I placed my order in February with late March being a late dedline to plant in my area. After several emails and phone calls the order did not arrive until early May, much to late to have much luck with small over-stressed plants (trees & shrubs). We are now (early June) fighting with 100 degree tmperatures and losing one after another of the plants we ordered. NEVER AGAIN.
Unfortunatly I did not come here before I ordered from farmer seed co, they used to have a good name but that has changed for the worse. They were the first order I sent in and the last to get here. The seed packets were all there but the amount was sad to say very short, only 5 seeds in most packets. Of course it is probably my fault, buyer beware no seed count was listed for the packets. Thankfully there is always Johnnys, last order in first recieved
I ordered over $300 of grapes and kiwis. The first arrival was in late May, already late for planting in my region. Of my order, I recieved 2 kiwis, and 6 grape vines. Those plants were tiny and their roots were rotting. I called Customer Service about the hundreds of dollars of missing items, and she insisted that there was nothing she could do. My complaint had to be filed in writing, and it would take 6-8 weeks to be processed. Her supervisor also said there was nothing else she could do. So, I wrote the letter. Mid-late July, the rest of the order came. It was hot and dry, but I planted them anyway. All of the kiwis are dead, and half of the grapes are dead. Some of the grapes they sent weren't even the ones I ordered. Never order from Plantron!
This comment was originaly placed by me under Burgess but as you can see your are not dealing with Farmers you are dealing with PLANTRON, INC. We had ordered from Farmers in Faribault MN for many years with very good results BEFORE they became a division of Plantron.
I ordered nursery stock from this company a couple of years ago in late winter. I ordered from them because of their very attractive pricing. The nursery stock finaly arrived near the end of June on a 95 degree day in the middle of a heat wave. It looked dead in the packing. Took it out and planted it and tried to keep it watered, but out of 100 hedge and 50 forsythia only 2 forsythia survived. Decided never to order from them again. BUT BEWARE! BURGESS IS ONLY ONE NAME THIS COMPANY USES! Later I ordered from Farmers Seed and Nursery. 50 Stawberry plants plus some rasberry plants (12). I Recieved 1 bundle of 25 (22 plants actually in the bundle). When I called them with the mistake they said ok they would take care of it. They sent 25 more plants, and BILLED MY CREDIT CARD AGAIN! This company is a division of a company named PLANTRON, INC. Go check out their rating. Save your self some grief!
I have an outstanding order for seeds and I found two of the identical items (same item number) listed in Burgess Seed & Plant catalog. As many know, Burgess and Farmer Seed are both part of Plantron. I e-mailed the company and asked to get the lower price on these two identical items and was told I would have to order these from Burgess. I think this is very poor customer service. Be advised, if you do business with either of these two outfits, compare the items in each catalog so that you get the best deal.
I had been waiting for their catolog for a long time. It has not came let. I think they probably saw how bad their service had been and had gone out of buisiness. I ordered plants like strawberries and other berries,kiwi,pawpaw,supplies. I waited 5 weeks and still nothing came. I called them and they said everything was backordered. I canceled the order right then. I dont like it how they have different companies in the same town and they are all owned by the same owner. They make you buy from every one so they can get profit. Some things are only availiable in Farmers or Burgess. Plus you have to pay more shipping charges of 6.95. Hear my advice.
Forget about Farmer, Burgess, Richard, and other companies that are the same!
I called to ask for a refund on trees that died. Plants had been shipped rotted and bare root with NO packing material to protest them In addition, I enquired about orderinga Mr. Pea Sheller. I had been told earlier in season to hold off ordering becasue there was a three week limit on returing things if I wasn't happy with it. When I asked about buying pea sheller now, I was told there was a 4-5 week waiting period to have it shipped. I pointed out the dicrepency in what I'd been told, and was basically told that I was mistaken about being told that in the first place. Will NEVER order from here again, even if seed prices are low. Staff is very rude.
My recent experience with Farmer's Seed and Nursery was amazing. I used to do business with them before they sold out to Plantron, so I was quite surprised when my order, placed in January, was immediately billed to my credit card, even though the merchandise wouldn't ship until late April. I'm not even sure it is legal to do that. I called and complained and asked them to reverse the charge until the merchandise shipped, but they said they couldn't do that. I then said to just cancel my order, as I couldn't get anywhere with the so-called customer service girl. She said the only way I could cancel my order was in writing! I ordered online, so I sent two emails to the company with my order number asking them to cancel it and credit my card back. I never heard anything. After notifying the credit card company, my charge got reversed in March, and I thought everything was cool. THEN, the plants arrived anyway, weeks too early, and one tree was dead. Farmer's charged my credit card AGAIN, without my authorization, and I got a letter from them with no phone number or email address, just a mailing address, stating they saw I had my card charged-back, but they shipped and recharged me as they didn't want me to be disappointed!! I had my credit card company charge them back AGAIN, as they made no effort to contact me to find out if I wanted the stuff after all, as they had my phone #, email address, and mailing address. Talk about a terrible way to run a business. Avoid all Plantron companies.
My husband ordered trees from one of the affiliated companies (Farmers Seed and nursery)last year and has not received them yet. I am giving this company 3 days to send us the trees or I will turn them over to the Attorney General for our state and to the Attorney General for the United States. We haqve even paid for the trees.
When you can't get at least the product you ordered and paid for there is help. Please know there is help.
After receiving and returning an incomplete order of garbage almost a month ago I have still not received credit. The order was from Farmers Seed. I canceled and order from Kelly Nurseries that was never sent and have not received credit from them either. Customer service gives me the run around and e-mails return the same. I am contacting the Postmaster in their area to see if something can be done on their end.
After making a rather sizable order, I received my packages in mid-July (in Texas, thetemperature had already reached the high 100s). The plants and bulbs were ruined, all moldy and soft. I never received the replacements promised, and to be honest, I really found the customer service people quite rude. Big thumbs down. Same goes for their sister company, Burgess Seed and Nursery.
The plant material arrived in very poor condition. Some of it was rotten. Most of the plants were very small and it is probable that they will not grow. At least we did get all of the order. We should have just returned all of the order as soon as we opened it. At the present time we have not recontacted the company other then a telephone call to find out how to proceed in getting some satisfaction for the nearly $55 order. The person contacted at the company said that if we felt that strongly about the order we shouldn't order from them again and we won't!I have contacted the Illinois Department of Agriculture about this and they are going to look into the matter since the parent company is in Bloomington Il. I also contacted the Minnesota Department of Agriculture since they have their licensing material on the shipping label. I have not heard from them as of yet, however anyone that has these kind of problems should contact these two departments of ag since they have oversight on these companies.
My experience with Farmer Seed has been a true gardener's nightmare. I ordered Canadian Hemlocks for a hedge in the Spring of 2001. Here is an excerpt of a letter I sent them, after they misled me and on one occasion hung up on me when I tried to resolve the problem over the phone: April 25, 2001: I order 96 Canadian hemlock trees. May 8, 2001: You charge my credit card for $86.75 ($79.80 Canadian hemlocks + $6.95 shipping) May 25, 2001: I finally receive the order. The stock is smaller than you advertised, 5 trees are missing and 10 trees are dead.May 26, 2001: I plant the rest, according to your planting instructions, which specify to wait 6 weeks before determining if there is any sign of life. June 4, 2001: Because the trees are losing their needles and dying one by one, I call the customer service number of your catalog. The customer service representative tells me to write a letter describing my problem and to attach the order's shipping label. The refund policy deadline is not mentioned.June 4, 2001: I send you a letter describing the problem and demanding a refund. June 25, 2001: I call your customer service, and I am informed that it takes 4 weeks to get a response to a complaint. June 28, 2001: All the trees are dead. June 30, 2001: I receive a package containing 25 replacement trees, no letter attached. June 30, 2001: I call the customer service to inform you of the death of all the trees, and I ask for a full refund. The operator hangs up on me. June 30, 2001: I write a letter explaining that I am not interested in planting more of your stock, and that I request a full refund. I attach the 25 replacement trees.June 30, 2001: I contact the Better Business Bureau to inform them that your refund policy deadline (2 weeks) contradicts your planting instructions (6 weeks) and your response time (4 weeks). In effect, you prevent customers from ever obtaining a refund. July 19, 2001: I receive a letter dated July 12, 2001, from Laurel Adams, Customer Service. It is requested in it that I return the dead trees so that my refund can be processed. July 20, 2001: I send the dead trees. July 20, 2001: I receive a replacement certificate for $59.85 dated July 13, 2001. The amount does not even match my order's amount. My order was for 4x24 trees @$19.95 each, for a total of $79.80 + $6.95 shipping. Now is this nightmarish or what? I advise all gardeners to stay away from Farmer Seed, the dead plants mail order company, the champion of stonewalling.
I too have had a problem with Farmer Seed. I sent an extensive order last February. I only received 2 of three parcels they had supposedly shipped. I phoned their customer service, which was no help at all, and was told that a trace would be put on the missing parcel, and that they would get back to me. After two months I called them again, and they had no knowledge of a trace, nor could they help me. I was informed that I had to write to Ms. Avery, in order to get any customer service. After approximately three weeks, Ms. Avery replied stating that she was sorry, and that they would re-ship the missing parcel. I informed her I no longer wanted to deal with their company, and that I want my money back. I got a replacement certificate in the mail.
I placed orders from five different nurseries in February 2000. Two of the orders were from nurseries who are divisions of Plantron Inc. Inter-State Nursery and Farmers Seed and Nursery. These two Nurseries sent most of their stock with shortages, dead root stock, and rotten plants in tight plastic bags. I have called and written to then, several times but as yet have not had good results in getting a claims settled. I will not ever order from these two Nurseries or from any of Plantron's Divisions.
I have ordered twice from Farmer Seed and Nursery and both times I have not gotten quality plants and trees - they have all died or they were dead when I received them. I contacted the company numerous times and to no avail. I was not reimbursed with my money back or plants to replace the dead ones; I am very unhappy with this company and tell everyone that I see about my problems with them.
I also received seeds and plants from Farmer, and the plants died, one never started to leaf, but was totally dead, was going to give them a large order this spring, thought I would look on the internet, and see if I could order. Forget it, I will order from another company.
I would like to report that the above-mentioned company has had and cashed a $63.00 check from me which was accompanied with my order for a variety of their products, mailed on 2/3/00, and I have not received one item of my order. I called the above number, and the CSR said she would send a message to the corporate office. Also, I was given a number to call, which is always busy. I then faxed them my order again, with the message on top: WHERE IS MY ORDER? I have not received anything from them, no products, no response, nada!
I also have had the run around from this company regarding raspberries that did not grow at all. Not having the original shipping label, I was told I needed a proof of purchase. (Where are their records regarding credit card orders?). This company's guarantee is not worth the paper it is printed on. My advice is not to do business with them at all and be sure to let everyone in your gardening class aware of their lack of concern.
I received an order this spring that arrived in very poor condition. Most of the perennials were rotten, moldy or dead upon arrival. all of the shrubs were dead. The total of over $100 produced two very tiny living plants. To date no satisfaction of claim.
Also an experience with Farmers Seed was not good . I ordered twice from them both times I received package 2 of 2. Were packages 1 ever shipped?? I double it since it has been 2 months since the first packages arrived. Even the Post Office isn't that slow. and if they are can you imagine what the plants will look like.
Based on my experience so far with Farmer Seed and Nursery, I no longer expect them to honor their guarantee. I have written to them twice this spring asking for a replacement, and now I have sent them this third letter. This is a company with below average product and dreadful service. Trying to get them to honor their guarantee is akin to attempting to maneuver through an obstacle course. It's just too frustrating for me to keep this up, so I am giving up. I now plan to drive 70 miles to the magnificent greenhouse in Winter, Wisconsin, where I will purchase a Juneberry tree. In the long run it's going to be less expensive and less time consuming for me to do this than it would be for me to continue to try to get Farmer Seed and Nursery to honor their guarantee. Thank you for your FAQ. It's a great service! I'll surely be checking your FAQ in the future.
Just a quick comment about the quality of the plants received from this company. I too have received moldy strawberry plants, perennials, and half-dead douglas fir trees. I am no expert with plants but what I saw disgusted me. I am in the process of filing a claim with the company, but after seeing earlier comments, am skeptical about the results.
I was glad to find Farmer Seed & Nursery on your list of companies. I thought my experience was "just me" but seems it is not. Early last year (1998) I ordered two plum trees from Farmer Seed & Nursery. No instructions came with the plants. They were shipped dormant dry-root. Not being very experienced, I just took them out of the packaging and plopped them in the ground. One of them never leafed out and the other grew a lot of suckers but the main plant never leafed. I always meant to but never contacted the company about this. I also ordered a birch tree for the front of the house. It is leafing out nicely and seems like it will survive the winter. I have had lots of good luck for several years with seeds from this company. It's just last year that I decided to try their plants for the first time.
I called Farmer Seed and Nursery this spring to order some raspberry plants. I was told it would be four weeks until shipment. Since we live only an hour away we decided to drive down and pick up the plants instead of waiting so long. When I called to verify that they had the particular plants in stock the woman on the phone told me that they had everything in the store that was listed in the catalog. She refused to check stock on any particular item for me. We made the drive down several days after my phone call. Upon arrival at the retail store we were extremely disappointed to find out that they had no raspberries left in stock and were also out of some cherry trees that we wanted. I did end up buying two crab apple trees that were dormant bare root. They have leafed out very sparsely since planting, hopefully they will survive the winter. The sales people were very cranky and not helpful at all. I don't think I will do business with them by mail or in person again.
I have been totally dissatisfied with my dealings with FARMER SEED & NURSERY, Div. of PLANTRON. I placed a small order with them last February for two Asian pear trees and some perennials. The plants arrived in very poor condition; most did not survive even a month in the ground. At this point only one pear tree is alive -- it MAY make it through if we have a mild winter.I filed a claim (under $50) with FARMER SEED & NURSERY in July, but have received absolutely ZERO satisfaction from them. They are stonewalling me. They won't even process my claim unless I return the initial tattered shipping package -- the one in which some of the plants arrived moldy. I've offered to return the dead tree and plants and suggested that their sales records show what I ordered and what they shipped to me. They claim they have no such file, but somehow they have my name on their computer mailing list. I have filed a complaint with the BBB, but no answer yet. Meanwhile, I would encourage other gardeners to boycott FARMER SEED & NURSERY and PLANTRON until they get the message that customers should be treated fairly.When, if ever, FARMER SEED & NURSERY makes good on their product warranty and replaces their defective products or refunds my money, I will post a note to that effect here. Meanwhile, I suggest people look to more reliable sources for their mail order gardening products.