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Comments regarding Four Seasons Nursery

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90 positives
41 neutrals
273 negatives

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RatingAuthorContent
Negative pirateradio
(3 reviews)
On Jan 22, 2013, pirateradio Waynesboro, PA wrote:

I made the mistake of ordering from Four Seasons Nursery a few years ago. I ordered two hardy almonds and two English walnuts. All 4 sticks arrived dried out & dead in a plastic bag. Nothing was wrapped around the roots. I planted them anyway & followed the directions, just to see if any would survive and waited a few months. Of course, they didn't and I requested replacement trees. I also asked for them to please wrap the roots in wet paper towels or newspaper or most anything.

Replacement bag arrived with 4 dried-out sticks and nothing around the roots. I planted them again & followed the directions. After regularly watering them, one actually sprouted leaves after a few months and today it's about 5' tall. But it's a PEACH.

$30+ order of nut trees and I got 7 dead sticks and a nearly dead peach.

Funny thing is that every since, I've been getting catalogs from Plantron under different names. I was getting Four Seasons, but I guess they realized that I was dissatisfied. Last year, it was Burgess. This year, it's Farmer Seed & Nursery. They almost fooled me with the Faribault, MN, address, but ever since my experience with them, I search out reviews on nurseries before buying anything. That led me here and I'm more than happy to share my experiences with Four Seasons/Plantron/Burgess/et al. to any potential customer.

This is by far the worst experience I've had with any nursery--and I've bought from at least four different catalog nurseries and about half a dozen different on eBay.

Negative RDP_GA
(1 review)
On Dec 6, 2012, RDP_GA wrote:

Ordered a pair of giant hardy banana plants during the spring of this year. They are supposed to be good for zones 6-11. They were planted in the middle of zone 8. The plants arrived a little over a month after they were ordered. They came in a very small bag around 10" long with what was left of the leaves folded over in the mailbox. They came back and grew after planting. 7 months later, the leaves withered and died after the temperature dropped a couple degrees below freezing in GA. These plants should be able to withstand a hell of alot colder temperatures than that. They obviously shipped the wrong plants. I contacted them today about this and explained this with more detail. They did not deny anything I had said. They just asked for the packing slip as required for the 1 year guarantee. I told them that I could not find the packing slip from that very small package as it had been over 7 months. I asked them if they had a record of my purchase and they said they don't keep any records of their customer's orders. Any reputable company would keep records of their customers purchases for future repeat orders. That way, they would not "need" a packing slip to refund or replace the orders. It is painfully obvious that they expect their one time customers to lose that packing slip over time so they do not have to honor their "warranty".
I would not wish them on my worst enemy. Ok, yes I would.


On Dec 6, 2012, Four Seasons Nursery responded with:

"On Jan 15, 2013 12:45 PM, Four Seasons Nursery responded with:

A customer care representative has contacted this customer for further information. It is not uncomon for the hardy banana plants to die back during the winter months. The root however does survive and new growth begins in the spring. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative dabra47
(1 review)
On Jul 24, 2012, dabra47 Appomattox, VA wrote:

I ordered $97.00 worth of items, 20 redbuds of which they actually sent 24. I see why now, out of 24 sent, 8 lived. One item was not in stock so it will be shipped in the fall, however it's advertized today for sale online. I ordered 3 flame grass, all looked dead, but planted and nothing. I've had numerous emails with them trying to get replacements, It's been over a month and they keep telling me the replacements take 1-2 weeks. They want the second shipping labels now for the 8 Forsythia I didn't recieve origionally, but they emailed me saying it was a replacement so all I can get is a credit The flame grass was replaced when the Forsythia was sent, only one lived so far, again 6 weeks and this time they will give a credit.
They promised several free gifts for orders over $40.00, mentioned that several times to them, haven't gotten any yet. Bottom line, over Half of what I ordered was dead, died, or wasn't sent and like every one else all I get is the run around when I contact them. This was my first time ordering and it will be my last time ordering from them. I do think they have a beautiful catalog and it's a great selling point until you see the products sent, no wonder they sell so cheap. I would not recommend this business to anyone and have told all my friends I had origionally told about this company NOT to buy from them.
I have never ever received plants that came bare-rooted before, that was a concern, but some actually did grow, mainly the redbuds. The other stuff, some wasn't even an inch long and had no sign of root growth, and of course it was a waste of time to dig the holes, put in the potting soil, fertilizer, and water, like trying to grow a rock. I agree with the person that said if they took the money they put into that pretty magazine and put it towards the product, they would maybe be a thriving business, that is if they add some courteous staff to go along with better products!


On Jul 24, 2012, Four Seasons Nursery responded with:

"On Jul 25, 2012 12:49 PM, Four Seasons Nursery responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee."


Negative bk4freedm
(1 review)
On Jul 23, 2012, bk4freedm allentown, PA,
USA Minor Outlying Islands wrote:

I have to say that I have dealt with many online companies, and usually am pleased with their customer service. I was not happy with the way Four Seasons Nursery of Bloominton, IL handled my request, however. As a customer since 2009, I am familiar with their policy of keeping the original shipping label if requesting replacements of plants. When our order arrived in June we could see right away that the bellflowers were dry and the mediterranean pinks were also. However we planted them immediately and watered, to no avail. We followed protocol, including the original label with our request for replacement plants. Our letter was returned, along with a letter informing us that 6 weeks was supposed to be passed before we could make the request. We faithfully made the request again, in writing, AFTER the 6 wks. (although nowhere on their label is this specified). Once again we received mail - no plants - informing us that their records didn't show that we ordered an Angel Trumpet, and asking if we received the Meditteranean Pinks. This was puzzling in 2 ways -1. the trumpet was on a previous order and not the one in question, and 2. Yes, we obviously received the pinks - they were the 2nd part of the 2 part order that we wanted replaced! Although reaching frustration level already, I valiantly tried a phone call today, but got another run-around. I would have to RESUBMIT, for a 3rd time, this paperwork, which by now will require a manilla envelope and triple postage - in order for the request for replacements to be honored. When I asked to speak with Office Manager Grace Avery for clarification, I was informed that she did not handle phone calls. I give up! Four Seasons just doesn't need my business. My advice - they shouldn't get yours, either.


On Jul 23, 2012, Four Seasons Nursery responded with:

"On Jul 25, 2012 12:45 PM, Four Seasons Nursery responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem."


Negative dalandpups
(1 review)
On Jun 25, 2012, dalandpups Milford, CT wrote:

This was my first time ordering from Four Seasons Nursery. The catalog is beautiful. My order arrived weeks later, disheveled in a bag of dirt mixed with broken leaves, plants, stems, etc. The individual bags with plant names stapled on them were empty.
I am on SSD and spent $100. That is a lot to me. I was told by Four Seasons that I could fax my letter, along with a copy of the order and packing list, and I had to reiterate everything that needed to be replaced (which was the whole order). I am so disappointed. I wish I read this website comments first.
Approx. 2 weeks after the request for replacement, I received a letter asking me to plant the mess. It was garbage the order. I will not randomly plant items I cannot identify anywhere in my yard.
I immediately hand wrote on that form letter (must be because they have a lot of poor plants and poorly shipped orders) and faxed it back to them requesting replacement immediately.
I just telephoned them today 6/25/12 asking about status. She had none. The supv. said she could not call me back, that she wasn't allowed to make outgoing calls. Baloney!! I told her if I don't receive my order in a week, I will dispute the charge on my credit card (which I am doing immediately and will reverse it if I receive a proper order).
I am going to tell the friends I gave the catalog to, to NOT order from them.
Four Seasons spends so much money on a beautiful catalog, they need to redirect their money into proper planting, sending healthy plants to customers, properly shipping healthy plants, standing behind their products without asking customers to jump through hoops, and their customer service.
DO NOT ORDER FROM FOUR SEASONS NURSERY IN BLOOMINGTON, ILLINOIS!! I will never order from a catalog again until I check the feedback on the company. Lesson learned.
Debbie Ann

Positive lolmewz
(2 reviews)
On May 26, 2012, lolmewz Abingdon, VA (Zone 7a) wrote:

Posted on January 15, 2012, updated May 26, 2012
This was my order I placed to them in fall. It did take a lil over 2 months for them to ship, but I have gotten used to how horribly slow all of these online plant companies are. All of these plants shipped bare-root. They all looked half-dead as they always do. This company comes with a 1 year warranty on all plants if your keep your packaging slip as your receipt. I am expecting many plants not to make it through the winter just because of how late they shipped. As long as they honor their one year warranty I would not be worried about it. So I thought I would let you guys know how the plants are doing as of now, and give you an update later on this summer. ^,^

This was what I ordered:
6 purple leaf plum hedges - still look dormant
2 pecan trees - still looks dormant
10 old-fashioned lilacs - THESE DID AMAZING!!!! They started sprouting tiny leafs about 2 weeks after I put them in the ground. It's snowing here but they all appear to be fairing extremely well.
2 hydrangeas - still looks dormant
5 rose of Sharon - still looks dormant
3 barberry - I am 100% these will die, my cats LOVE this bush and chew on them every chance they get. I swear they like this 100xs more than their catnip plants.
2 thorniness blackberry - still dormant
3 wisteria - they're starting to grow leaves on them, I planted them in on of my 2 litter greenhouse things hehe, and then placed them on my windowsill
10 native day lilies - still dormant
90 Grecian wildflowers - still dormant
8 purple day lilies - still dormant
3 blue geraniums - perked up about 2 weeks after i planted them as long as the snow doesn't kill them I think these will do extremely well.
80 blue poppy anemones. - still dormant

I only spend $122 on all of this and like I said, if they honor their 1 year warranty I will definitely be a return customer for them.


On May 26th, 2012, lolmewz changed the rating from neutral to positive and added the following:

Most of the lilacs that started off well after I planted them then they died after a bad frost, and so did most of my order. However all of the plants that died were replaced for free, I returned my shipping label along with the dead plants because I felt bad demanding the replacement of almost my entire order but they replaced everything and they did not charge shipping on the replacements either. The new plants seem to be doing well, they were all dormant and bare-root like always but some are starting to make leaves so with no frost to kill them they should do well. I have had them in planters for about two weeks now. I do have to say that when people order bare-root plants to be careful to not let them dry out, I know it is hard to tell because they do not have any leaves so I suggest watering them every other day.
Negative qu1nn
(1 review)
On May 18, 2012, qu1nn Tonawanda, NY wrote:

ordered an almond, a 5-1 pear, and some cherry bushes.
came in a double bag, roots were almost dried out there was nothing keeping the roots damp (I think a saw a couple pieces of shredded paper). The package was not protected from bending and the almond main was broken at the top 6"... they should bind to a bamboo stick or something...

well, living in WNY and at their cheap prices I didn't expect much.

I planted the items, but doubt they will make it.
I will stick will miller nurseries in the future.

qu1nn

Negative shaferly
(1 review)
On May 16, 2012, shaferly ALVADA, OH wrote:

Ok, so I have NEVER in my life left a negative remark just because I try to see the best in everyone and give them the benefit of the doubt. I ordered our $125 worth of tree's and flowers. It took a month to receive which I understand that they are supposed to send them when it is time to plant. I get that is what they say, but I don't buy that they have a clue. (they arrived before the end of the frost, so nope one strike) When received them I did EVERYTHING it said to do right away. I planted all 24 of our trees and said a prayer to make them grow since that was the ONLY thing that was going to make these sticks grow. My husband laughed at me as attempted day after day to make just one thing anything from this company grow. NOPE not a one. They arrived all slimy and smelling like something pooped on them. The "trees" were more like sticks taken off a tree just days prior. They were horrible. Biggest waste of $125 I've every spend. Wish I would have read the reviews before buying. I contacted them and asked what I should do. They send me a note that I need to return the shipping label that they came in. Now why on this green earth would I have saved the shipping label to return a product.?? No sense. It is only done this way to sticking you with the product. I would like to know of one person that keeps the shipping label. Would NEVER buy from this company again. You get what you pay for. Actually I didn't get anything. Huh! Horrible company. Looks grand in the flyer but that's the ONLY place it will ever look good.

Positive trainbrain0204
(3 reviews)
On May 11, 2012, trainbrain0204 New Miami, OH wrote:

I have ordered from this company a couple of times. They do take a long time to ship but once that is understood, no big deal. I have not dealt with customer service as I have not needed to do so. All I know is three years down the line, my cheap hostas are growing beautifully as are my blackberry bushes, strawberries, etc. I have no complaints about this company. After all, you do get what you pay for. But in my case, I have beautiful plants that cost a fraction of what a nursery would have cost.

Negative martyjane
(1 review)
On May 8, 2012, martyjane Lewisburg, PA wrote:

I just received an order that was just a little slow. I ordered 6 dozen creeping phlox that came in packs of 6. Two of the packs were moldy and slimy. I planted them anyway and hope they survive, though I am not optimistic. I don't plan to contact the company because I don't feel it's worth the trouble, but given the condition of the plants and the fact that I could not choose the color I wanted, I would not be inclined to order from them again.

I also ordered rhubarb. The root I received is smaller than my very little pinkie finger. I could have purchased a better, bigger one for about the same price at Lowe's.

I received 3 packs of free seeds, one of them being huckleberries, which don't grow well where I live. 4 Seasons should be aware of where the shipment is going and sends things that have a good chance of survival.

Positive monkeyfish
(1 review)
On Apr 30, 2012, monkeyfish Honeoye Falls, NY wrote:

I've gotten these catalogs for years and thrown them out, but this year my garden task list included some "wilder" areas and these tiny CHEAP trees and other plants were just the thing. These plants were sticks - small ones at that - but very healthy looking. Just the touch of green that lets you know they're no longer fully dormant... And decent root systems, too.
They DID take a long time to arrive, but I mixed up their estimated time frame with one of the reviews I read, so I was pleasantly surprised when it only took about a month. I do wish that there were some sort of shipping notification, though, to let you know the package is on its way so that it doesn't sit outside for several days when it happens to arrive while you're out of town.
In short... These guys aren't the place to go for top-quality established plants, but there are times that small and cheap is exactly what you want and after this experience I'm very comfortable using these guys for those purchases.

Negative udohbong
(1 review)
On Apr 24, 2012, udohbong Wagener, SC wrote:

THIS COMPANY IS THE WORST ONE I EVER DEALT WITH. I CHOSE THEM BECAUSE I WANTED SOME NATIVE DAYLILIES AND THEY INDICATED THAT THEY SOLD THEM. TO DATE I HAVE NOT GOTTEN MY DAYLILIES. EVERYTHING I PURCHASED FROM THEM WAS BAD. THEIR CUSTOMER SERVICE IS TERRIBLE AND THEY LIE ABOUT NOT RECEIVING CORRESPONDENCE THAT THEY ASK YOU TO SEND BACK. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN AND MY ADVICE TO ANYONE ELSE IS NOT TO DEAL WITH THIS COMPANY IF YOU WANT QUALITY PRODUCTS AND SERVICES.

Negative williamashley
(1 review)
On Apr 19, 2012, williamashley Charleston, WV wrote:

Processing and shipping very slow. No explanation on web site about allowing 2 to 4 weeks for delivery. No explanation in an email that was sent to me verifying order, that to allow 2 to 4 weeks for delivery. Filed a complaint with Southern IL BBB for not giving explanation of shipping policy. 4 seasons has 3 days to get my order in 'their' 2 to 4 week ' time period. Will see. But still want to complain for not giving fair warning about lengthy shipping policy. Truly ridiculous in these days of computers and such to take this long.

Negative jonesee1971
(1 review)
On Apr 3, 2012, jonesee1971 Holiday Valley, OH wrote:

NEVER NEVER NEVER order from this company or any of it's affiliates! They will send dead plants and refuse to honor their guarantee. Huge ripoff, horrible customer service. they have my wife in the computer yet they refuse to do anything about the dead plants they mailed. all were dry ,all with mold, and several plants that were not ordered..we will be joining the class action lawsuit that is being discussed at this time, PLEASE READ THE REVIEWS FROM OTHER PEOPLE THAT ARE GOING THROUGH THE SAME PROBLEM'S WITH THIS NURSERY. SO FAR PEOPLE, 25 INDIVIDUALS ARE CURRENTLY IN DISCUSSION WITH THE ILLINOIS DEPARTMENT OF AGRICULTURE, WHICH WILL ALSO LEAD TO THE INTERNET FRAUD DIVISION,

Negative lstevens517
(1 review)
On Feb 5, 2012, lstevens517 Spring Hill, TN wrote:

Have placed 2 orders, roses arrived black and dormat looking, only 2 survived. Sent for replacement and they will arrive this Spring?????
Ordered
6 Bonfire Euphorbia- they didn't grow
6 Burning Bush- only 2 are living
2 Arkansas Amsonia They were so small when they arrived they didn't ever grow
2 Mosquito Shoo Geranm- 1 was dead upon arrival
Both orders took over 5 weeks to arrive, I will never order from this company again.

I guess I will attempt to get replacement but won't hold my breath. I will go back to using Spring Hill as they stand behind their products and I have never had any problems with them.

Negative darenka
(1 review)
On Jul 28, 2011, darenka Willard, MO wrote:

I have placed 2 orders through this website. Both Companies sponsered by Davis. I do not have the name of the first Co., but the raspberry plants that I received were dried out and took over 5 weeks from the order date to arrive. They arrived after the 25th of April 2010, and 75% of them never made it through the summer. Later that summer I ordered 3 Wisteria plants that were 1 year stock. 2 of the plants grew, but did not bloom in the spring of 2011, and i ASSUMED that they were just too young. 3 weeks ago they bloomed, and they were orange Trumpet vine. You can imagine my distress, I called, then sent a letter requesting a refund. Now I have spent just over a year taking care of plants that were not what I had ordered, and that I could have gotten from any wild fence row if I had wanted Trumpet vine. Today I received a response to my letter giving me a credit of $4.99 toward a future purchase. With their track record I never would recomend any purchase through Davis again. They do not support your purchases, and do not do thorough research on the companies they represent. Lots of money, time, energy wasted.

Negative briannao
(1 review)
On Jul 15, 2011, briannao Oak Park Heights, MN wrote:

Very dissappointed with this company. Plants came late, they were not in very good shape, I tryed to get a replacement and they could not find my shipping label that I sent back to try and get a credit on a plant they sent that I did not order. I would not do business with them again.


On Jul 15, 2011, Four Seasons Nursery responded with:

"On Jan 9, 2012 8:13 AM, Four Seasons Nursery responded with:

We are sorry to hear of the customer’s disappointment. We tried to contact this customer via dmail to look into their situation further. We did not receive a response, so hopefully the situation was resolved.
"


Neutral ibwhoz
(2 reviews)
On Jul 7, 2011, ibwhoz Waukesha, WI wrote:

Posted on June 1, 2011, updated July 7, 2011
I ordered my plants on May 11, 2011 and received them today, June 1st. I am in Wisconsin and they are in Illinois and it shouldn't take so long to receive an order. The four plants I ordered were in pots but very stressed-I am hoping they will take. 3 bleeding hearts were bare root but looked like not much life to them-one looked like it was dead. 2 hostas were bare root also but didn't look too bad. The free climbing tomato were seeds as was the climbing peach-way to late to plant this year. Didn't receive the Anemore bulbs but received Blue Poppy Bulbs instead. Did receive the Shamrock plant bulbs. I know that the items are very low cost and it is true that you get what you pay for. I will not order from this company again.
ibwhoz
Waukesha, Wisconsin


On July 7th, 2011, ibwhoz added the following:

Update-Everything I ordered is growing I'm happy to say. I did receive one dead climbing shell plant that was just 2 sticks in soil. I contacted customer service and worked with a gal, Faith and she had a very healthy new plant shipped out to me. The plant arrived on June 7th and was in beautiful, healthy condition. I would like to THANK Faith very much for all her help.
On Jul 7, 2011, Four Seasons Nursery responded with:

"On Jan 4, 2012 10:15 AM, Four Seasons Nursery responded with:

We are happy to hear that the replacement was received in good condition! Happy Gardening!"


Positive Mr_Washington
(1 review)
On Jun 20, 2011, Mr_Washington wrote:

I received a 4Seasons Nursery catalog in the mail, and after thoroughly reading through it, I was very anxious about ordering at least half the catalog. After placing my first order, I began to get eager about recieving my plants. I read some negative feedback on the shipping process; however, my experience was excellent. I received my plants in a timely manor. It actually states in the catalog that these plants will be shipped according to hardiness zone. I look forward to ordering from Dave's Garden. If it's anything like 4Seasons, I know I won't be dissappointed.

Positive LadyRoseWinters
(1 review)
On Jun 15, 2011, LadyRoseWinters Pikeville, KY wrote:

I have thoroughly enjoyed shopping with Four Seasons Nursery. Their prices are reasonable any time, but when they have a sale--watch out, yaard!
Good variety of quality plants, including some very unique offerings. Great customer service as well--very knowledgable, friendly, helpful & quick.
I've shopped a few online nurseries & they are surely my favorite so far. Wonderful job, 4S!
God bless~

Negative VT2COgardens
(1 review)
On Jun 14, 2011, VT2COgardens Longmont, CO wrote:

SHIPPING TAKES OVER A MONTH!
I had never ordered plants online, but attempted it this year and won't do it again. I ordered from Four Seasons Nursery and after a month and never hearing or seeing anything I contacted the customer service via email and they of course said my shipment was in the shipping house waiting to be shipped. I waited a few more days and didn't see anything, so I emailed again and threatened to cancel my order, but of course they convienently got back to me stating my order went out THAT day....hmmmmm!
Once I got the plants some of them looked pretty puny, others okay. All of the LILY BULBS seem to be doing great right now. I'm still waiting for the DAHLIA'S to sprout through the ground. 1 BLEEDING HEART is doing awesome, the other one has died. HYDRANGEA is questionable, right now it just looks like a stick in the ground, no green. DWARF FLOWERING CHERRIES are doing well. I don't expect much from the HOLLYHOCKS this year, maybe next year since they are perennials.
OVERALL I WOULD NOT ORDER FROM THIS COMPANY AGAIN. For the little amount of money that you save by ordering them, you will have more of a gaurantee that the plants will survive by just buying them at a local nursery.
They do offer a one year replacement and I"m not sure how that will pan out yet. I made a chart of my entire 1/4 acre property and marked where I put every flower, as I read on other reviews that they require you to send back the dead plant for your replacement.
I hope this review was helpful!

Negative cota03
(1 review)
On Jun 6, 2011, cota03 Rainelle, WV wrote:

I placed my order with this company on May 3 and was very anxious to receive the plants that were promised in the catalog. After hearing nothing for 3 weeks, I called and was told my order had been sent to shipping and I would be receiving it soon. It is now June 6 and I have been told again that my order has been shipped and I should be receiving it any day now. My credit card was billed for this order when I placed it over a month ago!! I was not billed when it was "shipped" but instead when I placed the order, which I did not realize until I received my credit card bill. When I called today, I explained that I was very disappointed in my experience with this company and stated that I just wanted my money back. I was told that I would have to pay to ship the order back to them before my money would be refunded! I told them I would just refuse the package and she told me it would cost me more in the long run because I would still have to pay shipping both ways! I asked for a manager and was told "good luck" when I was transferred to her. She was no more helpful......so now I've lost $100 for plants, that if they do ever arrive, will probably be "less than healthy". I never doubted this company, with their catalog of beautiful plants and reasonable prices, but boy how I wish I had checked them out first! The negative comments posted here would have certainly changed my mind. I am very disappointed with my experience with 4 Seasons Nursery and would advise everyone to reconsider ordering anything from them!

Negative Cabosawman
(2 reviews)
On Jun 4, 2011, Cabosawman Cottondale, FL wrote:

Posted on May 21, 2011, updated June 4, 2011
I place a order with this company on Feb 14 2011, when I received my order around the middle of April I was missing my angel trumpet plants (4of them) and some of my supposedly free gifts. On the very top of the shipping label. It said Partial Order it said 1 of 2 . so I waited a little longer for them giving them the benefit of the doubt. NO LUCK! I e-mail them several times and finally they said it was all shipped already, They said it was all shipped in 1 order, BUT I AM STILL MISSING MY PLANTS I PAID FOR .THEY FINALLY ASK ME SEND THEM THE SHIPPING LABEL , SO I DID AND STILL NO ANSWER , I E-MAIL THE AGAIN , AND NOW THEY SAID IT WILL TAKE SEVERAL WEEKS FOR THEM TO GET THE MAIL SHIPPING LABEL AND ABOUT 2 WEEKS FOR THEM TO DO ANYTHING ABOUT IT. I DON'T EXPECT THEM TO SEND ME THE PLANTS, I HAVE GIVEN UP ON THIS COMPANY. I WILL NEVER ORDER ANYTHING FROM THIS COMPANY AGAIN OR THERE SISTER COMPANY'S AGAIN, SO BEWARE OF THERE OTHER COMPANY'S AS WELL.THERE OTHER COMPANY'S ARE

HOUSE OF WESLEY
DIRECT GARDENING
Burgess Seed & Plant Co.
Richard Owen Nursery
Farmer Seed & Nursery
Inter-State Nurseries
Kelly Nurseries
Royal Dutch
Honeycreek Nurseries

SO BEWARE OF ANY OF THESE COMPANY'S , I WOULD JUST SHOP ELSE WHERE, EVEN IF IT COSTS A LITTLE MORE MONEY, BECAUSE WHAT YOU DO NOT GET OR PLANTS DIE YOU WILL HAVE BETTER SEVER US


On June 4th, 2011, Cabosawman added the following:

Well to my surprise,I got a return post from Faith from 4 seasons she would check out my story and said I do show that a replacement order is currently in processing and should ship very soon.this was on May 27 2011, today is June 4 2011. I check my mail box and almost had a heart attack. there was a box from 4 seasons nursery and had my 4 plants inside. WOW What a surprise. SO I did finally get ALL OF MY ORDER that I paid for.The bad thing about this company's is that They are always right and just figure that the customer will just give up and they will win by default and it a win win for them. I have order from Gurneys, Stark Brothers and Willis nursery and these company's are far better and more dedicated to there customers

BUT I WOULD LIKE TO THANK FAITH FOR AT LEAST CHECKING ON MY PROBLEM AND GETTING BACK TO ME


On Jun 4, 2011, Four Seasons Nursery responded with:

"On Jan 9, 2012 8:13 AM, Four Seasons Nursery responded with:

We are sorry to hear that there was an error in shipping. Try as we may sometimes mistakes do occur. We do show that we processed a replacement order of the missing items which was shipped immediately. "


Negative Sharon29334
(1 review)
On Jun 3, 2011, Sharon29334 Duncan, SC wrote:

terrible terrible mail order company. DO NOT order from here! They send dead plants and the customer service reps give conflicting solutions. I called to complain that several of my plants arrived dead. I was told by (a miserable) rep #1 to wait 6 weeks to see if they would 'revive'. I told her dead was dead. I sent a letter, did not get a response. I called and was told by rep #2, if I returned the dead plants I would get a refund as the replacement plants ( that I did not ask for) had not been shipped out. I sent out the dead plants, with a letter the following day. That evening I received an email stating that my replacement plants had been shipped. I sent a scathing email, and was told that I had not requested a refund in the initial call (6 weeks prior) so the replacements had been shipped (conveniently RIGHT after I called the second time). Save your money, read reviews BEFORE you spend your money on rip off, thieving mail order nurseries like this.

Negative jhott
(1 review)
On Jun 3, 2011, jhott Augusta, WV wrote:

Recieved plants on 6/2/11 that were ordered in Middle of May... the miniature pussy willow tree, was placed in a tall green bag with no form of protection and so quite understandably when it arrived at my house it was broken in two. The butterfly bush looked as if it had been soaked in water and then nuked in a microwave (completely rotten). The other two orders are in bad shape but not dead.... yet and so will have to wait to claim reimbursement. I did speak with the company customer service which displayed a "could care less attitude", send the plants back (at my cost) and we will send you a refund. I will never again deal with this company and will be contacting the bbb to ask them to investigate this company as well.


On Jun 3, 2011, Four Seasons Nursery responded with:

"On Jan 4, 2012 10:15 AM, Four Seasons Nursery responded with:

The items received in this order were are all shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. Since they are dormant, and not leafed out, they may be mistaken for dead. We do not ask that the items be returned when requesting replacement and do hope that this customer takes advantage of this offer. We have tried contacting the customer via Dmail but have received no response."


Negative Nango415
(1 review)
On Jun 2, 2011, Nango415 Chittenango, NY wrote:

Omg.....can't say enough bad things about this snail mail company. If you wanna call it a company probably two idiots and a bunch of rotten stuff they call plants. Wish I had read up on the company before I ordered. There catalog kept coming and everything looks so good you wanna order one of everything then the games begin.... Calls to find out which pigeon had my order but I found out my pigeon was shot down in Philly .. Ok so I hope u see my anger has turned me to humor wanna throw my order in the garbage but I'm afraid the garbagemen will tag it for unacceptable. I will never order from 4seasons jerk me around nursery. Signed unhappy in
New York.

Positive obsensical
(1 review)
On May 30, 2011, obsensical Green Forest, AR wrote:

I ordered despite reading most of the negative feedback on this site. I had first placed an order with another company, but after seeing how much cheaper I could get the same items from Four Seasons, I decided to give them a try. Heck, even if half of my order died, I was still going to have more plant for my dollar. Hard to resist that.

I went in knowing that my order would take forever to arrive. I was not disappointed when I made my order early in the year (I think Feb? March?) and I received my plants in May.

Much of my order has survived, and I'm happy with that! I ordered some butterfly bushes that I don't think made the journey, but the lilacs are producing leaves like mad! Almost all the lilies have sprouted, and the other bush plants are starting to leaf (they're a little slow, it seems, but they are green and growing - you can see how terribly picky I am).

If you have low expectations starting out with, I think this is a great company to order from.

Negative lapriest
(1 review)
On May 24, 2011, lapriest Union Point, GA wrote:

These items were received on 05/21/2011! Just over two months after I paid for them. Customer service was incompetent in every way. For two months they kept claiming that the order was just shipped. I started to cancel the order, and they said it would take two weeks to do that!

Some of the trees were split in the middle, lengthways. Customer service claims it was normal, but if I wasn’t happy, I could pay to ship them back for a replacement.
Most of the pep start pills were crushed. The handbook was water logged.
I will never order from this place again. The quality is poor and their customer service is worse.

I’d like to see their company representative respond to this, and try to explain how it was all my fault or they would’ve or could’ve done something to help in some way. If they are reading this, I will be contacting the BBB.

The following items were requested on 3/19/2011 10:09:25 AM:

Item # Description............................. Quantity Price

8311 Pep Start Pills 25 $4.99
7593 Postage Stamp Orchard 1 $49.99
Free Gifts as Earned Free
0000 Planting Instructions Handbook 1 Free
6298 Packet of Vine Peach Seeds 1 Free
6702 Trip-L-Crop Tomato 1 Free
1281 Shamrock Bulbs 4 Free
7463 Blue Poppy Anemone 5 Free

Packing $9.49
Sales Tax $0.00
Total Charge $64.47


On May 24, 2011, Four Seasons Nursery responded with:

"On Jan 4, 2012 10:14 AM, Four Seasons Nursery responded with:

Our website does state to allow up to 2 weeks for processing and the order is then scheduled to ship based upon availability. We do not require that the items be returned when requesting replacement. We did try to contact this customer via dmail and have received no response. We do hope that the customer takes advantage of the replacement guarantee. "


Negative mblake3
(1 review)
On May 20, 2011, mblake3 Louisville, KY wrote:

This company has the WORST customer service I have ever seen. I started responding with them in March stating that I didn't get the free gifts that they claim to give you. I was told to return my shipping label and the gifts I received along with a letter explaining what I was supposed to receive. Well, I did everything that was ask, and no reply. I then sent them another email in April, was told to give it a couple of weeks longer. Well, this is May and still no response. I again emailed them. This time I was told that they weren't going to do anything, and that they had the right to change the offer without notification. I responded to them that they have the worst customer service I have ever seen, and that I would be filing a complaint with the BBB. I have also tried to call them, but only received a rude response to my questions. This company STINKS. By the way, the plants I received were horrible, and it is totally useless at getting them replaced since they had me to send back my shipping label. Save your money, and shop with another company. I will only be using Michigan Bulb from this point forward. I have placed numerous orders with them, and NEVER had any problems!


On May 20, 2011, Four Seasons Nursery responded with:

"On Jan 4, 2012 10:11 AM, Four Seasons Nursery responded with:

This order was placed in the fall to be shipped in the spring. Free gifts were included in the order, but the customer wanted the free gifts that were available in the fall catalog. Those free gifts were not available to ship, nor could they all be planted, in the spring. We did not request the customer return the free gifts that they received. We do show that we did receive the customers shipping label and shipped additional fall free items in the fall as soon as they were available. Regarding the items that have died, we do keep the shipping label on file for the duration of the guarantee and do hope that the customer takes advantage of this offer."


Negative rebuild8
(1 review)
On May 19, 2011, rebuild8 Monroe, TN wrote:

Oh how I wish I had come here before ordering from this company. After waiting a month for my order, I decided to call and cancel. The said they can't cancel orders of the phone (what???) and that I would have to email them. The next day I get an email saying the request had been "forwarded" to the appropriate department. Well ten days later, guess what...they show up at my house, and I wasn't there to refuse the order. They said the only way to get my money back is to return the trees (and guess who has to pay for the return postage.....)

Negative athensbobcat
(1 review)
On May 19, 2011, athensbobcat Athens, OH wrote:

Worst service ever had. I have been told "the order being shipped and you will receive them in next week" more than 3 times.


On May 19, 2011, Four Seasons Nursery responded with:

"On Jan 4, 2012 10:17 AM, Four Seasons Nursery responded with:

Our website does state to allow up to 2 weeks for processing and the order is then scheduled to ship based upon availability. At the time of this posting, the order had already shipped. We do hope that the customer received this package in good condition as we received no response to our Dmail."


Positive spanknjenn
(3 reviews)
On May 16, 2011, spanknjenn Newport, MI (Zone 6a) wrote:

I ordered 3 red double knock out roses bushes and one hydrangea around the last week in April took just a little over 2 weeks just like was stated at the top of their website, Every one of my plants were alive with very good clean root balls, I am very happy with this company and now will continue to shop with them, This was my first time shopping a plant catologe

Negative dctn
(1 review)
On May 12, 2011, dctn Chuckey, TN wrote:

This is the worst company I have ever dealt with, bar none. Most of the plants were pitiful beyond description. And the trees were just ridiculous. The weeds in my field are bigger than those Dwarf Cherry Trees. The fruit cocktail tree arrived broken and dead and I had to pay the shipping to return it! I went ahead and planted everything else and most of those plants died within a week. But in order to get a refund, I have to dig them up and send them back. So how do you dig up a plant that died so completely that there is nothing to send back? Send a spoonful of dirt back for each plant, wasting money on postage in the process?

I tried calling and was told to send an email to find out how to get my shipping back for the dead tree and what to do about the dead plants I can't even find. The reply I received was that I had already been refunded for the product (the tree, not the other dead plants and not my postage). Reading comprehension is right down there with their customer service and plant quality.

I will use 4 Season's Nurseries catalogs to start my fire pit BBQ with. That's all they're good for. Run, don't walk, away from this company.


On May 12, 2011, Four Seasons Nursery responded with:

"On Jan 4, 2012 10:12 AM, Four Seasons Nursery responded with:

We are sorry to hear of the problems with the tree. Our guarantee is clearly posted on the website as well as in all catalogs, and we do stand behind this guarantee. We were able to contact this customer via dmail concerning her $120.00+ order. The customer had taken advantage of our guarantee and received a refund for the tree totaling $19.95. As requested, a replacement order was also issued for the remaining $19.18 worth of plants that died.


"


Negative jgonz79
(1 review)
On May 8, 2011, jgonz79 Kissimmee, FL wrote:

Posted on May 9, 2011, updated May 9, 2011
Irresponsible company, worst customer service ever. Never got my order after almost a month, now it's too late to plant. PLEASE AVOID 4SEASONSNURSERIES!!! Prices seem great (too god to be true!), but this is a scam company, please read other comments from other users. Avoid this company at all costs! They'll charge your card and you wait and wait and wait (I'm still waiting.)
I just requested my order to be cancelled and my money to be refunded after the horror stories I've read here and in other blogs and websites.
DO YOURSELVES A FAVOR AND AVOID 4SEASONSNURSERIES!
Due to them, I missed my spring planting, do you want that to happen to you?
Now I have to wait 'till next year! And this is from someone who was happy to be able to finally have enough land and happens to be disabled!
They ruined my chance for this spring!


On May 8th, 2011, jgonz79 added the following:

I DIDN'T STRESS ENOUGH, I'M DISABLED! Shame on this company! My first chance to start a garden, RUINED! I'm so mad. Some of the stuff I ordered I can't seem to find it locally, so I ordered it online ;(
On May 8, 2011, Four Seasons Nursery responded with:

"On Jan 4, 2012 10:14 AM, Four Seasons Nursery responded with:

As stated on our website, at that time of the year, orders were taking up to two weeks for processing and then scheduled to ship based on availability and weather. This order was placed on 4/18 and canceled/refunded per customer’s request. We would like to point out that the postings on this site have been accumulated during the last 16 years, and represent an extremely small portion of our customers. The majority of our customers are happy as our business thrives on repeat customers.


"


Positive argoquest
(1 review)
On May 6, 2011, argoquest Plainsboro, NJ wrote:

Posted on May 2, 2011, updated May 6, 2011
I routinely place orders with online and brick-and-mortar nurseries throughout the country and naturally get a ton of catalogs. Well, decided to give 4seasonsnurseries a try and ordered about 70.00 worth of bulbs, shrubs and flowers at the end of March. Three weeks later gave them a call to see if the order has shipped and was told no and the reason was the cold night temps of my locale - mid to upper 40s a month ago. I told them that my HZ was 6 and most plants on order are zones 4-9. They told me to call back in a week. I did, and the same run around. Called again in two weeks - it hasn't shipped yet. By this time my orders with 3 other nurseries (placed at the same time as 4SN) all came in and were planted. After three weeks I was told my order is in shipping dept., but won't ship for another 2-3 weeks. WHAT?? I asked to cancel my order, but you apparently can't do that over the phone - you need to email them. Your email then gets sent to wherever and takes up to 2 weeks to process. This has got to be most idiotic way to handle customer correspondence in this day and age, unless of course it's to their benefit. I filed a claim with CC and will never deal with them again. I'd rather be gardening than wasting my time on this nonsense.


On May 6th, 2011, argoquest changed the rating from negative to positive and added the following:

A quick update:
Well, the order arrived and I must say I was pleasantly surprised - especially when I had zero expectations. The good: a fern had soil around its roots an looked very healthy, 2 bags of lily bulbs looked fine, a few seeds (in plastic bags) looked fine; creeping sedum looked pretty good. Angel Trumpets - looked like second year's new growth on 1/2" diameter stem with very good root ball (I potted it immediately), the leaves where a little off in color (but try spending 5 days in a dark box, lol). The total height of AT was about 7". The lemon tree looked like a clump of 5 leafs on 1" stalk - leafs looked OK. The only disappointing item was Japanese forest grass - it was potted, but looked miserable. I must say everything was well packed - I'd use a little less water (everything arrived in a stapled plastic bag). So the bottom line – you get what you pay for. It'll be a while before they'll become show-worthy specimen. But getting there is half the fun (for some).
P.S. I still would prefer to know just what exactly I am getting – is it a seedling size plant, 2-year or just seeds. Their catalog’s pictures show fully grown plants and in retrospect I was crazy to believe that I’ll be getting something similar for that low price.
Positive schommerj
(1 review)
On Apr 28, 2011, schommerj Chicago, IL wrote:

My order included about 10 items. The plants and bulbs arrived at the correct planting time in Chicago, looking good. By the day after their arrival they were all perking up their heads in a late April rain. Very pleased with my 1st order.

Positive hsfgarden
(1 review)
On Apr 28, 2011, hsfgarden Newton Center, MA wrote:

The order was late to arrive, but, I received potted plants, not bare rooted. The plant looked healthy, much better then the barerooted I received from another nursery last year. Thank you FOUR SEASONS

Negative patticakemoyers
(1 review)
On Apr 20, 2011, patticakemoyers Delano, TN wrote:

Im not one to drag a company through the mud but my experience was so bad that I feel obligated to share. I ordered $160 worth of stuff from these people in Feb. It is nearly May and I still havent gotten it. I keep getting the run around from them saying its too cold here to ship. Hello? Its almost too hot here in TN to plant it. They also say that they will ship it out and a week later they still havent. This is the worst nursery I have ever dealt with. They act totally clueless and do not help their customers. So I finally decided to request a total refund and they said they needed it in writing. So we will see what happens,


On Apr 20, 2011, Four Seasons Nursery responded with:

"On Jan 4, 2012 10:16 AM, Four Seasons Nursery responded with:

We did receive this order on 02-23-11. The order did contain tender perennials that do not typically begin shipping until April due to the cold weather. At the time of this posting the order had already been shipped. We are assuming the order was received in good condition as we have tried to contact this customer via Dmail but have received no response. "


Negative moosetracks924
(1 review)
On Apr 18, 2011, moosetracks924 Albuquerque, NM wrote:

On 3/20/2011 I placed a order for almost $200.00 I was told at that time it would take 1-2 weeks for them to ship, its now been almost a month and I have still not received my order. I emailed customer service and was told that it would take 1-2 weeks. I have called and was told it would take 2-4 weeks and I would receive them by the end of the month. Called today and was told still not shipped and they dont know when it will. I advised I wanted to cancel they advised there is no guarantee it will cancel. They sure didn't take their time in getting paid, that was done immediately. I will be filing with BBB, and contacting the attorney general. I would not recommend to any one.


On Apr 18, 2011, Four Seasons Nursery responded with:

"On Jan 4, 2012 10:13 AM, Four Seasons Nursery responded with:

We did receive an order from this customer on 03-21-11. Our website does state to allow up to 2 weeks for processing and the order is then scheduled to ship based upon availability. We were able to cancel the order before shipping occurred and a refund was issued.


"


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