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Comments regarding Burgess Seed

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150 positives
57 neutrals
368 negatives

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RatingAuthorContent
Negative MAGENTAFARM
(1 review)
On May 22, 2017, MAGENTAFARM Hinckley, OH wrote:

Early in 2016 I ordered 24 Canadian Hemlock to form a hedge and send a message to my noisy neighbor. They arrived the last day of March and were promptly planted. I thought late March was a bit premature for NE Ohio but nonetheless they were in the ground and off to a healthy start. Two weeks later a freak but not uncommon snow storm hit the area. In the coming weeks I watched as each of plants died off. I contacted Burgess. I rec'd some conflicting info like a postcard that promised replacement plants in the Fall. Later I rec'd a refund certificate, only redeemable for merchandise. I reordered the Hemlock in mid-April 2017 and here it is mid-May when the replacement plants showed up. Upon opening I noticed the plants looked considerably different. A small strip of paper wrapped around the plants noted these were "substitute". I now have no recourse but to spend a day planting a hedge row that I really don't want. All Burgess related material will now go directly into the circular file. Very dissatisfied.

Negative newlantern
(1 review)
On May 20, 2017, newlantern Redford, MI wrote:

THEY SELL INVASIVE SPECIES for profit! What reputable nursery actively ships autumn olive all over the country? Disgusting!

Negative tombaak
(25 reviews)
On May 19, 2017, tombaak High Desert, NV (Zone 5a) wrote:

WARNING: If you close the account you paid with,
EVEN AFTER RETURNING ALL MERCHANDISE,
you will not get a refund.

THIS COMPANY IS HEARTLESS! Flowers are a symbol of love and life, and this company has taken the death of my mother in law as an opportunity to benefit their bottom line.

My mother in law placed a $600+ dollar order the week before her death. When the first box arrived a few days after she passed away I returned the box and contacted the company to let them know it was being returned and why. I asked them to please cancel any remaining shipments and was informed that 5 other boxes had just shipped. I told the representative that those boxes would be returned as well once they arrived.

This company uses MANY names. Dutch Gardens (the name I ordered from) refunded the contents of the first box, but when I called to find out why the other 5 boxes hadn't been refunded, the representative confirmed that all the merchandise had been returned, but told me that the company would only refund to the debit card that paid and since the debit card was no longer valid (checking account had been closed due to death) they had no way to refund the orders. I requested they issue a check to the estate, or simply give store credit for the remaining amount. I was told that the request would be forwarded on the the appropriate person.

It has now been 9 months, I have called several times, and each time I am told the request for refund has been made, but the company stands by their policy of not refunding returned orders if they are unable to refund to the card that placed the order.

Basically, this company does not dispute the fact that they received this entire order back. They simply refuse to issue a refund in any form other than to credit a debit card that is not valid, and won't accept a charge or credit.

I wish I had kept the plants and spread them around to her many gardener friends and planted some of them with my girls in our own garden to remember their grandma by. I was just so overwhelmed by the unexpected death that anything other than returning the boxes seemed more than I could manage.

The death of a loved one is a very emotional and exhausting time, and this company has made what should have been very easy, a difficult and enduring challenge.

Negative zora2017
(1 review)
On May 4, 2017, zora2017 Philadelphia, PA wrote:

I placed an order for strawberry plants, blueberry plants, and several trees. Having lived in east central Illinois for a long time including college and graduate school I assumed a company from the area would be a reputable one. I couldn't have been more mistaken! Long after planting time had passed my order still showed processing so I called to find out when it would ship. The woman I spoke with at the call center was incredibly rude but did indicate that cancellations had to be in writing or via email. So I sent an email which was completely ignored. A few days later I sent another email which took them several days in which to reply. Much to my dismay a day after they replied the first half of the order arrived. The plants were in a terrible state. One of the treed was in a plastic box that crushed all of the leaves at the top. That was the best of the lot.

I immediately called and was told I would have to pay to send their dead plants back to them but that I should wait until the rest of the order arrived. So I wouldn't have to pay twice to send their compost quality items back to them. The day the first half of the order arrived, it was still listed as not yet shipped on their website!

I certainly will never do business with them again. It is impossible to actually speak to anyone at Burgess. All calls go to a call center staffed by unprofessional rather rude people. I did speak to one person who was actually polite but one out of 4 does not speak well even of their call center.

Supposedly you can write to someone named Grace Avery but after all my interactions with this company I doubt that is an actual person. More likely that it is the name to give out so you know which mail is a complaint.

Bottom line poor quality plants and even worse quality company.


On May 4, 2017, Burgess Seed responded with:

"On May 17, 2017 10:14 AM, Burgess Seed responded with:

We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem
"


Negative catharris1
(1 review)
On May 3, 2017, catharris1 Everton, AR wrote:

Ordered plants & seeds over a month ago; website indicated shipping would be 2-3 weeks. My inquiry email was met with a rude response that there was 1 day left to be 3 weeks. No shipping date.

Called - it is now over a month - and asked if my order was shipped and if not, when will it be shipped.

Answer: no idea, but they expect it will be soon, probably, maybe.

Contacting my credit card company to reverse payment so I can cancel order.

I should have read the reviews before I placed an order with Burgess - this was my first & last experience.


On May 3, 2017, Burgess Seed responded with:

"On May 17, 2017 10:30 AM, Burgess Seed responded with:

We are sorry to hear of this problem. It does state on our site to allow 1-2 weeks for the order to process. The orders are then shipped based upon weather and availablity.

We have contacted this customer via D-mail to see how we may be of assistance."


Negative MidnightDBA
(1 review)
On Apr 28, 2017, MidnightDBA Irving, TX wrote:

This company is nothing but a joke. I ordered 2 roses and the order came in a plastic bag and both "bushes" were broken in several places. I was told by the company to plant them anyway. So I did, and I wound up with bushes that were much smaller than they would have been, but they grew. When they bloomed, they weren't at all what I ordered... not even close. I emailed and they said I had to have my original shipping label. Why would I still have that?
Then after a little more back and forth with them, they agreed to make an exception on the shipping label if I provided them with my CC statement proving I paid for them.

Are you KIDDING me? Is this a JOKE? You want me to disclose all my financial transactions to you so you can verify something you should already have in your records? I mean, you keep records of your business, right? I even sent them my receipt in the email and they said they could only do it via snailmail. OK, now I know there's something wrong with these guys. I mean, who does business on the internet and won't take one of their own order receipts as proof? Just check it against your system to make sure it's accurate. No dice. They won't budge. Either I disclose all my financial information in my CC statement or I can't get the plants I ordered.

Nobody is this dumb. This business has to be a scam. I've now seen some of the other reviews on this site and one of them said that customer service said things had to be one via snailmail because the manager didn't use phone or email? Do they think we're morons? Who refuses to use a phone?

I order things from dozens of other sites all the time, many of them nurseries and I've never been treated this way. And I see that their customer service has come on here many times to say they're sorry and that they take pride in their customer service, etc. That's garbage. Nobody who takes pride in their customer service tells you to physically write them a letter because their boss doesn't ever use a phone or email. Nobody who has good service makes you save a shipping label for months on end until you're sure the order is right. Nobody who has good service expects you to dig up plants and pay to ship them back. Nobody who has good service expects you to disclose all of your financial transactions to prove you bought something when they should have a record of the transaction themselves. Nobody who's proud of their service sends live plants in a plain plastic bag so it can be crushed. Nobody who has good service takes weeks to answer an email.

This company is a fraud and I guarantee you that's why they have to do business under to many names. And I'm sure that someone from customer service will come on and give the same boiler plate crap about being sorry that things went poorly, blahblahblah. I don't care. If you were really sorry you would actually do something about it. I don't believe it for a second. I can see through that kind of cover-up. Get a negative review, and then go online and make a semi-contrite statement to make it look like you're actually handling the problem. It's the formula for controlling damage without having to do anything about it.

So Burgess, if you're thinking of writing a reply to this review, put it in a letter with a written copy of the review you're replying to and send it to the owners of this site.


On Apr 28, 2017, Burgess Seed responded with:

"On May 17, 2017 10:37 AM, Burgess Seed responded with:

We are sorry to hear of the problems with this customers order.

Our guarantee regarding replacement is as follows:
If any item you purchased from us does not live, or if you are certain that your plants are dead, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt. Replacement guarantee is VOID unless the original shipping label is returned.

This is stated on our website, on email confirmation as well as on the label itself. We assure you this is not a scam and we stand behind our guarantee.

We have contacted the customer via D-mail to try to help with this situation.
"


Negative luigitom
(1 review)
On Apr 23, 2017, luigitom East Rochester, NY wrote:

I am going to sound like a broken record!! I should have read reviews BEFORE I ordered from Burgess. But as you all know their plants are gorgeous IN THEIR CATALOG!! What you receive is completely different, twigs and roots. I NEVER would have ordered from them knowing what I would receive. First, my order-there were 3 "live" plants, poker primrose. They were beat up, crushed and a mess, maybe 1 might survive, but it looks terrible-only $8.79!!! 1 lavender plant was missing, and calling them plants isn't really correct, twigs and roots, and 2 lily of the valley plants were missing!! I did plant the twigs/roots about 10 days ago, 1/28 looks ok, 8/28 have a bit of green showing. Bottom line, after contacting Burgess, they told me to wait 6 WEEKS, to request replacements!! Do you really want to wait 6 weeks to get your garden going?!?!? And you have to send them your shipping label, you've got to be kidding, don't they know what they shipped and to whom. So for $48+, I may get a couple of actual plants!! Go to a LOCAL garden store, give them the business AND if your plants don't live or thrive, they will replace them without all the hassles and waiting. I think Burgess is a rip off and would NEVER order from them again.


On Apr 23, 2017, Burgess Seed responded with:

"On Apr 24, 2017 12:37 PM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of life.

If the items were received crushed in the mail we do not ask that you wait the 6 weeks. We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative DarleneCooper
(1 review)
On Apr 19, 2017, DarleneCooper Clewiston, FL wrote:

I wish I had read these reviews before ordering! Ordered 1st of March, called at the end of the first week to get tracking info. They told me to wait two weeks to process the order. I have been waiting almost 2 months and have nothing. I called today and asked when they would ship and they said they had "no idea"....gah! How can they run a business like this? At the very least they can send email updates in case something is backordered or not available. Just taking the money and providing no information is just shady and inexcusable in this modern age of computers. Even a form letter would do, something....anything! To just take peoples money and refuse to give them product or communication is just criminal. Glad I'm only out $100 but still an expensive lesson learned. Let's see if I ever get any plants, I really wanted to do a lot of business with these folks, their catalog was so wonderful. :(


On Apr 19, 2017, Burgess Seed responded with:

"On Apr 24, 2017 12:35 PM, Burgess Seed responded with:

It does state the following on our website:

"Please allow 1-2 weeks for your order to be processed. We will then ship based on weather and availability of the plants."

We are still getting a lot of nursery stock in from the fields and are shipping as soon as the plants are prepared.

A customer care representative has contacted this customer for further information.
"


Negative lbaker1947
(1 review)
On Apr 19, 2017, lbaker1947 Hot Springs Village,
United States wrote:

order # 34716368 Included seven roses and two types of watermelon. One rose was delivered dead and the remaining six roses were very scrawnier sticks with some tiny leaves. Arkansas has mild winters but I just dug up four of the roses that are dead. So 5 out of seven died in a year. Watermelon I had two runts. Not enough to eat.

Replaced the five dead roses with healthy bare root roses from Home depot. Have done this in the past but thought I would get "exceptional" plants from Burgess Seed and Plant Co. WRONG - Stick with what works.


On Apr 19, 2017, Burgess Seed responded with:

"On Apr 24, 2017 12:33 PM, Burgess Seed responded with:


A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee.
"


Negative mishmaria
(1 review)
On Apr 13, 2017, mishmaria Irving, IL wrote:

We wanted to order cucumber seeds but had a question. The book simply listed as small or large packets. No information on how many ounces. We tried calling multiple times and only got a busy signal.

Decided to just order the large packet online. The item finally arrived and the envelope only had maybe 10-15 seeds! The purchase for the seeds only was over $20 with $10 shipping fee. I emailed for an explanation and never got a response. Phone line is still busy.

This company is ripping people off! Not just the price they charge for the seeds, but even the shipping fee of $10? Postage on their envelope to send them to us states 99 cents!

We normally order from another company and spend hundreds of dollars with them and only went to this one as a "test". I can tell you that they will NEVER GET A SINGLE DIME FROM US AGAIN. I ALSO PLAN TO TELL EVERYONE I KNOW HOW DISHONEST THEY ARE!


On Apr 13, 2017, Burgess Seed responded with:

"On Apr 24, 2017 12:29 PM, Burgess Seed responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem"


Negative Abales
(1 review)
On Apr 9, 2017, Abales Yadkinville, NC wrote:

I placed an order with Burgess Seed for several things including vegetable seeds, strawberries, and multiple flowers on March 9, 2017. I did not read reviews on the company prior to purchasing, my mistake. I received the vegetable seeds in the mail a few days ago but have yet to receive the strawberry plants or other flowers I ordered. I have emailed the company.to request an expected delivery date of my order. I live in NC and the strawberry plants should have been planted already. No respone to my initial email. I sent an additional email advising if the original strawberry plant I ordered was unavailable it would be acceptable to exchange for another. Still no response. I attempted to call them multiple times on Saturday only to receive a busy signal each time. The status of my order online only states received and not yet shipped. After spending a significant sum with this company I am concerned I may not get my remaining order


On Apr 9, 2017, Burgess Seed responded with:

"On Apr 24, 2017 12:27 PM, Burgess Seed responded with:

We are sorry to hear of this customer’s experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem
"


Negative 1780Farm
(1 review)
On Apr 1, 2017, 1780Farm New Boston, NH wrote:

Schlocky customer service that doesn't appear to really put great emphasis on customer care or satisfaction. I can't comment about quality of plants because I never got mine. I placed an order at the beginning of March for bare root trees. I was fine with them saying the order would take 1-2 weeks to be processed. Okay, it's their policy, I reasoned. Then a few days later I saw my credit card had been charged. Possibly my order had been processed and had been shipped, I thought. I called a few days later and asked the status. I was told the order was still processing. I explained that because my credit card had been charged, I thought my order was at least processed. No, they said, the order was still processing. The next day I received a slight glimmer of hope. An email from customer care arrived, stating that they had started to ship to my zone, and I should receive the order within the following week. Great! Apparently the order was processed, and things were moving along. Well, the anticipated week of arrival came and went. Curious as to what was going on, I called. I was told my order "might" ship within 2-3 weeks. The customer service rep claimed she had no way of knowing where my order was, when it would be shipped, or who I could speak to to find out. I then said I would cancel the order, and would do so through our email correspondence. Quite simply, something just wasn't "right" with all of this. After not getting a confirmation of the cancelled order, I called yet again. On that occasion I was told to call back in 2-3 weeks. Finally I just called my bank and explained what happened to the bank. A dispute was filed and the bank dealt with them to have my refund issued. I won't be ordering anything ever from this nursery again. Terrible experience. Caveat emptor concerning Burgess Seed.


On Apr 1, 2017, Burgess Seed responded with:

"On Apr 7, 2017 10:14 AM, Burgess Seed responded with:

Our website does state 1-2 weeks to process and then the orders are shipped based upon weather and availability. We are currently shipping hard goods and seeds to all areas. We have begun to ship nursery stock to the warmer climates and are working our way to the cooler climates as weather permits.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem"


Negative Jckbtt7
(1 review)
On Mar 27, 2017, Jckbtt7 Grandview, MO wrote:

I ordered some stuff from Burgess last spring over half my purchases were either dead or died shortly after planting. I did as told wrote letter sent with order form asking for voucher not same order replacement because I needed apple tree sooner to pollinate other tree I already had didn't want risk another dead stick that would not grow or take forever to help. They sent replacement dead apple stick and more dead phlox. I called explained again the problem wrote another letter requesting voucher not replacement thinking I would be better off using it to get vegetable seeds instead of dead plants. This time they did send voucher. So I waited for spring catalog and ordered 17 packs
of seeds on February 9th . About 4 weeks got half seeds ok. I called ask about other half and was told call back every week find out when they will be shipped. So I call a few times not shipped. Then was told they were just waiting on one pepper seed that just came in should ship couple of days. Ok I call back after about a week and they can't tell me why not shipped yet. It is now March 27 the and I call and they say now they were just waiting on one lettuce seeds and should ship couple days. Being that they are a seed company you would think they know we need 8-12 weeks to have them ready to go out. I am 3-4 weeks from time put out plants. So I guess I will have to go buy plants from local nursery which will cost much more than had I just grabbed seeds from store before now. So yeah I am pretty mad!


On Mar 27, 2017, Burgess Seed responded with:

"On Apr 7, 2017 10:10 AM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.


A customer care representative has contacted this customer to see if we may be of assistance
"


Negative djschoen
(1 review)
On Mar 7, 2017, djschoen Lake Oswego, OR wrote:

One of the worst retail experiences of my life! I ordered four trees from the company. They came wrapped in plastic and were like twigs, not trees. The trees were the diameter of a pencil.

I planted these in Oregon - where the weather is not that cold or harsh - despite this, they all died after 5 months. I ordered other trees from a different company and they were all MUCH thicker and healthier looking and they all lived and are starting to show signs of early spring growth already.

The worst part was my experience afterward.... I called 8-10 times and received a busy signal each time. When they finally reached them, they insisted that I send the shipping label back for a refund. Who saves a shipping label for 5 months??? When I told them I did not have that, they told me I needed to get a receipt from my credit card company and mail in a letter asking for new trees. I told them that their trees were poor quality and were like twigs compared to other companies, they lady on the phone LAUGHED !?@!@

No email service available, hard to reach by phone. Poor product and a customer service that literally laughed at my dissatisfaction. I mailed in my request with credit card statements and am waiting for a refund, I suggest avoiding this company at all costs!!!!


On Mar 7, 2017, Burgess Seed responded with:

"On Apr 7, 2017 10:08 AM, Burgess Seed responded with:

We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. We do also have a customer service email that is available and typically answered within 24 hours.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem
"


Negative MGBD13
(1 review)
On Sep 13, 2016, MGBD13 Bunceton, MO wrote:

I wrote twice to the company about the problems and received a form letter the first time and no response the second.

Dear Burgess CEO,
This is my THIRD letter to you about my original and replacement orders. On June 10, 2016, (my second letter to you) I specifically requested an adjustment for the Flavorfest strawberries, one pussy willow, and two Blackhawk raspberry plants which were not viable after almost two months, plus a refund for the four Hazelnuts and the three dewberries, because it was too late in the season to plant them.
Frankly, I am very surprised by what I received in response to my letter of request:
1 package of Flavorfest strawberries, look OK, but too late to plant; 2 scrawny pussy willows, 4 inches of tops evenly broken off, nothing green under the skin and no life to the bud nodes; 3 Blackhawk raspberries - no sign of green under bark or bud nodes; a “Replacement Certificate” for $18.91.
There was no letter, notice, or mention of the refund for the dormant (dead) sticks that I received on April 28.
Within 5 minutes of receiving and opening the package, all the dead looking (dormant?) dry toothpick width sticks were placed in water to jump start the end of dormancy, and were potted up the next morning. However, two months later, the dormant/dead twigs still never showed any sign of life.

On 8/19/2016 I decided to use the replacement certificate and order some seeds. I called your company AND WAS ASSURED that the seeds I would receive would be packaged for 2017. Guess what - the seed packages that I ordered came 3-1/2 weeks later and all say “packaged for 2016.” To add insult to injury, I had to pay $9.99 to receive seeds that were already one year old.

I am very disappointed with the plants, the plant packers, and your dishonest customer service, and wonder why a large firm with a lovely catalogue would respond to their customers so slowly, knowingly send them dead plants and old seeds, and then treat customers so poorly. You make it impossible for me to recommend you to friends or my fellow Master Gardeners, and I will NEVER order from you again.
Unhappily,






On Sep 13, 2016, Burgess Seed responded with:

"On Sep 28, 2016 2:40 PM, Burgess Seed responded with:

We are sorry to hear of this problem. A customer care representative has contacted this customer for further information. "


Negative MikeMdavesgarde
(2 reviews)
On Aug 13, 2016, MikeMdavesgarde Saint Louis, MO wrote:

Posted on June 9, 2016, updated August 13, 2016
Posted on August 17, 2015, updated June 9, 2016
I HAVE BOUGHT PLANTS FROM MANY ONLINE NURSERIES.
BURGESS IS BY FAR THE WORST!
1. Vague responses that do not answer your questions days later on emailed questions.
2. Extremely rude customer \\\"service\\\". They clearly have many customers calling them upset everyday.
3. They will charge your credit card, then not send you any plants for months, even in summer.
4. When you call them to ask nicely about when your plants will ship, they will interrupt you and rudely declare \\\"read the website, no one ever reads the website then they waste our time asking questions\\\".
5. If the info wasn\\\'t buried in the website and it was presented upfront, they would be out of business.
6. No one will wait for months, then receive different plants \\\"it says we have the option to send you different plants\\\"...what?

THIS IS OBVIOUSLY A HUGE MIDDLEMAN WHO IS OUT OF CONTROL AND IS PLAYING A NUMBERS GAME. \\\"IF WE LOSE 2 OUT OF EVERY 3 CUSTOMERS, SOME WE REFUND, MOST BE IGNORE, WE STILL HAVE 1,OOO\\\'s OF PLANT ORDERS!\\\"

LET\\\'S DRIVE THIS WASTE OF TIME AND FRUSTRATION OUT OF BUSINESS. NONE OF US NEED MORE PROBLEMS IN OUR LIVES!


On June 9th, 2016, MikeMdavesgarde added the following:

UPDATE:
1. They said they would replace the plants that never \"came out of dormancy\" 10 months after they sent me dead not dormant plants - 5-1 plum tree, 2 Nanking cherries, Gooseberry, Jostaberry, White currant.
2. The order got here after sending them their required proof...Out of Jostaberry (sent black raspberry), Sent a blackberry twig instead of the 5-1 plum tree (only plant I really wanted and by \"coincidence\" by far the most expensive plant)
3. I lose again.
THIS IS A MEGA MIDDLEMAN, INCOMPETENT SCAM COMPANY. YOUR BILL WILL STATE \"DUTCH ROYAL\" SHOWING THE CORPORATE GIANT THAT IS REALLY PULLING THE STRINGS.
DO NOT ORDER ANYTHING FROM THESE CON ARTISTS!
On August 13th, 2016, MikeMdavesgarde added the following:

2 months later, guess what...
- THE WHITE CURRANT NEVER LEAFED OUT, SHIPPED DEAD
- THE 3 BLACK RASPBERRIES NEVER LEAFED OUT, SHIPPED DEAD.
- THE PLANT THAT WAS SUPPOSED TO BE A 5-1 PLUM THAT WAS ACTUALLY NOT SENT, A PRIME ARK BLACKBERRY TWIG WAS SENT INSTEAD, NEVER LEAFED OUT, SHIPPED DEAD.

THIS IS A CORPORATE MIDDLEMAN CON.
THEY ARE "SHIPPING 100'S OF THOUSANDS" OF PLANTS SO IF MOST ARE DEAD, SO WHAT, THEY STILL WILL KEEP YOUR MONEY, NOT RESPOND AND SEND CATALOGS TO THE PEOPLE THAT THEY HAVEN'T SCAMMED YET.
AVOID AT ALL COSTS!.
On Aug 13, 2016, Burgess Seed responded with:

"On Aug 22, 2016 2:26 PM, Burgess Seed responded with:


We are sorry to hear of this customer’s experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem
"


Negative vircotto
(1 review)
On Aug 8, 2016, vircotto Concord, NH wrote:

Beware of this company. Ordered a couple of tree peonies and one was dead on arrival. (It was sent US Postal Service in a flimsy envelope and had to sit in a hot rural mailbox all day). Tried to get a quick replacement but the company said I had to wait six weeks and then remember to keep the original label and make the request again. Their business model is to send out slick marketing materials but after-sale service is terrible. I suspect they know that they are not providing the best products and don't want to be bothered after they have your money. That explains why they operate under a variety of names. They hope to fool you again if they can. You have been warned.


On Aug 8, 2016, Burgess Seed responded with:

"On Aug 22, 2016 2:29 PM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative timonsgirl
(11 reviews)
On Jul 7, 2016, timonsgirl Mount Prospect, IL wrote:

I've bought from them once in the past with no problems but never again after the experience this year.

The shipped 24 arborvitaes to us during a week when we were having several inches of snow. There's no excuse for it, as they are in the same county as us so it's not like they didn't know what the weather was like.

When I sent them a complaint they said we could just store them for several weeks since they ship their plants dormant and they should be fine. Really? Arborvitaes are evergreens and don't go dormant. They were live plants and they didn't look well, not to mention we don't have the room anywhere to store 24 plants for any period of time. So we had to plant them in the snow and had to dig in the almost frozen ground. You can just imagine what a pleasant experience that was.

They also shipped two gaillardias at the same time. One had come loose from it's case, got tumbled all around in shipping and arrived dead. The other we couldn't plant either, as it also was a live plant and not dormant and cannot be planted in the snow as the arborvitaes could.

They told me I could just put it on a sunny windowsill until the proper planting time. The proper planting time was weeks away and we have awnings - meaning no sunny windowsills in the house. Needless to say the second one also died before we could plant it.

I return my label to get a replacement on those. When they finally arrived several weeks later both were almost dead. I planted them right away, watered them, fed them and tried to nurse them back to health but both of the replacements were also dead by the end of the week.

I suppose I could have asked for another replacement but why bother? So I could receive two more dead or dying plants that I would waste my time and energy trying to save?

Yes, the prices look tempting and you might get lucky like I did on the first order several years ago. But I wouldn't hold my breath. Just not worth it.


On Jul 7, 2016, Burgess Seed responded with:

"On Jul 13, 2016 10:28 AM, Burgess Seed responded with:

We are sorry to hear of this customers experience as the first experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

"


Negative Tropicman
(9 reviews)
On Jun 10, 2016, Tropicman Bushland, TX (Zone 6a) wrote:

Do not to business with this company,I repeat Do not buy from them. First plants where dead on arrival,but planted them,gave them 12 weeks no sign of growth,contacted them,sent original invoice as requested in order to get new replacement plants,them do were dead,scratch test was done at base of plant,brown no white or green was showing as to whether there is any life to plants,in fact whole plant was brittle and snapped in half. I sent them pictures and they wrote back that they need to be planted for at least 6 weeks,if no signs of life,refund can only be made with the return of plants and original invoice,well they have the invoice when I sent it back to get replacement plants,so without invoice no refund,I wrote and told them they are what giving the horticulture industry a bad reputation.

Negative raychris
(1 review)
On May 16, 2016, raychris Saint Paul, MN wrote:

Placed an order with these guys, I ordered some Jostaberry, white tag said "No longer available" so did I get some gooseberry, Noooo.
Did I get currants, Noooo, because that might make sense(??) they sent me Logan Beach Raspberry instead, WTH eburgess, I have Raspberries, I can tell you those things will never replace the strain I got for FREE from an 80 year old farmer, those logan berries got fired right into the trash can, it isn't about the money but I promise for as long as I draw a breath I will never order from any of your front companies again and I promise I will let everyone know your bait and switch style of Business. I just checked your site, as of 5-17-2016 your still showing that you have "Jostaberries" for sale. You might want to fix that.

Negative angelsun
(3 reviews)
On Apr 30, 2016, angelsun Garrettsville, OH wrote:

Never again. Took almost 3 weeks to "process" my order. It was shipped in a plastic bag. Unbelievable.

They also substituted trees. Who makes substitution without first consulting the customer? Let alone TREES?!?!?
I would have rather had none than be stuck with 2 trees that I don't want. Now, have to reorder the ones that ordered initially elsewhere.

Negative curiousgood
(1 review)
On Apr 18, 2016, curiousgood Cincinnati, OH wrote:

I placed an order on April 5. I had received their catalog in the mail and a friend had said he was happy with the raspberries he had gotten from them.

I found it a little weird that my credit card was charged immediately and that I received no updates or communication from the company as to when my plants and seeds would arrive (since should ship immediately, right?).

Then, I found this site and after reading all the negative reviews, decided that I needed to cancel my order. I called Burgess on April 14 and after finally getting through (the phone was constantly busy) I was told I would need to send an e-mail to cancel my order. I was also told it would take a "long time" to cancel it. The customer service rep had no idea how long it would take.

I sent an email that same day requesting a cancellation. I received a response the next day stated that part of my order had shipped and "Do you still wish for us to try to cancel the remainder of the order before shipping occurs?" I replied that I had received no notification of shipment of part of the order, and that I had read several reports that this was a common Burgess practice. I received no response.

Today (4/18) I received a packet of seeds. I wanted to be fair: They might have really had it ready to ship prior to my calling to cancel. When I entered the tracking number into the USPS web site, I found that my order's shipping label was created on April 16. A full two days after I'd requested a cancellation.

I forwarded this information to the Burgess e-mail and received a canned response saying that now my WHOLE order is in their shipping department and they may be unable to cancel.

I called again. This time, I requested to speak to a manager. The manager told me there was nothing she could do and that if I wanted to go higher than her I needed to send a written letter because their office manager didn't use the telephone or email. She suggested I send the seeds back (I would have to pay for the return shipping) along with my letter.

I've filed a dispute with my credit card company, and I'm getting ready to file a BBB complaint. Ugh.

Negative mikesw
(1 review)
On Apr 18, 2016, mikesw Lake Oswego, OR wrote:

Bought 100 seed potatos (Yukon gold), 12 grew (greenhouse with 50F soil), 3 horseradish starts-noe grew, 2 flame grass plants, neither grew, and radish seeds, planted 4 weeks, 3 weeks, and 2 weeks ago, 5 sprouts total. Called and was told that I could receive replacements, but for a refund I had to return the shipment. The fact that the seeds and potatos are rotted did not seem to register. I am tempted to dig up the rotted potatoes and seeds and send them back, but am cheap and do not want to spend $25 to get a "possible" $55 refund. They could offer free products and I would avoid. I registered a complaint with the BBB. Run, do not walk, from this company.

Negative Marigold345
(1 review)
On Apr 14, 2016, Marigold345 Des Moines, WA wrote:

Stay far away from this company! Bad business! I ordered a large quantity of plants from these guys and they all arrived dead and I had plants missing from my order which they claim were shipped. The only way to get a refund is to ship all the dead plant back and pay for return shipping. They also want you to send back the shipping label, otherwise you will not get a refund or replacement. I had a friend ship back the shipping label for replacement and this company says they never received it which means there is no way to get a replacement or refund. The company claims they had sent me all of my order, but they didn't. Now in order to get a refund, they want me to ship back the plants that never were delivered. I tried disputing it with my credit card company but they would not give me a charge back. This is a very dishonest company and they should not be in business. The plants they sell are VERY expensive for what you actually get. Yes, they all look beautiful online and in their magazine, but what you get are tiny seedling that could barely survive the shipping! All the plants I received had brown dried up leaves, maybe a yellow leaf, with only one or two leaves if I was lucky!

Negative craddock
(1 review)
On Mar 27, 2016, craddock Lerona, WV wrote:

Our experience with Burgess Seed is similar to many of those posted here already. Last year we ordered seeds and more from Burgess. Our order came in two shipments via USPS - the first contained various seed packets we ordered; the second was supposed to be potato eyes. The second shipment was empty except for a free seed packet, which we did not use. Their customer service rep said we had to return the shipping label along with a written explanation of the problem. After explaining that this would make for a late date for planting the potatoes, we were told that this was the Burgess policy, and we did as required. We received the potatoes a few weeks later. As the package had not been tampered with or damaged in any way, it was obvious to us that their shipping department had simply failed to include our ordered potatoes. Still, we had to go to extra work to obtain product for which we had already paid. Don't expect to ever order from Burgess again.
This year we received a Farmer Seed and Nursery catalog and considered ordering from them. Noting that the photos and other content of the catalog reminded us of Burgess, we went online and saw that Farmer and Burgess are part of Plantron, Inc. Don't expect to place the first order with Farmer Seed and Nursery.

Negative PoorWolf
(3 reviews)
On Mar 23, 2016, PoorWolf Melody Hill, IN wrote:

As an avid gardener, I have relied on DavesGarden for many years, and turned to the Garden WatchDog for help making informed purchases and encouraged friends to do so as well. Ahh, Burgess Seeds now. I quickly learned it was an organized, corporate ripoff. A friend recently called and let me know I had a few blackberry plants on the way as a birthday gift and I just hoped he chose well. The plants came yesterday from Burgess, as a thornless blackberry collection of 3 plants. Alleged plants. They were 3 tiny twigs, each with very few brittle, hair like roots. Tiny plants, as in the size of a toothpick, all in one small plastic bag in my mailbox. Such a shame to abuse consumers as well as the plants. I hope more complain, as Burgess just seems to buy more nurseries and get by with poor plants, poor customer service, and absurd replacement process. Soaked, and now potted I hope for survival as we all do.

Negative rosepetal2
(8 reviews)
On Mar 21, 2016, rosepetal2 Danvers, MA wrote:

Posted on March 19, 2016, updated March 21, 2016
Ordered two Consort currants and two Red Lake currants earlier this winter. Received four 6 inch twigs that had been rooting less than 3 months. I didn\'t pay that much so the size was not too surprising although disappointing considering the description online. I soaked all four cuttings overnight than planted in growing medium and placed into my indoor greenhouse. After a month or so only one Consort budded and leafed out. The two Red Lake and one remaining Consort show no signs of life. When scraping the twig, there appears to be no vital inner bark and no cambium. The three were obviously sent to me dead. They were inserted into small clear plastic baggies and mailed during February to Massachusetts in a green plastic bag so there\'s likelihood the little cuttings were subjected to subfreezing temps but the cambium would still be intact - it was missing completely in all three. I\'ve written and requested replacements. I\'ll update once I hear back from them.


On March 21st, 2016, rosepetal2 added the following:



If it were possible to thoroughly damage this company's reputation I would be first in line to do so. They are CHEATERS sending immature often DEAD plants and then requiring the original ship label for return or refund. They know this is not something a vast majority of customers would be able to do. After all, we actually believe their plants will break dormancy and grow weeks later. They shipped to me in early February with no concern over freeze damage. I have filed a complaint with our state attorney general internet fraud unit, noted their name on our state's master gardener website as a vendor to avoid, noted their name on my business gardening website and post here.

AVOID THIS UNSCRUPULOUS COMPANY ALONG WITH ALL THEIR SUBSIDIARIES.
Negative scottPi
(8 reviews)
On Feb 18, 2016, scottPi Milwaukee, WI wrote:

Check out what a group of us on Facebook think of this vendor: [HYPERLINK@www.facebook.com]

Negative OS_Fruit_Farm
(3 reviews)
On Jan 29, 2016, OS_Fruit_Farm Zanesville, OH wrote:

I had placed my spring order and we had a hard dry summer. I lost half my order. I requested replacements and they said it was to late to ship for the fall. The next spring got here and still no replacements.
I was told it was over looked, they would ship in the fall. Fall and still no replacements. Farmer Seed & Nursery is also Richard Owen Nursery and Burgess Seed and Plant Co. My total order with the three companies that are one in the same totaled over $600 dollars.
I will never do business with these companies again. I am now turning to our State Attorney General Office for help.

Negative Al5843
(3 reviews)
On Aug 25, 2015, Al5843 Neshkoro, WI wrote:

This company shipped us 6 varieties of plants that were dormant in AUGUST!!
Draw you own conclusions: if that's what you like, order from them.

Negative Buck7455
(1 review)
On Aug 19, 2015, Buck7455 Hudsonville, MI wrote:

I tried to cancel an order with Burgess and was told that would be no problem. They shipped the order anyway.
Upon returning the order they refused to reimburse my purchase so I had to go through the credit card company to get my money back.
Well, Burgess really knows how to play the credit card system. When they saw I got my entire $257.89 back from them they posted $247.90 to my account - $9.99 less than what they owed me. That triggered a VISA policy that took the $257.89 back from me and left me $9.99 short of a full refund from Burgess.

Burgess is a sham operation set up to collect as much money from people as possible without providing any benefits to the customer at all. They know how to play the system. If you don't want to get screwed over do not do business with this company at all. Those pretty catalogs they send you are just bait for their scam.

Negative Crazysweets
(4 reviews)
On Jul 14, 2015, Crazysweets York, ND wrote:

I ordered 6 raspberries, 2 manchurian apricots, 2 juneberries, 2 honey berries from Farmer Seed, aka: Burgess, Richard Owen Nursery on January 22, 2015. I received 2 buffaloberry plants instead of the june berry the middle of May. So I sent in the shipping label right away per their request after I called them to notify them. They said they received it and had it on file numerous times. I planted all the trees immediately. June 1, 2015 I notified them that all there trees except the apricots showed no life and were presumed dead when they arrived. I have written and emailed and each time I get a different story, they are being shipped, no they are not. We don't have your shipping label, yes we do, no we don't. I still have not received any tree replacements or any juneberries. Complete waste of money. Total cost was over $100. Plus I lost out on plants, I could of reordered but had hoped they would honor there guarantee.

Negative KCW0326
(1 review)
On Jun 23, 2015, KCW0326 Pleasanton, NE wrote:

Last year I decided to give Burgess a try because they had the hybrid willows I was looking for. I ordered 20 hybrid willows, 1 Stanley plum/prune, & 8 hostas. When I emailed customer service about my order & told them I had 21 dead trees (I told them the plum looked like a stick with no roots) & 2 live hostas, was told to give the bareroot trees some time & if they didn't grow I would have to return my original packing slip. This spring I sent in the packing list & requested replacements for my trees & 6 hostas. 3 of the 6 hostas grew this time but my trees are still sticks & my 2 hostas that grew last year did not make it through the winter. So to sum up I have received a total of 42 dead sticks & 11 dead hostas. I am no going to waste my time trying to get any replacements. Save your money & time & do not buy from this company!

Negative beluga11
(1 review)
On Jun 19, 2015, beluga11 Friday Harbor, WA wrote:

When ordering i always make it a point to ask the vendor to send in early March, which is proper planting time where i live. My Burgess order hadn't arrive ed by April 15, so i wrote them. It's coming they answered. Finally, on May 12 i asked them to cancel my order. They said it was mailed a week ago, which was a lie, because it didn't arrive here until June 1.Some plants were OK, but two of them 2 pawpaws and two oxydendrum looked very dead — no roots, no leaves, no buds, shriveled tips. I wrote Burgess with my invoice #. They insisted I plant the trees and give it 6 weeks. I gave it 3 weeks and when the plants snapped in half with a nudge it was totally obvious they were dead. I wrote Burgess for replacements, an issue I've never had a problem with working with any other vendor. Burgess told me I had to ship back to them both the original invoice and the trees, themselves. I didn't have the original packing anymore. I told them, they had my invoice number, and my name and email linked to that number. So what was the problem? They said they would not replace my plants without the original invoice and plants. I have complained to the Better Biz Bureau, because i feel they use this legal ploy to avoid their own responsibility in sending out live plants, let alone healthy plants.


On Jun 19, 2015, Burgess Seed responded with:

"On Jun 20, 2015 10:48 AM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee which is clearly posted online and in our catalog, and we stand behind them. We do not require that you return the dead items when requesting replacement.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative johnjay
(1 review)
On Jun 7, 2015, johnjay Fallbrook, CA wrote:

As the majority state, plants arrive in poor state an only about 10% of what I ordered survived and sprouted. Beautiful catalog and great prices (seemed). The reality not so great. Warranty says to send back dead plant and shipping label. Except for the trees, nothing left to send back. I don't want to waste more money on shipping and have the same thing happen again. This was a tough $100 lesson for me. You have no idea when things will show up, for us was the worst time, when we were out of town, 4 different shipments. Seeds may be OK. None of my onion sets sprouted, never happened to me before!

Negative megandbruce
(1 review)
On Jun 5, 2015, megandbruce wrote:

On the 1st of April, I ordered a dozen of a new kind of strawberry, called a pineberry. I was unfamiliar with them, and I wanted to try something new. Almost 60 days went by, and repeated emails to Burgess. On June 2nd I received a small plastic bag with the dozen strawberries in it..........10 of which were completely dead. The other 2 I am working on, trying to save them. It isn't so much the poor product. That happens occasionally. It was the attitude I received from the company as I tried to find out where my products were. We plant strawberries here at the end of April. That's why I ordered them at the beginning of April. These that arrived on June 2nd are absolutely no good to me(the 2 that survived). Needless to say, that was my first and only order with Burgess.


On Jun 5, 2015, Burgess Seed responded with:

"On Jun 7, 2015 12:28 PM, Burgess Seed responded with:

We are sorry to hear of this customers experience as we do take pride in our customer care. A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative tooner2
(7 reviews)
On May 18, 2015, tooner2 Charlotte, NC wrote:

Completely unacceptable. Bare root plants arrived well after planting time. Roots of trees weren't wrapped in anything! They were completely dried out. One tree had poked through the package and the top was broken off. Pitiful and disgusting.


On May 18, 2015, Burgess Seed responded with:

"On Jun 7, 2015 12:33 PM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. Bareroot items can still be planted at this time. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.


A customer care representative has contacted this customer to see if we may be of assistance
"


Negative billclintonm
(1 review)
On May 5, 2015, billclintonm Jackson, MI wrote:

I ordered black raspberry plants over a month ago. Here it is toward the end of the planting season and still no plants. Every time I call I get a busy signal even when initially trying to order which was over a dozen times. If only they were as fast with their deliveries as they to add the charge to my credit card. I should have known better when they never answer their phone. Never again will I order from them.

Negative dmitri25
(1 review)
On Apr 30, 2015, dmitri25 Leland, NC wrote:

I order $158.00 worth of fruit trees on 04/02/2014. All the trees arrive dead after contacting customer service I was advice to give them a chance and plant them any way in worse case I will get replacement. Year later trees still dead I request replacement. When replacement arrive all the trees dead again. Do not order from this company do not fall for price you will get dead trees. At this time I try to get my money back ….. no response to my emails. You not be able to get anybody on the telephone. Only by email. Look like a good scam to me to sell dead trees for half price.

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