I purchased from this company because there is a local store, and I would not have to pay for postage. I also bought seeds from other sources. All of the packages that we purchased at Farmer Seed & Nursery have VERY low germination. We purchased some very expensive seeds and were very disappointed. We had normal results from seeds purchased elsewhere.
I ordered some plants. One seemed dormant (or dead).
I waited three weeks and it was dead.
I contacted customer support who said I should send them the _original_packaging_ the plants came in and they would replace the plant.
I bought numerous plants from various vendors for a large garden I'm starting. I received a catalog from Farmers Seed and figured that I should check them out since they're local. Unfortunately, I had the same experiences some of you had; horrible plants and worse customer service.
I purchased $150 worth of plants through them. They were one of the first vendors to send me plants, so to be fair, I dont have much to compare them to. I've never ordered plants online before, but I did receive a beautiful Japanese Maple and some nice varieties of hibiscus from Wayside Gardens and was really pleased with them. They sent their plants in pots, really well packed, with an invoice, in a cardboard box.
I'm very new to this "bare root" thing and quite frankly, my recent experience tells me that I will never accept that mode of transport for plants again, not that I had a choice in the matter with Farmers Seed. I didnt know the plants would ship like this. The plants came in horrible-looking condition, stacked on top of each other in one large bag. The individual plants were packaged mostly in plastic baggies and/or stapled cardboard. Some of the bare root stuff was exposed and not wrapped at all, and some was wrapped in a ridiculous amount of plastic and tape or staples. For example, my variegated weigelia was a stick with completely dry roots. Nothing was protecting those roots from snapping off in the massive garbage-like bag they shipped this in. My hibiscus' were sticks with plastic package-taped around the roots, which I havent viewed, but there seems to be no moisture in there at all. The Harry Lauder Walking Stick which was advertised to be a "healthy 12-15 inches" was a 3" single stick with a small root ball wrapped in a plastic baggie and stapled to itself. I'm the most dissapointed about this one as other vendors sell it for the same price in a trade gallon sized pot. The root ball was completely dry. The Empress Wu, another plant I was super excited about. came with a sad-looking, droopy, 3" leaf again with the tiny root ball wrapped in plastic, stapled and then a cardboard teepee stapled to death around it. What a mess to unwrap!!
So, I unwrapped everything, except the taped hibiscus and bagged bulbs, sprayed some water on them, and decided to call Famers Seed to give them the benefit of the doubt. Unfortunately, this made matters worse. The lady sounded very crabby. She told me that the order number I had given her off the bat "isnt going to help me at all". I told her about my experience and she cut me off telling me to return the items with a letter stating why I was returning them.
There was no apology or explanation. There wasnt any attempt to keep my business. I'm going to have to pay for shipping. There is no invoice to put in the order, and I have to print out a letter stating why I was returning the plants. I didn't even ask how long it would take to get a refund as she was so curt and rude, I just wanted to get off the phone with her.
This is, by far, the worst customer service I've ever received. Minnesota nice...hmmmm. What a complete bummer. Anyone have a Walking Stick they can sell me as everyone is sold out now??? :(
50% of my shipment never came to "life". I understand that they ship bare root and the plants are dormant but it has been over a month and half since I have planted the items and no signs of life. Torch Lilies-roots were mush and rotten, Japanese toad lily-mush and rotten, Ranunculus-dried out. They included some free gifts which were all rotten and mushy. Which I don't care about the free gifts being I did not pay for the items but if your going to send free gifts at least let them be somewhat alive. I would have given them a neutral rating but I spent time, money and energy planting all the listed above items hoping that they would make it. Of course they did not. My two pepper plants, Stargazer Lilies, and Voodoo lilies are doing great. Such high hope I had for all the plants I received from Farmer Seed and Nursery to grow and thrive, only to be let down.
On May 5, 2013, Farmer Seed and Nursery responded with:
Received 75 strawberry plants from Farmer Seed company,
4 bunches of onion plants, 4 rhubarb roots and 12 Heritage
Red Raspberry plants on 4/17/13. The red onion plants were
the size of matchsticks, strawberry plants dry with no green
on most of them, and rhubarb were the size of a pencil. Do
not know if I will live long enough to see these roots produce.
Will not order from this company again!! As it is a waste of
my time and money.
On Apr 23, 2013, Farmer Seed and Nursery responded with:
Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.
We do have both a refund and a replacement guarantee and stand behind them.
A customer care representative has contacted this customer to see if we may be of assistance"
LESSON LEARNED TOO LATE!
I placed an order 2nd week of September as I had ripped up the spaces to be planted and as everything ordered was "in-stock" I would be ready. By the end of Sept I had received a few PACKETS of seeds. Trying to call them...NIGHTMARE. 168.15 I spent. "when" I reached them they basically blew me off and when I questioned them about ALL the negative items I have read (too stupidly late on my part) first they went on to say how they send out tons of orders (1 mil is not that big) and a few "complainers" meant nothing...they then told me I could cancel my order by ....ready....WRITING them a letter! I asked WHEN will I get the order..."oh we will get back to you". I then Hoovered them and tried to find any person other than "Ruthie or Cindy" to tell me WHEN I would get my order...to no avail. I called again THIS MORNING and was called "nasty" because after LOSING 168.15, I was not feeling all that sweet. I then emailed on a sister site and got the following reply:
Thank you for your email regarding your order. We have checked on your order and found that it is currently in our shipping department and scheduled to ship at any time. Please allow some time for delivery once the order has been shipped.
Also, just as a reminder, be sure to hold onto the original shipping label that will come on the outside of the package for your one year guarantee.
Thank you and Happy Gardening!
I then sent them the following:
I have to be honest with you – your reputation online is not a bunch of negative hear-say – it is truth. I am ashamed to say that I did not look until AFTER 4 weeks had passed and my card had been charged and I had receive a few packets of seeds…
My order is scheduled to “ship at any time now” IS NOT ACCEPTABLE – WHEN is it shipping? My order has been in your order dept for well over a month…I would like the date it will arrive so that I have the opportunity to inspect it as your reputation is horrible really horrible and I don’t want to spend another several weeks trying to return pitiful specimens.
How you could treat someone the way I have been treated AFTER you took 168.15 from me is appalling. I am adding my experience to the rest of them as I have a feeling that I too will receive dead plants – if any of those I ordered.
I will not order from you again and like the many others I wish I had read about your online reputation sooner and given my hard earned monies to a local nursery.
And I have not heard a thing (WOW SURPRISE) but I have now added this to all the rest. I learned my lesson and I hope that anyone that is swayed by the beautiful catalog will NOT do what I did...order first and read reviews later.
On Oct 18, 2012, Farmer Seed and Nursery responded with:
"On Oct 19, 2012 11:46 AM, Farmer Seed and Nursery responded with:
Our website does state the following
"Please allow 1-2 weeks for your order to be processed. After your order has been processed, we will ship according to weather and the availability of the plant material. We continue to ship through the summer and fall as long as the items are still available"
Most bulbs and perennials are usually available by September. Some deciduous trees and shrubs are not available until October.
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."
On Jul 3, 2012, guitarzan Menomonee Falls, WI wrote:
Posted on June 12, 2012, updated July 3, 2012
Posted on May 22, 2012, updated June 12, 2012
I only had a small order of 100 strawberry plants however they shorted my order by a couple plants -- since it was more hassle than it was worth to recover the shorted plants, I thought I'd let it slide.
Strawberries have always grown like weeds for me but then when some of the plants died, I decided to let them know by forwarding the online order confirmation and explaining the issues I encountered, thinking any reputable company would honor this request for replacement. Boy was I wrong. They required that I send the original shipping label back to them for replacement, of course, this was weeks after I planted them and who keeps that stuff? Besides isn't the original order confirmation good enogh to let them know where and when I bought them? Finally, after some negotiation they decided to "make good" (quotes intentional) on their obligation by allowing me to send the canceled check or credit card statement to them, which I did online. However, while the gladly accepted my payment online they refused to honor my replacement (which again, was short to begin with) because it was an email. They actually required that I do the very ‘ungreen’ and higher cost thing by snail mailing them the exact document I send via email. You can see by this policy that they would rather put up road blocks than stand behind their products.
Now ( hassle or not) it's a matter of principle. I sent them what they wanted and am waiting for thier reply (and waiting, and wating) I may never see the plants I purchased but I wanted to get the word out .....
DO NOT ORDER FROM THEM OR YOU WILL PROBABLY BE DISAPPOINTED!!!!
On June 12th, 2012, guitarzan added the following:
I sent them the credit card statement they requested and received a letter stating that I didn’t comply with their return policy so "they're sorry I'm not pleased with my order" .. but are not going to a darn thing to correct it. These guys are pros at providing the absolute worst customer service imaginable -- even beyond imagination. The only thing worse than their customer service are the products they sell.
By the way even more of the strawberry plants have died since this return policy shell game/fiasco began.
DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!! On July 3rd, 2012, guitarzan added the following:
After the leg work already mentioned, they did come through with some replacement plants that I received and planted a few days ago. The plants look healthy (for dormant plants), so I have to say at this point they lived up to their word -- it wasn't an easy task for that to happen, and it took some time but eventually I was contacted by Miranda who was very helpful.On Jul 3, 2012, Farmer Seed and Nursery responded with:
We are sorry to hear of the customer’s problems with his strawberries. We do have a one year replacement guarantee which we stand behind. We have been contact with this customer via dmail and do show that a replacement order is currently in processing.
I ordered 4 mosquito shoo geraniums from them only 1 greener up and is alive after calling about the 1 year replacement I was told that even though they have my order in the system I have to send them a letter with my credit card statement to have the honor my replacement of this $20.00 order... Don't waste you time with this company
I ordered about $300 worth of trees and bushes. Of the 24 siberian elm ordered,none were shipped. Most of the bushes were dried sticks. I soaked and placed them in my compost pile and was able to get 1/2 of them to do something. I also had ordered 24 weeping willow. To my surprise, none of these have grown. I always thought these would grow anywhere. I complained to farmer seed about the missing siberian elm and was told I would have to wait until they were dead. I wrote back and told them that since they've been missing so long to consider them dead. Now they say are they dead or missing. I told them again that they were missing and apparently the immigrant workers forgot to pack them. I've yet to hear back. I am approaching the 1 year mark so I won't be surprised if they reply back and say that I am out of the 1 year warranty and they are sorry.
My complaints are almost the same as all the others,dead plants, poor service. My greatest problem was with shipping, I received so many things wrong! 3 plants in my shasta daisies instead of 4, 2 bleeding hearts instead of 3. I planted a pack clearly marked Electric Orange Lilies and grew just average orange lillies.I sent pictures of my lillies to the company and asked for a refund, they replied I needed to return the bulbs within 14 days from my recieving them to get a refund. I sent a copy of all the e-mails and snail mails I sent to Farmer Seed to the Kansas Attorney General. The KS AG wrote today they are unable to make contact with these violaters
On Nov 5, 2011, Farmer Seed and Nursery responded with:
"On Feb 16, 2012 2:18 PM, Farmer Seed and Nursery responded with:
We are sorry to hear that a mistake may have been made in shipping and have been in contact with the customer regarding this complaint. The customer was issued a credit for the items complained about on 7/8/2011. We contacted the customer through dmail, but have received no further response since we asked if she had received the voucher we sent. We do show that we received a complaint from the KS Attorney General regarding the fact that the customer was upset we had not sent her a fall catalog so she could redeem her credit voucher. We explained that we do not have a fall catalog, but that the customer could use the spring one to place an order which she has recently done."
On Apr 15, 2011, zhukpavlo West Springfield, MA wrote:
I ordered a bunch of Plants from farmer seed. Plants arrived in horrible condition. Planted them anyway - even though many looked dead on arrival. I would say 40% survived the rest didn't. They give you a one time replacement - so I called them. They said send the receipt with the label. I did - then they said they need both labels (they split the order and sent one package early and one late) - luckily I had both labels. Sent both back - they send it back again with some other excuse. I finally sent it back and said I really only care about the Manchurian Apricot. They did send back the plants - but the Apricots were just 2 more dead sticks. I planted them in the fall having no hope...
For the prices - the plants with 40-50% survival I guess are Ok -
But I wouldn't order any trees or bushes from them - and don't order the Manchurian apricot - the will send 2 dead sticks.
On Apr 15, 2011, Farmer Seed and Nursery responded with:
"On Feb 16, 2012 1:59 PM, Farmer Seed and Nursery responded with:
This customer placed a $70 order in March 2010 and requested replacements worth $14.98. We have contacted this customer via dmail."
I ordered from farmseed.com before I found this site. I am so sorry about that now. I ordered 10 blackberry, 6 grapes (various varieties), three raspberry’s and two cherry trees; all on March 11th. They came in the mail on April 7th.
Everything is dead. I think I may be able to save two of the blackberries, but that is it. I have been so excited about the arrival of these plants and then they send me this.
The first time I called in the lady on the phone said it would be a week before they were able to send everything out. After a week I called and then it was,” well, it says on the website it will be 2 weeks before they are sent out and It does say that", but she said she would rush the order. After two weeks it was, "well we are running behind so it may take another week for me to get them sent out to you and then a week for delivery."
When I received the plants I was flabbergasted. All the grapes are wrapped in individual plastic bags and there was no water pellets on them what so ever. So all the plants have been wrapped in a plastic bag for 7 days with no water. If that did not kill them, then I can only assume that these plants were dead when they sent them. The bark is pealing off all the raspberry plants - they are dead. One of the blackberry's was so dry that the stem had split in half, the only thing holding it together was the twist of dead roots.
The cherry trees just look horrible. I went ahead and planted everything that I could I hopes that there is still something alive in the these plants. It was a lot of work, but I am trying. I spent the money, might as well give it a go.
I will never order from these people again. This is the worst plants I have ever received from a mail order company. I feel that I have been scammed. To complain they give you the run around and are rude. Save yourself the hassle and money; don't order from these thieves.
On Apr 8, 2011, Farmer Seed and Nursery responded with:
"On Feb 16, 2012 2:20 PM, Farmer Seed and Nursery responded with:
The items received in this order were are all shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. Since they are dormant, and not leafed out, they may be mistaken for dead. We were able to contact the customer via Dmail and discuss the dormant nature of the plants as well as the 1 year replacement guarantee. We are assuming all has thrived as we have not received further correspondence."
I wish I'd known about this website and checked reviews before ordering from Farmer's Seed. I placed my order in January, and by March nothing had come. I had ordered seed potatoes as part of my order and when my potato planting date came and went, I called them. They were fairly rude, but I was able to get them to send my order "early" - which was in fact late, for my zone.
I was unimpressed with the entire order, but I figured "what did I expect, for the price of some of this stuff?" A couple of months later, half my order was already dead, so I figured I'd look to see how to get replacements. I couldn't find my original shipping label, so I called up and the woman said I could send my receipt and credit card statement instead. I did, and getting replacements was no problem (easier than getting my original order, in fact). Then the second half of my order died, along with much of the replacement order. So I sent another letter with my proofs of payment, as with the first time. This time, my request for replacement was rejected.
I suppose they must have known that when an entire hundred dollar order needs to be replaced, you're not going to be a returning customer.
If everyone who is burned by a Plantron affiliate would contact their state Department of Justice, Office of Consumer Protection and file a complaint the businesses would probably change. I ordered over $300 of plants from Farmers Seed in 2009. If they sent their best products the first time, why bother going through their runaround to request replacements or a credit?
Our experience was terrible and we will never, ever order anything from the Farmer Seed & Nursery Co. We wish that we had researched them first and seen these ratings. The stock arrived and 80% was clearly dead. We requested a refund and got a replacment certificate per their policy. We will considered this a loss. Buyer beware!!!
I am not going to recap every thing else said here. This was the worst CS I have ever recieved. They were out right Rude and Nasty on the phone! 16 plants all DOA. Still waiting for replacements. They are owned by Plantron, who when finnally contacted (the # is a big secret it seems) where also no help. I WILL NEVER BY FROM ANOTHER CATALOGE AGAIN! I'd rather pay a little more a see what I am getting.
Horrible! We will never order from them again! They are owned by a large parent company in IL that also sends out seed/plant catalogs under different names but the main company is Planton Inc.
Placed an order in April, our order didn't ship until May 11th and was sent bulk mail and took 11 days to get, shipped in a plastic bag. Needless to say the plants were dry, crumbled piles of dead dust by then.
I called and got instructions on how to ask for a replacement and sent the label with a note asking for new plants. They sent my letter and label back in June with a form letter and written in red ink "label for citrus plants" I called about it and told them it clearly says on the label, 24 hemlock, 6 walk-on-me plants. No apology just told it was a miscommunication and I had to send it all back again and maybe returns would process it! I asked to speak to a manager who was angry to be on the phone with me in the first place and told me she can't do anything for me! I asked for the main office number and she refused to give it to me.
I researched and found the # for Planton Inc and called them and was told exactly the same thing, basically we could eat it.
After more poking around I found many people angry with them on other sites under the various company names! I offered to let them right thier wrong and they really didn't care at all and dismissed me.
I filed a complaint with consumer protection, BBB and will with anyone else I can find. My 24 bucks is a drop in the bucket but when you see the numbers of people unhappy and ripped off by an exchange/refund policy designed to frustrate to the point that people give up and they keep your $$ they are thousands ahead by every little customer that gets no satisfaction. Please research before you buy and be sure you know who the parent company really is so you don't have to go through what I did.
On Jun 4, 2010, acicomfort Circle Pines, MN wrote:
Now over four weeks since order was placed and no product. When contacting the company, their reply was 'it will ship sometime next week'. When asked if we could just come and pick it up, their reply was 'we will have to call you back on that'
Yet no word from Farmer Seed & Nursery. I wish I would have seen these reviews BEFORE I placed an order. My order is over $250 and have been treated as if the order was for $5
Ordered nursery stock in 2009. Arrived very late and looked dead. Planted it anyway , and it did not grow. Contacted company and they have been stalling ever since. Apparently will not honor their guarantee. I give up. Too bad used to be a good outfit
This is the second and probably the last time I've ordered from Farmer Seed and Nursery. The plants all come dormant, and some barely have any roots on them. About a quarter of the plants don't live. Last year, I had to wait for six weeks until I got a replacement.
I placed a large order after ice storm damage made it necessary to replace most of what I had. They delivered late and what was delivered was a lot of dead little twig plants, very few ever showed any signs of life. I planted it all, no matter how obviously dead, kept everything properly watered, etc. They gave me a big run around regarding their replacement guarantee, but I finally got something of a replacement, more dead twigs, mostly, and substitutes in large part for what I had originally ordered. Again almost nothing ever showed signs of life. It was a lot of money, but I don't think it is worth my time to try to get replacements again since apparently they are going to keep sending dead twigs.
I feel duped. I ordered sixteen tomato plants and eight pepper plants from the company. They arrived with four dead tomato plants and two dead pepper plants. The rest of the plants looked severely yellowed. We set these in the sun, worked with them, but they all died. The weeping willow I received earlier was dead and the walk on me plants were dead and dried. Planted them anyway, but no signs of life. What a horrible experience. I sent an e-mail to customer service concerning my experience, but no response. Chalk this one up to a $94.88 mistake.
Okay , so I got the box with the dead plants and the green sticks. I sent them an email and they said "shipping could take 7-14 days" I replied back" Are you guys using the Pony Express"? By car I may be 3 1/2 hours from Bloomington. Is this exceptable "NO SAYS I" But whata ya do. I am not dealing with the "Return Policy" They Suck. End of story. Lesson Learned. Do your research before you buy. It's too bad that these companies do not have to disclose their satisfaction percentage at the top of the screen like another on line company does. Hmmmmm!
I wish I would have read the reviews before ordering from this company. I was taken in by the "cheap prices" trap. Lesson learned. I will never order from them again. I placed my order on March 9,2010 and still haven't recieved anything. I was told a partial order went out in the mail on 4-17-10. Who knows. The embarrasing part , is I talked a couple of friends into ordering from them as well. I feel really bad. Expecting the plants that I wanted to start this year were on their way, I waited...waited.. and waited. It's too late to get others in the ground. Not to mention $103.05 gone.
We have ordered many times from other companies, other catalogs. Plants sometimes die during shipping and all we have ever had to do is call and they were replaced. Farmer Seed sent us 6 bareroot blue spruce seedlings which were black (with mold?) when received and have since lost all their needles. When we called this morning, F/S asked us to ship the trees back in the original bag, with invoice, catalog number, and letter of explanation (They're DEAD!). This is a waste of our time and shipping costs for about $6 worth of trees. We won't be returning the trees to F/S and we won't be repeat customers of F/S or any company affiliated w/them. Other items in same order were OK. They should know how to ship so that stock arrives in good shape.
On Apr 15, 2010, cajuns84 mandeville,la United States wrote:
I placed an order on March 3,2010.It is now April 15,2010. To date I have only received 3 out of 7 items ordered. I have contacted this company many many times for status of my outstanding items ordered. They tell me some of them (2)have been shipped on March 31, 2010,but I have not received them. Now for these two items,I have to wait 30 days before I can request a reshipment. The remaining 5 items are tomatos and will be shipped by the grower when availavle sometime between May and June. They don't tell you this when you palce an order. So today I called them again to cancel my outstanding items and requested a refund. They can not refund my credit card,They tell you you have to write the company and formally request a refund. No one should ever use this company. There is no way I will ever use this company again
I sent an email for a status on my order of two pecan trees on April 1, 2010. They said my order shipped. Today I get two dried up twigs in a plastic bag. First I was pissed when I saw the mailman shoved the bag into my mailbox but I guess it didn't matter since the trees were dead anyway. Then I realize the postage on the bag says $1.02. I am not kidding you. When you mail something from Illinois to Ann Arbor, Michigan, it takes 13 days when they only spend a $1.02 to ship your merchandise through the USPS. I'm about to call my credit card company and have them reverse the charge.
On Apr 7, 2010, NCISLAND Harkers Island, NC wrote:
THIS COMPANY SUCKS! I was so sickened with the service I am never ordering from there again. My father and I were realy excited to get this catalog in the mail because my aunt orders from it. I don't know why she does though, she must be the .5% that orders from them and likes their service!!!!! We ordered from them on March 4th and it is now April 7th! When we ordered we had high hopes and were ready to get the plants in the ground. Little did we know we were in for a long, long wait. It has been 8 weeks and all we have got is 7 pkts. of seed out of the 18 things that we ordered. Some of the seeds cannot be planted for it is to late in the season. I expect that we will be getting the rest of the plants next December. My dad called the company and they had no sympethy at all. He wanted to cancel the rest of the order and they told him he would have to send a letter! This is 2010 people, nobody sends letters. Less than 1% gave this a positive review. Bottom line, DON'T ORDER FROM THEM! Unless you like waiting 2 months to get the stuff you order. :[
Received my order last week, and wish I had read the reviews. Like others it arrived in a green plastic bag, (is was felixible and broke the grape vine in half). ALL the bags containing tubers were without any peatmoss/soil element so most of the tubers were dried out. The Cannas had some moisture but covered in a white mildew type of fungus. I have called the Farmer Seed & Nursery phone # several times with a constant "busy" signal. DO NOT ORDER FROM THEM. I am a police officer here in New York City and feel like I have been ripped off. This is a civil matter, but a crime is a crime. If they do not respond to my emails (which I just sent) I will file a complaint with the Better Business Bureau. BBB. If enough people do this perhaps they will change their shipping methods and reimburse people.
Should have checked their ratings. Sent them an order
for 3 live rootings late last winter. In late spring, I received
2 of the plants. I contacted them concerning the 3rd, which
is basically a houseplant(Candy Cane Oxalis). Told them
weather was warm enough to mail it also.
Their reply was the plant wouldn't be available until fall
(not listed that way in catalog). But I gave them the benefit
of the doubt.
Today I received a box from them. Imagine my surprise, when I opened the box and found not a live rooting, but a
small envelope. What was inside was ONE seed! D----
Will NEVER order from them again.
This spring I ordered raspberry and strawberry plants from them. I planted them the day after they arrived. Very few plants survived although I watered them regularly and took good care of them. I called the company and was told to ship the dead plants along with the packing slip to some address in Illinois. This company used to trust their customers and replace any defective products without question. I chose not to send the dead plants to Illinois. I dug them out when I replaced them with plants I got elsewhere. The dead plants went in the garbage along with the seed catalogs from this company. These people didn't operate this way a few years ago. What is wrong nowadays?
I placed a fairly large order on3/7/09. Still have not received anything. I requested a refund by phone, and was told I would have to write the company myself to do that, & that they would consider it! I have ordered many things via catalog & this is the first time I have not received my order. Needless to say, I'll never do business with them again!!
On Apr 30, 2009, cbandina Horseshoe Bend, AR (Zone 6b) wrote:
I bought 6 hibiscus and a moo shoo geranium shipped separate. Both shipments were poorly packaged. The hibiscus were tied together and put in excessive long plastic bag. When finally received they were stuffed in mailbox .They had no protection from roots and top breakage. They are growing so far. I called to suggest to at least to wrap plants in newspaper shipped in plastic bags to protect from breakage. The lady I talked to said she would pass it on to the shipping dept. When the geranium arrived it was shipped in a long box but nothing to hold plant in it pot so the plant and potting soil all loose in box.So far it is growing.
I WILL NEVER DO BUSINESS WITH THESE JERKS AGAIN!!!! I don't care how cheap their prices are....I called to inquire about a order I had placed 2 months earlier and spoke with the most ill-mannered, abrupt person EVER....the conversation just went down hill from there....she told me my order had shipped out 12 days prior....I asked if that would be "ok" for the plants to be in transit so long, and she VERY kurtly informed me they had been in business for 120 years....I then said..."that's great, however I have not been doing business with you for 120 years and it worries me on what condition the plants will be in sitting in differnent post offices for almost 2 weeks"....she then very abruptly asked "what else do you need"....at that point I simply hung up....I called back hoping to get someone else....and boy did I....the 2nd girl was worse than the first....she YELLED at me..."I don't know what your problem is if the other lady provided the information you needed!!!" I then asked who her supervisor was and she told me it was the first lady I spoke with...when I asked her the other ladies supervisor was, this call YELLED "I DON'T KNOW"....I responded with "yes you do...you just don't want to give it to me"....then the girl says....."I DONT KNOW WHAT YOUR PROBLEM IS"....at this point I was VERY offended and angry and YELLED some obsenitites and hung up on her.....I WILL NEVER-EVER DO BUSINESS WITH THIS COMPANY AGAIN....you are much better off just going to your local nursery and doing business there....
I placed an order with this company on Jan 5, 2009 as of today Feb. 23, 2009 I have not received any items that I ordered. I have placed several phone calls and have been told that my order was shipped on Feb. 2, 2009 and they could not place a tracer or replace my order until it had been.
missing for 30 days. Will let you know if and when I receive my order.
On February 25th, 2009, ANNIE20 added the following:
Feb. 25, 2009 As I have stated earlier I placed an order on Jan. 5 2009 As of today Feb. 25, I have NOT received anything from Farmers Seed. I have called and called all they say is that the order was shipped on Feb. 2, 2009
The lady today was very rude and not a pleasant person to do business with. I will not order from this company again.
I'll will buy my seeds else where. BEWARE!! If I have to wait until planting time is over before I get anything they can keep it. Said they had never had a shipment lost. This is a lesson well learned. On March 14th, 2009, ANNIE20 added the following:
It is March 14 and to date I have not recceived any of my order that I placed, I have spoke with this company several times on the phone only to be handled rudely. I have asked for my order to be canceled but that can't be done because
I;ll have to write a letter requesting my order be canceled,
They didn't waste any time cashing my check. I ordered rose bushes and orther things that should be shipped and planted by now, But they haven't shipped that part of my order and the other part is lost or NEVER shipped. Please don't do business with this company as they are a total RIP
OFF. I order in plenty of time to have my products but what did I get NOTHING> Will not do buiness with these folks again.
On April 3rd, 2009, ANNIE20 added the following:
April 4,2009, I still have not received my order from this RIP
OFF company. As I stated earlier I ordered on Jan. 5, 2009
3 Months . Man is that some fast service or what?
I have called and called they are the rudest people on the planet to do business with You can ask for a supervisor and they say that the supervisor isn't there Won't give a name of asupervisor. Please read this website before spenging one dime of hard earned money this company.
On January 15 I placed an order with Farmer Seeds as I have done often before and in due time the seeds arrived and were planted. An important part of my order was Lincoln peas, a long time favorite of my family. The weather grew warm and the seeds sprouted, the vines grew, and the blossoms appeared. But in the six rows of peas I planted, the first two rows of blossoms were purple! Lincoln peas had always before had white blossoms. However, I watched and waited and eventually saw pods that were knobby looking, unlike the smooth pods of Lincoln peas. Eventually they matured and we ate some. They were not Lincoln peas.
At this point I wrote a friendly letter to the Customer Care Department at Farmer Seeds saying something seemed to be wrong. I thought they might find the situation oddly amusing as I did. But the reply, while it apologized “if there was an error” in my order, requested that I send “the original shipping label, along with a brief note detailing your request” and “a sampling, or picture of the item in question.”
Well, I had already detailed my request and was happy in the interests of science to send a sample of the non-Lincoln peas, but the original shipping label was long gone. Who keeps the original packing of a seed order for six months? I did send them their confirmation of my order which came by e-mail and said, “We suggest you save this email for any future inquiries.”
That did not satisfy the folks at Farmer. “We are willing,” they said, “to make a single EXCEPTION and send a replacement order if you will send us a COPY OF YOUR CANCELLED CHECK or CHARGE CARD STATEMENT as proof of purchase.” (Emphasis theirs.)
Why should I, I wondered, have to prove that I made a purchase from them? Don’t they keep records of what they sell and to whom? Yes, they said, they do keep records, but it is company policy to insist on evidence from me.
So I sent them a copy of the credit card statement. By now the cost of the correspondence (sending them sample pods and blossoms, sending them a copy of the credit card statement, etc.) was beginning to outweigh any possible refund.
And what have I received in return? An electronic transfer of funds that appeared in our account without other notice for one-third of the $6.95 I spent originally. They did not refund any part of the shipping cost, though the peas would have been the largest part of the cost. They have never even acknowledged the arrival of the samples I sent them, let alone report on what may have gone wrong or what the misfits were – though I asked more than once.
Result? The “Customer Care Department” has lost far more than $2.32. They have lost a long-standing customer and reaped some very unfavorable publicity.