Posted on January 10, 2011, updated January 13, 2011
ATTENTION potential shoppers: I ordered two zebra basket vine - paid & waited. Fred emailed me a several days after about delay in shipping due to a cold snap. Understandable. I emailed back inquiring about expected duration based on local forecast so that I can plan appropriatedly (reason - purchasing plant for mom's bday at end of Jan & so need plant before then - in the case of extended delay maybe i can refund and purchase elsewhere). I received no reply for an entire week. I waited b/c i understand Mr. Fred is probably pretty busy. Then I emailed the guy again expressing I do not appreciate ignored emails and would like a refund otherwise expected shipping soon. This is how he responded word by word, his own:
"maybe you in Ca. do not understand cold weather but we cannot ship live plants in the mail when the temps are in the low 20's. THEY WOULD ARRIVE FROZEN AND DEAD. If you cannot understand this, then yes, i will cancel and gladly refund your payment. FURTHERMORE, I DO NOT INGORE EMAILS.
Waiting your decision.
I am stil in awe at this lack of professionalism: LOLing very loud. His response speaks for itself. Customers better hope your orders go perfectly or else Mr. Fred is going to turn Hulk and skin ya alive. Other comments/review on this forum shared similar exprience. This is the First and Last time I shop here.
On January 13th, 2011, jimbobwae added the following:
Update: Some funny news. Cancelled my order with Fred the Hulk and ordered the same plant from another online seller: Studley Flower Garden. I bought the plants for 2pennies more but there is no packaging ($2) fee. Get this, Studley Flower is located in New Hampshire (North of Deleware and colder) and the guy ships me the plants NOT FROZEN AND NOT DEAD. I ordered it Monday and got it Thursday. The moral of the story: there are better more professional sellers out there. I am glad to share this information with my fellow plant buyers. Best regardsOn Jan 13, 2011, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Jan 10, 2011 11:40 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
Maybe we should show the complete threating email this buyer sent me :
Hey there Fred,
I do not appreciate my previous email ignored. If i do not receive my order by Friday this week (1/14/11) I expect a full refund to my purchase. If no response by then, I'll leave let my bank and paypal deal with your organization.
Also my initial reply to his order was 18 hours later, not several days. (order placed 1/1/2011 at 2:11 P.M. ------ my reply was on 1/2/2011 at 08:17 A. M.
i made a mistake and ordered 3 plants while there's a heat-wave going on for us this week.
Called Accents, the owner said they should be fine in the mail. Today the plants came (jasmine belle of India and grand duke and a Chinese perfume plant), and yes, the heat doesn't seem to affect them at all. The Chinese perfume is blooming right now. I'm very excited. Thank you! :)
I have been a customer of Logee's for many years and have had mixed luck with the plants (I guess I expect a certain attrition rate). When I saw that Pepper's Accent offered many of the same plants in larger pots and for less money, I decided to give them a shot! Well, I received my package today ~ very fast shipping! ~ and when I unpacked the plants I was a very happy camper. Great care was taken to ensure the plants were delivered in the best condition, not necessarily an easy task given our unforgiving heat. As I unwrapped each one, I was pleasantly surprised with the size of the plants. They were in no way "skimpy". I will definitely buy from them again!
On Aug 3, 2010, roachslayer Seattle, WA (Zone 7b) wrote:
Everything arrived as expected. No issues with the plants. Shipping was reasonably fast considering I live across the country (pacific coast). The plants condition was excellent, considering they sat at the post office for the weekend in my case.
The post office abused the heck out of the package, but thats not Peppers fault. Besides, the only damaged was a broken stem on a fast growing vine, which I then used as a cutting, so, win-win. :)
Regarding plant size:
Its exactly as I expected. A 4 inch pot is not going to have a huge thriving bush, they are young. Folks need to have the correct perspective. Some plants are very well developed, well rooted, some even root bound, others looked like cuttings still needing development. So what, no prob. They are doing super!
Its not bad. For example, I bought a vine plant (Jasmine) that came about a foot tall, many shoots, flowering profusely. This cost me 3 times LESS than a 4 foot tall vine with a single wimpy shoot and not flowering at all from the local store. In other cases, I expected more plant, or less cost. So it balances out, and depends what you order I suppose.
Regarding shipping cost:
It seems expensive... but blame the economy. My plants came in two Priority mail boxes that we all know the flat rates for, and thats about what I paid for shipping. Seems pretty darn reasonable to me.
Regarding Accuracy of Order:
Well, it came with everything I ordered, at least according to the labels on the pots. As to whether the right variety of plants were in fact sent, I really wont know till they grow older and bloom. But from all other aspects, it looks well and good.
I would buy from here again, and even told them so. As with any retail and mail order experience, bad things can happen. But for the most part, all is well here, and I think anyone with negative comments in here needs the proper perspective and expectations. Also, if you react poorly to issues, you should expect that back. And so it is with all aspects of life.
On Jul 26, 2010, garden4truth Pittsburgh, PA wrote:
Just received my order of 6 Arizona Sun Gaillardia today. There's a total of one and a half dying flower and ALL of them had yellow, wilting leaves. Not one of them had healthy leaves on half the plant. I am hesitant to even spend the time to plant them in ground. The way is was packaged and shipped couldn't have helped. They came in wrapped in USPS packaging tape, all placed sideways in a standard USPS box - two layers separated by a cardboad. Had it not been the one and a half wilting flowers, I would have thought I received 6 pots of 4" weeds! Definitely a lesson learned.
On Jul 3, 2010, Seaecho Phelan, CA (Zone 8b) wrote:
Posted on January 6, 2009, updated July 3, 2010
I have ordered from Accents several times, and have receivded nothing but the most healthy, vigorous of plants! I ordered four plants last Friday, and got them today, Monday! Very quick. The plants are just beautiful, and as always, I am very happy with Accents. I will continue to do business with them and highly recommend them.
On July 3rd, 2010, Seaecho changed the rating from positive to neutral and added the following:
I have ordered from Accents off and on for several years and have always been happy. My most recent order arrived quickly, and although the plants were smaller than I've gotten from them in the past, they are healthy and very well packed, as usual.
However, a few months ago I ordered a Columnea Fujiyama from Accents. Since I hadn't had one before, I assumed it was the correct plant. A couple of months after I got it, it bloomed one bloom. I saw that it looked nothing like a Fujiyama bloom, so I posted it here, and was told it was indeed not a columnea, but some sort of x-Codonanthe. I looked at the link the person provided, and sure enough, they are correct. I was sent the wrong plant. Well, I like the plant, but did nevertheless want to let Accents know of their mistake, so I emailed them. I was very cordial, and told them that even though it was the wrong plant, I would still do business with them.
Well, I never even got a reply to my email. I had expected them to offer to send me the correct plant, or at LEAST to apologize for their mistake. I didn't get either one. Never even an acknowledgement of my email. I was very disappointed. I realize mistakes can be made, but I feel this was very bad business for them not to even bother to reply. Even though they have very reasonable prices and healthy plants, I'm not sure if I'll order from them again.On Jul 3, 2010, Accents for Home and Garden (Pepper's Greenhouse) responded with:
On Jan 5, 2009 10:26 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
Thank You, We greatly appreciate your positive comments. It is a pleasure to serve you."
I've been buying cactus family plants from AFHG for about
a year maybe and I have got great plants from them I really mean full potted plants they sent me great stuff if I have a question about a plant I email them and they answer it. great job keep it up thanks
Posted on April 13, 2010, updated June 22, 2010
I ordered a wandering jew (zebrina pendula quadicolor). Took a reasonable amount of time, price and shipping was reasonable. Unfortunately, the plant wasn't what was pictured on website,this is why I am giving a neutral experience. The plant itself was a nice size and healthy looking. If it turns out to be a quadicolor I will update this feedback. I was contacted by the company and assured that it was a quadicolor though it looks like a regular zebrina. We will see.
On June 22nd, 2010, tishrh added the following:
As of June 22 2010- still looks like a regular zebrina. No color change or anything.
Have ordered twice from the company. First time the plants were fairly well sized. I did have a Indian Pink that that was very small and didn't survive the winter though. The second time the plants were very large and healthy. And a hardy orchid even arrived blooming. Only wish they would let you know ahead of time if an item is not available instead of when your package arrives.
I had a very unpleasant experience with this store.
I ordered 7 plants. I was happy when I got my package, because they delivered it quickly. However, I was disappointed after I opened my parcel.
First, the parcel was unwell packed, sand dispersed the entire box. then, all the plants cram into together in the box, plants overlie to each other. This caused one pot was broken, and the bare root showed up. One begonia's leafs were jammed and broke, almost all the leafs. These plants looked like that had under attack by hurricane Katrina.
Moreover, only 1 plant's portion was okay, the rest were small. Some begonias had tried cane, or only with few leaves. One plant had only one stem with 2 leafs on the top, it looked so weak when I opened the box.
Therefore, I took some pictures, then wrote them an email. I was not care about the broken pot, I just want to complain about the size of plants were very disappointed. I hope they were able to do something to mitigate my dissatisfaction.The answer that I got was rude with kind of harsh tone. They simply told me to send all the plants back if I was not satisfied my order, and that's the only solution they would give. The thing was, I've already repotted some plants due to the weakness appearance of the plants. I was not intend to return all the plants. However, once again, rude and sarcastic words on their returned emails.
Finally, I determined to send all plants back and got my refund back. I've tried to do my best to pack those plants well, and I've told them that I was not sure those plants would look okay after return.
Few days later, I got my refund and attached a note from them. No surprise! Very offensive and discourteous of their words. I clipped the words they replied me. Here it is:
"If those plants were wrapped the best you can, then you can't do much."
Can you believe this?
I will NEVER EVER buy any plants from this store, they are not trustworthy AT ALL.
PS. Their shipping fee is double as original postage, I assume that they just add "return postage" in it, in case customers return their plants. Why? Go figure yourself.
On May 7, 2010, tobee43 groveland, FL (Zone 9b) wrote:
i ordered 4 congo cockatoo. they were sold in 4 inch pots. the order with shipping and handling was extremely expensive, however, i had someone who very much wanted them in their summer container garden so i thought i would give this company a chance since i lost ALL of mine over this cold winter.
due to the fact that many plants ship from zone to zone and from different environments, when any shipment arrives, as i do with all my plants these 4 plants were placed in an area to adjust prior to planting. i usually allow the plant at least a week prior to transplanting.
wish i had time to get this up before now, but it's been the first break i have been able to sit at the computer, so i hope i'm in time for some people to warn.
almost immediately these plants showed signed of root rot. (indicated browning then blackening at the stem base.) when i attempted to get them out of their pots the root system was no bigger than approx 1/2 inch..at best...and rotten. since i have grown these plants on a rather large basis myself i am familiar with their root systems...these plants were never ready for a 4 inch pot... and, perhaps since i design container gardens and flower beds as well as a grower for over 25 years i know a bad root system when it see it.
there simply is no excuse or reason to sell cuttings and try to pass them off as 4 inch plants. it is outrageous. does this guy think people don't know the difference between a plant and lightly rooted cutting???
i did email the company and told them about the terrible condition of the plants and told them i was going to fight the charge with paypal. i rec'd a snipping curt answer back asking why i waited 8 days to let him know... and i was told to pay myself, ship them back for a refund which he would include this shipping, but i'm still not certain and i was NOT going to be out another dime to send back rotten stems?? should i place them back in their 4 inch pots that were just dirt?? and pay for that?
i should have notice when a mail order business charges to "handle" and pack the plants that's not a good sign, after all it's a mail business. if it wasn't the busiest time of the year for me to pack them up, take an 1/2 hour ride to the post office...(60 minutes round trip), and ship BACK i..wish i had the time to pack this absolute garbage up and ship it back but i don't...a whopping 32.65 for rotten plants. BEWARE! NEVER EVER again. i would never recommend them to anyone! wish i had more time to fight this one, but his time of year i have to pick my battles.....being ripped off is an awful thing! unfortunately for me it's not dec.!
Took a chance & ordered several mazus reptans late last fall - the lady I spoke to there said she couldn't guarantee they'd overwinter given the late start but they would probably be ok. The plants arrived in good shape & I am very pleased with their continued growth thus far this spring - all made it through a cold winter, most have doubled in size & all of them are covered with the prettiest purple flowers. The shipping charge wasn't cheap but I am very happy with the quality of my plants.
On Apr 13, 2010, Nigella Wilmington United States wrote:
Posted on April 13, 2010, updated April 13, 2010
Posted on April 12, 2010, updated April 13, 2010
Posted on April 8, 2010, updated April 12, 2010
I placed an order with this company, mostly based on the positive comments read here, on March 28, 2010. The order consisted of 6 pots of Sinaloa sage and 2 pots of French tarragon. The total shipping charge online was $11.75 for the 8 plants.
Today I got my shipment - that is 2 pots of French tarragon. From the sale slip it looks like that on March 31 they already decided to sell me only the French tarragon but didn't have the decency to notify me about this minor event, namely, that the bulk of my order would not come.
To add insult to injury, they charged $13 dollars for shipping the two tarragons as opposed to the original $11.75 for the entire order of 8 plants.
I order most of my plants by mail, so I do know that this shipping charge is way too excessive but most importantly I find the company's policy dishonest - changing the the price after the fact without the customer's knowledge is a big no-no.
Moreover, I find their behavior rude and inconsiderate - they should have notified me as soon as they decided not to send the bulk of my order or they found out that they don't have those plants any more - so I could look for them elsewhere. Or maybe I would have canceled the entire order, since I was after those sages, the tarragon was just an 'afterthought', added in the last minute.
Very bad experience, I will not order from this company again. I will check with my Visa to see what they charged and when.
I am actually outraged.
On April 12th, 2010, Nigella changed the rating from negative to neutral and added the following:
I must correct myself and apologize to Fred, the owner of Accent for home and Garden.
I got first a very angry letter from him but later, in several exchanges he explained to me that the 10 plants his website indicated was a wrong datum, because actually he didn't have any sinaloa sage, he lost even the mother plant during this winter. I think think that had he notified me in advance all these could have been avoided but that does not mean that I want to with was myself of my rushing to conclusion to fast.
The sale slip was a bit confusing. In fact he didn't charge $13 for the shipping alone, but in toto $13 for the 2 pots of tarragon and the shipping. I just double-checked this vith my CC carrier and this is the fact. So, while I am very sorry that I didn't get my favorite edging plants for the tarragons I got a very fair deal shipping included.
Of course, I will send him an email with my apologies but I think a public correction of my previous statement and an apology of mine in this case mean much more to him since this could effect his nursery's reputation.On April 13th, 2010, Nigella changed the rating from neutral to negative and added the following:
The owner bombarded me with emails after emails ( that I must straighten up things on Dave garden and I told him that I would do that as soon as I talked to my Visa credit card company. But every email was very rude, no salutation and the mails were closed either by nothing or by 'my name is Fred'. I told him in my answers that he could have been more polite and rudeness is not part of our dealing.
I also mentioned that if he could spare so much time to write rude emails, maybe he could have spent two minutes to notify me in advance,in late March, that he would not send me those Sinaloa sages and this could have saved him a negative evaluation on Garden Watchdog and a huge disappointment for me. His answer was that he has no time for corresponding. However, on April 8, after I posted my comment on "Dave" I got 4 email from him. And several emails the following days. Not one closed with "sincerely", or started with a proper salutation.
Yesterday I apologized to him in private and in public. Did he say a thank you? NO. So this man is rude by nature, I am sorry to say.
I can believe that he lost his sage plants. However his manner is not what I am used to getting in trade in this country. A minimal courtesy is necessary in business.
I get 98% of my plants by mail but I would not have a garden if online vendors acted like he did. On April 13th, 2010, Nigella added the following:
The owner bombarded me with emails after emails that I must straighten up things on Dave garden, and I told him that I would do that as soon as I talked to my Visa credit card company to verify how much I was charged. But, I have to tell you, every email was very rude, no salutation ever, and the mails were closed either by nothing or by 'my name is Fred'. I told him in my answers that he could have been more polite and rudeness is not part of our dealings.
I also mentioned that if he could spare so much time to write rude emails, maybe he could have spent two minutes to notify me in advance,in late March, that he would not send me those Sinaloa sages and this could have saved him a negative evaluation on Garden Watchdog and a huge disappointment for me. His answer was that he had had no time for corresponding. However, on April 8, after I posted my comment on "Dave" I got 4 email from him. And several emails the following days. Not one closed with "sincerely", or started with a proper or any salutation.
Yesterday I apologized to him in private and in public. Did he say a "thank you"? NO. So, this man is rude by nature, I am sorry to say. I read 4 pages of comments on his operation and I see that he thanked some of the positive comments but never apologized to those whom he wronged. I should have done more reading before ordering.
I can believe that he lost his sage plants. However, his manner is inexcusable, not what I am used to in trade in this country. A minimal courtesy is necessary in business.
I get 98% of my plants by mail but I would not have a garden if online vendors acted like he did.
On Apr 1, 2010, jbush Bordentown, NJ (Zone 6a) wrote:
I tried this company to obtain porterweed which is not readily available from mail order nurseries. What a gem!!!!. The plants were a nice size, very healthy looking, expertly packed with explicit instructions and were here within less than a week.Thumbs up on this company.
On Mar 30, 2010, atisch Alameda, CA (Zone 9b) wrote:
I discovered Accent's/Pepper's about six months ago and I originally purchased 4 plants. All were plants that I either couldn't find elsewhere or for much less than I found elsewhere. One example from this order was an established Hoya imperialis in a 4" pot for $5.95. If you have ever priced potted Hoyas, particularly choice species like this one, its price--and availability--may very well elicit skepticism. I certainly did for me. Since that first order, I have placed upwards of 10 others for a total of upwards of 50 plants. I am no longer skeptical of anything they offer as I have been convinced that with them the unusual value is an everyday experience.
Accents/Pepper's probably isn't for everyone. If you don't mind paying at least twice the price overall then you may get some peace of mind knowing that if a plant arrives with a problem it might be replaced. Accents/Pepper's doesn't play that game. All purchases are final. The great price is slightly offset by a small risk. What you will get is great overall value. In my experience you will also get a well packed, 4" pot with a clean and healthy plant inside as well as speedy service. I have never received a dead plant or a plant infested in any way. I have e-mailed Fred Pepper several times with questions and/or for advice. He has always answered promptly and has been very helpful and patient with me. A couple of times I thought there was a problem, but in the end I was mistaken. The only things I've found to be incorrect was the spelling of several plants, the only downside is that you may not find the plant by direct search. For this I do advise everyone to look through categories as well as individual plants. For example, "Persian Shield" is listed as "Pershian Shield". The important thing is that each time the correct plant was in the pot.
Accent's/Peppers in short has become my favorite online seller to both peruse and to buy from. All plants come in 4" pots, some over-potted and others pot-bound, but all have been well established, well-rooted plants. Compared with Logee's, my money has bought me far more quality plants for far less money, sometimes for the exact same plant. One example is Begonia 'Little Brother Montgomery', $4.95 (4" pot) vs. $9.95 (2.5" pot). In fact I've had several bad plants from Logee's, including the wrong plant, for which I've received no compensation. I've not had a bad plant from Accents/Pepper's yet, though a couple needed special care--not at all surprising for some of the tender tropicals they offer. I expect that I probably will get a bad one sooner or later, but considering the selection and the price (including shipping) and the speed of delivery in every case, I'll still be WAY ahead of the game compared with any other mail order seller I've dealt with or I'm even aware of.
I have no affiliation with this seller what so ever. I don't often write reviews, but this is such a very special place that it's crucial that one be aware of the big picture to realize how exceptional they really are.
I just received my first order from this company. I ordered 5 plants they were all very healthy and larger than I expected, compared to other vendors, especially considering the price of the plants. I was so impressed, I just sent in a second order.
On Mar 21, 2010, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Mar 21, 2010 8:40 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
Thank you for your kind and considerate remarks, we appreciate your business ."
Ordered plants from these people last year. The order was not correct and they lied when they claimed that a certain plant was unavailable and that the refund (in dollar bills yet) was somewhere in the plant boxes. The plant was still being sold on their website that day. I do not have any idea why they decided to cheat me out of seven dollars but I do know that I would not order a dead weed from them. If you do order make sure to use paypal as they will get your money back. The plants that were sent were not worth the effort it took to keep them alive/I should have tossed the lot onto the compost heap. If you want to be cheated and lied to order here.
On Mar 11, 2010, lilspirit1941 Council Bluffs, IA wrote:
this was my 3rd experience in getting mail order plants.they arrived in excellant condition.they are the best yet,and i will be ordering from them again.thank you again peppers greenhouse,for such great care in shipping your plants.
I order 4 items, two Wrong items. The jasmine india bell and grand duke are actually jasmine maid of orleans with single flowers. I claimed for refund, but they insisted that the jasmine india bell is single flower plant... only refund me the money for grand duke. They refunded the money to me very quickly and told me I can keep the wrong plant... but I really don't need so many same plants.( I already have one very large jasmine maid of orlean plant at home before I purchased items from this website. )
On Nov 17, 2009, julianchandler Stillwater, OK wrote:
On November 10, 2009, I ordered three strawberry begonia plants from Accents for Home and Garden at a very good price (less than half that which was charged by some other companies). Six days later the plants arrived at my home--lush, green, and healthy. No hassle, no problems, great plants.
The plants I ordered arrived in decent condition and size. Compared to the price of other vendor's, I was very happy to get them. Well packaged. Nice selection of plants I can't find locally but really enjoy :).
I ordered 9 plants last week and they arrived today in amazing condition. Considering they had to fly all the way across the country, I think this is amazing (and worth the shipping cost)! One plant I ordered they were out of, and my money was quickly refunded. They also told me when they expect the plant to be back in stock again. Considering how many amazing houseplants they have, I plan to order from them again in the future.
I received a Northern Lights begonia from this Peppers Green house (Accents for Home and Garden), the main plant was black around the edges and had two smaller rooted pieces with it. I posted a pic on the begonia forum and some of the DG friends thought I should email/write or phone and let them know. I emailed Mr. Pepper and was told they do not send pieces of plants and that I had planted the leaves with no roots, the plants were too wet and in too big a pot. I had JUST gotten them, they did not have time to get in this kind of shape! I had just planted them and washed the dirt off the main plant and the small rooted pieces - of course they were wet!! I have been gardening for over twenty years and my yard and gardens has been on several city and garden tours, I think I know a piece of a plant with roots on it when I see it and I know a POOR quality plant with blackened edges when I take it out of the box. There are too many other nurseries out there to buy from rather than to deal with a rude individual such as this who insinuates his first time buyer/customer (which I was)are such stupid gardeners! This was my first and LAST dealings with Peppers Greenhouse!
Three months ago, in the spring, I placed an order for a few small advertised Cleyera plants from Pepper's. I sent in my check, and noticed it cleared a few weeks later on my bank statement. Anxious to receive my plants, I emailed Pepper's, inquiring when I could expect my plants. I received a response the next day. They informed me that these plants would not survive in my climate, and promptly asked if I wanted a refund. I then said in another email, that I had a greenhouse for the plants, and was still interested. They then informed me that their Cleyera plants were too small, and were waiting for them to get bigger.
About a week ago, I sent another email, again inquiring when I would receive my plants. I have yet to hear a response. If they were closed, or left on vacation, it would seem like an electronic response of some sort would inform me as to what the deal is. I'm disappointed, and would accept a refund now. If you advertise a product, it should be sold to whomever wishes to purchase it.
On August 14th, 2009, atajr changed the rating from negative to positive and added the following:
Yesterday, I received my beautiful Cleyera plants. They were packed well, and received in excellent condition. I previously gave a negative rating because, after an earlier response from Pepper's, I thought they didn't want my business, and after about a four month wait for my plants, it appeared my hunch was correct. However, after posting my dilemma, Pepper's contacted me within one day, and cited being on vacation as reason for the delay in getting back with me, after I recently "re-queried" as to when my plants would ship.
All in all, there was probably just poor communication between us.
On Jul 20, 2009, KatherineKaneko Mamaroneck, NY wrote:
My plants arrived in a small priority mail box, one was crunched and I was very worried. I planted all of them, and now, three months later, every single one of them is flourishing and huge and beautiful. I am so delighted with this nursery -- I can't wait to order again. Thank you for having such interesting and hardy plants.
This morning (Sunday) I placed an order for 3 plants paid for by Paypal. Unfortunately I did not read the "in stock" numbers for the items, and in less than 20 mintues I received a very nice email from them stating 2 items were out of stock. They asked if I wanted the one plant, or did I want to order other items? I apologized and asked that the order be cancelled. I received another nice email very quickly stating that it had been. With 1/2 hour the money had been refunded back into PayPal. My point is, WOW! With customer service like this for a cancellation, why would you not order from them? I will do so as soon as the ones I wanted are back in stock.
On July 29th, 2009, ChuLin changed the rating from positive to negative and added the following:
On 7/23 I emailed a 3-plant order; paid with PayPal. I received an email stating all three had been sent on Sat the 25th. I received the plants yesterday, but one begonia was missing and a not stated it was out of stock. It was listed as instock when I did the order. I wish I had been contacted as I could have picked another plant. The money and shipping cost for the missing plant has been refunded to Paypal. However, I cannot recommend this company, and would not order from them again. The two plants I received are spindley and do not look good. I was very disappointed. Had I seen these two plants anywhere, I would not have considered buying them for even a dollar each. I do not DO rescue plants...which is what they look like. I had high hopes when I ordered, but was sadly disappointed.On July 29th, 2009, ChuLin added the following:
Oh, did I mention the centipedeS? There was one yesterday that crawled out of the begonia, and when I repotted it today, there were three more in the soil. On Jul 13, 2009, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Aug 7, 2009 10:11 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
All plants are not full and bushy by nature, some grow tall and lean, some grow bushy and fat. The two plants mentioned were healthy and reasonably sized to the specific variety ordered. We try hard to keep the inventory up to date considering the large variety of plants we offer, however, we will not and do not ship an item if it is not of reasonable quality, therefore inventory may be off slightly on certain items."
I had placed a small order of 3 plants. Two tropical hibiscus(Orange and Red hot) and a Crossandra (Firecracker) plant. I was pretty impressed with their prices. I have not seen any one selling Tropical hibiscus for $4.95. Looking at the prices I was a bit worried about the size of the plants. My order arrived yesterday and all the three plants were individually packed nicely. I'm happy with the size of the plants as well. Hopefully they all will do well for the rest of the season and years to come. Overall it has been a great experience working with Pepper greenhouse and would not hesitate to order again.
On July 17th, 2009, atprocks changed the rating from positive to negative and added the following:
The Crossandra I had ordered started blooming. It turns out the flowers are yellow. I had actually ordered the orange version. Least I would expect is they deliver the right plant.
I waited for 2 months to see the bloom and its giving out different color ? Not happy at all..
Now I have two hibiscus plants which still havent started blooming.
Hope the color of their blooms matches with what I ordered.On August 11th, 2009, atprocks changed the rating from negative to neutral and added the following:
I received a mail from Pepper's greenhouse saying they would send me the orange Crossandra's . I'll touch base with them. For now I'll change the rating to neutral. Based on how the rest of the experience goes I'll change my rating again later.
MaheshOn August 18th, 2009, atprocks changed the rating from neutral to positive and added the following:
Even before I could contact Pepper's greenhouse, they sent me a new Crossandra plant. Hopefully Orange flowering one. Im truly impressed. Going forward, I'll contact them before expressing my concerns/issues on DG. Appreciate the quick response
On May 30, 2009, veganman Peoria, AZ (Zone 9b) wrote:
I ordered online Wed. morning, plants were delivered Friday afternoon. Plants arrived in perfect condition. I am very happy with the size, quality, and appearance of the plants I ordered, as well as the packaging. I will continue to order from them in the future.
On May 18, 2009, jrwbirds Elberfeld, IN (Zone 6a) wrote:
Very pleased - plants were sent when I requested - were packed well, Prices are reasonable and refund sent for plant and shipping for one not available. As I read some of the negative comments, I could not believe we had dealt with the same company.
I will order again.
On May 15, 2009, green76thumb Radford, VA (Zone 7a) wrote:
I was very pleased at the beautiful, painstakingly packaged plants I received. The order was processed very quickly and the plants were nice sized and healthy. It was wonderful to find so many of the uncommon plants I was looking for in one place, since shipping is so expensive these days. The prices were great too!
HOWEVER, I can't leave a positive rating.
I was very disappointed to receive an email from PayPal (no communication from this seller) telling me that I had received a partial refund for an item that was not in stock. (Nice that they also refunded part of the shipping charge though.) This email was sent the day AFTER the order had shipped, thereby preventing me from having the option of cancelling the order. The plant that was not available was THE plant that I most wanted. (And there was no information as to whether this plant would be available again soon or not.)
Because of this, and now having read the negative feedback here, I am not sure if I will order from this vendor again. If I do, it will be with a lot of concern as to how the process will go.
I would not have these misgivings if the seller had just contacted me, before the order was shipped, to tell me the situation and give me the option of cancelling my order--and, in this case, I definitely would not have cancelled it.