Comments regarding Accents for Home and Garden (Pepper's Greenhouse)Click here to return to Accents for Home and Garden (Pepper's Greenhouse)'s listing.
|On May 16, 2013, MissS Pewaukee, WI (Zone 5a) wrote:
Today I received my first order with this company. I am very impressed. I pre-ordered my plants and they were shipped on time. They were very well packed. They were wrapped and taped to hold the soil in and then wrapped with 2 layers of newsprint to protect the foliage.
|On May 9, 2013, RozenKruetz Canyon Lake, TX (Zone 9a) wrote:
The good: most of the plants looked really good, Some where quite large (8 inch+) and had good root systems, also (as occasionally happens with nursery stock) one of the trees I got separated into two well rooted trees. They also had a plant that was in stock but said that they don't ship it till mid summer which is mildly annoying but they gave me a refund for it and the shipping.
|On Apr 17, 2013, Scarborshannon Las Vegas, NV (Zone 9a) wrote:
I ordered a Candy Corn Vine and I love it. It arrived very healthy and strong with the beginning of several flowers. I will order from this company again :)
|On Apr 7, 2013, TheQueenBee Momence, IL wrote:
I ordered a Purple Passion and Wandering Jew plant in December 2012. I'm in freezing Illinois and had to wait for warmer weather. No problem! He sent my plants the very first 3 32 degree nights we had in March. They were gorgeous and packed extremely well. I'm very happy with my purchase. Thank You Pepper's!
|On Apr 6, 2013, camptrst Mesa, AZ wrote:
We received our order quicker than we expected. The three plants we received were in excellent condition.
|On Mar 19, 2013, melody Benton, KY (Zone 7a) wrote:
I received my well-packed and lovingly cared-for plants and am quite pleased with the service. My order was processed and shipped quickly and everything arrived without a leaf out of place. I can't wait to try my hand at growing my own tea!
|On Feb 14, 2013, angelwing58 Overlea, MD wrote:
Posted on August 7, 2012, updated February 14, 2013
On February 14th, 2013, angelwing58 added the following:
all i can say is wow, fast shipping, and large healthy plants and nicely packed. very pleased and will be ordering again. thanks again peppers greenhouse
|On Jun 27, 2012, MomOfBrock Houston, TX wrote:
Posted on June 5, 2012, updated June 27, 2012
On June 5th, 2012, MomOfBrock added the following:
I forgot to mention that my plants arrived within a week or ordering! The service is Excellent AAA+++ any way you look at it.
On June 27th, 2012, MomOfBrock added the following:
I ordered 15 hoyas and I AUTHORIZED Fred to please send me any additional Hoyas I missed and that I'd gladly pay the difference. They were out of stock 2 of what I ordered but he filled my order with 2 more plus, as I authorized, he also included 5 more Hoyas to my order of new varieties he received. The prices were no more than what I was already paying and he let me know as soon as he filled my order. No surprises and he honored my request. 20 HOYAS LATER - they are all thriving exceptionally well. They arrived within the week - PACKAGING was AWESOME!!! They all arrived so healthy and I love that Fred sends such well grown plants. They are not a barely rooted sprig. THANK YOU FRED - I'm checking your website for other plants too now :-)
|On May 14, 2012, Ammu Dubuque, IA wrote:
I love the plant selection. My experience with this company has been A +++.
|On May 13, 2012, jwptaurus Delmar, DE wrote:
I love this place! Luckily, I live close enough to actually visit the shop/greenhouses often! I have also ordered from their website. The prices are great, the plants are always healthy, and (in store) the customer service is always excellent. Pepper's has your every day favorites and a huge selection of unique and rare plants. If you're ever in the area of southern Delaware, I definitely recommend setting aside an hour or two to visit Pepper's!!
|On May 11, 2012, jedoody Las Vegas, NV wrote:
I just received 5 Salvia plants from this vendor. Although the shipping charge is rather expensive, the plants are green and healthy, were well packaged, and arrived promptly. Green Thumbs Up to Pepper's Greenhouse.
|On May 8, 2012, JHawk2 Marietta, GA wrote:
Hoping to do business here in the future, however so far the customer service appears to be lacking. I placed my test order a couple of months ago for three Spigelia Marilandica (Indian Pinks or Maryland Pinks).
|On Mar 20, 2012, Fiona5 San Jose, CA wrote:
Posted on March 20, 2012, updated March 20, 2012
On March 20th, 2012, Fiona5 changed the rating from neutral to negative and added the following:
This morning, 12 hours after receiving my plants i notice the stem of the Lollipop plant is full of Brown scale!
On March 20th, 2012, Fiona5 added the following:
As you can see his rebuttal is angry, rude, and sarcastic as in his other negative reviews. I agree in most cases calling the seller first is the route to take, but in this case whether i had given him chance to respond or not it would not have changed the fact that there were scale on my plant! I would still have said that in my review. The measure of a good company is how they deal with problems. Look at his response, need i say more?
On March 20th, 2012, Fiona5 added the following:
I will add that his receipt states clearly "ALL SALES FINAL, NO RETURNS/REFUNDS"
On Mar 20, 2012, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Mar 20, 2012 6:30 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
I usually do not post rebuttals to comments left here on Dave's. During the past 12 months, I have shipped over 3200 orders to happy customers. It has been a great pleasure. As you can see of those customers, only 16 have posted comments here on Dave's and (1) of those was Negative, this one. Therefore, I do not consider posting on the Gardenwatchdog to be relevent to the true character and operation of a particular business. I receive many emails directly to me expressing appreciation for the variety of plants we offer, along with reasonable prices. Below is a copy of the email I have just sent to Fiona5.
|On Feb 28, 2012, Bamagirl2012 Saks, AL (Zone 7a) wrote:
I received my first order from Pepper's Greenhouse a week ago. I ordered a sweetheart Hoya and a variegated wax heart hoya. I was impressed with the size of the plants, they also arrived in good conditions. I will use them again.
|On Feb 21, 2012, rosebeau North Fort Myers, FL (Zone 10a) wrote:
I recently ordered 3 Queen's Wreath plants from this company along with several other plants. ( it is hard to only order what you are looking for when so many great plants are available). I received large well packaged healthy plants . This is a great place to purchase hard to find tropical and subtropical plants.
|On Feb 10, 2012, markrs San Carlos, CA (Zone 10a) wrote:
I received my first order from Pepper's a couple weeks ago. I was extremely impressed.
|On Feb 7, 2012, reeve1 Plano, TX (Zone 8b) wrote:
Great experience! I purchased around 12 different plants of different types and all arrived nice sized, healthy and fast! They were also packaged quite well and prices were reasonable. I will definitely order from them again. Thanks Fred!
|On Aug 10, 2011, CherokeeGreg Fresno, CA (Zone 9a) wrote:
Great company to deal with no problem ever. This is my second order. This time I received the Dwarf Barbados Cherry ! Its a nice plant. Great size. Real healthy. And best of all a great price ! That always helps.
|On Jul 26, 2011, gandyman33 Saint Louis, MO wrote:
I recently ordered two Allamanda Cathartica "Hendersonii" plant's from Pepper's Greenhouse. The plants arrived in great shape and were nice and healthy. I immediately repotted them and since then they have doubled in size. This is my first mail order with this company and I did so after checking the comments left by other members of Davesgarden. I am absolutely pleased with the entire experience (cost, shipping and customer service). Thanks Fred for outstanding service.
|On Jul 22, 2011, LisaMN Minneapolis, MN wrote:
Ordered from them this spring and was happy. A couple of the plants were a bit small but for the price, a very nice value. I will order from them again.
|On Jun 2, 2011, sunsign5 Ipswich, MA wrote:
Posted on June 1, 2011, updated June 2, 2011
On June 2nd, 2011, sunsign5 added the following:
Another great plant received today. Also a refund for an item that wasn't available. Excellent reliable seller. Will be buying again and often here.
|On May 25, 2011, aglading Rochester, NY wrote:
Found a hard to find forsythia here. The company was upfront about a 10 day delay to ship due to high volume, but taking that into account, they arrived right on time. The plants arrived looking great, very well packaged. Very good price as well.
|On May 2, 2011, carpathiangirl Akron, OH (Zone 5a) wrote:
A great selection of hard-to-find plants at reasonable prices. I just received my first order and very happy with nice size and healthy geraniums. Besides I'm thankful for the assistance I received with questions and payment errors I made. It does take a little longer to receive the order but well worth waiting. Will definitely order again when some of the plants I wanted are back in stock.
|On Apr 27, 2011, colchie Vashon, WA (Zone 8a) wrote:
Had been looking for some specialty salvias and found them at this site. They arrived really healthy and well rooted. Can't wait to see what they look like in the sun......
|On Apr 22, 2011, puglover Sebring, FL wrote:
Received my Impatiens today...Wow! I am very happy and pleased with this plant...its my first time ordering from them...very healthy and well rooted! The plant even came with an open flower and a couple of buds! Definitely recommend this vendor.
|On Apr 14, 2011, Pinetucky Swainsboro, GA (Zone 8b) wrote:
I am very pleased with my first order. The 4 begonia plants I received were large, healthy, and with nice root systems. Communication, packing, and shipping were excellent - a very positive experience.
|On Apr 13, 2011, kidsandcats Cleveland, GA wrote:
I recently ordered 4 different Hoyas from this company: a Hoya curtisii, a H. publicalyx 'Pink Silver', an H. australis, and an H. nummularioides, all in 4 inch pots. My only complaint? That they do not use correct names on the website. The plants I received were well packed, wrapped in newspaper and bubble wrap to keep the soil from spilling. The nummularioides is HUGE, each branch being over a foot long, with very little leaf loss. The curtisii is a bit on the small side, but for the price paid, it's quite a deal. I found a bit of the hard, brown scale on the publicalyx, but it wasn't anything too complicated to deal with, and I easily squished what was there. I don't expect any issues. Australis leaves are beautiful and unmarred, and I am pleased with this purchase.
|On Apr 1, 2011, blueberrypickin Columbia, MO wrote:
Very happy with this purchase. Excellent communication, excellent packing. Plants are huge, much bigger than the usual mail order plants. Great prices, too. I will definitely do business with Fred again!
|On Mar 19, 2011, kviolette Raleigh, NC (Zone 8a) wrote:
Ordered 5 Coral Ardisia just over a week ago, received them three days later. Beautiful, full, healthy plants in 4 inch pots for a reasonable price.
|On Jan 13, 2011, jimbobwae Cedar Ridge, CA wrote:
Posted on January 10, 2011, updated January 13, 2011
On January 13th, 2011, jimbobwae added the following:
Update: Some funny news. Cancelled my order with Fred the Hulk and ordered the same plant from another online seller: Studley Flower Garden. I bought the plants for 2pennies more but there is no packaging ($2) fee. Get this, Studley Flower is located in New Hampshire (North of Deleware and colder) and the guy ships me the plants NOT FROZEN AND NOT DEAD. I ordered it Monday and got it Thursday. The moral of the story: there are better more professional sellers out there. I am glad to share this information with my fellow plant buyers. Best regards
On Jan 13, 2011, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Jan 10, 2011 11:40 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
Maybe we should show the complete threating email this buyer sent me :
|On Nov 17, 2010, rhpfman Lompoc, CA wrote:
WOW! I am so impressed. The plants are healthy and great. The selection is amazing. Turn around time from initial order was so fast. And to top it all no one can beat their prices. HIGHLY RECOMMENDED!
|On Aug 16, 2010, kemistry Portland, OR wrote:
i made a mistake and ordered 3 plants while there's a heat-wave going on for us this week.
|On Aug 15, 2010, shayrose Somerville, MA wrote:
The plants I received were larger than expected, a real value for the price. Everything was packed carefully and arrived safely. They offer a good variety of plants, with some being rare and unusual.
|On Aug 11, 2010, jane1613 Ashford, CT wrote:
I just received my first order. Plants arrived quickly, were well packaged and larger than I expected.
|On Aug 9, 2010, cam2 Houston, TX wrote:
I have been a customer of Logee's for many years and have had mixed luck with the plants (I guess I expect a certain attrition rate). When I saw that Pepper's Accent offered many of the same plants in larger pots and for less money, I decided to give them a shot! Well, I received my package today ~ very fast shipping! ~ and when I unpacked the plants I was a very happy camper. Great care was taken to ensure the plants were delivered in the best condition, not necessarily an easy task given our unforgiving heat. As I unwrapped each one, I was pleasantly surprised with the size of the plants. They were in no way "skimpy". I will definitely buy from them again!
|On Aug 3, 2010, roachslayer Seattle, WA (Zone 7b) wrote:
Everything arrived as expected. No issues with the plants. Shipping was reasonably fast considering I live across the country (pacific coast). The plants condition was excellent, considering they sat at the post office for the weekend in my case.
|On Jul 26, 2010, garden4truth Pittsburgh, PA wrote:
Just received my order of 6 Arizona Sun Gaillardia today. There's a total of one and a half dying flower and ALL of them had yellow, wilting leaves. Not one of them had healthy leaves on half the plant. I am hesitant to even spend the time to plant them in ground. The way is was packaged and shipped couldn't have helped. They came in wrapped in USPS packaging tape, all placed sideways in a standard USPS box - two layers separated by a cardboad. Had it not been the one and a half wilting flowers, I would have thought I received 6 pots of 4" weeds! Definitely a lesson learned.
|On Jul 3, 2010, Seaecho Phelan, CA (Zone 8b) wrote:
Posted on January 6, 2009, updated July 3, 2010
On July 3rd, 2010, Seaecho changed the rating from positive to neutral and added the following:
I have ordered from Accents off and on for several years and have always been happy. My most recent order arrived quickly, and although the plants were smaller than I've gotten from them in the past, they are healthy and very well packed, as usual.
However, a few months ago I ordered a Columnea Fujiyama from Accents. Since I hadn't had one before, I assumed it was the correct plant. A couple of months after I got it, it bloomed one bloom. I saw that it looked nothing like a Fujiyama bloom, so I posted it here, and was told it was indeed not a columnea, but some sort of x-Codonanthe. I looked at the link the person provided, and sure enough, they are correct. I was sent the wrong plant. Well, I like the plant, but did nevertheless want to let Accents know of their mistake, so I emailed them. I was very cordial, and told them that even though it was the wrong plant, I would still do business with them.
Well, I never even got a reply to my email. I had expected them to offer to send me the correct plant, or at LEAST to apologize for their mistake. I didn't get either one. Never even an acknowledgement of my email. I was very disappointed. I realize mistakes can be made, but I feel this was very bad business for them not to even bother to reply. Even though they have very reasonable prices and healthy plants, I'm not sure if I'll order from them again.
On Jul 3, 2010, Accents for Home and Garden (Pepper's Greenhouse) responded with:
On Jan 5, 2009 10:26 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
Thank You, We greatly appreciate your positive comments. It is a pleasure to serve you."
|On Jul 2, 2010, rob2010 McColl, SC wrote:
I've been buying cactus family plants from AFHG for about