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Comments regarding Rhora's Nut Farm & Nursery

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You are viewing only neutral comments

  Feedback History and Summary  
3 positives
2 neutrals
4 negatives

Comments:

RatingAuthorContent
Neutral maypikanki
(1 review)
On Feb 26, 2016, maypikanki Johnson, VT (Zone 4a) wrote:

Posted on August 30, 2015, updated February 27, 2016
We had a similar experience to the previous reviewer, BBETV. We manage an organic fruit and vegetable farm and have been successfully mail ordering and planting trees and plants for the past 15 yrs. In Spring 2015, we ordered 12 mixed trees from Rhora\'s to test them out. They were responsive to our pre-order emails and helpful with information on the required certificates to import. The problem began once the trees arrived. 3 of the trees were clearly under the minimum size that we had paid for and a bunch more were borderline, even being generous. Almost all of them had inferior rootstock. 3 of them also had their bark cut and stripped because the packer had tied them together too tightly and not padded them adequately. We gave them TLC above and beyond what we normally do to bring them back, but 4 still died. Another 4 are barely hanging on. After the 4th died, we emailed Rhora\'s, using them same email for all previous communication, to let them know and requested a replacement or refund. They did not respond. That was a couple months ago. It seems my experience is fairly common. We only wish we had done a better web search and found these reviews before I ordered.


On February 26th, 2016, maypikanki changed the rating from negative to neutral and added the following:

UPDATE- About 6 months after my initial comment, Mr. Rhora wrote me that he had read my comment here, but had never seen my email requesting refund. I resent it. He then offered to replace or refund the cost of the trees that died. I chose the refund and and after some email miscues, he did promptly send it. I appreciate the belated customer service and have updated my rating to neutral.
On Feb 26, 2016, Rhora's Nut Farm & Nursery responded with:

"On Feb 20, 2016 9:02 AM, Rhora\'s Nut Farm & Nursery responded with:

Thank you for bringing this to my attention.
I contacted the customer personally and offered to replace the trees at no charge or a refund. A refund was mailed as per request in February 2016. The trees were all inspected before shipping and believe they met on line catalogue specifics.
Will address and correct the bundling of trees concern (bark cut). Feed back on any problems are really appreciated. Communication between customer and myself will always be beneficial to both of us."


Neutral urbanhick
(5 reviews)
On Mar 28, 2008, urbanhick Beverly Hills, CA wrote:

I have only placed one order with this company, for a selection of bare-root nut trees. In particular, stone pines, king nut hickories, and northern pecans. Their selection is extensive, and their prices are good. The trees were well packaged for shipping, and the order arrived on time. My issue is this: compared to comparable bare root stock from other sources, the trees I received were the worst I've seen. They put the 'bare' in bare-root: hardly any feeder roots, broken tap roots, and all in all, sad looking specimens. To be fair, they did survive, with a lot of tending, but lag far behind similar species obtained from other sources at the same time. I doubt I'd buy from Rhora's again.


On June 1st, 2008, urbanhick added the following:

Apologies to Mr. Rhora; he is correct I ought to have approached them first regarding the root of the problem, if you'll pardon the pun. The context of my comment was this: a season after my order with Rhora's, I received another order from a different supplier of similar species bare-root trees. It was then, by way of comparison, that I became fully aware of the sad and rather barren root stock I had recieved from Rhora's the previous year.A year later is unreasonably late to lodge a complaint to the vendor, in my opinion; I wouldn't expect a refund or other restitution from Rhora's at this point myself. So, I reasoned that at the least, my experience might be instructive to other purchasers: it is most certainly the case that the stock i received was, across species, in very rough shape root-wise. And its equally true that Rhora's selection, their overall fine reputation, their packing, shipping and communication is all good. Other commentators on this site will attest to that. Rhora's provides a service more valuable then people might think: propagating and disseminating valuable species of long term food trees is a noble work, in my opinion, and the good few who take it on ought to be supported. I'd simply hope that in general, they are shipping bare-root stock of a much higher quality than I received.
On Mar 28, 2008, Rhora's Nut Farm & Nursery responded with:

"to Urbanhick:

I would like to thank you for bringing to our attention your concerns over the conditions of the root system on the trees we supplied to you.
I am puzzled why you did not attempt to contact us directly as outlined on this site, to voice your concerns instead of listing them on my page.
Our policy is to listen to any concerns from our customers and deal directly with them. We are dedicated retailers and take great pride in our product and as stated in our terms and conditions, we correct any deficiency that are brought to our attention from customers promptly.
Another one of our concerns is why you waited so long to post your complaint.(March 28, 2008). We only ship in the Spring time (1st week of April until Mid May). So obviously the trees were shipped in the Spring.
We would appreciate you contacting us either by e-mail, writing, or calling us collect so that we can discuss your concerns.

Charles Rhora,
Rhora's Nut Farm & Nursery.
e-mail: rhoras@nuttrees.com
Telephone: 905-899-3508

Note from the Garden Watchdog editors: This note was originally posted as a customer comment on March 28, 2008. It was not brought to our attention until today that it was in actuality a response to this feedback. When we were made aware of the issue, we immediately transferred the reply to this comment."



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