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I have been very pleased over 12 years dealing with Eastern. Compared to other mailorder firms they offer the best overall quality and prices. This is the only firm that has actually been honest with me, by letting me know what plants would not do well in my climate when I was ordering ...they actually talked me out of a few things, saving me money! No company is perfect, and maybe they can be hard to reach on the phone during the spring rush, but have always returned my calls, it might take a day or 2. My emails have always been responded to within a day. I also like the fact they dont use "item numbers", it makes ordering much easier; and when I have talked plants with the staff, they know their plants!
Note from the Garden Watchdog editors:
This comment was created by a user who portrayed themselves as the company representative in correspondence with customers who left negative feedback. When this was brought to the attention of the Watchdog editors, two attempts were made to contact Eastern Plant Specialties and clear up any misunderstanding. Regretfully, Eastern Plant Specialties declined to cooperate or reply to our inquiries. It is the stated policy of the Watchdog that companies can NOT pose as customers to inflate their own rating. This company was warned that attempts to do so would be publicly denounced, per our stated guidelines. The rating was changed from positive to neutral so that it would not affect the overall rating given by customers.
I placed a large order with Eastern Plant Specialties in late February. I have called them several times and emailed them as well, but have received no reply. Now I will have to scramble to find the plants I had ordered, since I am assuming that the order will never be filled or my contacts with them responded to. I have also been unable to pull up their web site and their voice mailbox is full. I will probably not place an order with them again. I'm very disappointed.
Last year I ordered from this catalogue and even though my order was placed quite late and most of the things I wanted were sold out I was very happy with the plants that I did receive. This year I had a lot of garden plans and spent hours with their catalogue finally placing a large order in late February. Two or three weeks ago I was getting itchy for the plants to arriveand emailed an inquiry. I receive a brief reply:"You aren't nagging; I checked the paperwork, your order was shipped way back I called UPS, they have no delivery confirmation and I have to assume the order was lost. I checked our supply and we are out of all those items. I'm sorry about this but it's UPS on this one....your credit card was not charged. "I have to wonder why they would have shipped such a large order without charging my credit card. The only reasonable answer would be that it was never shipped to begin with. I have tried to contact them by email and phone since this, requesting the date of shipment and tracking number, there has been no reply. It is May 21st today and I now have to rush around searching for the trees and shrubs that I ordered, many I am unlikely to find.
When I was looking through Eastern Plant Specialists catalog, I did not find information that the native plants were nursery propagated. If anyone knows that they are in fact nursery propagated, it would be nice to have this on the website.