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On May 6, 2011, petalpusheroh Cincinnati, OH wrote:
I am disappointed. Ordered 2 Issai Japanese Beautyberry bushes last Sept & got them in then to get established. One is thriving & one is dead. Almost Eden sticks by a 10 day guarantee with no exceptions. John there said they'd hate to lose a customer over this. I told him there are too many other outlets who stand by their products for a year, & they had lost this customer.
On Jul 24, 2009, johnsvmf Morgantown, WV (Zone 6a) wrote:
I received 3 whips with 2 in poor shape and one which is very leggy.
1 Nice folks
2 No sign of RKN
Not so good
1 Four inch pots with two out of three plants poorly rooted
2 Poor condition of plants (1 plant with 1 leaf, and another with 2 leaves) both of which show signs of stress.
3 Poorly done web page. I let the owner know that when the customer attempts to submit an order they are requested to input their personal information on an http url and not an https url. This is generally a bad ideal given the fact that Identity Theft is a growing problem. Please look at the link below that does a better job of addressing the http and https issue. Short story I would not place an on-line order with Almost Eden until they fix this issue.
As for the fig plants, time will only tell if the plants are authentic. I give Almost Eden a C minus and will not be a return customer.
On July 24th, 2009, johnsvmf changed the rating from neutral to negative and added the following:
Setting the Facts Straight:
1. You acted unethically by fixing the http/https issue between the time I posted the review last night and your post, pretending it was never an issue.
2. I ordered the products on-line and then informed you of the http/https deficiency. Originally your web-site did provide limited security by protecting the credit card information (as I originally indicated) and I have taken other personal identity protective measures (previously) not provided by your website. Not as you indicated in your post that I ordered after we had the http/https dialog.
3. I believe my initial rating provided you the benefit of doubt even though I received inferior plants two out of three which: show stress exhibiting Fig Mosaic Virus (FMV), poorly rooted, one plant with 1 leaf and the second with 2 leaves. Inferior plants at any price are not a bargain.
4. I don't think I attacked you or personalized this issue which you did.
4. I do apologize if the comment about the authenticity was offensive. It was not directed at you, I have received plants from credible sources that I am convinced accidently mixed up tags. As you probably know juvenile fig plants cannot be reliably identified by leaf shape.
Before I wrote the review last night I checked your site on several different browsers (Explorer, Firefox, and Chrome) and on two different computers to see if you corrected the http/https deficiency that we communicated about approximately 10 days ago. I informed you that your web-site didn't protect your customers while inputting their; name, address, city, state postal code, phone, email, country, all the same information needed for shipping, and the order confirmation page. However, I did let you know that your customers were directed to an https url when inputting their payment information (e. g. Card Type, Card Number, Name on Card, Expiry (your spelling) Date mm/yy/, Card Holder Address, Card Verification Number). You thanked me and said you would have the issue corrected.
After 10 days and my post I am glad you corrected the http issue but I am disappointed with the attacks, spin control and inferior plants so I have changed my rating accordingly.
On Jul 24, 2009, Almost Eden Plants responded with:
"On Jul 24, 2009 9:30 AM, Almost Eden Plants responded with:
We appreciate astute comments. In rebuttal, I wish to say that he wrote us about the security issue, and we replied that ALL of our order pages have the following urls: each of the 4 pages you go through has the https (‘s’ means ‘secure’) . One question coming up is, why did he continue the order he sent us, if that was an issue? I can only think he did not see, or read, our reply, made AFTER he ordered, so I think this comment is unfair. [HYPERLINK@almostedenplants.com] ,https://almostedenplants.com/shopping/shopcustomer.asp, , [HYPERLINK@almostedenplants.com] [HYPERLINK@almostedenplants.com]
The fig trees were young, but healthy, (no sign of RKN he says), and reasonably priced, according to other dealer prices, so I am not sure about his issue with those plants. As to his comment about the trees being ‘authentic’, that one stinks. We grow these from our own producing trees only, and tag them from beginning to end to ensure total accuracy.
I give him a D minus.
John McMillian, owner, Almost Eden Plants
On Jul 24, 2009 10:00 PM, Almost Eden Plants added:
Yes, I was wrong twice. We did have an issue, but our site manager fixed it lately, and of course I am glad of that. I got mixed up there, as I am no computer wizard, I will admit.
And I was wrong to get angry when I felt like the veracity of our product tagging was being challenged. We do try so hard to be accurate and to ship a fair-value product. In retrospect I wish he had simply asked for a refund rather than allowing me to feel challenged, but it seems like that was not in his plan. It has been a long while since we have gotten anything but good reviews, and we have made many good friends along the way, thanks, everyone. John "
I ordered 2 night blooming jasmines from Almost Eden. They arrived quickly but were very small and scraggly. I watered them immediately and sat them in the window. Two days after they arrived they began dropping leaves. Then two days after that all of the leaves were gone and the stems completely dried out.
I sent an e-mail to them but received no response. I just blew $25 of my hard earned money and they can't be bothered to respond.
This is not the first time I've purchased these plants but usually from other vendors. I've been growing them for years so I know what they should look like. I was extremely disappointed and will surely not use Almost Eden again.l
On Apr 18, 2007, Almost Eden Plants responded with:
On May 2, 2007 10:16 PM, Almost Eden Nursery added:
We did not recieve any mail referring to this problem, unless our Spam filter shunted it there. We would have immediately rectified this problem, and certainly hope the purchaser will phone me at 337 462 8255, or e-mail, so that we will know where to send a refund, or fresh plants if preferred, at no cost. Obviously we are obligated to fix the problem, but do not know how to contact this person. "
I ordered plants for mother, for mothers day. that was several weeks ago. I have tried contacting them, get a machine. never call back. I have emailed them, never email back. The money was deducted out of my account IMMEDIATELY, but still NO PLANTS, and no responce. Always had good experiences in past. . .Would think twice before ordering from them again.
On May 31, 2006, Almost Eden Plants responded with:
On Jan 21, 2007 11:41 AM, Almost Eden Nursery added:
If anyone out there knows how to contact this lady, please ask her to get back to us so we can attempt to correct this problem. My several tries have gone w/o answer, and we want to make amends somehow. John 337-462-8255"
I ordered from Almost Eden May 9, 2004. The money was deducted from my account and I have NEVER received my plants as of June 21,2004. I have sent numerous email requests to Jeff McMillian requesting a refund and never heard back from him. I DO NOT recommend that anyone order from this company, they are not trustworthy and their customer service and response time stinks !!! They will rip you off too !!!! Buyer Beware !
I ordered seven goumi berry plants. Was very disappointed. The cuttings were rooted in florists foam, what's with that! They barely had any roots when they arrived to me. The plants are still doing poorly. I guess after receiving healthy plants from Flower Scents Garden, I naturally assumed that all mail-order nurseries were like them. FSG has definitely spoiled me. Get your plant elsewhere, use them as a last resort.