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|On Jun 4, 2014, toysndogs Woodland, WA wrote:
Posted on May 24, 2014, updated June 4, 2014
On June 4th, 2014, toysndogs added the following:
Good news! 6 weeks after I placed my order, it was finally delivered yesterday. After reading other posts, I was fully prepared for the proverbial 'green bag' and not surprised by the poor quality of what I received. To give you some perspective, my order was filled with 69 "plants" that fit into one 11x14" shipping bag! Wish I could post pictures because words can't describe the real difference... but I bought some large, healthy blue fescue plants at the local garden store (when I became impatient of waiting on Burgess) for $3 each, the same Burgess plants were only $1 each, but were 1/10th the size & and in very poor condition. You get what you pay for, but if you pay bargain prices and get virtually nothing...it's still not a deal!
|On May 24, 2014, jkronay Ashburn, VA wrote:
This is a review from my experience with Burgess Seed online.
|On May 23, 2014, Debbie102862 Long Beach, WA wrote:
First time I shopped and last with this company. Finally(after like pulling teeth to get tracking #)got bag of smashed bulbs, potted twigs(dead) and part of order missing.oh and not to mention how many times it took to get through (493 to be exact.only ordered in March) so now I have sent 2 letters woo hoo and got new shipment yesterday and guess what got missing bulbs(squished) sent 6 hibiscus(didn't order) and no butterfly plants(MORE EXPENSIVE) so you got it, got to send another letter. Figure it will be winter before I will get done lol also noticed on shipping label their permit expires in June
|On May 8, 2014, ddw_or Roseburg, OR wrote:
DO NOT BUY ANY LIVE PLANTS.
|On May 8, 2014, trixie6862 Foster, NE wrote:
Items were shipped in a green bag, no packing, with no mention that fragile items were inside; therefore the postal service folded the bag in half and stuffed it inside my mailbox resulting in several of the dead twigs being broken in half at arrival. All that the bag contained were many dead twigs, but I thought I will give it a try and planted them. No sign of life out of any of them, I will not be returning my label to the company for a replacement as I don't want to receive more broken dead twigs. Plants that I ordered from another company at the same time are thriving! Will be telling everyone that I know not to waste their time or their money on this company.
|On May 7, 2014, Tnvol1 Limestone, TN wrote:
I placed an order which was received however the order was not complete. I was missing 36 Siberian elm plants. I contacted customer service and was told I would have to mail them a letter along with the original shipping label. I mailed them a letter on April 2nd and over a month later I still do not have my plants. Everytime my husband and I call them we are told they are in the process of shipping . We have been told this since April 18th. Today I called them and asked them to just credit my credit card back for the missing plants. I was told I would have to mail a letter. Really, when It is their mistake from the beginning? Why is it my problem when they are the ones who messed the order up? I will never order from this company again. My credit card company has been notified about this issue.
|On May 6, 2014, Hebrewroots Shively, KY wrote:
It takes a lot for me to complain and post a negative rating. I've ordered from about 20 mail-order nurseries over the years and Burgess is an embarrassment. I would never order from a disreputable company such as Burgess, with their ultra-hyped, cheesy and outdated catalog which looks like it hasn't been updated since 1958, BUT, someone bought my wife and I a gift certificate for our wedding. I pretended to be pleased and ordered some apricot trees and plum trees. The order arrived on time. In a red plastic bag. Bare root trees stapled into a translucent plastic bag with NO packing material to keep the roots moist and no protection! I opened the bag and what was inside looked dead on arrival- some withered up bare root little sticks of trees, dry as a bone. Any reputable company would use moist material around BARE roots to keep the trees alive! Not just throw them bare-rooted in a bag, staple it and mail it! I mean really?!
|On May 5, 2014, lbruning Minneapolis, MN wrote:
I have ordered seeds and plants from Burgess for several years. I have had wonderful results with seeds I receive from Burgess. I have also had positive results with tress I have ordered from them. But - I knew how to care for and plant dormant, bare root stock...you need to put the trees in water overnight and then make sure to water often after planted.....I have not had much luck with plants...nothing grew from my perennial garden collection last year and I ordered another one this year and everything was mushy and moldy when it arrived - we will see if anything grows.
|On Apr 30, 2014, BrodyJames Greenfield, WI (Zone 5b) wrote:
I placed an order last year for trees, plants and fruits and vegetables. A bunch of sticks arrived along with some items in bags! Ok, I thought, not what I was expecting, but I'll give it a go. I followed the directions and planted everything up, then waited.
|On Apr 17, 2014, rsells Iola, TX wrote:
I ordered a number if items and when the package finally arrived, I was extremely disappointed. The red maples were just un wrapped sticks...Completely dried out and dead. The blackberries were rotted in their baggies. I ordered 6 and got 7 but not a single plant was viable. Same thing with the hollyhocks. I also ordered 5 thuja trees with only 2 of them green...others were rotted in their packing.
|On Mar 28, 2014, lovelola Williamson, AZ wrote:
My experience with Burgess has been generally positive so far. I only discovered the large number of negative reviews against them after I had placed my order, and I was extremely nervous, particularly because they give you no order updates, no method to confirm order status, and no shipping notification. The first portion of my order arrived, out of the blue, yesterday. Aside from some slightly moldy asparagus starts, everything looks to be in a healthy dormant stage. The grape vines I ordered are small, but well rooted, and considering I only paid three dollars for them, I am pleased. I ordered three red robin hood roses, also, and I'm actually shocked by how large and healthy they seem. I paid about $4.50 for each of the plants, and I honestly expected a rooted stick. Instead I received three fairly large, well rooted plants, carefully packaged, and ready for the ground. All the gladiola bulbs I ordered seem firm and healthy. Yes, a few of the asparagus packages have a touch of mold, and maybe I should be more concerned, but I'm not. I received 40 starts for $16 dollars, less than .50 a root crown, which is a better deal than the local nursery. Shipping prices can't be beat.
|On Mar 27, 2014, flaco2 Corydon, IN wrote:
I just received 7 rose bushes which were described in the Burgess catalog as 2-yr. old field grown plants. I have raised 100s of roses over the last 50 years and know that there are only 3 grades of roses bases upon age, number and diameter of canes. #1 is the best, followed by 1 1/2 and 2. Of the seven, only 1 came close to being a 1 1/2, 4 were 2 and 1 was below 2 and had canes about 1/2 the diameter of a lead pencil. If these were field grown for 2 years the field must have been near the North Pole since they grew so little. Also, they were shipped too soon because they were not dormant and had buds growing which in this area will be killed by a freeze and I have no way to keep them for another month until the frost-free date in this area. If you want good roses, pay a few extra dollars and buy from a reputable dealer, not Burgess or any of its affiliates. They make their money off of those people who do not take the time or trouble to get replacements plus the fact that the companies sell inferior products while representing them as better than they are.
On Mar 27, 2014, Burgess Seed responded with:
"On Apr 13, 2014 3:33 PM, Burgess Seed responded with:
A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."
|On Feb 23, 2014, shunter3 Roann, IN wrote:
I've ordered from Burgess several times over the years and had mixed results with their plants- nothing to brag about but no major complaints... until now. I placed an order through their website and now I am getting bombarded with gardening spam. Just got another spam email a few minutes ago from DirectGardening. Shame on you Burgess for giving out (or more than likely selling) my email address! I'll never order from you again!
On Feb 23, 2014, Burgess Seed responded with:
"On Feb 25, 2014 1:05 PM, Burgess Seed responded with:
We are sorry to hear this. It does state in our catalog that if you provide your email address you will automatically be included to receive newsletters from DirectGardening.com. We do not give out or sell email addresses to outside vendors. It also states that if you wish to removed from the email list to please follow the "remove" link in any newsletter we have sent you.
|On Jan 19, 2014, snotbottom Milton Freewater, OR wrote:
Posted on September 13, 2012, updated January 20, 2014
On January 19th, 2014, snotbottom added the following:
As you've seen on so many of the negative reviews, a customer representative did send me a private message as well asking for more information to try and resolve the issue, but nothing came out of it.
I gave the information as requested, then... heard... nothing... not even a reply that the information was recieved.
Calling the customer service number was pointless as well, they were rude and completely unhelpful. The company deserves every negative review they've earned here and elsewhere.
On Jan 19, 2014, Burgess Seed responded with:
"On Sep 26, 2012 9:56 AM, Burgess Seed responded with:
A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee.
On Feb 5, 2014 10:01 AM, Burgess Seed added:
We are sorry to hear of this. We have checked and do not show that we received a reply from this customer. A new Dmail has been sent at this time to try to resolve this issue."
|On Jan 19, 2014, Ken_from_Oregon Dallas, OR wrote:
Dave and friends
On Jan 19, 2014, Burgess Seed responded with:
"On Jan 20, 2014 2:53 PM, Burgess Seed responded with:
Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dry and dead. We suggest soaking in water overnight or for a few hours before planting. We do have both a refund and a replacement guarantee and stand behind them. When requesting replacement we do not as that the items be returned.
|On Jan 16, 2014, bjeffords wrote:
I placed an order with The Burgess Seed and Plant Co and received my order for the quantities and items ordered. After planting I waited and waited without a single spout or shoot of any kind.
On Jan 16, 2014, Burgess Seed responded with:
"On Jan 20, 2014 2:55 PM, Burgess Seed responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem
|On Nov 18, 2013, neelrad Lake Telemark, NJ wrote:
Burgess is a wonderful company. I ordered privet hedges and was short by 2. I told them and they immediately sent me 5 more. I was so happy with them I ordered 40 more and they were large plants. They were very receptive and very helpful This is one of the best companies I have ever dealt with. Customer Service is wonderful!!! They truly know how to treat their customers. I will tell everyone I know what a great company they are!!!
On Nov 18, 2013, Burgess Seed responded with:
"On Dec 19, 2013 10:35 AM, Burgess Seed responded with:
Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. Thank you again and happy gardening!"
|On Oct 18, 2013, amartz Castle Pines, CO wrote:
Burgess does not respond to complaints and does not honor it's own replacement guarantee.
On Oct 18, 2013, Burgess Seed responded with:
"On Oct 29, 2013 10:19 AM, Burgess Seed responded with:
We are sorry to hear of this customers experience as we do take pride in our customer service. We have many customer care representatives available to help via phone, and we try to answer all emails within 24 hours.
|On Oct 17, 2013, web4web La Crosse, WI wrote:
My wife and I ordered several plants and trees from Burgess Seed. Unfortunately, the plants that were shipped were unhealthy. The survival rate is less than half of the total shipment. It’s just unacceptable. I contacted the company, letting them know of the situation and also letting them know that I had the order receipt but have lost the packing slip. Their answer was less than helpful, telling me only to “give it all a chance” and that their plants are shipped in a dormant state. Also they implied that since I’ve lost my packing slip I’m out of luck on that front too. Well these plants are not dormant, they’re dead. More than half of the total order is dead waste. In effect, that fully doubles the effective cost of the order. I’ve been trying to call them again, only to find that their line is constantly busy now. Dead plants, and so much of their customer service leaves a lot to be desired.
On Oct 17, 2013, Burgess Seed responded with:
"On Oct 29, 2013 10:14 AM, Burgess Seed responded with:
We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee and we stand behind them.
|On Oct 3, 2013, ascorbate Kingsville, MD wrote:
Same experience as most of the other negative reviews here... twigs (not trees) half their advertised size that arrived dead or near dead which didn't flourish!
On Oct 3, 2013, Burgess Seed responded with:
"On Oct 15, 2013 1:30 PM, Burgess Seed responded with:
A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."
|On Jul 21, 2013, ugh1111 Moss, TN wrote:
I ordered 3 trees for Fall of 2012. All "twigs" arrived and were planted with care and all of them just rotted in the ground, never budding out. Well, I used the shipping label as directed and received a new batch the next spring (2013). The Mulberry's arrived alive (barely) and I coaxed one into coming out, the other has not died but has never done anything, and the cherry was just bone-dry-dead. I sent them a letter warning that I would complain to the BBB and perhaps their state's Attorney General Office if they sent me another dead cherry. Their response? After weeks of waiting they sent me a completely dead, rotten little twig that It is obvious would be a waste of time to plant. I don't mean dormant, I mean dead dead. Anyway, I am now starting my complaints and warning people away from them. What good is a warranty when you just send one dead tree after another? BTW, I ordered 3 trees from Burnt Ridge Nursery in this same year, all lived and thrived and arrived, you guessed it, alive!
On Jul 21, 2013, Burgess Seed responded with:
"On Aug 3, 2013 11:26 AM, Burgess Seed responded with:
Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.
|On Jul 17, 2013, gardendude56 Ozark, MO wrote:
I spent $ 69.99 on 1-28-13 . I bought 4 blue spruce, 1 redwood tree, 1 climbing rose bush,several butterfly bushes, 3 burning bush 2 Pompass grass and a pack of lettuce seeds. Only 1 blue spruce is alive out of 4, climbing rose is alive, 2 burning bush alive and the seeds grew. Everything else was dead. I did not have the original shipping label that came with the shipment, but had the final receipt and my credit card translation ID proof of purchase, they said that would be good enough, but I had to mail it thru the Postal mail.
On Jul 17, 2013, Burgess Seed responded with:
"On Aug 3, 2013 11:23 AM, Burgess Seed responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.
|On Jul 6, 2013, mcardlemr Catawissa, MO wrote:
We ordered almost $300 of nut trees, bulbs, flowers, bushes and other ground cover. We received 3 original shipments, and now 2 replacement shipments for some of the plants that never made it from the first shipment.
On Jul 6, 2013, Burgess Seed responded with:
"On Aug 3, 2013 11:22 AM, Burgess Seed responded with:
|On Jul 1, 2013, DawnPapple Stockbridge, MI wrote:
I find it nearly impossible to believe this company got ANY positive marks at all. I ordered several holly plants, a "cherry tree" and an "apple tree." By tree they mean a tiny little stick essentially. I get that dormant plants some that way, so whatever. Fine. I was disappointed it was SO tiny, but I guess for the price it was acceptable.
On Jul 1, 2013, Burgess Seed responded with:
"On Aug 3, 2013 11:16 AM, Burgess Seed responded with:
|On Jun 22, 2013, Hoosierguy1986 Fort Wayne, IN wrote:
Do not buy from these crooks or their affiliates in Bloomington, IL! I purchased a large order of fruit and nut trees. They shipped in a flimsy plastic bag with staples at the top. Everything was bone dry. Some trees did not have roots. The pruning was more like shredding. They did not fill my order with the correct variety even though it still showed in stock when I received my order. They decided to ship over a weekend instead of during the week so the order took longer in the hot truck. Trees were missing bark. There is zero customer service as far as a manager just a general email. They made me pay shipping to return this broken order and subtracted "shipping + additional handling" which was twice as much as I paid to send back at the same method. I have done business with multiple online catalog and local companies including stark, gurney, lowes, Home Depot, tractor supply, local nursery and more. Burgess is the worst place I have ever done business whether it be for my yard or anywhere. Do not waste your time or hard earned money because they have no problem taking it from you without giving you product.
|On Jun 7, 2013, MrAutumn Aviston, IL wrote:
I placed three different orders with Burgess Seed Co. back at the end of may. I had read a lot of reviews and was shocked at how many negative reviews people were posting. I stayed unbiased, waiting for my order to come in so I could make my own judgements. Needless to say within a two week time period my orders come in. Now I'm going to tell you exactly how the looked when I received them. The orders were inside solid green shipping bags, these weren't flimsy. Each plant was individually protected by a cardboard pouch, neatly stapled at the top with tags for identification. Now my order included climbing vine, bushes, container plants and such. How thrilled was I when I saw how lush and green my plants were! There was no mold or broken plants. They didn't look like twigs either. Overall I am completely satisfied. You get exactly what you pay for, these plants wer e cared for and shipped appropriately. Any mishandling happens between your postal service and delivery. I will continue to order from Burgess Seed and I recommend that you give them a chance too. They were prompt to answer any questions that I had, and were never Impatient with me. Thank you for making my experience pleasant and hassle free!
|On Jun 4, 2013, BlondieMia Miami, FL (Zone 10b) wrote:
I placed an order through this website before doing research on it. If I had, I doubt I would have ordered anything from them. That being said, my partial order arrived 17 days after placing it. I ordered mosquito "shoo" geranium (4), 1 orange velvet rose, 6 sub zero ivy, 1 stevia sweet leaf, 2 Tahiti sunrise dahlia, 1 pack of large gourd seeds & a pack of sponge (luffa) seeds. (The seeds arrived separately a few days later.) I took pictures of the order when it arrived, my fiancé was cracking jokes.."if I knew you were paying for twigs & dead weeds I would've brought you a truck load for free.." That being said, the plants did still have a little life in them. I soaked them all for 6-12 hours (depending on its condition) in water with some miracle grow all purpose plant food, before even attempting to transplant or plant anything. I wish I could add pictures to this to show the order & now (a 2 months later) of how the plants look. The geranium, stevia & velvet rose all lived & are doing well. The seeds are growing fine. Out of the 6 ivy, only 2 are still alive, but haven't shown more than an inch of growth. The dahlias (which came in the form of dahlia tubes) still to this day have not shown any sign of life, not any sprout.
|On May 31, 2013, PapaTango CORTLANDT MANOR, NY wrote:
I wish I had read this site PRIOR to ordering from Burgess Seed & Plant Co! In the UK, from where I hail, this company would be out of business for misrepresentation!
|On May 30, 2013, SquatBirdJunior El Paso, TX wrote:
Ordered some seeds, and Two Pecan Trees
|On May 26, 2013, sandwalker Greenfield, OH wrote:
I went through HELL with this company, absolute HELL- and over one tree! My order was incomplete and missing one tree. It was difficult to contact a live person about this but I finally got a response that the order was complete and they were not going to send me a replacement tree. So, basically they were calling me a liar. So I contacted the BBB and Burgess responded that the order was complete and they were not going to send me a replacement tree. So I started a charge back on my credit card. My credit card company made a mistake and did a charge back for the entire order. So Burgess sent my CC company copies of my email to them stating that I was only missing ONE tree. I contacted the exact person I spoke with at my bank (I live in a village and people know each other). The gal at the bank apologized and stated that she filled out the paperwork wrong. By that time, Burgess stated that they would send a replacement tree, which they did but by this time, it was way too late in the summer to plant a tree. The replacement tree I received wasn't fit to plant. It was small, with a damaged root system and broken and dead branches. Looked like they pulled it from the compost heap. It didn't survive the winter. I will NEVER order from this company again and I would advise anyone to avoid them and the other companies too. Just go to BBB and see all the negatiev write ups on them and their other companies. No customer service. Their reps act like they just took a beating and you're trying to pour salt on their wounds. Even today I cannot believe the way I was treated.
On May 26, 2013, Burgess Seed responded with:
"On May 28, 2013 2:26 PM, Burgess Seed responded with:
We are sorry to hear of this customers experience which sounds as if it was compounded by the bank. If their is an error in shipping we gladly fix this error. We take pride in our customer service and apologize for any inconvenience this has caused."
|On May 25, 2013, rocky101 Redland, MD wrote:
Burgess Seed & Plant Co. is a total fraud. The only good thing about them is that they have beautiful catalog and attractive prices. But don't fall for it. Even with their low prices you will lose your money and time.
On May 25, 2013, Burgess Seed responded with:
"On May 28, 2013 2:14 PM, Burgess Seed responded with:
We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. "
|On May 13, 2013, jibwas Bellefontaine, OH wrote:
Beware of their guarantee. They will not honor it unless you retain the original shipping label. This is a company policy designed to avoid the guarantee since few people probably retain this and there are multiple other ways to prove the purchase. I e-mailed from my original sales receipt e-mail. Burgess responded:
On May 13, 2013, Burgess Seed responded with:
"On May 28, 2013 1:46 PM, Burgess Seed responded with:
We do have a refund and replacement guarantee and we stand behind them. Our guarantees are clearly posted on the catalog, website, even on the label itself.
|On May 8, 2013, chinclub RUFFIN, SC wrote:
I read a lot of negative reviews but I really wanted cheap trees so I decided to risk it. I placed my order in early Feb. My order arrived in early March. It consisted of many sticks with roots. Each stick was clearly labeled so I would know what was what.
On May 8, 2013, Burgess Seed responded with:
"On May 28, 2013 1:43 PM, Burgess Seed responded with:
Thank you for your post! We are happy to hear that your trees are thriving! Happy Gardening!"
|On May 6, 2013, xxrouguexx Farmingville, NY wrote:
I placed an order on April 18th for 23 plants. Its been over two weeks now, so I decided to give Direct Gardening a call to see if or when my plants would be shipped. The line was busy, I called several more times at different parts of the day, the phone line always busy, so I tried calling Four Season's Nurseries phone number instead - again, the phone line constantly busy. I've emailed them as well, and yet to receive a response. If they do not get in touch with me by Friday, I'm calling my credit card company and filing a dispute. Whether or not I receive my order, I will not order from Direct Gardening or Four Seasons Nurseries again.
On May 6, 2013, Burgess Seed responded with:
"On May 28, 2013 1:39 PM, Burgess Seed responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."
|On May 3, 2013, SLOJSW Pineville, WV wrote:
Our order arrived in the time line stated, the plants were in excellent condition. We were very pleased with the service and our order... Great Job !
On May 3, 2013, Burgess Seed responded with:
"On May 28, 2013 1:38 PM, Burgess Seed responded with:
Thank you for your post! We are happy to hear that you are pleased with your order. Happy Gardening!"
|On May 3, 2013, kbateman Vienna, VA wrote:
I ordered 28 plants and 1 pack of seeds, totalling over $79. I did receive the pack of seeds. However, it is now May 3 and I have still not received any of the plants. I have not received ANY status updates, anticipated ship dates, tracking numbers, etc. Nothing. I have contacted Customer Service twice, and the only thing they tell me is "soon" and "in time for planting in your area." Well - planting time in my area is almost over! If the plants arrive and in good shape within the next week, I will consider updating this review. Either way, I will NEVER again order from this company. At this point I'm hoping that I didn't lose $79 for non-existent products!
On May 3, 2013, Burgess Seed responded with:
"On May 28, 2013 1:37 PM, Burgess Seed responded with:
We are sorry to hear of this problem. A customer care representative has contacted this customer for further information"
|On Apr 24, 2013, imagardner1967 Old Orchard Beach, ME wrote:
I ordered 54.00 in plants (including their 9,99 shipping) and received a giant green unpadded bag with my order in it. Needless to say many of the 'dormant' branches were broken, their idea of a 1-3' tree is a single stick smaller than a pencil, and my rose bush (again the few branches were no bigger than a pencil if even) was bare root but enclosed in a non-vented plastic bag in itself that it's molding.
On Apr 24, 2013, Burgess Seed responded with:
"On Apr 30, 2013 1:25 PM, Burgess Seed responded with:
We are sorry to hear of this customers experience. Of course if any item is received not as advertised we would be happy to issue replacement.
|On Apr 18, 2013, kc2011 Elkin, NC wrote:
Received my plants several weeks ago, soaked according to directions and planted in potting soil. They are growing well and greening up great! Lots of new leaves! I will be ordering again! Thank you Burgess!
On Apr 18, 2013, Burgess Seed responded with:
"On Apr 30, 2013 1:18 PM, Burgess Seed responded with:
Thank you! We are happy to hear that your plants are thriving. We look forward to being of service in the future!"
|On Apr 10, 2013, WFCinSC Greer, SC wrote:
Horrible company. I ordered a Dawn Redwood from this company and it came in a red bag with completely dried out roots. To top it off they had packed starter fertilizer (another part of my order) in the same bag, which had spilled out and coated the roots. How can a respectable company send bare root trees with no packaging material to hold in moisture? Don't they care about their product at all?! Needless to say I'll be asking for a replacement until I get one that might actually grow.
On Apr 10, 2013, Burgess Seed responded with:
"On Apr 11, 2013 2:06 PM, Burgess Seed responded with:
We are sorry to hear of the problem with this order. The bare root items are dormant when shipped which is why there is no moisture or soil around the roots as this is not necessary.