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On Oct 19, 2008, dparsons01 Albuquerque, NM (Zone 7b) wrote:
I ordered a variety of Sedums from Lazy S. They were packed well, but were generally unhealty and scragly.
On Oct 19, 2008, Lazy S'S Farm & Nursery responded with:
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On Oct 19, 2008 11:20 PM, Lazy S'S Farm & Nursery added:
The single hardest group of plants we ship are small groundcover Sedums. They're tough in the ground but bits and pieces often break in packing, during the shipping process and even when the customer is unpacking. We often cut them back hard when appropriate to avoid having stems break off at soil level. It often means, as a result, that where most of our Perennials arrive lush looking, the small, Groundcovers Sedums arrive safe but looking just 'okay' -- not lush and full. Two of the plants in his 6 plant order were Sedum hispanicum 'Purple Form' -- full grown, about 1/16" tall and so fragile and baby soft that blowing on them really hard could probably break a piece off. I don't know if breakage or being cut back hard was part of the problem in their looking "scraggly" but the smaller Sedums between some occasional breakage and what we cut off for safety, rarely look gorgeous but generally arrive in safe growable condition.
I went out today and looked at our remaing crop of the three varieties he ordered and they were fine but I wish I could have done that a 5 weeks ago when they'd just been shipped. Maybe they were cut back too hard, maybe while the packing looked good to him, it wasn't what was needed for safety, maybe the box was jarred more than normal. I don't really know and there's no way to tell after more than a month. I would have loved to have seen a picture of arrival condition, had that been possible. Then I could have made a reasonable decision about how best to serve him -- with replacements or return shipment and a refund.
We go out of our way to make customers happy and post in numerous places, including mails, to contact us if any plant appears damaged or unhappy.
To any customer with any Vendor -- if you're displeased with a transaction, start by contacting the Vendor. I think most Vendors want happy customers -- it seems logical. You folks pay our bills! If the Vendor doesn't respond after a mail (or I'd send two just to be sure), then if you get no results, posting a Negative rating seems very justifiable.
I'm sorry Mr. Parsons didn't contact us and that we didn't have the opportunity to serve him better.
On Jun 11, 2008, reneefield Scottsville, VA wrote:
I cancelled my order because of an incorrect information given to me re: plant availablity. Billing/refunds needed as a result of this error on their part were not easily obtained.
As a result of this experience I will never order from this company again.
On Sep 23, 2006, declfi Fenton, MO (Zone 6b) wrote:
Very nice plants and quick shipping only negative is high shipping
On March 19th, 2007, declfi changed the rating from positive to negative and added the following:
I like to state that I really wanted to like this nursery. I have no problems with the Quality of plants / shipping method, promptness of customer service. I do have a problem with the following business practices.
1) They’re rigid and inflexible on spring shipping. They strictly go by your zone. They say this is the fair way. I think it is just convenient and cost effective for them. Is it fair for a zone 5 person to pay in January and not receive their plants till May? But a zone 8 person order last Tuesday and gets their plant next Tuesday?
2) They charge your Credit card as soon as you make your order. Not an uncommon practice but most companies make an effort to ship when you want your plants. A lot of companies do not charge your card until right before they ship.
3) Their shipping is high, between $3 and $9 per Quart pot; depending on how many plants you buy. They say the high shipping is to compensate for their low plant cost. Their Quart Pots go between $7 and $15 most being $8 or $9. Most companies charge about 25% for ground shipping.
4) They charge a cancellation fee. I searched the Internet looking at other mail order firms concerning this issue. I could not find one so it must be relatively rare. It is clearly stated on their site. The main problem with this is they charge it on the total, including the shipping. I think this is wrong. The 10% to 20% is really almost double when considering just the cost of the plants. They could fix this by not charging till right before shipping.
5) They do not have a catalog but for $7 we will send you a CD.
I just get the feeling this company has made all there business practice in their Favor, most company have a couple of these but none I have seen has had them all.
Ordered several plants from this company. A few good things I can say is they have a nice selection and package the plants very well. I received several nice plants at very resonable prices. However one plant, passiflora Amethyst arrived dried up and dead. I asked for a replacement and was basically told no. I again asked and even made it a point to say I'll never order again. To which her reply was something like "Sorry". I'm debating now having my credit card company do a charge back for the dead plant.
Would like to be able to come back and change this comment to a positive if Lazy ss wishes to send me a new plant.
On Jun 30, 2003, Lazy S'S Farm & Nursery responded with:
"After 35 years in retail, we know that you cannot please all of the people all of the time. It doesn’t, however, make it any easier to deal with comments such as the above.
Our posted online policy, which is inline with the industry, states that if there is a problem with a shipment, we need to be notified immediately. This is identical to the policy of industry great, Heronswood's. Plant Delights and Digging Dog, request this information in 5 and 7 days respectively. Our policy, in this regard, is not unreasonable.
This customer didn’t notify us until 18 days after arrival that there was a problem. We expressed our sincere regrets over the situation and did explain our policy in several lengthy e-mails, which are on file and available to the appropriate personnel at Garden Watchdog for verification. We gladly have and will replace damaged plants if the customer notifies of us of a problem in a timely fashion. This customer, unfortunately, did not do that.
Like all businesses, we want our customers to be happy and we try very hard to make that happen. We are terribly sorry that this customer is unhappy but our policy on plant damage is clear, reasonable and inline with that of the industry. We didn’t, by any means, “just basically say ‘no’ we’re not replacing your plant.”
We appreciate your time in reading our response and considering our position in this matter. We are terribly sad that we’ve made our debut on Garden Watchdog under such circumstances.
Sincerely,
Debby & Pete Sheuchenko
Lazy S'S Farm Nursery
"
