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I have been dealing with this company for more than 6 years, This year I ordered on June 25th, plants arrived on July 1st. a citrus tree, Mekong banana tree, (ordered 1 but received 2) and 3 victory rhubarb's. The citrus plant had already fruited about a foot tall, both banana tree's also a foot tall, and 3 very healthy rhubarb starter's. I have always had success and healthy plant's. I see alot of negative feedback on the warranty policy, the booklet they enclose clearly states how the warranty is handled, I had a issue year's ago with one item I followed the instruction's mailed what they asked for and it was handled with no problem's. No phone calls needed. Great experience always.
In March, I ordered two elderberries (bareroot), a maypop (potted), and liatris bulbs. After reading reviews, I expected nothing but dead vegetation, but Burgess/Direct Gardening was markedly less expensive than other vendors so I went with them. I received my package generally on time and planted everything. Now in June, my bareroot elderberries have tons of new growth, my maypop is thriving and I think everyone of my 40 (?!?) liatris came up. Speaking of which, I wanted 2 or 3 liatris, but they only sold them in packs of 20 (for less than one plant in another nursery) and they gave me 20 more free. I thought maybe 10 percent would come up, but they seem to all have and now my plants are healthy and 2 feet tall. The 3 hardy gladiolas they gave me (free) came up and are healthy; alas the 3 balloon flower bulbs they gave me (free) were dug up by the squirrels.
I've ordered from multiple nurseries. Perhaps the plants arrived in less attractive packaging, but everything was fine, alive, and thriving 3 months out. I won't hesitate to order again.
I placed two orders with this company. I was concerned at first when I saw the numerous negative comments here shortly after ordering. My orders consisted of currants, bush cherries, honey berries, castor bean seeds, hardy kiwi, and a "Giant Mekong" hardy banana. The first order containing the berry bushes and kiwi arrived looking healthy. The second order was split into two parts, one with the seeds and one with the trees/banana. The seeds all sprouted with no issues. The cherry trees arrived dormant, but very much alive. The only issue with these was the packaging. The trees were simply put in the bag without water, which given the quality of the first order I assumed to be the result of negligence by a particular individual rather than the company as a whole. In general, I was very happy with my order and all my plants are doing well a month later. The price is unbeatable. I would consider ordering again, but the shipping issue with the trees should be addressed as I am sure it would have been a problem if I was not only one state away from where it was shipped
I ordered 12 hedges and 4 fruit trees..6 hedges and one fruit tree did not grow! As a gardener this is expected! I let then know and they were very print to send me the replacement items! I recommend this company and will definitely order from them in the future!!
This is a review from my experience with Burgess Seed online.
Overall: EXCELLENT (so far)
I ordered around 35 trees/shrubs online and the order did arrive within 2 weeks, which was early since the order confimation did say please wait two weeks for processing, then plants will ship.
The plants came yesterday, packaged as most online plants do, in bags. The bags were wrapped nicely and labeled well.
I opened the bag and the single blue spruce I ordered was packaged in a separate bag from the other trees.
All of the specimens I received have a very nice root system for smaller starter trees and the blue spruce is beautiful in color and strong. I have placed the trees in water and will update after planting and evaluating
Overall so far, with proper expectation, every seems great.
I have ordered seeds and plants from Burgess for several years. I have had wonderful results with seeds I receive from Burgess. I have also had positive results with tress I have ordered from them. But - I knew how to care for and plant dormant, bare root stock...you need to put the trees in water overnight and then make sure to water often after planted.....I have not had much luck with plants...nothing grew from my perennial garden collection last year and I ordered another one this year and everything was mushy and moldy when it arrived - we will see if anything grows.
My experience with Burgess has been generally positive so far. I only discovered the large number of negative reviews against them after I had placed my order, and I was extremely nervous, particularly because they give you no order updates, no method to confirm order status, and no shipping notification. The first portion of my order arrived, out of the blue, yesterday. Aside from some slightly moldy asparagus starts, everything looks to be in a healthy dormant stage. The grape vines I ordered are small, but well rooted, and considering I only paid three dollars for them, I am pleased. I ordered three red robin hood roses, also, and I'm actually shocked by how large and healthy they seem. I paid about $4.50 for each of the plants, and I honestly expected a rooted stick. Instead I received three fairly large, well rooted plants, carefully packaged, and ready for the ground. All the gladiola bulbs I ordered seem firm and healthy. Yes, a few of the asparagus packages have a touch of mold, and maybe I should be more concerned, but I'm not. I received 40 starts for $16 dollars, less than .50 a root crown, which is a better deal than the local nursery. Shipping prices can't be beat.
That being said, I will look forward to the rest of my order being delivered. I truly wish this company would give shipping notification and tracking numbers on their purchases, particularly because we are buying live plant materials. Aside from that, so far, I am pleased with the very low prices, the seemingly good quality, and Burgess as a whole.
Burgess is a wonderful company. I ordered privet hedges and was short by 2. I told them and they immediately sent me 5 more. I was so happy with them I ordered 40 more and they were large plants. They were very receptive and very helpful This is one of the best companies I have ever dealt with. Customer Service is wonderful!!! They truly know how to treat their customers. I will tell everyone I know what a great company they are!!!
On Nov 18, 2013, Burgess Seed responded with:
"On Dec 19, 2013 10:35 AM, Burgess Seed responded with:
Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. Thank you again and happy gardening!"
I placed three different orders with Burgess Seed Co. back at the end of may. I had read a lot of reviews and was shocked at how many negative reviews people were posting. I stayed unbiased, waiting for my order to come in so I could make my own judgements. Needless to say within a two week time period my orders come in. Now I'm going to tell you exactly how the looked when I received them. The orders were inside solid green shipping bags, these weren't flimsy. Each plant was individually protected by a cardboard pouch, neatly stapled at the top with tags for identification. Now my order included climbing vine, bushes, container plants and such. How thrilled was I when I saw how lush and green my plants were! There was no mold or broken plants. They didn't look like twigs either. Overall I am completely satisfied. You get exactly what you pay for, these plants wer e cared for and shipped appropriately. Any mishandling happens between your postal service and delivery. I will continue to order from Burgess Seed and I recommend that you give them a chance too. They were prompt to answer any questions that I had, and were never Impatient with me. Thank you for making my experience pleasant and hassle free!
I read a lot of negative reviews but I really wanted cheap trees so I decided to risk it. I placed my order in early Feb. My order arrived in early March. It consisted of many sticks with roots. Each stick was clearly labeled so I would know what was what.
I didn't know where I wanted to plant my trees and I had read so much about trees never growing so I decided to just plant them in a bunch of pots for now.
After a few weeks the first trees started growing leaves. Slowly several more of the trees began to show signs of growth. Many did not. By the end of March, 6 trees were still sticks and 4 had sprouted. By mid April 2 more trees had sprouted. By last week 4 trees still hadn't done anything and I told my hubby it was time to forget it. But I was busy and didn't have time to through them out. Yesterday 2 more trees were showing life!
I think people who write the bad reviews about trees being dead don't think about the different time periods for different types of trees. I bought two of each tree type and each type is sprouting within a day or two of each other. It has taken two months for my lily of the valley trees to sprout! And I was sure they were dead. I am so glad I didn't give up. The only two trees to not sprout out of my 16 tree order are my red buds but I will not give up.
I wonder how many of those negative reviews just didn't give their tiny plants time to wake up. I love my trees and the ones that have started sprouting are now growing like crazy! I would absolutely order from them again.
On May 8, 2013, Burgess Seed responded with:
"On May 28, 2013 1:43 PM, Burgess Seed responded with:
Thank you for your post! We are happy to hear that your trees are thriving! Happy Gardening!"
Received my plants several weeks ago, soaked according to directions and planted in potting soil. They are growing well and greening up great! Lots of new leaves! I will be ordering again! Thank you Burgess!
On Feb 9, 2013, sweetpeafairy Sunnyvale, CA wrote:
Just last week I placed an order with Burgess and have been very happy with their Customer Service. I am looking forward to the receipt of my plants at the appropriate seasonal time and will update at that point.
This is my first time ordering from any mail order/internet gardening site. After finding this site and reading all the negative feeback I was feeling discouraged about my two orders totaling around $180. The two week processing time came and went, I waited another week before calling, got a friendly CSR that informed me that shipments were being delayed because of the heat wave, this sounded reasonable. After another week my first package arrived. As others have said, the packaging is pretty sorry looking, and the sticks with roots looked pretty sad. My wife and I immediately planted everything as directed, and soaked the sticks overnight and planted the next day. Approximately four days later the order of fruit trees arrived, I was not there to witness the actual packaging but when I arrived home in the morning I was unimpressed with the purchases I'd made sitting in the bucket of water, but again we planted the trees as instructed.
It has been about three weeks, two (of 6) of the hydrangeas (which arrived potted) don't look as though they will make it. The blue festuca grass (3) does not show any signs of life. The two ferns and the daylilies from the color in the shade garden have done nothing so far. I bought the dwarf fruit tree trio, the only tree not showing leaves is the pear, but it is still green under the bark. The two cherry (trees/bushes) have shown the most growth with many leaves. The silk tree has one small green growth at the base and I'm hopeful as this was the largest stick I received. Everthing else from the shade garden has come up nicely, the ground cover rose has a great deal of new growth. The mock orange (2) while not getting any larger has green buds, and some leaves everywhere. The two lilies I purchased have come up although I'm not certain if they will bloom this year.
While I was put off by the slowness of the transaction, in this day and age we are so used to instant gratification with our purchases. The condition of the plants when they arrived was scarey. A lot of the plants that I bought, I have not seen anywhere else locally, and definately not at that price. Yes, it will be a year or two before some of my plants look anything like the ones in the catalog, but I was not expecting to get full grown plants/trees in the mail. I kept my shipping labels and I have every confidence any plants that do not make it through this winter will be replaced, maybe not as quickly as I'd like but I think gardening is an exercise in patience.
Another thought, I did buy some lily bulbs for my wife's birthday in May, during a QVC moment of weakness. 25 Dutch Master Grower bulbs for about $35. The bulbs arrived in a bag, inside a box. they were planted as directed 20 of them came up only about half of those ever bloomed. I complained and was told I would get 5 new bulbs. Three weeks later I received another box of 25 bulbs. I did not want to have to plant 25 more bulbs and frankly that was more than would fit into the area I had set aside for them. I planted them anyways and again only about 20 came up and fewer than 7 will bloom before winter. None of the blooms were anything like the ones on TV. I paid much more for these bulbs up front and my results with them is not as good as those with Burgess, so far.
On Jul 13, 2012, theatreorganman Valdosta, GA wrote:
I have been not only pleased but somewhat amazed at the plants I have ordered from Burgess. Especially noteworthy are the Rose of Sharon trees I purchased for about $2.50 each. They have been planted in my smaller garden less than 6 months and today, two of the plants are covered in a mass of double purple blooms. The other two plants are begining to exhibit a plethora of buds.
My Sugar Sweet Cherry has also performed well above all expectations and has grown over two feet in less than six months.
I did receive a damaged climbing rose (the tap root was broken in shipping) and immediately got a healthy replacement. It too is growing at an astonishing rate.
I don't think you can find better values by mail/internet than with Burgess!
Posted on March 30, 2012, updated May 9, 2012
drastically scaled back my first order with this company based on reviews. it is with extreme regret that i can't check positive because our order arrived yesterday and our plants are amazing. fresh, moist and green despite being on a truck for several days. yes the trees look like sticks but they're sitting in a bucket of water and i'm sure they will be just fine. My only problem is that my order is short by one plant (only two prime-ark blackberries when i ordered three). i called this morning and jeff was very polite but in order to get my third blackberry i now must mail a detailed letter and my original shipping label, you know the one i need to keep for the one year warranty, back to the company. why can't they just say "we're sorry there is another blackberry on the way"? seems like it would require very little effort on their part to get an outstanding review from me and a lot of effort on my part just to get the dang $7.00 blackberry that i ordered. not sure if I'll bother trying to get the plant or ordering from this company again, I don't have the time for BS.
On May 9th, 2012, ShanMan changed the rating from neutral to positive and added the following:
my other blackberry arrived in magnificent condition so i am changing my rating to positive. one of my two mosquito shoo geraniums has since died and i will be sending it back but on the whole i am not worried as it was only $.01. two persimmon trees planted still show no outward signs of life but definitely pass the scratch test at the base and i am still sure they will be just fine as the two pomegranites in the same order a busting out like crazy. All plants are of top quality and i will be sure to order from this company again.
On May 5, 2012, mnflower East Gull Lake, MN wrote:
I am new to ordering online and my dad expressed that he did most of his ordering from burgess most his life so I followed his direction and boy was I amazed at the kind, pleasant people I had dealt with, My order was shipped when they said they would, they shipped when it was time for me to plant and all of my plants we are stated when ordered, sealed, wet with plenty of soil, but the time I got he plants I had buds all over all of them and I bought, roses, 3 of them, they come with directions how to plant and today they are all green and budding like crazy..One bad plant does make a company bad. I would definately encourage others to buy there products from this company. I am very pleased and amazed at how many buds were already on them all.
I ordered for the first time from Burgess this year. I have much experience with other catalog/online plant suppliers. When reading reviews of this or any other catalog company, please be aware that some of the reviewers posting negative reviews have never ordered plants before, and are not aware of the way it works (plants are typically bare-root, cuttings, etc and aren't "pretty" on arrival; also typically shipping is when the company feels appropriate planting for your area is).
My plants arrived in good shape, with the exception of one butterfly bush that the root appeared moldy (I'm still going to see whether it grows). They arrived in several shipments (expected) and at an appropriate planting time (mid-April).
The ordering was easy, shipment as expected, and the plants arrived healthy. I cannot comment on customer service, but many of the issues other reviewers ran into are not issues most would be likely to encounter (calling them to have a shipment moved up, calling to check on an order, etc). Possibly that's because I just ordered and relaxed, trusting that my order would arrive, and that if there's a problem it can be rectified at the WORST case by stopping payment on my credit card. And lo and behold - it did arrive, and in good condition!
This is the first year that I purchased anything from Burgess, but the shipment came in 2 orders, the first one came fine and by Fedex. the 2nd came with USPS, which I hope they never send with them again, the shipment was shoved in my mailbox even tho it was too big to fit in. The plants all looked like they were dead but after inspecting them a little bit more you could tell that they were just dormant. I ordered 10-12 different Roses, 4 Weeping Willows and assortment of other plants. They are all in the ground and you can see that they are starting to bud. So far I am happy with my purchase. Burgess gets a positive review from me for speed of shipment, ease, and the price of the items. I'm hooked on the buy one get one for a cent. :)
I ordered a lot of plants my first time out ordering from Burgess, I only did so because my grandmother used to. I did not have good luck when e-mailing to ck on a shipment which I began to worry about after they had billed me 2 months prior-I finally got an email saying they were in the shipping Dept-but it still took another 3 weeks. I did not expect the twigs, sticks and dry grass-I ordered seeds too-some I could plant in late fall, not according to their package but what I read on-line-I did not realize I would be getting 'dormant' plants-but used the instructions and planted all anyways-my weeping willow started gettting leaves right away, which fell off once winter set in, but I can see it is growing a bit anyways. Same with 2 lilac twigs-they are all sticks right now-I did ck one tree that had no leaves that looks dead but a light fingernail scrape shows green in the trunk so I am sure it is fine-the grasses still look dead, blue fescue-but all arrived for planting at a time when growth is not number one priority as being visible. Now my burning bushes on the other hand started to get masses of green leaves shortly after our first cold freezes-same with my winter hardy roses. I am giving them a good rating based on the prices and instructions-I do see even dormant that there is life of some sort-and I did additionally add root growth liquid to all just in case. I have heard that even a year is not enough to know with some plants so have all planted in good locations for them and plan to plant around them because high patience with verything is not my strong point!-I have seen my grandmothers from Burgess take 2-3 yrs to really take off and am willing to wait on certain plants in the belief that overall these may end up being my sturdiest plants in the future because they were bare root. I am not thrilled with my own yet-but can say that my grandmothers-which are only purchased (she is very loyal to this company) over the years from Burgess and the Dutch sounding line they are affiliated with-are outstandingly healthy plants, and she has a yard full- so I know what possibilities may be in store for my own. The only negative was email responses and my own not understanding their shipping dates, which I do know now! I will definitely order again.
On Jan 9, 2012, prettyflower1 Evergreen, WI wrote:
I have to admit that I was a little shocked when I recieved my hydranea treas-looked like sticks. They were dormant-followed the instructions and to my delight they came to life and flowered. I ordered a variety of plants and a few trees.
Not everything survived but most of it did. I have been ordering for several years now and will order again. The prices are great. If something does not make it I don't feel to bad. I have tried a lot of companies, paid more, felt bad when plant/tree did not come back. I am ordering again this year!
On Jan 9, 2012, Burgess Seed responded with:
"On Jan 12, 2012 3:56 PM, Burgess Seed responded with:
I wanted to thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. I just wanted to thank you for taking the time to post your comments.
Posted on November 2, 2011, updated November 3, 2011
I recently ordered some plants from Burgess. The almond tree I ordered was not available. As a substitution, they sent me two chestnut plants. I contacted the customer care department through e-mail and explained that I did not want the chestnut trees. They offered me a refund for the almond tree or the choice of being put on a waiting list for the almond tree. They also allowed me to keep the two chestnut trees. If I find that I like chestnuts as well as I like almonds, I will probably order more. I am very well satisfied with Burgess plants and customer service.
On November 3rd, 2011, dorismarie added the following:
My plants also looked like dead sticks when they first arrived. But, I followed the directions and soaked them in water and then planted on a Saturday. By Thursday, the Rose of Sharon "sticks" had started putting out new leaves.
We purchased a new home about a year & a half ago which sits on a little over 2 acres - most of it yard. We decided to plant some fruit and nut trees, not just for our own enjoyment but to increase the value of the property. We ordered quite a bit from Burgess and a few from Four Seasons. The orders arrived right before Memorial Day weekend - when it was already HOT here in Georgia. I didn't expect them to be shipped until fall.
All the plants arrived as dormant bare root in plastic bags. It took me 3 days to get them all planted or potted. As I was about to plant one of them, I realized they had sent me a peach tree instead of the dwarf stanley plum that I'd ordered. Apparently that variety was victim of crop failure, yet when I visited their site, the only plums they were selling were the dwarf stanley variety. I called the company because I didn't want a peach tree at all! I didn't order any, why would they believe that would be a suitable substitute. I was instructed to send the peach tree back to them with the shipping label and a note with my request. I did, and a couple of weeks later, I received a dwarf stanley plum.
As any gardener/farmer will tell you, you're not gonna get 100% of the seeds/seedlings you plant to grow. That's just a part of nature. Of the 14 trees ordered from Burgess and Four Seasons, 5 haven't "survived" (including the dwarf stanley), but the other 9 are growing beautifully. I'm in the process of sending the shipping labels back with requests for replacements right now. Found this discussion while having trouble getting their websites to come up. :(
Overall, I'm very pleased with the quality and service I've received from both Burgess and Four Seasons.
On Sep 9, 2011, ccsslb Chenoa, IL (Zone 5a) wrote:
I actually read the reviews here first, but decided to take a chance anyway. I am in the process of converting all of our landscaping to edible choices for my family and livestock. I needed a LOT of plants and I was able to speed up my plans due to the affordable prices at Burgess.
I ordered over $400 of fruit and nut plants this Spring. They arrived in several shipments in the infamous green and red plastic bags. I knew I was buying dormant, bare-root plants and was not surprised to receive the 'dead twigs' that everyone talks about.
It was also no surprise to me that, although most of the plants grew very well, some just didn't make it. There was about a 10% fail rate. But I also bought plants at the same time from some very reputable companies and local nurseries. Some of those didn't make it either. That isn't a reflection on any of the companies I bought from, it's just the nature of delicate young plants.
On August 22, I sent them a letter along with the original shipping labels detailing which plants failed. Today, September 9th, I received the first of two shipments of replacement stock.
I waited to post this review to first see how they would handle the warranty. I am very pleased with my experience with this company and, in fact, am preparing my next order.
BTW, in case you have a skeptical mind like me, I am a real person and I don't work for them in any way!
I purchased and planted 2 sub-zero roses in 09; I did not mulch, cone or tip them prior to our severe, No. MN, zone 4 winter.....they lived. This year I planted 9 more and they are beautiful; I look forward to enlarging my rose garden and ordering another assortment of 9 next spring. The price was very reasonable and I am very pleased with the experience.
My sister in-law and I placed a fairly large order with Burgess.com for the first time around the first week in June - BEFORE I discovered Daves Garden and the warnings about Burgess. But, 2 weeks later our order arrived in 2 shipments. We had ordered Sub-Zero Roses, Ground Cover Roses, a Dainty Double Cushion Rose, 2 Tree Hydrangeas, 2 Butterfly Bushes, 2 Purple d'Oro Daylilies, 12 Creeping Red Sedums, 6 Astilbe, 6 Purple Ice Plants, 40 Blazing Star Liatris, 6 Hardy English Primroses, and Hydrangea. I was pleased with the plants; they were alive and healthy-looking, though small. We soaked the roses in water for a couple hours, then planted them. We also planted the rest of the plants as soon as was possible. I have been amazed by their growth since then! ALL of the plants, except the Purple Ice Plants, are thriving! It has been such a pleasure to watch the plants grow. And with their unbeatable prices, I will be ordering from them again sometime....hopefully my second experience with them will be as good as the first!!!
I ordered several trees from them this year and was pleasantly surprised to find that unlike most of the nurseries these trees were actually dug up with all its roots and not sheered off right under the ground. I have planted them and so far they have leaves on them. I also purchased several plants including two rose bushes and they are all doing well. I was pleasantly surprised with my plants and have ordered again.
Posted on April 9, 2011, updated April 20, 2011
Why leave a comment here? This company is pretty much hated here and elsewhere and apparently they do screw up a lot. However, my experience with them was great. I got hazelnuts, a russian mulberry, a bush cherry and a currant. All arrived when they said they would. All were healthy and had GOOD roots systems. Some other companies prune the roots or simply jerk the plants from the ground. All had viable buds here. Several were already starting to burst bud. I planted them and we'll see how things go. I might have to come back and change my rating but for about 25 bucks I got a heck of deal so far.
On April 20th, 2011, jeainky added the following:
I went back to check on the plants I received and expected good results and was not let down.
Mulberry has a ton of leaves. The hazelnuts took well and are leafed out as well. The bush cherry looks great. The only thing that didn't work out was the currant which was iffy when I planted it but hey I got more than my money's worth and will be ordering again.
In January 2011 I ordered 12 Creeping Phlox and 3 English Lavendar. I received both orders 2 weeks ago. Since it's not quite warm enough to plant outside, I soaked them in a bucket of water and decided to plant them in planters and put in the greenhouse. They are all healthy plants and my full order was all there. Will I order from them again? ABSOLUTELY.
This seed company had the best seed prices for your dollar, the asparagus roots and other seeds were remarkable, the asparagus were growing within 6 days after planting. Customer service was great. I will do all my seed orders through them.
I bought 100 strawberry plants and four Dahlia's. All but two of the strawberry plants are thriving and two of the four Dalia's have come up. For what I paid for the lot (less than $50 with shipping) I'm 100% satisfied! I already have several plants that have fruit on them already. My mother ordered a couple hundred dollars worth of seeds and plants and she is pleased with what she has received thus far. I plan on ordering from them again in the very near future.
This is the first time ,I have ordered from Burgess,,My order was sent very quickly,,The plants were very small,,but alive,,i have planted them in pots ,,They are the citrus collection,,Inside during colder months ,,Out side in the warmer months,,I will order from them again,,
ordered the 100 plant strawberry everbering collection around 95% survived and I had lots of strawberries the first spring in good soil this june being the start of their second season should be real good.
Burgess is good at least for strawberries
On Jan 5, 2011, VAhorselady Charles City, VA wrote:
I love Burgess. The prices are really good. Last year I bought their Rosy Red Robin rose for the front of my house. They came barerooted and I soaked them overnight. The next day I planted them in horse manure and they ended up growing three feet tall in 3 months! I pruned them back to a foot tall for the winter.
I bought English Lavender from them, they haven't grown much. I'm hoping they do better next year.
This spring, I'm planning on buying a couple hundred feet of privey hedge for my rose/hedge/topairy garden. Only complaint I have is slow shipping, but their good prices make it worth the wait.
Posted on August 3, 2010, updated August 6, 2010
At this point I will be fair and call it a neutral. I am new at buying online but definitely not new at planting and raising trees. I have close to 200 trees already that I started from very small trees. I have trees that I have cut branches off other trees and raised trees from. But we put in a new house out here in the country in West Texas and my husbands friend gave us a Burgess catalog and showed us the hybrid poplars. The fact that they are supposed to grow very fast for shade was the draw. So I ordered 20 of the 2 to 3 ft. I had the holes ready. I had the drip line set out and ready. I even had potting soil for them. I worked my you know what off on this. They arrived a week late. Ok, leaving on vacation in two days so had to get them in the ground fast. Planted same day they arrived. Left the fast (more like a steady stream) drip going on them and it rained for two weeks everyday, turned into monsoon season due to a tropical system that came through. What more could a little stick with roots ask for? I am shocked and appalled to say that out of 20 trees only 5 have lived. OMG. I dutifully sent a letter to Burgess with the mailing labels and upped the order to the 3 to 4 ft trees. I spent $18 to expedite the letter to them to get these trees back here. The USPS said the letter arrived 7/22. Burgess says they got it 7/25. Dang!!!! 3 days to open a letter?? Ok, so my bad for trying to speed things up. Today is aug 3 and still not shipped. I guess they have to go get the sticks and root them out lol. In the meantime I have stuck a globe willow limb in the ground put water on it and wala I have leaves on it, same with a weeping willow. As for Burgess and this summer growing season its not looking promising. Will update later as this story progresses. Oh yeah, thank you for dropping names of other places to buy from. I took notes.
On August 6th, 2010, sherriohara changed the rating from neutral to positive and added the following:
I have to say I am very impressed this time. I looked out the door and Fedex was in my driveway yesterday with my hybrid poplar trees. Barely two weeks after returning the label to them, I had my replacement trees in hand. OMG and they even Fedex'ed them this time. I am sooo impressed.
These are the 3 to 4 ft trees. They had buds on them already. The roots were a bit dry. I got them in holes full of water within 45 minutes of their arrival. Filled up the holes with dirt (soupy), kept water going on them all night. I know it says to soak them 2 to 24 hrs after arrival, believe me they were soaking!
I love trees. I love to plant them. Love to watch them grow. I'm thinking that leaving the water on the original ones and leaving for a week of vacation and the tropical storm (I didnt know was coming), may have rotted out ruined the roots. Still scratching my head on that one. You would think all that fresh rainwater would have sent them into a growing spike. Any comments on this are welcome. Just wanted to share this. If these don't make it I will be extremely surprised.
Posted on July 3, 2010, updated July 3, 2010
Posted on May 23, 2010, updated July 3, 2010
Second time around with this company, first time the trees died .I didn't plant the trees right away, might have been my fault. Then I bought some land in upstate NY and I needed trees to plant and they had to be cheap. Burgess sells super cheap trees so I gave them another shot .
I was pleasantly surprised to say the least ! I bought 25 Norway Spruce trees, 18 Douglas fir trees, 6 Canadian Hemlock, 5 Eastern white pine, 12 White Birch trees, 4 scarlett red maples and about 7 full size apple trees and 50 strawberry plants and the pyramid garden they sell in the catalog.
The evergreen trees were absoulutly wonderful ! Very healthy and robust .Burgess sent them in plastic bags and the bag was very moist inside. Cost me less then $1.50 for each Norway Spruce tree and under $10 for 18 Douglas fir trees , incredible bargain ! Home depot sells Evergreen trees for $40 !.
The White birch , maple trees and the apple trees are just sticks and I'm waiting for growth. The white birch trees are growing leaves and look healthy. The apple trees are starting to grow leaves too. The apple trees, Birch trees, maple trees were kind of on the small side but the catalog correctly stated the size.
All the trees shipped appear to be healthy. Time will tell.
The Ozark Strawberry plants were shipped in Bunches of 25 and they look alive, I'm planting them tommorrow. I was expecting bigger plants but for the money its a good deal. The Burgess operator said I should expect strawberries next season.
I just planted all my trees and everything looks fine, overall I'd say I'm very satisfied with my Burgess purchase. You can't beat buying 54 evergreen trees for under $60 ! You'll be very pleasantly surprised with the evergreens. I'd reccomend Burgess if your on a budget and you got time to wait for the trees to grow.
On July 3rd, 2010, Dashingwave added the following:
update to my order- 2 months later.
The apple trees I recieved have grown very nice. Very strong trees growing. Bought 8 full size apple trees and only 1 hasn't grown. The other 7 are very healthy. I reccomend buying the apple trees that cost $12.50, stay away from the cheaper trees for $7.99. The more expensive apple trees are much more developed . The cheaper apple trees are tiny . Very satisfied with the apple trees !!!!
Bought 12 White birch trees- All the trees lived and their really healthy. Can't go wrong with the White birch trees. Totally satisfied !!
Bought 4 Scarlett red maples, 2 are growing and 2 haven't grown yet. The trees growing look good.
Bought 2 Halls Hardy Almond trees. They both survived and are doing great. I added some bone meal to the soil and they really took off. Very healthy trees !!! Plant with Texas Mission Almond trees because they will make the Halls Hardy produce more. TYTY nursery in Georgia sells the Texas Mission almond. This tree is also doing great.
Put the bone meal under the root.
Totally satisfied !!
Bought 76 evergreen trees - 36 Norway spruce, 18 Douglas fir, 17 Canadian hemlock, 5 Eastern White pine.
The Norway spruce trees are doing well, about 3-4 died. The Douglas fir trees are doing the same- a couple died.
The Canadian hemlock trees have all but died. I planted these in pots and maybe that wasn't to good. The trees they sent were all healthy.
The same with the eastern white pine. Planted 5 and they probably won't survive. Planted these in pots, I didn't plant these right away, waited about 5 days after I recieved them, had so much planting , I couldn't plant them earlier.
All my evergreens were planted in pots. Most of them are doing fine. I'm adding some Holly tone to them because evergreens love acid soil. My soil is neutral now.
Bought ozark strawberries- Waited about a week after I got them to plant them. Couldn't plant them right away. Put them in water and they soaked for a week and they all blossomed and looked very healthy before I planted them. Planted them in the pyramid garden I bought from them and they started off good but quite a few died and I had to buy another 25 to supplement them. Burgess sent about 65 plants with my origional order, not 50 , and that was good. Good price for the quantity, home depot and lowes sells potted strawberries ( Bonnie brand ) for $ 4 a plant , so 65 for $ 12 is good. But the strawberries remaining have grown much slower then the Home depot/ Lowes plants that I bought to supplement the garden . The Burgess operator I spoke with said I'd have to wait about a year for them to mature.
Somewhat satisfied with the strawberries. Can't beat the price.
I was so impressed with the apple and White Birch trees, I ordered 12 more Birch trees and 3 additional Standard Gala apple trees. All the trees looked healthy when recieved. Its July 3 . The apple trees are about 3-4 feet long and really robust ( the $12.50 trees ) . The white birch are thin stiks but they grow really fast.
Somehow Burgess can keep these trees dormant before they ship and they grow really nice. My father warned me not to buy from an online company. He said " the trees will die if their shipped after they have started growing ". He was wrong. Amazing how they can keep apple trees dormant until July.
All my trees were planted in pots, I'm transplanting these trees in the fall on my hunting property. This way I can care for the trees and I can transplant them right before they go dormant in late fall.
So far I'm satisfied with my order. Their prices can't be beat. On July 3rd, 2010, Dashingwave added the following:
Some of my trees and strawberries died, that OK. With the Burgess 1 year warranty I'll get free replacements . You just notify them and they'll send replacements. Haven't returned anything yet, still waiting to see how many will survive .
Keep your shipping label , the label on the outside of the bag with your order and name and address. Don't throw out the bag or you won't get a refund or replacement. Wait a while before you return, give the trees /plants a chance to grow. Burgess won't accept copies of your shipping label as proof of purchase, so wait a while and determine how many survived before asking for a refund.
If you ask for a refund too early and you send the origional label back , then if any more trees and plants die you'll be out of luck and won't get replacements.
On Jun 22, 2010, flowermaiden2 Saint Maries, ID wrote:
Posted on May 7, 2010, updated June 22, 2010
Posted on April 29, 2010, updated May 7, 2010
Posted on April 22, 2010, updated April 29, 2010
Thus far, I am having a somewhat mixed experience.
Several of the plants I have received arrived in pots and were well-started. They seem to be doing just fine out in my flowerbeds. The blue spruce arrived healthy, and also seems to be doing well.
However, their catalog specifically says that their Mountain Gold Aurinia would be "potted plants". Instead of sending my specimens in pots, they sent bare soil plugs with fine mesh around them. The plants looked dead, although it is reasonable to assume they could be dormant. One of them was slimy and appeared rotten.
I have never had good luck getting anything sent as meshed plugs to grow, even when I gently remove the mesh so the roots can spread out and not be bound. I really don't like receiving plugs for that reason. Well-started plants that arrive in pots always do much better for me.
I have e-mailed Burgess about these plugs, and I am willing to wait the five weeks the planting guide recommends to see if they do anything. They've been in the ground for a couple of weeks, and thus far, there is no sign of life in any of them -- not even the slightest greening..
I just wish that when a company says they are going to send potted plants, they would indeed send them in pots (which are usually little plastic containers).
Burgess does seem to be good about replying to my e-mails, and I'm sure I will hear from them shortly.
In the future, it's possible I could upgrade my rating to "positive". Stay tuned ....
On April 29th, 2010, flowermaiden2 added the following:
Here is an update, as of April 29, 2010:
Right now, I am teetering on the edge between neutral and negative. Burgess has not responded to my e-mail regarding the plugs they sent of Mtn. Gold Aurinia. I asked them why their catalog listing of it said they would be "potted plants", when they sent me bare soil plugs with fine mesh around them, instead. As far as I'm concerned, plugs inside of mesh are NOT potted plants! I told them I feel this was misleading, as their catalog said one thing while I received another.
This is the first time Burgess has failed to answer one of my e-mails. The interesting thing is, that whenever I've e-mailed them, they have always shown a notice on my screen, afterwards, that says if I don't receive a reply within two business days, to assume they never got the e-mail. Now, if I had to type in their e-mail address each time, I could see where that might happen. One typo would be all it would take. But, they provide their e-mail address to click on each time, so there's no way anyone can mis-type it. It could be that they receive so much e-mail that their servers can't handle it and it gets tossed from the system. Maybe they just have trouble with e-mails not always getting to them.
I still am seeing no sign of life from the plugs they sent me, and it has been a good three weeks in the ground. We've had plenty of rain, and the soil was well-composted and conditioned before I planted them. I removed the mesh, because the poor little things looked root-bound. I wanted the roots to be able to spread out, and didn't know if they would grow through the mesh. There were NO instructions given as to how to handle this.
I take a very dim view of companies that don't answer my e-mails, however, there could be a legitimate reason for it this time. They have answered me in the past.
I wish to reiterate that the rest of my order consisted of much healthier plants that actually did come inside of little plastic pots. All except for the Colorado Blue Spruce and the Mediterranian Pinks -- these were each bareroot, and the little tree had a large, extensive root system and nice green needles on its limbs. The bareroot Med. Pinks will probably be okay, as they look just like those I had ordered from another nursery, and those are leafing out for me.
Thus far, my experience is still mixed....
Stay tuned... On May 7th, 2010, flowermaiden2 added the following:
After all of this time, I STILL haven't received any reply from Burgess about the Mtn. Gold Aurinias having been sent to me in the form of plugs inside of mesh instead of being potted plants like they said in their catalog. Regardless of the reason for their silence, I don't like being misled. And I would have appreciated knowing why this happened, if it was due to circumstances beyond their control, or if the information in their catalog was outdated and now they're doing something differently, or what? I feel I am entitled to an answer.
That said, none of the plugs are showing even the remotest sign of life. They've been in the ground for quite awhile, now, and should be doing something.
I wish to add that Burgess sent a planting guide with each of my orders. I looked through it for the Mtn. Gold Aurinia, and it wasn't listed. Another name for it is alyssum, but I didn't find it there, either. I had to e-mail them for planting instructions, which they did supply. I looked under perennials, which this is supposed to be. Furthermore, there were NO instructions on how to deal with bare soil plugs wrapped in fine mesh.
The only reason this rating isn't being downgraded to negative is because the rest of my order was okay, and is doing well, and there could still be a legitimate reason why they aren't answering me.
I'm not going to request a replacement, because they'll just send me more plugs, which I don't want. I do suggest this to the folks at Burgess: Update your catalog. If you are no longer sending these plants in pots, please say so.
It's obvious to me by now that the dried up plants they sent me aren't dormant, but are dead. I will be replacing them with perennial yellow alyssum from our local garden center. It IS in pots, and blooming!
I am not favorably impressed with Burgess, and don't think I'll be ordering from them, again.
On June 22nd, 2010, flowermaiden2 changed the rating from neutral to positive and added the following:
I am updating my review to positive.
With the exception of the aforementioned meshed plugs which arrived dead and did absolutely nothing for over a month, everything else I ordered from Burgess has taken root and is growing. All of my other plants arrived either in pots or bareroot (the Mediterranean Pinks), and they are making good progress.
I don't know why the perennial alyssum was sent as meshed plugs when the catalog ad said they were potted plants -- it could have been a fluke -- maybe their supplier deceived them and Burgess wasn't expecting to get them that way for shipping. Also don't know why they never responded to my e-mail about it, when they had responded promptly to other e-mails about other subjects.
I think I should give them the benefit of the doubt. Aside from this one problem, everything else is turning out well.
I have to say, I had an excellent experience buying from Burgess. I was nervous after reading some of the reviews but I decided to place a small order (which was still a lot of plants at their low prices) and see how it went.
I did have to ask about my order, because it seemed to be taking longer than I'd expected. But when I e-mailed Burgess they responded immediately saying my order would be there in a few days, and it was. I already had my garden ready to go so I was able to plant them the day after they arrived (didn't want to wait that long as it was very hot that day, but it was unavoidable).
I had a mix of bulbs and plants. A general rundown:
Potted plants: Periwinkle was in good shape, with strong green leaves and stalks. Same for the sweet peas, which arrived well wrapped with teeny but strong green stalks and soil that was still moist. I had ordered two lenten roses, which they replaced with hardy fuschias -- fine by me. These also looked good. The butterfly bush looked a little sad but has seemed to perk up with the nice weather we've been having.
Bare roots: The shasta daisies were TINY, but stalks were green and healthy looking.
Bulbs: Seemed fine, a little smaller than others but otherwise OK. I have to admit I didn't plant them with the greatest of care as I was tired by then, but bulbs generally do well in my garden with little work.
They sent three free peacock orchid bulbs with my order, also a free packet of tomato seeds and one of vine peach, which sounds divine. I will plant them but to be honest I am really bad with seeds so if they don't grow I won't be able to blame Burgess for it.
In short: Everything I got was in good shape. My only fear is the tiny size of the plants: it almost seems like they are too small to make it on their own at that wee size, poor things! But if they were as healthy as they look, they have a good shot in my garden -- only time will tell. I am looking forward to seeing how things progress as the summer goes on, and will report back.
In short, Burgess is a good source for a good variety of plants and seeds at unbelievably low prices.
The downside is that you're not going to get a full, flowering look to your garden right away -- you have to wait until next year (or even the year after) to have full-sized, flowering plants. If you want to fill in a garden right away you are still better off buying from a local nursery. But if you have patience, Burgess is a tremendous value.