Comments regarding Richard Owen Nursery / Exciting GardensClick here to return to Richard Owen Nursery / Exciting Gardens's listing.
|On May 23, 2011, lopezriverrats Wilmington, IL wrote:
i mailed out an order in early april that was processed on 4/25 even though my credit card was processed before that. it is now 5/23 and i am still waiting for my order. i have called several times and i am told that i can only cancel my order by email...no supervisors have numbers...they don't know when my order will be shipped...they are busy.. i finally emailed my cancellation and they emailed me back saying i had to call....i just called and they told me to email. it was going to be my first order and it is my last. terrible service. terrible company. it is a scam.
|On May 17, 2011, imalbundy2 McDonald, PA wrote:
I should have known after my dealings wtih Burgess where it took SEVEN replacement Paw Paw trees last year to get two that were alive. They haven't even started to bud by now so they are probably dead and it's too late to get a refund or replacement now.......but I decided to order two Tasmanian Fern Trees on FEBRUARY 8, 2011 because I couldn't find them anywhere else. My daughter is really into dinosaurs and they look like the type of ferns from long ago. After FOUR emails asking where my plants were and getting a runaround each time, I finally received them today, MAY 17, 2011 - over THREE MONTHS after my order. I noticed that the plants actually came from Farmer Seed and Nursery. Here's the kicker. When I opened the package I found two little ferns about as big as the tip of my little finger with notes attached stating that the Tasmanian Ferns were out of stock and to please accept these King Ferns in their place. First of all, they STILL have the Tasmanian Ferns listed on the Exciting Gardens website. http://www.excitinggardens.com/detail.asp?pid=3259
|On May 4, 2011, openminded1 Thomasville, NC wrote:
I ordered about three weeks ago, and I have emailed the company twice and each time I have received a timely response within 24 hours.I have asked questions concerning my order and how it will be shipped and when I can expect delivery.I really do not have a negative review, just wish I could get an honest answer to when I can expect the delivery. I feel since the credit card had been charged,that I could assume the product was shipped.I am being told it is still being processed and could be 1-2 weeks,it's already been 3 weeks. Then it will have to go to the shipping department and all dependent on availabilty of product. I will remain hopeful that my plants ordered will arrive soon and in excellent shape for planting.It wasn't a big order, but all the same it was hard earned money that was spent on this order.Just upset that I cannot get an honest answer as to when I can expect the delivery of my order. Hope to be able to come back here and give the company a positive review.
|On Nov 9, 2010, wisereplies wrote:
Posted on May 22, 2010, updated November 9, 2010
On November 9th, 2010, wisereplies changed the rating from positive to negative and added the following:
It's November 9th 2010, and ALL of their roses have perished. No matter how much I fertilized, watered and hovered over them, they never made it. To compare, I planted 30 more rose bushes from other companies, and NONE of them is dead yet and all grew huge except the miserable stock RON sent! Beware of this company, they will send you something so inferior that eventually it will die, even if months/years later! Now I have three empty trellises - the only bare place in my garden thanks to the Owen Nursery.
|On Oct 13, 2010, JanaJP Rome, GA wrote:
Posted on October 6, 2010, updated October 13, 2010
On October 13th, 2010, JanaJP added the following:
My green plastic bag of rotted and dead plants arrived late this afternoon. (October 13) Of the 5 daylilies ordered, only the 2 most expensive had root systems and might actually live. One was so decayed it had no dimension at all and looked like something you would fish out of your bathroom drain. I have photographed these and will pass them along to the BBB and the state Attorney General of Illinois. I'm choosing not to send them back at my expense because I do not want to deal with this dispicable company again. If it were the last plant nursery left on earth I would not order from them. I cannot understand how they are allowed to remain in business.
|On Aug 19, 2010, katococo Mandan, ND wrote:
Posted on August 2, 2010, updated August 19, 2010
On August 19th, 2010, katococo added the following:
Update. Closer to 70-75% of plants didn't come up (maybe they will next year?). Ordered "orange velvet" climbing rose. Not sure if it will climb, but at least it's growing. Two blooms - light to medium pink. I planted the 2 duplicate plants they sent (label said Purple D'oro daylilies) - both actually grew & bloomed, but neither is a Purple D'oro. They aren't even the same kind of daylily - one is pink/peach w/red & other has thin petals and is red w/yellow center. Still haven't seen anything blooming from the original 2 Purple D'oros they sent, although the plants seem to at least be growing. I've concluded that they count on people not fighting them, especially when you don't spend a lot of money. Of course, that wasn't the case with me - I did see that my credit card company credited me for the items I didn't receive.
|On Aug 12, 2010, nutz4plts Stoystown, PA wrote:
I've ordered from Richard Owens Nurseries for years because the offers are cheap cheap cheap. I would never order more than $30.00 worth at a time, though, because I didn't want to be out a lot of bucks if the stuff didn't grow. Yes some of the stuff comes bareroot and dormant even in the middle of summer. Some plants I got looked dead but planted them anyway and they grew and are still alive today. Other stuff looked dead because it was dead and never took off. No biggie though, since I only ordered a couple of things a season. That's my advice to people. If the stuff looks too cheap to be true, just order one of something you'd love to have to give it a try. You may be pleasantly surprised to have it actually grow and thrive, but if it craps out, your bank account won't take a big hit. I never bothered with asking for replacement plants either. I figured that if I wanted a leafed out five to eight foot tree like in their catalog pictures, I'd have to be willing to plop down $50 minimum plus labor to get a landscaper to come in and put it in my yard. Geez , some of the catalog pictures are just drawings of the plants in bloom. What does that tell you? It definitely should say don't blow $500 on that. Sorry if I sound abrasive, just trying to save people some money. I know what dreaming of a beautiful garden can do to a person's common sense.
|On Jul 28, 2010, almostinflorida Apopka, FL wrote:
Thanks to everyone who posted about this nursery. I recently received one of their catalogs and have been thumbing thru it for a about a week now. I had a list of items circled but then I decided to further investigate this company, as my Father always said 'if it seems to good to be true, it probably is'.
|On Jul 15, 2010, Monatopia Castro Valley, CA wrote:
They are NOTHING if not consistent.
|On Jun 3, 2010, tooner2 Charlotte, NC wrote:
Stay far away from these people. My plants were simply thrown in a plastic bag and mailed. The roots were not wrapped in any moisture-retaining material. Two roses, which had begun to leaf out, were dried up and DOA. The horseradish root was miniscule and moldy. I wrote to the company and they refused to do anything unless the original packing was returned, but unfortunately, my husband had thrown it away. No attempt was made to offer any kind of replacement or refund. They kept my money and sent me dead plants. Simple as that.
|On May 7, 2010, pingpong2 Tarpon Springs, FL wrote:
On 4/1/2010 I placed an order for over 132.00. My card was charged within a few days. I tried to reach them by phone, but only got a "busy" signal. Then I tried to e-mail them asking when I would be getting my plants. Have not been able to get anyone there to communicate with me. So then I decide to cancel my order since no one will tell me anything about my order.
|On May 5, 2010, alittlet Hyattsville, MD wrote:
I placed an order with Exciting Gardens on April 17th. By April 21st, they'd charged my credit card for the full amount of the order. However, as of May 5th they cannot give me any estimate for shipping, continue to tell me my order is still processing and are generally quite unhelpful (and borderline rude) when I call to ask for more information. Each time I call they simply say that it takes 2-4 weeks for the order to process....or 7-14 days for the order to process...or 7-14 days for the order to process and 2-4 weeks for the order to deliver....I receive wholly inconsistent timeframes each time I call. I do not believe its consistent with most companies policy (and in fact credit card policies) to charge prior to shipment of items. Certainly, I've never worked with any other nurseries that do business this way. Pretty soon it will be plast optimal planting time for many of the items that I ordered and after reading other negative comments, I see that I should be worried about quality of the products as well. I will not order from this company again.
|On Apr 20, 2010, TheBones Boise, ID wrote:
In Feb 2010 I placed a order for a large assortment of bulbs and plants.According to their order form they process your order in 5-7 days.I waited and in March I received notice that my order was reviewed for shipping and few weeks later still no order.I finally called on the 12th of April .I was told that some of what I ordered was coming directly from Holland and that they were shipping out later than usual this year so I said fine please ship what you have in stock of my order then the remainder can be shipped at a later time .This was in agreement with them.Today I received the items that I guess they had in stock which was 2 3inch pots with stem only no leaves and a little tab that identified them as Purple Dragons I could not believe my eyes.I have sent them a letter demanding all monies returned to my credit card including the shipping charges.These people are thieves and liars and I guess they feel that since it's being shipped 1/2 across the US then who cares well I care and I will fight back
On Apr 20, 2010, Richard Owen Nursery / Exciting Gardens responded with:
"On Oct 4, 2010 12:04 PM, Richard Owen Nursery / Exciting Gardens responded with:
We do care about our customers! Nowhere on our order form or anywhere else, do we state that we process/ship an order in 5-7 days. We do not begin shipping nursery stock until March. We start shipping to the Southern/warmest climates first, and then work our way North. The purple dragon lamiums are grown in our greenhouse and are therefore not shipped until April. The second part of the order did contain some items that were coming from Holland and this package shipped 4/22 and tracing shows delivered 4/29/10. Since that time, the customer has received a refund for her order."
|On Oct 2, 2009, yvonnezemotel Brookline, NH wrote:
Back in the beginning of August I ordered bulbs from this company and unlike any other company I have dealt with was charged immediately. I started checking the comments people left and say that there were an overwhelming number of negative comments so in September I called to cancel my order. I was told that it had already been processed but NOT shipped yet and they would stop the shipment. I was also requested to send a written request. I also contacted them by email and was told the same thing. A couple of weeks later the shipment arrived. I contacted Richard Owen immediately to find out what happened and it takes days for them to respond. They told me to ship it back at my cost. I told them that I thought they should pay for the return shipping since they were the onces who'd screwed up. Several emails later and I just got a "we're waiting for the returned package before we issue you a refund...if that's what you still want." I have just told them again that I want a prepaid mailing label. This should take a week to get a response. I will never deal with them again. Buyer beware.
|On Jun 30, 2009, eddebm Springfield, OR wrote:
I ordered almost $200 worth of plants. They all came "dormant" I followed instruction and none sprouted out. I sent in the label with a letter asking for replacement. They mailed back, "which plants do you want replaced?" (I had told them all in the letter). I replied, "all of them." They sent almost all of them. I called and they said they (the other plants) would be there in a week. I get a letter from them, (not the plants) with the original order sheet listing all the plants I had purchased. They now said they needed "proof of purchase", which they already had (I sent it the first time). What a scam.... I am tired of dealing with them, I am a year into the fiasco and now I need to go and buy different plants. By the way they are generally rude every time I call (I probably would be too if I had to support these policies on the phone with unhappy customers). I WILL NEVER DO BUSINESS WITH THEM AGAIN AND WOULD NOT ENCOURAGE ANYONE ELSE EITHER. Should have read reviews prior to ordering
|On May 20, 2009, thegladiator Pottstown, PA (Zone 6b) wrote:
On 4/14/09 I ordered 2 Pink pussy willow plants thinking they would arrive shortly after the 1-2 week processing time. So, I called on 4/29 and asked when will they ship? I was told it takes 2-4 weeks. I assumed that is 2-4 weeks to get it from the time I order it, however we all know what happens when you assume. I was told at that time it MAY ship the week of 5/6-5/13. That's 5 weeks by my calendar. I called back on 5/15 and was told they shipped my plants on 5/8 by US Mail. I asked the rep (Janet) on the phone if she thought it was wise to ship perishable items by the slowest way possible. She said it doesn't matter what she thinks and they don't have time to E-mail everyone about their orders. That is what the company does and she has no control over it. That's funny, the other nurseries that I ordered from have time to send e-mails. At least I know she is telling the truth as I too have worked as a customer service rep. At this point I know I will be returning them since it is now 5/19/09 and still no plants and since everyone knows that plants that are left in the dark, without water, light or air, for over a week in a hot processing building/delivery truck, is guaranteed to DIE. I really don't understand how a company that deals with perishable items can have no common sense and the audacity to ONLY use THEE slowest shipping method on the market today. I have ordered from other catalog/mail order nurseries and was shipped my items by UPS or Fed-EX. They also have no tracking method to see where my items are since the postal system doesn't use a tracking system for snail mail. The website claims they have a 1 year guarantee. I guess that is to cover up the fact that they spend most of their companies profit shipping out more plants for all the dead one originally sent by snail mail. I don't recommend using this company. They should do everyone a favor and sell off their product to a real nursery and close their doors for good. IF my pants do show up, I'll respond on their condition at that time.
On May 27th, 2009, thegladiator added the following:
Well, On 5/20/09 I finally got my pussy willows. They were bare root pants and shipped ONLY in a green colored garbage bag. The bag had no marks or labels of any kind stating it was a live plant and therefore perishable. It only had one small line stating the contents were 2 pussy willow. Since they weren't decent sized plants and just bare root twigs, there was nothing stopping the US mail person from folding the bag to get it inside my mailbox thereby breaking the twigs and destroying the product. Granted, my mail person had the sense not to fold the package. I planted them immediately but I'm not sure if they will survive as the damage was done in the long shipping time. This company should be told about UPS and Fed-Ex. the cost would be the same or cheaper for shipping and the customers would get live plants instead of dead or half dead. I am still keeping the rating a negative, and I still won't be doing business with them again.
|On May 15, 2009, DJNewportWA Newport, WA wrote:
Recived a catolog from Richard Owen Nursery, don't know how but I read there catolog and ordered two items; on 4-03-09 ,Veggie/Tomato Cage X 4 = $33.99 and 5 Victoria Rhubarb plants @ $2.99, with S & P of $9.99 = $46.97. Recived the veggie/tomato cages and nothing else on 4-29-09, week later wrote a letter asking when my rhubarb plants should arive. Recieved the so called rhubarb plants on 5-13-09, bare root and were in very bad condition, three are a maby and the other two were dead and had been dead long before they were sent. I sent a complant that very day. After reading up on Richard Owen Nursery, I will NOT order again......We will see if they replace the dead rhubarb plants.
|On May 11, 2009, emptypots Hurley, NY wrote:
I made this order from their Burgess Division with all contact with them BUT the stuff was shipped from the OWEN NURSERY so I'm posting here too.
On May 14th, 2009, emptypots added the following:
On 05/11/09 late afternoon the Financial adviser with my credit card company called Burgess because I contested the recharge of the original charges and I was told that they got nowhere with them on this matter so again the charge was reversed again and they were going to contact the Merchants Bank about this matter.
On May 31st, 2009, emptypots added the following:
I got a letter from a Susan Phelps from Burgess Customer service which was pre dated on 5/5/09 but had a company postal metered stamp dated 5/8/09 claiming I owe them the money because they say they could not cancel the order and also they did not get the stuff returned so they were going to hit my credit card again in which they did for the second time noted here on this board on the 14th. Again a fowl practice of trying to rip off the consumer after they acknowledged the notice of return of their stuff on 05/05/09 which they had the tracking number to verify that indeed it was refused and on its way back. ( sad that they need to falsely date letters in a effort to scam you)
I sent a reply e-mail to Customer service to; Susan Phelps in regards to her postal letter with facts and the package tracking # 420124439102901000428016273162 of their package they sent after I canceled and in turn REFUSED proving the product was REFUSED and returned to them as I stated I would do.
I received a reply to the e-mail on 05/14/09 and I got "Thank you for your email. Your request has been forwarded to the appropriate department. Thank you, Customer Care Department"
I filed a BBB complaint on them about their billing and other related events. The BBB filed it under Business Name: House of Wesley, Inc. ( must be their parent DBA) and I recommend all who had problems or was ripped off by Burgess or any of their sub company listings file a complaint also. The last section of the complaint form which is very fast to file ask you what you would like them to do. I said I would like them to be investigated for fraudulent practices and either have their business license revoked and or fined as well as action to stop trying to charge my credit card.
I heard or received nothing from Burgess sense the last letter from a Susan Phelps and Burgess as of this date and no further attempt to charge my card.
|On May 8, 2009, StellysPapa Dothan, AL (Zone 8a) wrote:
I can't give a negative review here, because I ordered a cedar tree from them and got it within a reasonable time span plus the tree was larger than I thought it would be and in very good condition.
|On May 7, 2009, scamed Dandridge, TN wrote:
When I placed my order, they charged my credit card immediately. However, after four weeks, they still have not shipped my order.
|On Apr 27, 2009, llgaither Richford, NY wrote:
I recently received 19 Robin Hood hedge roses (1 extra), 2 Hansen bush cherries, 2 flowering almond, and 2 cliimbing roses. Everything arrived budded up and ready to grow. Some were held for a short tiime in my healing -in bed. Now everything is planted and leafing out quickly. I'll order again.
|On Apr 25, 2009, rukiddingme Holden, MA wrote:
I received dirt in a small pot within a plastic mailing envelope. This is what they called a butterfly bush. They refused to replace until I can prove that I ordered?? Without the shipping label they want my credit card statement. This outfit is not one I want to deal with again. They ship dead plants and then ask you to prove you ordered.
|On Apr 19, 2009, DT607 Odell, IL wrote:
I bought 4 pecan trees and 10 blackberry plants from the store last year. I live 45 minutes north of the store, and I questioned whether they would grow as far north as I live (both the store and I are in north central Illinois. They assured me they would grow up here, so I bought them. Also, I figured that if they were selling them in the store, they must grow in this latitude. Not a one of them survived! Shame on me for not researching further. On the other hand, I won't set foot in that store again.
|On Apr 16, 2009, rohde1972 Portland, OR wrote:
I WAS VERY DISAPPOINTED IN MY LAVANDER ANGEL TRUMPET :< IT WAS MOLDING,DRY, AND DEAD WHEN I OPENED IT. I WAITED ALMOST 2+ MONTHS FOR A DEAD PLANT, THAT COST MORE THAN I SHOULD EVER HAVE TO PAY FOR A DEAD PLANT. I WILL NOT BE BUYING ANYMORE PLANTS FROM RICHARD OWENS AGAIN....SORRY..
|On Feb 5, 2009, wibby Manchester, NH wrote:
My experience is that they are a sham! I also received many dead and rotted plants. Saved the label, and had them replaced with more dead plants. They did not respond to my returned label for over 2 months. So what did I do? I filed a complaint with the Illinois better business bureau and only then did I get my replacement plants. I waited 2 months to get dead plants. What a scam!!!! NEVER EVER ORDER FROM THEM!!!!!!!! they trick you with low prices, but you dont even get what you pay for. you pay for live plants, not rotted disease ridden failures. Their packaging is awful and they sent my first order in February! What am I to do with plants in new england in February with 9 feet of snow?!?!?!?
On February 5th, 2009, wibby added the following:
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Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 471 complaints about this company in the last 36 months, our standard reporting period. Of the total of 471 complaints closed in 36 months, 130 were closed in the last year.
These complaints concerned :
2 regarding Advertising Issues BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
2 - None of the Above - Advertising Complaint Issue
5 regarding Billing or Collection Issues BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
2 - Failure to correct billing errors
2 - None of the Above - Credit, Billing or Collection Complaint Issue
1 - Unauthorized credit card charges
2 regarding Contract Issues BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
1 - Failure to honor a contract or agreement
1 - None of the Above - Contract Complaint Issue
9 regarding Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
4 - Failure to provide promised assistance or support for products or services
2 - Failure to respond to phone calls or written requests for assistance or support
3 - None of the Above - Customer Service Complaint Issue
139 regarding Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
6 - Delivery of unordered products
25 - Late delivery of products
88 - Non-delivery of products
1 - Non-delivery of services
19 - None of the Above - Delivery Complaint Issue
29 regarding Guarantee or Warranty Issues BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
4 - Disputed warranty coverage and/or terms
4 - Failure to honor money-back guarantees
8 - Failure to honor service under the terms of warranties
3 - Failure to provide promised written warranty or guarantee
10 - None of the Above - Guarantee or Warranty Complaint Issue
226 regarding Product Issues BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
184 - Defective, damaged, or incorrect product received
42 - None of the Above - Product Quality Complaint Issue
57 regarding Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
11 - Failure to honor promised refunds, exchanges, or credit
24 - Failure to honor refund, exchange or credit policies
22 - None of the Above - Refund or Exchange Complaint Issue
2 regarding Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
1 - Failure to honor service estimate or agreement
1 - Improper or inferior service
These complaints were closed as:
309 Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
72 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
106 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
118 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
13 - Company offered a partial (less than 100%) settlement which the consumer accepted.
155 Administratively Closed BBB Definition:
Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
77 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
51 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
25 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
1 - Company agreed to arbitration BBB Definition:
arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp
in accordance with their BBB agreement, but the consumer declined.
1 - BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration BBB Definition:
Arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp
7 Unresolved BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
7 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
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BBB has no information regarding advertising review at this time.
Richard Owen Nursery has bought Honeycreek Nurseries
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FTC Mail Order/Online/telephone Rule
Shopping by Phone or Mail
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Shopping by phone or mail is a convenient alternative to shopping at a store. The Federal Trade Commission's (FTC) Mail or Telephone Order Rule covers merchandise your order by mail, telephone, computer, and fax machine.
Mail or Telephone Order Rule
By law, a company should ship your order within the time stated in its ads. If no time is promised, the company should ship your order within 30 days after receiving it.
If the company is unable to ship within the promised time, they must give you an "option notice." This notice gives you the choice of agreeing to the delay or canceling your order and receiving a prompt refund.
There is one exception to the 30-day Rule: if a company doesn't promise a shipping time, and you are applying for credit to pay for your purchase, the company has 50 days to ship after receiving your order.
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You're protected by the FCBA when you use your credit card to pay for purchases.
If you find an error on your credit or charge card statement, you may dispute the charge and withhold payment on the disputed amount while the charge is in dispute. The error might be a charge for the wrong amount, for something you did not accept, or for an item that was not delivered as agreed. Of course, you still must pay any part of the bill that is not in dispute, including finance charges on the undisputed amount.
If you decide to dispute a charge:
Write to the creditor at the address indicated on the monthly statement for "billing inquiries." Include your name, address, credit card number, and a description of the billing error.
Send your letter in a timely fashion. It must reach the creditor within 60 days after the first bill containing the error was mailed to you.
The creditor must acknowledge your complaint in writing within 30 days after receiving it, unless the problem has been resolved BBB Definition:
resolved - The company resolved the complaint issues.
. The creditor must resolve the dispute within two billing cycles (but not more than 90 days) after receiving your letter.
Unsatisfactory Goods or Services
You also may dispute charges for unsatisfactory goods or services. To take advantage of this protection regarding the quality of goods or services, you must:
have made the purchase in your home state or within 100 miles of your current billing address. The charge must be for more than $50;
make a good faith effort first to resolve the dispute with the seller. However, you are not required to use any special procedure to do so.
Note that the dollar and distance limitations don't apply if the seller also is the card issuer or if a special business relationship exists between the seller and the card issuer.
Before ordering by phone or mail, consider your experience with the company or its general reputation. Determine the company's refund and return policies, the product's availability, and the total cost of your order.
Contacts for Resolving Problems
If you have problems with mail or phone order purchases, try to resolve your dispute with the company. If that doesn't work, the following resources may be helpful:
State and local consumer protection offices. Contact the offices in your home state and where the company is located.
Postal Inspectors. Call your local post office and ask for the Inspector-in-Charge.
Reducing Direct Marketing Solicitations
You may want to have your name removed from direct marketing lists. Be aware, however, that if you purchase goods by phone or mail after your name is removed, it may be added again. You may want to make a new request to have your name removed every few years. You also may want to ask mail or telephone order companies to retain your name on in-house lists only.
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The DMA Mail Preference Service lets you opt out of receiving direct mail marketing from many national companies for five years. When you register with this service, your name will be put on a "delete" file and made available to direct-mail marketers. However, your registration will not stop mailings from organizations that are not registered with the DMA's Mail Preference Service. To register with DMA, send your letter to:
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Or register online at http://www.the-dma.org/consumers/offmailinglist.html.
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|On Jan 28, 2009, dragonjr De Land, IL wrote:
I would not hesitate to order again from Owen Nursery or any of their many other companies. I ordered 20 hybrid willows and actually received 21. I bought the cheaper, smaller willows, which all measured about 18" in height and arrived bareroot as expected. They took right off, reaching four and five feet in height by the end of the first year. I also purchased three of the "surprise overstock bargain" trees, which all turned out to be roses of sharon--not too bad of deal for 97 cents apiece. All three of these roses of sharon also took right off, growing well the first year. The second year, the bargain roses of sharon bloomed all season long, and definitely looked much better than another rose of sharon purchased the same time from a non-profit organization that also sells bareroot plants. We are ordering a number of trees and supplies from them this year based upon our highly positive experience with our order from them two years ago.
|On Jan 14, 2009, justmeiniowa Algona, IA (Zone 4a) wrote:
DO NOT ORDER FROM THEM!!!! They are nothing but a scam. They take your money and send you dead items. Sure they sent me replacements after I complained for months, because they never got the shipping lable. So I had to copy the bank statement to prove I ordered from them. I have had nothing but trouble with this company. Then when they did send a replacement they too were almost dead. Better yet they came at the end of October. Sure living in Iowa I am to plant new plants outside and they are to live, ya right. Just beware alot of these companies are all the same company just different names..I could go on and on about them but hopefully you will understand to be carefull of them.....
|On Sep 4, 2008, BML333 Des Moines, IA wrote:
DO NOT BUY FROM THIS COMPANY OR AFFILIATES! THEY HAVE SOLD ME NOTHING BUT JUNK THAT ARRIVES HALF DEAD & MOLDY, DRIED OUT WITH BUGS, OR DIES SOON AFTER. THE WORST REFUND / REPLACEMENT POLICY! THE WORST COMPANIES I HAVE EVER DEALT WITH! BUY FROM REPUTABLE COMPANYS : Gurneys, Springhill, Parkseed, WaysideGardens...ETC...
|On Aug 1, 2008, joy112854 Crestview, FL wrote:
I love canna lilies and was doing a goggle search on them, most companies would not sell the Rhizomes this time of the year; but, Richard Owens did, I ordered 12 of them which is reasonably priced and they arrived on time and I just planted them a few days ago in pots, I live in Florida and should see soon enough if they will grow, they looked fine, I'm a beginner gardener, but have had good luck with canna lilies, I also ordered some canna lily seeds from Park's nursery of which I planted 53 seeds in Jiffy's Greenhouse with dome and peat pellets. I'm a little apprehensive now, as I was looking for shrubs to put down the sides of my yard. I had ordered some Hydrangea Bushes from Michigan bulb which will show up sometime in September or October; but, I ordered Pink Honeysuckles and Purple Leaf Hedge plants along with a Dwarf June Berry bush. I also have a cultivator coming about the same time and lots of help in planting them. I am one who plants my plants the day I get them. I thought the prices were outstanding on the items ordered, I did order some roses also, not that I like them, but have sisters who love them. Will keep you posted as to their arrival time, which I'm hoping will be a little late as I want to have the holes predug before they get here and I'm running behind schedule. Has anyone ordered or received Pink Honeysuckles or Purple Leaf Plum Hedges from them?
On August 15th, 2008, joy112854 changed the rating from neutral to negative and added the following:
I have changed my comment from neutral to negative; due to the fact that the 12 canna lilies I planted, back in July have not done anything to substantiate a flower in bloom at all. Alas, I had also ordered over $84 worth of other things from them. Due to my foot surgery I called to cancel the order, they claimed was on the way and thus far have received only 2 of the 3 pkgs, both arrived on the same day, both were sent out the 31st of July and today is the 14th of August, so it is doubtful they are still alive, how can they even breathe in the pkgs they were sent in, waiting for tomorrow and hopefully the 3rd one will arrive so I can then mail all 3 back to them intact just as I received them from them with a note explaining I want my credit card refunded for the amount charged, they informed me on the phone that would be all that is needed, we shall see right? I was told 30 days from when they receive my note and pkg my credit card will have the $84 put back on it. Will keep everyone posted.
On September 14th, 2008, joy112854 changed the rating from negative to positive and added the following:
I decided to change my rating to positive on this company as I explained that I did not need the bushes they had not sent yet; and called them and followed up with a letter. No my canna lilies did not grow; but, the free seeds they had sent with my order for Shamrocks and Windflowers have done well, I only canceled part of the order, which was the honeysuckle bushes and the purple plum hedges and dwarf June Berry bush, I kept the strawberry plants which I planted and are thriving. They promptly deposited the money back into my account within the 30 day period, and were polite on the phone. Would I order from them again in the future? Probably. Although I would not order Canna Lilies from them I would probably order bushes if I got the prices they offered this last time. I just don't plan on getting bushes for a few years, as I'm too much into my veggie gardening and canna plants right now; but, eventually I will want that honeysuckle privacy fence and a dwarf June berry bush I just know that.
|On Jun 27, 2008, cosmicgarden Edwardsville, IL wrote:
My experience only echoes what many others have said. The plants were dead, arriving in almost rotted condition. They promised replacements if we made copies, provided a bank statements, etc. Each time I did this, the letter was returned with another excuse as to why they wouldn't ship the replacements. The staff would hang up on us and I basically consider them a "bottom feeder" of the gardening world. I was so appalled at their treatment that I wrote an editorial in every newspaper in the St. Louis metro area and turned the charges over to my credit card company. AN ABSOLUTELY AWFUL EXPERIENCE.
|On Jun 10, 2008, tgray41 New Brockton, AL wrote:
WHAT A RIP-OFF!. After dealing with this company for nearly three months and jumping through every hoop they put up I still cannot get replacement plants. We sent a letter, sent the bank statement (per their request) and sent pictures of the dead plants. The mail was sent certified but still they deny they have a record of us. One supervisor even used the term "get away with it" to describe his companies policies after I informed him that I was handing it over to the credit card company. I'm through. I'll let MasterCard deal with these clowns.
|On May 29, 2008, seadreamer Washington, DC wrote:
If there was a "below, below, below negative" rating that would not begin to compare with my experience. I spent almost $200 on plants for my mom's garden --- she's 85 and has a greenhouse, doesn't speak much english (she's polish) --- and from the website they tell you how careful they are in packing their plants, etc. Firstly, it took more than a month for my orders to be processed --- the first shipment was the wrong plant --- 2 people at customer service admitted that it was an error --- subsequently everyone else told me that I was, more or less, a liar...
|On May 17, 2008, CCulpepper Charlotte, NC wrote:
Since this was my first order I wasn't sure what I would receive as far as quality since the prices were so low, but I decided to take a chance and placed a rather large order (over $500). I became worried when a month past and I had not received even a partial shipment. I checked here and saw all the negative comments and was prepared to chaulk this up to my own stupidity for not having researched BEFORE I ordered, and was about to contact my credit card company to charge back and cancel the order.
|On May 11, 2008, splitdog Wood River, IL wrote:
I have ordered some plants, vines, and other items from Richard Owen Nursery/ Exciting Gardens and overall I was not satisfied with their product. I planted them like their directions stated since I am a beginner-novice and had horrible results. I have finally given up on them and have placed them on my list that I keep in my Hotmail account that states of Places where I DO NOT SHOP WITH ANYMORE!! Heed my advice please go elsewhere before it's too late.
|On Sep 11, 2007, OutlawDJ Middleburg, PA wrote:
I have ordered plants, shrubs, and trees from Richard Owens Nursery in the past, and I really have no complaints. Yes, their packaging methods could be better. What a lot of these people fail to realize is that they get that great low price because they are ordering bare root plants. These take a bit of work compared to growing plants from a local nursery. I was very happy with the quality of the trees and shrubs that I have ordered. Give them a try with a small order. You may be pleasantly surprised.
|On Jun 29, 2007, lyellowcat Athens, GA wrote:
Original shipping label was returned on 4/21/07 in requesting 2 replacement items with notation that if other problems arose I would be sending a photocopy of the label. Today (6/29/07) my 6/12/07 request for additional items that died came back say they needed the original shipping label. Do they not have people who can read? I think they are just trying to rip people off because of 6 other nurseries I did business with this Spring none required a returned shipping label. And any problems were handled satisfactorily over the phone.
|On Jun 19, 2007, PeggyOregon Florence, OR wrote:
When will I learn to check this site first?!! I just ordered a rose from them this morning. Luckily it's just one item. I'll keep you posted.
On August 17th, 2007, PeggyOregon changed the rating from neutral to negative and added the following:
Well, I got my rose after about 4-6 weeks & an attempt to cancel my order. They said it was too late to cancel as the order had already been sent to "their suppliers". I knew I was in trouble. I received the rose, a very dead looking, one-cane bareroot. I soaked it, planted it in a pot, & am still nuturing it hoping for signs of life. I didn't bother keeping the shipping label as I already knew about their game.
DON'T ORDER FROM THIS COMPANY !!!!
|On Jun 5, 2007, hoodwinked De Pere, WI wrote:
It was NO consolation that I see so many others who were ripped off by Richard Owen Nursery. I ordered a dozen Jumbo Blue Spruce in the summer of 2006 for fall planting. They arrived suffocated in a "Full" sealed plastic bag which was then enclosed in the plastic shipping bag. They were all brown on arrival and the roots were dry due to NO compost materials to keep moisture in. In spite of my better judgement, I expended almost 13 hours carefully planting them according to their instructions. Within a week the needles had all fallen and that was that. I contacted them
|On Jun 4, 2007, dogmother01 Genoa City, WI wrote:
I recently had a bad experience with Richard Owen Nursery, Inc AKA Exciting Gardens. I am very aware of dormant bare-root stock. If you don't know better, you would say the plants arrived dry and dead. This was not my issue with them. My order took almost 2 months to arrive. Half of my order were substitutes. These plants had been growing in their plastic bags for sometime and arrived a moldy mush. The other plants were fine. Three weeks with a good rainfall and every one pushed it's way through the soil. I sent back the dead plants with the OH, SO IMPORTANT LABEL! I have been waiting for my refund for a month with no telephone answers, nor e-mail replies. After reading many complaints from this web-site, I wondered if anyone contacted the Better Business Bureau. I sure did! It was easy on-line if you want to take the time. The company is located in Bloomington, IL so you contact that department. Try this link: [HYPERLINK@odr.bbb.org] Copy and paste if it does not work.
On June 11th, 2007, dogmother01 added the following:
That web site link will not take you there, I tried. Try http://www.bbb.org to start a complant for Richard Owen's company. They are Richard Owen Nursery, Exciting Gardens, or House of Wesley, all located in Bloomington. I openned a case with the BBB, but Richard Owen has not responded to it. He has, however, finally responded to my e-mails. He says that he has not received my returned order. How did I guess! I did everything they required of me, paid for shipping, included the package label. They did not say to pay extra money to track my shipment so I could tell them the exact date they received my return of dead plants. I admit, the other plants I purchased from them were fine, but they refuse to stand behind the ones that arrived dead. Warning, for a few good plants, and many dead plants, you would be better off spending more money elsewhere!