My check to House of Wesley is dated 4 April 2009, so that is the date of my order. Many weeks later, when the plants finally arrived, I found that they were almost all of very poor quality and that many were already dead. Following is a list of the plants I received and a brief commentary on each variety: (1) 24 Creeping Red Sedum--12 of the 24 grew, growth is feeble; (2) 50 Evergreen Periwinkle--15 grew, growth is feeble; (3) 40 Gladiolus Bulbs--24 grew, growth is satisfactory, bulbs were only marble-sized; (4) 2 Giant Double Peonies--both of them grew, growth is very feeble; (5) 4 Humming-bird Vines--All grew, growth is very good (not surprising for this species); (6) 2 Colorado Blue Spruce--both were dead upon arrival and seem to have been dead already for many weeks; (7) 15 blackberry plants--only five of the 15 plants grew, growth is feeble; (8) 6 Huge Hibiscus--5 grew, growth is feeble; (9) 2 Scarlet Red Maples--both were dead upon arrival; (10) 2 Butterfly Bushes--both were dead upon arrival. Of the 147 plants in my order, only 67 (less than 46%) grew, and many of these probably will not survive the winter.
I did not file a complaint with the House of Wesley because I assumed I would get no further with them than the many others who have complained. My impression of the House of Wesley is that it is deliberately pawning off dead and inferior merchandise on trusting people like me and that it will go on doing so unless legal constraints are imposed. Companies like this, if left unchecked, will give the state of Illinois a very bad reputation in respect to the handling of injustices to consumers. I have filed a complaint with the office of the attorney general in Illinois.
On Jul 21, 2009, swiftriver South Hadley, MA wrote:
In May 2008 I received an order from this company...many of the plants were dead or covered in fungus. At my expense, I returned the dead plants. I wanted a refund on my credit card but was told that they would only issue a refund certificate to be used within one year. In April 2009 I figured that I would use up the refund certificate. I went to their website and placed an order. I was unable to complete the order over the internet because I was using the refund certificate. I mailed the refund certificate along with a check for $1.88 to cover the total amount of the order. The check was cashed in May and I still have not received the order. It's now July 21. I've tried calling the phone number on the order form and no one answers. It is obviously too late in the growing season to plant these items. I believe that this company makes a lot of money by selling an inferior product that has little value. They then make it almost impossible for unsatisfied customers to collect any kind of refund. Most people just give up and walk away. I've contacted Lisa Madigan, Illinois Attorney General, Consumer Fraud Bureau to report this company's unethical business practices. If you have been burnt by them, you should contact her as well. The form is available on line http://www.IllinoisAttorneyGeneral.gov
I have been trying to get "live" plants from these people for a year now... they keep sending "dead" plants. When I call they are very nice but take months to send the replacements! Further, when any (not many) replacement plants do arrive they are molded/mildew and 'dead too'. I have wasted almost $100 with these people.
I will no longer buy ANYTHING from House of wesley!
I placed an order on March 31, 2009 anf was told it was shipped and delivered on May 20, 2009. I contacted customer service and informed them I did not receive the oreder. Well, here it is June 10, 2009 and still no order. Customer service has not done anything but trace the package and told me it was delivered. I cannot get any response at all telling me the order will be reshipped or if I will get a refund. I have sent numerous emails stating my dismay over how they are handling my complaint and all I get back is an email stating " we're sorry you feel this way". I would advise any one thinking of ordering from the House of Wesley, they not order from them because they have no concept of customer satisfaction nor do they try to resolved delivery issues concerning thier products. Stay away from the House of Wesley ! ! !
I've had some very good luck ordering plants from House of Wesley. However, their shipping procedures are terrible. They cannot tell you in advance whether you plants will ship via UPS/FEDEX or the U.S. Postal Service. We live in the country. We're 32 miles from the post office that services us, so we have a P.O. Box in the town where we work. Since House of Wesley could not tell us how the plants would ship, I asked that they go to the P.O. Box if shipped by U.S. Postal Svc but to the residence if shipped by UPS/FEDEX. They were mailed to the residence address. Fortunately, the package was small enough to fit in the local mail kiosk. If it had not been, due to our work schedule, we would not have been able to get to the post office until June 6th! You would think a company that ships so often would have a way of telling the customer how products were going to be shipped!
A year ago, I ordered 20 hybrid willows from H of W. They arrived in great condition - moist with little buds all over them. I was very impressed and I placed three more orders for an additional 180 trees. All 180 were dry with no buds. I followed the instructions - soak, plant, fertilize, water, water, water.... During the subsequent ten months, none of those 180 ever produced a single bud. I live in FL where we do not have problems growing plants; we have problems trying to keep the jungle from encroaching on us, but even in FL, dead trees will not grow. I followed the instructions EXACTLY for requesting replacements and received all healthy little trees that are thriving. I believe that while H of W could improve their packaging, they aren't a crooked organization as some people believe. They are dealing with plants and a rational person would understand that plants are fragile. I intend to buy an additional 800 trees from them, albeit only a few at a time.
I ordered from 2 different outfits. Come to find out they all revert back to Four Seasons Nursery.First order, Nothing grew that they sent me. I trashed it.Next order was shipped to me, but only half the order arrived. I have had no luck in trying to get hold of these people.They hide behind deception. Please folks! DON"T order from these people.
Last spring I was enticed by the beautiful catalog of House of Wesley into buying $70 worth of a variety of plants to start my new garden project. Plants arrived very small, in plastic bags. I planted all the plants and tended them for 2 months--no signs of thriving, except for 5 of the lilly bulbs I planted. By May, I gave up and pulled up the plants and went to a local nursery to buy plants for my garden. I have contacted the company asking for a refund and asking if they want me to return the plants. Have not heard from the company. I also contacted the lawyer, William Mueller, by e-mail. No word from him either in two weeks. Tried again today. From other posts it looks like the BBB has been contacted about this company but yet they are still in business. Please contact me if you would like to start a class action lawsuit against this firm.
On Jun 18, 2008, leaveamessage Santa Fe Springs, CA wrote:
I ordered 12 ice plant and 6 arrived totally rotten and dead. So I requested a replacement of the 6 dead ice plant. By the way ice plant does wonderfully in Southern California.
The 6 replacement ice plant arried today June 18, 2008 and the plants were 3" tall, with a 1/2" wide by 1-3/4" high root ball. 2" of the bottom part of the plant was already dead on 5 of them. 1 plant was totally dead. Only one plant was green. The remaining four were brown and yellow, totally limp and in a few days will also be dead. You're making a mistake if you order from this nursery.
On May 23, 2008, smlechten Strongsville, OH (Zone 5b) wrote:
Ordered 4/20/08 - for "2-3" week delivery. Charged on 4/24/08 before product was shipped. Assumed producted shipped on date my cc was billed. Called May 12 - "shipping this week." Followed up by e-mail 5/19 - product not available, awaiting product ordered - advised HOW to cancel my shipment. Shipment was not canceled. E-mailed again explaining that I could not accept delivery this late due to travel schedule and customer service repeated order would ship "soon." Called again to cancel order and told order shipped - advised it was too late, referred to my e-mails and cust. service was rude and ignorant claiming they shipped as per my order and not their problem, they said to return items if I'm not happy. Had to dispute charge with my credit card - Chase Visa immediately refunded me the charge. Beware - low prices are a gimmick, this company is a rip off artist.
I placed a order in April, finally received it and everything was dead, called them, they were rude, hateful, and just plan a pain in the bottom, got a run around, so I filed a formal complaint with the BBB and most likely won't do any good, but I feel better, If anyone buys from House of Wesley they better check them out first, and then decide to go somewhere else.
I have had a horrible time just trying to get my plants. I ordered them well over a month ago, and have called several times over the past couple of weeks and they keep telling me they are going to be shipped out "within a couple of days." I did receive one plant which according to them was shipped out over three weeks before I actually got it. And it looks pitiful, I received what I considered a little stick in a bag of dead leaves. It was completely dried out and mostly dead. I kept it just because I don't think it's worth the effort to deal with them to send it back. And like some of the others my debit card was charged within 2 days of my order. So, they've got their money, and I'm still waiting. I'll keep calling and hopefully get them before planting season is over. But I will NEVER order from them again.
negative so for I ordered seeds in early march said they was going to ship them in a couple of days haven"t seen them yet I called they said 2 to 4 weeks still nothing I hope I get them soon .pray for me flagpole
I received an order from House of Wesley today and was very disappointed with it. I received great gunnera, in a plastic bag with no protection or moisture control, it was also put in my mail box which I think damaged it more. One of the tubers(out of 3) was rotten and the other 2 were damaged, with new growth smashed and broken off. I also received a "free" iris tuber which was a smelly disgusting slimeball! I called customer service immediately and the guy was very somber and had no idea about their shipping policies, also with no apologies. I'm mailing them back and I also have elephant ears coming that were shipped seperately. I hope they will be in better shape if not they will go back as well.
On July 23rd, 2008, jgsiska added the following:
This company is the worst to deal with. I called my credit card company and stopped payment and sent my rotten and tiny plants back and they still keep sending me back replacement plants even though I told them I'm returning them and want no further business from them. These people are wacky and I think they are scam artist. Someone should investigate this company, which also goes by other names. On July 23rd, 2008, jgsiska added the following:
On Apr 18, 2008, momn8r Edgar Springs, MO (Zone 5b) wrote:
I was very satisfied with this company and the plants when received. If I were giving stars, they would get 4 out of 5 from me. I did receive one broken tree but only the very tops, and the sedum is not quite the size I expected(but then sedum only takes a tiny bit to take over a flower bed anyway). If a person were to actually read all the information, they would see what I saw, and that is that NOTHING gets shipped before April first, and then in the warmer places first. I was very satisfied to see my order delivered promptly on 14 April, 2008. I did place my order in January, but knew I did not want anything delievered that early in the year. The prices were excellent, quality of goods was average, and overall, I will definitely order from them again. We ordered a hardwood maple from this company (or one of it's affiliates) 25 years ago, and when it arrived, my father looked at the pitiful 6 inch tree (counting the roots) and called the company. They sent an immediate replacement. In the end, the pitiful 6 inch tree is now a fabulous specimen, and the nice large replacement (over 2 feet tall) did not survive. That means, you take your chances with anything you do, especially with living things. I am happy to take that risk again and again with this company.
It is absolutely the worst plant co I've ever delt with and I am buying plants on daily basis at work. They lured me the second time - they were the Four Season Nursery before- and I had to admit that I fell for the same tricks again. Stay away from this place as far as posible. It may be border line illigal what they are doing. I order bunch of plants and all of them were in horible shape. In addition, 3 items were listed on the label but missing in the package. Now, I remember I had the same problem with the Four Season. I sent them the label with complain and nothing happened - then, of course, I completely forgot about it and that what they are counting on!!!! The service is the most rude I've ever encounter!!!
This is probably the WORST company I have ever used! I have struggled to get VIABLE plants for the money I've spent and, after at least FOUR attempts to meet their guarantee standards, I still have not received the items for which I paid. I am in the process of contacting the proper consumer protection agencies to resolve my problems with House of Wesley!
This company has been way more of a hassle than it has of value! I, honestly, would NEVER deal with them, again, and I have already discouraged several friends and family members from ordering from them!
On Aug 23, 2007, GardenHobby Lake Saint Louis, MO wrote:
In 2006, I first ordered plants from House of Wesley. All of the plant material arrived in poor condition - most of it dry and others had mold. When I contacted them for replacement, I got the ridiculous shipping label requirement, even though I had kept a copy of the original receipt. Fortunately, I was able to identify a location where the shipping label requirement was not made clear. They eventually agreed to issue a merchandise credit.
In 2007, I ordered new plants and received moldy plants once again. My total bill was for approx $3.50 more than in 2006. When I requested credit for the plants (after again not growing), I was told that the warranty was only for one year, so they could only issue a credit for the additional $3.50. Technically, I didn't get a full year of warranty though because the first order needed replacement within a short timeframe, and then I had to wait until the next planting season to even get new plants. So if they count the time that the products are in our possession, it certainly will not equal a year.
The bottom line is that they have terrible replacement policies, and poor products. I would never order from them again. What a terrible mail-order experience. BUYER BEWARE!!!
Ordered plants in April -- received plants 2 weeks later -- most did not grow - rose tree was dead -- just thrown in bag and shipped -- after 3 calls -- and 2 sets of letters etc -- only received a merchandise credit -- because it took so long on their part!!!
get what you pay for -- good come on prices BUT
Lousy merchandise and worse service
no refunds etc.
I placed an order from this site early this year and they delivered it to the wrong address. When I called them, I was told to go to the address and ask for the plants - it was an apartment building with no way to leave plants or contact anyone. When I contacted HoW again, I was told that they plants were sent and that they would not refund me my money or send replacement plants. I had my credit card company take back the money I paid (around $59) and today got a threatening letter from these people telling me they are going to turn me over to collection if I don't send them the money. DO NOT ORDER FROM THIS SITE!!! It's just a call center. No one cares about you or the plants.
In trying to exercise my "guarantee" on a couple of dead toothpicks I foolishly bought from HOW last year, I have been given the run around both during my initial purchase and now while trying to get replacements. I think a class action (merchantability) suit is indeed in order. I also think folks should contact all affiliates and associated seed companies (Burgess, etc) HOW claims to be connected with to explain their problems and the negative impression HOW gives to their respective companies.
This year as always I recieved several seed and plant catalogs one in particular caught my attention, it was the House of Wesley. I thought that the prices seemed fair for what was pictured so I decided to give them a try. I ordered over the internet, and imediately recieved e-mail comformation of my order however it seemed like forever before I recieved my plants (several weeks) when I did get them they appeared to be dead, totally dried out, however we followed all the directions an waited, and waited, and waited, and the result was out of aprox. 412 plants only about 30 actually grew, the rest did nothing. I have contacted the company, and was treated politely, but am dissapointed
that I can not get a refund, if it were 10 or 15 or even 25 plants that did not grow I would be happy with replacement or credit, but it is very late in the planting season here in florida and very hot for new starts they offered a credit for use in the fall also but I am afraid I will get more of the same dead very very small plants.
I placed an order on 4-23-07, was charged 4-24-07, have never recieved any plants. Tried to cancel by email (sent on to right dept) and by mail 5-18-07. They started "processing my request on 5-21-07 and are still processing 6-11-07. They never responded to the Better Business of IL. My credit card company is trying to get money back. I did see on the BBB that William Mueller is their secretary/attorney. I found his web site and have tried writing him today for answers. Maybe if we all try him we can get some answer or atleast fill up his inbox and make him look into it. I found him at http://www.lawyers.com/Illinois/Bloomington/William-A-Muelle... It has a spot to send him email. It is worth a try.
On June 13th, 2007, Zortek84 added the following:
It is amazing after fighting with the company for over a month to cancel the order and get my money back I did. All I did was write to their lawyer at the link I added and in 2 days it was taken care of. So try it. I still will never order from them again or let anyone I know use them.
Like so many others I ordered plants from The House of Wesley that: a. never grew, b. were inadequate and inferrior in size to be able to grow, c. replacement plants arrived equally small and already dead.
Thank you for this service. I will not waste my time in attempting to get an adjustment from this company. Far too many have reported that difficulty. I simply will rely on your recommended plant suppliers in the future.
I wish I had found this site before I ordered, purchased some 80 plants which they never shipped until I pulled some teeth, They sure charged me for them though. Sadly many of them did not live nor did they ever really take off. How do they stay in biz?
On May 7, 2007, I placed an online order with directgardening.com, a division of House of Wesley. May 8, 2007, I called to confirm the order and was told the order was received and that my credit card would not be charged until the day the order shipped. Later that day I confirmed through my credit card company's website that the total of the order had been charged. I then contacted the company for a tracking number and anticipated receive date, and that's when the roller coaster began. A few days later I called back to receive the shipping information and was told in a very unprofessional manner and rude manner by a Customer Service Rep that the order had not been processed and that I would need to wait at least two weeks before I could receive any information. I then asked why was my credit card charged when I was told that the card would not be charged until the day the order shipped. I was then told that "they could pretty much charge my card whenever they got ready, call back in a couple of weeks." Because the CS rep was so unprofessional and rude I asked that my order be immediately canceled and that I receive a charge back to my credit card. I was told that order cancellation request must be provided in writing. So I immediately emailed and faxed a request for cancellation to the company. After a few days, allowing time for processing, I did not see the charge back on my credit card, and called to confirm the cancellation.
Got another customer service rep who was just as unprofessional and told me that no order has been processed or cancelled. I asked to speak with a supervisor and after I was disconnected three times and repeatedly called back, I was told by another customer service rep that no supervisor or manager was available. That the supervisor Grace Avery was only available by letter and I was provided a different address for her from the one on my invoice from the company. I told the customer service rep that I had sent in a written request for cancellation by both email and fax and she told me that fax and email does not count, I need to send in the request by mail.
I sent in the request via certified mail, return receipt requested and in a couple of days called to confirm the cancellation. At this time, I was told that Box 2 of 3 which only contained the root stimulator a $7.49 product, of which my total order was $202.79 had been shipped therefore the order would not be canceled. I asked that an adjustment be made for the cost of the $7.49 product and that I receive a refund for the remaining amount. I was told no. When I asked if they had received the letter which I sent by certified mail, the answer was no.
One last call a couple of days later in an attempt to confirm cancellation, was told by the customer service rep that the order would not be canceled. I stated that if any products arrived that I would at this point refuse delivery. The customer service rep replied that if I refuse delivery I would suffer the consequences. I then contacted the Better Business Bureau and the FTC and filed formal complaints against this company, which are presently pending.
To date, 5/25/07, the products have not been received and my card has not been refunded. I have my video camera set up and am ready in the event that any products do arrive. When I asked for a tracking number with regard to the Box 2 of 3 containing the root stimulator, I was told that the company does not provide tracking numbers and that all merchandise is shipped by USPS. I do plan if any products arrive to inform the postal carrier that I refuse delivery and if any merchandise is left I will video the contents in an effort to support my request for refund. I have taken vacation to ensure that I'm available in the event that there is an attempted delivery.
I think that it is horrible that this company can get away with treating people like they do and by no means do I plan on just allowing this issue to go away. Perhaps, if everyone that has been maltreated by this company could somehow connect, a class-action civil suit can be filed in an effort to receive recovery of the money lost. Either way, if I don't receive my refund, I'll leave no stone unturned until I do. If you are seeking a refund or would like to demand that this company use honorable business practices please email email@example.com. Once received, all submissions will be presented to a consumer attorney.
I ordered two offers of daylilies (50 bulbs) in mid-March. The company cashed my check promptly and told me that my order was shipped on April 11. When the order hadn't arrived by May 6, I emailed the company and was told that I should wait until May 11 to see if the bulbs arrive. (I live in St. Louis--less than 200 miles from their facility--I'm very skeptical that it takes a month for any shipment to make that short a trip.)
I actually waited until May 19 to contact them again, and requested a replacement order, but now I'm told that they'll attempt to track the shipment. I'm afraid that by the time I get my order--if I ever do--that it will be too late in the season for the lilies to have a chance.
On May 31st, 2007, slvrlphoto added the following:
Just got a note from HOW along with tracking information that claims that my order was delivered on April 17. Unfortunately, the fact is that my order was not delivered to my address on that date or any other.
It wasn't a big order--under 20 bucks. I hope HOW (and affiliated companies) feels the $20 is worth losing a customer. Of course, I'll be happy to tell everyone I know about my unsatisfactory experience.
On May 21, 2007, teskopal Bethlehem, PA (Zone 6a) wrote:
I'm 38 now and recently ordered from this company more out of nostalgia than anything-- I had ordered a Manchurian apricot and 10 strawberry plants for something like
$4.50 and $2.95 respectively back when I was 8 or 9 years old. I remember how well the plants did, particularly the apricot (It was a 2-foot stick when it arrived, but got about 20 feet tall over they years, and was always the first thing to bloom in spring with beautiful pink flowers).
At any rate, I ordered again recently. I went into the transaction expecting small plants, and that's what I received. Of the 12 daylilies I ordered, 2 needed replacement when they arrived, and the replacement was prompt. The other plants (vinca and a 5-in-1 pear tree) have done well. What the pear actually produces remains to be seen, but the tree is certainly growing enthusiastically in this, its second Spring.
For these prices, I think of this as more or less a game-- it's fun to wait for the order to arrive, and I know that probably everything will not be perfect. But they do seem to honor the guarantee if you follow their instructions, and overall (again, for the price paid) I'm happy.
On May 10, 2007, LadyOTheLake Smithville, TX (Zone 8b) wrote:
Some of the plants I got were all right. Small, most of them, but all right. But the ones that were not all right were really really bad. I got two separate shipments of soaked and rotting Lavender Angel Trumpets - both the original and the replacement plant were mush when they arrived; their lavender plants and walk-on-me plants were mildewed and desiccated. The two Empress Trees (original order and replacement) were dead and the stem/trunk was hollow. The Mouse Plants were nothing but tiny little rhizomes almost invisible to the naked eye. There were no planting instructions and I did the best I could but they never came up.
That was just the beginning of my problems with them. In the year since I ordered - and the less-than-year since I actually received that first order, most of the plants have died, even though I immediately put them into the ground. I have gardened since I can remember, I'm pretty darn good at getting things to grow, but one cannot resurrect the dead no matter how hard one tries.
In response to my requests for replacement, after sending them each and every one of the required original shipping labels, I am still being asked for original shipping labels, no matter how many times I tell them they have those original shipping labels. To my mind, the fact that they lost those labels at their end, should not become my problem.
Further, they continue to ask me to explain what was wrong with the plants that I have asked be replaced, despite the fact that I have told them each time exactly what was wrong with those plants.
Even worse, they keep sending back with their queries, the entire history of our correspondence, including, in some cases, copies of the very shipping labels they are once again asking me to send to them.
I am pretty much to the place that I think they are hoping that the year will run out whilst we're shipping the ever-increasing sheaf of papers back and forth; what they don't seem to understand is, I am a paralegal working for a law firm. I know what a warranty is and when the meter starts running on one. And my boss just loves this sort of project
Earlier this week I phoned in to once again ask them why in the blue-eyed jeepers they were sending me that dang wad of papers back again, and was told quite candidly by the person I spoke to in their customer service phone center, that I needed to not order from them ever again, that I should purchase my plants locally and was told further that I should not order from any of their other "fronts," being Four Seasons; Burgess; Honey Creek; Farmer Seed; Interstate; Kelly Nurseries; Richard Owen; and for goodness sakes NEVER from Royal Dutch. She steered me toward this website and was it ever an eye-opener. Sorry as I was to see that so many other people had suffered the same shoddy treatment and received the same shoddy product from this company, I was glad to see that it wasn't just me.
They have a very few days left to ship the plants I have asked for. After that, see Paragraph 6 above. I'm through with them.
To show just how through with them I am, I've even made them a separate folder on my e-mail page. I've called it "House of Weasels."
My experience with the House of Wesley couldn't be more positive. I ordered 2 silver lace vines, 3 wisteria vines and 12 red sedum. It took several weeks for my order to arrive, but I was expecting that and when it did arrive the wisteria were just sticks, the silver lace vines had many green leaves and the red sedum where a group of sticks. I read all of the negative comments on this site the day after my order arrived and I have to say I was worried. I planted all of the plants in large starter pots and to my surprise, they livened right up. In 2 days I could tell they were going to make it. Now about 2 weeks later (May 8, 2007) they are growing and I planted them in the areas that I originally had in mind. In my opinion, it is key to order the plants about 2 months before you are ready to plant. This will give you plenty of time to receive your order, inspect it and make any returns/replacements necessary. I would never order anything during the winter and expect it to arrive alive. I will order from the House of Wesley again. In looking at the Garden Watchdog website at all the negativity, I sure hope they are working to resolve the issues with customers who are not happy with their product. I'm just very happy that I did not have any problems.
I ordered three tree roses from HOUSE OF WESLEY and they came in a timely manner and were moist but looked dead. I planted them anyways,and nothing happened. In two months my guarantee will be up so I mailed the original for replacement, god I hope they ship something much better then I got. Wish me luck!!!!!!
I purchased 8 Thuja Green Giant evergreens. When they arrived, they were covered in a white mold or fungus of some kind. I called Wesley's customer service and was told that the mold was not out of the ordinary and they would do fine once planted. I planted them according to instructions and they all died within 3 weeks. By then it was beyond their 2-week refund policy, so I was issued a merchandise credit upon the return of the original shipping label. I'm glad I saved that shipping label, because had I not, I would have received nothing. Will I ever do business with Wesley again? Yes, but only to redeem my merchandise credit voucher. Beyond that I will absolutely never do business with them again.
On Apr 10, 2007, merrygarden Northville, MI wrote:
I found my House of Wesley catalog today and was thinking of placing another order for a Himalayan Blue Poppy. Then I found this website and am so glad I did. My experience is similar to so many others I read about. In 2005 I ordered the first Himalayan Blue Poppy. It appeared to be alive when it arrived. I planted it per directions and it never lived. I did reach the company, and they asked for copy of my cancelled check. I did not have it, but did have record of sending it and bank statement showing check was received. They told me to wait a year. A year has passed and still no sign of life. After reading experiences of others, I will not order from them again, though I would love a blue poppy. I concur with so many others--this company is not reputable.
Last year I purchased an ornamental grass garden that was supposed to have a total of three different plants and a garden combo for a sunny location. It turned out that the grass roots were broad grass and nothing close to ornamental and the other part of the order was mostly dead upon arrival. Since then I check every catalog I get to see if they are related to Burgess - if they are the catalog gets tossed immediately.
On August 8,2006 I orderd a Blue Light Clematis and a Sum and Substance Hosta, I called the company and the customer service person was very RUDE.I told her i wanted a replacement or my money back. She kept telling me I had to send in my orignal shipping label.I had told her I did send in my orignal shipping label on Feb 15,2007. What did she not understand about that. I also told her I have the orignal final receipt from there company she said that was not good enough I had to send in my credit card statement. WHAT FOR ....BUYERS BEWARE SCAM SCAM SCAM SCAM.
In 2006, I ordered red sedum and hostas...The sedum never came up at all, and only one of 6 hostas. I wrote them and finally got to replace my order by ordering BLUE tulips....that were PURPLE when they came out this spring...at least they did grow!!! The companies representative are very rude and not informative on any thing, especially return policies. The plants never came up, but they wanted me to say the plants died or they would not accept my complaints. If they never came up, How could they die!!! I will never order any thing from they again. Hopefully I can find a mail order company that that sells plants that live!!!
On Mar 15, 2007, 4seasonsisajoke Missouri City, TX wrote:
Wish I had discovered this site prior to ordering. Ordered $260 worth of items from John at 4 Seasons Nursery (same outfit different name) on 3/8. Specifically asked about inventory, verifying there would not be any backorder issues, if the order would be processed same day, and when the shipping would be as their shipping policy is vague at best. John stated that the order would be processed same day and the items would ship out "shortly". Well I called to get a status yesterday 3/14 and found out that you can not contact the nursery directly. The number provided in the catalog is to an answering service that can only regurgitate the same 4 sentences over and over. They told me that there was no way to predict shipping and that the order was processed on 3/12! Tried to cancel order, but they told me that you had to write a letter! So let me get this straight... You can order online or via telephone and provide your credit card info, but you have to cancel by written letter. Can you say scam! BTW, they charged the card quickly. I informed the answering service that I needed someone to phone me within 24 hours regarding the order or I would dispute the charge with Visa and make a report to the BBB. They did not care and they acted like this was an every day thing to them. All I want is to know if the plants will arrive in an acceptable time frame or should I shop elsewhere. I don't think that is too much to ask. After reading these notes on the list, I wonder what will arrive - healthy plants or dead sticks. It appears as if someone from the company monitors this site and adds the company line to most entries that are not favorable to the nursery. I do not need a generic email response from the company to this posting. I would like a phone call or number to call them. I will post updates to the situation as needed. Shawn 281.794.6594
On recommendation of our landscape designer, we've ordered a number of plantings from the Burgess arm of this company. Will see how the plants are upon arrival and planting, but will not hesistate to contact my credit card company to rescind payment if the merchandise is not healthy and as described.
Would recommend that other gardeners who've had bad dealings with them in the past do the same.
It took a very long time to receive a torn plastic bag which held a dry stick in one corner. My postman saw it in the substation and the part of the label which was left had part of my name and he brought it in my house asking if it was mine. I called the company and explained that I had no label to send back as it was distroyed. They told me to get a copy of my credit card where the charge was made and write a letter, which I did inspite of the fact that all this information I'm sure was in their computer. Another long wait and I got my letter and contents back stating that I needed to send the shipping label. I called the company and asked to speak to a manager or supervisor. A young lady came on the phone and told me to send the correspondence back with another letter which I did. I complained about the thin plastic bag used for shipping and I was told that was their customary method of shipping. I think that stinks. If it doesn't work fix it. I spent about eighty dollars and after reading the comments and being annoyed by the long wait I feel I have little chance of recovery. I wish I had found this web site before I ordered because I now have several catalogs with those same items and I will check them out before I place another order. I would call us even if they shipped my pink dogwood, the wisteria and the pink pampas grass. I can't believe a company that is so careless with customer service can continue to exist. I have to ask if the people at Burphee Sead can read? To the manager don't send me one of your "we'll take care of it letters if only..." Just send me the above listed plants in condition to plant and I surely won't bother you again. What a terrible experience this has been. Amen!!!
On August 4th, 2006, dorsett added the following:
Aug. 4th Today a more sturdy plastic bag arrived and it held all of the plants I was supposed to get. In the interest of fairness I felt I should post this notice. Some were in small pots, one was rather wilted and there were a couple which were bare root, however I am grateful to have them. I will plant them and talk to them. The rainy season has started in Florida so I have high hopes that next year they will be large enough for me to enjoy. It is a better ending than I hoped for because I had written this off as a completely hopeless experience. Hurray!!