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|On May 27, 2016, Lovehum wrote:
Posted on May 25, 2016, updated May 27, 2016
On May 25th, 2016, Lovehum changed the rating from positive to negative and added the following:
This previous positive review was actually meant for Plant Delights--a different company. I didn\'t see a way to edit this so I just left the review as is. Plant Delights ships robust plants in heavy container which I\'m now familiar with. Lazy S does not.
I\'m correcting it to a NEGATIVE review now because of my negative experience with Lazy S.
The plant was not rooted properly so they delayed my order for weeks WITHOUT telling me.
I had to inquire as to what was going on and only then did they reply that it would not ship until the week of 05/09/2016 which is over two weeks away so I then asked them to just go ahead and cancel it. Right after that they went ahead and rushed to ship a plant that is NOT ROOTED PROPERLY prematurely BECAUSE I asked to just CANCEL it.
I contacted Lazy S\'s Farm one more time about this and I was ignored. I don\'t like to write negative reviews but this is justified. There are plenty of nicer and smaller businesses to shop!
On May 27th, 2016, Lovehum changed the rating from negative to neutral and added the following:
Lazy S said they would do a refund. I contacted Dave's Garden to please remove this review.
|On May 29, 2015, Canarykeeper Menlo, IA wrote:
Posted on May 14, 2015, updated May 29, 2015
On May 14th, 2015, Canarykeeper changed the rating from negative to neutral and added the following:
The company sent me an email that they are refunding my order. Updating this review to neutral for now, as I wait for the check to arrive.
On May 29th, 2015, Canarykeeper added the following:
Just a word of caution. If you order from this company, do not accept "lightly rooted" plants. You will be sorry.
My experience with the company was not positive. Like others have commented on, if there is a problem, expect a strong armed response from them. They do not know how to be amiable in a message. I was treated like a criminal for protesting against the sickly plants received (lightly rooted)....how dare I! They told me, in so many words, that I was no longer to do business with them. Don't worry, I won't. Once burned, I never go back to be burned again.
To those that say "I can't sing enough praises for this company" or "this is the best place to buy plants from" I question.....are they family members and friends? I had a terrible experience. On a positive note, they did refund the entire order (mostly out of disgust, as they no longer want me as a customer).
If you are wealthy, don't mind sickly/small plants, and don't mind plants that you ordered to not ship, and if you enjoy a combative seller, this is the nursery for you.
On May 29, 2015, Lazy S'S Farm & Nursery responded with:
"On May 14, 2015 2:14 AM, Lazy S\'S Farm & Nursery responded with:
I'm always surprised when a customer gives a Negative Review until they've heard from a company. No one here on this forum can solve this problem. I am the person who can help you and now, I alas, I feel a bit on the defensive as some might imagine. We guarantee in writing that our plants will arrive in good condition. If there's something you're not pleased with, including the entire order, we pay for return shipment and refund. It's that simple. As soon as I read your mail, that's what will happen.
|On Apr 17, 2013, RebotMcMahon New York, NY wrote:
Can anyone tell me if this nursery wild collects any of their plants? I am interested in buying from them but want to make sure they are not collecting plants from the wild. Especially Trillium and the like.
On Apr 17, 2013, Lazy S'S Farm & Nursery responded with:
"On Apr 21, 2013 9:09 PM, Lazy S'S Farm & Nursery responded with:
Actually the only person who can tell you with certainty where/how we get our plants is me, my husband or, of course, our staff! ALL of our plants are either propagated here or purchased from REGISTERED growers. We are a family run business with a small efficient staff but I can barely find time to dig in my garden much less dig plants from the wild. I can't even find time to get to the wild thanks to all of our customers who keep us very busy!! But thanks for allowing me to let you and anyone else who might have that question know.
|On Apr 10, 2012, cmm111 Lisle, IL wrote:
Shipping was on time. Plants were small, but as anticipated. Growing conditions were perfect, but alas they did not grow. Same plants from a different nursery are thriving. Six plants for $85.00 and none survived. Understand their "guarantee" policy, but pretty hard to give them any good marks when none of their plants survived and those from a competitor flourish right next to theirs. For the price, I might consider looking elsewhere based on this experience, if I were to do it again.
|On Oct 16, 2010, greyandamy Pittsburgh, PA wrote:
Neutral, but I guess this late in the year what I got is to be expected. All were potbound, some so severely I couldn't get them out of their container and had to seriously cut off at least 1.5" of pure thick root, I think they'll be okay. I got 16 plants, most were okay. The 2 gro-lo sumacs look like 2" sticks, one still had one leaf (but I guess they are like that??).. I ordered 2 snowberries, the pink looked great, the white was again a 4" stick with some branches and no leaves. Two euphorbia were mildewed on leaves (probably normal)...I did order a specific type of cottoneaster (actually 2), and I wrote at bottom NOT TO SUBSTITUTE, but call me if the plant wasn't in stock. I got one of the correct cottoneasters, than the other cottoneaster that came was NOT the one I ordered.
On Oct 16, 2010, Lazy S'S Farm & Nursery responded with:
"On Oct 17, 2010 8:15 AM, Lazy S'S Farm & Nursery responded with:
This time of year, many plants are, in fact, sticks with no foliage -- in our 'order received mail' we do note that fall foliage decline has started. Many plants in quart pots, started early in a greenhouse, have dropped leaves and/or are well into that process. If the customer received an incorrect plant or any they are not pleased with, he/she only need to contact us. Posting on Dave's is a useful thing but contacting the vendor if there are problems is the only way to solve problems. A quick look at our many positive posts is a testament that customer satisfaction is our highest priority so contacting us if there is a problem is the way to be a satisfied customer. Please do so and we'll be happy to meet your needs. Due to user names here, we have no way to know who you are."
|On Jan 13, 2010, dave12122 East Haddam, CT wrote:
Posted on August 1, 2005, updated January 12, 2010
On January 13th, 2010, dave12122 changed the rating from positive to neutral and added the following:
The very well written remarks by Picealuver finally inspired me to change my review of Lazy SS. My order from last season was received the same way, like someone had literally thrown the items into a box. Many looked very poor, especially the Delphinium exaltatum, which was yellow and the Lilium superbum which were cut down to mere inches just to fit the box!!! Any idiot knows you don't cut a difficult to grow species lily down in such a fashion...it robs the food factory for the following year. The Lobelias were also cut back, and in the case of one hybrid, about as big as a 50 cent piece. Add a severely root bound Yucca to the picture, and I think you get my drift! The package weighed less than the postage would imply, so I wrote an email asking for a discount for the postage and replacements and or refunds for the lilies and lobelias.
Imagine my surpise when I got a speedy reply from Debbie and a refund for the ENTIRE order! I was very confused, because not everything was subpar. There was a reasonably decent Dianthus for example, and four Pardancandas that appeared healthy. Debbie's comments were largely defensive, especially regarding the cutting back and basically implied that everything would bloom and be fine in a few months.
That was in late June 2009. Well, now in January 2010 I can say that even the decent looking plants did not do well. The Delphinium immediately died back completely, the Lobelia did not rebloom and only got slightly bigger, the Yucca appeared frozen in time, the Pardancandas soon developed brown streaks and died back to the ground, etc. etc. This appears consistent with Picealuver's comments that perhaps indeed there is a quality control problem. If anything is still alive next Spring, I will add up the total (I still have the invoice) and send Debbie a check. I think she deserves to be paid for the plants that are healthy and true to name. (A variegated Brunnera was mostly green for example.....but when it comes up next year I'll know for sure) Unfortunately, Debbie's return of my money doesn't address the quality control problem at all and I probably won't be ordering again. My gut feeling is that Lazy SS has gotten too big to properly care for all of the plants and indeed Debbie said something about there currently being 18,000 specimens in greenhouses. No matter how diligent one could be, the quality of some would always slip through the cracks which may explain (to answer another complaint) why plants are listed as being in stock when in fact they are not. That also happened with my order, I wanted a Meehania and apparently another batch was "coming along". While they are "coming along", I truly believe they should be listed as "out of stock".
Debbie is probably a nice person who is most likely overworked and not quite on top of how all of her plants are doing, admittedly a daunting task. However, when two people in a row are concerned about the quality, I think a red flag should go up. Are Lazy SS' plants becoming mass produced, sacrificing quality for quantity, or are they lovingly cared for as Debbie might tend to her own personal garden? Time will tell, and I hope these are isolated incidents....Debbie appears to be a sincere person that only deserves the best in life!
|On May 15, 2009, plantgnome Coram, NY wrote:
I ordered numerous plants with add ons at different times. I received all the plants at the very end of April. The Butterbur, joe pye weed, sambucus, abelia & echinacea were of a decent although rather small size and sturdy. The burgundy lace ferns were rather small, but ferns grow pretty quickly. However the Bignonia capreolata and the Passiflora jeanette were miniscule, and the Passiflora was also extremely scrawny. So much so that after carefully planting it we just a heavy rain, the thing just broke. So now I had to go to the local nursery and get two fully grown clematis to put on the trellis I installed specifically for this Passiflora. The Bignonia, unless its a miracle plant will take 4 years to get to cover its trellis with flowers. Very disappointed in these two items. And since their replacement policy is so limited as to time. I probably won't be purchasing anything from them again. I will only order from a company with a reasonable replacement policy. Not a one week window in which to report a plant failure.
|On Mar 28, 2009, magnolia_fan Mason, OH wrote:
I ordered two forsythia 'Gold Leaf' last September. I received an email instruction before the arrival of the plants as follows: 1. It's early Fall in Virginia and many of our plants are showing the beginning stages of Fall with declining foliage. Many plants are starting to indicate their readiness for a much deserved winter rest! 2. Place the plants in light shade for a day or two prior to planting.
|On Mar 25, 2007, mollyjenning Cos Cob, CT wrote:
According to this company's web site, plants are only shipped on a schedule determined by the company, rather than at a time determined by the consumer.
On Mar 25, 2007, Lazy S'S Farm & Nursery responded with:
On Mar 29, 2007 8:19 PM, Lazy S'S Farm & Nursery added:
We actually replied to her mail in 4 minutes saying we'd be happy to schedule shipping around her travel schedule. We've since sent her another copy.
|On Dec 1, 2006, screenbuilder Leesburg, VA wrote:
Lazy S's has a nice website and the shipment arrived promptly and well packed. The Cryptomeria were in good condition, but a few other species of trees I received were somewhat disappointing considering their spindly condition.
On Dec 1, 2006, Lazy S'S Farm & Nursery responded with:
On Mar 25, 2007 6:43 PM, Lazy S'S Farm & Nursery added:
The plants were shipped in the Fall and some had gone dormant, which of course, does make a small tree look like a spindly little stick! We offered the customer replacements for any plant he wasn't happy with but he declined and said he was sure they be fine. But I'll take this opportunity to say if you aren't happy with a plant when it arrives, contact me. It's that simple! And we'll either replace the plant or give you a refund."
|On May 16, 2006, Falconet New York, NY (Zone 7a) wrote:
I ordered from this nursery for the first time this year, and was very impressed with the size, health, and rootball size of the perennials they sent. The only quibble I have is what they charge for packing/shipping. I'm sure this is because their packing methods do go way above and beyond the best methods I have seen any other nursery use. However... that said... I wonder if it is REALLY necessary to top each pot with moss, wrap/tape the pot in plastic, put that pot inside a SECOND pot, and add a central protection stick in the center. It took me longer to unpack the plants than to actually plant them!
On May 16, 2006, Lazy S'S Farm & Nursery responded with:
On May 16, 2006 10:59 PM, Lazy S'S Farm & Nursery added:
First, thank you so much for your kind comments on our plants! Our packing method, while maybe a little slow to unwrap, makes damage in shipment almost non-existant - even in the dead heat of summer (when many companies stop shipping) or if even the box spends part of the trip upside down! So both packing and unpacking are slower than if we just wraped the plant in newspaper or peanuts, but the result is almost no damage in shipping. I can't think which part of it we could change that wouldn't compromise the integrity of the method.
|On May 7, 2006, PetitPois Charlottesville, VA wrote:
First, I must say that Lazy S's cunstomer service has been good. I had several pre-order questions and requests for recommendations, and all were addressed.
On June 14th, 2006, PetitPois added the following:
Fortunately, all plants pulled through. Buddleias are tough :) They even produced one flower stalk a piece. And the quinces grew new leaves.
The hydrangeas I got from Lazy S are particularly nice, growing very well.
|On Aug 27, 2005, willowman Kingsport, TN wrote:
This past winter, I ordered seven dappled willows, a vitex, and a pond cypress. Eary in the spring, I requested that the plants, all hardy perennials, be shipped early so that I could take advantage of the spring rains. Lazy S informed me that this was not a good idea, in that their plants are greenhouse grown and are never truly dowmant. However, they looked outside in their "retail" nursery and found seven dormant willows that they sent on to me. Later on, they informed me that the other plants were out of stock and suggested replacements, of which I acceted for the vitex but asked for a refund for the cypress. I few days later the vitex arrived along with a check for the cypress. Well, the willows never put out leaf one. When I contacted Lazy S at the point when five were obviously dead, they were confused (willows are very easy to grow) and only offered advice on how to root cuttings. The vitex is in good shape, but comically it is the color I originally ordered. It was mislabeled!
On September 14th, 2005, willowman changed the rating from negative to neutral and added the following:
I was mistaken. Lazy S's does offer refunds for dormant plants that do not break dormancy. As a result of my post and and subsequent e-mails, I have been given a full refund.
In retrospect, I think we both could have communcated better so that we could more clearly understand the other's situation.
Lazy S's does care about their reputation.
|On Aug 12, 2005, JoanB36 Waterloo, IL wrote:
While this company has a wonderful variety their plant material is too immature and frail to substantiate their no replacement policy. The plants that I ordered from them last summer and fall that have survived are still so small that I would pass them up at a local nursery.
On Aug 12, 2005, Lazy S'S Farm & Nursery responded with:
On Aug 16, 2005 11:37 AM, Lazy S'S Farm & Nursery added:
In Fall 2004, Joan ordered three varieties of plants from us: