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I ordered two banana trees Four weeks ago and waited the 2 weeks for processing, which seems a bit much to me, and then waited another week before they arived. While I did get my plants on time, I certainly did not like the way they were shipped. Both trees were shipped in the same thick green bag that was stappled so that no air could get in, while my trees' roots were still covered in soil, one was moist while he other was dry, there was no protection from the shipping process except the plastic bag and a small sliver of cardboard that was bent over each tree, I guess for suport, and a healthy banana tree has leaves that are percky and stick out with one little curled up leaf in the middle that will unfold and allow the plant to grow, only one of the trees looked like this, the other was squished almost flat without the center leaf. While I may or may not continue business with them I certainly do not like my plants being handled that way. I prefer to have a tree in a pot at the post office that I can pick up and not get in the mail on the hottest day of the spring, reaching about 90 degrees outside, let alone in the mailbox! We will see how well the trees live and I thank everyone for stating there returing issues, I made sure to keep all of the paperwork in case one is to die.
I had gone through the Farmer Seed & Nursery catalog and picked out almost $80 worth of plants and trees. I was just about to order them online and thought I'd check them out before I did. I am so glad I found this website before I ordered with them. Thank you.
On Nov 22, 2008, agingacresfarm Lebanon, TN wrote:
We recently placed two large orders with farmer seed. The first one was placed on October 21st. The website stated that all orders placed before October 26th would be shipped for fall. We called them on November 17 to see when our order was shipped, and the friendly and helpful customer service lady was anything but either. She told my husband that a postcard was being sent to us in the unknown future to inform us that our order would not be shipped until spring, and that, if we didn't like it, we could cancel our order - but not over the phone. I thought that he was having a senior moment so I called back - on our long distance dime. I had the misfortune to speak to the same person. I work in customer service and would not still be employed if I spoke to a customer in that tone of voice. I then spent considerable time locating cometobuy.com and sent them a email about our experience. They forwarded the email to farmers. I then went to yellow pages and found the number for the Mn store. I called and spoke to a very polite store manager. He apologized profusely which is certainly more than I received on our first two conversations. We had made a 2nd order of nearly 200.00 the day prior knowing that it would not shipped for fall. We simply wanted to know why fall shipping was clearly promised on the first order if you ordered before the 26th if they had no intentions of doing so. The jury is still out as to how our future experience will be when our plants do arrive - who knows when that will be. We are landscaping a large property and were very pleased with their selection and pricing so are hoping for the best at this point. We will keep you apprised of our progress and want to give them a chance before giving a negative rating. Maybe the customer service person that we had the misfortune to speak to was having a really bad day and that is the reason for her tone on the phone and her inability to even give us an apology for the misrepresentation on their website.
Returning to Northern Wisconsin from Iowa we took the Faribauilt exit and found ourselves driving by the Farmers Seed Nursery. In the market for more perennials of course we stopped. We found beauitful Phlox plants and bought a bunch. They seemed to get thru the summer well and blossumed as good as first year plants would. With our minus 25 degree winters we will see this coming summer....That said, I appreciate the comments, good and bad, it's great to find this site thanks to the Garden Gate magazine. As for mail ordering, no we learned the hard way with Mich. Bulb etc. it's a disaster...Buy plants & shrubs you can see, even tho. it means putting on the miles.
On Jan 22, 2008, sarah2000 Saint Helens, OR wrote:
I ordered the citrus tree collection and the voodoo bulbs (bulbs that grow without dirt or water) from Farmer Seed and Nursery in the end of Dec. I just came across this website and am wishing I would have known how bad this company was before I ordered from them. I was thinking of canceling my order but since they already charged my credit card I decided I didnít want the hassle of trying to get my money refunded. Although I am not expecting much, I am hoping that the trees I ordered are at least alive when I get them. I am so glad I came across this website though. At least now I can check out the reviews given here before I decide to order from any other online or mail order nursery.
In early May I placed an order with Farmer Seed. The wait was a little long, but eventually arrived in (2) partial shipments, bare rooted and bagged in plastic. So far, approximately 75% of my order has shown signs of life. The weeping willows, rose of sharon hedge, red buds, and dawn redwood are thriving, and the magnolia tree and burning bushes are doing ok. However, the red maples, perwinkles, and tulip trees never had a chance. I didn't pursue getting a return for the dead plants, nor will I. I figure the cost was minimal and, regarding what lived, I came out ahead (compared to prices at local nurseries). In fact, I would almost recommend this nursery if their shipping methods were improved.
On Feb 2, 2007, mikerotell Franklin Park, NJ wrote:
While it has been years since I've ordered from Farmer Seed in all fairness to them I can not let Yoopiecats statement go unchallenged.
Silver Lace Vine IS NOT polygonum cuspidatum, it is Polygonum auberti. We are talking about two completely different plants. P. cuspidatum is a rampant suckering shrub while silver lace vine is just that.....a vine, which is not on any erradication list that I am aware of.
On Feb 2, 2007, flowAjen central, NJ (Zone 6b) wrote:
I really wish I knew about this website before ordering and silly me threw out the packing labels. None of the plants I ordered survived and had followed the directions to a "T" but the hardy poplars I ordered (I was a little worried at the sticks I received) by the end of the season looked wonderful. We'll see come spring if they survived the winter.
I definitely won't order any more plants from them, though.
On Feb 2, 2007, Farmer Seed and Nursery responded with:
On May 1, 2007 4:28 PM, Farmer Seed and Nursery added:
A dmail was sent to this customer offering replacements on any dead items. We are pleased to hear that the poplars are thriving."
On Jan 5, 2007, dragonfly53 (Terri )South Boston, VA (Zone 7a) wrote:
I ordered from this company before I researched them. After reading all the negative comments, I decided to cancel. Since I had ordered over the net, I didn't realize they didn't even have a toll free number, a very bad sign!
I sent an email request to cancel and also faxed them a copy of my approved order with "Please cancel" written on it. I get a transaction printout from my fax so I will use that as proof I cancelled in plenty of time if something should go awry. My credit card company has also been notified that there should be no charges from this company or any of it's affiliates, including Plantron. I am hoping they will do the right thing and cancel the order without any problems or underhandedness.
My question is, has anyone tried to cancel orders from this company before they received their order?
On January 8th, 2007, dragonfly53 added the following:
Update: I received an email from farmer seed saying that they were able to catch the order before processing and cancel it. Whew! I am glad not to be out $70 worth of plants!
I have ordered trees & shrubs from several of the companies subsidiaries with bad results. Noticing the plants had spent a long time in shipment sometimes in hot weather I decided to drive the hour to Farmers Seed & Nursery in Faribault, MN. The service was fast and the trees, shrubs and plants were in good condition. Some of them were a little on the small side but for the price you pay it is still a good deal. It seems to be the way they are shipped and the amount of time it takes the post office to deliver the package that sometimes takes the toll on the items. Yes, an hours drive is lengthy but make a day of it and visit other nurseries along the way. Take a bucket of water with to get your bare roots into water as soon as possible.
They messed up my bulb order, sent me regular glads instead of hardy glads. I was dissapointed, but I didn't want to go through the whole return process so I planted the bulbs they gave me anyway and I had very beautiful blooms.
I ordered from Farmer's about 3 wks ago. Still have not received the order from Farmer's. However, when I placed the order, the customer service rep. stated that it would be at least 3 weeks before shipment. Yesterday, the long-awaited raspberry plants arrived shipped from Faribault, MN. April 3 to May 30 for processing and shipping time is quite inexcusable.