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Comments regarding Burgess Seed

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148 positives
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Negative Jckbtt7
(1 review)
On Mar 27, 2017, Jckbtt7 Grandview, MO wrote:

I ordered some stuff from Burgess last spring over half my purchases were either dead or died shortly after planting. I did as told wrote letter sent with order form asking for voucher not same order replacement because I needed apple tree sooner to pollinate other tree I already had didn't want risk another dead stick that would not grow or take forever to help. They sent replacement dead apple stick and more dead phlox. I called explained again the problem wrote another letter requesting voucher not replacement thinking I would be better off using it to get vegetable seeds instead of dead plants. This time they did send voucher. So I waited for spring catalog and ordered 17 packs
of seeds on February 9th . About 4 weeks got half seeds ok. I called ask about other half and was told call back every week find out when they will be shipped. So I call a few times not shipped. Then was told they were just waiting on one pepper seed that just came in should ship couple of days. Ok I call back after about a week and they can't tell me why not shipped yet. It is now March 27 the and I call and they say now they were just waiting on one lettuce seeds and should ship couple days. Being that they are a seed company you would think they know we need 8-12 weeks to have them ready to go out. I am 3-4 weeks from time put out plants. So I guess I will have to go buy plants from local nursery which will cost much more than had I just grabbed seeds from store before now. So yeah I am pretty mad!

Negative djschoen
(1 review)
On Mar 7, 2017, djschoen Lake Oswego, OR wrote:

One of the worst retail experiences of my life! I ordered four trees from the company. They came wrapped in plastic and were like twigs, not trees. The trees were the diameter of a pencil.

I planted these in Oregon - where the weather is not that cold or harsh - despite this, they all died after 5 months. I ordered other trees from a different company and they were all MUCH thicker and healthier looking and they all lived and are starting to show signs of early spring growth already.

The worst part was my experience afterward.... I called 8-10 times and received a busy signal each time. When they finally reached them, they insisted that I send the shipping label back for a refund. Who saves a shipping label for 5 months??? When I told them I did not have that, they told me I needed to get a receipt from my credit card company and mail in a letter asking for new trees. I told them that their trees were poor quality and were like twigs compared to other companies, they lady on the phone LAUGHED !?@!@

No email service available, hard to reach by phone. Poor product and a customer service that literally laughed at my dissatisfaction. I mailed in my request with credit card statements and am waiting for a refund, I suggest avoiding this company at all costs!!!!

Negative MGBD13
(1 review)
On Sep 13, 2016, MGBD13 Bunceton, MO wrote:

I wrote twice to the company about the problems and received a form letter the first time and no response the second.

Dear Burgess CEO,
This is my THIRD letter to you about my original and replacement orders. On June 10, 2016, (my second letter to you) I specifically requested an adjustment for the Flavorfest strawberries, one pussy willow, and two Blackhawk raspberry plants which were not viable after almost two months, plus a refund for the four Hazelnuts and the three dewberries, because it was too late in the season to plant them.
Frankly, I am very surprised by what I received in response to my letter of request:
1 package of Flavorfest strawberries, look OK, but too late to plant; 2 scrawny pussy willows, 4 inches of tops evenly broken off, nothing green under the skin and no life to the bud nodes; 3 Blackhawk raspberries - no sign of green under bark or bud nodes; a “Replacement Certificate” for $18.91.
There was no letter, notice, or mention of the refund for the dormant (dead) sticks that I received on April 28.
Within 5 minutes of receiving and opening the package, all the dead looking (dormant?) dry toothpick width sticks were placed in water to jump start the end of dormancy, and were potted up the next morning. However, two months later, the dormant/dead twigs still never showed any sign of life.

On 8/19/2016 I decided to use the replacement certificate and order some seeds. I called your company AND WAS ASSURED that the seeds I would receive would be packaged for 2017. Guess what - the seed packages that I ordered came 3-1/2 weeks later and all say “packaged for 2016.” To add insult to injury, I had to pay $9.99 to receive seeds that were already one year old.

I am very disappointed with the plants, the plant packers, and your dishonest customer service, and wonder why a large firm with a lovely catalogue would respond to their customers so slowly, knowingly send them dead plants and old seeds, and then treat customers so poorly. You make it impossible for me to recommend you to friends or my fellow Master Gardeners, and I will NEVER order from you again.

On Sep 13, 2016, Burgess Seed responded with:

"On Sep 28, 2016 2:40 PM, Burgess Seed responded with:

We are sorry to hear of this problem. A customer care representative has contacted this customer for further information. "

Negative MikeMdavesgarde
(2 reviews)
On Aug 13, 2016, MikeMdavesgarde Saint Louis, MO wrote:

Posted on June 9, 2016, updated August 13, 2016
Posted on August 17, 2015, updated June 9, 2016
1. Vague responses that do not answer your questions days later on emailed questions.
2. Extremely rude customer \\\"service\\\". They clearly have many customers calling them upset everyday.
3. They will charge your credit card, then not send you any plants for months, even in summer.
4. When you call them to ask nicely about when your plants will ship, they will interrupt you and rudely declare \\\"read the website, no one ever reads the website then they waste our time asking questions\\\".
5. If the info wasn\\\'t buried in the website and it was presented upfront, they would be out of business.
6. No one will wait for months, then receive different plants \\\"it says we have the option to send you different plants\\\"...what?



On June 9th, 2016, MikeMdavesgarde added the following:

1. They said they would replace the plants that never \"came out of dormancy\" 10 months after they sent me dead not dormant plants - 5-1 plum tree, 2 Nanking cherries, Gooseberry, Jostaberry, White currant.
2. The order got here after sending them their required proof...Out of Jostaberry (sent black raspberry), Sent a blackberry twig instead of the 5-1 plum tree (only plant I really wanted and by \"coincidence\" by far the most expensive plant)
3. I lose again.
On August 13th, 2016, MikeMdavesgarde added the following:

2 months later, guess what...

On Aug 13, 2016, Burgess Seed responded with:

"On Aug 22, 2016 2:26 PM, Burgess Seed responded with:

We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

Negative vircotto
(1 review)
On Aug 8, 2016, vircotto Concord, NH wrote:

Beware of this company. Ordered a couple of tree peonies and one was dead on arrival. (It was sent US Postal Service in a flimsy envelope and had to sit in a hot rural mailbox all day). Tried to get a quick replacement but the company said I had to wait six weeks and then remember to keep the original label and make the request again. Their business model is to send out slick marketing materials but after-sale service is terrible. I suspect they know that they are not providing the best products and don't want to be bothered after they have your money. That explains why they operate under a variety of names. They hope to fool you again if they can. You have been warned.

On Aug 8, 2016, Burgess Seed responded with:

"On Aug 22, 2016 2:29 PM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance

Negative timonsgirl
(10 reviews)
On Jul 7, 2016, timonsgirl Mount Prospect, IL wrote:

I've bought from them once in the past with no problems but never again after the experience this year.

The shipped 24 arborvitaes to us during a week when we were having several inches of snow. There's no excuse for it, as they are in the same county as us so it's not like they didn't know what the weather was like.

When I sent them a complaint they said we could just store them for several weeks since they ship their plants dormant and they should be fine. Really? Arborvitaes are evergreens and don't go dormant. They were live plants and they didn't look well, not to mention we don't have the room anywhere to store 24 plants for any period of time. So we had to plant them in the snow and had to dig in the almost frozen ground. You can just imagine what a pleasant experience that was.

They also shipped two gaillardias at the same time. One had come loose from it's case, got tumbled all around in shipping and arrived dead. The other we couldn't plant either, as it also was a live plant and not dormant and cannot be planted in the snow as the arborvitaes could.

They told me I could just put it on a sunny windowsill until the proper planting time. The proper planting time was weeks away and we have awnings - meaning no sunny windowsills in the house. Needless to say the second one also died before we could plant it.

I return my label to get a replacement on those. When they finally arrived several weeks later both were almost dead. I planted them right away, watered them, fed them and tried to nurse them back to health but both of the replacements were also dead by the end of the week.

I suppose I could have asked for another replacement but why bother? So I could receive two more dead or dying plants that I would waste my time and energy trying to save?

Yes, the prices look tempting and you might get lucky like I did on the first order several years ago. But I wouldn't hold my breath. Just not worth it.

On Jul 7, 2016, Burgess Seed responded with:

"On Jul 13, 2016 10:28 AM, Burgess Seed responded with:

We are sorry to hear of this customers experience as the first experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.


Negative Tropicman
(9 reviews)
On Jun 10, 2016, Tropicman Bushland, TX (Zone 6a) wrote:

Do not to business with this company,I repeat Do not buy from them. First plants where dead on arrival,but planted them,gave them 12 weeks no sign of growth,contacted them,sent original invoice as requested in order to get new replacement plants,them do were dead,scratch test was done at base of plant,brown no white or green was showing as to whether there is any life to plants,in fact whole plant was brittle and snapped in half. I sent them pictures and they wrote back that they need to be planted for at least 6 weeks,if no signs of life,refund can only be made with the return of plants and original invoice,well they have the invoice when I sent it back to get replacement plants,so without invoice no refund,I wrote and told them they are what giving the horticulture industry a bad reputation.

Negative raychris
(1 review)
On May 16, 2016, raychris Saint Paul, MN wrote:

Placed an order with these guys, I ordered some Jostaberry, white tag said "No longer available" so did I get some gooseberry, Noooo.
Did I get currants, Noooo, because that might make sense(??) they sent me Logan Beach Raspberry instead, WTH eburgess, I have Raspberries, I can tell you those things will never replace the strain I got for FREE from an 80 year old farmer, those logan berries got fired right into the trash can, it isn't about the money but I promise for as long as I draw a breath I will never order from any of your front companies again and I promise I will let everyone know your bait and switch style of Business. I just checked your site, as of 5-17-2016 your still showing that you have "Jostaberries" for sale. You might want to fix that.

Negative angelsun
(3 reviews)
On Apr 30, 2016, angelsun Garrettsville, OH wrote:

Never again. Took almost 3 weeks to "process" my order. It was shipped in a plastic bag. Unbelievable.

They also substituted trees. Who makes substitution without first consulting the customer? Let alone TREES?!?!?
I would have rather had none than be stuck with 2 trees that I don't want. Now, have to reorder the ones that ordered initially elsewhere.

Negative curiousgood
(1 review)
On Apr 18, 2016, curiousgood Cincinnati, OH wrote:

I placed an order on April 5. I had received their catalog in the mail and a friend had said he was happy with the raspberries he had gotten from them.

I found it a little weird that my credit card was charged immediately and that I received no updates or communication from the company as to when my plants and seeds would arrive (since should ship immediately, right?).

Then, I found this site and after reading all the negative reviews, decided that I needed to cancel my order. I called Burgess on April 14 and after finally getting through (the phone was constantly busy) I was told I would need to send an e-mail to cancel my order. I was also told it would take a "long time" to cancel it. The customer service rep had no idea how long it would take.

I sent an email that same day requesting a cancellation. I received a response the next day stated that part of my order had shipped and "Do you still wish for us to try to cancel the remainder of the order before shipping occurs?" I replied that I had received no notification of shipment of part of the order, and that I had read several reports that this was a common Burgess practice. I received no response.

Today (4/18) I received a packet of seeds. I wanted to be fair: They might have really had it ready to ship prior to my calling to cancel. When I entered the tracking number into the USPS web site, I found that my order's shipping label was created on April 16. A full two days after I'd requested a cancellation.

I forwarded this information to the Burgess e-mail and received a canned response saying that now my WHOLE order is in their shipping department and they may be unable to cancel.

I called again. This time, I requested to speak to a manager. The manager told me there was nothing she could do and that if I wanted to go higher than her I needed to send a written letter because their office manager didn't use the telephone or email. She suggested I send the seeds back (I would have to pay for the return shipping) along with my letter.

I've filed a dispute with my credit card company, and I'm getting ready to file a BBB complaint. Ugh.

Negative mikesw
(1 review)
On Apr 18, 2016, mikesw Lake Oswego, OR wrote:

Bought 100 seed potatos (Yukon gold), 12 grew (greenhouse with 50F soil), 3 horseradish starts-noe grew, 2 flame grass plants, neither grew, and radish seeds, planted 4 weeks, 3 weeks, and 2 weeks ago, 5 sprouts total. Called and was told that I could receive replacements, but for a refund I had to return the shipment. The fact that the seeds and potatos are rotted did not seem to register. I am tempted to dig up the rotted potatoes and seeds and send them back, but am cheap and do not want to spend $25 to get a "possible" $55 refund. They could offer free products and I would avoid. I registered a complaint with the BBB. Run, do not walk, from this company.

Negative Marigold345
(1 review)
On Apr 14, 2016, Marigold345 Des Moines, WA wrote:

Stay far away from this company! Bad business! I ordered a large quantity of plants from these guys and they all arrived dead and I had plants missing from my order which they claim were shipped. The only way to get a refund is to ship all the dead plant back and pay for return shipping. They also want you to send back the shipping label, otherwise you will not get a refund or replacement. I had a friend ship back the shipping label for replacement and this company says they never received it which means there is no way to get a replacement or refund. The company claims they had sent me all of my order, but they didn't. Now in order to get a refund, they want me to ship back the plants that never were delivered. I tried disputing it with my credit card company but they would not give me a charge back. This is a very dishonest company and they should not be in business. The plants they sell are VERY expensive for what you actually get. Yes, they all look beautiful online and in their magazine, but what you get are tiny seedling that could barely survive the shipping! All the plants I received had brown dried up leaves, maybe a yellow leaf, with only one or two leaves if I was lucky!

Negative craddock
(1 review)
On Mar 27, 2016, craddock Lerona, WV wrote:

Our experience with Burgess Seed is similar to many of those posted here already. Last year we ordered seeds and more from Burgess. Our order came in two shipments via USPS - the first contained various seed packets we ordered; the second was supposed to be potato eyes. The second shipment was empty except for a free seed packet, which we did not use. Their customer service rep said we had to return the shipping label along with a written explanation of the problem. After explaining that this would make for a late date for planting the potatoes, we were told that this was the Burgess policy, and we did as required. We received the potatoes a few weeks later. As the package had not been tampered with or damaged in any way, it was obvious to us that their shipping department had simply failed to include our ordered potatoes. Still, we had to go to extra work to obtain product for which we had already paid. Don't expect to ever order from Burgess again.
This year we received a Farmer Seed and Nursery catalog and considered ordering from them. Noting that the photos and other content of the catalog reminded us of Burgess, we went online and saw that Farmer and Burgess are part of Plantron, Inc. Don't expect to place the first order with Farmer Seed and Nursery.

Negative PoorWolf
(3 reviews)
On Mar 23, 2016, PoorWolf Melody Hill, IN wrote:

As an avid gardener, I have relied on DavesGarden for many years, and turned to the Garden WatchDog for help making informed purchases and encouraged friends to do so as well. Ahh, Burgess Seeds now. I quickly learned it was an organized, corporate ripoff. A friend recently called and let me know I had a few blackberry plants on the way as a birthday gift and I just hoped he chose well. The plants came yesterday from Burgess, as a thornless blackberry collection of 3 plants. Alleged plants. They were 3 tiny twigs, each with very few brittle, hair like roots. Tiny plants, as in the size of a toothpick, all in one small plastic bag in my mailbox. Such a shame to abuse consumers as well as the plants. I hope more complain, as Burgess just seems to buy more nurseries and get by with poor plants, poor customer service, and absurd replacement process. Soaked, and now potted I hope for survival as we all do.

Negative rosepetal2
(8 reviews)
On Mar 21, 2016, rosepetal2 Danvers, MA wrote:

Posted on March 19, 2016, updated March 21, 2016
Ordered two Consort currants and two Red Lake currants earlier this winter. Received four 6 inch twigs that had been rooting less than 3 months. I didn\'t pay that much so the size was not too surprising although disappointing considering the description online. I soaked all four cuttings overnight than planted in growing medium and placed into my indoor greenhouse. After a month or so only one Consort budded and leafed out. The two Red Lake and one remaining Consort show no signs of life. When scraping the twig, there appears to be no vital inner bark and no cambium. The three were obviously sent to me dead. They were inserted into small clear plastic baggies and mailed during February to Massachusetts in a green plastic bag so there\'s likelihood the little cuttings were subjected to subfreezing temps but the cambium would still be intact - it was missing completely in all three. I\'ve written and requested replacements. I\'ll update once I hear back from them.

On March 21st, 2016, rosepetal2 added the following:

If it were possible to thoroughly damage this company's reputation I would be first in line to do so. They are CHEATERS sending immature often DEAD plants and then requiring the original ship label for return or refund. They know this is not something a vast majority of customers would be able to do. After all, we actually believe their plants will break dormancy and grow weeks later. They shipped to me in early February with no concern over freeze damage. I have filed a complaint with our state attorney general internet fraud unit, noted their name on our state's master gardener website as a vendor to avoid, noted their name on my business gardening website and post here.

Negative scottPi
(8 reviews)
On Feb 18, 2016, scottPi Milwaukee, WI wrote:

Check out what a group of us on Facebook think of this vendor: []

Negative OS_Fruit_Farm
(3 reviews)
On Jan 29, 2016, OS_Fruit_Farm Zanesville, OH wrote:

I had placed my spring order and we had a hard dry summer. I lost half my order. I requested replacements and they said it was to late to ship for the fall. The next spring got here and still no replacements.
I was told it was over looked, they would ship in the fall. Fall and still no replacements. Farmer Seed & Nursery is also Richard Owen Nursery and Burgess Seed and Plant Co. My total order with the three companies that are one in the same totaled over $600 dollars.
I will never do business with these companies again. I am now turning to our State Attorney General Office for help.

Negative Al5843
(3 reviews)
On Aug 25, 2015, Al5843 Neshkoro, WI wrote:

This company shipped us 6 varieties of plants that were dormant in AUGUST!!
Draw you own conclusions: if that's what you like, order from them.

Negative Buck7455
(1 review)
On Aug 19, 2015, Buck7455 Hudsonville, MI wrote:

I tried to cancel an order with Burgess and was told that would be no problem. They shipped the order anyway.
Upon returning the order they refused to reimburse my purchase so I had to go through the credit card company to get my money back.
Well, Burgess really knows how to play the credit card system. When they saw I got my entire $257.89 back from them they posted $247.90 to my account - $9.99 less than what they owed me. That triggered a VISA policy that took the $257.89 back from me and left me $9.99 short of a full refund from Burgess.

Burgess is a sham operation set up to collect as much money from people as possible without providing any benefits to the customer at all. They know how to play the system. If you don't want to get screwed over do not do business with this company at all. Those pretty catalogs they send you are just bait for their scam.

Negative Crazysweets
(4 reviews)
On Jul 14, 2015, Crazysweets York, ND wrote:

I ordered 6 raspberries, 2 manchurian apricots, 2 juneberries, 2 honey berries from Farmer Seed, aka: Burgess, Richard Owen Nursery on January 22, 2015. I received 2 buffaloberry plants instead of the june berry the middle of May. So I sent in the shipping label right away per their request after I called them to notify them. They said they received it and had it on file numerous times. I planted all the trees immediately. June 1, 2015 I notified them that all there trees except the apricots showed no life and were presumed dead when they arrived. I have written and emailed and each time I get a different story, they are being shipped, no they are not. We don't have your shipping label, yes we do, no we don't. I still have not received any tree replacements or any juneberries. Complete waste of money. Total cost was over $100. Plus I lost out on plants, I could of reordered but had hoped they would honor there guarantee.

Negative KCW0326
(1 review)
On Jun 23, 2015, KCW0326 Pleasanton, NE wrote:

Last year I decided to give Burgess a try because they had the hybrid willows I was looking for. I ordered 20 hybrid willows, 1 Stanley plum/prune, & 8 hostas. When I emailed customer service about my order & told them I had 21 dead trees (I told them the plum looked like a stick with no roots) & 2 live hostas, was told to give the bareroot trees some time & if they didn't grow I would have to return my original packing slip. This spring I sent in the packing list & requested replacements for my trees & 6 hostas. 3 of the 6 hostas grew this time but my trees are still sticks & my 2 hostas that grew last year did not make it through the winter. So to sum up I have received a total of 42 dead sticks & 11 dead hostas. I am no going to waste my time trying to get any replacements. Save your money & time & do not buy from this company!

Negative beluga11
(1 review)
On Jun 19, 2015, beluga11 Friday Harbor, WA wrote:

When ordering i always make it a point to ask the vendor to send in early March, which is proper planting time where i live. My Burgess order hadn't arrive ed by April 15, so i wrote them. It's coming they answered. Finally, on May 12 i asked them to cancel my order. They said it was mailed a week ago, which was a lie, because it didn't arrive here until June 1.Some plants were OK, but two of them 2 pawpaws and two oxydendrum looked very dead — no roots, no leaves, no buds, shriveled tips. I wrote Burgess with my invoice #. They insisted I plant the trees and give it 6 weeks. I gave it 3 weeks and when the plants snapped in half with a nudge it was totally obvious they were dead. I wrote Burgess for replacements, an issue I've never had a problem with working with any other vendor. Burgess told me I had to ship back to them both the original invoice and the trees, themselves. I didn't have the original packing anymore. I told them, they had my invoice number, and my name and email linked to that number. So what was the problem? They said they would not replace my plants without the original invoice and plants. I have complained to the Better Biz Bureau, because i feel they use this legal ploy to avoid their own responsibility in sending out live plants, let alone healthy plants.

On Jun 19, 2015, Burgess Seed responded with:

"On Jun 20, 2015 10:48 AM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee which is clearly posted online and in our catalog, and we stand behind them. We do not require that you return the dead items when requesting replacement.

A customer care representative has contacted this customer to see if we may be of assistance

Negative johnjay
(1 review)
On Jun 7, 2015, johnjay Fallbrook, CA wrote:

As the majority state, plants arrive in poor state an only about 10% of what I ordered survived and sprouted. Beautiful catalog and great prices (seemed). The reality not so great. Warranty says to send back dead plant and shipping label. Except for the trees, nothing left to send back. I don't want to waste more money on shipping and have the same thing happen again. This was a tough $100 lesson for me. You have no idea when things will show up, for us was the worst time, when we were out of town, 4 different shipments. Seeds may be OK. None of my onion sets sprouted, never happened to me before!

Negative megandbruce
(1 review)
On Jun 5, 2015, megandbruce wrote:

On the 1st of April, I ordered a dozen of a new kind of strawberry, called a pineberry. I was unfamiliar with them, and I wanted to try something new. Almost 60 days went by, and repeated emails to Burgess. On June 2nd I received a small plastic bag with the dozen strawberries in it..........10 of which were completely dead. The other 2 I am working on, trying to save them. It isn't so much the poor product. That happens occasionally. It was the attitude I received from the company as I tried to find out where my products were. We plant strawberries here at the end of April. That's why I ordered them at the beginning of April. These that arrived on June 2nd are absolutely no good to me(the 2 that survived). Needless to say, that was my first and only order with Burgess.

On Jun 5, 2015, Burgess Seed responded with:

"On Jun 7, 2015 12:28 PM, Burgess Seed responded with:

We are sorry to hear of this customers experience as we do take pride in our customer care. A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."

Negative tooner2
(7 reviews)
On May 18, 2015, tooner2 Charlotte, NC wrote:

Completely unacceptable. Bare root plants arrived well after planting time. Roots of trees weren't wrapped in anything! They were completely dried out. One tree had poked through the package and the top was broken off. Pitiful and disgusting.

On May 18, 2015, Burgess Seed responded with:

"On Jun 7, 2015 12:33 PM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. Bareroot items can still be planted at this time. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

A customer care representative has contacted this customer to see if we may be of assistance

Negative billclintonm
(1 review)
On May 5, 2015, billclintonm Jackson, MI wrote:

I ordered black raspberry plants over a month ago. Here it is toward the end of the planting season and still no plants. Every time I call I get a busy signal even when initially trying to order which was over a dozen times. If only they were as fast with their deliveries as they to add the charge to my credit card. I should have known better when they never answer their phone. Never again will I order from them.

Negative dmitri25
(1 review)
On Apr 30, 2015, dmitri25 Leland, NC wrote:

I order $158.00 worth of fruit trees on 04/02/2014. All the trees arrive dead after contacting customer service I was advice to give them a chance and plant them any way in worse case I will get replacement. Year later trees still dead I request replacement. When replacement arrive all the trees dead again. Do not order from this company do not fall for price you will get dead trees. At this time I try to get my money back ….. no response to my emails. You not be able to get anybody on the telephone. Only by email. Look like a good scam to me to sell dead trees for half price.

Negative joeriw
(2 reviews)
On Apr 22, 2015, joeriw Limestone, TN wrote:

I was very excited about their catalog... They seem to have nice plants/seeds for good prices.

As soon as you order, they are still looking good... They shipped my seeds about 3 weeks after the order. That was a bit slow and made me a bit late for my early crops.

They chopped my order in half, as I had also ordered a tree, strawberries and some other shrubs.

It's now a month and a half PAST planting time here, and I have still not received my order....
After sending them an e-mail they just sent me a standard mail back (not answering my question).

I will never order from them again (or any other "cheap" seed companies/nurseries).

I've asked for a refund on my order, but I highly doubt that they will even read my e-mail, let alone answer it in a proper way...

Never again!!!

Negative bckkiller1
(3 reviews)
On Apr 20, 2015, bckkiller1 Lexington, VA wrote:

I have no idea how their plants come and this enough of a negative for me to write this review. I am not sure this company isn't a complete scam and im not far away from reporting them to the BBB.
My experience is as follows. I ordered a variety of plants from them two months ago coming to a total of 120 dollars after shipping. I received an email notification and a charge on my credit card and then nothing. I emailed them once inquiring about my lack of items to get a general email saying oh yeah were shipping those soon and yet still nothing.
It has been another month so I decided I should call them and the number they have on their website is either disconnected, continually busy, or never worked to begin with. If I could at this point I would cancel the whole order but I am unable to even get someone on the phone. I am one and done with this company at this point no matter what shape the plants arrive in and based on reviews I am not crossing my fingers. This has not been my experience with the other companies I order from.

Negative Pinkfloyd47
(4 reviews)
On Apr 9, 2015, Pinkfloyd47 Eustis, FL wrote:

It is now April 9 and I have yet to receive my order placed on the 15th of January. The temps down here in central Florida are now in the upper 80's and headed into the 90 degree range. How well do they think their plants will take root and thrive in these conditions? In the future it may cost me a little more but Burgess and the Plantron group of nurseries will not see any future orders from me.

Negative akatja
(1 review)
On Apr 2, 2015, akatja Lake Zurich, IL wrote:

Re: WORST EVER direct mail catalog gardening plant and seed company

I am writing here to share my NEGATIVE experience dealing with one of the worst direct mail gardening company, Burgess Seed & Plant Co. The company has so many alias and dba names what that should rise red flags before I even opened my check book.
Because of the company like this we will never use another catalog gardening company ever again. There are plenty of local nurseries around. It is not even a case were you receive dead or bad or sick plants, here we were nursing wrong plants, wasting our time and resourced for three years.

Here is our story.

We ordered GRAPE SEEDLESS SELECTION (3207 2PCS CANADICE, 6300 NIAGARA GRAPE 2PCS, 6304 CATAWBA 2PCS, 6305 CONCORD 2PCS, 6599 NEW HIMROD 2PCS, 6074 MARQUIS SEEDLESS GRAPE 2PCS) on June 30th 2012, Order # Aristova 60047, PKG ID#131905678. Couple of plants being dead on arrival.

As you can see , we ordered SIX different grape varieties with TWO plants EACH.

Five of grape plants had berries last summer for the first time. ALL OF THEM TURNED OUT TO BE THE SAME VARIETY ( SEEDED, small dark blue barriers with thick skin, looks like some sort of wine variety).

We ordered two plants of each variety, so how come we had FIVE plants bearing the same barriers and all are seeded? That’s supposed to be SEEDLESS Collection.
Looks like you just sent us all plants from same least popular variety. We wasted THREE years of growing wrong grapes.

We contacted the company and they replied what we are out of our 14 days return period and they cannot issue a refund. THAT’S ALL!!!!

This business has many alias and dba names, here are just a few:

Richard Owen Nursery
Farmer Seed & Nursery
Four Seasons Nursery
Inter-State Nurseries
Exciting Gardens
Royal Dutch Gardens
Honeycreek Nurseries, LLC
Kelly Nurseries
Plantron, Inc.
Burgess Seed & Plant Company
Direct Gardening

Negative Mandolin1960
(1 review)
On Dec 26, 2014, Mandolin1960 Whitesville, KY wrote:

This company did sent me replacement trees of which none survived, they will not stand behind those replacements. To further my displeasure they sub the Cherry trees for Plum trees without asking, it did not matter I guess they did not live either. Nothing showed any sign of life. They will tell you it may take 6 weeks or more for the dormant plants to show signs of life but they only give you 14 days to request a refund. My advise is to purchase potted plants from your local nursery or farm store, even Walmart has better products and a better warranty.
Feel cheated in Kentucky....

Negative wildforager
(3 reviews)
On Nov 23, 2014, wildforager Sheboygan, WI wrote:

I purchased 30 paw paw seedlings from Burgess and they were dried little sticks with no roots and no moist packing material. Just sticks in a bag. They did replace them but only with more dried sticks. I give up. I'll never buy from them again.

Negative feem2001
(1 review)
On Aug 8, 2014, feem2001 Philadelphia, PA wrote:

I wish I had come across this site before I ever got involved with this company; I can understand now why these people have an overwhelmingly negative score here. I bought something from them a year or so back and the plant never made it. To their credit, they sent out another plant. Thinking this was a fluke (after all, things like this happen with plants at times), I ordered some things from their catalog again recently. Pretty much none of the plants survived and ended up disappearing in my garden, so I couldn't send them back for a refund. I wanted an exchange, but received quite the runaround. And trying to get someone on the phone is pretty difficult, as they either never pick up or you get nothing but busy signals. By mail is no better, with their hilariously red underlined letters; they should explain themselves better because the last letter I got from them was a mess of crossed out words (uh, why?). I finally managed to get someone on the phone recently, who kindly explained that last letter. The exchange will probably not survive, either, but what else can I do? Like many others, this is the last time I order anything from them. Good riddance.

Negative watchdog98338
(1 review)
On Aug 2, 2014, watchdog98338 Graham, WA wrote:

Twice I have used burgess seeds, and twice I have received dead plants. My fault for not following up the first time, but I tried follow up the second time. They require proof (like a cancelled check) for the purchase. This is a game they play, and I refuse to deal with stupid customer service folks. If I had know about Dave's site, I would have seen they are one of the 10 worst companies.

Negative shtr01
(1 review)
On Jul 18, 2014, shtr01 Waverly Hall, GA wrote:

Called and placed an order with Burgess 7/9/14. Cancelled order same day and still no refund. Having talked with so many employees there I figured out their problem. Top to bottom there is no integrity. They will tell you exactly what you want to hear to get you off the phone..

It really is to bad because the company had wonderful customer service many years ago. Now it's more like they pimp their seeds rather than sell them.

On Jul 18, 2014, Burgess Seed responded with:

"On Jul 23, 2014 2:44 PM, Burgess Seed responded with:

We are sorry to hear of this customers experience. It does become very difficult to cancel an order once entered into processing. If the order was canceled the same day the charge never would have been processed to issue a refund.a refund. We have contacted this customer via D-mail to see how we may be of assistance.


Negative jennigermc
(1 review)
On Jul 2, 2014, jennigermc Holley, NY wrote:

Very dissatisfied. Ordered a ton of merchandise. A couple hundred dollars worth only to receive twigs for trees (10 trees altogether) and not a single one of them thrived or had life. Several of my grapevines and elderberries and strawberry plants and perennials gave me nothing. Mailed for a request on replacement warranty weeks ago. Can't get a hold of the company. Their phone line is always busy. I swear they leave their phone off the hook. Worst company I have ever ordered from. Waste of money. I could've ordered from a reputable successful honest and reliable company for dollars more with a customer service representative willing and able to respond to my complaints and concerns. Burgess just lost a customer along with an entire thread of friends and neighbors that I warned not to purchase from being that their catalog is sent so generously to your mailbox with the advertisement "guaranteed to grow." I'm sorry but this isn't so. Burgess is a joke. Spend your money elsewhere where you can be sure the product will not arrive dead or lifeless and actually grow after spending hours of planting. What a disgrace.

On Jul 2, 2014, Burgess Seed responded with:

"On Jul 23, 2014 2:48 PM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance


Negative NotwithBurgess
(1 review)
On Jun 24, 2014, NotwithBurgess Heber City, UT wrote:

In January (2014) we ordered several items from Burgess Seed and Plant Co. but, I'm not complaining that there were no seeds in the Cauliflower packet and I'm not complaining that the Russet potato sets were moldy and looked as if they were dead. What I am complaining about is the poor tracking service and the fact you can't get a decent answer, as to when you can expect to receive the things you ordered. Also I'm complaining about the two Carpathian Jumbo 3-4' Walnut trees. What came in the mail, in that green plastic bag, was two very sad looking sticks. One of them was only about 2' tall and the other was about 3'. I soaked them over night and planted them the next day with tender loving care and I've been watering them every other day since, but its been over two months and there is not even a small sign of life in either one. I have since read many of the reviews about Burgess Seed and Plant Co., if only I had seen them before I ordered anything, I wouldn't have ordered from Burgess. I have ordered several things from other mail order companies, but Burgess was the absolute worse experience. I do not recommend that anyone order anything from Burgess and I hope you read the reviews, before you even thought about ordering anything.

Negative toysndogs
(1 review)
On Jun 4, 2014, toysndogs Woodland, WA wrote:

Posted on May 24, 2014, updated June 4, 2014
If you are smart enough to be checking these reviews BEFORE ordering from Burgess (I wasn't), do yourself a big favor & STAY AWAY FROM THEM! This 'company' is a joke from everything I've read and experienced personally. Nearly a month now since I placed an order (grasses & ground cover) with no communication other than an email response to my order inquiry stating "we have begun shipment to your area and your order is scheduled to be shipped out at any time."....that was 2 weeks ago! Oh Yeah!.... you should know that they charged my credit card immediately on receipt of the order last month ...what reputable company does that!? I'm still waiting to receive what I now expect (based on other reviews) to be a bunch of worthless garbage and will never deal with them again.... try Henry Fields instead, I at least got their (well packed) shipment in reasonable time.

On June 4th, 2014, toysndogs added the following:

Good news! 6 weeks after I placed my order, it was finally delivered yesterday. After reading other posts, I was fully prepared for the proverbial 'green bag' and not surprised by the poor quality of what I received. To give you some perspective, my order was filled with 69 "plants" that fit into one 11x14" shipping bag! Wish I could post pictures because words can't describe the real difference... but I bought some large, healthy blue fescue plants at the local garden store (when I became impatient of waiting on Burgess) for $3 each, the same Burgess plants were only $1 each, but were 1/10th the size & and in very poor condition. You get what you pay for, but if you pay bargain prices and get virtually's still not a deal!

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