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On Nov 17, 2009, julianchandler Stillwater, OK wrote:
On November 10, 2009, I ordered three strawberry begonia plants from Accents for Home and Garden at a very good price (less than half that which was charged by some other companies). Six days later the plants arrived at my home--lush, green, and healthy. No hassle, no problems, great plants.
The plants I ordered arrived in decent condition and size. Compared to the price of other vendor's, I was very happy to get them. Well packaged. Nice selection of plants I can't find locally but really enjoy :).
I ordered 9 plants last week and they arrived today in amazing condition. Considering they had to fly all the way across the country, I think this is amazing (and worth the shipping cost)! One plant I ordered they were out of, and my money was quickly refunded. They also told me when they expect the plant to be back in stock again. Considering how many amazing houseplants they have, I plan to order from them again in the future.
Three months ago, in the spring, I placed an order for a few small advertised Cleyera plants from Pepper's. I sent in my check, and noticed it cleared a few weeks later on my bank statement. Anxious to receive my plants, I emailed Pepper's, inquiring when I could expect my plants. I received a response the next day. They informed me that these plants would not survive in my climate, and promptly asked if I wanted a refund. I then said in another email, that I had a greenhouse for the plants, and was still interested. They then informed me that their Cleyera plants were too small, and were waiting for them to get bigger.
About a week ago, I sent another email, again inquiring when I would receive my plants. I have yet to hear a response. If they were closed, or left on vacation, it would seem like an electronic response of some sort would inform me as to what the deal is. I'm disappointed, and would accept a refund now. If you advertise a product, it should be sold to whomever wishes to purchase it.
On August 14th, 2009, atajr changed the rating from negative to positive and added the following:
Yesterday, I received my beautiful Cleyera plants. They were packed well, and received in excellent condition. I previously gave a negative rating because, after an earlier response from Pepper's, I thought they didn't want my business, and after about a four month wait for my plants, it appeared my hunch was correct. However, after posting my dilemma, Pepper's contacted me within one day, and cited being on vacation as reason for the delay in getting back with me, after I recently "re-queried" as to when my plants would ship.
All in all, there was probably just poor communication between us.
On Jul 20, 2009, KatherineKaneko Mamaroneck, NY wrote:
My plants arrived in a small priority mail box, one was crunched and I was very worried. I planted all of them, and now, three months later, every single one of them is flourishing and huge and beautiful. I am so delighted with this nursery -- I can't wait to order again. Thank you for having such interesting and hardy plants.
I am so pleased with Peppers Greenhouse. I ordered, sent a check and before long two beautiful walking iris plants arrived. I will not hesitate to order again. Thanks
I had placed a small order of 3 plants. Two tropical hibiscus(Orange and Red hot) and a Crossandra (Firecracker) plant. I was pretty impressed with their prices. I have not seen any one selling Tropical hibiscus for $4.95. Looking at the prices I was a bit worried about the size of the plants. My order arrived yesterday and all the three plants were individually packed nicely. I'm happy with the size of the plants as well. Hopefully they all will do well for the rest of the season and years to come. Overall it has been a great experience working with Pepper greenhouse and would not hesitate to order again.
On July 17th, 2009, atprocks changed the rating from positive to negative and added the following:
The Crossandra I had ordered started blooming. It turns out the flowers are yellow. I had actually ordered the orange version. Least I would expect is they deliver the right plant.
I waited for 2 months to see the bloom and its giving out different color ? Not happy at all..
Now I have two hibiscus plants which still havent started blooming.
Hope the color of their blooms matches with what I ordered.On August 11th, 2009, atprocks changed the rating from negative to neutral and added the following:
I received a mail from Pepper's greenhouse saying they would send me the orange Crossandra's . I'll touch base with them. For now I'll change the rating to neutral. Based on how the rest of the experience goes I'll change my rating again later.
Thanks,
MaheshOn August 18th, 2009, atprocks changed the rating from neutral to positive and added the following:
Even before I could contact Pepper's greenhouse, they sent me a new Crossandra plant. Hopefully Orange flowering one. Im truly impressed. Going forward, I'll contact them before expressing my concerns/issues on DG. Appreciate the quick response
I ordered online Wed. morning, plants were delivered Friday afternoon. Plants arrived in perfect condition. I am very happy with the size, quality, and appearance of the plants I ordered, as well as the packaging. I will continue to order from them in the future.
On May 24, 2009, vossner Richmond, TX (Zone 9a) wrote:
I purchased streptosolen and was so pleased with the promptness of shipment and quality of plant. I recommend this seller and won't hesitate to buy from them again.
On May 23, 2009, kimarj (Kim) Philadelphia, PA (Zone 6a) wrote:
I am very pleased with my plants from Pepper's Greenhouse! Nice sized healthy plants. Great packing and fast delivery.Wonderful customer service! I just placed another order : )
On May 18, 2009, jrwbirds Elberfeld, IN (Zone 6a) wrote:
Very pleased - plants were sent when I requested - were packed well, Prices are reasonable and refund sent for plant and shipping for one not available. As I read some of the negative comments, I could not believe we had dealt with the same company.
I will order again.
On May 12, 2009, jimmy2 live oak, TX (Zone 9a) wrote:
i orderd a perfume tree last dec, they said not in stock,waiting for growth, well they did not have ready 6mon later, i i ask for a sub plant, they gladly sub a different plant, thanks for sending the plant fast, great service,and honest company,thanks for not adnoring my emails ,
Rude, poor customer service and 10 pitiful excuses of plants I received. I am going to contest the charge with paypal, screw their no return policy. I paid over $6 a piece for seedlings that couldnt possibly bloom for at least 2 or 3 seasons. This same plant (Golden Shrimp), I can get full-sized, WITH BLOOMS, from the local Calloways for 8.99, but they were not in yet, so I figured I would try Peppers. Folks, please do not order from these people, they are rude, and their product is inferior.
On May 21st, 2009, chuckgann changed the rating from negative to positive and added the following:
Fred has agreed to refund my money for the plants. The customer service was very good and I retract my previous comments. I admit I am new to mail-order plants and was not fully aware of what to expect as far as plant size.
On Apr 23, 2009, BlissfulGarden Baton Rouge, LA (Zone 8b) wrote:
I ordered pelargoniums from three growers on the same day, with the intention of seeing which one provided the best plants, prices, shipping and service. To my pleasure, all three delivered healthy plants. The plants from Accent/Peppers were midsize of the three growers (one grower sent larger plants and one sent smaller) and their price was slightly higher. Their shipping was about the same amount as the other two. Their packaging was careful and the plants were in fine condition. I'm sure they will perform beautifully. I was a bit disappointed that one of the plants in my order was out of stock. I was not notified of this prior to shipping; there was just a small handwritten note inside the box that said, "Staghorn oak n/a - Refund to PayPal." When I checked my PayPal account, there was no refund posted, so I emailed and asked about it. They responded by processing the refund the same day. Overall, I'm pleased with the purchase and I will consider Accent/Peppers for future purchases.
On Mar 31, 2009, trackinsand mid central, FL (Zone 9a) wrote:
ordered two Streptosolen's on the 25th and they arrived in perfect condition AND blooming today, the 30th. couldn't be happier as i have been searching for this plant a long, long time.
On Mar 31, 2009, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Apr 5, 2009 10:52 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
I ordered 4 Rue plants about and month or so ago, received them last week, just the right time since the ground is now workable. The plants were packaged very well, no dirt all over the place, they are a nice size, green and the soil was still wet. I am please with this company, easy ordering, and timely delivery.
On Mar 23, 2009, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Apr 5, 2009 10:51 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
On Feb 24, 2009, wormfood Lecanto, FL (Zone 9a) wrote:
I bought 6 Begonias and they are doing so well. They came packed with a heat pack in the dead of winter, didn't even lose a leaf. I normally would have killed begonias by now but I believe they are hardier and healthier coming from the north. I'm so happy with the plants and the company that I check their website first when wanting to order something.
On Feb 24, 2009, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Feb 23, 2009 9:10 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
Thank You, you business and comments are greatly appreciated."
On Jan 6, 2009, Seaecho Phelan, CA (Zone 8b) wrote:
I have ordered from Accents several times, and have receivded nothing but the most healthy, vigorous of plants! I ordered four plants last Friday, and got them today, Monday! Very quick. The plants are just beautiful, and as always, I am very happy with Accents. I will continue to do business with them and highly recommend them.
On Jan 6, 2009, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"
On Jan 5, 2009 10:26 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
Thank You, We greatly appreciate your positive comments. It is a pleasure to serve you."
On Nov 15, 2008, gardenlemur Pittsburgh, PA wrote:
I am very pleased with my order from Accents.
Before I ordered, I emailed some questions and all were answered promptly and completely. I ended up ordering four, different peperomias. They were out of one, and immediately issued a refund to my account. The other three arrived quickly and were packaged perfectly.
I am surprised by how big and healthy the plants are. They have many plants that are on my wish list, so I will certainly be back for future purchases.
On Oct 6, 2008, Kizmo Marietta, OH (Zone 6a) wrote:
I have been searching for a Tolmiea or 'Piggyback' plant for quite awhile. My local florist/nursery couldn't aquire one for me, for some reason. After reading the reviews, I decided to check out their available items. Turns out I ended up with 5 different plants! I placed my order 9/30, and rec'd it on 10/4. All plants were packaged carefully, no damage, great condition! Will keep this seller on my lists for future orders!
On Oct 5, 2008, Hillbilly_Gran Jasper, AR (Zone 7a) wrote:
The plant I purchased was unavailable. I immediately received an e-mail offering a substitute or refund. I appreciated being given the option. I opted for the substitute, it was shipped promptly and arrived in great shape. This is my second experience with this company, the first was equally delightful. I will be back.
purchased salvia sage purple majesty (6 plants). Purchased online on Sunday and by Thursday they were delivered!!!
Packed well, very healthy, and I am very pleased with
the price. I highly recommend this company.
My order arrived after having received both a confirmation and shipping/tracking e-mail, and in only two days. The plants were as I expected and in perfect green health. I would definitely order from them again.
On Sep 4, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"
On Sep 11, 2008 12:26 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
On Aug 18, 2008, TexasPuddyPrint Edinburg, TX wrote:
This is my first time ordering from this company and they are fantastic! I placed an order the evening of 08/12/08 and received a quick reply confirming my order then received email on the 15th with the shipping information.
What surprised me even more was I received the plants on 08/18/08. WOW!!! They were packed quite well and are all in wonderful condition. Am extremely pleased with the plant sizes and root systems too. I will surely order from them in the future as their plants and service are wonderful.
~ Cat
On Aug 18, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"
On Aug 18, 2008 10:00 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
Your positive comments are greatly appreciated. A pleasure to serve you."
On Jul 26, 2008, celticgreenman Bridgewater, NJ wrote:
I ordered a piggyback plant from this company. I received it only three days after I ordered it! It was packed beautifully and the plant was green and undamanged it was just perfect! I would order from this company again without hesitation!
On Jul 26, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"
On Aug 8, 2008 11:04 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
We greatly appreciate your positive comments, a pleasure to serve you."
On Jul 8, 2008, Redheaddstpchld Rock Hill, SC wrote:
I sent my money order last Tuesday 7/1/08, and received my plants in the mail yesterday 7/7/08.
Sure fast shipping! I sent emails, because this was my first mail order purchase...and, they were answered, in one to two word answers.....but, they were answered none the less.
My plants were in great shape when they arrived....and the prices can't be beat!!
Will be ordering from them again, until I have a reason to not order from them.
Excellent shopping experience! I've been looking for a String of Beads plant for months and finally found one here. They shipped it quickly and well packaged. I also ordered a Chenille Plant and a Ficus pumila Quercifolia (Oak leaved fig). All plants are healthy and ready to go. Thanks so much!
On Jun 25, 2008, LindaCA Concord, CA (Zone 9a) wrote:
I just got an order from this company. I would not have ordered from them if I had looked here first, so I was pleasantly surprised when my plants arrived alive. They are small but seem to be healthy. They were mailed out on a Friday which surprised me because most places wait until Monday so they won't be left in a warehouse over the weekend. They were pretty dry but not wilted. The shipping was kind of pricey but not outrageous. I will order from them again. They have lots of unusual plants and the prices are good.
I too was hesitant on ordering because of the negative reports on this company but did order Spigelia Marlandica (Indian Pink) and received 8 very nice, healthy, and well developed plants. Each plant's pot was wrapped to prevent dehydration, were well packed, and shipped USPS - Priority. Until given good reason not to, I will order from this company again, without qualm.
i got the plants, ceropegii woodi variegated, rather rare....i did get a tracking number and was able to get them in time for them to be watered ..... as a result of them sending me the tracking number,,,,,,as they were very dry and soil had come out ,, so kudos to them for this. at one point i thought the transaction could have gone very bad, but they came through and made it a great transaction!!!
thanks fred and nice supple plants from peper's green house, i would do business with them again.
reasonable shipping to alaska, reasonable prices for plants, as well
I was a little hesitant to purchase from this vendor based on some of the negative reviews, but they had good prices on a couple of things I wanted, so I placed a small order to give them a try. I ordered two begonia plants.
I promptly received an email receipt, and later received a status, and then a shipping notice. Plants arrived promptly and very well packaged. They appear quite healthy and in good shape. Being begonias (and I'm a newbie at them), if they don't make it, I expect it will be because of me and not them.
Based on this experience, I would certainly try them again next time they have something I am interested in.
On Apr 21, 2008, Idahoan Boise, ID (Zone 6a) wrote:
Wow! What a delight to open the package and find all of the plants doing well! All 5 plants were in beautiful shape. I was really afraid that our weather would do the plants in before they even got to the house. We are currently sitting under an Arctic cold front and the max temperature is 43 and the minimum was in the low 20's.
The plants were wrapped exceptionally well. There were no broken leaves and no bud drop. The flowers were all open with a couple of petals creased. Considering the plants went from Delaware to Idaho over the weekend I could not ask any supplier to do a better job!
Three cheers to Accents and the Postal Service for bringing the plants straight through with no delays!
Received my order, a very hard to find item, in not only top quality condition, brimming with good health, but in a very timely manner. Packing very professional with health of plant in transit obviously a foremost concern. I am very pleased with this company and they will receive the lion's share of my mail order business after this experience.
