Posted on October 17, 2014, updated October 23, 2014
Posted on October 17, 2014, updated October 17, 2014
Posted on October 14, 2014, updated October 17, 2014
Posted on October 14, 2014, updated October 14, 2014
Almost 3 weeks ago I ordered a 3n1 citrus tree. The thing I hate about them is how long it takes to get your order. So before I even ordered I emailed them making sure they had what I wanted and could ship it. Well then I emailed them about a week after I ordered to see if they\\\\\\\\\\\\\\\'ve shipped yet and they told me it was still in procession which usually takes 1 to 2 weeks they did expect it to ship soon. I emailed them again at 2 weeks to see and I get the same thing it\\\\\\\\\\\\\\\'s still in processing which takes 1 to 2 weeks. I told them it\\\\\\\\\\\\\\\'s already been 2 weeks. I received an email yesterday that says they apologize for the delay we are v waiting for more plants from the grower upon receipt the plants will be prepared and the order should be shippededaccordinly. I am so mad
On October 14th, 2014, punky1991 added the following:
If I receive my order by Friday I will change my review. I am happy with my last order which was a dwarf orange and a dwarf lemon. It arrived right at 3 weeks that was mail order this time i ordered online so it wouldn\\\\\\\'t take as long well Friday will be 3 weeks so if I get it by then and its in good shape then I\\\\\\\'ll be willing to change my rating.On October 17th, 2014, punky1991 added the following:
Well still haven\\\'t gotten it and by there email they just sent me id say they still haven\\\'t even shipped yet. If I don\\\'t get it soon I\\\'m canceling cause I found another place that has the same thing and they\\\'d have it to me at 4 days at the mostOn October 17th, 2014, punky1991 added the following:
Well still haven\'t gotten it and by there email they just sent me id say they still haven\'t even shipped yet. If I don\'t get it soon I\'m canceling cause I found another place that has the same thing and they\'d have it to me at 4 days at the mostOn October 23rd, 2014, punky1991 changed the rating from negative to neutral and added the following:
I recieved my order today. It took 1 day short of 4 weeks to get my order i only ordered 1 3n1 dwarf citrus tree. It looks fairly good its at least a foot tall.
I have ordered several times from this company. It is the place you order to get cheap stuff, but don't set your hearts on it for your primary plant company. If you want a prizewinning apple tree, order from Jung, Fedco Trees, or One Green World. But if you already have your main plants established and want to experiment with new varieties without a huge financial investment, go to Four Seasons.
Four Seasons offers smaller plants than the three companies above, and I haven't decided whether this is because they sell them at an earlier age, or whether this company is a "plant outlet" for undersized plants or plants that have been refrigerated too long in other companies' holding units. Not sure, and it doesn't really matter.
I have had an overall positive experience with this company. Provided you save your shipping labels for replacements, they have always been very accommodating and have replaced any dead plants. About 1/5 of my plants, on average, have died or not grown. I prefer not to wait an entire year to "see if they are alive". I can tell when a tree is alive, even when it's dormant. Whenever I'm a tad uncertain, which is rare, my trick is this: make a tiny nick on the bark with your thumbnail, near the base of the trunk. If the tree is alive, there should be greenwood underneath, and the texture underneath should be soft and pliable. You just have to be careful to only make a tiny (2mm) nick, so as not to damage the tree.
Four Seasons is able to send cheap plants because they cut costs. They will not package each plant individually or wrap them in peat moss or damp newspaper, like other companies. They do not ship in boxes. They stick all your plants in a big plastic mailing bag with about a cup of water in the bottom to keep the roots hydrated. The only bad experience I have had with this method of packaging (with sister company Burgess, not with Four Seasons) is when I ordered potatoe cuttings, which got included in the same bag. The water got all over the potatoes and they molded. Although I have not ordered potatoes from Four Seasons, my advice is: order potatoes and roots on a separate order from trees. Doing this, I have never had issue with moldy products.
Regarding the previous comment about shipping during frost season: I agree with the customer rep. It is standard gardening wisdom to "heel in" dormant trees if the ground is too cold to plant. It is also common practice to hold plants inside the house if it is too cold outside. Four Seasons cannot control or psychicly intuit what type of house you live in. I recently bought tomato plants at a local Wal-Mart, and we had snow the following week. I kept them indoors, of course!
A couple times I have had a plant not bear fruit. My cherry bush and my banana tree never did bear fruit, even though they grew vigorously. Since the plants grew branches and foliage just fine, I assume this was some cultivation error on my part.
Overall I am happy with my plants from this company. You can get bigger plants from another company, with better packaging, if you're willing to pay double or quadruple the price. So I do not advise using this company as your resource for that one cherry tree that you have room for in your tiny yard. It is, however, a good resource for supplemental plants that you aren't totally invested in.
On May 2, 2013, curlyjoe1967 Marshfield, WI wrote:
SERIOUSLY!!!!!!!!! This is not a typical occurrence. Did the customer service rep. just happen to not notice the other 248 negative reviews? Not to mention the hundreds and hundreds of negative reviews from all their affiliated companies. Wow, they must think we are all really stupid. Also, what good does it do to point out their one year guarantee if they send the same crap the second time as they did the first.
Posted on June 1, 2011, updated July 7, 2011
I ordered my plants on May 11, 2011 and received them today, June 1st. I am in Wisconsin and they are in Illinois and it shouldn't take so long to receive an order. The four plants I ordered were in pots but very stressed-I am hoping they will take. 3 bleeding hearts were bare root but looked like not much life to them-one looked like it was dead. 2 hostas were bare root also but didn't look too bad. The free climbing tomato were seeds as was the climbing peach-way to late to plant this year. Didn't receive the Anemore bulbs but received Blue Poppy Bulbs instead. Did receive the Shamrock plant bulbs. I know that the items are very low cost and it is true that you get what you pay for. I will not order from this company again.
On July 7th, 2011, ibwhoz added the following:
Update-Everything I ordered is growing I'm happy to say. I did receive one dead climbing shell plant that was just 2 sticks in soil. I contacted customer service and worked with a gal, Faith and she had a very healthy new plant shipped out to me. The plant arrived on June 7th and was in beautiful, healthy condition. I would like to THANK Faith very much for all her help.On Jul 7, 2011, Four Seasons Nursery responded with:
"On Jan 4, 2012 10:15 AM, Four Seasons Nursery responded with:
We are happy to hear that the replacement was received in good condition! Happy Gardening!"
This is not the best, nor the worst, online nursery I have dealt with. I have placed three orders with them in the past year. I ordered many things from them including Asimina Triloba (Paw Paw), Lilies, Grapes, Tree Hydrangeas, Pie Cherries, and Sand Cherries. A few points;
The prices are very low.
The stock is bare-root, with some exceptions, and typically ships in a green bag fastened with staples. The shipping could be better but the plants did not seem overly damaged by their method. All bare-root stock requires TLC and looks like dead sticks (If the plants are green and have leaves on them and they are bare-root then the plant has come out of dormancy before you planted it-- this tends to lower the overall plants chances of survival- especially if you don't soak the roots prior to planting ). Paw Paw, especially by bare-root, requires a tremendous amount of TLC including the erection of a temporary shade barrier the first year if it is going to eventually be left in full sun or planted in partial shade(Will reduce overall production of fruit) . The stock quality for all the trees is similar to what I could get from my state's Conservation Department ran nursery or the National Arbor Day Foundation. The difference is, unlike the state that has a minimum order of 25 plants per species ordered, I can order just 1 or 2, and they offer plants that the Arbor Day Tree Store does not . The packaging isn't great but the stock tends to have relatively well developed roots.
I planted my items in April and everything but the grapes and 1/3 of the PawPaw (I ordered 6 knowing before hand that many of them would not make it... ) have leafed. The bulbs, unlike the local store-bought ones that I also purchased this year, are already growing into Lillies and most are about to bloom.
They do charge at the time of purchase and then ship later. It has been my experience that most mail-order/online nurseries do this, including my state nursery.
This year it has taken 3-3.5 weeks from the time I placed the order until I received it.
There is no way to track the status of your order online and they don't give a good estimate on when they expect to ship your order. Even when given additional instructions to email when the plants ship-they do not. They do not give a definite firm time when the plants will ship even by phone, unless they have already shipped... You have to contact them by phone to find out if they did ship.
When contacting them by phone the line is typically busy the first or second time you attempt to get a hold of a live customer service agent. If you are persistent and call back 3-4 times in an hour I have found that you can talk to a live person. The agents themselves were polite and pleasant and helpful in determining if your order had shipped yet.
With that said there are worst online nurseries out there.
On Apr 22, 2010, HeritageFarm B, CO (Zone 5a) wrote:
Posted on April 21, 2010, updated April 22, 2010
Posted on April 9, 2010, updated April 21, 2010
Posted on April 7, 2010, updated April 9, 2010
Have ordered several times from this company, understanding the condition & quality of plants I'd receive .... Always have had reasonable success & they readily send replacements.
With some tender loving care & a bit of expertise, even those dead looking things they send can show signs with proper care.
Four Seasons claims they need 1 - 2 weeks to process orders & then ship at the proper planting time based on plant availability.
In the past (2005, 2006, 2008, 2009), my CC has NEVER been charged more then a week prior to shipment & if they had to ship my order in 2 or 3 packages, they would charge my CC accordingly just prior to each shipment.
***APPARENT NEW BUSINESS PRACTICE!!!!!***
In March 2010 I placed an order.
My CC was charged 2 days later. It is now past 2 weeks without any sign of my order even though my CC was charged more then 2-weeks ago.
I contacted 4-Seasons & was advised that it takes 1 - 2 weeks to process the order & then the order will be shipped at the proper planting time, etc. etc. etc.
I informed them that per applicable law they had 45-days from the charge date to have my complete order in my hands or I would dispute the charge with my bank as well as file other civil/criminal actions as appropriate.
Four Seasons responded, ....1-2 weeks to process your order, including payment, then the orders are shipped at the proper planting based on availability......
FIRST: Base don availability? Excuse me? You just charged me for the goods. If thopse goods are not available then not only do you owe me a refund of purchase price but also interest!
SECOND: They insist that charging your credit card when you PLACE your order rather then at packaging or shipping is the most proficient way to ensure we receive the healthiest plants .... HA HA, who really believes that?
SORRY, but I do not conduct business with companies that charge my credit card without any specific time frame provided for shipping my order.
As yet, all Four Seasons will say is that my order will ship at the proper planting time based on plant availability ....
WATCH The Charge Dates & Amounts!
FILE DISPUTES with your bank if you have not received you full complete order or have other problems! Federal law gives you 60-days from the date you bank provided notice to you of the charge to file said dispute.
Some States & Other Federal Laws actually require that Goods & Services be provided within _____ days (generally 45-days) of making payment unless a different time frame has been specified.
The statement "....appropriate planting time based on plant availablity...." does not constitues a specified time frame!
HOLD FOUR SEASONS & ALL PLANTRON/DIRECT GARDENING MERCHANTS TO THE HIGHEST PRACTICAL STANDARDS OF THE MAIL ORDER NURSERY INDUSTRY!!!!
On April 9th, 2010, HeritageFarm added the following:
Just wanted to let you all know of a GREAT experience I had with a competitor of these guys .....
Placed an order with Michigan Bulb a week after ordering from 4 Seasons. Michigan bulb didn't charge my CC until ready to ship & the entire order arrived today, just about 10-days after ordering.
Michigan Bulb costs a bit more but the plants are health with good root systems .... obviously alive & in good condition.
Michigan Bulb also ships in a solid box NOT a green plastic bag so the pl;ants are provided more protection during transit & the cardboard box breaths so the risk of mushy rot & mold developing during transit is axtremely minimal (again, unlike the green plastic bags).
Michigan Bulb offers an even better Guarantee then does these Plantron Inc places ......
Plantron Nurseries (4 Seasons) Guarentee is 1 -year & then it's replacements only unless you mail back the dead plants for a refund.
Michigan Bulb's guarentee is LIFETIME ..... if ever the plant fails or become unsatisfactory they will replace it or refund your $$, your choice & you never have to return the plants .... and di I mention it's a LIFETIME GUARANTEE!!
Four Seasons & the other Plantron nursieries thrive because they have really cheap prices & plant quality to match.
Most their shopper get their first order & are so disgusted the never buy from them again & either forget to request replacement/refund or simply don't wish to be bothered anymore.
If you're cautious about what you order & stick with the more durable items, Plantron Inc is worth the savings though I'd avoid them for anything tender ......
If you want to be treated with respect & dignity & if you are wanting the best deal for you $$$ ..... Go with another company such as Michigan Bulb!!!On April 21st, 2010, HeritageFarm added the following:
Going on 30-days since my CC was charged & nothing rewceived!
When I enquired about the status of my order they replied, "...1-2 weeks to process your order incluidng charging your cc & your order will ship at the appropriate planting time based on availability."
It's been almost a month & they still say 1-2 weeks to process?
FEDERAL LAW REGARDING PURCHASED ITEMS/SERVICES ALREADY PAID FOR:
If you have items on ordeer with a company, if payment is via a CC & has NOT been charged to your CC, the law requires them to provide you a specific date for shipment & OBTAIN written authorization to charge your CC if more then 30-days have lapsed.
FOR ITEMS ALREADY PAID FOR: The law requires the merchant to ship your order WITHIN 30-DAYS or provide a specific time frame for shipment & allow you to cancel WITHOUT PENALTY OR FEES if you cancel due to the unacceptability of the specified time frame.
***"....at appropriate planting time based on availability..." DOES NOT CONSTITUTE A SPECIF TIME FRAME!
Seems ALL Plantron Inc Nurseries believe these legal requireemnts do not apply to them based on the 30+ day shipping time most people report!
HOLD THEM TO THE APPLICAOn April 22nd, 2010, HeritageFarm changed the rating from negative to neutral and added the following:
WOW!! WOW!! WOW!!
Most of my 2010 order arrived today, via FEDEX!
The plants are IMPRESSIVE!
No moldy or rotten stuff & the plants look great!
This is a welcome change from years past!
Is this indicative of positive changes in the companies practices?
Or is it that they know I'll hold them to their gaurentee?
Time will only tell but right now I'm impressed, almost to the level of making my post a positive ... but they have to continue the good work!
The forsythias are larger then what I would have gotten thru other companies for 5x the price!
The Walking Sticks are large & have goot root systems!
The hybrid willows look great! Thought they did prune them back so they are only 2 feet, but they are well rooted.
The Perewinkle & Phlox appear in GREAT condition with signs of life!
The only concern is the Red Twig Dogwood, tyhey look okay & have good roots though some of the woody stems are wrinkly.
I'm wavering between neutral and positive-- depending on how they treat my request for replacement plants, I'd go with one or the other. I ordered about $60 worth of plants: Japanese toad lilies, assorted hostas and ferns, pink and fernleaf bleeding heart, Christmas roses, Rose Rugosa, native daylily and two hydrangea trees.
Shipping: I did not receive an email notifying me that the order had shipped, but it was on my doorstep just about two weeks to the minute of my having placed the order. As others have mentioned, the plants were shipped in green plastic bags-- with no protection whatsoever. Surprisingly, to me, everything seemed in fairly good shape (although some of the bareroot was very, very small indeed), and one of the Rose Rugosa had even started putting out green shoots.
Two months later, I've had about a 60% success rate and have submitted, in writing and with my original packing labels, replacement requests for the non-successes. The pink bleeding heart grew fabulously-- within two weeks, it was larger than the one gallon plants at the local nursery and has bloomed steadily. At less than two dollars a bareroot, I'd order it again in a heartbeat. Most of the hosta bareroot also did extremely well; the regal blue hosta did not sprout, but the others did and almost all of them are respectably large. The Rose Rugosa has all leafed out, and my lilies have sprouted (lost one or two to a cat charging through the flower bed-- hardly 4 Seasons' fault and I did not request replacements for these). My "failures" were the toad lilies (which sprouted eensy sprouts and then rotted), the fernleaf bleeding heart, the Christmas roses (no sprouts-- just died), and all but one of the ferns (one grew fantastically-- the others did nothing and I treated them all the same). The tree hydrangeas have also failed to come out of dormancy but, frankly, I wasn't expecting much for $2.01 for two "trees."
I would order from them again, but would probably limit myself to bulbs and bareroot hostas. Given how cheap they are and how fantastic some of the plants have turned out, they're a good value. If they actually replace my dead plants as I requested, I'd rate them positively-- they're cheap, they shipped quickly, and, truly, some of the plants are spectacular. It's a gamble, and you probably have to look at it that way, but so far I've been satisfied.
On June 18th, 2009, amf94597 added the following:
Well, just about three weeks to the day after sending in my request for replacement plants, the replacements arrived. Overall, I'm very pleased. I'm starting to suspect that it may be luck of the draw. I had two Christmas Rose roots, for example: one was quite large and the other was eensy. This time, most of the roots (with that one exception) were decently large and the hydrangea trees actually had some sprouts on them, so that's good. I did have the bleeding heart fern show up moldy (covered with blue fuzz/mold), so I'm not sure if I'll send that back or just console myself by admiring the fabulous bleeding heart and hostas I've purchased from them. Overall, a decent deal and a cheap way to try new things-- as long as you follow the replacement request instructions and are willing to be flexible. I've since dealt with other nurseries (rated highly by Dave's Garden members) and there is a noticeable difference. If money was no object, I'd stick with those, but otherwise I'd be more than game to order hostas and bulbs from 4 Seasons again,
On Jul 22, 2008, autumn4vajb Lenoir, NC (Zone 7a) wrote:
Ordered one rose bush, one fern, and twelve carnations - all arrived dead, sent for replacements for all - rose bush looks much better putting on lots of leaves, most of the carnations are doing ok only two have died, fern has never even came up.
On Feb 21, 2008, MorsisX Lockport, IL (Zone 5b) wrote:
Word of warning, Beware their return policy!!! You must keep any shipping labels for the year after you receive the products (side note I have been told the clock starts when the order is submitted, NOT when it is delivered!!! Makes no sense with bulbs ordered in the spring, shipped in the fall, and you won't even see results until after the year has passed!) On the plus side, they have honored the guarantee w/o the shipping label and after a year.
Their prices are very good, but the quality is rather hit or miss. All of the shrubs I have received have been severely dehydrated. Immediate soaking in a bucket revived some but not all. I did get exactly what I ordered but they were shipped in a plastic bag, literally...
I orderd almost a month ago and only received a small part of my total order. Here's my advice: * you have 45 days to cancel any credit card payment. Just talk to your bank or credit card company, or do it online * I talked to my bank and the manager is happy to cancel the payment. They will deal with Four Seasons from there on and you get your money back. The manager said that Visa will trust a loyal customer over a company with very poor customer reports. If a lot of clients do this, the major credit card companies will not work with this company period. It is not righ waiting this long while the planting conditions in May are excellent. I give them one more week, after that i'll cancel the order. I won't even call or write them, i'll have the bank do that with Visa.
I placed an order on April 13,2007. $300.00 worth. Reading all of the bad comments makes we worry. I called the Company this mornig about my order, and was tols that 4 out of aproximate 90 have been send out last Friday. I asked how much longer I have to wait for the other plants, and was told that it would take 2-4 weeks in average, and that first come first serve will be send out. That is scary due to the fact that this could mean a long time. The company did not made that clear in the catalog, or anywhere else. I am worried.
On Apr 3, 2007, dominickbifano Pittsburgh, PA (Zone 6a) wrote:
Past two years I have ordered through them because of their selection and low prices: orders are timely and complete. Close to half of the products have not survived, this despite my care in following the instructions and a general knowledge of gardening. However, after writing to them with order label and letter explaning what I want resent, they have honored the return.
I just placed an order for almost $300 with 4seasons and I'm very worried. I just read all the complaints about the plants conditions on arrival and I don't want that to happen to me. Dormant state does not means "dead". I"m also very worried about the guarantee, do they really honor it?
On Jul 11, 2006, bettyglobal Myrtle Beach, SC (Zone 8a) wrote:
May this year I placed an order with this company.
6 Hibiscus, 4 shell vines, 4 hummingbird vines.
Although I was quite disapointed when I opened the package containing my hibiscus, I reread the info about dormancy, having a decent biology background, I came to terms with my 6 sticks. Out of 6, 4 are thriving beautifully so far, (2 months) one did not grow, and I killed one by soaking it too long.
4 Hummingbird vines - One thriving, two doing ok, and one is barely alive.
Shell Vine or Corkscrew Vine, 3 are thriving, one is ehhh ok...
As far as the FREE with every order merchandise, none of it has done anything for two months...sooooo... I am guessing that it's no good or I killed it.
I am new to gardening. I think I lucked up. But Yess, I did get a Royal Dutch catalogue shortly after. If I had read the reviews, I would not have placed and order with these people.
I am a beginning gardener, I spent $25, about 75% of my stuff is growing, so, I am happy. I just got the skeevies reading about the same company having 4 different names.....That is NOT cool.......
On July 13th, 2006, bettyglobal added the following:
to be fair, I thought that I should add.....
My "stick" hibiscus were only 50 cents each, which is why I went this route instead of $30 for a grown one. Since 2 died, they raised my cost to 75 cents each, which is fine with me, I am patient.....
Also, my corkscrew vines had leaves AND flower buds on them when I got them, striaght out of packaging. And now after I have had them a couple of months 2 of them each have a flower. I read that some people don't have the pretty flowers the first year. I bought 4 of these and 6 of the hibiscus planning on things dying since I am a beginner, (not realizing that my 2 vines can be invasive) So, if everything else lives, I can share with friends!On Jul 11, 2006, Four Seasons Nursery responded with:
On Sep 7, 2006 2:39 PM, Four Seasons Nursery added:
We are glad to hear that most of the plants are doing well. We did dmail the customer on 7/12 reminding her of our one year replacement guarantee.
As one of the largest mail order nurseries in business, we do operate a number of gardening companies. This is becoming a more common practice in the industry with each passing year. You will find that a number of our competitors also have several titles. As costs increase, more and more smaller companies simply cannot survive on their own. In fact, all of our companies were individually owned at one time. These companies occupied specific niches in the marketplace that helped round out our offerings to the gardening community.
I placed an order with 4 Season's Nursery. I had the same problem trying to reach the company over the phone but my husband finally did reach them. I received the order in 2 shipments. This is my first year gardening at my new home in Maine. I love it. The previous owner had a green thumb so I am trying my best to keep up the beautiful gardens. I ordered a Blue Moon Rose which I noticed someone else ordered. Mine was a pinkish/purple color as well (not the blue they showed). It was so beautiful in the magazine I couldn't resist. They basically sent me a stem. My sister, who's a florist, looked at me with a really sad expression and told me that she didn't think it would grow... but it did and although it's not what I ordered it is beautiful. I also ordered a 3-in-1 Hydrangea and the 5 carnation plants which have grown a little but still have not flowered. I also ordered a Queen's Tear-- just because I was curious and other then a few more leaves nothings happened with that. I ordered 3 Black Rasberry Bushes and a Butterfly bush and received long stems (none of which have done anything and I planted as specified in the instructions). I also rec'd a bulb package. The bulbs looked moldy and none of them have grown yet. I figure I'll give it a bit more time to see what happens and then contact the company. I was disappointed that the rose wasn't what I ordered but there is no way I'd send it back ( I grew it from a stem).
On Jul 10, 2006, Four Seasons Nursery responded with:
On Sep 2, 2006 9:04 AM, Four Seasons Nursery added:
A dmail was sent to the customer on 7/12/06 offering replacments or a merchandise credit for any items that did not survive and addressing various other issues mentioned in the posting. We have not yet had a reply from the customer."
I am waiting on a complete refund or I will provide an example of the WORST mail order plant seller in the whole US DEE MOSS EL DORADO ARK
On July 5th, 2006, rock4303 added the following:
Still no luck.... I ordered over 70.00 worth of dead sticks and dried up bulbs and leaves..... On July 17th, 2006, rock4303 added the following:
I got a 21.49 check today.. over 50.00 short. I even sent back all the dead sticks and leaves....Still want my refund... My advice is IF you still order from them use a credit card and DO NOT pay till you get your plants then just send back all the dead sticks and leaves and be done with it. Yea they have good prices and pretty pictures,but if all they send is dead stick and leaves.....theyt want you to give up wanting your money back... it does take alot of time...On July 24th, 2006, rock4303 added the following:
Does anyone know the best way to contact the AG office in this state? I am sure they have heard of Four Season's I just want to be added to the list.
On Jun 21, 2006, alesha801 Riverton, UT (Zone 6a) wrote:
In response to the last entry. I also bought over 100.00 worth of plants this year. I ordered the 4th of May and still have yet to recieve it. How convinent. I will never order from them again. I did recieve a partial order of my strawberries and ferns. All of which are dead seeing that it took 3 weeks to get to me. I also threw my shipping label away. However when I called I actually got a sweetheart of a lady named "Jenny" that told me to just get a copy of the purchase from my creditcard and make a copy of what i ordered and send that it. I am definately going to do. Hopefully you could do this also. GOOD LUCK
On July 10th, 2006, alesha801 changed the rating from negative to neutral and added the following:
I have been in contact with Faith (who I might add is very on the ball) she is trying to make everything right with my order. Even though they havent gotten to me yet, I truly appreciate her effort to make me happy. I will let you know how things get to me.
I think this site can be used best if we just state what our problems are and let their technical group contact us to get it resolved. It sure makes it easier than trying to get threw on the phone. I am so far pleased. I just hope my plants get here the same way.
I ordered from this company because i was getting an extremely good deal for these plants. Yes its not going to go perfect, however with my limited budget, I have to take what I can get. When you love gardening as much as I do, I look for the bargins.
YOU GET WHAT YOU PAY FOR. ALTHOUGH THE SHIPPING METHODS ARE UNDESIRABLE, AND MOST OF THE BULBS I ORDERED WERE VERY MOLDY AND SMALL, AMAZINGLY, THEY HAVE ALL GROWN AND ARE FOR THE MOST PART FLOWERING. I ALSO ORDERED THE HYBRID WILLOWS LAST YEAR FOR LESS THAN $1 A PIECE, OUT OF THE 10, HALF ARE GROWING VERY WELL. THE REST ARE ALIVE BUT NOT EXACTLY VIGOROUS. ALTHOUGH I WON'T BUY BULBS HERE AGAIN, I HAVE JUST ORDERED MORE OF THE WILLOWS AS THE PRICE CAN'T BE BEAT EVEN IF ONLY 50% DO WELL.
I consider myself to be a pretty good gardener! especially when it comes to shade gardens. I've had a really good experience with most online orders I've gotten, especially from Springhill! At this point I can't complain about Four Seasons, and like others, I just found this site which list all the complaints? I ordered about $50 worth of goods and received my first items about 3 days ago. It only took two weeks to get them, which isn't bad, and they came in fantastic shape!!! I was actually impressed with the packaging and the condition. I'm still waiting for the remainder of my order and will respond with additional comments when those items have come in! I hope the rest of my order comes in timely and in good condition so I don't have to come back again with a negative comment...HOWEVER! you can't complain too much if you hardly spent anything for such a large assortment of goods! Every single dormant online twig/root looking product I've ordered has survived except for half the stuff I received from the Arbor Day Foundation??? I may have just gotten a bad bunch/or the way shipping is going? You have choices! either spend very little and take your chances with a dud or a Great outcome! or go spend a good chunk of change some where else and hope that it takes as well with a more mature plant. Know your zones, know your plants, know your soil! Don't expect everything to look like the picture! and read the information given! This is no different than that BBQ Cheeseburger that looks so great on the tv commercial, but when you go to buy one, it's like nothing you've seen before? but it sure does taste good! and these prices in some cases may be surely what you pay for!
On Oct 29, 2003, Servants_heart Laurens, SC (Zone 8a) wrote:
I just after a three month wait received my order (6 Dwarf Cherry trees, 1 Persian Lilac, a Bargain tree or two, and some flower bulbs) from them in good condition and the plants are doing well. But I did only get the order after contacting them and telling them that I had heard all kinds of bad things about them!! hehehe! Don't know if I will order from them again or not-probably not even though they have really reasonable prices. To wait such a long time and then like some people maybe get moldy, no good plants and have a hard time getting the situation corrected is not worth the cheaper prices!! Well, SOME of their prices are cheaper--others are quite expensive.
On Oct 15, 2003, butterflygal Grady, AL (Zone 8a) wrote:
My co-workers and I ordered quite a few plants and bulbs last winter and received them this past Spring in pretty good shape. I was missing a couple of plants and a few of the plants didn't make it, so I called. I was told me I didn't have to send the plants back, just write a letter and sent the original invoice. I called back this morning and the replacements are suppose to be in the mail as I type. On the BBB website it gave me this number 800-544-8200 and they answered first ring :) Now, I hope the replacements will get here and they will do well!!!
I ordered some Orderly Privet Hedges,Hybrid Willows,Hostas,Magnolias,Purple Plum Leaf Plum Hedge,Mock Orange, and Snow Ball Bushes from Four Seasons and had a relatively good experience with most of them. The Magnolias are growing beautiful with many flowers on it this Spring. The Purple Plum Leaf Shrubs are flourishing beautifully and are about 4-5 feet tall now. They are very rich in color. The Snow Ball Bushes were growing very rapidly. A matter of fact they grew so big I had to keep pruning them. Some of the orderly Privet Hedges did die. The Hybrid Willows did not fair too well. Only 1 out of 10 survived. I think it's my fault for putting them in the incorrect spot where the soil might have had a poor drainage problem. Only 1 out of 6 of the Mock Orange Shrubs survived possibly I put them into a poor soil mixture (clay soil). But, otherwise the experience was pretty good. I followed the directions on how to plant everything. I planted them a day or two after I received them. I also soaked the roots in water for a few hours before planting. The customer service was helpful. I think I would order from them again.
I order about $70 of trees and shrubs. All but one almond tree arrived in good shape and I planted them immediatly and they have budded and seem to be doing fine. Emailed them and they said they would ship the other tree out ASAP. I can't complain but I wish they would have checked a bit better.
I ordered $70 worth of stuff from this company last spring (Spring 2002) and right after ordering found several Internet sites saying it was all a scam and boy did I feel stupid. But then, it didn't turn out so poorly. I mean, sure, many of the plants arrived in poor shape, but for the price, I didn't really expect that much. Out of probably 20 trees/shrubs, approximately 5-7 have survived... and it wasn't really all that surprising because the things that died, I rather expected to die because they weren't quite right for my soils and we had a really bad drought this year. But the sand cherry and the forsythia and the lilacs did fine (I knew they should grow here) and then the five roses were pretty decent (four of five were definitely alive)... but they died due to dog exposure (MY fault). Of course, it took about 9-10 weeks to get my order, and I will NOT order from them again, but my experience was not completely 100 percent awful. You get what you pay for!
My friend and I decided to place a trial order with Four Seasons simply because the prices were so low. We did receive our product, June 25th, although I'm not sure when she ordered it. The 6 hibiscus roots seem to be viable with a few inches of green shoot. I planted my 3 today, June 26th, in Northeast SD. We will see.
I WISH I WOULD HAVE SEEM THIS BEFORE, I JUST PLACED AN ORDER WITH THEM AND I HAVEN'T RECEIVED ANYTHING AS OF YET. IT IS SPRING AND I SHOULD BE PLANTING THE PERIENNALS THAT I ORDERED. I WILL KEEP MY FINGERS CROSSED AND LET YOU KNOW HOW I MAKE OUT.
I placed an order on March 28th for some water lilies and two mole traps, now I am wondering if I will receive anything, since reading all the complaints, I will not order from them again regardless of how and when my order arrives. Also, I will take note of one of the complaints and do all my correspondence by certified mail. I thought it was against the law to charge your credit card before the articles were shipped.
I ordered about 20 plants from Four Seasons Nursery this past spring. Of the approximate 20 only 1 lived. All the rest when pulled from planters, planted in Miracle Gro, had these reddish/yellow grub insects all over the roots. I had saved all the packaging, so the 19 were returned with the grubs all over the roots in the same bag. I got a gift certificate for the balance of these 19 plants. The only surviving plant was a "Blue Moon" rose that turned out to be lavender and it took 6 weeks to show any growth. I must say that when it started growing, it ended up being over 6 feet tall with huge 2"+ blooms. I'm going to use my certificate since I actually paid for it already.
I ordered rose bushes about two months ago, my credit card company has already paid them, I still have not received my order. I got another catalogue from them two weeks ago and they thanked me for the order and said they were giving my order prompt and careful attention. Still have not received order.
I ordered from Burgess early last spring and just recently from Four Seasons Nursery, which I didn't know until recently they are the same company. I had very good luck with my order from Burgess, I received my order in a timely manner and everything came in excellent shape (nothing dead and everything lived). I just hope the order I've placed with Four Seasons Nursery this spring is just as nice. After reading which are mostly complaints, I'm a little weary, as I have spent a great deal this year. I tried the number given in the catalog to check on the status of my order but it's ALWAYS busy!!!
I still have not received my Four Seasons order even though it is now past planting time for the bulbs and other items. After reading your other comments here, I am real concerned that I'll not receive anything of value whatsoever! I have been trying to call them to cancel my order but the line is always busy (no doubt fielding similar complaints).
I have had mixed results from my order from Four Seasons. I got Dwarf Burning Bushes where 90% leafed out. All but 3 are dead now, but that was due to a literal plague of grasshoppers this summer. (according to the extension agent we had 3 times the density of grasshoppers needed to be considered a plague!) On the downside, none of the other plants ever grew and apparently were DOA. These included "walk on me", a thyme ground cover, sedum, lavender and Harry Lauder's walking stick. Much of this is probably due to arriving during hot weather (as if Texas has any other kind), but other nurseries have had much better survival despite similar weather. My order arrived when I expected and was 100% correct
I have had a generally favorable experience with these companies, mostly in ordering their "bargain" plants. Got a few mountain ash and pink smoke trees from them 3 or 4 years ago and was surprised by the size for, I think, $2 each. Also their perennial hibiscus roots--a great value, a dozen for something like $3. They have also performed well for me. Drawbacks are their "no refund without shipping label" policy--the label is taped onto the green plastic mailer, need scissors to cut it out. Also their shipping fee (which went up to over $6 this year) is OUTRAGEOUS.
I ordered 96 Canadian hemlocks, and several fruit and ornamental trees from them. They arrived eight weeks later. All the hemlocks were dead. The other trees were in pieces - broken, damaged, destroyed, now all dead. I immediately contacted them via certified mail. They mailed back my shipping label and asked me to wait six weeks and see what happens. Six weeks have passed. I will contact them again via certified mail.I am very dissatisfied with the poor quality of their products. They shipped 100 trees via the s-l-o-w-e-s-t, cheapest postage, wrapped in a flimsy sheet of green plastic! My plants must have boiled in a P.O. van over the Memorial Day holiday! They stunk! They were smashed, broken, twisted, and covered with a putrid black slime! Foreign, non-native species of caterpillars and beetles emigrated to my garden from their packages. Luckily, my written correspondence with them was via certified mail. I just contacted my credit card company; now, I will have them contact the company. I will send them another letter today. As far as my credit card company is concerned, a valid dispute exists here; I do not have to pay for this. The bank will send me documents to sign, and they'll be after them, too.
On May 1, 1999, PattyStroe Unknown updated their rating to Neutral and added the following:
Just want everyone to know that I was completely reimbursed for my entire order of dead plants from Four Seasons. My credit card company required copies of all my correspondence. Luckily, I sent everything via certified mail, and I made copies of everything. After sending my copies to my credit card company, along with other correspondence, my account was credited. Whenever I order any plants by mail, I use my credit card. If I have any problems, I WRITE to the company via certified mail. Phone calls are not effective. And, after all is said and done, and sent (via certified mail), my credit card company gets my refund. This only happened once. I will not deal with Four Seasons or any of their subsidiaries any more.
I placed an order for a Dwarf 5 in 1 Pear and similar Apple tree which were sent with just bare roots and no footballs and which I planted the very next day after receiving them. I watered them everyday for 2 months. There was no growth. When a gardener came by he told me that they were dead. I sent a letter and the Shipping Label per the instructions back three weeks ago but have yet to receive a reply. That was the only nursery I found that had these plants. I hope that they will honor their name and reply soon.
I ordered from Four Seasons at the beginning of April, and the only reason I did, is because my mother-in-law orders every year, and never has a problem, a few things have died in shipment for her but she wrote them and they sent her replacements immediately, but she has the biggest green thumb there is; she can make anything live. I see though that they have cashed my check on the 17th, today is April 30th, and I am getting worried about my order.
We have ordered twice from Four Seasons and being in Zone 8/9 the plants seem to arrive to late in the season. Our day temperatures at the end of March reach the mid 80's and in May can very well reach the 90's. We do not have an e-mail address or we would notify the company direct.
I found your site of catalog and company reviews. Thank you for having this on the internet. Unfortunately I found it too late. I ordered from the Four Seasons Nursery and it took a month to find that my check had been cashed but no plants. According to them my order is scheduled to be mail early next week (5/9/97). And since I have to cancel my order by mail, the letter will probably cross in the mail with the order shipment I decided to wait a little longer and see what happens. So far I am not at all pleased. However, I have warned them that I expect an order of good quality to be on its way. I will make sure I keep the original mail slip - I have a bad feeling so far.