I decided to try out this nursery and placed an order; communication was really poor, seller did not notify me when they will be shipping the plant only when they decide based on the weather, which I wasn't happy about at all, would be nice to know when the plant is shipped or will be; once I finally received the plant it had no documentation, descriptions or how to take care of the plant, in few weeks it was not doing too well so I did some research and and tried to take care of it based on what I read online which did not help so I sent them a message asking for assistance on how to take care of the plant, had no response; finally I sent them a message in less than a month if I could return the plant and here's the response I got:
"No returns. when a plant arrives to you alive ,our responsibility ends. That is a very easy plant to grow, thriving on neglect."
this is a very poor response to a paying customer, short, arrogant with attitude. This is definitely not good customer service. I'm not going to buy from this nursery again, good thing I didn't spend a lot of money. I bought from other nurseries online before and this is by far the worst service I've had
On August 28 I placed an order for a "madusa's head" and "flame leaf spurge. I never received a confirmation eMail or tracking number.
My messages were curt and the responses, were all repetitive of how an eMail is sent right after a purchase was made. None of the response had given me the information requested; confirmation, tracking number...
Adding insult to injury, pictures online are terribly misleading. The plants received were in a USPS box that looked like it was trampled on and the plants themselves looked just as bad as the box they came in.
please refer to my facebook page to see the online pictures and the actual plants received.
On Jun 25, 2014, planthugger Rogersville, MO wrote:
Two of the plants they sent me had a fungal disease. I took photos with them still partly in their packaging and sent them to them, asking what I should do if one or both died. No response. Sure enough, one died. I sent another email telling them this, and again no response. I don't recommend them at all and won't order from Pepper's Greenhouse again.
On Jun 17, 2014, texasbelle Mid Gulf Coast, TX (Zone 9b) wrote:
How do these people stay in business? I placed an order with them over two and a half weeks ago and have neither heard from them nor received my order. I have emailed them and called and left a message - still NOTHING! I will not order from them again....if I can't find a plant somewhere else, I will do without.
On Jun 1, 2014, daw4220 Mendon, NY (Zone 6a) wrote:
Order number 14580511
I bought three each lavender and anemone. I contacted this company by e-mail twice and informed them that none of the three anemone have shown any sign of life yet. Considering it is June, I don't think these plants have survived and they have yet to respond to my request for advice. I don't like leaving negative feedback, but I feel I have no other choice.
Posted on May 1, 2014, updated May 8, 2014
I placed an order last week for 2 jasmine plants.
They haven't shipped yet. I emailed them 2 days ago to cancel as per website. No response. I called them and they didn't bother checking my order. Said we will respond to email. I told them I sent email 2 days ago with no response thus I m calling today. She goes we are very busy with running the nursery we will respond to ur email. And hung up !
No professionalism. I m also very busy. But I managed to email n call. Be courteous and respect my time as well. I ll not b ordering from them again. There is no communication n lady was arrogant. Regret ordering .
On May 8th, 2014, mirabelle2 added the following:
UPDATE : May 8, 2014 !!!!!
I called again, and they have refused to look up my account and tell me about my order. they have said they are very busy, 2 weeks behind. I should send an email. i told them i already sent an email about 10 days ago and got no response. Lady was very rude and repeated we are 2 weeks behind and we will get back to you. Its OUTRAGEOUS the customer service you get from this company. I have ZERO update on my order. Please dont order from this company.
On Oct 24, 2013, Floridabully Cape Coral, FL wrote:
This seller sucks. I ordered a mint tree and in three days it was dead. I contacted the seller and he did not contact me back. I told him that I would Contact Paypal and he finally he contacted me and said send it back.I asked him for a shipping label and no contact again. I contacted paypal and they ruled in my favor.Don't buy from him!
I ordered online on 10May - 24 variegated hakone and 10 gold hakone in two transactions. I received no email confirmation or any correspondence to confirm the order (only indication was the charge on my credit card). At no time did I receive an invoice/receipt or confirmation of shipping.
By 26May, still nothing. I emailed. I was told then, one part of the order was shipping and that the remainder was on back-order. I finally received the first 24 plants early in June and 10 plants in early July.
Obviously, had this information been available or communicated, this would have led me to purchase elsewhere. Instead, my card was immediately charged and I had to chase Peppers' staff to get information. In all correspondence, I received only blunt one-liner responses.
The plants are indeed well packaged and arrive in good condition, but don't be fooled by low plant prices - shipping & handling is astronomical and should be reflective of the expectation of service.
Posted on March 20, 2012, updated March 20, 2012
Posted on March 20, 2012, updated March 20, 2012
Posted on March 19, 2012, updated March 20, 2012
I ordered because i wanted a Pagoda plant which it said was in stock but it wasn't. My package arrived in good time and the plants look fine, however, shipping and packaging is expensive. I wouldn't have bothered for just the 2 plants i received. I should have been told when the order was confirmed that it wasn't available.
On March 20th, 2012, Fiona5 changed the rating from neutral to negative and added the following:
This morning, 12 hours after receiving my plants i notice the stem of the Lollipop plant is full of Brown scale! On March 20th, 2012, Fiona5 added the following:
As you can see his rebuttal is angry, rude, and sarcastic as in his other negative reviews. I agree in most cases calling the seller first is the route to take, but in this case whether i had given him chance to respond or not it would not have changed the fact that there were scale on my plant! I would still have said that in my review. The measure of a good company is how they deal with problems. Look at his response, need i say more?On March 20th, 2012, Fiona5 added the following:
I will add that his receipt states clearly "ALL SALES FINAL, NO RETURNS/REFUNDS"On Mar 20, 2012, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Mar 20, 2012 6:30 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
I usually do not post rebuttals to comments left here on Dave's. During the past 12 months, I have shipped over 3200 orders to happy customers. It has been a great pleasure. As you can see of those customers, only 16 have posted comments here on Dave's and (1) of those was Negative, this one. Therefore, I do not consider posting on the Gardenwatchdog to be relevent to the true character and operation of a particular business. I receive many emails directly to me expressing appreciation for the variety of plants we offer, along with reasonable prices. Below is a copy of the email I have just sent to Fiona5.
I first want to thank you for getting a post to Dave's Gardenwatchdog so quickly. I received your email at 12:37 and one from Dave's at 12:42. That means , in 5 minutes you could send me a email and also to Dave's and they could get an email to me. That is outstanding! There was no delay in finding bugs and getting on the horn right away. Your first neutral rating on Dave's was unwarranted enough ( not receiving a plant that you had already been refunded for including postage), but, when you changed that rating to negative without even giving me a chance to answer your email, took "first Prize". Why don't you send ALL plants back to me, including the bugs, and I will refund all charges including return postage. I have inspected the remaining 52 pots of Lollipop plants in my nursery that yours was chosen from and found NO bugs, so, I want to see them. Remember the refund will only be issued once ALL the plants that your received, along with ALL the bugs are in my hands. This could have all been eliminated if you had only had the courtesy to contact me first, but no, you wanted to show all your laundry to the world.
Posted on January 10, 2011, updated January 13, 2011
ATTENTION potential shoppers: I ordered two zebra basket vine - paid & waited. Fred emailed me a several days after about delay in shipping due to a cold snap. Understandable. I emailed back inquiring about expected duration based on local forecast so that I can plan appropriatedly (reason - purchasing plant for mom's bday at end of Jan & so need plant before then - in the case of extended delay maybe i can refund and purchase elsewhere). I received no reply for an entire week. I waited b/c i understand Mr. Fred is probably pretty busy. Then I emailed the guy again expressing I do not appreciate ignored emails and would like a refund otherwise expected shipping soon. This is how he responded word by word, his own:
"maybe you in Ca. do not understand cold weather but we cannot ship live plants in the mail when the temps are in the low 20's. THEY WOULD ARRIVE FROZEN AND DEAD. If you cannot understand this, then yes, i will cancel and gladly refund your payment. FURTHERMORE, I DO NOT INGORE EMAILS.
Waiting your decision.
I am stil in awe at this lack of professionalism: LOLing very loud. His response speaks for itself. Customers better hope your orders go perfectly or else Mr. Fred is going to turn Hulk and skin ya alive. Other comments/review on this forum shared similar exprience. This is the First and Last time I shop here.
On January 13th, 2011, jimbobwae added the following:
Update: Some funny news. Cancelled my order with Fred the Hulk and ordered the same plant from another online seller: Studley Flower Garden. I bought the plants for 2pennies more but there is no packaging ($2) fee. Get this, Studley Flower is located in New Hampshire (North of Deleware and colder) and the guy ships me the plants NOT FROZEN AND NOT DEAD. I ordered it Monday and got it Thursday. The moral of the story: there are better more professional sellers out there. I am glad to share this information with my fellow plant buyers. Best regardsOn Jan 13, 2011, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Jan 10, 2011 11:40 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
Maybe we should show the complete threating email this buyer sent me :
Hey there Fred,
I do not appreciate my previous email ignored. If i do not receive my order by Friday this week (1/14/11) I expect a full refund to my purchase. If no response by then, I'll leave let my bank and paypal deal with your organization.
Also my initial reply to his order was 18 hours later, not several days. (order placed 1/1/2011 at 2:11 P.M. ------ my reply was on 1/2/2011 at 08:17 A. M.
On Jul 26, 2010, garden4truth Pittsburgh, PA wrote:
Just received my order of 6 Arizona Sun Gaillardia today. There's a total of one and a half dying flower and ALL of them had yellow, wilting leaves. Not one of them had healthy leaves on half the plant. I am hesitant to even spend the time to plant them in ground. The way is was packaged and shipped couldn't have helped. They came in wrapped in USPS packaging tape, all placed sideways in a standard USPS box - two layers separated by a cardboad. Had it not been the one and a half wilting flowers, I would have thought I received 6 pots of 4" weeds! Definitely a lesson learned.
I had a very unpleasant experience with this store.
I ordered 7 plants. I was happy when I got my package, because they delivered it quickly. However, I was disappointed after I opened my parcel.
First, the parcel was unwell packed, sand dispersed the entire box. then, all the plants cram into together in the box, plants overlie to each other. This caused one pot was broken, and the bare root showed up. One begonia's leafs were jammed and broke, almost all the leafs. These plants looked like that had under attack by hurricane Katrina.
Moreover, only 1 plant's portion was okay, the rest were small. Some begonias had tried cane, or only with few leaves. One plant had only one stem with 2 leafs on the top, it looked so weak when I opened the box.
Therefore, I took some pictures, then wrote them an email. I was not care about the broken pot, I just want to complain about the size of plants were very disappointed. I hope they were able to do something to mitigate my dissatisfaction.The answer that I got was rude with kind of harsh tone. They simply told me to send all the plants back if I was not satisfied my order, and that's the only solution they would give. The thing was, I've already repotted some plants due to the weakness appearance of the plants. I was not intend to return all the plants. However, once again, rude and sarcastic words on their returned emails.
Finally, I determined to send all plants back and got my refund back. I've tried to do my best to pack those plants well, and I've told them that I was not sure those plants would look okay after return.
Few days later, I got my refund and attached a note from them. No surprise! Very offensive and discourteous of their words. I clipped the words they replied me. Here it is:
"If those plants were wrapped the best you can, then you can't do much."
Can you believe this?
I will NEVER EVER buy any plants from this store, they are not trustworthy AT ALL.
PS. Their shipping fee is double as original postage, I assume that they just add "return postage" in it, in case customers return their plants. Why? Go figure yourself.
On May 7, 2010, tobee43 groveland, FL (Zone 9b) wrote:
i ordered 4 congo cockatoo. they were sold in 4 inch pots. the order with shipping and handling was extremely expensive, however, i had someone who very much wanted them in their summer container garden so i thought i would give this company a chance since i lost ALL of mine over this cold winter.
due to the fact that many plants ship from zone to zone and from different environments, when any shipment arrives, as i do with all my plants these 4 plants were placed in an area to adjust prior to planting. i usually allow the plant at least a week prior to transplanting.
wish i had time to get this up before now, but it's been the first break i have been able to sit at the computer, so i hope i'm in time for some people to warn.
almost immediately these plants showed signed of root rot. (indicated browning then blackening at the stem base.) when i attempted to get them out of their pots the root system was no bigger than approx 1/2 inch..at best...and rotten. since i have grown these plants on a rather large basis myself i am familiar with their root systems...these plants were never ready for a 4 inch pot... and, perhaps since i design container gardens and flower beds as well as a grower for over 25 years i know a bad root system when it see it.
there simply is no excuse or reason to sell cuttings and try to pass them off as 4 inch plants. it is outrageous. does this guy think people don't know the difference between a plant and lightly rooted cutting???
i did email the company and told them about the terrible condition of the plants and told them i was going to fight the charge with paypal. i rec'd a snipping curt answer back asking why i waited 8 days to let him know... and i was told to pay myself, ship them back for a refund which he would include this shipping, but i'm still not certain and i was NOT going to be out another dime to send back rotten stems?? should i place them back in their 4 inch pots that were just dirt?? and pay for that?
i should have notice when a mail order business charges to "handle" and pack the plants that's not a good sign, after all it's a mail business. if it wasn't the busiest time of the year for me to pack them up, take an 1/2 hour ride to the post office...(60 minutes round trip), and ship BACK i..wish i had the time to pack this absolute garbage up and ship it back but i don't...a whopping 32.65 for rotten plants. BEWARE! NEVER EVER again. i would never recommend them to anyone! wish i had more time to fight this one, but his time of year i have to pick my battles.....being ripped off is an awful thing! unfortunately for me it's not dec.!
On Apr 13, 2010, Nigella Wilmington United States wrote:
Posted on April 13, 2010, updated April 13, 2010
Posted on April 12, 2010, updated April 13, 2010
Posted on April 8, 2010, updated April 12, 2010
I placed an order with this company, mostly based on the positive comments read here, on March 28, 2010. The order consisted of 6 pots of Sinaloa sage and 2 pots of French tarragon. The total shipping charge online was $11.75 for the 8 plants.
Today I got my shipment - that is 2 pots of French tarragon. From the sale slip it looks like that on March 31 they already decided to sell me only the French tarragon but didn't have the decency to notify me about this minor event, namely, that the bulk of my order would not come.
To add insult to injury, they charged $13 dollars for shipping the two tarragons as opposed to the original $11.75 for the entire order of 8 plants.
I order most of my plants by mail, so I do know that this shipping charge is way too excessive but most importantly I find the company's policy dishonest - changing the the price after the fact without the customer's knowledge is a big no-no.
Moreover, I find their behavior rude and inconsiderate - they should have notified me as soon as they decided not to send the bulk of my order or they found out that they don't have those plants any more - so I could look for them elsewhere. Or maybe I would have canceled the entire order, since I was after those sages, the tarragon was just an 'afterthought', added in the last minute.
Very bad experience, I will not order from this company again. I will check with my Visa to see what they charged and when.
I am actually outraged.
On April 12th, 2010, Nigella changed the rating from negative to neutral and added the following:
I must correct myself and apologize to Fred, the owner of Accent for home and Garden.
I got first a very angry letter from him but later, in several exchanges he explained to me that the 10 plants his website indicated was a wrong datum, because actually he didn't have any sinaloa sage, he lost even the mother plant during this winter. I think think that had he notified me in advance all these could have been avoided but that does not mean that I want to with was myself of my rushing to conclusion to fast.
The sale slip was a bit confusing. In fact he didn't charge $13 for the shipping alone, but in toto $13 for the 2 pots of tarragon and the shipping. I just double-checked this vith my CC carrier and this is the fact. So, while I am very sorry that I didn't get my favorite edging plants for the tarragons I got a very fair deal shipping included.
Of course, I will send him an email with my apologies but I think a public correction of my previous statement and an apology of mine in this case mean much more to him since this could effect his nursery's reputation.On April 13th, 2010, Nigella changed the rating from neutral to negative and added the following:
The owner bombarded me with emails after emails ( that I must straighten up things on Dave garden and I told him that I would do that as soon as I talked to my Visa credit card company. But every email was very rude, no salutation and the mails were closed either by nothing or by 'my name is Fred'. I told him in my answers that he could have been more polite and rudeness is not part of our dealing.
I also mentioned that if he could spare so much time to write rude emails, maybe he could have spent two minutes to notify me in advance,in late March, that he would not send me those Sinaloa sages and this could have saved him a negative evaluation on Garden Watchdog and a huge disappointment for me. His answer was that he has no time for corresponding. However, on April 8, after I posted my comment on "Dave" I got 4 email from him. And several emails the following days. Not one closed with "sincerely", or started with a proper salutation.
Yesterday I apologized to him in private and in public. Did he say a thank you? NO. So this man is rude by nature, I am sorry to say.
I can believe that he lost his sage plants. However his manner is not what I am used to getting in trade in this country. A minimal courtesy is necessary in business.
I get 98% of my plants by mail but I would not have a garden if online vendors acted like he did. On April 13th, 2010, Nigella added the following:
The owner bombarded me with emails after emails that I must straighten up things on Dave garden, and I told him that I would do that as soon as I talked to my Visa credit card company to verify how much I was charged. But, I have to tell you, every email was very rude, no salutation ever, and the mails were closed either by nothing or by 'my name is Fred'. I told him in my answers that he could have been more polite and rudeness is not part of our dealings.
I also mentioned that if he could spare so much time to write rude emails, maybe he could have spent two minutes to notify me in advance,in late March, that he would not send me those Sinaloa sages and this could have saved him a negative evaluation on Garden Watchdog and a huge disappointment for me. His answer was that he had had no time for corresponding. However, on April 8, after I posted my comment on "Dave" I got 4 email from him. And several emails the following days. Not one closed with "sincerely", or started with a proper or any salutation.
Yesterday I apologized to him in private and in public. Did he say a "thank you"? NO. So, this man is rude by nature, I am sorry to say. I read 4 pages of comments on his operation and I see that he thanked some of the positive comments but never apologized to those whom he wronged. I should have done more reading before ordering.
I can believe that he lost his sage plants. However, his manner is inexcusable, not what I am used to in trade in this country. A minimal courtesy is necessary in business.
I get 98% of my plants by mail but I would not have a garden if online vendors acted like he did.
Ordered plants from these people last year. The order was not correct and they lied when they claimed that a certain plant was unavailable and that the refund (in dollar bills yet) was somewhere in the plant boxes. The plant was still being sold on their website that day. I do not have any idea why they decided to cheat me out of seven dollars but I do know that I would not order a dead weed from them. If you do order make sure to use paypal as they will get your money back. The plants that were sent were not worth the effort it took to keep them alive/I should have tossed the lot onto the compost heap. If you want to be cheated and lied to order here.
I order 4 items, two Wrong items. The jasmine india bell and grand duke are actually jasmine maid of orleans with single flowers. I claimed for refund, but they insisted that the jasmine india bell is single flower plant... only refund me the money for grand duke. They refunded the money to me very quickly and told me I can keep the wrong plant... but I really don't need so many same plants.( I already have one very large jasmine maid of orlean plant at home before I purchased items from this website. )
I received a Northern Lights begonia from this Peppers Green house (Accents for Home and Garden), the main plant was black around the edges and had two smaller rooted pieces with it. I posted a pic on the begonia forum and some of the DG friends thought I should email/write or phone and let them know. I emailed Mr. Pepper and was told they do not send pieces of plants and that I had planted the leaves with no roots, the plants were too wet and in too big a pot. I had JUST gotten them, they did not have time to get in this kind of shape! I had just planted them and washed the dirt off the main plant and the small rooted pieces - of course they were wet!! I have been gardening for over twenty years and my yard and gardens has been on several city and garden tours, I think I know a piece of a plant with roots on it when I see it and I know a POOR quality plant with blackened edges when I take it out of the box. There are too many other nurseries out there to buy from rather than to deal with a rude individual such as this who insinuates his first time buyer/customer (which I was)are such stupid gardeners! This was my first and LAST dealings with Peppers Greenhouse!
This morning (Sunday) I placed an order for 3 plants paid for by Paypal. Unfortunately I did not read the "in stock" numbers for the items, and in less than 20 mintues I received a very nice email from them stating 2 items were out of stock. They asked if I wanted the one plant, or did I want to order other items? I apologized and asked that the order be cancelled. I received another nice email very quickly stating that it had been. With 1/2 hour the money had been refunded back into PayPal. My point is, WOW! With customer service like this for a cancellation, why would you not order from them? I will do so as soon as the ones I wanted are back in stock.
On July 29th, 2009, ChuLin changed the rating from positive to negative and added the following:
On 7/23 I emailed a 3-plant order; paid with PayPal. I received an email stating all three had been sent on Sat the 25th. I received the plants yesterday, but one begonia was missing and a not stated it was out of stock. It was listed as instock when I did the order. I wish I had been contacted as I could have picked another plant. The money and shipping cost for the missing plant has been refunded to Paypal. However, I cannot recommend this company, and would not order from them again. The two plants I received are spindley and do not look good. I was very disappointed. Had I seen these two plants anywhere, I would not have considered buying them for even a dollar each. I do not DO rescue plants...which is what they look like. I had high hopes when I ordered, but was sadly disappointed.On July 29th, 2009, ChuLin added the following:
Oh, did I mention the centipedeS? There was one yesterday that crawled out of the begonia, and when I repotted it today, there were three more in the soil. On Jul 13, 2009, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Aug 7, 2009 10:11 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
All plants are not full and bushy by nature, some grow tall and lean, some grow bushy and fat. The two plants mentioned were healthy and reasonably sized to the specific variety ordered. We try hard to keep the inventory up to date considering the large variety of plants we offer, however, we will not and do not ship an item if it is not of reasonable quality, therefore inventory may be off slightly on certain items."
I was searching for big leaf 4 inch silk pothoes and the man had them .so i ordered 3 plants and sent the money 25 dollors.when the box came i was shocked in this thin big box so thin i thought it might be a thin magazeen .i opened it and it was 3 tightly plants all so tight i could hardly take them out .when i finually got them out how terrible the plants were half cut from the plant fallen off from it being so tightly packed in a terrible packing.so tight that the plants were crushed and were not in 1 piece because of the packaging.i emailed him and told him but he didnt wan tto do anything.so in the pots 4 inch were the roots stuck in the pots and they were not in good shape and not nice i am very unhappy and if pepper green house was a good dealer with public he would make it right and send 3 more in a proper box as i am disabled and can not hardly go any were and i love plants and thought he would send plants in a proper box you wouldnt belive how thin and how he shouldnt of wrapped them in that package.i want my money back shipping and handling or 3 beautiful plants in a bigger box so they will be in good condition the plants werent.please help me and let others no im upset money doesnt come easy.he should make it right he was ruid
On November 29th, 2008, roxann123 added the following:
any nursary and owner who doesnt wan tto guratee there plants should neevr buy from them.as they must no we cant trust them or want to trust them.The owner was ruid and i will never buy from him again never.weneed to stop him from going on daves web as so many have had bad experence and he is a rip off.i am angry and he is rid and let all of you no wwe should not do buisness with a man who is ruid and wont guaretee his plants refund or send more plants as it is his fault the way they were packaged like so tight he killed the plants in such a thin package were they couldnt breath or get out 25 dollors down the drain .i might turn him in to better buisnesss i think i will unless he makes it right and send all the negative feed back to themOn November 30th, 2008, roxann123 added the following:
i want Dave to get in touch with him and want my money back or 3 plants in a bigger box so they can breath and live .they were in horrible shape and smusced.he shouldnt get away with this.i will turn him in to the better business bureal and make a complant if he does not send my money back, or 3 plants that are in good shape and not so tight you could hardly get them out or editor i will not stand for this
On Sep 30, 2008, haworthialover Nevada, MO (Zone 5b) wrote:
I ordered an ornamental grass from this company and I wish I hadn't. The plant arrived looking terrible brown and crispy and the soil was desert dry. When I e-mailed the company they responded with how hardy the plant is and they thought it would be fine. I have had the plant a month now (maybe more) and it is just now getting some green leaves. Yes, it is going to be fine, but it will probably take until next year to get it looking like it should. Apparently they neglect the plant because it can tolerate it, and spend their time doing something else.This is not right. If I had been informed I was ordering something that would look like death I wouldn't have paid the price plus shipping. I don't think I should have to wait so long for a plant to look decent. This was just a pathetic experience. Will not order from again.
On May 17th, 2009, haworthialover added the following:
As an FYI, this "tough" plant did not live for more than three months. If I could give a double negative rating I would. Perhaps this company should water their plants atleast once a year. :-(
On May 13, 2008, newgrandma01 Sioux Falls, SD wrote:
I purchased from this company thru EBAY, they took 10 days to contact me that it was being shippe and then shipped to wrong address, the ebay order shows my address but they are denying it, I printed off the order they ebay and sent that, i paid thru paypal and my address was correct there so they are jsut trying to come up with excuses.
On May 13, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
On May 13, 2008 10:37 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
This product was shipped to the Buyer's shipping address provided by ebay on the purchase invoice. It was purchased on 4/30/08 and paid for on 5/2/08 - shipped on 5/12/08 ( 10 days from payment ) which is not unreasonable during this period of heavy spring orders, especially during the week of Mother's Day. "
I purchased 9 Kent Beauty Oregano from this company. When they arrive 2 of them were broken and browning due to poor packaging and cold weather. They still had some green on them and I tried to revive them unsuccessfully. When I emailed the company the response was, "sorry, but all were of equal quality when packed and shipped."
This is a totally unacceptable. It's my fault they they arrived in poor condition??? We pay exorbitant prices to have plants shipped they can at least arrive in good condition. I have never had a plant vendor be so irresponsible!!!
On Apr 8, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
On Apr 9, 2008 9:59 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
This order was placed on 2/19/2009 and it was shipped on 3/02/2008. The first complaint was sent to me by email on 4/07/2008. I should have been notified of damaged plants sooner than 30 days after arrival. "
On May 16, 2007, arabisunshine Shreveport, LA wrote:
Wow. This is the the first time I've had to give negative feedback for anyplace I have purchased goods from - I truly hate to do it. However, I called Accents for the Home and Garden and was spoken to so horribly by the owner and his employee that I cannot believe anyone would want to do business with this company (I believe this is the mail order company for Peppers Greenhouse).
Here is my story: This is the first time I have ever ordered plants online and I didn't really know what to expect. I was looking for a plant called corsican mint and couldn't find it at my local nurseries. I found this vendor (through Daves Garden). I called them the on Wednesday the 2nd of May and asked how long it would take to get the plants if I ordered that day - they said that they could get them out fairly quickly if I paid that day. I did so and was very suprised to get them in just a couple of day -good job on getting them to me guys! Oh no, to my dismay, I ordered three and two were dead when they got to me. No - I do not believe that they intentionally sent me bad plants. I attributed the poor condition of the two plants to the way they were shipped or perhaps what they did to them right before shipping (maybe too much water or somehting). I wasn't sure - but either way I wanted to see if it was normal to receive them that way (remember, one was in great condition). I sent an email to the address notated in the confirmation they sent me. Attached to the email I sent close up pictures of each plant I received. I waited and waited for a response....knowing that the company was extremely busy for Mother's Day week, I thought it best to wait until the craiziness died and they had a chance to breathe easy.
Today is Wed. May 16th - still no response. I called a few minutes ago and the woman that answered was so very ugly to me and basically told me that I had to take care of 'this kind of business' online - I told her I sent an email two weeks ago and still haven't received a response...she basically called me a liar ... that "he" answers all emails. Finally - horribly rudly - she put "him" on the phone. My first words to "him" were - "wow, she was kind of rude" - he said (before he even knew what I wanted) "I will probably be worse...but go ahead anyway" ... I was like, "huh???" wow..... Anyway - I proceeded to tell him about my experience and the email I sent - he said that he remembered seeing my email and that maybe the dead ones would resprout or something - that stuff like that can happen when sending plants and that they have a strick no money back policy... I told him I wanted to give them the chance to help me but he wasn't hearing anything of it.
I learned about this vendor through this site and wanted to pass on my experience since these type of site help me to decide who I want to do business with. Besides he said he could care less about the customers reviews here and that people would order from him anyway - no matter what kind of feedback he received from unhappy customers. He was so very rude and I hope this was a one-off situation but I can't imagine that it was.
I do most of my shopping online - I love it, it's wonderful... I've never had an experience like this before ...
There is a bright side to my story ... I was able to order some mint from an ebay seller...this was not only the best plant purchase I've done online but my best ebay purchase as well...the seller was wonderful, all 10 plants (she does a buy one get one free offer) were shipped and showed up perfect plus she threw in some extra gifts (seeds and an extra/different mint plant..) so personalized and proffessional (if anyone is interested her ebay userid is mishmc53) please try her for any specialty herbs she has 100% possitive feedback out of 1500 sales....don't order from Accents for the Home and Garden .. they truly DON'T CARE. The ebay vendor took the extra care needed when shipping plants - especially delicate ones.
Thanks for letting me vent...please don't get burned from this plant vendor - even if you don't take my advise and look for mishmc53 on ebay ... try someplace that actually has all 100% (or close to it) good feedback, it really does make a difference.
I recently ordered from this company and was quite dissapointed. All $30.00 (4 2.5" pots) of my plant order arrived struggling for life. After 1 week of careful nurturing, 3 died. I know they have a no return, no refund policy but this was crazy. I emailed them right away pleading for replacements. I even offered to email pix of the plants for proof. They shot me down right away with "No , we do not replace as advertised.".
I do not recommend this company at all. Dont waste your time or money.
On Oct 3, 2004, mkjones Aurora, TX (Zone 8a) wrote:
I love to order from this company. Not only do they carry hard to find varieties, but the plants are always of good size and quality. I've ordered several times, and am always pleased with the plants I receive from Pepper's Greenhouse.
The only small drawback is the lack of communication (by way of order & payment confirmations, notification of shipping, etc.), but it certainly doesn't detract from the overall A+ nature of my experiences.
On March 26th, 2005, mkjones changed the rating from positive to neutral and added the following:
Unfortunately, my latest experience has been very below standard for this company. I ordered 2 variegated lantana, a scented & ivy geranium, a sedum, a rex begonia and the variegated "Charm" begonia.
I was highly dismayed to receive a basic semperflorens, NON-variegated begonia, in place of my "Charm." I already own "Charm," and know what the plant should represent.
I was also disappointed at the puny sizes of the little plants, put into the advertised 4" pots. In addition, several of the plants had thick moss growing in the pots, which is not a good sign of proper plant tending. Two of the plants had been repotted into used pots, with the original plant labels still affixed to the pot. Not good greenhouse hygiene.
I contacted the company on the day of arrival. No response. Contacted them again two days later, still hoping they'd rectify the situation, no response.
I am also still disappointed at the lack of any confirmation or shipping notices from this company. I specifically asked Ms. Pepper to notify me this time, as it is Spring Break in our area, and in the '70's. I can't afford to be out with my kids and have plants cooking on the porch, unattended. They were, nonetheless, sent without notice, and left unexpected.
I am changing my rating to "Neutral," and will reconsider going back up the scale, or further down, as this issue progresses.
There are too many wonderful companies and greenhouses out there to bother with a company that can't meet common standards.
On March 30th, 2005, mkjones changed the rating from neutral to negative and added the following:
No responses to emails. Very curt assortment of excuses when phoned directly. Owner said he'd refund my money on the begonia, which had "lost variegation during the winter."
Again, too many companies priding themselves on excellent quality product and service. Will not order f/Pepper's Greenhouse/Accents For the Home & Garden again.