On Jul 26, 2013, sosreptile Fairfax, VA (Zone 7a) wrote:
I'm an avid container gardener with a fascination for unique and useful plants and I always wanted to purchase Neem plants for myself. I came across the Dave's garden listing for Neem Tree Farms and decided to contact them for information about their various Neem plant offerings (they sell seeds, sprouts, seedlings and trees - increasing order of size) and about their shipping policies and more. Vicky Parsons responded to me promptly and continued to do so despite this being their busiest time of the year. Here is a list of positive points about my experience:
1) Their website makes it easy to see your order and get tracking information for the shipment, and you get timely email notifications on the status of your order.
2) They only ship live plants out on Monday and Tuesday so that your plants do not get stuck somewhere over the weekend - excellent!
3) Speaking of shipping, the plants were packed wonderfully: the plastic pots were wrapped in sturdy plastic and secured to the plant stem with a plastic tie, then the pot was taped to the wall of the sturdy triangular USPS priority mail tube, leaving the leaves free of physical pressure that could damage them and giving them air to breathe. A simple and great idea!
4) Vicky was professional, humble, friendly and honest; everything she told me about what they had for sale was exactly what it turned out to be once I received my order.
I would definitely order from them again. Thanks Vicky and Neem Tree Farms!
I'm a clinical herbalist, work with many with autoimmune diseases and chemical sensitivities. I've been purchasing from NeemTreeFarms for over 15 years because of their purity, truth in labeling, and extraordinary customer service. Vicki has always been very helpful whenever I have a product question or formulation. She's honest, concerned and provides superior products; her focus is more on helping people rather than profit.
I must say I did get a few neem trees from Vicki wanting to grow my own. Unfortunatley they died; but not a fault of Vicki or quality of tree; but only because we had a hard freeze and the trees froze. I didn't protect them as I should have.
Highly recommend neemtreefarms to all and if questions; phone and ask.
We were in Florida on vacation and called Vicki Parsons at Neem Tree Farms to set up an appointment. She squeezed us into a busy day in her greenhouse where she was getting ready for freezing temperatures, took the time to walk us through growing neem in Chicago, carefully packed the trees we selected, and even sent us home with free butterfly plants.
The plants all survived the trip beautifully and we've since recommended her company to a number of our friends, who've also had good experiences with it. Our neem tree is happily growing in a sunny window, we're looking forward to putting it outside this summer and enjoying the benefits of an amazing tree we never thought we could grow in this cold climate.
I have been ordering from Neem Tree Farms for about the past four years - I have always found the representative(s) to be very helpful (once even personally calling to explain an important order detail) and accurate in filling my orders as well.
I will continue to order from this company instead of others I've found, simply because the value is excellent - quality products for a lot less than other "trendy" brands. I use the products on everything - my garden, my dog, myself. Can't say everyone's experience will be like mine, but I've had great customer service from this company.
- - - - - - - -
(As for the other posts, my goodness, if you don't like a company don't waste your and everyone else's time disputing nonsense, just don't order from them!)
We have been buying neem seedlings and seeds from Neem Tree Farms for the past 10 months. I have to say the service has been excellent at all times and the lady in charge has gone out of her way many times to meet our special demands. I wish all companies doing business in the Internet would provide such an excellent service.
On Dec 5, 2007, Healingcove Playas De Tijuana Mexico wrote:
I too have crossed the international boundries by making an order of seeds from Neem Tree Farms to be shipped into Mexico . Before my order was approved, Neem Tree Farms went the extra mile by checking all requirements into Mexico . Make note: Neem Tree Farms notified me that a Phytosanitary Certificate is not required for Seeds into Mexico. Also Note: I stress, this was a courtesy on Neem Tree Farms part, not their responsibility, I am the purchaser so my responsibility to know the laws of the country in which I reside. I received my shipment; and Neem Tree Farms also followed up to ensure all was to my satisfaction and has infact asked me to keep them informed as to my success with my seeds. Excellent company, professional courteous customer service; I will deffinately purchase again and I am quite proud to recommend to others.
Received 2 sweet neem plants very fast! Plants look healthy. They were very well packed with instructions to care for them. Owner of the company is very responsive to email inquiries. Very very good experience!!!
Great seller. I purchased six yearlings. I can't wait to watch these grow. Vendor is very nice and let me pick out the plants I wanted from the greenhouse. Excellent experience and I would definately buy from again.
This is a wonderful place to buy some of the NEEM Trees, The trees were very pretty and big, the price was excellent for this outstanding trees. Fast in delivery and the packing was nice and secured. Will order more soon, just waiting for a bigger garden, maybe by next year. Highly priced by me.
On September 16th, 2003, brandal added the following:
How wonderful it was to received more little trees without costing me money, They are so beautiful. I like to thank you this way, I will recomment your company with everyone I'am in contact with and everyone in our nursery, lots of people yet have to find out what your plants can do for the human race. I thank you very much. You are the best. Adik