|Negative ||Janet24 |
|On May 18, 2008, Janet24 Winter Garden, FL wrote:
I ordered 4 (plants) Hakonechloa "Aureola" at 11.15 each. Unfortunately the plants I received were seedlings. As per the nursery I was told that the plants were ready to install. The seedlings I received were not bigger than 3 toohpicks each. I contacted the company and complained. They sent a second shipment with me absorbing the shipping cost. The 2nd shipment received were the same size of the 1st shipment. Overall, I was very dissapointed.
On May 18, 2008, Deer-Resistant Landscape Nursery responded with:
On May 18, 2008 6:25 PM, Deer-Resistant Landscape Nursery added:
Thanks for taking the time to help us improve.
Your partner called and I offered to take the plants back for a full refund. He said you actually needed four more to complete your project. I told him the four new ones are the same size (just sprouting after a long Michigan winter, no doubt someone in Florida might not understand three weeks growth would only appear as toothpicks)!
I sent the four new ones for FREE, a $44 loss to me.
-Dave Jensen, owner"