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|On Apr 29, 2016, ejutte Summerfield, NC wrote:
Lazy S'S informed me the day AFTER my order shipped that "1 plant" I'd ordered "was not available nor will be in the near future." Only when their package arrived April 29 did I learn the "1 plant" was one of TWO clematis "Bill MacKenzie" I'd ordered April 7 for TWO trellises. I'm stunned Lazy S'S was unable to figured this out in three weeks, and I am stunned I was given no opportunity to change/cancel my order. Seems a very shoddy business practice to me.
On Apr 29, 2016, Lazy S'S Farm & Nursery responded with:
"On Apr 30, 2016 7:06 AM, Lazy S\'S Farm & Nursery responded with:
I am so sorry. When submitting an order, we SPECIFALLY ask customers to tell us if there is a Deal Breaker plant, knowing that in some cases, such as this, that not only is a certain plant the prime reason for placing the order and reason for cancelling the order (Deal Breaker) BUT also the specific quantity. Had we been informed of such, we certainly wouldn't have sent just one. Often the decision of whether to ship a plant occurs, literally on ship day by me. Plants may be technically alive when pulled, yet 1 of the 2 pulled is simply not of acceptable quality and such was the case here. I made the call on ship day that the one plant simply wasn't of good quality, alive, but not worthy of being shipped in a Lazy S'S Farm box. I will be more than happy to refund for the plant shipped, as in this case, despite the anonymity of people on this site, I can figure out who the order was to. I am always caught completely off guard, however, when a problem occurs, why a customer doesn't contact me (or any vendor) first before making a post here, since the vendor is the person who can fix a problem under any given circumstance, not the readers of the forum. "
|On Dec 11, 2013, BBrandon77 Knoxville, TN (Zone 7a) wrote:
They are not alone, but I think LazyS acts irresponsible by giving the wrong impression about invasive species they offer for sale. They claim that they depend on the gardener to use good judgement when choosing a plant, but then give misleading information throughout their site.
On Dec 11, 2013, Lazy S'S Farm & Nursery responded with:
"On Dec 13, 2013 4:40 PM, Lazy S'S Farm & Nursery responded with:
As a grandmother of 2 soon to be 3 I'm concerned both professionally and personally about invasive plants. I've literally awakened in the night with a Panic Attack over Kudzu.
|On Jul 2, 2013, mkkellam Oriental, NC wrote:
I am an experienced gardener and have ordered and planted over 60 species/cultivars from online companies in the last last year to start plantings at a new home. I have a PhD in plant pathology and understand the requirements of establishing new plants successfully. All this to say, I'm not a plant light weight. When I order plts I expect to treat them gently to get started and to place them in appropriate cultural conditions for their particular needs. If plants don't survive (which is rarely) I usually understand why. I don't casually expect vendors to provide refunds or replacements, but sometimes it is appropriate. I expected Lazy S Farms to do something to compensate me for the wilt death of two plants ordered from them on April 8, 2013 - a Salvia greggi and an oak leaf hydrangea. Both arrived as tiny rooted cuttings. I followed directions, hardened them off and planted them in well drained soil with appropriate sun for each. They both grew for about two months then wilted, turned brown and died. These characteristics are that of a soil borne disease. They were planted along with other perennials in reclaimed woodland soil with not history of prior diseased plants. The chaste tree cutting I bought at the same time is still living. We have had good rainfall this spring and the deaths are not a result of drought or standing water. Upon contacting the company was am distressed that they checked their greenhouse and said that everything there was living, so they would do nothing to compensate me for the two dead plants. Plants with root disease living in ideal green house conditions may thrive only to show symptoms when faced with more strenuous cultural conditions of the real garden. I believe the plants arrived in contaminated soil, hence their demise. These were both very expensive, given the tiny cutting that arrived. Thus I expected the company to look at my history of ordering from them, and replace or give me a credit for this order. I don't expect a refund on every plant that dies, but I expect a reputable vendor to back up their products in a situation such as this. So warning...this company has a wonderful selection of plants, but they may come as tiny cuttings from a greenhouse situation. They are relatively very expensive for their size. I believe they were contaminated with a soil borne disease organism at time of shipment and the company should have compensated me in some way. At least give me the benefit of their doubt to keep a future very good customer. We corresponded and I explain what I have here, but was only told that every thing they had now of those species was doing fine, so there must not be a problem. Oh they did suggest that spraying of urine by a dog might have caused the problem...not the case. I've noted that the company is up for sale. Maybe this explains their response to this complaint.
On Jul 2, 2013, Lazy S'S Farm & Nursery responded with:
"On Jul 2, 2013 5:09 PM, Lazy S'S Farm & Nursery responded with:
First of all, we've been for sale (on record with realtors for 10 years) due to my husband's health issues - ultimately resulting in double knee replacement surgeries this winter, a Titanium Disc in his back some years ago and severe arthritis in shoulders and hands. We were for sale before we even starting doing mail order 7 years ago. I resent the implication that my response regarding the plants had anything to do with our being for sale. That was just a mean spirited comment. We did not send 'rooted cuttings'. These exact specific plants were for sale in the Fall carried over to spring -- records available to Dave's Garden Staff upon request. We've shipped these exact same plants from the Hydrangea quercifolia crop to 11 customers with no other complaints and to 9 other customers for the Salvia greggii crop with no complaints. Records available to Dave's Garden Staff upon request. And when people lose plants, they write. I would have heard if there had been problems. I'm sorry she lost the plants after they'd been planted for months and doing fine until recently. She requested a refund or REPLACEMENT of the plants. If she feels the plants were the problem, why ask for a replacement? I DID NOT REFUSE A REFUND nor did I refuse to send replacements. First I checked our remaining plants and sent photos. All healthy, Salvias blooming. Our plants are routinely inspected by the Va. Dept. of Agriculture to maintain our Nursery License. But I respect her credentials and with my last mail of today, I thought we were still having a dialogue about the situation and whether a refund/replacement was called for. Imagine my utter surprise my upon reading this post.
|On May 23, 2013, dennyboy34 Yonkers, NY wrote:
Ordered one Prunus 'Dream Catcher' on 5/7/13, requesting at that time to only ship a plant with a single central leader, as it was intended to be a specimen tree. My credit card was IMMEDIATELY charged $13.99 + $13.25 S&H for a total of $27.24. Four days later I get an email stating that shipping will be the week of 5/20/13, along with this statement: "Per your note: I've told staff to pull only a single central leader tree IF we had such but there's a good chance we don't so will cancel and refund if that's the case and notify you."
On May 23, 2013, Lazy S'S Farm & Nursery responded with:
"On May 24, 2013 5:46 AM, Lazy S'S Farm & Nursery responded with:
We didn't charge a 20% cancellation fee. We tried to meet his special request and couldn't. I thought for a short period that based on information from my Puller that we had what he wanted but upon inspection, I wasn't pleased with the quality of the plant, even though it techinically was a single central leader plant. We made special effort to serve him and couldn't ship what he wanted, so refunded in full."
|On Jan 6, 2013, Zone8Carolyn Opelika, AL wrote:
I just ordered 3 plants from Lazy S and was shocked to find that shipping and handling would be $21.30. They are in Virginia, and I am in Alabama. No other mail-order plant supplier charged that much for shipping and handling, even those in Maine. Let's hope that I am as pleased with the quality of the plants as many who have provided positive feedback have reported.
On Jan 6, 2013, Lazy S'S Farm & Nursery responded with:
"On Jan 7, 2013 5:44 PM, Lazy S'S Farm & Nursery responded with:
We actually post S&H before customer submits the order so I'm sorry if it was a surprise. A lengthy discussion of our S&H is here. http://www.lazyssfarm.com/Storefront/Shipping and Handling R...
|On Jul 18, 2012, tara_md Naval Academy, MD wrote:
Ordered 6 plants from Lazy S's. Shipment was delayed about a month from original target date but they did a good job of communicating that with regular emails. One of my plants died almost immediately. A second one died in under 2 months. I contacted the company to confirm the policy / guarantee on their plants. I received a prompt but somewhat rude reply that they do not replace plants and I should have taken time to read the policy before I ordered.
On Jul 18, 2012, Lazy S'S Farm & Nursery responded with:
"On Jul 20, 2012 9:09 AM, Lazy S'S Farm & Nursery responded with:
This was my exact reply to her requests for replacements. I'm sorry it it seemed rude although I'm now sure how else I might have phrased it:
|On Jun 7, 2012, kjrows Talleyville, DE wrote:
Plants were very small and when i received the order, one of the plants was missing. When I questioned them, they acted like I didn't know what I was taking about or didn't know what I had ordered. After THAT was resolved they shipped the plant two weeks later, but it is really poorly grown and scrawny. Will never buy from them again.
On Jun 7, 2012, Lazy S'S Farm & Nursery responded with:
"On Jun 8, 2012 4:04 PM, Lazy S'S Farm & Nursery responded with:
I have no record of any order to Talleyville, DE. (Shipping records available to Dave's Garden Staff upon request.) If you're not pleased, no one on this forum is going to help you. I am the person who wants customers to be happy and pleased and if they're not, I am happy to pay for plant return and issue a full refund but I can't very well do that if I don't even know who you are. So if you're unhappy, it's because you haven't written me. It's that simple.
|On May 7, 2012, magnaastra Charleston, IL (Zone 6a) wrote:
First order with Lazy S...LAST order with Lazy S!
On May 7, 2012, Lazy S'S Farm & Nursery responded with:
"On May 7, 2012 7:48 PM, Lazy S'S Farm & Nursery responded with:
If you look at the comments on Dave's Garden, you'll realize that we go out of our way to give good customer service. If you're not pleased with an order, you only needed to write me. It's that simple.
|On Jul 28, 2010, FraninTexas Bedford, TX wrote:
I ordered two items: a Cold Hardy Agapanthus and a 'quart' of Sternbergia. While the shipment came beautifully packed, and the agapanthus was superb, the container that supposedly held the sternbergia was empty. I filtered the soil with bare hands several times, disbelieving my eyes. When I contacted the nursery, they accepted my report, expressed dismay, and sent a replacement. My correspondent promised they would check the shipment personally. The replacement 'quart' container had exactly one (1) bulb, for $8.99. I will not do business with this company again; there are too many others such as High Country Gardens and McClure & Zimmerman that are far more reliable.
On Jul 28, 2010, Lazy S'S Farm & Nursery responded with:
"On Aug 3, 2010 8:19 AM, Lazy S'S Farm & Nursery responded with:
Potted bulbs that can be planted at any time (rather than only in a specific season) and will bloom in the current year are always more expensive than bags of dry bulbs of similar plants such as those offered by High Country Gardens and McClure and Zimmerman on Sternbergia. If you buy a bag of daffodil bulbs from Lowes this Fall they will be far less expensive than potted daffodil bulbs the following spring with the same vendor. Expenses of labor, potting, soil, pots, trays, greenhouse heat, etc. are much higher for potted plants than expenses for storing and shipping dry bulbs. The issue is not which vendor is more reliable, the issue is we're selling potted plants and they're selling dormant bulbs. I will be more than happy to have the Sternbergia returned and will be happy to refund upon receipt.
|On Jun 10, 2010, jmcarolina Greenville, SC wrote:
Posted on October 4, 2008, updated June 10, 2010
On June 10th, 2010, jmcarolina changed the rating from positive to negative and added the following:
I first used this company for a small order 2 or 3 years ago and was happy. In late April of this year I put in a much larger order and it was processed in a timely manner with no comments to indicate that there would be any problems. I put in an additional order about a week later. When I received the order the first week of May, the shipping invoice indicated that 3 plants were unavailable and 6 were on backorder. I have dealt with several mail order nurseries over the past few years and this is the first one that either did not post on their website when a plant was unavailable or did not contact me prior to shipping if there was a problem. I had an email from them a couple of days later saying the unavailable plants could be substituted and additional credits would be given. So I put in a substitute order and notated on the special instruction box that these were substitutes and to please apply the special credits. When the order was processed, there was nothing about the credits so I sent an email. Only then were the credits applied. I asked that the substitute plants be shipped with the outstanding order. The week of 5/17 I received another shipment. When I opened this box, there were only 6 of the 15 plants that were to be shipped in the box. The other 9 were - you guessed it - back ordered! Six were to be sent the week of May 31 and the other 3 the week of June 7. I was starting to get irritated by now since the weather was starting to turn hot and I am getting absolutely no notice of problems till plants are shipped. Last week I received 6 of the backordered plants. These plants were in absolutely dreadful condition with only one having any green leaves. The rest were shriveled and burned. I went ahead and planted them anyway but notified Lazy S. I got an apology the next day with the standard offer of replacement or refund and an explanation that the plants probably got too hot in shipping and were likely left on a loading dock or airport too long. This is a likely explanation but I find it a little baffling since they say the reason they use USPS is because plants aren't left in trucks. I have no problem with USPS but, apparently, they are just as bad as FedEx and UPS about mishandling plant shipments! Let's face it: the real reason Lazy S uses them is cost. Two days after putting out the 6 plants it was very clear that two of them were dead as doorknobs so I sent Lazy S an email on June 7 saying the 2 replacement plants should be sent this week with the remaining backorder. I had an email the next day saying this would be done. Later in the day I got a shipping notice. I found it somewhat irritating that an email went out from them the same night advising their customers that they had too many plants and were having a sale. Rather ironic considering all the backorders I've been through with them! The final straw came today when I got an email saying that they did not include my replacement plants in this week's shipment due to time/order restraints. I am thoroughly disgusted with their order process by now and will never order plants from them again. To be fair I will say that my original order was later in the growing season than I normally do this. Construction next door to me threw me behind schedule. I will also say that they have the best packing method of any nursery I've ordered from and I was generally very pleased with all the plants, except the toasted ones, that they sent. What I am not pleased with is their lack of communication on orders between ordering and shipping. It is absolutely the worst I have ever encountered.
On Jun 10, 2010, Lazy S'S Farm & Nursery responded with:
"On Jun 11, 2010 12:55 PM, Lazy S'S Farm & Nursery responded with:
We don't ship plants until they're ready, even if that means back orders which are more costly to us. Occasionally, on a 2nd or 3rd crop, a final decision on readiness can't be made until I personally am looking at the plants on ship day. We often don't know in advance. New crops, for the most part root in in 3 weeks BUT rooting rate can be impacted by weeks of overcast, rainy weather.
|On Jun 8, 2010, shasta333 Saratoga Springs, NY wrote:
Posted on June 6, 2010, updated June 8, 2010
On June 8th, 2010, shasta333 added the following:
LazySS reminded me that according to my email to them when the v. arrived, they looked great (the amelanchier looked forlorn, but has done very well). However, 6 out of 7 v. are still dead. I watered, I mulched, I planted well before the hard freeze, I took care of them. I'm neither irresponsible or prone to posting accusatory ratings.
On Jun 8, 2010, Lazy S'S Farm & Nursery responded with:
"On Jun 11, 2010 10:02 AM, Lazy S'S Farm & Nursery responded with:
I'm not sure how a deciduous Amelanchier dropping leaves in October, as expected, can be described as "forlorn". Of course they were "rather leafless" - it was that time of year. We did NOT write that "these late season plants might look less than desirable but would come back in spring." We wrote specifically that they were "in typical fall foliage decline." Upon receipt of the shipment of Amelanchier and Viburnums, the customer wrote that the plants "looked great". Copies of these E-mails of course available to staff at Daves for verification.
|On Oct 19, 2008, dparsons01 Albuquerque, NM (Zone 7b) wrote:
I ordered a variety of Sedums from Lazy S. They were packed well, but were generally unhealty and scragly.
On Oct 19, 2008, Lazy S'S Farm & Nursery responded with:
On Oct 19, 2008 11:20 PM, Lazy S'S Farm & Nursery added:
The single hardest group of plants we ship are small groundcover Sedums. They're tough in the ground but bits and pieces often break in packing, during the shipping process and even when the customer is unpacking. We often cut them back hard when appropriate to avoid having stems break off at soil level. It often means, as a result, that where most of our Perennials arrive lush looking, the small, Groundcovers Sedums arrive safe but looking just 'okay' -- not lush and full. Two of the plants in his 6 plant order were Sedum hispanicum 'Purple Form' -- full grown, about 1/16" tall and so fragile and baby soft that blowing on them really hard could probably break a piece off. I don't know if breakage or being cut back hard was part of the problem in their looking "scraggly" but the smaller Sedums between some occasional breakage and what we cut off for safety, rarely look gorgeous but generally arrive in safe growable condition.
|On Jun 11, 2008, reneefield Scottsville, VA wrote:
I cancelled my order because of an incorrect information given to me re: plant availablity. Billing/refunds needed as a result of this error on their part were not easily obtained.
|On Sep 23, 2006, declfi Fenton, MO (Zone 6b) wrote:
Very nice plants and quick shipping only negative is high shipping
On March 19th, 2007, declfi changed the rating from positive to negative and added the following:
I like to state that I really wanted to like this nursery. I have no problems with the Quality of plants / shipping method, promptness of customer service. I do have a problem with the following business practices.
1) They’re rigid and inflexible on spring shipping. They strictly go by your zone. They say this is the fair way. I think it is just convenient and cost effective for them. Is it fair for a zone 5 person to pay in January and not receive their plants till May? But a zone 8 person order last Tuesday and gets their plant next Tuesday?
2) They charge your Credit card as soon as you make your order. Not an uncommon practice but most companies make an effort to ship when you want your plants. A lot of companies do not charge your card until right before they ship.
3) Their shipping is high, between $3 and $9 per Quart pot; depending on how many plants you buy. They say the high shipping is to compensate for their low plant cost. Their Quart Pots go between $7 and $15 most being $8 or $9. Most companies charge about 25% for ground shipping.
4) They charge a cancellation fee. I searched the Internet looking at other mail order firms concerning this issue. I could not find one so it must be relatively rare. It is clearly stated on their site. The main problem with this is they charge it on the total, including the shipping. I think this is wrong. The 10% to 20% is really almost double when considering just the cost of the plants. They could fix this by not charging till right before shipping.
5) They do not have a catalog but for $7 we will send you a CD.
I just get the feeling this company has made all there business practice in their Favor, most company have a couple of these but none I have seen has had them all.
|On Jun 30, 2003, bulbfanatic wrote:
Ordered several plants from this company. A few good things I can say is they have a nice selection and package the plants very well. I received several nice plants at very resonable prices. However one plant, passiflora Amethyst arrived dried up and dead. I asked for a replacement and was basically told no. I again asked and even made it a point to say I'll never order again. To which her reply was something like "Sorry". I'm debating now having my credit card company do a charge back for the dead plant.
On Jun 30, 2003, Lazy S'S Farm & Nursery responded with:
"After 35 years in retail, we know that you cannot please all of the people all of the time. It doesn’t, however, make it any easier to deal with comments such as the above.