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Comments regarding Burgess Seed

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127 positives
48 neutrals
311 negatives

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RatingAuthorContent
Negative flaco2
(1 review)
On Mar 27, 2014, flaco2 Corydon, IN wrote:

I just received 7 rose bushes which were described in the Burgess catalog as 2-yr. old field grown plants. I have raised 100s of roses over the last 50 years and know that there are only 3 grades of roses bases upon age, number and diameter of canes. #1 is the best, followed by 1 1/2 and 2. Of the seven, only 1 came close to being a 1 1/2, 4 were 2 and 1 was below 2 and had canes about 1/2 the diameter of a lead pencil. If these were field grown for 2 years the field must have been near the North Pole since they grew so little. Also, they were shipped too soon because they were not dormant and had buds growing which in this area will be killed by a freeze and I have no way to keep them for another month until the frost-free date in this area. If you want good roses, pay a few extra dollars and buy from a reputable dealer, not Burgess or any of its affiliates. They make their money off of those people who do not take the time or trouble to get replacements plus the fact that the companies sell inferior products while representing them as better than they are.


On Mar 27, 2014, Burgess Seed responded with:

"On Apr 13, 2014 3:33 PM, Burgess Seed responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative shunter3
(1 review)
On Feb 23, 2014, shunter3 Roann, IN wrote:

I've ordered from Burgess several times over the years and had mixed results with their plants- nothing to brag about but no major complaints... until now. I placed an order through their website and now I am getting bombarded with gardening spam. Just got another spam email a few minutes ago from DirectGardening. Shame on you Burgess for giving out (or more than likely selling) my email address! I'll never order from you again!


On Feb 23, 2014, Burgess Seed responded with:

"On Feb 25, 2014 1:05 PM, Burgess Seed responded with:

We are sorry to hear this. It does state in our catalog that if you provide your email address you will automatically be included to receive newsletters from DirectGardening.com. We do not give out or sell email addresses to outside vendors. It also states that if you wish to removed from the email list to please follow the "remove" link in any newsletter we have sent you.

We have contact the customer to provide further assistance.
"


Negative snotbottom
(1 review)
On Jan 19, 2014, snotbottom Milton Freewater, OR wrote:

Posted on September 13, 2012, updated January 20, 2014
Seems they haven't learned... and neither have I.

I ordered a seedless grape collection from them in 2011 and while the vines grew beautifully, and was very pleased to discover that they were going to bear fruit their second season. I dutifully thinned them, but not entirely (I saved a handful of clusters on each vine, because I wanted to try each variety). Then as they started ripening, my frustration grew because they all are the same... a very seedy (NOT seedless) dark purple variety (NOT a collection).


On January 19th, 2014, snotbottom added the following:

As you've seen on so many of the negative reviews, a customer representative did send me a private message as well asking for more information to try and resolve the issue, but nothing came out of it.
I gave the information as requested, then... heard... nothing... not even a reply that the information was recieved.

Calling the customer service number was pointless as well, they were rude and completely unhelpful. The company deserves every negative review they've earned here and elsewhere.
On Jan 19, 2014, Burgess Seed responded with:

"On Sep 26, 2012 9:56 AM, Burgess Seed responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee.


On Feb 5, 2014 10:01 AM, Burgess Seed added:

We are sorry to hear of this. We have checked and do not show that we received a reply from this customer. A new Dmail has been sent at this time to try to resolve this issue."


Negative Ken_from_Oregon
(1 review)
On Jan 19, 2014, Ken_from_Oregon Dallas, OR wrote:

Dave and friends
DO NOT ORDER from Burgess unless you want to waste not only money and time
I recieved their great colored catalog last spring. I placed an order for
Walnut trees, cherry trees, rasberry and currents. I awaited the package. When it arrived I was a gasp. The rasberrys were not only small but the only items in a bag with any knid of water in a paper towel. ALL the trees were in a large bag 1'x3'. all of them were dried out. Of the 5 or 6 Idid get only one had any roots, another had one root 1" long. I also did not get all the trees. now I knew time was working not in my favor so I gave them a chance (they do this for a living after all) I immidatly planed and water all the plants.
I then contacted Burgess and told them of the proble senging them info off the lable I had copied down uppon arrival. Their response was unbelievable. Unless I send back EVERYTHING in the large plastic bag they would do NOTHING (I do not know about you but I discard plastic and did so on the day I got them and planted).
WHY WAIT TILL NOW TO REVIEW well I gave them a chance waited all season for any sign of life NOTHING. I removed them from the ground to check them this eeek NOTHING is left below ground even the one with a 1" root.
I will NEVER order off lone no matter how nice the pictures are.


On Jan 19, 2014, Burgess Seed responded with:

"On Jan 20, 2014 2:53 PM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dry and dead. We suggest soaking in water overnight or for a few hours before planting. We do have both a refund and a replacement guarantee and stand behind them. When requesting replacement we do not as that the items be returned.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative bjeffords
(1 review)
On Jan 16, 2014, bjeffords wrote:

I placed an order with The Burgess Seed and Plant Co and received my order for the quantities and items ordered. After planting I waited and waited without a single spout or shoot of any kind.
I wrote a letter stating that I was requesting a replacement order for "the items on the enclosed shipping label with an exception of 3 Burning bush and about 12 twelve strawberry plants" two months before the "guarantee/warranty expired. Without delay I received 3 Burning Bush and 25 strawberry plants, but not a full order of product. I didn't think anything out of the unusual because their "shipping time schedules for nursery stock items are shipped at the proper planting time for your (my) location." Thinking my location and time of year was still to come, I waited.
I finally called the commercial telephone number and found it took some time before I got through. I spoke with "Mary" and discussed my situation and was told flatly my response was not timely and I failed to itemize the replacement items.


On Jan 16, 2014, Burgess Seed responded with:

"On Jan 20, 2014 2:55 PM, Burgess Seed responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

"


Negative amartz
(1 review)
On Oct 18, 2013, amartz Castle Pines, CO wrote:

Burgess does not respond to complaints and does not honor it's own replacement guarantee.

I purchased grape plants from Burgess in June, 2012. They died, so in June, 2013 I wrote to them requesting replacements. I was within their one-year period and enclosed the original packing slip as they require. No response. I e-mailed them in August, 2013 - no response. I have tried to call them on many occasions over the past two months, but their line is always busy.

I would not recommend this company to anyone. Their discounted prices do not make up for their poor quality plants and nonexistent customer service.


On Oct 18, 2013, Burgess Seed responded with:

"On Oct 29, 2013 10:19 AM, Burgess Seed responded with:

We are sorry to hear of this customers experience as we do take pride in our customer service. We have many customer care representatives available to help via phone, and we try to answer all emails within 24 hours.

A customer care representative has contacted this customer for further information."


Negative web4web
(1 review)
On Oct 17, 2013, web4web La Crosse, WI wrote:

My wife and I ordered several plants and trees from Burgess Seed. Unfortunately, the plants that were shipped were unhealthy. The survival rate is less than half of the total shipment. Itís just unacceptable. I contacted the company, letting them know of the situation and also letting them know that I had the order receipt but have lost the packing slip. Their answer was less than helpful, telling me only to ďgive it all a chanceĒ and that their plants are shipped in a dormant state. Also they implied that since Iíve lost my packing slip Iím out of luck on that front too. Well these plants are not dormant, theyíre dead. More than half of the total order is dead waste. In effect, that fully doubles the effective cost of the order. Iíve been trying to call them again, only to find that their line is constantly busy now. Dead plants, and so much of their customer service leaves a lot to be desired.


On Oct 17, 2013, Burgess Seed responded with:

"On Oct 29, 2013 10:14 AM, Burgess Seed responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee and we stand behind them.

A customer care representative has contacted this customer to see how we may be of assistance.
"


Negative ascorbate
(2 reviews)
On Oct 3, 2013, ascorbate Kingsville, MD wrote:

Same experience as most of the other negative reviews here... twigs (not trees) half their advertised size that arrived dead or near dead which didn't flourish!


On Oct 3, 2013, Burgess Seed responded with:

"On Oct 15, 2013 1:30 PM, Burgess Seed responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative ugh1111
(1 review)
On Jul 21, 2013, ugh1111 Moss, TN wrote:

I ordered 3 trees for Fall of 2012. All "twigs" arrived and were planted with care and all of them just rotted in the ground, never budding out. Well, I used the shipping label as directed and received a new batch the next spring (2013). The Mulberry's arrived alive (barely) and I coaxed one into coming out, the other has not died but has never done anything, and the cherry was just bone-dry-dead. I sent them a letter warning that I would complain to the BBB and perhaps their state's Attorney General Office if they sent me another dead cherry. Their response? After weeks of waiting they sent me a completely dead, rotten little twig that It is obvious would be a waste of time to plant. I don't mean dormant, I mean dead dead. Anyway, I am now starting my complaints and warning people away from them. What good is a warranty when you just send one dead tree after another? BTW, I ordered 3 trees from Burnt Ridge Nursery in this same year, all lived and thrived and arrived, you guessed it, alive!


On Jul 21, 2013, Burgess Seed responded with:

"On Aug 3, 2013 11:26 AM, Burgess Seed responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

A customer care representative has contacted this customer to see if we may be of assistance
"


Negative gardendude56
(1 review)
On Jul 17, 2013, gardendude56 Ozark, MO wrote:

I spent $ 69.99 on 1-28-13 . I bought 4 blue spruce, 1 redwood tree, 1 climbing rose bush,several butterfly bushes, 3 burning bush 2 Pompass grass and a pack of lettuce seeds. Only 1 blue spruce is alive out of 4, climbing rose is alive, 2 burning bush alive and the seeds grew. Everything else was dead. I did not have the original shipping label that came with the shipment, but had the final receipt and my credit card translation ID proof of purchase, they said that would be good enough, but I had to mail it thru the Postal mail.
I mailed it to them, requesting to replace the redwood tree and 3 blue spruce. They returned my letter and envelope with no explanation. I called them 4 times and they tell me they can only correspond thru
the postal mail. I have sent a fax and tried to send it again a day later and they turned off the fax machine. I have sent several emails, but no response. This has been only 6 months since purchased.
THEY ARE A SCAM, STAY AWAY.


On Jul 17, 2013, Burgess Seed responded with:

"On Aug 3, 2013 11:23 AM, Burgess Seed responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

"


Negative mcardlemr
(1 review)
On Jul 6, 2013, mcardlemr Catawissa, MO wrote:

We ordered almost $300 of nut trees, bulbs, flowers, bushes and other ground cover. We received 3 original shipments, and now 2 replacement shipments for some of the plants that never made it from the first shipment.

All I can say, is this company will sell you garbage and charge you for it. In all the orders we have received either wrong plants by the label (who knows what they really are yet), and dead plants. The 1-3' dormant trees were 6-8" sticks with a few roots left (all dead). Out of the 9 dormant trees, and 7 dormant berry bushes, and 2 dormant flower bushes, only 1 tree has survived. All of the others sat and rotted. We also ordered 2 live dwarf fruit trees, one of which died quickly, and the other is not doing well at all.

Even now on our "replacement" orders, we have gotten plants we did not order, shorted plants we ordered to be replaced, and received a wad of dead plants, with not a shred of life left.

I would like to note, the other 2 acres of plants I have grown this year on my property ,myself from seeds, are thriving. They were cheaper too!

STAY AWAY AT ALL COSTS FROM THESE CLOWNS. THEY DO NOT KNOW HOW TO RUN A BUSINESS.

I would be more than happy to give any other details to interested parties.


On Jul 6, 2013, Burgess Seed responded with:

"On Aug 3, 2013 11:22 AM, Burgess Seed responded with:


A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and we stand behind this guarantee. We would be happy to replace any items that were received not as advertised as per our guarantee."


Negative DawnPapple
(1 review)
On Jul 1, 2013, DawnPapple Stockbridge, MI wrote:

I find it nearly impossible to believe this company got ANY positive marks at all. I ordered several holly plants, a "cherry tree" and an "apple tree." By tree they mean a tiny little stick essentially. I get that dormant plants some that way, so whatever. Fine. I was disappointed it was SO tiny, but I guess for the price it was acceptable.

Well, the cherry tree and apple tree were super dead, not dormant. Following the directions precisely did nothing. Never mind that the areas we chose to plant in were already inhabited by healthy versions of similar plants, but these plants from Burgess Seed did nothing. A few of the hollys are kind of hanging in there after we had to spend extra money from a real gardening supply store to spruce them up weeks after we had nearly given up on them.

My husband and I figured it was no biggie, we would call and have them replaced, just like anytime anything has ever happened online. We make almost all of our non-local purchases online instead of going to the big box stores for items. Any exchanges are always done in a friendly manner with many apologies.

The first customer service rep I spoke with got mad and verbally, notably angry when I first called her out saying that she has a record of my sale. She was trying to tell me I had to provide proof of purchase along with a letter through THE MAIL asking for a replacement. I couldn't even believe it. She said if I had read the fine print, I would have known to keep my old shipping label. I said I'd be happy to pay for new shipping or even to pay to ship the dead plants back as proof and pay for new ones to be shipped. Essentially, it wasn't about cash at this point, it was a matter of principle, of which, i feel this company has NONE.

It's really no wonder the woman who "helped me" was so miserable, she probably hears nothing but calls from angry people who wasted a few hundred bucks on plants from this crappy company.

So then, I get transferred to a supervisor. His name was Wayne. He was condescending and actually seemed to think that it was fair practice to demand "proof of purchase." I was like, "why should i provide proof of purchase when you know for sure I purchased it because you're staring right at my order on the computer screen?!" or something to that effect.

But he insisted. I asked if he had a supervisor. But alas, not one he could transfer me to. But if I wanted to send a snail mail to "Grace Avery," she is above him in rank.

Eh. At this point, I'm not going to waste my time writing snail mail when this company already had every opportunity to be decent like most online companies are and stand behind their product. All this activity tells me is they know they sell junk. I'd rather waste my time letting everyone know how these people operate.

I even told them I would blog, facebook and review this company if they wouldn't do the right thing. He said he's perfectly within his rights because that's policy. I told him I get that. I get that he's legally under no further obligation. Bla bla bla.

When did ethics fly completely out the window though? I'm so sick of people like these people.

If you get a thrill out of gambling with your hard earned money, this is the place to go. BUT... If you want to be treated like your satisfaction even remotely matters, Burgess Seed is absolutely NOT the place to go.

I hope they keep wasting their money sending me sales junk mail though, because every time I get a piece of their advertising trash, I will use it for free kindling...


On Jul 1, 2013, Burgess Seed responded with:

"On Aug 3, 2013 11:16 AM, Burgess Seed responded with:


A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants which is clearly stated on our website, catalog, and the label itself. We stand behind this guarantee and do hope that the customer takes advantage of the exception we have offered.
"


Negative Hoosierguy1986
(3 reviews)
On Jun 22, 2013, Hoosierguy1986 Fort Wayne, IN wrote:

Do not buy from these crooks or their affiliates in Bloomington, IL! I purchased a large order of fruit and nut trees. They shipped in a flimsy plastic bag with staples at the top. Everything was bone dry. Some trees did not have roots. The pruning was more like shredding. They did not fill my order with the correct variety even though it still showed in stock when I received my order. They decided to ship over a weekend instead of during the week so the order took longer in the hot truck. Trees were missing bark. There is zero customer service as far as a manager just a general email. They made me pay shipping to return this broken order and subtracted "shipping + additional handling" which was twice as much as I paid to send back at the same method. I have done business with multiple online catalog and local companies including stark, gurney, lowes, Home Depot, tractor supply, local nursery and more. Burgess is the worst place I have ever done business whether it be for my yard or anywhere. Do not waste your time or hard earned money because they have no problem taking it from you without giving you product.

Negative PapaTango
(1 review)
On May 31, 2013, PapaTango CORTLANDT MANOR, NY wrote:

I wish I had read this site PRIOR to ordering from Burgess Seed & Plant Co! In the UK, from where I hail, this company would be out of business for misrepresentation!

Along with others, I see, I was lured by their good-looking Garden Catalog and good prices, so without hesitation I bundled an order together totalling over $100. I was appalled at the quality of the plants I received and irrespective of whether they were in dormancy or not, seeing the results of money spent on dismal 'twigs', was very disheartening. I emailed my disappointment and was given the standard reply that the plants will grow during Spring. Reluctantly, I agreed to pursue the cultivation and I actually gave them better treatment than one would if I had received outwardly, healthier looking plants.

I have to report that NONE of the plants grew at all!

Again I pursued the company by email and was informed that if I returned the shipping label, replacements would be made available.

The subsequent Credit Note was for less than I had spent but at least it was something. I subsequently re-ordered shrubs to a bit short of the Note's value and included $5 bill for the remainder, as I was wary about giving credit card details now that I had experienced this disappointment.

Most of the replacement shrubs are now growing but they weren't what I had wanted initially and as a matter of fact 6 Hemlock plants from this replacement order, arrived as leafless brown twigs, so out went another email with pictures.

Initially, they agreed to offer an exception to their standard policy and offer replacements for the Hemlocks but, however, later retracted their response as I couldn't give them a copy of my credit card details for the order, or a crossed cheque as proof!

For anyone reading this post, my advice would be to spend a bit more on QUALITY plants from the likes of AdvancedTree.com or Arborday.org and resist the temptation to do business with Burgess!

Negative SquatBirdJunior
(1 review)
On May 30, 2013, SquatBirdJunior El Paso, TX wrote:

Ordered some seeds, and Two Pecan Trees

Seeds came(not planted), then waited, and waited and waited for two sticks. I already have 40 pecan trees, so, this is not my first time with pecans. This is my first time with low expectations being met. I knew they were going to be small, root is included in the measurement. The two sticks arrived, and were already dried out. I followed the directions, then watered them for two months.

What a waste of my time. The first one broke off at the ground level. OK, I still have one. 50% is good, right? Then, after so long, I have to see that the second pecan is not alive.

Thanks for: 1) wasting my time ordering, 2) wasting planting a dead stick. 3) wasting my time watering. 4) Sending back a package slip. 5) Wasting one year of growth. 6) knowing that if a replacement even comes, that it is coming from the same place.

There is always " Next Year" since this is the Year of the Snake.

If you offered a 100% refund, you would go out of business.

Please explain how this is a good experience, in any way.

Negative sandwalker
(3 reviews)
On May 26, 2013, sandwalker Greenfield, OH wrote:

I went through HELL with this company, absolute HELL- and over one tree! My order was incomplete and missing one tree. It was difficult to contact a live person about this but I finally got a response that the order was complete and they were not going to send me a replacement tree. So, basically they were calling me a liar. So I contacted the BBB and Burgess responded that the order was complete and they were not going to send me a replacement tree. So I started a charge back on my credit card. My credit card company made a mistake and did a charge back for the entire order. So Burgess sent my CC company copies of my email to them stating that I was only missing ONE tree. I contacted the exact person I spoke with at my bank (I live in a village and people know each other). The gal at the bank apologized and stated that she filled out the paperwork wrong. By that time, Burgess stated that they would send a replacement tree, which they did but by this time, it was way too late in the summer to plant a tree. The replacement tree I received wasn't fit to plant. It was small, with a damaged root system and broken and dead branches. Looked like they pulled it from the compost heap. It didn't survive the winter. I will NEVER order from this company again and I would advise anyone to avoid them and the other companies too. Just go to BBB and see all the negatiev write ups on them and their other companies. No customer service. Their reps act like they just took a beating and you're trying to pour salt on their wounds. Even today I cannot believe the way I was treated.


On May 26, 2013, Burgess Seed responded with:

"On May 28, 2013 2:26 PM, Burgess Seed responded with:

We are sorry to hear of this customers experience which sounds as if it was compounded by the bank. If their is an error in shipping we gladly fix this error. We take pride in our customer service and apologize for any inconvenience this has caused."


Negative rocky101
(1 review)
On May 25, 2013, rocky101 Redland, MD wrote:

Burgess Seed & Plant Co. is a total fraud. The only good thing about them is that they have beautiful catalog and attractive prices. But don't fall for it. Even with their low prices you will lose your money and time.

In 2012, I ordered plants for more than $160 and most of the plants were delivered either dead or mislabeled. For dead plants I requested a replacement, and they sent me again dead plants. For mislabeled plants (they sent me ostensibly black currants but the plants were anything but.) After much back and force e-mailing and sending them back the plants they seemed to agree that the plants were not the black currants and issued a replacement certificate for $25 which stated that it must be used ďduring the next regular seasonĒ.

When I placed my new order for $24 for 2 plants this spring with this replacement certificate they sent me 2 dead dried plants (the plants were sent in a soft plastic envelop without any bending protection, so one of them was broken at the root, the other one did not have root at all, just a dry stick).

After I contacted them about this, their reply was ďThe 1 year replacement guarantee is valid for 1 year from the receipt of the Original PAID order, and does not extend with issue of replacement.Ē That concluded their customer service.
So their replacements has NO GUARANTEE, therefore they can and they do ship any garbage to you in a soft green plastic envelop.

I use mail orders from various nurseries for many years, and most of them are good or excellent. But this company, Burgess Seed & Plant, is just as horrible as it can get.
Avoid Burgess by any means. Their plants are horrible, their customer service is awful and their no guarantee replacement policy sucks as well.

These guys should go to jail for they are defrauding thousands of gardeners. Stay away from Burgess Seed & Plant Co.


On May 25, 2013, Burgess Seed responded with:

"On May 28, 2013 2:14 PM, Burgess Seed responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. "


Negative jibwas
(1 review)
On May 13, 2013, jibwas Bellefontaine, OH wrote:

Beware of their guarantee. They will not honor it unless you retain the original shipping label. This is a company policy designed to avoid the guarantee since few people probably retain this and there are multiple other ways to prove the purchase. I e-mailed from my original sales receipt e-mail. Burgess responded:

We are sorry to hear of the problem you have had with your plants.

Our guarantee regarding replacement is as follows:
If any item you purchased from us does not live, or if you are certain that
your plants are dead, for a FREE REPLACEMENT just RETURN THE ORIGINAL
SHIPPING LABEL along with your written request within 1 year of receipt.
Replacement guarantee is VOID unless the original shipping label is
returned.

Therefore, for replacement, as required by the guarantee and to expedite the
handling of your inquiry, please return the ORIGINAL SHIPPING LABEL from the
package. The original label contains all of the necessary information needed
to efficiently process your adjustment and it acts as a sales receipt.
Please include a full explanation of the problem by item name and quantity.


On May 13, 2013, Burgess Seed responded with:

"On May 28, 2013 1:46 PM, Burgess Seed responded with:

We do have a refund and replacement guarantee and we stand behind them. Our guarantees are clearly posted on the catalog, website, even on the label itself.

A customer care representative has contacted this customer for further information. "


Negative xxrouguexx
(2 reviews)
On May 6, 2013, xxrouguexx Farmingville, NY wrote:

I placed an order on April 18th for 23 plants. Its been over two weeks now, so I decided to give Direct Gardening a call to see if or when my plants would be shipped. The line was busy, I called several more times at different parts of the day, the phone line always busy, so I tried calling Four Season's Nurseries phone number instead - again, the phone line constantly busy. I've emailed them as well, and yet to receive a response. If they do not get in touch with me by Friday, I'm calling my credit card company and filing a dispute. Whether or not I receive my order, I will not order from Direct Gardening or Four Seasons Nurseries again.


On May 6, 2013, Burgess Seed responded with:

"On May 28, 2013 1:39 PM, Burgess Seed responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative kbateman
(1 review)
On May 3, 2013, kbateman Vienna, VA wrote:

I ordered 28 plants and 1 pack of seeds, totalling over $79. I did receive the pack of seeds. However, it is now May 3 and I have still not received any of the plants. I have not received ANY status updates, anticipated ship dates, tracking numbers, etc. Nothing. I have contacted Customer Service twice, and the only thing they tell me is "soon" and "in time for planting in your area." Well - planting time in my area is almost over! If the plants arrive and in good shape within the next week, I will consider updating this review. Either way, I will NEVER again order from this company. At this point I'm hoping that I didn't lose $79 for non-existent products!


On May 3, 2013, Burgess Seed responded with:

"On May 28, 2013 1:37 PM, Burgess Seed responded with:

We are sorry to hear of this problem. A customer care representative has contacted this customer for further information"


Negative imagardner1967
(1 review)
On Apr 24, 2013, imagardner1967 Old Orchard Beach, ME wrote:

I ordered 54.00 in plants (including their 9,99 shipping) and received a giant green unpadded bag with my order in it. Needless to say many of the 'dormant' branches were broken, their idea of a 1-3' tree is a single stick smaller than a pencil, and my rose bush (again the few branches were no bigger than a pencil if even) was bare root but enclosed in a non-vented plastic bag in itself that it's molding.
Today I emailed the customer service department and am awaiting their reply. The fact that their return policy requires the ORIGINAL shipping label is insane - they have all orders on computer - they KNOW who ordered what. What happens if I were to return the label now and then later this season I have problems with a different product from this same order ? I would no longer have the label!

The order I got I will plant in pots with good faith............but not feeling too confident. For $9.99 they could afford a box!
Stay tuned for further developments


On Apr 24, 2013, Burgess Seed responded with:

"On Apr 30, 2013 1:25 PM, Burgess Seed responded with:

We are sorry to hear of this customers experience. Of course if any item is received not as advertised we would be happy to issue replacement.

Once we have received the original shipping label we do keep it on file for the duration of the guarantee. Should any of the remaining plants need to be replaced we would simply need to be contacted.

A customer care representative has contacted this customer to see if we may be of assistance."


Negative WFCinSC
(1 review)
On Apr 10, 2013, WFCinSC Greer, SC wrote:

Horrible company. I ordered a Dawn Redwood from this company and it came in a red bag with completely dried out roots. To top it off they had packed starter fertilizer (another part of my order) in the same bag, which had spilled out and coated the roots. How can a respectable company send bare root trees with no packaging material to hold in moisture? Don't they care about their product at all?! Needless to say I'll be asking for a replacement until I get one that might actually grow.


On Apr 10, 2013, Burgess Seed responded with:

"On Apr 11, 2013 2:06 PM, Burgess Seed responded with:

We are sorry to hear of the problem with this order. The bare root items are dormant when shipped which is why there is no moisture or soil around the roots as this is not necessary.

We have contacted this customer via D-mail to see how we may be of assistance.
"


Negative sturmj
(1 review)
On Apr 10, 2013, sturmj Manawa, WI wrote:

Ordered 2 cherry trees&10 asparagus plants. Trees arrived bare roots dry as a bone. 1 tree was as thin as a broom straw not as advertised. Asparagus plants had green mold. Reported this to customer svc. Told I had to send back shipping label to get replacements. Am in the process of canceling another order. Said it would take 2 weeks to cancel my order?? If they stiff me we will meet in small claims court no matter what it costs me. After reading all the other negative comments about this group of companies you have nobody to blame but your self if you order from them!!!


On Apr 10, 2013, Burgess Seed responded with:

"On Apr 11, 2013 2:08 PM, Burgess Seed responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative wifeofschramm
(1 review)
On Mar 30, 2013, wifeofschramm Tucson, AZ wrote:

If I had seen these plants in my local nursery with a FREE tag on them, I still would not have bothered to take them home. Upon receiving, I immediately followed planting instructions. I have a greenhouse and am no novice to keeping plants alive, but I cannot resurrect them when they arrive dead. My silk tree was 2 feet tall, a brittle dry stick with no green under the bark at all. My Thailand Giant was a withered stalk about 3 inches tall with a dead leaf on it. The Hybrid Poplars were about the only plant ordered that grew a leaf at all. All bulbs (ranaculus and windflower) are dried up, altho when planted a few sent out one exploratory green stem, so we will see what happens with them. The Christmas Cactus will probably make it, but is only 3 inches tall, withered and half the plant was pulled out of the dirt and cant be resurrected now. The Queens Tears was 5 inches tall, but all the ends of the leaves (this is an aloe-type succulent) are brown and rotted. In short, I would never ever deal with this company again. You can get a full refund if you return it all in 14 days with the original shipping receipt/invoice, at your own shipping cost. Their shipping is outrageous to begin with, sending dead plants in plastic bags to Arizona is ludicrous. Otherwise, if you want replacements, get ready to wait for a year. My last complaint is this: THEY decide WHEN they will ship you what you ordered. So if you are like me and want to start plants early in your greenhouse, forget it. They will ship when they want to ship and that is the end of it. Based on that alone, by the time they sent me my plants, it was already too hot to even have them outdoors, with highs in the mid-80s. Live and learn- buyer beware- don't be dumb like me!

Negative MrsLadyKat
(1 review)
On Mar 25, 2013, MrsLadyKat Millington, TN wrote:

I ordered some blackberry and blueberry bushes, and a couple of trees. They came in a giant red plastic bag, shipped via Federal Express. They were dry as bone and they are so brittle, I do not think there is a bit of life left in them. It is very sad, that I wasted my money on this company. I wish I had found this site before hand. I sure wouldn't have ordered from them.


On Mar 25, 2013, Burgess Seed responded with:

"On Apr 11, 2013 1:51 PM, Burgess Seed responded with:


Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. They are in a dormant state just like during winter with no leaves. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of life

We have contacted this customer via D-mail to see how we may be of assistance.

"


Negative jlpoole
(1 review)
On Mar 21, 2013, jlpoole Napa, CA wrote:

I ordered 3 gardenias, "Summer Snow", from Burgess. The hybridizer referred me to Burgess. After I completed the web transaction, I was informed an order may take 10 days to ship. A few days later, my local nursermany was able to secure 1 gallon sizes and contacted me. I sent an email and a web inquiry to Burgess asking if I could cancel. I was given a run-around for about 5 days, no person identified themselves, they always remained anonymous and referred to other departments. Finally when I pressed the matter I was advised that it would take up to 2 weeks to cancel if, and only if, they had not shipped. Finally I received an email saying that the items shipped.

They arrived today, Thursday, they were shipped by U.S. mail last Friday. What I received are basically newly rooted cuttings in 2 1/2" pots. Their leaves are bright green and look professionally cultivated, but they are about as fresh from the rooting bench as one might dare call a plant. One even had a bud on it that was about the size of the 2 leaves accompanying it -- no doubt the bud from the mother plant this cutting came from, it's as if somebody plucked a bloom and popped it into the 2 1/2" pot to root.

I think they are rooted, time will tell, I don't want to disturb these fragile newbies. It will probably take a good growing season, e.g. March - November, to get these to blooming size.

My feeling is I was ripped off. My time is best spent trying to help these fledglings along.

Their web site should have indicated these were newly rooted cuttings. I'm afraid to even touch the soil just in case they rooted during their 6 days in the U.S. Mail.


On Mar 21, 2013, Burgess Seed responded with:

"On Apr 11, 2013 1:45 PM, Burgess Seed responded with:

We are sorry to hear that we were unable to catch and cancel the order before shipping occurred as this can become difficult if the order is already in the shipping department. We do hope that the customer decides to keep the order as we are sure it will flourish, however if decided, we do also have a refund guarantee.

Many of our items are bulbs, bare root, or starter plants which is why we are able to offer them at such a great price!

"


Negative ojnh
(5 reviews)
On Mar 10, 2013, ojnh Mount Pleasant Mills, PA (Zone 6a) wrote:

on my previous post they said this customer was contacted, that is not the truth , no one called me or e mailed me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I sent the raper in months ago and did not get a responce yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! of the many plant, tree, and seed co i deal with and have delt with this is by far the worst co , please save your money and go some where else !!!!!!!!!!!!!!!!!!!!!!!!!!! the hassels will cost you a bundle in time and labor and time is money


On Mar 10, 2013, Burgess Seed responded with:

"On Mar 11, 2013 3:14 PM, Burgess Seed responded with:

We do show that we tried to contact this customer via Dmail on August 27th and received no reply. We do hope to hear back from this customer as we would like to resolve this issue."


Negative jenipa02
(1 review)
On Mar 6, 2013, jenipa02 Lincoln, IL (Zone 5b) wrote:

I had placed an order with Burgess late winter/early spring 2011. I figured since the company was only half an hour away from where I live that it would be great to support a local business. I had ordered three lilac bushes, a rose bush, a shade perenial package, plus free items. I planted all of these according to the instructions and NONE of them grew! Not even a seedling from the free seeds! Even though I had only spent about $46 I was and still am very disappointed. I emailed the company regarding this and received no response. I keep checking every year to see if maybe they just needed time but nothing so far. I even have some of the free seeds that they sent me left over and tried planting a few weeks ago in my greenhouse with no success.


On Mar 6, 2013, Burgess Seed responded with:

"On Mar 11, 2013 3:22 PM, Burgess Seed responded with:

We are sorry to hear of this customers experience. We do have a 1 year replacement guarantee and do hope that the customer took advantage of this guarantee. A customer care representative has contacted this customer for further information."


Negative Grazia
(3 reviews)
On Mar 4, 2013, Grazia Alpena, MI wrote:

I will never order from this company again. The asparagus crowns sent to me looked questionable, but I gave them the benefit of the doubt and planted them anyway, following the instructions to the letter. Nothing ever came up. When I sent back my label (a requirement of getting them replaced) I was sent a bag of nasty, moldy crowns that clearly belonged on the compost heap, not in the garden.

Also, my first order of paw paw trees had no visible root systems, but I planted them anyway -- again, giving them the benefit of the doubt. Of course, they never leafed out and were probably already dead when I planted them. They too were replaced -- but the replacements not only had no visible roots, but one was so long dead it was actually brittle. When I complained a second time, I got no response. This company obviously does not care about plant quality or customer service. From now on their catalogues go directly into the recycling bin and I tell any gardeners I know to steer clear of them.


On Mar 4, 2013, Burgess Seed responded with:

"On Mar 5, 2013 4:09 PM, Burgess Seed responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative tenerduende
(1 review)
On Mar 4, 2013, tenerduende Chicago, IL wrote:

Strongly advise against buying from Burgess.

Last year I ordered several rose plants, the shipment came 3 months late, with 2 of them near dead. The size of these rose plants was less then five inches, very difficult to plant during hot summer. The replacement came - what a joke - even in smaller size, around 2 inches tall and near dead !!

Their replacement policy has plenty of fine print, you have to keep original labels. I did not follow up with their custumer service anymore, it would be a waste of time. I wish, Illinois Attorney General would take a good look at Burgess misleading advertisement policies.


On Mar 4, 2013, Burgess Seed responded with:

"On Mar 5, 2013 4:12 PM, Burgess Seed responded with:

We are sorry to hear of this customers experience. Our guarantee is clearly printed on the website as well as all of the catalogs and we do stand behind this guarantee. A customer care representative has contact this customer for further information."


Negative JohnBMc
(1 review)
On Feb 25, 2013, JohnBMc GREEN POND, AL wrote:

Posted on February 25, 2013, updated February 25, 2013
Posted on February 25, 2013, updated February 25, 2013
I could write a long essay on all the Plantron Group Companies...Scrolling down over the long list of negative comments below, my experiences were basically similar...Rotted material, repeat shipments of dead/rotted material, grey mold on roots, the exasperation of trying to get hold of a live person on the phone, long busy signals, etc...all finished out with the nuisance and discouragement of having to send back that mailing label and wait and wait and wait with not much assurance that the situation would be any better around the second time...or third for that matter. I have received entire bags of decaying putrid mush (for elephant ear bulbs) only to have them replaced with a second round of decaying, putrid white mush. Finally, the situation did get resolved...way late in the season I should say.

The crowning insanity occured 2 years ago when some Chesnut trees that I bought from them (nearly a decade back now), finally nutted for the first time...AND: after the Long wait they weren't chestnut! Great! Kind of late to send back that mailing label now isn't it!

Conversly, I have had some success with some of their stuff as well.

Generally I would say that mail order plants are for Experienced Gardners ONLY to start with...beginning gardners should never start with mail order material.

Mail order material is best bought in the Hundereds...not just one of these, one of those and one of that...my best luck from single plant mail order has been from Spring Hill...their packaging is superb...but their prices are also much higher.

Unlike many of the previous commentors, I probably spent several thousand with many of the Plantron Group Companies over about 6 or 7 years, because I finally learned: How to order, What NOT to order, and What to expect...I would temper my purchases with these companies with a less than 50% Success Rate right from the outset.

Forget about ordering delicate little Astilbies, Dicentras, Lupines and stuff like that...your success rate here will be less than 25%. Amazingly, I have had some of their Cheap Grab Bag assortments to yield some incredible results also: Some of the Best Globe Thistle, Kniphophia, and the tallest Yarrow and Liatris I ever saw came from these assortments. Bulbs mostly come through OK...also don't forget that some of these teeny little mail order Bare Root jobs are often best potted up for a year and set out next year.

I have never seen the Great Gunnerra survive no matter how many I ordered...I would love to hear others stories on that one!

Forget about the 5 in one Jobs also ( Fruit cocktail Tree, etc)...the grafts are set too close in, and what eventually happens is 2 Dominant Species crowd out the other 3 and you end up with a 2 in one Pear, or Apple. These little trees are Bud Grafted, and they more often fail than not...ALSO: If they do not have a photograph of a living specimen of this tree in their magazine, and have to resort to a cartoon drawing (like the one of that little boy with the Apple Basket under the tree) to serve as an illustration, then it probably means that they couldn't get it to grow either. I currently have one of their 5 in one pear trees, with 2 dominant limbs, a 3rd sickly one that is never going to fruit, and the othes are now a distant memory. They are actually grafted about 7 times or more, in case you have never seen the actual thing.

As the reader may have already surmised, at some point I just gave up and quit ordering from all of the Plantron Group of Companies.


On February 25th, 2013, JohnBMc added the following:

I thought I should also add: Use Google Maps to check out the 4 Seasons Road address in Bloomington Illinois....and it takes you to an empty lot right across the street from an OK Appliance store....there isn't even a building. So even their Address is bogus!
On February 25th, 2013, JohnBMc added the following:

Since I made my last Post, I used Google Maps to search all the Addresses of the Plantron Groups...with the Exception of House of Wesley, and Farmer Seed, all the other addresses are Bogus. Farmer Seed address pulls up a pathetic little Rinky Dink garden center, the Fairbault MN address does actually pull up an image of a fairly Medium sized operation with several modern looking Greenhouses, however.

The East Lincoln street address is connected to the same Empty L Shaped lot that the 4 seasons road address is connected to. In the corner of the properties there is a Church of Christ...so both addresses are for the same group of empty lots! I have also spent some time look
ing at the reviews of other customers on this page for all the various groups...Overwhelmingly Bad Bad Bad...

I see many other customers have gotten those bags of putrid mush only to have been told that they have to mail it back to get a refund (of course, the Post Office will not except bags of liquified decay!).

That scheme of sending the mailing label back and having it 'kept on file' for when everything else finally up and dies also seems to be a regular scheme of theirs also.

I also see lots of buyers have had the wrong items shipped (Like my Non Chestnut Trees!) only to be issued 'credit' for a future purchase that they do not wish to make...honestly the negative comments on these group of companies just beggars description.

Also check out all the posts on The Ripoff Report relating to all these various groups.

It is worthwhile to point out that their paper catalogs have a very out of date feel to them (maybe late 1960's or early 70's) which suggests a company that can not afford to update. Many of the photographs are woefully overused, and that picture of that little boy running around with a beanie cap on and his toy airplane in front of those roses is just laughable...he would be inside on the internet today! The whole presentation is one of a nearly extinct company ran by aging persons hoping to just keep it alive long enough to get through and possibly retire.

It definitely does not present itself as a 'go-getter'.

I definitely consider it to be a 'Run-Frommer".


Plantron, plantron, planton; AVOID, AVOID, AVOID!
On Feb 25, 2013, Burgess Seed responded with:

"On Mar 5, 2013 4:07 PM, Burgess Seed responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. We are affiliated with other companies but these are separate companies.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to receive further information."


Negative brassysassy
(1 review)
On Feb 3, 2013, brassysassy Hanover, IL wrote:

I was looking to save money. I ordered about 140.00 worth of plants a yr. ago from this company.-big mistake! Everything came late, some had roots some didn't there were moldy plants and dried up tangled mess of walk on me plants and dried up perwinkle plants.Soaked most in water hoping some would survive. Planted what I could.
Out of 100 plants, trees and shrubs, about 30 made it. I mailed back my shipping label to get replacements-which arrived 7 wks later in the dead heat of summer. They were moldy, and rotted, and did not grow. Instead of re-ordering I chalked it up to experience. Tired of sticks, mold, and dead tangled messes. You get what you pay for. Will never order from them again!


On Feb 3, 2013, Burgess Seed responded with:

"On Feb 13, 2013 10:37 AM, Burgess Seed responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative MTgardner25
(1 review)
On Nov 5, 2012, MTgardner25 Anaconda, MT wrote:

I ordered on Aug 17, was told all the items were in stock and would be shipped in Sept. Which is when we need to receive items in Montana. When they did not arrive in Sept, I called in Oct and they said they were scheduled to be shipped out before Nov. 1. After talking to them on Nov. 5 they still had not been shipped and no one including the supervisor could tell me if my order would be filled on their last shipping date in 2 days. They couldn't tell me availablity and they said they couldn't contact anyone to find out if my items were even available. I have canceled my order and was extreemly disappointed in the service and how the supervisor was incapable of doing anything useful. You can't even cancel your order over the phone. But they can take your money over the phone!

Most reputable companies ship according to zones knowing that Zone 3 gets snow early and keeps it a long time. Burgess also charges upfront, instead of when they ship the items like other companies. I guess it's just as good to buy from Lowes or Home Depot, they have a one year replacement policy too, and you get to see the trees before you buy.


On Nov 5, 2012, Burgess Seed responded with:

"On Nov 6, 2012 8:57 AM, Burgess Seed responded with:

It does state the following on our website:

"Please allow 1-2 weeks for your order to be processed. We will then ship based on weather and availability of the plants. We continue to ship through the summer months as much as possible. Most bulbs and perennials are usually available by September. Some deciduous trees and shrubs are not available until October."

A customer care representative has contacted this customer for further information.

"


Negative Randy98745
(4 reviews)
On Oct 12, 2012, Randy98745 Bloomfield, NJ wrote:

I placed my order on Sept 19 and was charged right away. I called their toll number for an update and they promised it was shipping shortly. When October 5 came and they told me it still had not gone out, I emailed to cancel my order. They did not answer the email so I called to confirm the cancellation. The agent advised it had shipped on the 5th despite their email to the contrary. They shipped the plants in a bag (which took a week via USPS). I have to say these are the most pitiful plants I have ever seen. Avoid these guys like the plague! Save yourself the time and trouble.


On Oct 12, 2012, Burgess Seed responded with:

"On Nov 6, 2012 9:03 AM, Burgess Seed responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance."


Negative mxcape21
(1 review)
On Aug 26, 2012, mxcape21 Chesapeake, VA wrote:

I placed an order with eBurgess on 7/1/2012, emailed them on 7/13/2012 for a status update and was told that my order would ship at any time, I waited until 8/12/2012 to to email them again for a status update and received a reply as follows;

"Thank you for your e-mail regarding your order. We have checked on your
order and found that it is currently in our shipping department and
scheduled to ship at any time. Please allow time for delivery once the order
has been shipped."

Fast forward to 8/26/2012.....still no product, I did not receive my order, but I did receive a catalog....two months and nothing but a catalog ....hmm, don't think I have any motivation to double down on a very bad experience!


On Aug 26, 2012, Burgess Seed responded with:

"On Aug 27, 2012 12:34 PM, Burgess Seed responded with:

We are sorry to hear of this customers experience. A customer care representative has contacted this customer for further information. "


Negative hojn
(3 reviews)
On Aug 21, 2012, hojn Mount Pleasant Mills, PA wrote:

1. trying to get through to make a complaint is almost imposible. 2.this is my second time ordering from them,was not real happy with my almond treesthe first time, the roots were broke off at about 3inches and 5inches. so like a fool I tried again telling the lady about it ,she said she would make note of it. once again the root was missiing. I have a small nursery and tryed to save it but to no avail. 3.this time I bought a gogi poted to do cuttings , the pot was crushed ,the stem was about 3 inches 1 bud and no roots, although I was able to put hormones on it and root it in my green `house. but for ten bucks the plant should well rooted. 4. out of 6 pecan trees all planted in my nursery in 5 gal buckets with pro mix only 2 broke dormency. 5,the same with the 3 papa trees planted in buckets with pro mix none broke dormency. 6.There prices sound good but when you consider the size and lack of quality its just as cheep to go to the local nursery and get a potted plant you know is alive !! 7.The one thing that I have bin pleased with both times is the chestnut seedlings they are of a good quality and price.


On Aug 21, 2012, Burgess Seed responded with:

"On Aug 27, 2012 12:26 PM, Burgess Seed responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative staceyfenea
(1 review)
On Jul 31, 2012, staceyfenea Fredericksburg, TX wrote:

I ordered plants on June 26, 2012. The company website says the delivery time is two weeks. They charged my credit card on the day I ordered the plants.
Two weeks passed but my plants did not arrive. I contacted the company and they said shipping had been delayed but they hoped to begin shipping again the following week. Three weeks passed with no notification and no plant delivery. I ordered the plants with the anticipation they would arrive in time to get them established before I left for vacation. On July 20, 2012 I contacted the company and ask them to cancel my order and refund my money. Today is July 31, 2012 and I still have not received a refund. I would stongly recommend against ording from this company!!!


On Jul 31, 2012, Burgess Seed responded with:

"On Aug 2, 2012 2:37 PM, Burgess Seed responded with:

It does state on the website to allow 1-2 weeks to process an order. The orders are then scheduled to ship based upon plant availability and weather. This information is also printed on the order confirmation. We do continue to ship through the summer months as much as possible but do sometimes halt shipping due to the hot weather. We have been watching the weather closely and there were a couple of weeks in July we were unable to ship. This is to ensure your plants arrive in the best condition possible. A customer care representative has contacted this customer for further information."


Negative suriburg
(1 review)
On Jun 29, 2012, suriburg Glenwood Springs, CO wrote:

i ordered plants worth$166.80 from this company on 02/17/2012. this was my first time dealing with them. i wish i had taken the time to read this site. i received my 1st package and most of the plants were dead or rotten . i called the phone number many times and got busy signal. i wrote emails complaining about the order and asked to cancel the order completely . they asked me to mail back the package which i did and paid the postage. they did not cancel my order and sent me the 2nd part of the order which was in poor condition . again the same song and dance. i again spent time and money to call., email and paid postage to send the 2nd package back. they finally made a partial refund of$ 87.57 to my account 3 mounts later. today i receive a 3rd package of a rose which is 2 inches tall .!!! are these people out of their mind? How many time should i tell them please can my order? cancel means cance !!!! their customer service representative is not helpful and actually hurts the image of the company. i am still trying to get the rest of my money back. this company is still in business due to people like me who is trusting and thinks companies are trustworthy and honest. soraya burg


On Jun 29, 2012, Burgess Seed responded with:

"On Jul 16, 2012 11:32 AM, Burgess Seed responded with:

We are sorry to hear of the problems with this customers order. We have contacted the customer via D-mail to request further information."


Negative flynnt
(2 reviews)
On Jun 20, 2012, flynnt Douglas, AZ wrote:

I received my order two months after it was placed. This is by far the slowest and most questionable company I've ordered plants from.

There are absolutely no tracking numbers, customer service is nearly impossible to get ahold of, much less getting a straight answer if you do get a person on the line. I ended up having to resort to their online feedback form and each time I asked for shipping information I was given a vague answer that part of an order had been shipped or wasn't shipped. They wouldn't provide shipping dates, which part of the order was sent out, expected delivery date, etc...

As for the plants themselves, it was a total loss and waste of my money. Everything was either dead, moldy, or damaged beyond repair. I had ordered:

Arrived yellow and moldy:
10 Mixed Color Hybrid Lilies
2 Creeping Phlox

Arrived as what appeared to be dead twigs or bulbs with poor to non-existent root system. Despite best attempts, no foliage or further root growth ever occurred:
1 Persian Lilac
2 Dahlias, Tahiti Sunrise
10 Eye of the Tiger Dutch Iris
2 Red Maples
2 Butterfly Bushes

Severe damage due to poor shipping methods:
12 Douglas Fir Hedges

After trying several weeks in vain to revive these plants, which Burgess insisted were simply "dormant", I sent the original shipping label back with a written replacement request. Its been over four weeks now and I've received nothing but silence from them. I can only imagine that if they did actually uphold their end, I'd probably receive more dead and damaged plants.

For the cost, I'd like to think that they could at least utilize a more reliable shipping method than the U.S. postal service (which kindly stuffed my dead plants into the mail box, for me to retrieve moments later) and a bit more protection than a flimsy green plastic bag (that got ripped apart by fir and maple limbs during shipping).

All in all, I would never recommend them to anyone. They seem to be more interested in making a dollar and running with it than quality or customer service. I'm amazed they've lasted this long with such questionable business ethics.


On Jun 20, 2012, Burgess Seed responded with:

"On Sep 5, 2012 12:21 PM, Burgess Seed responded with:

We are pleased to have celebrated our 100th year anniversary this year and to have been part of Americaís gardens and gardenerís lives for so long. We arenít sure why this customer is saying that they did not receive the order until 2 months after it was placed. The first package shipped in two weeks and the 2nd package in three weeks. Our website from which he ordered does clearly state that processing takes 1-2 weeks and then plants are shipped by availability and weather. We are sorry to hear that some of the items did not survive. However, all of the items are covered by our one year guarantee. We did send a Dmail to this customer and hope they take advantage of our guarantee. "


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