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On May 15, 2009, green76thumb Radford, VA (Zone 7a) wrote:
I was very pleased at the beautiful, painstakingly packaged plants I received. The order was processed very quickly and the plants were nice sized and healthy. It was wonderful to find so many of the uncommon plants I was looking for in one place, since shipping is so expensive these days. The prices were great too!
HOWEVER, I can't leave a positive rating.
I was very disappointed to receive an email from PayPal (no communication from this seller) telling me that I had received a partial refund for an item that was not in stock. (Nice that they also refunded part of the shipping charge though.) This email was sent the day AFTER the order had shipped, thereby preventing me from having the option of cancelling the order. The plant that was not available was THE plant that I most wanted. (And there was no information as to whether this plant would be available again soon or not.)
Because of this, and now having read the negative feedback here, I am not sure if I will order from this vendor again. If I do, it will be with a lot of concern as to how the process will go.
I would not have these misgivings if the seller had just contacted me, before the order was shipped, to tell me the situation and give me the option of cancelling my order--and, in this case, I definitely would not have cancelled it.
I'm not sure I will order again, unless it's something I can't find anywhere else. I ordered several tender herbs from this company, which were shipped to my midwest location during a period of below-freezing temperatures and snow [which had been forecasted well before the actual shipping date]. Also, this shipper sent my plants later in the week, which meant that they were left in an unheated postal depot over a weekend. Some of the plants were DOA, while others showed very definite signs of lack of water/light/exposure to freezing temps, but I think with a little care those will pull through. The owner did tell me to ship the plants "I didn't want" back for a refund, but, by the time I pay shipping, it won't be much of a refund. Buy with caution.
On Apr 1, 2009, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Apr 1, 2009 8:29 AM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
When packed and shipped the 4-5 day forecast was above freezing, weather changed slightly to 28-30 degrees, the plants did not freeze, but some were dry. Offered the buyer to return plants that were damaged for a refund, which will include all costs returning to me. I am waiting for the plants."
On Aug 6, 2008, losmilagros Loxahatchee, FL wrote:
We order two Silver Dollar Eucalyptus ,come in perfect condition.But four Violets ,come packed the pots in from of each other and the soil, from both pot ,dried ,smash the plants inside.The plants are in pieces.Of course ,not refund or exchange.Another order are Congo cockatoo,where we have received back order,but when you going to the web site ,their show their have 28 in stock.(???????????)
On Aug 6, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"
On Aug 8, 2008 11:02 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
If you look closly to the inventory of Congo Cookatoo, you will find that is a (minus) figure (-28) showing that we are oversold by 28 plants. Our system will still take the order but it is showing you that you may have to wait or receive a refund. We strive to keep the numbers current, but with live plants, that can change daily as not all plants in a group are of shippable quality. If we feel the wait is long, we issue a refund."
eBay purchase. Recieved plant quickly. Nice plant. HOWEVER, there is no communication at all. I have e-mailed several times. All I wanted was feedback on eBay. It's been about a month, no feedback, no e-mail.
On Jul 14, 2005, susancva Culpeper, VA (Zone 7b) wrote:
You kinda have to take a chance on this nursery. I've ordered many times both on Ebay and from the online catalog. I've received beautiful plants as well as scraggly plants. They are fast and have the lowest shipping rates even if there is no communication whatsoever.
My most recent order had nice plants except one of my plants(spotted angel wing) looks nothing like the picture on the web. I did receive a nice Sophie Cecil begonia as well as 2 hoya plants.
