|Negative ||maryyett |
|On Jun 24, 2012, maryyett St Thomas
I received very poor quality stock (for example, 1 pecan "tree" was 5 inches tall and had a stem that measured 3 mm, not cm, in diameter) and even worse service from this company. They at one point promised to replace the stock that had arrived dead, but then made excuses, yelled at me on the phone, delayed the process for a year, did not send all the trees they claimed they had sent, and finally simply stoped answering my emails or phone messages. BUYER BEWARE!
On Jun 24, 2012, Rhora's Nut Farm & Nursery responded with:
"On Jun 25, 2012 7:28 PM, Rhora's Nut Farm & Nursery responded with:
It is unfortunate that Ms. Yett has posted incorrect information about her order of trees. This order of trees goes back to 2010 at which time she had ordered some trees which she wanted to grow on some property in central Ontario. The trees were carefully packaged and shipped to her on a certain day (1 day delivery with no extra costs for shipping) because she does not live at the property where they were planted. (remember this is in the 2nd week of April).
We notified her by telephone with the tracking number to make sure she received the trees. She had ordered several varieties on a trial basis to try at her more northern location with the understanding that these were not recommended by our firm, due to hardiness concerns on some varieties. She did make contact with me about some of the trees ( Korean pine, Japanese Heartnut, Elderberry, Paw paw, Northern Pecan). Total of 36 trees ordered. After a discussion I agreed to replace the following trees consisting of 7 Korean pine, 1 Japanese Heartnut, 1 Elderberry, 4 Paw paw at ( No charge) & 4 Northern pecan at a reduced price because she had not proven to me that proper care was taken in planting the trees.
As normal, we do request a small fee to cover the shipping costs. Since it was the middle of June, 2010, we agreed to ship the trees in the Spring of 2011. In 2011, we contacted her about prepaying for the shipping charges, which she quite willingly agreed to. We do not ship trees until all charges are prepaid.
She contacted us about sending the payment for the trees, but as of June 23, 2011 we had not received payment for the order. Naturally I contacted her and we agreed to have the trees shipped in the Spring 2012 because it was too late to ship bare rooted trees.
On April 18, 2012 the trees were shipped by Canada Post, with 1 day delivery. All trees are kept fresh and properly packaged to keep the roots moist by wrapping the roots with damp shredded newspaper which are placed in a waterproof plastic bag. A content sheet is taped inside the box before sealing and double checked for quantity and quality.
This information is provided for some background on this order.
I would also comment, that of the hundreds of orders sent in 2010, this order was the only one with a complaint.
Now to address the Northern Pecan issue. The trees were all bare rooted trees, 3 years old with a good root system. All are quality checked before shipping. They normally list for $12.00 each, but we gave her a discount, fixing the price at $7.00 each for the reason mentioned above.
As the spring shipping season was very unusual for this year (we had snow up until the 2nd week of April) , we answered all e-mails that needed immediate attention, others were answered as time allowed. We are a small operation and give special attention to all our customers and treat them in a proper manner. I find it strange, that she did not contact us earlier, if she thought she had a problem . ( I notice that her comments were posted on June 24, 2012).
Rhora's Nut Farm & Nursery.
|Negative ||norpro |
|On May 2, 2008, norpro Edmonton
I placed an online order with this firm for over $500, and although it was late in the season ( they suggest several months in advance), I asked what stock was available at this time. I received no reply. And no reply to further e-mails. Unfortunately, in Canada we gardeners all too often encounter businesses which are not in the business of doing business. They have interesting stock and a very interesting concept, but if they can't communicate, or refuse to- what is the purpose of it all? Mr. Rhora seems to have a big chip on his shoulder according to the last posting, so that along with my experience, indicates you'd be well advised to shop elsewhere.
On May 12th, 2008, norpro added the following:
The order I placed and the e-mails I sent were directed through this firm's web site. If for technical, or other reasons,my mail was undelivered my server would have informed me of such. I note that you are still excepting orders rather than accepting orders. And what is with the hardiness zone map? You have confused the colours - perhaps this is why you ignore orders from our region?
On May 2, 2008, Rhora's Nut Farm & Nursery responded with:
On May 3, 2008 2:28 PM, Rhora's Nut Farm & Nursery added:
Seems my mysterious writter is so sure of himself. Unfortunately there is no truth to his statment about placing an online order or any other e-mails regarding trees that he has given in his statement. Our policy is to respond to request within a day of receiving any contacts on the internet. Obviously this person is contriving to distort the truth, because we are still excepting orders and shipping trees for at least 2 more weeks weather providing. I will leave the readers to draw their own conclusions on the balance of his statements which again are not true."