Posted on May 6, 2015, updated June 23, 2015
I have not ordered from mail order garden companies in years but this winter was so debilitating and unending that when I received a Burgess catalogue I just had to thumb through it and started mentally checking off unusual things I would like just to feel like I was actually gardening again. In the end I decided to order these plants, none of these varieties of which I have seen around here in the numerous nurseries I frequent. I ordered several shade plants (primroses, hosta, dianthus) and a fruit cocktail tree as well as red daisies, day lilies, yucca, etc. The order came to a bit over $100. I made the order back when the snow was thick on the ground and was rather surprised that they charged my credit card immediately and not on shipment, but that wasn\'t really a problem. I had no trouble getting through to order.
The plants arrived in a bag a few weeks ago, just about when they should have. The bare roots all looked healthy. In the booklet they had a paragraph: Is That Tree Dead or Alive? instructing you to scrape the bark a bit and see if, of course, underneath it was green or brown. My fruit cocktail tree (which was quite thick, unlike the twigs sent by the Arbor Day foks etc which are viable but tiny) was vibrant green underneath. I was able to plant the bare root plants and the tree immediately, but there was a warning not to plant the potted plants (there were about eight small ones) if there was a chance of cold and, Unending Winter, we were expecting temps in the low 30\'s for several nights.
So I put these plants as instructed in the basement.
Meanwhile I noticed that I had received two Stella d\'oros which I hadn\'t ordered and didn\'t receive the hostas. One look at the form explained why: one of them was 7377 and one was 7337 - it was a simple error. In calling I did get a busy signal three or four times, which surprised me, but then got through and I admit I expected to be told they would simply ship the two hostas but was told I had to send back the packing slip. When I protested that this was for the warranty the clerk told me that it would be kept on file once they received it. Also a little surprising- I was starting to think the words \"fly by night\" described the company.
So I mailed it back that day with a note explaining the situation (again). Then I broke my foot. Between that and the ungodly unseasonable cold I didn\'t get the potted plants in the ground for a week and by then the edelweiss was a goner and the three primroses on their way out (the dianthus and other primrose seem to have made it). I figured a week in the basement should not have done the plants in so I attempted to call Burgess but again, busy signal. So I emailed them. I am thus postponing a verdict on their customer service. I fully expect them to send the hostas and replace the other four plants.
As for the plants themselves, outside of those weaklings that didn\'t make it, the others looked pretty healthy, as did two indoor citruses I ordered.
On June 23rd, 2015, sullific changed the rating from neutral to positive and added the following:
I did email Burgess several times, but did receive the hostas they had mistakenly not sent.
I asked if the edelweiss and plumeria, which were not bare root and had to be held a week due to cold weather here and didn't survive a week in the basement very well, could also be replaced. I said I would take responsibility for the three primrose which while a big ragged were still quite green when planted.
Despite the fact I had my broken foot and could not water the plants (and we were in a drought) - only got out twice to use the hose, and it only rained once, in over a month - the plants were all coming up and doing well, even the fruit cocktail tree which, due to my injury, was now being surrounded by raspberries I hadn't been able to cut back - it had several leafy branches.
Burgess did sent a replacement for the edelweiss and the plumeria,and then I received the primroses, which I had said they didn't need to replace.
It did take a while, but there were no questions asked and no demanding that I send the dead edelweiss (which of course was just a plug of dirt) or anything like that.
When I went to plant the primroses, I discovered that, against all odds and hidden under copious weeds I had not been able to remove, the original plumarias, which my husband sort of half-planted in their already sorry state after that week in the basement, were doing fine.
I do find the length of time it took to replace things inordinate, but I cant complain about the quality or the refund and replacement policy itself. Thus I am changing my neutral review to a positive.
On Jun 11, 2015, vineymaple Grand Mound, WA wrote:
I ordered about 40 willows and some other small perennials. I would say nearly all of the willows have sprouted and are growing well (maybe there is one that still has not come out yet, but it is still green). Two of the perennials were kind of dry and crisp when they arrived, however I did put them in seeding soil, watered them well, and placed them under a fluorescent for a few weeks and they came back really nice. I was hesitant from the negative reviews on here, but I am pleased overall with the quality and service.
On Jun 11, 2015, 4RealFood Mount Orab, OH (Zone 6a) wrote:
I have had nothing but a positive experience ordering from Burgess over the years. The plants do arrive without warning but I am usually chomping at the bit in early spring to get outside and get dirty any way so it's like a pleasant surprise to me.
Some of the plants do arrive small and weak looking but plant them and give them a chance! Have patience! (After all, if you do not have patience, maybe you should pursue another hobby instead of gardening!) Some of the better trees and bushes I have on the property have come from these small, wimpy looking twigs I have gotten.
I have used their plant warranty on several occasions and they have never challenged me on anything, just sent the replacement plants and we tried again.
I have bought from Burgess and other Direct Gardening companies for about 6-7 years now and I will continue to do so.
It's been years since I have ordered from a mail order company…. bad luck every time. But, I decided to give Burgess a try due to the selection and prices.
The plants arrived a bit later than I expected but in plenty of time to put in the ground. The root plants are excellent and the bulbs are fresh and slightly sprouting - as they should be. The seeds? Well, time will tell, of course.
I'm happy with my shipment and will most likely order from them again and definitely recommend them to my friends.
On May 30, 2015, Carsjuanjose Des Moines, IA wrote:
I been buying from this company for over 5 years as their prices are good they do take awhile to ship out but it depends on the type of order you made potted plants tend to take a little bit more but I just got my order and every thing looks green and healthy I will be doing business again next season I order the citrus collection every thing arrive at about a a foot tall as they should be
On May 30, 2015, sveltevictoria78 Medway, MA wrote:
I found the best way to contact them is through their email. They are courteous and checked on my staus of order. They were running a little behind, but they said they would ship it right out. IT was here in 2 days! My pear tree and rose bushes were soaked, but even dormant show no sign of life remember to do the scratch test right away. My 3 in 1 citrus tree was in beautiful shape and i transplanted to a larger pot..plenty of foliage, my asparagus roots had a tiny bit of mold..just rubbed some off. They are in the ground now and are doing fine. Just remember trees are hard to ship through the mail and do scratch test right away if you wish to go that route and soak in water. Make sure to contact them right away with problems..they resolved mine right away. Better to use email..they are mostly busy on the phone. The seeds are phenomenal and they have been taking care of many generations through their seeds. Please give the seeds a try everyone. Germinate them inside first. Good luck!!!!
I have ordered from Burgess for several years now. Each time has been positive. My orders arrive in time for spring planting. Items that I have ordered arrived in good condition. I will continue to order from Burgess each and every year. The prices are fair and usually a great bargain.
After reading all the reviews here about this company, my heart sank and was now anticipating the worst.
My plants arrived in a bag, the 2 5in1 trees were bare-root as others here indicated and looked dead(Pear was a whip and Apple had branches). Grafting unions looked good on both trees. I have purchased berries bare root before, and the currants and gooseberries looked nothing different from what other nurseries sold.
I soaked the trees overnight in water exactly as the instructions said (I even scratched the bark and confirmed it was green underneath) and planted them. A couple of weeks later, lo and behold the buds were green and now both trees are growing well. The Pear has many new branches popping out as well. All the berries survived. Either I am very lucky, or the people here don't know how to properly care for a bare-root dormant tree.
The St. John's Wort and Wintergreen shrubs shipped very much alive in plastic pot holders and looked great, as did the 4 different citrus trees I purchased.
Did they take far longer than I expected, yes they did. But, this is a discount place that sells items for 50-75% what you would pay elsewhere for many items, so you should expect some tradeoffs.
People should not expect this company to be a top rate nursery. You get what you pay for. I am happy with my purchase, but I also understand that if it isn't perfect, it's my fault for choosing them and trying to save a buck.
My experiences with Burgess Seed have always been free of frustration, with very few end-of-season disappointments. I am not going to write every successful seed story that began with Burgess Seed , but long reviews only get read if they are full of complaints and blame. I will say, however, that last summer I ordered "Better Boy" tomatoes from Burgess because I listened to my grandma's advise (I live on my family's homestead farm and every generation has been fed primarily by growing their own garden so my grandma knows what varieties from which vendors will produce high yields and great flavor.) My neighbor, on the other hand, ordered them from somewhere else because she read a bunch of negative reviews about Burgess Seed. And when I say she read bad reviews, I mean she read into Burgess's star rating and concluded that she should buy seeds from Amazon.....
She had a 50% germination rate; my germination rate was 90%.
I live in Utah at 7500 Ft above sea-level, and a lot of plants ordered from other states can't handle the dramatic change in environment. The only times I have had Burgess plants die have been due to my refusal to accept that the plant I want doesn't grow where I live. And even when it is my fault that a plant doesn't do very well, they still hold to their satisfaction guarantee and replace them.
Burgess has fed the families of my great-grandma, my grandma, my mom, and now mine. We buy from them with our cellars in mind, not current trends pinned all over social media.
I have been dealing with this company for more than 6 years, This year I ordered on June 25th, plants arrived on July 1st. a citrus tree, Mekong banana tree, (ordered 1 but received 2) and 3 victory rhubarb's. The citrus plant had already fruited about a foot tall, both banana tree's also a foot tall, and 3 very healthy rhubarb starter's. I have always had success and healthy plant's. I see alot of negative feedback on the warranty policy, the booklet they enclose clearly states how the warranty is handled, I had a issue year's ago with one item I followed the instruction's mailed what they asked for and it was handled with no problem's. No phone calls needed. Great experience always.
In March, I ordered two elderberries (bareroot), a maypop (potted), and liatris bulbs. After reading reviews, I expected nothing but dead vegetation, but Burgess/Direct Gardening was markedly less expensive than other vendors so I went with them. I received my package generally on time and planted everything. Now in June, my bareroot elderberries have tons of new growth, my maypop is thriving and I think everyone of my 40 (?!?) liatris came up. Speaking of which, I wanted 2 or 3 liatris, but they only sold them in packs of 20 (for less than one plant in another nursery) and they gave me 20 more free. I thought maybe 10 percent would come up, but they seem to all have and now my plants are healthy and 2 feet tall. The 3 hardy gladiolas they gave me (free) came up and are healthy; alas the 3 balloon flower bulbs they gave me (free) were dug up by the squirrels.
I've ordered from multiple nurseries. Perhaps the plants arrived in less attractive packaging, but everything was fine, alive, and thriving 3 months out. I won't hesitate to order again.
I placed two orders with this company. I was concerned at first when I saw the numerous negative comments here shortly after ordering. My orders consisted of currants, bush cherries, honey berries, castor bean seeds, hardy kiwi, and a "Giant Mekong" hardy banana. The first order containing the berry bushes and kiwi arrived looking healthy. The second order was split into two parts, one with the seeds and one with the trees/banana. The seeds all sprouted with no issues. The cherry trees arrived dormant, but very much alive. The only issue with these was the packaging. The trees were simply put in the bag without water, which given the quality of the first order I assumed to be the result of negligence by a particular individual rather than the company as a whole. In general, I was very happy with my order and all my plants are doing well a month later. The price is unbeatable. I would consider ordering again, but the shipping issue with the trees should be addressed as I am sure it would have been a problem if I was not only one state away from where it was shipped
I ordered 12 hedges and 4 fruit trees..6 hedges and one fruit tree did not grow! As a gardener this is expected! I let then know and they were very print to send me the replacement items! I recommend this company and will definitely order from them in the future!!
This is a review from my experience with Burgess Seed online.
Overall: EXCELLENT (so far)
I ordered around 35 trees/shrubs online and the order did arrive within 2 weeks, which was early since the order confimation did say please wait two weeks for processing, then plants will ship.
The plants came yesterday, packaged as most online plants do, in bags. The bags were wrapped nicely and labeled well.
I opened the bag and the single blue spruce I ordered was packaged in a separate bag from the other trees.
All of the specimens I received have a very nice root system for smaller starter trees and the blue spruce is beautiful in color and strong. I have placed the trees in water and will update after planting and evaluating
Overall so far, with proper expectation, every seems great.
I have ordered seeds and plants from Burgess for several years. I have had wonderful results with seeds I receive from Burgess. I have also had positive results with tress I have ordered from them. But - I knew how to care for and plant dormant, bare root stock...you need to put the trees in water overnight and then make sure to water often after planted.....I have not had much luck with plants...nothing grew from my perennial garden collection last year and I ordered another one this year and everything was mushy and moldy when it arrived - we will see if anything grows.
My experience with Burgess has been generally positive so far. I only discovered the large number of negative reviews against them after I had placed my order, and I was extremely nervous, particularly because they give you no order updates, no method to confirm order status, and no shipping notification. The first portion of my order arrived, out of the blue, yesterday. Aside from some slightly moldy asparagus starts, everything looks to be in a healthy dormant stage. The grape vines I ordered are small, but well rooted, and considering I only paid three dollars for them, I am pleased. I ordered three red robin hood roses, also, and I'm actually shocked by how large and healthy they seem. I paid about $4.50 for each of the plants, and I honestly expected a rooted stick. Instead I received three fairly large, well rooted plants, carefully packaged, and ready for the ground. All the gladiola bulbs I ordered seem firm and healthy. Yes, a few of the asparagus packages have a touch of mold, and maybe I should be more concerned, but I'm not. I received 40 starts for $16 dollars, less than .50 a root crown, which is a better deal than the local nursery. Shipping prices can't be beat.
That being said, I will look forward to the rest of my order being delivered. I truly wish this company would give shipping notification and tracking numbers on their purchases, particularly because we are buying live plant materials. Aside from that, so far, I am pleased with the very low prices, the seemingly good quality, and Burgess as a whole.
Burgess is a wonderful company. I ordered privet hedges and was short by 2. I told them and they immediately sent me 5 more. I was so happy with them I ordered 40 more and they were large plants. They were very receptive and very helpful This is one of the best companies I have ever dealt with. Customer Service is wonderful!!! They truly know how to treat their customers. I will tell everyone I know what a great company they are!!!
On Nov 18, 2013, Burgess Seed responded with:
"On Dec 19, 2013 10:35 AM, Burgess Seed responded with:
Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. Thank you again and happy gardening!"
I placed three different orders with Burgess Seed Co. back at the end of may. I had read a lot of reviews and was shocked at how many negative reviews people were posting. I stayed unbiased, waiting for my order to come in so I could make my own judgements. Needless to say within a two week time period my orders come in. Now I'm going to tell you exactly how the looked when I received them. The orders were inside solid green shipping bags, these weren't flimsy. Each plant was individually protected by a cardboard pouch, neatly stapled at the top with tags for identification. Now my order included climbing vine, bushes, container plants and such. How thrilled was I when I saw how lush and green my plants were! There was no mold or broken plants. They didn't look like twigs either. Overall I am completely satisfied. You get exactly what you pay for, these plants wer e cared for and shipped appropriately. Any mishandling happens between your postal service and delivery. I will continue to order from Burgess Seed and I recommend that you give them a chance too. They were prompt to answer any questions that I had, and were never Impatient with me. Thank you for making my experience pleasant and hassle free!
I read a lot of negative reviews but I really wanted cheap trees so I decided to risk it. I placed my order in early Feb. My order arrived in early March. It consisted of many sticks with roots. Each stick was clearly labeled so I would know what was what.
I didn't know where I wanted to plant my trees and I had read so much about trees never growing so I decided to just plant them in a bunch of pots for now.
After a few weeks the first trees started growing leaves. Slowly several more of the trees began to show signs of growth. Many did not. By the end of March, 6 trees were still sticks and 4 had sprouted. By mid April 2 more trees had sprouted. By last week 4 trees still hadn't done anything and I told my hubby it was time to forget it. But I was busy and didn't have time to through them out. Yesterday 2 more trees were showing life!
I think people who write the bad reviews about trees being dead don't think about the different time periods for different types of trees. I bought two of each tree type and each type is sprouting within a day or two of each other. It has taken two months for my lily of the valley trees to sprout! And I was sure they were dead. I am so glad I didn't give up. The only two trees to not sprout out of my 16 tree order are my red buds but I will not give up.
I wonder how many of those negative reviews just didn't give their tiny plants time to wake up. I love my trees and the ones that have started sprouting are now growing like crazy! I would absolutely order from them again.
On May 8, 2013, Burgess Seed responded with:
"On May 28, 2013 1:43 PM, Burgess Seed responded with:
Thank you for your post! We are happy to hear that your trees are thriving! Happy Gardening!"
Received my plants several weeks ago, soaked according to directions and planted in potting soil. They are growing well and greening up great! Lots of new leaves! I will be ordering again! Thank you Burgess!
On Feb 9, 2013, sweetpeafairy Sunnyvale, CA wrote:
Just last week I placed an order with Burgess and have been very happy with their Customer Service. I am looking forward to the receipt of my plants at the appropriate seasonal time and will update at that point.
This is my first time ordering from any mail order/internet gardening site. After finding this site and reading all the negative feeback I was feeling discouraged about my two orders totaling around $180. The two week processing time came and went, I waited another week before calling, got a friendly CSR that informed me that shipments were being delayed because of the heat wave, this sounded reasonable. After another week my first package arrived. As others have said, the packaging is pretty sorry looking, and the sticks with roots looked pretty sad. My wife and I immediately planted everything as directed, and soaked the sticks overnight and planted the next day. Approximately four days later the order of fruit trees arrived, I was not there to witness the actual packaging but when I arrived home in the morning I was unimpressed with the purchases I'd made sitting in the bucket of water, but again we planted the trees as instructed.
It has been about three weeks, two (of 6) of the hydrangeas (which arrived potted) don't look as though they will make it. The blue festuca grass (3) does not show any signs of life. The two ferns and the daylilies from the color in the shade garden have done nothing so far. I bought the dwarf fruit tree trio, the only tree not showing leaves is the pear, but it is still green under the bark. The two cherry (trees/bushes) have shown the most growth with many leaves. The silk tree has one small green growth at the base and I'm hopeful as this was the largest stick I received. Everthing else from the shade garden has come up nicely, the ground cover rose has a great deal of new growth. The mock orange (2) while not getting any larger has green buds, and some leaves everywhere. The two lilies I purchased have come up although I'm not certain if they will bloom this year.
While I was put off by the slowness of the transaction, in this day and age we are so used to instant gratification with our purchases. The condition of the plants when they arrived was scarey. A lot of the plants that I bought, I have not seen anywhere else locally, and definately not at that price. Yes, it will be a year or two before some of my plants look anything like the ones in the catalog, but I was not expecting to get full grown plants/trees in the mail. I kept my shipping labels and I have every confidence any plants that do not make it through this winter will be replaced, maybe not as quickly as I'd like but I think gardening is an exercise in patience.
Another thought, I did buy some lily bulbs for my wife's birthday in May, during a QVC moment of weakness. 25 Dutch Master Grower bulbs for about $35. The bulbs arrived in a bag, inside a box. they were planted as directed 20 of them came up only about half of those ever bloomed. I complained and was told I would get 5 new bulbs. Three weeks later I received another box of 25 bulbs. I did not want to have to plant 25 more bulbs and frankly that was more than would fit into the area I had set aside for them. I planted them anyways and again only about 20 came up and fewer than 7 will bloom before winter. None of the blooms were anything like the ones on TV. I paid much more for these bulbs up front and my results with them is not as good as those with Burgess, so far.
On Jul 13, 2012, theatreorganman Valdosta, GA wrote:
I have been not only pleased but somewhat amazed at the plants I have ordered from Burgess. Especially noteworthy are the Rose of Sharon trees I purchased for about $2.50 each. They have been planted in my smaller garden less than 6 months and today, two of the plants are covered in a mass of double purple blooms. The other two plants are begining to exhibit a plethora of buds.
My Sugar Sweet Cherry has also performed well above all expectations and has grown over two feet in less than six months.
I did receive a damaged climbing rose (the tap root was broken in shipping) and immediately got a healthy replacement. It too is growing at an astonishing rate.
I don't think you can find better values by mail/internet than with Burgess!
Posted on March 30, 2012, updated May 9, 2012
drastically scaled back my first order with this company based on reviews. it is with extreme regret that i can't check positive because our order arrived yesterday and our plants are amazing. fresh, moist and green despite being on a truck for several days. yes the trees look like sticks but they're sitting in a bucket of water and i'm sure they will be just fine. My only problem is that my order is short by one plant (only two prime-ark blackberries when i ordered three). i called this morning and jeff was very polite but in order to get my third blackberry i now must mail a detailed letter and my original shipping label, you know the one i need to keep for the one year warranty, back to the company. why can't they just say "we're sorry there is another blackberry on the way"? seems like it would require very little effort on their part to get an outstanding review from me and a lot of effort on my part just to get the dang $7.00 blackberry that i ordered. not sure if I'll bother trying to get the plant or ordering from this company again, I don't have the time for BS.
On May 9th, 2012, ShanMan changed the rating from neutral to positive and added the following:
my other blackberry arrived in magnificent condition so i am changing my rating to positive. one of my two mosquito shoo geraniums has since died and i will be sending it back but on the whole i am not worried as it was only $.01. two persimmon trees planted still show no outward signs of life but definitely pass the scratch test at the base and i am still sure they will be just fine as the two pomegranites in the same order a busting out like crazy. All plants are of top quality and i will be sure to order from this company again.
On May 5, 2012, mnflower East Gull Lake, MN wrote:
I am new to ordering online and my dad expressed that he did most of his ordering from burgess most his life so I followed his direction and boy was I amazed at the kind, pleasant people I had dealt with, My order was shipped when they said they would, they shipped when it was time for me to plant and all of my plants we are stated when ordered, sealed, wet with plenty of soil, but the time I got he plants I had buds all over all of them and I bought, roses, 3 of them, they come with directions how to plant and today they are all green and budding like crazy..One bad plant does make a company bad. I would definately encourage others to buy there products from this company. I am very pleased and amazed at how many buds were already on them all.
I ordered for the first time from Burgess this year. I have much experience with other catalog/online plant suppliers. When reading reviews of this or any other catalog company, please be aware that some of the reviewers posting negative reviews have never ordered plants before, and are not aware of the way it works (plants are typically bare-root, cuttings, etc and aren't "pretty" on arrival; also typically shipping is when the company feels appropriate planting for your area is).
My plants arrived in good shape, with the exception of one butterfly bush that the root appeared moldy (I'm still going to see whether it grows). They arrived in several shipments (expected) and at an appropriate planting time (mid-April).
The ordering was easy, shipment as expected, and the plants arrived healthy. I cannot comment on customer service, but many of the issues other reviewers ran into are not issues most would be likely to encounter (calling them to have a shipment moved up, calling to check on an order, etc). Possibly that's because I just ordered and relaxed, trusting that my order would arrive, and that if there's a problem it can be rectified at the WORST case by stopping payment on my credit card. And lo and behold - it did arrive, and in good condition!
This is the first year that I purchased anything from Burgess, but the shipment came in 2 orders, the first one came fine and by Fedex. the 2nd came with USPS, which I hope they never send with them again, the shipment was shoved in my mailbox even tho it was too big to fit in. The plants all looked like they were dead but after inspecting them a little bit more you could tell that they were just dormant. I ordered 10-12 different Roses, 4 Weeping Willows and assortment of other plants. They are all in the ground and you can see that they are starting to bud. So far I am happy with my purchase. Burgess gets a positive review from me for speed of shipment, ease, and the price of the items. I'm hooked on the buy one get one for a cent. :)
I ordered a lot of plants my first time out ordering from Burgess, I only did so because my grandmother used to. I did not have good luck when e-mailing to ck on a shipment which I began to worry about after they had billed me 2 months prior-I finally got an email saying they were in the shipping Dept-but it still took another 3 weeks. I did not expect the twigs, sticks and dry grass-I ordered seeds too-some I could plant in late fall, not according to their package but what I read on-line-I did not realize I would be getting 'dormant' plants-but used the instructions and planted all anyways-my weeping willow started gettting leaves right away, which fell off once winter set in, but I can see it is growing a bit anyways. Same with 2 lilac twigs-they are all sticks right now-I did ck one tree that had no leaves that looks dead but a light fingernail scrape shows green in the trunk so I am sure it is fine-the grasses still look dead, blue fescue-but all arrived for planting at a time when growth is not number one priority as being visible. Now my burning bushes on the other hand started to get masses of green leaves shortly after our first cold freezes-same with my winter hardy roses. I am giving them a good rating based on the prices and instructions-I do see even dormant that there is life of some sort-and I did additionally add root growth liquid to all just in case. I have heard that even a year is not enough to know with some plants so have all planted in good locations for them and plan to plant around them because high patience with verything is not my strong point!-I have seen my grandmothers from Burgess take 2-3 yrs to really take off and am willing to wait on certain plants in the belief that overall these may end up being my sturdiest plants in the future because they were bare root. I am not thrilled with my own yet-but can say that my grandmothers-which are only purchased (she is very loyal to this company) over the years from Burgess and the Dutch sounding line they are affiliated with-are outstandingly healthy plants, and she has a yard full- so I know what possibilities may be in store for my own. The only negative was email responses and my own not understanding their shipping dates, which I do know now! I will definitely order again.
On Jan 9, 2012, prettyflower1 Evergreen, WI wrote:
I have to admit that I was a little shocked when I recieved my hydranea treas-looked like sticks. They were dormant-followed the instructions and to my delight they came to life and flowered. I ordered a variety of plants and a few trees.
Not everything survived but most of it did. I have been ordering for several years now and will order again. The prices are great. If something does not make it I don't feel to bad. I have tried a lot of companies, paid more, felt bad when plant/tree did not come back. I am ordering again this year!
On Jan 9, 2012, Burgess Seed responded with:
"On Jan 12, 2012 3:56 PM, Burgess Seed responded with:
I wanted to thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. I just wanted to thank you for taking the time to post your comments.
Posted on November 2, 2011, updated November 3, 2011
I recently ordered some plants from Burgess. The almond tree I ordered was not available. As a substitution, they sent me two chestnut plants. I contacted the customer care department through e-mail and explained that I did not want the chestnut trees. They offered me a refund for the almond tree or the choice of being put on a waiting list for the almond tree. They also allowed me to keep the two chestnut trees. If I find that I like chestnuts as well as I like almonds, I will probably order more. I am very well satisfied with Burgess plants and customer service.
On November 3rd, 2011, dorismarie added the following:
My plants also looked like dead sticks when they first arrived. But, I followed the directions and soaked them in water and then planted on a Saturday. By Thursday, the Rose of Sharon "sticks" had started putting out new leaves.
We purchased a new home about a year & a half ago which sits on a little over 2 acres - most of it yard. We decided to plant some fruit and nut trees, not just for our own enjoyment but to increase the value of the property. We ordered quite a bit from Burgess and a few from Four Seasons. The orders arrived right before Memorial Day weekend - when it was already HOT here in Georgia. I didn't expect them to be shipped until fall.
All the plants arrived as dormant bare root in plastic bags. It took me 3 days to get them all planted or potted. As I was about to plant one of them, I realized they had sent me a peach tree instead of the dwarf stanley plum that I'd ordered. Apparently that variety was victim of crop failure, yet when I visited their site, the only plums they were selling were the dwarf stanley variety. I called the company because I didn't want a peach tree at all! I didn't order any, why would they believe that would be a suitable substitute. I was instructed to send the peach tree back to them with the shipping label and a note with my request. I did, and a couple of weeks later, I received a dwarf stanley plum.
As any gardener/farmer will tell you, you're not gonna get 100% of the seeds/seedlings you plant to grow. That's just a part of nature. Of the 14 trees ordered from Burgess and Four Seasons, 5 haven't "survived" (including the dwarf stanley), but the other 9 are growing beautifully. I'm in the process of sending the shipping labels back with requests for replacements right now. Found this discussion while having trouble getting their websites to come up. :(
Overall, I'm very pleased with the quality and service I've received from both Burgess and Four Seasons.
On Sep 9, 2011, ccsslb Chenoa, IL (Zone 5a) wrote:
I actually read the reviews here first, but decided to take a chance anyway. I am in the process of converting all of our landscaping to edible choices for my family and livestock. I needed a LOT of plants and I was able to speed up my plans due to the affordable prices at Burgess.
I ordered over $400 of fruit and nut plants this Spring. They arrived in several shipments in the infamous green and red plastic bags. I knew I was buying dormant, bare-root plants and was not surprised to receive the 'dead twigs' that everyone talks about.
It was also no surprise to me that, although most of the plants grew very well, some just didn't make it. There was about a 10% fail rate. But I also bought plants at the same time from some very reputable companies and local nurseries. Some of those didn't make it either. That isn't a reflection on any of the companies I bought from, it's just the nature of delicate young plants.
On August 22, I sent them a letter along with the original shipping labels detailing which plants failed. Today, September 9th, I received the first of two shipments of replacement stock.
I waited to post this review to first see how they would handle the warranty. I am very pleased with my experience with this company and, in fact, am preparing my next order.
BTW, in case you have a skeptical mind like me, I am a real person and I don't work for them in any way!
I purchased and planted 2 sub-zero roses in 09; I did not mulch, cone or tip them prior to our severe, No. MN, zone 4 winter.....they lived. This year I planted 9 more and they are beautiful; I look forward to enlarging my rose garden and ordering another assortment of 9 next spring. The price was very reasonable and I am very pleased with the experience.
My sister in-law and I placed a fairly large order with Burgess.com for the first time around the first week in June - BEFORE I discovered Daves Garden and the warnings about Burgess. But, 2 weeks later our order arrived in 2 shipments. We had ordered Sub-Zero Roses, Ground Cover Roses, a Dainty Double Cushion Rose, 2 Tree Hydrangeas, 2 Butterfly Bushes, 2 Purple d'Oro Daylilies, 12 Creeping Red Sedums, 6 Astilbe, 6 Purple Ice Plants, 40 Blazing Star Liatris, 6 Hardy English Primroses, and Hydrangea. I was pleased with the plants; they were alive and healthy-looking, though small. We soaked the roses in water for a couple hours, then planted them. We also planted the rest of the plants as soon as was possible. I have been amazed by their growth since then! ALL of the plants, except the Purple Ice Plants, are thriving! It has been such a pleasure to watch the plants grow. And with their unbeatable prices, I will be ordering from them again sometime....hopefully my second experience with them will be as good as the first!!!
I ordered several trees from them this year and was pleasantly surprised to find that unlike most of the nurseries these trees were actually dug up with all its roots and not sheered off right under the ground. I have planted them and so far they have leaves on them. I also purchased several plants including two rose bushes and they are all doing well. I was pleasantly surprised with my plants and have ordered again.
Posted on April 9, 2011, updated April 20, 2011
Why leave a comment here? This company is pretty much hated here and elsewhere and apparently they do screw up a lot. However, my experience with them was great. I got hazelnuts, a russian mulberry, a bush cherry and a currant. All arrived when they said they would. All were healthy and had GOOD roots systems. Some other companies prune the roots or simply jerk the plants from the ground. All had viable buds here. Several were already starting to burst bud. I planted them and we'll see how things go. I might have to come back and change my rating but for about 25 bucks I got a heck of deal so far.
On April 20th, 2011, jeainky added the following:
I went back to check on the plants I received and expected good results and was not let down.
Mulberry has a ton of leaves. The hazelnuts took well and are leafed out as well. The bush cherry looks great. The only thing that didn't work out was the currant which was iffy when I planted it but hey I got more than my money's worth and will be ordering again.
In January 2011 I ordered 12 Creeping Phlox and 3 English Lavendar. I received both orders 2 weeks ago. Since it's not quite warm enough to plant outside, I soaked them in a bucket of water and decided to plant them in planters and put in the greenhouse. They are all healthy plants and my full order was all there. Will I order from them again? ABSOLUTELY.