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On Dec 1, 2008, bigred Ashdown, AR (Zone 8a) wrote:
On 0/27/08 I placed an order via DG Marketplace. 10/29/08,I phoned them w/ my cc info. Talked to Mr Ed Thaublad. Seemed like a very nice person.He assured me it was safe to ship and I could hold the plant overwinter in my unheated greenhouse. He promised my plant would be shipped the following week. 11/19/08,I hadn't recieved my plant so I d-mail them. No reply. 11/25/08,I d-mailed again w/ details of my purchased,inquiring again if my plant had shipped.Again no response. 11/30/08,again and for the final time I d-mailed again w/ order info and inquiry about my order....once again No response!
Since this was an unknown company to me I only placed an order for one plant as a first run test and luckily my cc hasn't been debited and I will contact cc company to refuse them payment.This company has failed miserably for me.
I'll never be fooled by 100% rating again and will stick to my know plant and seed sources.
On January 7th, 2009, bigred changed the rating from negative to neutral and added the following:
Mr.Thaublad,
Finally contacted me on Jan. 5,2009. Two months later.He was very aplogetic. Said he had gotten very busy,forgot about my order and had gone off line for two months.He made a couple of very nice offers to make it up to me but as it's has gotten so late in the year I declined any shipments until spring at which time he asked me to retract my negative rating now saying since he hadn't charged my credit card that I wrong in posting a negative rating and it would hurt his spring business.At that I declined any offers as I didn't appreciate being made to feel I was in the wrong because I wasn't out of pocket and he was the injured party.
While I can not give Mr. Thaublad a positive rating as it was he as the businessman has the responsibilty to make sure ALL his customers are taken care of,I will change rating to neutral since he did make the gesture to correct his mistake.
Since he has had a 100% rating in the past,I'd say go ahead and order from his nursery.
