, 2015, updated March 16, 2016
DON\'T BUY FROM THIS COMPANY!

On April 24, 2015 I e-mailed them that they only sent 23 out of the 24 plants ordered and that I was supposed to have received 15-20\" plants and about half were barely 6 inches.

A week later I (bad mistake!) placed another order for 36 more plants. After the first plants started to die and they weren\'t being responsive with the replacements, I tried to cancel the second order. They dragged their feet on the cancellation until they eventually shipped (never processed my request to cancel the order)

By now, most of the plants are dead!

Haven\'t received any replacements yet despite multiple e-mails and having complied with ALL their strict \"policy\" requirements.

After many attempts to call them and getting busy signal, today I finally was able to talk to someone. All they can tell me is that the order is in \"processing\", but they can\'t tell what it means. They can\'t tell me when (or if) they\'ll ship replacements.

Shady business. Waste of money!


On March 16th, 2016, MGiacomet added the following:

After being told last year that I was going to receive replacements in Fall, they later told me it would be this Spring.

I received 45 replacements of the 60 replacements due. Seven of the replacement plans were AGAIN smaller than what they sold me (8-12 inch vs the 15-20 inch promised)

Contacted them again to send the other 15 and they claim "their records only show 45"... Here they are again with the same rigmarole about sending the original shipping labels (that I sent last year!) by mail.

DON'T BUY FROM THIS COMPANY!
Negative HM2015
(8 reviews)
On Feb 20, 2016, HM2015 Bristow, VA wrote:

Posted on February 21, 2016, updated February 21, 2016
Posted on February 21, 2016, updated February 21, 2016
Posted on August 17, 2015, updated February 21, 2016
Posted on June 11, 2015, updated August 17, 2015
Posted on June 11, 2015, updated June 11, 2015
Posted on May 28, 2015, updated June 11, 2015
Posted on April 10, 2015, updated May 28, 2015
I recently ordered about $175 of various plants and bushes, and fruits. Unfortunately, the majority of the shipment hasn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t been delivered, but what has been delivered, various rose bushes, raspberry and blackberry canes, paw paw, red bud, and Rose of Sharon bushes were spindly, dried out little branches, more like sticks. A couple of the roses had okay roots, but very gangly and unattractive.But, compared with how I received my order from Michigan Bulbs, I am amazed that there was any green at all on the roots. I have planted all the items, after soaking them for several hours. So far, none have broken dormancy, so, I shall see. Furthermore, I am still expecting the greater part of my order. I don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t know why it is taking so long.

On the plus side, this nursery seems to be the only one from which I can buy MINT! none of the nurseries have it, and even the big box stores seem out of the herb!!!


On May 28th, 2015, HM2015 added the following:

Well, I received the remaining orders, and unfortunately, several of the bushes were already dead or dying. And, not one single rose bush out of 8-10 I ordered has put on a single leaf.

I sent in my request for replacements just today. I shall see how it goes. But, it is truly sad that the majority of items I ordered have never formed or broken dormancy.
On June 10th, 2015, HM2015 added the following:

I sent in a replacement request, as per their instructions in late May. The letter was USPS priority, and I know they received the request end of May. Yet, I have heard nothing about a replacement on any of the items. I lifted out the roses, Rose of Sharon, pawpaw, raspberries, blackberries, etc. after two months in the ground, one would have expected some root growth. Nothing!
On June 10th, 2015, HM2015 added the following:

I sent in a replacement request, as per their instructions in late May. The letter was USPS priority, and I know they received the request end of May. Yet, I have heard nothing about a replacement on any of the items. I lifted out the roses, Rose of Sharon, pawpaw, raspberries, blackberries, etc. after two months in the ground, one would have expected some root growth. Nothing!
On August 17th, 2015, HM2015 added the following:

On July 15-16, I was sent back ALL the documents I sent to Direct Gardening showing them all the plants that died. I listed out all the plants that I purchased, and then listed all the plants that died, along with THRIR emails to me and a copy of the charge on my statement. They sent everything back yo me and asked that I send back A LIDT OF ALL PLANTS WHICH DIED AND THEIR CORRESPONDENCE with me.

I sincerely believe that they just play thi stupid game and don\\\\\\\'t even read anything send to them.,of course, it is impossible to get them by phone.

I will try once more. I hate to be out $175+.
On February 20th, 2016, HM2015 added the following:

Hello. On September 4th, a company representative has posted that they got in touch with me. Unfortunately, no such contact was made. Outside of the company returning ALL my documents back, including the detailed list of items ordered, items which did not grow identified, charges reflected on my bank card and copies of my bank statement, ALL EMAIL CORRESPONDENCE as requested, and asking AGAIN, to detail out which items were not viable, no contact was made. I had spent a significant amount of time typing up the list of items ordered, highlighting which items did not grow, making copies of my bank statement, and sending the documents registered mail, as requested.

I am sincerely disappointed that the company representatives would not provide a true statement of their activities.

I have not been on this board in several months. In fact, I had forgotten my password. I would not have added anything else, except when I noticed the comment from the company staying they have gotten in touch with me. As they have not, (Ihave checked all my emails) I felt it was important to update my comments.

Thank you

PS-if Direct Gardening staff sincerely wish to get in touch, my email is Hatice.murphy@comcast.net. It is the simplest way to get in touch with me.

I am a business consultant and believe customer service is of paramount importance. Thus, I can\\\'t ignore poor service or false statements.
On February 20th, 2016, HM2015 added the following:

A further note: Customer service representative state that they ship their products bare root, and if someone is unfamiliar with it, the gardener may think the plants are dead. It is obvious this representative DID not read my emails, or letters sent to them, nor my posts here. I have stated over and over again, that the items were received in poor shape and I DID soak the plants for several hours. After two months in the ground, babying these items, the plants still did not grow! When I pulled out the items, there were no viable roots.

At this time, I would just like a return of my money, but no such luck.
On February 20th, 2016, HM2015 added the following:

A further note: Customer service representative state that they ship their products bare root, and if someone is unfamiliar with it, the gardener may think the plants are dead. It is obvious this representative DID not read my emails, or letters sent to them, nor my posts here. I have stated over and over again, that the items were received in poor shape and I DID soak the plants for several hours. After two months in the ground, babying these items, the plants still did not grow! When I pulled out the items, there were no viable roots.

At this time, I would just like a return of my money, but no such luck.
On Feb 20, 2016, Direct Gardening responded with:

"On Sep 4, 2015 1:59 PM, Direct Gardening responded with:

We are sorry to hear of the problems with this customer. Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6-8 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative jessiejoe
(1 review)
On Feb 19, 2016, jessiejoe Bronson, TX wrote:

I live in East Texas (border of zone 8 and 9). I placed an order on 15 Jan 2016 that included trees and bulbs. My credit card was charged on 20 Jan for the total amount ($156.43) . I email the company after 3 weeks to check on the status and received an email that shipping was staggered by the where one lived (warmer areas first). I called again today and was told that shipping would be starting. I spoke to the call center and was told there was no way to check on my specific order. Shipping dept does not have a phone. Since they could not give me a clue when they would ship, I cancelled my order. It seems strange to me that they immediately process a credit card but wait until Illinois warms up to ship. They have my money, but can not provide even a simple shipping date. I am very disappointed and will never deal with them again.

Negative makemehappy
(1 review)
On Jul 31, 2015, makemehappy Perrysville, OH wrote:

I ordered some lavender and all of it died from "direct gardening". I called them and they sent me a voucher so I ordered more items and had to send a check for the remaining on the order, in which I did. A month went by so I called the company they said they had not received it yet to call back in a week. Two days later I get a letter stating I needed to send a check for the remaining balance I opened my letter I had sent to them that they had sent back and the check was still in the envelope. I called them and the person said well she didn't know what happened. I told her forget it too late in the season to plant now and I would not be doing anymore business with them. What a joke that company is. Don't order from them go to a green house in your area.

Negative KatyMac
(4 reviews)
On Jul 29, 2015, KatyMac So. Puget Sound, WA (Zone 8b) wrote:

One of the few times I ordered from a company without checking Dave's and it was disastrous. $54 out the window. I received their email acknowledgement April 10th and the plants on June 8th in the middle of a national heat wave. All cooked! Some were obviously nearly dead when they shipped. I mean so dry they crackled! Never again.

Negative TonyAdams
(2 reviews)
On Jun 18, 2015, TonyAdams Wethersfield, CT wrote:

In early May, I ordered three Cobalt Dreams delphiniums.
I got a package on June 17. It contained three dead plants and the message that they were substitutes for what I ordered which were sold out.

I called Direct Gardening and was told I would need to return the dead plants AT MY OWN EXPENSE. They also ordered me to write a note explaining why I want the refund. I did this today. We will see what happens.

It is clear to me that customer satisfaction is something this company does not care about.

Negative tracy_xu
(1 review)
On Jun 18, 2015, tracy_xu Okemos, MI wrote:

Completely waste of money. I bought 50+ plants from them, including roses, lavender, irish moss, and other ground covers. Only one rose survived the first year. They have one year replacement. So I requested replacement. The second year, only three roses survived. All other plants died.

Don't buy plants from them. It is a waste of money and effort. They do have one year replacement. But considering such a low surviving rate, you wouldn't get anything from your money, not even mentioning your time and effort.

Negative skootsi
(2 reviews)
On Jun 9, 2015, skootsi San Jacinto, CA wrote:

Ordered four bare root Darrow everbearing blackberries. Followed instructions, soaking before planting in an automatically watered bed. None broke dormancy. 100% failure rate.

Ordered two Zepherine climbing roses and two Viking Queen climbing roses. One of each thrived, one of each failed to show growth. 50% failure rate.

This place appears to be the Harbor Freight of the garden world. Cheap but very iffy.

Negative ksaunm
(1 review)
On Jun 6, 2015, ksaunm Baraboo, WI wrote:

Ordered on 4/30. The website said they process orders in 7-10 days. Heard nothing after 2 weeks, so I emailed them; 3 days later got an email saying they are working as fast as they can. I finally canceled the order 6/3. I didn't lose any money, but by the time I went to the nursery the plants were picked over.


On Jun 6, 2015, Direct Gardening responded with:

"On Jun 7, 2015 10:45 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. Our website states it does typically take 1-2 weeks to process an order. Once processed, the orders are shipped based upon weather and availability. We are sorry to hear of this customerís experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable which has started our shipping later than usual. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible."


Negative Force60
(1 review)
On Jun 6, 2015, Force60 Houston, TX wrote:

Ordered 2x Thai Giant plants 5/25. Took screenshot of order confirmation and glad that I did. No email confirmation sent. Now 7 June. I finally got ahold of them and was told that it takes 1 to 2 weeks to get order "processed". What? No mention on website. Essentially told to keep waiting. I will never order from them again. Terrible online business.


On Jun 6, 2015, Direct Gardening responded with:

"On Jun 7, 2015 10:51 AM, Direct Gardening responded with:

We are sorry to hear this. An email confirmation is automatically sent to the email address provided at the time the order is placed, however if we are not added to your address book it is possible the email is sitting in the spam folder. Our website does state 1-2 weeks for processing of the orders. A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem"


Negative BarbieAnn77
(1 review)
On Jun 3, 2015, BarbieAnn77 Hedgesville, WV wrote:

I am still waiting for plants to be shipped I originally placed order April 4th I called April 27th and was told it was canceled ....I re- ordered everything again ...I WISH I DIDN'T EVEN CALL TO CHECK ON THE ORDER...I was sent a packet of sunflower seeds supposed to be jumbo looks like a pack I would buy at the dollar general store nothing jumbo about the pack .....I have been calling all last month and the month before cause this was all supposed to be a mothers day gift.....I was told it would be shipped and I should receive my order May 11th a day after mothers day.....I said not a problem as long as I receive it by then...Since then I get told when I call Mondays oh it is gonna be shipped by the end of this week ....Call back Friday to check...I have been calling back every Friday and Monday to get the same thing told to me....I even spoke with a supervisor who said 'There is nothing holding up ur order ....I have no idea why ur order hasn't been shipped" and that she will see to it my order is shipped..Still nothing but a cheep packet of seeds that is TO LATE TO PLANT...I could have got them around here cheaper ..I thought live plants would be shipped tru fed ex or U.P.S not tru ur post office ... I had asked customer service if fed-ex or U.P.S was bringing them ..This is when I was told I was getting them tru mail....I will now have to wait whenever they decide to send my plants another 2 weeks before I receive it to drive to post office to pick up my order ....Yet I paid the shipping ...And they want another 12 to ship tru Fed-ex ...They will not get another Penny from me .....NEVER EVER BUY FROM THIS PLACE OR THE OTHER 7 GARDENING PLACES AFFILIATED WITH THEM IT IS ALL THE SAME PLACE....IF U HAVE FACEBOOK THERE ARE OTHERS ON THERE NOW COMPLAINING ...GO TO SEARCH ON FACEBOOK AND LOOK UP... NEVER SHOP AT DIRECT GARDENING


On Jun 3, 2015, Direct Gardening responded with:

"On Jun 7, 2015 11:09 AM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable which has started our shipping later than usual. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible. We are affiliated with other companies but these are separate companies.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

"


Negative ellonwheels
(1 review)
On Jun 2, 2015, ellonwheels Bowdon, GA (Zone 7b) wrote:

As a fairly experienced gardener who has used mail order houses successfully in the past, I ordered a couple of weeks before I needed to plant the items I was ordering, on 05/03. Having studied the website thoroughly, I had determined that they claimed they would ship at appropriate planting time for my zone (7b) and that I should expect shipment in about 14 days or so. Incidentally, I ordered two plants from an Etsy gardener, the first time I'd ever done that, and I was far more nervous about that order than this one, but it went quite smoothly and those plants were received within a week. Since I'm a wheelchair user and must hire someone to help with planting, I attempted to call after 12 days to see when my order would be shipped. I could get no answer on the phone, so I used the email form on their website, citing my order number and date as reference. I got their canned response that they had received the email. By the time I heard back from Customer Care, it had been nearly 3 weeks since my order was placed. (Note that my account was charged the day after the order was placed. This company has no problem processing charges.) The weather in Georgia was beginning to get on the hot side, and I had a trip scheduled, so I was anxious. I received a form email that said I needed to wait 10-14 days to contact them. When I responded to that email saying it had already been much longer than 14 days, they responded quickly that the order was being processed and they were shipping plants as they arrived - the same kinds of things it appears they tell everyone. I explained, again, that I need to know when the items would arrive so that I could schedule someone to help me and received a quick response that I could check the status of my order at any time and they would be glad to help. This does not mean, however, that they'll tell you when an order is to be shipped. I checked one more time and learned that they would not even give me a general idea of when the plants would ship, so I requested that they cancel the order and refund my money. It's now been a full month since I placed the order and the man who helps in my yard had a stroke over the weekend and I still have not received my package. I again attempted to contact them and got the exact same responses as before. I again wrote that I wanted to cancel the order and receive a refund, still not having received any direct response to the initial request to have my order refunded. At this point, I don't need the plants any longer because I have no way to plant them. Indeed, it is now getting too hot in my area to plant tender young plants directly outside. But I can't get anyone on the phone - it is constantly busy, no matter what time I call - and I get no response to my request to cancel the order and refund my money. It isn't much money - $25 for the plants and $10 for shipping (though that seems excessive, considering what I've read about their shipping practices). However, it is a meaningful amount to me, since I am on a fixed income. Since the company will not respond to me I have registered complaints with the Federal Trade Commission for mail fraud, to the USPS for mail theft (in each case, the problem stems from the fact that they mailed me a catalog which I used to order from, which constitutes interstate use of the mail to defraud a consumer) and to the Central Illinois Better Business Bureau, for not refunding my money. I am also attempting to make sure everyone else knows not to use this company or its sister companies. If I do ever hear anything from them, or, heaven forbid, receive live plants, I will post an update, but at this point, having read other reviews of the company, I expect I have lost the $35 and learned a valuable lesson. Though I have never had a problem with nursery mail order or online catalogs, the world has changed. It has always been my policy to check up on companies before I order from them, but since I'd never had trouble with nursery companies, and because I was so excited about finding the Angel Trumpets I wanted, and other old-fashioned plants that would work so well in my garden, I skipped that step with this order. My $35 lesson has been never to skip that step on any order in the future. I'm thankful I've found this site to help me with that. At least one good thing has come of it. I am embarrassed, however, that I recommended this company to my sister and had to tell her I got defrauded instead of getting the plants I wanted. I'll probably hear about that for years!


On Jun 2, 2015, Direct Gardening responded with:

"On Jun 7, 2015 11:21 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. Our website does state that it takes 1-2 weeks to process the orders. Once processed, the orders ship based upon weather and plant availability. It does become very difficult to cancel an order once entered into processing. We do have a refund guarantee and we have contacted this customer via D-mail to see how we may be of assistance."


Negative annewiggy
(1 review)
On Jun 1, 2015, annewiggy Inwood, WV wrote:

I ordered on April 29th. I called the company and added to the order on April 30th. I asked for an updated confirmation of my order, but unfortunately it never came. The funds were taken out right away. I tried to be patient and wait for my order to arrive. I started to worry since here it was at the end of May. I called and asked the company if my order had shipped. I was told no. I asked "do you have a general idea or eta for shipment". I was told "no". I asked if I was going to an email or tracking when the order was shipped. I was told "no". I asked "should I call back if I haven't seen anything within a certain time period?" The extent of the CSR's response was "sure". Once the week came I didn't feel comfortable waiting any longer and emailed to cancel my order. I was told, like many others, I couldn't because they process the orders so quickly it is virtually impossible to cancel an order once placed. Well part of the order came Friday 5/29. 5 (4-5 year old) blue spruce. Well they were completely rotten, the smell was so bad you could smell them walking up to the porch. When I opened the 12" round bag they were all crammed in, of course they were all dead, flat as a pan cake, and rotten. I told them I would send them back, but I was not paying for shipping. They want me to pay for shipping to them & return shipping for new plants to be sent. Horrible company!! Also, they are affiliated with several other companies. So be careful, you might order from them and not even know it. I filed a complaint with my CC since they were not willing to cancel my order or refund my funds. They have been shady all the way.

Negative originaljazzgirl
(1 review)
On Jun 1, 2015, originaljazzgirl Fairfax,
United States wrote:

2015-04-21 - placed order
2015-04-23 - credit card charged
2015-05-19 - not received, no emails. I called them, phone frequently busy, finally got through, said there had been some delays in shipping, supposed to be shipped out early part of this week, should get email once its shipped, call back if no email or delivery by 2015-05-26
2015-05-26 - not received, no emails.
2015-06-01 - tried all day to get through on the phone, line busy. Company has no email address or on-line way to reach them. Making a claim with my credit card company now.

Negative Peony64
(1 review)
On May 28, 2015, Peony64 Lawrenceville, GA wrote:

I placed on order on May 7, and understood it could take up to two weeks to process the order. It's been over three weeks, and I still have no updates. I emailed customer service for an update on my order, and got a canned response that didn't tell me anything. I gave this company a chance (despite the horrible reviews) because they were the only company who offered all four plants I really wanted, and I wanted to save on shipping costs. If I'd just spent the money on shipping with other firms, I'd already have all four of the flowers I really want.

If I ever get my order, I'll update on the condition of the plants.

Negative Ibulena
(1 review)
On May 28, 2015, Ibulena Selbyville, DE wrote:

Purchased online 4/17/15. As of 5/28/15 have not received order yet they took money out of my account immediately in April. Told several times over weeks order was in shipping and would be shipped to my area soon. That was 2-3 weeks ago. Called to cancel today and told it was shipped. Told them I was sending it back IF it shows up. After the fact I have looked of reviews of this company on various sites and 99% are negative. Never use them!!

Negative lorigrierson
(3 reviews)
On May 25, 2015, lorigrierson Bay City, MI wrote:

I don't think that this company could suck any worse if they tried. I ordered some 'White Feather' hosta from them last summer after Holland Bulb Co. ran out. My order was for somewhere between $300 - $400. It took a month to get here, besides numerous requests from me asking where the order was. It ended up delivered at a time when I was going to be out of town (even though I by then had asked to cancel the order...and of course it was 'too late to cancel' (according to them). I ended up getting all of the bare root plants planted. When they came up, not even half of them were actually 'White Feather'. By then, it was to late to return any of them. (according to company policy). I'm currently digging up the entire row, in which there are approximately 4 hosta that are actually the 'White Feather'. So, I decided to let everybody know what a nightmare they are to deal with

Negative cc5583
(1 review)
On May 21, 2015, cc5583 Houston, TX wrote:

Posted on May 19, 2015, updated May 21, 2015
Posted on May 16, 2015, updated May 19, 2015
I have purchased from other online companies, however I have to say this is the worst one. I placed an order over a month ago and every time I get someone to FINALLY answer the phone, all I get told is that they are working to ship my order out and it should arrive in a few days. I try to be a patient person so I wait a few days, call back and each time I get told, oh no I\\\'m sorry it hasn\\\'t been shipped yet, but it should be shipped in a few days. So I try and wait and give them a few more days..but sadly days are turning into weeks..which is ridiculous. I have already been told the plants I ordered and in stock, and that that my order should be in the shipping area and be sent within a day to three days. Then after waiting three to four days and calling..I get the oh I\\\'m sorry your order hasn\\\'t been filled yet. I am beyond annoyed with this company and if this is how this company does business I want no part of it. I have tried to send numerous emails to get an update and I keep getting the same lousy email that doesn\\\'t give me a bit of information. I didn\\\'t only order plants for myself, some were purchased for family members. I feel horrible for having to contact them and tell them that I honestly have no clue when the plants, or if the plants will arrive. This is the first time and the LAST time I will ever do any business with this company.


On May 19th, 2015, cc5583 added the following:

After over a month of being told oh they\'ll be shipped soon...they are finally shipped....as of yesterday. So now I\'ve been told wait 5-7 days for my order to arrive. after all the drama and lies...I hate to see how my order turned out. I\'ll update this with how the order was once it arrived. After reading all the horror stories of how people received their orders, I\'m no longer excited.
On May 21st, 2015, cc5583 added the following:

Ok so my plants finally arrived today. Like the saying goes...you get what you pay for. They are super super tiny plants, with lots of yellow leaves. I hurried and watered them because most were dry. I hope they will be ok, but for anyone who's reading reviews before they order...DONT DO IT! I ordered two other plants from another company...the ones I ordered from here were 2-3 inches at best......the other company sent me two 2 foot tall angel trumpets....needless to say I know who to do business with now. I was told they were just now shipping orders from Early April to Mid April. So for those who ordered af the end of April, good luck. It took me over a month to get 5 angel trumpets.
Negative Brendap98
(1 review)
On May 20, 2015, Brendap98 Utica, MI wrote:

I should have listened to the other people to reviewed this company but instead the cheap prices got the best of me and I gave them a shot. it has been a month since I placed my order and still no products and its going to be june soon. Everytime I call the phone is constantly busy. I have been trying all day today. DO NOT ORDER FROM THIS COMPANY!!!

order GZJONXVKL placed 4/25/15

Negative 1CRAZYLADY
(1 review)
On May 19, 2015, 1CRAZYLADY Rohnert Park, CA wrote:

PLEASE DO NOT ORDER FROM DIRECT GARDENING YOU WILL NOT RECEIVE IT....
I ordered their 100 strawberry collection and roma beans and with this order, i was given some plants as complimentary for ordering over $40 worth of items. Told it would arrive in 1 to 1 1/2 weeks...well after many attempts to call their customer service dept (busy or no answer) and several inquiries via emails, NOTHING!
So....3 1/2 weeks go by and i receive a small envelope of green beans...NOTHING ELSE!!!OMG..REALLY??? By the time i get my strawberries the season will be OVER!!!!! I AM SO UPSET, THIS IS NOT NECCESSARY...TO BE SCAMMED AND RIPPED OFF OVER PLANTS.....REALLY?????

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