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|On Jun 22, 2010, Snellvillesama Snellville, GA wrote:
I bought a Osmanthus fragrans 'Aurantiacus'.
|On Jun 10, 2008, Nurafey Polk City, FL (Zone 9b) wrote:
I hate doing this.
On June 10th, 2008, Nurafey added the following:
My last email from them:
"This was my reply to Dave's Garden, rebuttal. Thank goodness we can rebut, I hope you will just throw it away, and send your credit card expiration date so we may refund your money. I think I will cancel orders from AK from now on, as I cannot speed mail any faster, nor fix the A/C's problems. I think you were very rude and unfair to go to Dave's instantly without giving the 'poor plant' a good drink and a couple of days to recover. It was beautiful when we shipped it."
I can't throw away a plant that has a chance of living.
I never had any phone calls from anyone at Almost Eden.
My "hurried" review was due to the blasť email I received upon my concern due to the plant's condition. The omission of the delivery note WAS a big deal when delivering to an extreme location such as Alaska. Our weather here is very mild really during the summer. It's a fair 61F today.
Dear sir, I don't like being blown off, and that's how I felt. I work retail, and customer service is very important. Half of what keeps customers coming back is product, half is service.
I think the plant probably WILL live. If I didn't think so, I would have sent you an entirely different email to begin with.
I will not remove my review. I will, however, amend it within a week depending upon the plant's behavior. I simply wished their last correspondence had been a little warmer.
On June 10th, 2008, Nurafey changed the rating from negative to neutral and added the following:
On Jun 10, 2008, Almost Eden Plants responded with:
On Jun 9, 2008 9:56 PM, Almost Eden Plants added:
Monday, June 9th...Yes, I missed putting note on box about the balcony. I apologized for that But, after our conversation by phone, I did put a note on the box ,to the post office, to call her, as they are closed on Saturdays. We shipped, via priority mail,on June 2nd, and actually spent more on the postage than we charged her, it went on Monday, and got there on Friday. 'Track & Confirm FAQs
On Jun 9, 2008 11:00 PM, Almost Eden Plants added:
Now I wish I had just said 'Just give it a couple of days, I have seen plants wilted from stress and still recover', but you had called me, we talked about your PO being closed on Saturdays, and I agreed to put your # on box so PO would call you, remember? How would I have known that if you had not called? I'm sorry I got angry, I just thought you would know to see if it lived, or died, then we would make adjustment accordingly. I was really astonished that you shot a negative message to Dave's the same day you got the plant, with no more messages than the one.!! I will not be in business long if I do not stand behind the product, but 30+ years in nursery retail have shown me that the customer is not always right, either. I apologize again for missing note about the balcony, I hope the plant lives, but I still want to refund your money. John"
|On Aug 27, 2003, RobynLacy Sacramento, CA (Zone 10a) wrote:
I was surfing for certain tropicals, and found that Almost Eden had them for the cheapest. I understand that sometimes, you get what you pay for, but I shopped there anyways. The plants were exactly worth what I paid for, in the size department, but they were horribly rootbound. I was afraid they'd not survive the shock of shipping then the repotting, taking care of the roots......but they did and have grown well, after just sulking a short while. I would probably buy from them again, but I will be prepared for seriously rootbound plants.