Posted on June 5, 2012, updated June 27, 2012
Posted on June 5, 2012, updated June 5, 2012
This is my very 1st PLANT mail order and I could not be ANY HAPPIER with my products. I ordered 6 Hoyas and thought about ordering more in that shipment. Mr. Fred was kind enough to let me know in advance that he did not carry what I wanted to add. Somehow in the process though he was kind enough to throw in an extra HOYA! Talk about a pleasant SURPRISE. My plants showed up very healthy and each one individually WRAPPED EXTREMELY well. Something I've never seen before that Mr. Fred does is provide taped description & care instructions on the pot of each plant. That to me goes above and beyond any level of service I could have expected. I wondered about the "Shipping charge" but with that kind of care IT'S WORTH IT! Thank you Mr. Fred -- Your customer for LIFE!!!
On June 5th, 2012, MomOfBrock added the following:
I forgot to mention that my plants arrived within a week or ordering! The service is Excellent AAA+++ any way you look at it.On June 27th, 2012, MomOfBrock added the following:
I ordered 15 hoyas and I AUTHORIZED Fred to please send me any additional Hoyas I missed and that I'd gladly pay the difference. They were out of stock 2 of what I ordered but he filled my order with 2 more plus, as I authorized, he also included 5 more Hoyas to my order of new varieties he received. The prices were no more than what I was already paying and he let me know as soon as he filled my order. No surprises and he honored my request. 20 HOYAS LATER - they are all thriving exceptionally well. They arrived within the week - PACKAGING was AWESOME!!! They all arrived so healthy and I love that Fred sends such well grown plants. They are not a barely rooted sprig. THANK YOU FRED - I'm checking your website for other plants too now :-)
I love the plant selection. My experience with this company has been A +++.
I received beautiful ,healthy plants from them. I have jasmines, crossandra, aglaia,gardenias and few other tropicals from them. I am embarrassed to say ,I requested a couple of order changes closer to the shipping date and they graciously complied. I am thankful for that.
The shipping is reasonable and the customer service is GREAT. The packaging is wonderful. I definitely recommend this store and would never hesitate to order again.
I love this place! Luckily, I live close enough to actually visit the shop/greenhouses often! I have also ordered from their website. The prices are great, the plants are always healthy, and (in store) the customer service is always excellent. Pepper's has your every day favorites and a huge selection of unique and rare plants. If you're ever in the area of southern Delaware, I definitely recommend setting aside an hour or two to visit Pepper's!!
I just received 5 Salvia plants from this vendor. Although the shipping charge is rather expensive, the plants are green and healthy, were well packaged, and arrived promptly. Green Thumbs Up to Pepper's Greenhouse.
Hoping to do business here in the future, however so far the customer service appears to be lacking. I placed my test order a couple of months ago for three Spigelia Marilandica (Indian Pinks or Maryland Pinks).
After a few weeks there is still no sign of life on any of the three. I sent an e-mail to ask for care instructions and to ask about how long it should take for them to sprout.
No answer to the e-mail so far. I tried calling but I was abruptly informed that they would not answer my question over the phone because they are swamped and to just be patient and wait for a response to the e-mail.
I know people can be abrupt when it is very busy, but brisk business means good profits and I feel that customer care and service is as important as taking in the order and getting credit card info for the sale.
I strongly recommend that you adopt a business plan that will allow you to slow down long enough to answer a question, or else hire someone to answer customer inquiries and promptly respond to e-mails.
Posted on March 20, 2012, updated March 20, 2012
Posted on March 20, 2012, updated March 20, 2012
Posted on March 19, 2012, updated March 20, 2012
I ordered because i wanted a Pagoda plant which it said was in stock but it wasn't. My package arrived in good time and the plants look fine, however, shipping and packaging is expensive. I wouldn't have bothered for just the 2 plants i received. I should have been told when the order was confirmed that it wasn't available.
On March 20th, 2012, Fiona5 changed the rating from neutral to negative and added the following:
This morning, 12 hours after receiving my plants i notice the stem of the Lollipop plant is full of Brown scale! On March 20th, 2012, Fiona5 added the following:
As you can see his rebuttal is angry, rude, and sarcastic as in his other negative reviews. I agree in most cases calling the seller first is the route to take, but in this case whether i had given him chance to respond or not it would not have changed the fact that there were scale on my plant! I would still have said that in my review. The measure of a good company is how they deal with problems. Look at his response, need i say more?On March 20th, 2012, Fiona5 added the following:
I will add that his receipt states clearly "ALL SALES FINAL, NO RETURNS/REFUNDS"On Mar 20, 2012, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Mar 20, 2012 6:30 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
I usually do not post rebuttals to comments left here on Dave's. During the past 12 months, I have shipped over 3200 orders to happy customers. It has been a great pleasure. As you can see of those customers, only 16 have posted comments here on Dave's and (1) of those was Negative, this one. Therefore, I do not consider posting on the Gardenwatchdog to be relevent to the true character and operation of a particular business. I receive many emails directly to me expressing appreciation for the variety of plants we offer, along with reasonable prices. Below is a copy of the email I have just sent to Fiona5.
I first want to thank you for getting a post to Dave's Gardenwatchdog so quickly. I received your email at 12:37 and one from Dave's at 12:42. That means , in 5 minutes you could send me a email and also to Dave's and they could get an email to me. That is outstanding! There was no delay in finding bugs and getting on the horn right away. Your first neutral rating on Dave's was unwarranted enough ( not receiving a plant that you had already been refunded for including postage), but, when you changed that rating to negative without even giving me a chance to answer your email, took "first Prize". Why don't you send ALL plants back to me, including the bugs, and I will refund all charges including return postage. I have inspected the remaining 52 pots of Lollipop plants in my nursery that yours was chosen from and found NO bugs, so, I want to see them. Remember the refund will only be issued once ALL the plants that your received, along with ALL the bugs are in my hands. This could have all been eliminated if you had only had the courtesy to contact me first, but no, you wanted to show all your laundry to the world.
On Feb 28, 2012, Bamagirl2012 Saks, AL (Zone 7a) wrote:
I received my first order from Pepper's Greenhouse a week ago. I ordered a sweetheart Hoya and a variegated wax heart hoya. I was impressed with the size of the plants, they also arrived in good conditions. I will use them again.
On Feb 21, 2012, rosebeau North Fort Myers, FL (Zone 10a) wrote:
I recently ordered 3 Queen's Wreath plants from this company along with several other plants. ( it is hard to only order what you are looking for when so many great plants are available). I received large well packaged healthy plants . This is a great place to purchase hard to find tropical and subtropical plants.
On Feb 10, 2012, markrs San Carlos, CA (Zone 10a) wrote:
I received my first order from Pepper's a couple weeks ago. I was extremely impressed.
I ordered 4 tropicals (Medinilla myriantha, Impatiens velvetea, Petraeovitex bambusitrum and Camptosema grandiflora), which were sent across the country in January. All look great; the Medinilla arrived in bud with 3 spikes and lots of new growth. I look forward to it blooming. It was $6.95 in a 4 inch pot.
I will recommend Pepper's enthusiastically to others.
Great experience! I purchased around 12 different plants of different types and all arrived nice sized, healthy and fast! They were also packaged quite well and prices were reasonable. I will definitely order from them again. Thanks Fred!
On Aug 10, 2011, CherokeeGreg Fresno, CA (Zone 9a) wrote:
Great company to deal with no problem ever. This is my second order. This time I received the Dwarf Barbados Cherry ! Its a nice plant. Great size. Real healthy. And best of all a great price ! That always helps.
Im happy again.Thanks
On Jul 26, 2011, gandyman33 Saint Louis, MO wrote:
I recently ordered two Allamanda Cathartica "Hendersonii" plant's from Pepper's Greenhouse. The plants arrived in great shape and were nice and healthy. I immediately repotted them and since then they have doubled in size. This is my first mail order with this company and I did so after checking the comments left by other members of Davesgarden. I am absolutely pleased with the entire experience (cost, shipping and customer service). Thanks Fred for outstanding service.
Found a hard to find forsythia here. The company was upfront about a 10 day delay to ship due to high volume, but taking that into account, they arrived right on time. The plants arrived looking great, very well packaged. Very good price as well.
On May 2, 2011, carpathiangirl Akron, OH (Zone 5a) wrote:
A great selection of hard-to-find plants at reasonable prices. I just received my first order and very happy with nice size and healthy geraniums. Besides I'm thankful for the assistance I received with questions and payment errors I made. It does take a little longer to receive the order but well worth waiting. Will definitely order again when some of the plants I wanted are back in stock.
Received my Impatiens today...Wow! I am very happy and pleased with this plant...its my first time ordering from them...very healthy and well rooted! The plant even came with an open flower and a couple of buds! Definitely recommend this vendor.
On Apr 14, 2011, Pinetucky Swainsboro, GA (Zone 8b) wrote:
I am very pleased with my first order. The 4 begonia plants I received were large, healthy, and with nice root systems. Communication, packing, and shipping were excellent - a very positive experience.
I recently ordered 4 different Hoyas from this company: a Hoya curtisii, a H. publicalyx 'Pink Silver', an H. australis, and an H. nummularioides, all in 4 inch pots. My only complaint? That they do not use correct names on the website. The plants I received were well packed, wrapped in newspaper and bubble wrap to keep the soil from spilling. The nummularioides is HUGE, each branch being over a foot long, with very little leaf loss. The curtisii is a bit on the small side, but for the price paid, it's quite a deal. I found a bit of the hard, brown scale on the publicalyx, but it wasn't anything too complicated to deal with, and I easily squished what was there. I don't expect any issues. Australis leaves are beautiful and unmarred, and I am pleased with this purchase.
On Apr 1, 2011, blueberrypickin Columbia, MO wrote:
Very happy with this purchase. Excellent communication, excellent packing. Plants are huge, much bigger than the usual mail order plants. Great prices, too. I will definitely do business with Fred again!
Posted on January 10, 2011, updated January 13, 2011
ATTENTION potential shoppers: I ordered two zebra basket vine - paid & waited. Fred emailed me a several days after about delay in shipping due to a cold snap. Understandable. I emailed back inquiring about expected duration based on local forecast so that I can plan appropriatedly (reason - purchasing plant for mom's bday at end of Jan & so need plant before then - in the case of extended delay maybe i can refund and purchase elsewhere). I received no reply for an entire week. I waited b/c i understand Mr. Fred is probably pretty busy. Then I emailed the guy again expressing I do not appreciate ignored emails and would like a refund otherwise expected shipping soon. This is how he responded word by word, his own:
"maybe you in Ca. do not understand cold weather but we cannot ship live plants in the mail when the temps are in the low 20's. THEY WOULD ARRIVE FROZEN AND DEAD. If you cannot understand this, then yes, i will cancel and gladly refund your payment. FURTHERMORE, I DO NOT INGORE EMAILS.
Waiting your decision.
I am stil in awe at this lack of professionalism: LOLing very loud. His response speaks for itself. Customers better hope your orders go perfectly or else Mr. Fred is going to turn Hulk and skin ya alive. Other comments/review on this forum shared similar exprience. This is the First and Last time I shop here.
On January 13th, 2011, jimbobwae added the following:
Update: Some funny news. Cancelled my order with Fred the Hulk and ordered the same plant from another online seller: Studley Flower Garden. I bought the plants for 2pennies more but there is no packaging ($2) fee. Get this, Studley Flower is located in New Hampshire (North of Deleware and colder) and the guy ships me the plants NOT FROZEN AND NOT DEAD. I ordered it Monday and got it Thursday. The moral of the story: there are better more professional sellers out there. I am glad to share this information with my fellow plant buyers. Best regardsOn Jan 13, 2011, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Jan 10, 2011 11:40 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
Maybe we should show the complete threating email this buyer sent me :
Hey there Fred,
I do not appreciate my previous email ignored. If i do not receive my order by Friday this week (1/14/11) I expect a full refund to my purchase. If no response by then, I'll leave let my bank and paypal deal with your organization.
Also my initial reply to his order was 18 hours later, not several days. (order placed 1/1/2011 at 2:11 P.M. ------ my reply was on 1/2/2011 at 08:17 A. M.
i made a mistake and ordered 3 plants while there's a heat-wave going on for us this week.
Called Accents, the owner said they should be fine in the mail. Today the plants came (jasmine belle of India and grand duke and a Chinese perfume plant), and yes, the heat doesn't seem to affect them at all. The Chinese perfume is blooming right now. I'm very excited. Thank you! :)
I have been a customer of Logee's for many years and have had mixed luck with the plants (I guess I expect a certain attrition rate). When I saw that Pepper's Accent offered many of the same plants in larger pots and for less money, I decided to give them a shot! Well, I received my package today ~ very fast shipping! ~ and when I unpacked the plants I was a very happy camper. Great care was taken to ensure the plants were delivered in the best condition, not necessarily an easy task given our unforgiving heat. As I unwrapped each one, I was pleasantly surprised with the size of the plants. They were in no way "skimpy". I will definitely buy from them again!
On Aug 3, 2010, roachslayer Seattle, WA (Zone 7b) wrote:
Everything arrived as expected. No issues with the plants. Shipping was reasonably fast considering I live across the country (pacific coast). The plants condition was excellent, considering they sat at the post office for the weekend in my case.
The post office abused the heck out of the package, but thats not Peppers fault. Besides, the only damaged was a broken stem on a fast growing vine, which I then used as a cutting, so, win-win. :)
Regarding plant size:
Its exactly as I expected. A 4 inch pot is not going to have a huge thriving bush, they are young. Folks need to have the correct perspective. Some plants are very well developed, well rooted, some even root bound, others looked like cuttings still needing development. So what, no prob. They are doing super!
Its not bad. For example, I bought a vine plant (Jasmine) that came about a foot tall, many shoots, flowering profusely. This cost me 3 times LESS than a 4 foot tall vine with a single wimpy shoot and not flowering at all from the local store. In other cases, I expected more plant, or less cost. So it balances out, and depends what you order I suppose.
Regarding shipping cost:
It seems expensive... but blame the economy. My plants came in two Priority mail boxes that we all know the flat rates for, and thats about what I paid for shipping. Seems pretty darn reasonable to me.
Regarding Accuracy of Order:
Well, it came with everything I ordered, at least according to the labels on the pots. As to whether the right variety of plants were in fact sent, I really wont know till they grow older and bloom. But from all other aspects, it looks well and good.
I would buy from here again, and even told them so. As with any retail and mail order experience, bad things can happen. But for the most part, all is well here, and I think anyone with negative comments in here needs the proper perspective and expectations. Also, if you react poorly to issues, you should expect that back. And so it is with all aspects of life.
On Jul 26, 2010, garden4truth Pittsburgh, PA wrote:
Just received my order of 6 Arizona Sun Gaillardia today. There's a total of one and a half dying flower and ALL of them had yellow, wilting leaves. Not one of them had healthy leaves on half the plant. I am hesitant to even spend the time to plant them in ground. The way is was packaged and shipped couldn't have helped. They came in wrapped in USPS packaging tape, all placed sideways in a standard USPS box - two layers separated by a cardboad. Had it not been the one and a half wilting flowers, I would have thought I received 6 pots of 4" weeds! Definitely a lesson learned.
On Jul 3, 2010, Seaecho Phelan, CA (Zone 8b) wrote:
Posted on January 6, 2009, updated July 3, 2010
I have ordered from Accents several times, and have receivded nothing but the most healthy, vigorous of plants! I ordered four plants last Friday, and got them today, Monday! Very quick. The plants are just beautiful, and as always, I am very happy with Accents. I will continue to do business with them and highly recommend them.
On July 3rd, 2010, Seaecho changed the rating from positive to neutral and added the following:
I have ordered from Accents off and on for several years and have always been happy. My most recent order arrived quickly, and although the plants were smaller than I've gotten from them in the past, they are healthy and very well packed, as usual.
However, a few months ago I ordered a Columnea Fujiyama from Accents. Since I hadn't had one before, I assumed it was the correct plant. A couple of months after I got it, it bloomed one bloom. I saw that it looked nothing like a Fujiyama bloom, so I posted it here, and was told it was indeed not a columnea, but some sort of x-Codonanthe. I looked at the link the person provided, and sure enough, they are correct. I was sent the wrong plant. Well, I like the plant, but did nevertheless want to let Accents know of their mistake, so I emailed them. I was very cordial, and told them that even though it was the wrong plant, I would still do business with them.
Well, I never even got a reply to my email. I had expected them to offer to send me the correct plant, or at LEAST to apologize for their mistake. I didn't get either one. Never even an acknowledgement of my email. I was very disappointed. I realize mistakes can be made, but I feel this was very bad business for them not to even bother to reply. Even though they have very reasonable prices and healthy plants, I'm not sure if I'll order from them again.On Jul 3, 2010, Accents for Home and Garden (Pepper's Greenhouse) responded with:
On Jan 5, 2009 10:26 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
Thank You, We greatly appreciate your positive comments. It is a pleasure to serve you."
I've been buying cactus family plants from AFHG for about
a year maybe and I have got great plants from them I really mean full potted plants they sent me great stuff if I have a question about a plant I email them and they answer it. great job keep it up thanks
Posted on April 13, 2010, updated June 22, 2010
I ordered a wandering jew (zebrina pendula quadicolor). Took a reasonable amount of time, price and shipping was reasonable. Unfortunately, the plant wasn't what was pictured on website,this is why I am giving a neutral experience. The plant itself was a nice size and healthy looking. If it turns out to be a quadicolor I will update this feedback. I was contacted by the company and assured that it was a quadicolor though it looks like a regular zebrina. We will see.
On June 22nd, 2010, tishrh added the following:
As of June 22 2010- still looks like a regular zebrina. No color change or anything.
Have ordered twice from the company. First time the plants were fairly well sized. I did have a Indian Pink that that was very small and didn't survive the winter though. The second time the plants were very large and healthy. And a hardy orchid even arrived blooming. Only wish they would let you know ahead of time if an item is not available instead of when your package arrives.
I had a very unpleasant experience with this store.
I ordered 7 plants. I was happy when I got my package, because they delivered it quickly. However, I was disappointed after I opened my parcel.
First, the parcel was unwell packed, sand dispersed the entire box. then, all the plants cram into together in the box, plants overlie to each other. This caused one pot was broken, and the bare root showed up. One begonia's leafs were jammed and broke, almost all the leafs. These plants looked like that had under attack by hurricane Katrina.
Moreover, only 1 plant's portion was okay, the rest were small. Some begonias had tried cane, or only with few leaves. One plant had only one stem with 2 leafs on the top, it looked so weak when I opened the box.
Therefore, I took some pictures, then wrote them an email. I was not care about the broken pot, I just want to complain about the size of plants were very disappointed. I hope they were able to do something to mitigate my dissatisfaction.The answer that I got was rude with kind of harsh tone. They simply told me to send all the plants back if I was not satisfied my order, and that's the only solution they would give. The thing was, I've already repotted some plants due to the weakness appearance of the plants. I was not intend to return all the plants. However, once again, rude and sarcastic words on their returned emails.
Finally, I determined to send all plants back and got my refund back. I've tried to do my best to pack those plants well, and I've told them that I was not sure those plants would look okay after return.
Few days later, I got my refund and attached a note from them. No surprise! Very offensive and discourteous of their words. I clipped the words they replied me. Here it is:
"If those plants were wrapped the best you can, then you can't do much."
Can you believe this?
I will NEVER EVER buy any plants from this store, they are not trustworthy AT ALL.
PS. Their shipping fee is double as original postage, I assume that they just add "return postage" in it, in case customers return their plants. Why? Go figure yourself.
On May 7, 2010, tobee43 groveland, FL (Zone 9b) wrote:
i ordered 4 congo cockatoo. they were sold in 4 inch pots. the order with shipping and handling was extremely expensive, however, i had someone who very much wanted them in their summer container garden so i thought i would give this company a chance since i lost ALL of mine over this cold winter.
due to the fact that many plants ship from zone to zone and from different environments, when any shipment arrives, as i do with all my plants these 4 plants were placed in an area to adjust prior to planting. i usually allow the plant at least a week prior to transplanting.
wish i had time to get this up before now, but it's been the first break i have been able to sit at the computer, so i hope i'm in time for some people to warn.
almost immediately these plants showed signed of root rot. (indicated browning then blackening at the stem base.) when i attempted to get them out of their pots the root system was no bigger than approx 1/2 inch..at best...and rotten. since i have grown these plants on a rather large basis myself i am familiar with their root systems...these plants were never ready for a 4 inch pot... and, perhaps since i design container gardens and flower beds as well as a grower for over 25 years i know a bad root system when it see it.
there simply is no excuse or reason to sell cuttings and try to pass them off as 4 inch plants. it is outrageous. does this guy think people don't know the difference between a plant and lightly rooted cutting???
i did email the company and told them about the terrible condition of the plants and told them i was going to fight the charge with paypal. i rec'd a snipping curt answer back asking why i waited 8 days to let him know... and i was told to pay myself, ship them back for a refund which he would include this shipping, but i'm still not certain and i was NOT going to be out another dime to send back rotten stems?? should i place them back in their 4 inch pots that were just dirt?? and pay for that?
i should have notice when a mail order business charges to "handle" and pack the plants that's not a good sign, after all it's a mail business. if it wasn't the busiest time of the year for me to pack them up, take an 1/2 hour ride to the post office...(60 minutes round trip), and ship BACK i..wish i had the time to pack this absolute garbage up and ship it back but i don't...a whopping 32.65 for rotten plants. BEWARE! NEVER EVER again. i would never recommend them to anyone! wish i had more time to fight this one, but his time of year i have to pick my battles.....being ripped off is an awful thing! unfortunately for me it's not dec.!
Took a chance & ordered several mazus reptans late last fall - the lady I spoke to there said she couldn't guarantee they'd overwinter given the late start but they would probably be ok. The plants arrived in good shape & I am very pleased with their continued growth thus far this spring - all made it through a cold winter, most have doubled in size & all of them are covered with the prettiest purple flowers. The shipping charge wasn't cheap but I am very happy with the quality of my plants.