Just received 2 Euscaphis Japonica (Sweetheart Trees) and a Jasminum x Stephanense. Sweetheart Trees are pretty much impossible to find, and Lazy S's Farm has just provided me with two! All items were sized as specified, extremely well-packed, moist and all had new growth. Prices were resonable for plant sizes, and acclimation instructions were excellent! I was notified to expect package, and items came quickly. A very pleasurable experience!
A few weeks ago I ordered a weigela florida variegata. It arrived in PERFECT shape. It was expertly and securely boxed (love the stakes), and it didn't look as if it had left the garden. The plant is thriving. I'm looking forward to getting more plants from them in the future.
Ordered 6 plants from Lazy S's. Shipment was delayed about a month from original target date but they did a good job of communicating that with regular emails. One of my plants died almost immediately. A second one died in under 2 months. I contacted the company to confirm the policy / guarantee on their plants. I received a prompt but somewhat rude reply that they do not replace plants and I should have taken time to read the policy before I ordered.
I ordered from 2 other companies this year, along with my local nursery, and had about a 99% success rate with the other 100+ plants I planted this year. I understand that there are other factors that can impact plants but Iím still not going to be happy if 1/3 of my plants from one company die almost immediately. I will be taking my business elsewhere next year.
This was my exact reply to her requests for replacements. I'm sorry it it seemed rude although I'm now sure how else I might have phrased it:
Because places like Lowes and Home Depot replace plants as part of a marketing strategy called a Loss Leader, people often have come to expect open ended plant replacement but the majority of the online vendors (Plant Delights, Forest Farm, Niche, Crownsville, Arrowhead, to name a few well known vendors) have the same guarantee we do --
That plants are true to name and arrive undamaged and viable.
The February 2008 Issue of Garden Gate Magazine actually addressed the issue of plant guarantees directly in an article entitled "The Best and Worst Mail Order Nurseries" written by Dave Whitinger of famed 'Dave's Garden':
"Check guarantees, substitutions and refunds. Make sure that the company guarantees the plant to be true to name as well as healthy and viable when it arrives. Nurseries can't be responsible for the health of the plant once it's in your care. But if there are problems within the first 48 hours, most companies will work with you to correct the problem."
This is a link to our Guarantee which is posted on our Storefront page, on the bottom of statements with mails and with the shipment and on a 2"x3" label inside the box lid.
Once plants are in the ground, unfortunately there are factors that can occur (pest, dogs, even male cats, vole, moles, cutworms, etc.) that can bring about the demise of a plant that have nothing to do with arrival condition. A dog wetting on a plant for example (or even a male cat spraying it) can bring about quick browning of leaves.
If you want to send me more specific information, especially pictures, I might be able to help you figure out what's happening. How you are watering and how often, what kind of fertilizer you're using, soil pH and drainage. That sort of information.
Additional Note Here: We go out of our way to make our Guarantee known up front and go so far as to put a statement above the Submit button which states that in submitting the order, the customer agrees that they have read our policies and agree with them. Our policy is inline with those of most online vendors."
On Jul 14, 2012, Mrsdagnabit Gilbertsville, KY wrote:
The plants I ordered were reasonably priced. I received good sized plants, in healthy condition.
What really impressed me was the extreme care taken in the packaging. I have never had any mail order nursery put so much effort into making sure the plant got to me in the same condition it left the nursery. ~ Thanks Lazy S
On Jul 11, 2012, henrytown Washington D.C. United States wrote:
Just after the terrible heat wave, plants arrived. I expected them to be wilted etc. Not so, in lovely shape. Beautifully packed.
The agapanthus Peter Pan are precisely what their web page promised, a result that is not always true.
On Jul 9, 2012, virginiarose Portsmouth, VA (Zone 8a) wrote:
I ordered a shrub and a tree and was very worried about them being shipped in such hot weather. They assured me that it was their responsibility, since they replace damaged plants.
Also USPS keeps them moving and does not let them sit, The plants arrived in good condition and I followed directions, it's been almost five days and not one stem has turned black. I love the packing, so simple yet effective. No peanuts or staples or miles of tape. Oh, the prices are great too, sure the tree was small, just like the price. I like it that way.
I would definitively order from LazyS again and recommend them to my friends.
Plants arrived in excellent condition, fresh and well leafed out in the full heat of a Mississippi summer no less. In fact these are best plants I've received from any mail order nursery. Their packing technique is really superb; you can be practically certain that no damage will occur in shipping. As of now, Lazy SS is my first choice for purchasing plants. Bottom line, if they've got it, I'll buy it from them and no one else.
Plants arrived in amazing shape! Your packing is impressive, and the wet moss and plastic bags kept the plants nicely hydrated even in summer shipping. They look fabulous! Thanks so much. I'll definitely order more come fall.
A very delicate and wildly obscure plant (London Pride) shipped virtually across country in prompt order. Quite satisfying follow-up, to a point of an e-message instruction on which fertilizer best used. Completely satisfied and shall be recommended.
On Jun 18, 2012, jhumphrey Whispering Pines, NC wrote:
I placed my first order with Lazy S's last month and am a very happy gardener now! The plants were terrific quality and packed extremely carefully. I was so pleased and look forward to ordering again in the near future. Their selection of rare and hard-to-find perennials is the best I've found. I love this nursery!
I love me some Lazy S'S! I have been ordering from this company for several years and the plants have always been excellent in every way -- from the careful way they were packed, to their size, vigor -- and the tremendous personal service, too. With Heronswood now a Burpee company, and Bluestone using the terrible cocopots, Lazy S'S is currently the top online source for my garden -- there is no competition.
On Jun 12, 2012, PamelaF Westford, MA (Zone 6a) wrote:
I placed my first order with Lazy S'S Farm a few weeks ago and was very happy with my plants. They came VERY well packed and arrived in excellent condition. Communication was great as well and I will definitely be ordering more in the future. Thanks Debby & Pete for making my experience a great one.
On Jun 11, 2012, 2ndChanceapiary Carroll Valley, PA wrote:
Ordered a pair of Japanese Snowflowers. Bee trees are everyones friend. Lazy S has a great online store and follow up keeping their customer informed on shipment and arrival as is important with live shipments. Trees arrived looking perfect and ready for a new home. I WILL ORDER from them again.
Excellent company. I ordered only 2 plants. I received them when expected, and the plants clearly showed great vigor. They've done beautifully in the ground. I had one billing issue (entirely my fault, not theirs) to which I did not receive an initial response, but on second inquiry, I received a very nice email and the error was corrected. I would definitely order from them again.
On Jun 8, 2012, ur2cute4me Villas, NJ (Zone 7b) wrote:
I have a lot of dirt under my nails and I have order from many mail order houses. Lazy S'S is a new find for me and my most recent BFF. The box arrived on time and obviously packed w/love. The unpacking instructions are clear and concise.The plants (which I couldn't find in my area) are gorgeous!! They even smelled good! Needless to say I will return to Lazy S'S Nursery. I must find out the behind the scenes meaning to their name because the workers are by no means lazy!
Plants were very small and when i received the order, one of the plants was missing. When I questioned them, they acted like I didn't know what I was taking about or didn't know what I had ordered. After THAT was resolved they shipped the plant two weeks later, but it is really poorly grown and scrawny. Will never buy from them again.
On Jun 7, 2012, Lazy S'S Farm & Nursery responded with:
I have no record of any order to Talleyville, DE. (Shipping records available to Dave's Garden Staff upon request.) If you're not pleased, no one on this forum is going to help you. I am the person who wants customers to be happy and pleased and if they're not, I am happy to pay for plant return and issue a full refund but I can't very well do that if I don't even know who you are. So if you're unhappy, it's because you haven't written me. It's that simple.
On May 26, 2012, Cindy_Rae Kansas City, MO (Zone 6a) wrote:
I was quite nervous about ordering a plant through the mail again after a bad experience many years ago (don't order plants advertised with the coupons in the paper), but decided if I wanted the Dictamnus albus (Gas Plant) I saw on DG, I would have to bite the bullet. SO happy I did! My plant was very healthy, packaged safely and shipped very quickly. I appreciated the confirmation emails, especially the third letting you know it shipped along with the tracking number. There's no wondering if the order was received, on it's way or when it will arrive. I was further surprised when I replied to the 3rd email letting them know my plant had arrived safely (something I like to do when possible) & got a reply thanking me for letting them know & how happy they were that I was happy. Not something I usually expect, nor get. After planting my new plant he has done very well, even had a new shoot forming & new leaves budding after only 2 wks!
After such a good experience, I ordered the Spirea my local nursery runs out of every year before I get a chance to buy one and am happy to say I had a second great experience. Wonderful company with such polite and friendly people! I will be buying from Lazy S'S for many years to come! -Cindy Howard
On May 21, 2012, psychloman Brooklyn, NY (Zone 7a) wrote:
Posted on October 30, 2011, updated May 21, 2012
I placed four orders this year for the following plants:Asclepias tuberosa 'Hello Yellow', Callirhoe involucrate, Cyrtanthus elatus ,Eucomis pallidiflora ssp pole evansii, Lycoris aurea,Rohdea japonica ,Saxifraga x urbium 'Aurea Punctata',Spiranthes cernua f. odorata 'Chadds Ford',Lycoris aurea Hubei, Cardamine diphylla,Cardamine concatenate, Caulophyllum thalictroides,Hypoxis hirsuta ,Medeola virginiana,Reineckia carnea ,Teucrium majoricum ,Saxifraga x urbium 'Aurea Punctata',Malvaviscus drummondii,Hebe buxifolia ,Sarcococca confusa , Hippeastrum x johnsonii ,Phlox stolonifera 'Blue Ridge',Phlox stolonifera 'Home Fires',Phlox stolonifera 'PinkRidge', Phlox stolonifera,all are doing well and all arrived in great shape.Packaging is especially good.This nursery takes great pains to deliver a quality product.I always order with confidence.Wonderful selection of plants.The Lycoris' hubei' was especially beautiful.
On May 21st, 2012, psychloman added the following:
I received an order of shortia galacifolia,3 different sarcocococcas and a dierama.All plants were in great shape as usual. I have been ordering from lazy ss for years and have never been disappointed.Today I placed another order with them for tarragon, rosemary and butterfly weed.In fact I never knew they offered tarragon at all until I read a posting on dave's garden saying how wonderful lazy ss' clone was.So, while on their website I couln't resist ordering a couple of more things .
Received my first order from Lazy's and all I can say is "Wow"! I've ordered from other nurseries and this one is the top. Plants came in large, healthy and packed ready to to take on the world! No way were they going to lose their dirt or damage themselves. Well worth the shipping and wait! Thanks Debbie :) I'll 'see' you again for sure.
On May 16, 2012, bretgoodwin Burlington, CT wrote:
Great seller. One of the plants wasn't up to their standards so they immediately contacted me and offered options. Plants arrived quickly and in beautiful condition. Would gladly shop with Lazy S again.
On May 11, 2012, Lizabet99 Beach Park, IL (Zone 5a) wrote:
this is the second year that I use Lazy SS farm for my gardening needs.I very happy with the plants an very satisfied with the service.They have a vety large selection of plants many of them are hard to find. Plants are expertly packed they arrive fresh, not damaged. THey send plants when they absolutely sure that the plants will survive, they are at adolescent age.
Customer service communication excellent.
Farm has long experience in plants I fully trust them
Posted on May 2, 2011, updated May 11, 2012
Posted on June 11, 2010, updated May 2, 2011
I received my first order from Lazy S'S this week and I am extremely pleased. I used them based on all the great reviews here. The plants I received were in incredible shape and packed perfectly. Makes me even angrier about a shipment I received from another company earlier this Spring that just had poor quality plants, but I had a gift certificate so I had no option. I also enjoyed the personal attention that Lazy gives, they kept me informed about the shipment and how the plants may look due to their well water. I highly recommend them.
On May 2nd, 2011, pmabreu added the following:
Received my second order from Lazy S'S this past week using their big box discount. And once again they did not disappoint, the plants are packed perfectly as everybody else has noticed. And the plants are quite large, I have them hardening off next to another order of plants I received from another excellent online company and these plants are much larger. They really do an excellent job with the entire ordering process.
And to update on last year's order all the plants have come back nicely after a ridiculous winter around here. On May 11th, 2012, pmabreu added the following:
Received my Spring shipment yesterday and once again the plants look great and the packaging was impeccable. Really have to appreciate the effort that goes into packaging these plants. As a lawyer I also appreciate all the information they give on their website so there are no surprises. As Mother's Day approaches these plants will be a wonderful tribute to my late mother, who also was a big fan of Days of Our Lives.
Very happy with the plants I received today. Yes shippings high but they have a wonderful selection of plants that I for one couldn't get if not for them. Healthy plants,good packaging and service. Pat Wallace
On May 9, 2012, SteveOh Cherry Grove, OH (Zone 6b) wrote:
Lazy S's Farm. Some of the best customer service, communication, plant quality and packaging I have ever experienced.
My email questions were answered promptly and they even tried to locate a special plant for me. I inquired as to availability, and though they did not stock it, they did try to find it for me.
Hands down, the plants I received from Lazy S's were the healthiest I have every received via mail-order. The packaging was a work of genius and certainly contributed to the plants' good health during shipment, but the top quality job done by the growers was quite evident as well. It was obvious my plants had been hand-pinched to promote healthy root growth. They arrived in superb condition. I couldn't be happier with the quality of the plants and care in packaging.
If I had any complaint, it would be that that stock limited cultivars, and I often have to purchase from other nurseries that don't take as much pride and care in their plants.
On May 7, 2012, magnaastra Charleston, IL (Zone 6a) wrote:
First order with Lazy S...LAST order with Lazy S!
After negotiating a website with more legalese than an American Bar Association convention, and with more twists and turns than an episode of Days of Our Lives, I managed to place an order for four Dracunculus vulgaris. That's four "plants" at $12.99/each, PLUS $16.85 for Priority Mail. Grand total = $68.81...for [drum roll, please!] four itty-bitty tubers the size of a quarter! $16.85 to ship four podunky little dried up bulbs??? REALLY?? Guess what I mostly paid for was the pretty packaging job: double potted, in bone-dry peat, with specks of sphagnum moss floating atop that, sealed with a baggie, four rubber bands, and some little green chopsticks. Funny, I prioritize different aspects of a product transaction.
Fancy-schmancy wrappers finish a VERY distant third to quality and value.
This ain't my first rodeo, and there are MUCH (!!!) better deals out there! 'Nuf said.
BTW, your nursery registration permit expired on December 31, 2008, according to my invoice.
On May 7, 2012, Lazy S'S Farm & Nursery responded with:
If you look at the comments on Dave's Garden, you'll realize that we go out of our way to give good customer service. If you're not pleased with an order, you only needed to write me. It's that simple.
Our Nursery registration is up to date - but thank you for pointing out that we need to change the date on our shipping label. Much appreciated.
Let me jump on the bandwagon! Lazy S's has an outstanding selection. We received 3 large boxes last week on the date promised. The packaging was perfect - everything looked fresh from the nursery. We were very, very happy. It is hard to describe what is the BEST part of buying from Debby because we have been impressed with every shipment. I will try... The BEST of the BEST is the customer service! We are kept up to date with the progress of the order and backorders - there is NO guessing. We never have any questions because they are answered before we ask them. Truly top notch! We highly recommend them to everyone we meet.
On May 5, 2012, bseward Kilmarnock, VA (Zone 7a) wrote:
I ordered a sourwood tree for my mother-in-law. She was thrilled with how wonderful the packaging was and the size of the tree. I just wish I had known I could do this several years ago because she's been wanting one for a long time. Lazy S'S service and products can't be beat.
Generously sized plants arrived in perfect shape. They wrote in advance to ask if they minded if they held them back because of a cold spring, which was very considerate as it did get a lot colder a week later. Very pleased with attentive service and good communication.
On May 2, 2012, jnodeen FAIRFAX STATION, VA wrote:
The most exceptional customer service and the most beautiful, healthy, thriving plant (calycanthus) I have ever ordered or received from any supplier, including my local garden center. Bravo Zulu - Job well done Debby and Lazy S'S!
Posted on May 17, 2009, updated May 2, 2012
Just received my first order from Lazy S'S Farm & Nursery.
Couldn't be happier, from ordering on their very user friendly
web-site to my e-mails back and forth to Debby. She even
delayed shipment for me while I was out of town. Everything
went very smoothly. My 3 plants arrived on time and in perfect
condition, not a leaf out of place. I'm sure I will be ordering
again very soon!
On May 2nd, 2012, Patt52 added the following:
Another order just arrived at my front door! I love, love how Lazy S'S ships their plants and how healthy and large they are. The Spigelia Marilandica had several blooms already and I was so happy to finally get one. And the two Liatris ligulistylis was bigger than I expected, can't wait to add them to my flower garden. Shipping is a little high, but for what you are getting I feel it is well worth every penny. I'm sure I will be placing another order sometimes in the near future!!! Thanks Pete!