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For one month now, I have been trying to obtain the second part of my Karchesky Canna order. The company is not responding to my request. Alice Harris keeps saying my order is coming and she will call me and this does not happen. I am very discouraged. My first two orders went well, but not my third order. I would like this problem resolved. I have been an excellent customer and I do not appreciate the poor customer service.
On August 14th, 2006, fyshhl changed the rating from negative to neutral and added the following:
This is in response to Alice Harris' comments on 8/10/06. The quality of your plants are excellent. This is not the issue at hand. The shipment was not mailed in a timely fashion. This is the issue at hand. I am sorry you have been sick for ever however, part of having a company is mailing goods on time. This is all I ask and it is not much. I am not trying to ruin your company. Your selection is excellent and great for collectors. Heidi Fysh