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|On Aug 2, 2016, Baboonacat Bradenton, FL (Zone 10a) wrote:
I recently purchased 2 plants from Accents for Home and Garden. I had purchased plants from this nursery a few times in the past and the plants arrived as expected, so I never had to contact them with a problem, This time was different. One of the plants I ordered, a Chinese Hat plant, was only 2 inches tall with one leaf and was barely rooted. I'm sure the nursery pulled it off the mist bench before it was ready so they could sell it. I was in disbelief when I opened the box. I thought it was a joke. A 2 inch twig just beginning to grow a root? They should have informed me the plant was not ready for shipment and given me an option. I emailed the nursery, waited 2 days, and received no response. I called and explained the problem and was told that "he" (Fred Pepper) was out of town at a plant show and would be back that evening. She advised me to resend the email, which I did. Three days later, still no reply. I emailed a third time, explaining the problem and asking for a refund or replacement. Still, no reply. There is no customer service as others have said, and I will not buy plants from Accents for Home and Garden again.
|On May 9, 2016, susand24224 Davenport, WA wrote:
On April 3, I ordered one Hardy Orange and 5 Artemesia Powis Castlew from this company. Total plant order: $33.70. Total shipping: $25.25. The website clearly states that plants will be shipped in 15-20 days. Yes, this shipping is ridiculous, but I wanted the plants and went ahead and paid it. (plus the $1 packing fee.) Twenty days came and went, so at about 30 days I e-mailed inquiring when my order would be sent. I was advised that the Hardy Orange was ready, but that the Artemesias couldn't be sent until June 10--first notification of this. The first week in June we could be easily be over 100 deg. where I live--not good conditions for planting in a dry climate. I e-mailed back, saying I probably should cancel the order, but was willing to accept the Hardy Orange if the shipping of $25.25 would be substantially reduced. No response. Shipping notice three days later. Today I received the Hardy Orange, there was NO adjustment of shipping charges, and a note on the order form saying "Refund Sent to Paypal." No refund has been sent to Paypal. E-mailed the seller, who again refused to acknowledge that I was only willing to accept the Hardy Orange if shipping was substantially reduced, and that they were just "backed up in the office," so I hadn't yet been reimbursed. So, I have now paid about $35.00 for a 6" plant that got knocked up quite a bit by USPS; that is, if they are ever able to find the time to reimburse the other $24.75. I have contested this through Paypal, and will proceed to contest through my charge card if it is denied. I have never before seen such lack of regard for customer service and will never purchase from them again.
|On Jun 13, 2015, cowman10940 Middletown, NY wrote:
BEWARE. I received my order of 6 Indian Pink perennials (I ordered 7 being informed that was the number they had but they only shipped 6) on June 11, 2015. These people should be ashamed of themselves. Two of the plants were barely acceptable, two were tiny and very mediocre (not something I would ever buy) and two were barely alive. In fact, as of today, June 13, 2015, they are declining rapidly. I have purchased from many mail order companies. This is by far the very worst one I have ever dealt with. I will NEVER order from them again. By the way, I immediately sent an email to them expressing my dissatisfaction but have not have been shown the courtesy of a reply.
|On Jun 1, 2015, lotusbrown Vashon, WA wrote:
Sadly I have to agree with the other negative feedback about Peppers Greenhouse. Not only did my plants arrive damaged from shipping, but clearly burned from the sun before they were shipped.
|On May 21, 2015, hz78 Peabody, MA wrote:
I decided to try out this nursery and placed an order; communication was really poor, seller did not notify me when they will be shipping the plant only when they decide based on the weather, which I wasn't happy about at all, would be nice to know when the plant is shipped or will be; once I finally received the plant it had no documentation, descriptions or how to take care of the plant, in few weeks it was not doing too well so I did some research and and tried to take care of it based on what I read online which did not help so I sent them a message asking for assistance on how to take care of the plant, had no response; finally I sent them a message in less than a month if I could return the plant and here's the response I got:
|On Sep 7, 2014, ravensfire Vallejo, CA wrote:
On August 28 I placed an order for a "madusa's head" and "flame leaf spurge. I never received a confirmation eMail or tracking number.
|On Jun 25, 2014, planthugger Rogersville, MO wrote:
Two of the plants they sent me had a fungal disease. I took photos with them still partly in their packaging and sent them to them, asking what I should do if one or both died. No response. Sure enough, one died. I sent another email telling them this, and again no response. I don't recommend them at all and won't order from Pepper's Greenhouse again.
|On Jun 17, 2014, texasbelle Mid Gulf Coast, TX (Zone 9b) wrote:
How do these people stay in business? I placed an order with them over two and a half weeks ago and have neither heard from them nor received my order. I have emailed them and called and left a message - still NOTHING! I will not order from them again....if I can't find a plant somewhere else, I will do without.
|On Jun 1, 2014, daw4220 Mendon, NY (Zone 6a) wrote:
Order number 14580511
|On May 8, 2014, mirabelle2 Stuart, OK wrote:
Posted on May 1, 2014, updated May 8, 2014
On May 8th, 2014, mirabelle2 added the following:
UPDATE : May 8, 2014 !!!!!
I called again, and they have refused to look up my account and tell me about my order. they have said they are very busy, 2 weeks behind. I should send an email. i told them i already sent an email about 10 days ago and got no response. Lady was very rude and repeated we are 2 weeks behind and we will get back to you. Its OUTRAGEOUS the customer service you get from this company. I have ZERO update on my order. Please dont order from this company.
|On Oct 24, 2013, Floridabully Cape Coral, FL wrote:
This seller sucks. I ordered a mint tree and in three days it was dead. I contacted the seller and he did not contact me back. I told him that I would Contact Paypal and he finally he contacted me and said send it back.I asked him for a shipping label and no contact again. I contacted paypal and they ruled in my favor.Don't buy from him!
|On Jul 12, 2013, ssteinga Alpharetta, GA wrote:
I ordered online on 10May - 24 variegated hakone and 10 gold hakone in two transactions. I received no email confirmation or any correspondence to confirm the order (only indication was the charge on my credit card). At no time did I receive an invoice/receipt or confirmation of shipping.
|On Mar 20, 2012, Fiona5 San Jose, CA wrote:
Posted on March 20, 2012, updated March 20, 2012
On March 20th, 2012, Fiona5 changed the rating from neutral to negative and added the following:
This morning, 12 hours after receiving my plants i notice the stem of the Lollipop plant is full of Brown scale!
On March 20th, 2012, Fiona5 added the following:
As you can see his rebuttal is angry, rude, and sarcastic as in his other negative reviews. I agree in most cases calling the seller first is the route to take, but in this case whether i had given him chance to respond or not it would not have changed the fact that there were scale on my plant! I would still have said that in my review. The measure of a good company is how they deal with problems. Look at his response, need i say more?
On March 20th, 2012, Fiona5 added the following:
I will add that his receipt states clearly "ALL SALES FINAL, NO RETURNS/REFUNDS"
On Mar 20, 2012, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Mar 20, 2012 6:30 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
I usually do not post rebuttals to comments left here on Dave's. During the past 12 months, I have shipped over 3200 orders to happy customers. It has been a great pleasure. As you can see of those customers, only 16 have posted comments here on Dave's and (1) of those was Negative, this one. Therefore, I do not consider posting on the Gardenwatchdog to be relevent to the true character and operation of a particular business. I receive many emails directly to me expressing appreciation for the variety of plants we offer, along with reasonable prices. Below is a copy of the email I have just sent to Fiona5.
|On Jan 13, 2011, jimbobwae Cedar Ridge, CA wrote:
Posted on January 10, 2011, updated January 13, 2011
On January 13th, 2011, jimbobwae added the following:
Update: Some funny news. Cancelled my order with Fred the Hulk and ordered the same plant from another online seller: Studley Flower Garden. I bought the plants for 2pennies more but there is no packaging ($2) fee. Get this, Studley Flower is located in New Hampshire (North of Deleware and colder) and the guy ships me the plants NOT FROZEN AND NOT DEAD. I ordered it Monday and got it Thursday. The moral of the story: there are better more professional sellers out there. I am glad to share this information with my fellow plant buyers. Best regards
On Jan 13, 2011, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Jan 10, 2011 11:40 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
Maybe we should show the complete threating email this buyer sent me :
|On Jul 26, 2010, garden4truth Pittsburgh, PA wrote:
Just received my order of 6 Arizona Sun Gaillardia today. There's a total of one and a half dying flower and ALL of them had yellow, wilting leaves. Not one of them had healthy leaves on half the plant. I am hesitant to even spend the time to plant them in ground. The way is was packaged and shipped couldn't have helped. They came in wrapped in USPS packaging tape, all placed sideways in a standard USPS box - two layers separated by a cardboad. Had it not been the one and a half wilting flowers, I would have thought I received 6 pots of 4" weeds! Definitely a lesson learned.
|On May 10, 2010, Sfmo San Francisco, CA wrote:
I had a very unpleasant experience with this store.
|On May 7, 2010, tobee43 groveland, FL (Zone 9b) wrote:
i ordered 4 congo cockatoo. they were sold in 4 inch pots. the order with shipping and handling was extremely expensive, however, i had someone who very much wanted them in their summer container garden so i thought i would give this company a chance since i lost ALL of mine over this cold winter.
|On Apr 13, 2010, Nigella Wilmington,
United States wrote:
Posted on April 13, 2010, updated April 13, 2010
On April 12th, 2010, Nigella changed the rating from negative to neutral and added the following:
I must correct myself and apologize to Fred, the owner of Accent for home and Garden.
I got first a very angry letter from him but later, in several exchanges he explained to me that the 10 plants his website indicated was a wrong datum, because actually he didn't have any sinaloa sage, he lost even the mother plant during this winter. I think think that had he notified me in advance all these could have been avoided but that does not mean that I want to with was myself of my rushing to conclusion to fast.
The sale slip was a bit confusing. In fact he didn't charge $13 for the shipping alone, but in toto $13 for the 2 pots of tarragon and the shipping. I just double-checked this vith my CC carrier and this is the fact. So, while I am very sorry that I didn't get my favorite edging plants for the tarragons I got a very fair deal shipping included.
Of course, I will send him an email with my apologies but I think a public correction of my previous statement and an apology of mine in this case mean much more to him since this could effect his nursery's reputation.
On April 13th, 2010, Nigella changed the rating from neutral to negative and added the following:
The owner bombarded me with emails after emails ( that I must straighten up things on Dave garden and I told him that I would do that as soon as I talked to my Visa credit card company. But every email was very rude, no salutation and the mails were closed either by nothing or by 'my name is Fred'. I told him in my answers that he could have been more polite and rudeness is not part of our dealing.
I also mentioned that if he could spare so much time to write rude emails, maybe he could have spent two minutes to notify me in advance,in late March, that he would not send me those Sinaloa sages and this could have saved him a negative evaluation on Garden Watchdog and a huge disappointment for me. His answer was that he has no time for corresponding. However, on April 8, after I posted my comment on "Dave" I got 4 email from him. And several emails the following days. Not one closed with "sincerely", or started with a proper salutation.
Yesterday I apologized to him in private and in public. Did he say a thank you? NO. So this man is rude by nature, I am sorry to say.
I can believe that he lost his sage plants. However his manner is not what I am used to getting in trade in this country. A minimal courtesy is necessary in business.
I get 98% of my plants by mail but I would not have a garden if online vendors acted like he did.
On April 13th, 2010, Nigella added the following:
The owner bombarded me with emails after emails that I must straighten up things on Dave garden, and I told him that I would do that as soon as I talked to my Visa credit card company to verify how much I was charged. But, I have to tell you, every email was very rude, no salutation ever, and the mails were closed either by nothing or by 'my name is Fred'. I told him in my answers that he could have been more polite and rudeness is not part of our dealings.
I also mentioned that if he could spare so much time to write rude emails, maybe he could have spent two minutes to notify me in advance,in late March, that he would not send me those Sinaloa sages and this could have saved him a negative evaluation on Garden Watchdog and a huge disappointment for me. His answer was that he had had no time for corresponding. However, on April 8, after I posted my comment on "Dave" I got 4 email from him. And several emails the following days. Not one closed with "sincerely", or started with a proper or any salutation.
Yesterday I apologized to him in private and in public. Did he say a "thank you"? NO. So, this man is rude by nature, I am sorry to say. I read 4 pages of comments on his operation and I see that he thanked some of the positive comments but never apologized to those whom he wronged. I should have done more reading before ordering.
I can believe that he lost his sage plants. However, his manner is inexcusable, not what I am used to in trade in this country. A minimal courtesy is necessary in business.
I get 98% of my plants by mail but I would not have a garden if online vendors acted like he did.
|On Mar 15, 2010, ssssssss Kechi, KS wrote:
Ordered plants from these people last year. The order was not correct and they lied when they claimed that a certain plant was unavailable and that the refund (in dollar bills yet) was somewhere in the plant boxes. The plant was still being sold on their website that day. I do not have any idea why they decided to cheat me out of seven dollars but I do know that I would not order a dead weed from them. If you do order make sure to use paypal as they will get your money back. The plants that were sent were not worth the effort it took to keep them alive/I should have tossed the lot onto the compost heap. If you want to be cheated and lied to order here.
|On Dec 3, 2009, XHR Granger, IN wrote:
I order 4 items, two Wrong items. The jasmine india bell and grand duke are actually jasmine maid of orleans with single flowers. I claimed for refund, but they insisted that the jasmine india bell is single flower plant... only refund me the money for grand duke. They refunded the money to me very quickly and told me I can keep the wrong plant... but I really don't need so many same plants.( I already have one very large jasmine maid of orlean plant at home before I purchased items from this website. )
|On Aug 8, 2009, daylily_lady Clinton, MO wrote:
I received a Northern Lights begonia from this Peppers Green house (Accents for Home and Garden), the main plant was black around the edges and had two smaller rooted pieces with it. I posted a pic on the begonia forum and some of the DG friends thought I should email/write or phone and let them know. I emailed Mr. Pepper and was told they do not send pieces of plants and that I had planted the leaves with no roots, the plants were too wet and in too big a pot. I had JUST gotten them, they did not have time to get in this kind of shape! I had just planted them and washed the dirt off the main plant and the small rooted pieces - of course they were wet!! I have been gardening for over twenty years and my yard and gardens has been on several city and garden tours, I think I know a piece of a plant with roots on it when I see it and I know a POOR quality plant with blackened edges when I take it out of the box. There are too many other nurseries out there to buy from rather than to deal with a rude individual such as this who insinuates his first time buyer/customer (which I was)are such stupid gardeners! This was my first and LAST dealings with Peppers Greenhouse!
|On Jul 13, 2009, ChuLin Stevens Point, WI wrote:
This morning (Sunday) I placed an order for 3 plants paid for by Paypal. Unfortunately I did not read the "in stock" numbers for the items, and in less than 20 mintues I received a very nice email from them stating 2 items were out of stock. They asked if I wanted the one plant, or did I want to order other items? I apologized and asked that the order be cancelled. I received another nice email very quickly stating that it had been. With 1/2 hour the money had been refunded back into PayPal. My point is, WOW! With customer service like this for a cancellation, why would you not order from them? I will do so as soon as the ones I wanted are back in stock.
On July 29th, 2009, ChuLin changed the rating from positive to negative and added the following:
On 7/23 I emailed a 3-plant order; paid with PayPal. I received an email stating all three had been sent on Sat the 25th. I received the plants yesterday, but one begonia was missing and a not stated it was out of stock. It was listed as instock when I did the order. I wish I had been contacted as I could have picked another plant. The money and shipping cost for the missing plant has been refunded to Paypal. However, I cannot recommend this company, and would not order from them again. The two plants I received are spindley and do not look good. I was very disappointed. Had I seen these two plants anywhere, I would not have considered buying them for even a dollar each. I do not DO rescue plants...which is what they look like. I had high hopes when I ordered, but was sadly disappointed.
On July 29th, 2009, ChuLin added the following:
Oh, did I mention the centipedeS? There was one yesterday that crawled out of the begonia, and when I repotted it today, there were three more in the soil.
On Jul 13, 2009, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Aug 7, 2009 10:11 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
All plants are not full and bushy by nature, some grow tall and lean, some grow bushy and fat. The two plants mentioned were healthy and reasonably sized to the specific variety ordered. We try hard to keep the inventory up to date considering the large variety of plants we offer, however, we will not and do not ship an item if it is not of reasonable quality, therefore inventory may be off slightly on certain items."
|On Nov 28, 2008, roxann123 Sebring, FL wrote:
I was searching for big leaf 4 inch silk pothoes and the man had them .so i ordered 3 plants and sent the money 25 dollors.when the box came i was shocked in this thin big box so thin i thought it might be a thin magazeen .i opened it and it was 3 tightly plants all so tight i could hardly take them out .when i finually got them out how terrible the plants were half cut from the plant fallen off from it being so tightly packed in a terrible packing.so tight that the plants were crushed and were not in 1 piece because of the packaging.i emailed him and told him but he didnt wan tto do anything.so in the pots 4 inch were the roots stuck in the pots and they were not in good shape and not nice i am very unhappy and if pepper green house was a good dealer with public he would make it right and send 3 more in a proper box as i am disabled and can not hardly go any were and i love plants and thought he would send plants in a proper box you wouldnt belive how thin and how he shouldnt of wrapped them in that package.i want my money back shipping and handling or 3 beautiful plants in a bigger box so they will be in good condition the plants werent.please help me and let others no im upset money doesnt come easy.he should make it right he was ruid
On November 29th, 2008, roxann123 added the following:
any nursary and owner who doesnt wan tto guratee there plants should neevr buy from them.as they must no we cant trust them or want to trust them.The owner was ruid and i will never buy from him again never.weneed to stop him from going on daves web as so many have had bad experence and he is a rip off.i am angry and he is rid and let all of you no wwe should not do buisness with a man who is ruid and wont guaretee his plants refund or send more plants as it is his fault the way they were packaged like so tight he killed the plants in such a thin package were they couldnt breath or get out 25 dollors down the drain .i might turn him in to better buisnesss i think i will unless he makes it right and send all the negative feed back to them
On November 30th, 2008, roxann123 added the following:
i want Dave to get in touch with him and want my money back or 3 plants in a bigger box so they can breath and live .they were in horrible shape and smusced.he shouldnt get away with this.i will turn him in to the better business bureal and make a complant if he does not send my money back, or 3 plants that are in good shape and not so tight you could hardly get them out or editor i will not stand for this
|On Sep 30, 2008, haworthialover Nevada, MO (Zone 5b) wrote:
I ordered an ornamental grass from this company and I wish I hadn't. The plant arrived looking terrible brown and crispy and the soil was desert dry. When I e-mailed the company they responded with how hardy the plant is and they thought it would be fine. I have had the plant a month now (maybe more) and it is just now getting some green leaves. Yes, it is going to be fine, but it will probably take until next year to get it looking like it should. Apparently they neglect the plant because it can tolerate it, and spend their time doing something else.This is not right. If I had been informed I was ordering something that would look like death I wouldn't have paid the price plus shipping. I don't think I should have to wait so long for a plant to look decent. This was just a pathetic experience. Will not order from again.
On May 17th, 2009, haworthialover added the following:
As an FYI, this "tough" plant did not live for more than three months. If I could give a double negative rating I would. Perhaps this company should water their plants atleast once a year. :-(
|On May 13, 2008, newgrandma01 Sioux Falls, SD wrote:
I purchased from this company thru EBAY, they took 10 days to contact me that it was being shippe and then shipped to wrong address, the ebay order shows my address but they are denying it, I printed off the order they ebay and sent that, i paid thru paypal and my address was correct there so they are jsut trying to come up with excuses.
On May 13, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
On May 13, 2008 10:37 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
This product was shipped to the Buyer's shipping address provided by ebay on the purchase invoice. It was purchased on 4/30/08 and paid for on 5/2/08 - shipped on 5/12/08 ( 10 days from payment ) which is not unreasonable during this period of heavy spring orders, especially during the week of Mother's Day. "
|On Apr 8, 2008, cassiadk Atlanta, GA wrote:
On Apr 8, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
On Apr 9, 2008 9:59 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
This order was placed on 2/19/2009 and it was shipped on 3/02/2008. The first complaint was sent to me by email on 4/07/2008. I should have been notified of damaged plants sooner than 30 days after arrival. "
|On Mar 9, 2008, rah127 Dalton, GA (Zone 7b) wrote:
Small plants, which is okay for mail order. One of my plants was infested with spider mites though, which is not okay. Sprayed it after washing it off--will see how it does...
|On May 16, 2007, arabisunshine Shreveport, LA wrote:
Wow. This is the the first time I've had to give negative feedback for anyplace I have purchased goods from - I truly hate to do it. However, I called Accents for the Home and Garden and was spoken to so horribly by the owner and his employee that I cannot believe anyone would want to do business with this company (I believe this is the mail order company for Peppers Greenhouse).
|On Feb 7, 2006, lovethydog Payson, AZ wrote:
I recently ordered from this company and was quite dissapointed. All $30.00 (4 2.5" pots) of my plant order arrived struggling for life. After 1 week of careful nurturing, 3 died. I know they have a no return, no refund policy but this was crazy. I emailed them right away pleading for replacements. I even offered to email pix of the plants for proof. They shot me down right away with "No , we do not replace as advertised.".
|On Oct 3, 2004, mkjones Aurora, TX (Zone 8a) wrote:
I love to order from this company. Not only do they carry hard to find varieties, but the plants are always of good size and quality. I've ordered several times, and am always pleased with the plants I receive from Pepper's Greenhouse.
On March 26th, 2005, mkjones changed the rating from positive to neutral and added the following:
Unfortunately, my latest experience has been very below standard for this company. I ordered 2 variegated lantana, a scented & ivy geranium, a sedum, a rex begonia and the variegated "Charm" begonia.
I was highly dismayed to receive a basic semperflorens, NON-variegated begonia, in place of my "Charm." I already own "Charm," and know what the plant should represent.
I was also disappointed at the puny sizes of the little plants, put into the advertised 4" pots. In addition, several of the plants had thick moss growing in the pots, which is not a good sign of proper plant tending. Two of the plants had been repotted into used pots, with the original plant labels still affixed to the pot. Not good greenhouse hygiene.
I contacted the company on the day of arrival. No response. Contacted them again two days later, still hoping they'd rectify the situation, no response.
I am also still disappointed at the lack of any confirmation or shipping notices from this company. I specifically asked Ms. Pepper to notify me this time, as it is Spring Break in our area, and in the '70's. I can't afford to be out with my kids and have plants cooking on the porch, unattended. They were, nonetheless, sent without notice, and left unexpected.
I am changing my rating to "Neutral," and will reconsider going back up the scale, or further down, as this issue progresses.
There are too many wonderful companies and greenhouses out there to bother with a company that can't meet common standards.
On March 30th, 2005, mkjones changed the rating from neutral to negative and added the following:
No responses to emails. Very curt assortment of excuses when phoned directly. Owner said he'd refund my money on the begonia, which had "lost variegation during the winter."
Again, too many companies priding themselves on excellent quality product and service. Will not order f/Pepper's Greenhouse/Accents For the Home & Garden again.