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Comments regarding House of Wesley

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27 positives
12 neutrals
155 negatives

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RatingAuthorContent
Negative pbj1824
(1 review)
On Jun 22, 2010, pbj1824 Fall River, MA wrote:

I placed an order for 36 Hemlock Trees, 1 red clematis, climbing blue moon rose and mixed hybrid lily's. My credit card was charged the day I placed my order and it took me disputing the charge with my credit card company just to receive the order almost two months later, against my better judgment I kept the order and decided to go ahead and plant the half dead looking trees they sent me figuring I would give them a chance to live, after they kept repeating the phrase "remember we ship our items dormant". As of today the trees are dead, the clematis plant is dead and the blue rose bush is blooming red, the lily's are the only thing living. I called the company this morning to get a refund for the dead trees, I do not want replacement trees why should I go through the trouble of replanting 36 trees to have them die again. They will not refund my money, they insist that in order for a refund you have to return the items in 14 days, so much for giving them a chance to live. This company SUCKS and I will never do business with them again, I only wish I would have found this website before I placed an order with them. At this point I would rather cut my losses than plant more of their dead crap. Ripoff artists are what they are...beware and stay away from HOUSE OF WESLEY!

Negative Weeble
(1 review)
On Jun 18, 2010, Weeble Defuniak Springs, FL wrote:

I ordered over $100.00 worth of flowers. They were all dead when I received them. DEAD NOT DORMANT. I returned all just as I was instructed to do so. I have not heard a word from this company! DO NOT ORDER FROM THIS COMPANY!!! I HAVE AND WILL CONTINUE TO TELL EVERYONE, STAY AWAY FROM THIS COMPANY AND ITS PARTNERS.

Positive COsandi
(1 review)
On Jun 9, 2010, COsandi Fort Collins, CO wrote:

I see all these negative comments and I am truly unsure why all the complaints.
I ordered and received as promised; normal delivery time. Dormant shrubs as described, and 12 unexpected nice strawberry plants. I soaked overnight the dormant Rose of Sharons, and I live in northern Colorado, and they are looking good; of course just small but they look very healthy! We do not have the best soil = clay, but worked it a little, water them everyday and everyday I see new growth.
I have already made another purchase for other ground cover and plants and can't wait until I receive them.
I think what the problem is with other people, is first they are impatient, secondly, I don't think they followed directions for dormant plants. I also did not receive anything near unhealthy or damaged in shipping.
Thank you House of Wesley! Happy to do business with you--prices are good too!!!

Negative masumner
(1 review)
On Jun 2, 2010, masumner Salt Lake City, UT wrote:

My order was for 3 Josephine Clematis and 3 Blue Light Clematis. I received 2 of the Josephine's and 3 Blue Lights. Also ordered 6 Jumbo Canadian Hemlock which arrived looking very dead. I wish that I had read the comments prior to ordering and I will never order from this company again.

Negative ladyh03
(1 review)
On Jun 1, 2010, ladyh03 wrote:

I placed an order on 4/23/10. The catalog states 2-3 weeks for shipping. On 5/12 when I did not have the order, or any communication regarding the order, I emailed a request to track it. The response came 5 days later, saying House of Wesley cannot track orders. But in the meantime, I had attempted to call their long distance # (who doesn't have a toll free #?) and found that part of the order had shipped, and the remaining part was still being processed. The first part of the order arrived 5/15/10. I immediately put them in the ground, as the plants looked as though they were on the verge of death. I tried to call again and cancel the order (by the way, getting them on the phone takes some effort as the line is consistently busy) but they said it was too late to cancel. The remaining part of the order arrived 5/29/10. I should also note that every one of the plants from the first part of the order had died by the time the second part arrived. House of Wesley paperwork states their plants arrive in a dormant state. Though I am a novice gardener, I am quite sertain mushy and moldy is not dormant. I called again to find out what the procedure is to return the plants for a refund. The rep said it didn't matter what I ship them in because by the time they return back to them they'll be dead. I hate to say it but the plants were long dead before they arrived to me.

Negative apposta
(1 review)
On May 31, 2010, apposta Searcy, AR wrote:

We probably need to pray for these guys. The mundane details of my experience with House of Wesley are consistent with the stories of others here. If you enjoy writing negative reviews, order from House of Wesley.

Negative reeve1
(48 reviews)
On May 24, 2010, reeve1 Plano, TX (Zone 8b) wrote:

I purchased some things from their catalog two years ago. They arrived so pathetically dead that it was not possible for them to be alive when they were sent. I have spent two years writing to them (they make you jump through hoops, keep a copy of previous shipping packages, etc.) and getting the same dead junk. Their parent company is Burgess, and Burgess has purchased and/or started up numerous other companies that operate in the same way. NEVER ORDER FROM THESE PEOPLE. In fact, I would not buy from any of the Burgess affiliates for the same reason. Some of these affiliates include

Burgess Nursery
Owens Nursery
Four Seasons Nursery
Sunburst Nursery
Greenview Nursery

If youa re uncertain, look at the address. If it's from Bloomington, IL, STAY AWAY!!

Negative Gfhaze
(1 review)
On May 24, 2010, Gfhaze Sharon Springs,
United States wrote:

Sent by mail an order in early May for some Blueberry & Asparagus plants with my credit card info for payment in full!
Called today 05/24 and was advised that they received my order 05/13 and normally it takes 2 to 4 weeks to receive my order from the time they get it. I was then advised that this season there were additional problems with shipping and it would be more like 6/17!
I order a lot on-line and always receive e-Mail communication to advise me of most every step along the way! Jen advised me that they are not set up to use outgoing e-Mail for their customers! They have a web site so e-Mail should be FREE and just may save a lot of customers!Guess I will not have that to worry about that next year! As far as I am concerned they should wave the shipping and overnight my order! I won't hold my breath!

Negative bigruss77
(1 review)
On May 11, 2010, bigruss77 Muskegon, MI wrote:

I would not order from this place. They said that the flowers would ship in 2 to 3 days, in a week nothing had arrived. I talked to someone and they said the order was being processed. About 2 weeks later still nothing, i contacted them agian and they said that they did not recieve the order. They are a very poorly ran company with very rude customer service reps. do not waste your time or money.

Negative MLH711
(1 review)
On May 7, 2010, MLH711 Fairmont, WV wrote:

They took the money from my bank account on April 1, 2010 and I FINALLY received the plants after 3 more emails asking where my plants are...on May 6th...the plants were TERRIBLE just shipped in a plastic bag. For the money, I could've gotten better plants at Lowe's or Wal-Mart...

NEVER AGAIN!

Negative dillardga
(1 review)
On May 4, 2010, dillardga Davenport, FL wrote:

Something stinks in the House of Wesley. Do they buy distressed plants to ship? Do they have quality control in shipping? Do they care about their reputation? My plants arrived dead and mushy except for two burning bush twigs which are hard to kill any way. I took them from Florida to north Georgia immediatly and planted them. Hope springs eternal, alas. The Illinois Department of Agriculture needs to investigate this bunch. After reading many other complaints, there is something really wrong here. Where is consumer protection in Illinois?

Negative soaker
(1 review)
On Jul 21, 2009, soaker River Falls, WI wrote:

My check to House of Wesley is dated 4 April 2009, so that is the date of my order. Many weeks later, when the plants finally arrived, I found that they were almost all of very poor quality and that many were already dead. Following is a list of the plants I received and a brief commentary on each variety: (1) 24 Creeping Red Sedum--12 of the 24 grew, growth is feeble; (2) 50 Evergreen Periwinkle--15 grew, growth is feeble; (3) 40 Gladiolus Bulbs--24 grew, growth is satisfactory, bulbs were only marble-sized; (4) 2 Giant Double Peonies--both of them grew, growth is very feeble; (5) 4 Humming-bird Vines--All grew, growth is very good (not surprising for this species); (6) 2 Colorado Blue Spruce--both were dead upon arrival and seem to have been dead already for many weeks; (7) 15 blackberry plants--only five of the 15 plants grew, growth is feeble; (8) 6 Huge Hibiscus--5 grew, growth is feeble; (9) 2 Scarlet Red Maples--both were dead upon arrival; (10) 2 Butterfly Bushes--both were dead upon arrival. Of the 147 plants in my order, only 67 (less than 46%) grew, and many of these probably will not survive the winter.
I did not file a complaint with the House of Wesley because I assumed I would get no further with them than the many others who have complained. My impression of the House of Wesley is that it is deliberately pawning off dead and inferior merchandise on trusting people like me and that it will go on doing so unless legal constraints are imposed. Companies like this, if left unchecked, will give the state of Illinois a very bad reputation in respect to the handling of injustices to consumers. I have filed a complaint with the office of the attorney general in Illinois.

Negative swiftriver
(1 review)
On Jul 21, 2009, swiftriver South Hadley, MA wrote:

In May 2008 I received an order from this company...many of the plants were dead or covered in fungus. At my expense, I returned the dead plants. I wanted a refund on my credit card but was told that they would only issue a refund certificate to be used within one year. In April 2009 I figured that I would use up the refund certificate. I went to their website and placed an order. I was unable to complete the order over the internet because I was using the refund certificate. I mailed the refund certificate along with a check for $1.88 to cover the total amount of the order. The check was cashed in May and I still have not received the order. It's now July 21. I've tried calling the phone number on the order form and no one answers. It is obviously too late in the growing season to plant these items. I believe that this company makes a lot of money by selling an inferior product that has little value. They then make it almost impossible for unsatisfied customers to collect any kind of refund. Most people just give up and walk away. I've contacted Lisa Madigan, Illinois Attorney General, Consumer Fraud Bureau to report this company's unethical business practices. If you have been burnt by them, you should contact her as well. The form is available on line http://www.IllinoisAttorneyGeneral.gov

Negative GardnerQuick
(1 review)
On Jun 23, 2009, GardnerQuick Nutley, NJ wrote:

I have been trying to get "live" plants from these people for a year now... they keep sending "dead" plants. When I call they are very nice but take months to send the replacements! Further, when any (not many) replacement plants do arrive they are molded/mildew and 'dead too'. I have wasted almost $100 with these people.

I will no longer buy ANYTHING from House of wesley!

Negative scotty3210
(1 review)
On Jun 10, 2009, scotty3210 Lilburn, GA wrote:

I placed an order on March 31, 2009 anf was told it was shipped and delivered on May 20, 2009. I contacted customer service and informed them I did not receive the oreder. Well, here it is June 10, 2009 and still no order. Customer service has not done anything but trace the package and told me it was delivered. I cannot get any response at all telling me the order will be reshipped or if I will get a refund. I have sent numerous emails stating my dismay over how they are handling my complaint and all I get back is an email stating " we're sorry you feel this way". I would advise any one thinking of ordering from the House of Wesley, they not order from them because they have no concept of customer satisfaction nor do they try to resolved delivery issues concerning thier products. Stay away from the House of Wesley ! ! !

Negative witko13
(1 review)
On May 27, 2009, witko13 Pueblo, CO wrote:

I've had some very good luck ordering plants from House of Wesley. However, their shipping procedures are terrible. They cannot tell you in advance whether you plants will ship via UPS/FEDEX or the U.S. Postal Service. We live in the country. We're 32 miles from the post office that services us, so we have a P.O. Box in the town where we work. Since House of Wesley could not tell us how the plants would ship, I asked that they go to the P.O. Box if shipped by U.S. Postal Svc but to the residence if shipped by UPS/FEDEX. They were mailed to the residence address. Fortunately, the package was small enough to fit in the local mail kiosk. If it had not been, due to our work schedule, we would not have been able to get to the post office until June 6th! You would think a company that ships so often would have a way of telling the customer how products were going to be shipped!

Positive jim99
(1 review)
On Apr 3, 2009, jim99 Palm City, FL wrote:

A year ago, I ordered 20 hybrid willows from H of W. They arrived in great condition - moist with little buds all over them. I was very impressed and I placed three more orders for an additional 180 trees. All 180 were dry with no buds. I followed the instructions - soak, plant, fertilize, water, water, water.... During the subsequent ten months, none of those 180 ever produced a single bud. I live in FL where we do not have problems growing plants; we have problems trying to keep the jungle from encroaching on us, but even in FL, dead trees will not grow. I followed the instructions EXACTLY for requesting replacements and received all healthy little trees that are thriving. I believe that while H of W could improve their packaging, they aren't a crooked organization as some people believe. They are dealing with plants and a rational person would understand that plants are fragile. I intend to buy an additional 800 trees from them, albeit only a few at a time.

Negative Bingos
(1 review)
On Aug 22, 2008, Bingos Yreka, CA wrote:

I ordered from 2 different outfits. Come to find out they all revert back to Four Seasons Nursery.First order, Nothing grew that they sent me. I trashed it.Next order was shipped to me, but only half the order arrived. I have had no luck in trying to get hold of these people.They hide behind deception. Please folks! DON"T order from these people.

Negative Wintersville
(1 review)
On Aug 7, 2008, Wintersville Vista, CA wrote:

Last spring I was enticed by the beautiful catalog of House of Wesley into buying $70 worth of a variety of plants to start my new garden project. Plants arrived very small, in plastic bags. I planted all the plants and tended them for 2 months--no signs of thriving, except for 5 of the lilly bulbs I planted. By May, I gave up and pulled up the plants and went to a local nursery to buy plants for my garden. I have contacted the company asking for a refund and asking if they want me to return the plants. Have not heard from the company. I also contacted the lawyer, William Mueller, by e-mail. No word from him either in two weeks. Tried again today. From other posts it looks like the BBB has been contacted about this company but yet they are still in business. Please contact me if you would like to start a class action lawsuit against this firm.

Negative leaveamessage
(1 review)
On Jun 18, 2008, leaveamessage Santa Fe Springs, CA wrote:

I ordered 12 ice plant and 6 arrived totally rotten and dead. So I requested a replacement of the 6 dead ice plant. By the way ice plant does wonderfully in Southern California.
The 6 replacement ice plant arried today June 18, 2008 and the plants were 3" tall, with a 1/2" wide by 1-3/4" high root ball. 2" of the bottom part of the plant was already dead on 5 of them. 1 plant was totally dead. Only one plant was green. The remaining four were brown and yellow, totally limp and in a few days will also be dead. You're making a mistake if you order from this nursery.

Negative smlechten
(2 reviews)
On May 23, 2008, smlechten Strongsville, OH (Zone 5b) wrote:

Ordered 4/20/08 - for "2-3" week delivery. Charged on 4/24/08 before product was shipped. Assumed producted shipped on date my cc was billed. Called May 12 - "shipping this week." Followed up by e-mail 5/19 - product not available, awaiting product ordered - advised HOW to cancel my shipment. Shipment was not canceled. E-mailed again explaining that I could not accept delivery this late due to travel schedule and customer service repeated order would ship "soon." Called again to cancel order and told order shipped - advised it was too late, referred to my e-mails and cust. service was rude and ignorant claiming they shipped as per my order and not their problem, they said to return items if I'm not happy. Had to dispute charge with my credit card - Chase Visa immediately refunded me the charge. Beware - low prices are a gimmick, this company is a rip off artist.

Negative auntshe
(1 review)
On May 23, 2008, auntshe Fairfield, IL wrote:

I placed a order in April, finally received it and everything was dead, called them, they were rude, hateful, and just plan a pain in the bottom, got a run around, so I filed a formal complaint with the BBB and most likely won't do any good, but I feel better, If anyone buys from House of Wesley they better check them out first, and then decide to go somewhere else.

Negative gegaw
(2 reviews)
On May 15, 2008, gegaw Winchester, KY wrote:

I have had a horrible time just trying to get my plants. I ordered them well over a month ago, and have called several times over the past couple of weeks and they keep telling me they are going to be shipped out "within a couple of days." I did receive one plant which according to them was shipped out over three weeks before I actually got it. And it looks pitiful, I received what I considered a little stick in a bag of dead leaves. It was completely dried out and mostly dead. I kept it just because I don't think it's worth the effort to deal with them to send it back. And like some of the others my debit card was charged within 2 days of my order. So, they've got their money, and I'm still waiting. I'll keep calling and hopefully get them before planting season is over. But I will NEVER order from them again.

Negative flagpole
(1 review)
On May 1, 2008, flagpole Graham, WA wrote:

negative so for I ordered seeds in early march said they was going to ship them in a couple of days haven"t seen them yet I called they said 2 to 4 weeks still nothing I hope I get them soon .pray for me flagpole

Negative jgsiska
(1 review)
On Apr 24, 2008, jgsiska Severna Park, MD wrote:

I received an order from House of Wesley today and was very disappointed with it. I received great gunnera, in a plastic bag with no protection or moisture control, it was also put in my mail box which I think damaged it more. One of the tubers(out of 3) was rotten and the other 2 were damaged, with new growth smashed and broken off. I also received a "free" iris tuber which was a smelly disgusting slimeball! I called customer service immediately and the guy was very somber and had no idea about their shipping policies, also with no apologies. I'm mailing them back and I also have elephant ears coming that were shipped seperately. I hope they will be in better shape if not they will go back as well.


On July 23rd, 2008, jgsiska added the following:

This company is the worst to deal with. I called my credit card company and stopped payment and sent my rotten and tiny plants back and they still keep sending me back replacement plants even though I told them I'm returning them and want no further business from them. These people are wacky and I think they are scam artist. Someone should investigate this company, which also goes by other names.

On July 23rd, 2008, jgsiska added the following:

Filed a complaint today with The BBB of Illinois.
Positive momn8r
(1 review)
On Apr 18, 2008, momn8r Edgar Springs, MO (Zone 5b) wrote:

I was very satisfied with this company and the plants when received. If I were giving stars, they would get 4 out of 5 from me. I did receive one broken tree but only the very tops, and the sedum is not quite the size I expected(but then sedum only takes a tiny bit to take over a flower bed anyway). If a person were to actually read all the information, they would see what I saw, and that is that NOTHING gets shipped before April first, and then in the warmer places first. I was very satisfied to see my order delivered promptly on 14 April, 2008. I did place my order in January, but knew I did not want anything delievered that early in the year. The prices were excellent, quality of goods was average, and overall, I will definitely order from them again. We ordered a hardwood maple from this company (or one of it's affiliates) 25 years ago, and when it arrived, my father looked at the pitiful 6 inch tree (counting the roots) and called the company. They sent an immediate replacement. In the end, the pitiful 6 inch tree is now a fabulous specimen, and the nice large replacement (over 2 feet tall) did not survive. That means, you take your chances with anything you do, especially with living things. I am happy to take that risk again and again with this company.

Negative Nootka_Rose
(1 review)
On Apr 17, 2008, Nootka_Rose Seattle, WA wrote:

It is absolutely the worst plant co I've ever delt with and I am buying plants on daily basis at work. They lured me the second time - they were the Four Season Nursery before- and I had to admit that I fell for the same tricks again. Stay away from this place as far as posible. It may be border line illigal what they are doing. I order bunch of plants and all of them were in horible shape. In addition, 3 items were listed on the label but missing in the package. Now, I remember I had the same problem with the Four Season. I sent them the label with complain and nothing happened - then, of course, I completely forgot about it and that what they are counting on!!!! The service is the most rude I've ever encounter!!!

Negative Gizz
(1 review)
On Sep 27, 2007, Gizz Stewartstown, PA wrote:

This is probably the WORST company I have ever used! I have struggled to get VIABLE plants for the money I've spent and, after at least FOUR attempts to meet their guarantee standards, I still have not received the items for which I paid. I am in the process of contacting the proper consumer protection agencies to resolve my problems with House of Wesley!

This company has been way more of a hassle than it has of value! I, honestly, would NEVER deal with them, again, and I have already discouraged several friends and family members from ordering from them!

Respectfully,

Gizz Davis

Negative GardenHobby
(1 review)
On Aug 23, 2007, GardenHobby Lake Saint Louis, MO wrote:

In 2006, I first ordered plants from House of Wesley. All of the plant material arrived in poor condition - most of it dry and others had mold. When I contacted them for replacement, I got the ridiculous shipping label requirement, even though I had kept a copy of the original receipt. Fortunately, I was able to identify a location where the shipping label requirement was not made clear. They eventually agreed to issue a merchandise credit.

In 2007, I ordered new plants and received moldy plants once again. My total bill was for approx $3.50 more than in 2006. When I requested credit for the plants (after again not growing), I was told that the warranty was only for one year, so they could only issue a credit for the additional $3.50. Technically, I didn't get a full year of warranty though because the first order needed replacement within a short timeframe, and then I had to wait until the next planting season to even get new plants. So if they count the time that the products are in our possession, it certainly will not equal a year.

The bottom line is that they have terrible replacement policies, and poor products. I would never order from them again. What a terrible mail-order experience. BUYER BEWARE!!!

Negative KLRose
(1 review)
On Aug 2, 2007, KLRose Oak Park, CA wrote:

Ordered plants in April -- received plants 2 weeks later -- most did not grow - rose tree was dead -- just thrown in bag and shipped -- after 3 calls -- and 2 sets of letters etc -- only received a merchandise credit -- because it took so long on their part!!!
get what you pay for -- good come on prices BUT
Lousy merchandise and worse service
no refunds etc.
BEWaRE!!!

Negative katemarie27
(1 review)
On Jul 7, 2007, katemarie27 Chicago, IL wrote:

I placed an order from this site early this year and they delivered it to the wrong address. When I called them, I was told to go to the address and ask for the plants - it was an apartment building with no way to leave plants or contact anyone. When I contacted HoW again, I was told that they plants were sent and that they would not refund me my money or send replacement plants. I had my credit card company take back the money I paid (around $59) and today got a threatening letter from these people telling me they are going to turn me over to collection if I don't send them the money. DO NOT ORDER FROM THIS SITE!!! It's just a call center. No one cares about you or the plants.

Negative CoachMac
(1 review)
On Jun 22, 2007, CoachMac Front Royal, VA wrote:

In trying to exercise my "guarantee" on a couple of dead toothpicks I foolishly bought from HOW last year, I have been given the run around both during my initial purchase and now while trying to get replacements. I think a class action (merchantability) suit is indeed in order. I also think folks should contact all affiliates and associated seed companies (Burgess, etc) HOW claims to be connected with to explain their problems and the negative impression HOW gives to their respective companies.

Negative 5656
(1 review)
On Jun 12, 2007, 5656 Lakeland, FL wrote:

This year as always I recieved several seed and plant catalogs one in particular caught my attention, it was the House of Wesley. I thought that the prices seemed fair for what was pictured so I decided to give them a try. I ordered over the internet, and imediately recieved e-mail comformation of my order however it seemed like forever before I recieved my plants (several weeks) when I did get them they appeared to be dead, totally dried out, however we followed all the directions an waited, and waited, and waited, and the result was out of aprox. 412 plants only about 30 actually grew, the rest did nothing. I have contacted the company, and was treated politely, but am dissapointed
that I can not get a refund, if it were 10 or 15 or even 25 plants that did not grow I would be happy with replacement or credit, but it is very late in the planting season here in florida and very hot for new starts they offered a credit for use in the fall also but I am afraid I will get more of the same dead very very small plants.

Negative Zortek84
(1 review)
On Jun 11, 2007, Zortek84 Montgomery, MI wrote:

I placed an order on 4-23-07, was charged 4-24-07, have never recieved any plants. Tried to cancel by email (sent on to right dept) and by mail 5-18-07. They started "processing my request on 5-21-07 and are still processing 6-11-07. They never responded to the Better Business of IL. My credit card company is trying to get money back. I did see on the BBB that William Mueller is their secretary/attorney. I found his web site and have tried writing him today for answers. Maybe if we all try him we can get some answer or atleast fill up his inbox and make him look into it. I found him at http://www.lawyers.com/Illinois/Bloomington/William-A-Muelle... It has a spot to send him email. It is worth a try.


On June 13th, 2007, Zortek84 added the following:

It is amazing after fighting with the company for over a month to cancel the order and get my money back I did. All I did was write to their lawyer at the link I added and in 2 days it was taken care of. So try it. I still will never order from them again or let anyone I know use them.
Negative Doverose
(1 review)
On Jun 4, 2007, Doverose Oklahoma City, OK wrote:

Like so many others I ordered plants from The House of Wesley that: a. never grew, b. were inadequate and inferrior in size to be able to grow, c. replacement plants arrived equally small and already dead.

Thank you for this service. I will not waste my time in attempting to get an adjustment from this company. Far too many have reported that difficulty. I simply will rely on your recommended plant suppliers in the future.

Angry in Oklahoma

Negative kenstogie
(1 review)
On Jun 3, 2007, kenstogie Rensselaer, NY wrote:

I wish I had found this site before I ordered, purchased some 80 plants which they never shipped until I pulled some teeth, They sure charged me for them though. Sadly many of them did not live nor did they ever really take off. How do they stay in biz?

Negative 2disappointed
(1 review)
On May 25, 2007, 2disappointed Evans, GA wrote:

On May 7, 2007, I placed an online order with directgardening.com, a division of House of Wesley. May 8, 2007, I called to confirm the order and was told the order was received and that my credit card would not be charged until the day the order shipped. Later that day I confirmed through my credit card company's website that the total of the order had been charged. I then contacted the company for a tracking number and anticipated receive date, and that's when the roller coaster began. A few days later I called back to receive the shipping information and was told in a very unprofessional manner and rude manner by a Customer Service Rep that the order had not been processed and that I would need to wait at least two weeks before I could receive any information. I then asked why was my credit card charged when I was told that the card would not be charged until the day the order shipped. I was then told that "they could pretty much charge my card whenever they got ready, call back in a couple of weeks." Because the CS rep was so unprofessional and rude I asked that my order be immediately canceled and that I receive a charge back to my credit card. I was told that order cancellation request must be provided in writing. So I immediately emailed and faxed a request for cancellation to the company. After a few days, allowing time for processing, I did not see the charge back on my credit card, and called to confirm the cancellation.

Got another customer service rep who was just as unprofessional and told me that no order has been processed or cancelled. I asked to speak with a supervisor and after I was disconnected three times and repeatedly called back, I was told by another customer service rep that no supervisor or manager was available. That the supervisor Grace Avery was only available by letter and I was provided a different address for her from the one on my invoice from the company. I told the customer service rep that I had sent in a written request for cancellation by both email and fax and she told me that fax and email does not count, I need to send in the request by mail.

I sent in the request via certified mail, return receipt requested and in a couple of days called to confirm the cancellation. At this time, I was told that Box 2 of 3 which only contained the root stimulator a $7.49 product, of which my total order was $202.79 had been shipped therefore the order would not be canceled. I asked that an adjustment be made for the cost of the $7.49 product and that I receive a refund for the remaining amount. I was told no. When I asked if they had received the letter which I sent by certified mail, the answer was no.

One last call a couple of days later in an attempt to confirm cancellation, was told by the customer service rep that the order would not be canceled. I stated that if any products arrived that I would at this point refuse delivery. The customer service rep replied that if I refuse delivery I would suffer the consequences. I then contacted the Better Business Bureau and the FTC and filed formal complaints against this company, which are presently pending.

To date, 5/25/07, the products have not been received and my card has not been refunded. I have my video camera set up and am ready in the event that any products do arrive. When I asked for a tracking number with regard to the Box 2 of 3 containing the root stimulator, I was told that the company does not provide tracking numbers and that all merchandise is shipped by USPS. I do plan if any products arrive to inform the postal carrier that I refuse delivery and if any merchandise is left I will video the contents in an effort to support my request for refund. I have taken vacation to ensure that I'm available in the event that there is an attempted delivery.

I think that it is horrible that this company can get away with treating people like they do and by no means do I plan on just allowing this issue to go away. Perhaps, if everyone that has been maltreated by this company could somehow connect, a class-action civil suit can be filed in an effort to receive recovery of the money lost. Either way, if I don't receive my refund, I'll leave no stone unturned until I do. If you are seeking a refund or would like to demand that this company use honorable business practices please email gtownlegal@bellsouth.net. Once received, all submissions will be presented to a consumer attorney.

Negative slvrlphoto
(1 review)
On May 23, 2007, slvrlphoto Ballwin, MO wrote:

I ordered two offers of daylilies (50 bulbs) in mid-March. The company cashed my check promptly and told me that my order was shipped on April 11. When the order hadn't arrived by May 6, I emailed the company and was told that I should wait until May 11 to see if the bulbs arrive. (I live in St. Louis--less than 200 miles from their facility--I'm very skeptical that it takes a month for any shipment to make that short a trip.)

I actually waited until May 19 to contact them again, and requested a replacement order, but now I'm told that they'll attempt to track the shipment. I'm afraid that by the time I get my order--if I ever do--that it will be too late in the season for the lilies to have a chance.


On May 31st, 2007, slvrlphoto added the following:

Just got a note from HOW along with tracking information that claims that my order was delivered on April 17. Unfortunately, the fact is that my order was not delivered to my address on that date or any other.

It wasn't a big order--under 20 bucks. I hope HOW (and affiliated companies) feels the $20 is worth losing a customer. Of course, I'll be happy to tell everyone I know about my unsatisfactory experience.
Positive teskopal
(10 reviews)
On May 21, 2007, teskopal Bethlehem, PA (Zone 6a) wrote:

I'm 38 now and recently ordered from this company more out of nostalgia than anything-- I had ordered a Manchurian apricot and 10 strawberry plants for something like
$4.50 and $2.95 respectively back when I was 8 or 9 years old. I remember how well the plants did, particularly the apricot (It was a 2-foot stick when it arrived, but got about 20 feet tall over they years, and was always the first thing to bloom in spring with beautiful pink flowers).

At any rate, I ordered again recently. I went into the transaction expecting small plants, and that's what I received. Of the 12 daylilies I ordered, 2 needed replacement when they arrived, and the replacement was prompt. The other plants (vinca and a 5-in-1 pear tree) have done well. What the pear actually produces remains to be seen, but the tree is certainly growing enthusiastically in this, its second Spring.

For these prices, I think of this as more or less a game-- it's fun to wait for the order to arrive, and I know that probably everything will not be perfect. But they do seem to honor the guarantee if you follow their instructions, and overall (again, for the price paid) I'm happy.

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