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I order 4 items, two Wrong items. The jasmine india bell and grand duke are actually jasmine maid of orleans with single flowers. I claimed for refund, but they insisted that the jasmine india bell is single flower plant... only refund me the money for grand duke. They refunded the money to me very quickly and told me I can keep the wrong plant... but I really don't need so many same plants.( I already have one very large jasmine maid of orlean plant at home before I purchased items from this website. )
I received a Northern Lights begonia from this Peppers Green house (Accents for Home and Garden), the main plant was black around the edges and had two smaller rooted pieces with it. I posted a pic on the begonia forum and some of the DG friends thought I should email/write or phone and let them know. I emailed Mr. Pepper and was told they do not send pieces of plants and that I had planted the leaves with no roots, the plants were too wet and in too big a pot. I had JUST gotten them, they did not have time to get in this kind of shape! I had just planted them and washed the dirt off the main plant and the small rooted pieces - of course they were wet!! I have been gardening for over twenty years and my yard and gardens has been on several city and garden tours, I think I know a piece of a plant with roots on it when I see it and I know a POOR quality plant with blackened edges when I take it out of the box. There are too many other nurseries out there to buy from rather than to deal with a rude individual such as this who insinuates his first time buyer/customer (which I was)are such stupid gardeners! This was my first and LAST dealings with Peppers Greenhouse!
This morning (Sunday) I placed an order for 3 plants paid for by Paypal. Unfortunately I did not read the "in stock" numbers for the items, and in less than 20 mintues I received a very nice email from them stating 2 items were out of stock. They asked if I wanted the one plant, or did I want to order other items? I apologized and asked that the order be cancelled. I received another nice email very quickly stating that it had been. With 1/2 hour the money had been refunded back into PayPal. My point is, WOW! With customer service like this for a cancellation, why would you not order from them? I will do so as soon as the ones I wanted are back in stock.
On July 29th, 2009, ChuLin changed the rating from positive to negative and added the following:
On 7/23 I emailed a 3-plant order; paid with PayPal. I received an email stating all three had been sent on Sat the 25th. I received the plants yesterday, but one begonia was missing and a not stated it was out of stock. It was listed as instock when I did the order. I wish I had been contacted as I could have picked another plant. The money and shipping cost for the missing plant has been refunded to Paypal. However, I cannot recommend this company, and would not order from them again. The two plants I received are spindley and do not look good. I was very disappointed. Had I seen these two plants anywhere, I would not have considered buying them for even a dollar each. I do not DO rescue plants...which is what they look like. I had high hopes when I ordered, but was sadly disappointed.On July 29th, 2009, ChuLin added the following:
Oh, did I mention the centipedeS? There was one yesterday that crawled out of the begonia, and when I repotted it today, there were three more in the soil. On Jul 13, 2009, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"On Aug 7, 2009 10:11 PM, Accents for Home and Garden (Pepper's Greenhouse) responded with:
All plants are not full and bushy by nature, some grow tall and lean, some grow bushy and fat. The two plants mentioned were healthy and reasonably sized to the specific variety ordered. We try hard to keep the inventory up to date considering the large variety of plants we offer, however, we will not and do not ship an item if it is not of reasonable quality, therefore inventory may be off slightly on certain items."
I was searching for big leaf 4 inch silk pothoes and the man had them .so i ordered 3 plants and sent the money 25 dollors.when the box came i was shocked in this thin big box so thin i thought it might be a thin magazeen .i opened it and it was 3 tightly plants all so tight i could hardly take them out .when i finually got them out how terrible the plants were half cut from the plant fallen off from it being so tightly packed in a terrible packing.so tight that the plants were crushed and were not in 1 piece because of the packaging.i emailed him and told him but he didnt wan tto do anything.so in the pots 4 inch were the roots stuck in the pots and they were not in good shape and not nice i am very unhappy and if pepper green house was a good dealer with public he would make it right and send 3 more in a proper box as i am disabled and can not hardly go any were and i love plants and thought he would send plants in a proper box you wouldnt belive how thin and how he shouldnt of wrapped them in that package.i want my money back shipping and handling or 3 beautiful plants in a bigger box so they will be in good condition the plants werent.please help me and let others no im upset money doesnt come easy.he should make it right he was ruid
On November 29th, 2008, roxann123 added the following:
any nursary and owner who doesnt wan tto guratee there plants should neevr buy from them.as they must no we cant trust them or want to trust them.The owner was ruid and i will never buy from him again never.weneed to stop him from going on daves web as so many have had bad experence and he is a rip off.i am angry and he is rid and let all of you no wwe should not do buisness with a man who is ruid and wont guaretee his plants refund or send more plants as it is his fault the way they were packaged like so tight he killed the plants in such a thin package were they couldnt breath or get out 25 dollors down the drain .i might turn him in to better buisnesss i think i will unless he makes it right and send all the negative feed back to themOn November 30th, 2008, roxann123 added the following:
i want Dave to get in touch with him and want my money back or 3 plants in a bigger box so they can breath and live .they were in horrible shape and smusced.he shouldnt get away with this.i will turn him in to the better business bureal and make a complant if he does not send my money back, or 3 plants that are in good shape and not so tight you could hardly get them out or editor i will not stand for this
On Sep 30, 2008, haworthialover Nevada, MO (Zone 5b) wrote:
I ordered an ornamental grass from this company and I wish I hadn't. The plant arrived looking terrible brown and crispy and the soil was desert dry. When I e-mailed the company they responded with how hardy the plant is and they thought it would be fine. I have had the plant a month now (maybe more) and it is just now getting some green leaves. Yes, it is going to be fine, but it will probably take until next year to get it looking like it should. Apparently they neglect the plant because it can tolerate it, and spend their time doing something else.This is not right. If I had been informed I was ordering something that would look like death I wouldn't have paid the price plus shipping. I don't think I should have to wait so long for a plant to look decent. This was just a pathetic experience. Will not order from again.
On May 17th, 2009, haworthialover added the following:
As an FYI, this "tough" plant did not live for more than three months. If I could give a double negative rating I would. Perhaps this company should water their plants atleast once a year. :-(
On May 13, 2008, newgrandma01 Sioux Falls, SD wrote:
I purchased from this company thru EBAY, they took 10 days to contact me that it was being shippe and then shipped to wrong address, the ebay order shows my address but they are denying it, I printed off the order they ebay and sent that, i paid thru paypal and my address was correct there so they are jsut trying to come up with excuses.
On May 13, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"
On May 13, 2008 10:37 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
This product was shipped to the Buyer's shipping address provided by ebay on the purchase invoice. It was purchased on 4/30/08 and paid for on 5/2/08 - shipped on 5/12/08 ( 10 days from payment ) which is not unreasonable during this period of heavy spring orders, especially during the week of Mother's Day. "
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I purchased 9 Kent Beauty Oregano from this company. When they arrive 2 of them were broken and browning due to poor packaging and cold weather. They still had some green on them and I tried to revive them unsuccessfully. When I emailed the company the response was, "sorry, but all were of equal quality when packed and shipped."
This is a totally unacceptable. It's my fault they they arrived in poor condition??? We pay exorbitant prices to have plants shipped they can at least arrive in good condition. I have never had a plant vendor be so irresponsible!!!
On Apr 8, 2008, Accents for Home and Garden (Pepper's Greenhouse) responded with:
"
On Apr 9, 2008 9:59 PM, Accents for Home and Garden (Pepper's Greenhouse) added:
This order was placed on 2/19/2009 and it was shipped on 3/02/2008. The first complaint was sent to me by email on 4/07/2008. I should have been notified of damaged plants sooner than 30 days after arrival. "
On Mar 9, 2008, rah127 Dalton, GA (Zone 7b) wrote:
Small plants, which is okay for mail order. One of my plants was infested with spider mites though, which is not okay. Sprayed it after washing it off--will see how it does...
On May 16, 2007, arabisunshine Shreveport, LA wrote:
Wow. This is the the first time I've had to give negative feedback for anyplace I have purchased goods from - I truly hate to do it. However, I called Accents for the Home and Garden and was spoken to so horribly by the owner and his employee that I cannot believe anyone would want to do business with this company (I believe this is the mail order company for Peppers Greenhouse).
Here is my story: This is the first time I have ever ordered plants online and I didn't really know what to expect. I was looking for a plant called corsican mint and couldn't find it at my local nurseries. I found this vendor (through Daves Garden). I called them the on Wednesday the 2nd of May and asked how long it would take to get the plants if I ordered that day - they said that they could get them out fairly quickly if I paid that day. I did so and was very suprised to get them in just a couple of day -good job on getting them to me guys! Oh no, to my dismay, I ordered three and two were dead when they got to me. No - I do not believe that they intentionally sent me bad plants. I attributed the poor condition of the two plants to the way they were shipped or perhaps what they did to them right before shipping (maybe too much water or somehting). I wasn't sure - but either way I wanted to see if it was normal to receive them that way (remember, one was in great condition). I sent an email to the address notated in the confirmation they sent me. Attached to the email I sent close up pictures of each plant I received. I waited and waited for a response....knowing that the company was extremely busy for Mother's Day week, I thought it best to wait until the craiziness died and they had a chance to breathe easy.
Today is Wed. May 16th - still no response. I called a few minutes ago and the woman that answered was so very ugly to me and basically told me that I had to take care of 'this kind of business' online - I told her I sent an email two weeks ago and still haven't received a response...she basically called me a liar ... that "he" answers all emails. Finally - horribly rudly - she put "him" on the phone. My first words to "him" were - "wow, she was kind of rude" - he said (before he even knew what I wanted) "I will probably be worse...but go ahead anyway" ... I was like, "huh???" wow..... Anyway - I proceeded to tell him about my experience and the email I sent - he said that he remembered seeing my email and that maybe the dead ones would resprout or something - that stuff like that can happen when sending plants and that they have a strick no money back policy... I told him I wanted to give them the chance to help me but he wasn't hearing anything of it.
I learned about this vendor through this site and wanted to pass on my experience since these type of site help me to decide who I want to do business with. Besides he said he could care less about the customers reviews here and that people would order from him anyway - no matter what kind of feedback he received from unhappy customers. He was so very rude and I hope this was a one-off situation but I can't imagine that it was.
I do most of my shopping online - I love it, it's wonderful... I've never had an experience like this before ...
There is a bright side to my story ... I was able to order some mint from an ebay seller...this was not only the best plant purchase I've done online but my best ebay purchase as well...the seller was wonderful, all 10 plants (she does a buy one get one free offer) were shipped and showed up perfect plus she threw in some extra gifts (seeds and an extra/different mint plant..) so personalized and proffessional (if anyone is interested her ebay userid is mishmc53) please try her for any specialty herbs she has 100% possitive feedback out of 1500 sales....don't order from Accents for the Home and Garden .. they truly DON'T CARE. The ebay vendor took the extra care needed when shipping plants - especially delicate ones.
Thanks for letting me vent...please don't get burned from this plant vendor - even if you don't take my advise and look for mishmc53 on ebay ... try someplace that actually has all 100% (or close to it) good feedback, it really does make a difference.
I recently ordered from this company and was quite dissapointed. All $30.00 (4 2.5" pots) of my plant order arrived struggling for life. After 1 week of careful nurturing, 3 died. I know they have a no return, no refund policy but this was crazy. I emailed them right away pleading for replacements. I even offered to email pix of the plants for proof. They shot me down right away with "No , we do not replace as advertised.".
I do not recommend this company at all. Dont waste your time or money.
On Oct 3, 2004, mkjones Trophy Club, TX (Zone 8a) wrote:
I love to order from this company. Not only do they carry hard to find varieties, but the plants are always of good size and quality. I've ordered several times, and am always pleased with the plants I receive from Pepper's Greenhouse.
The only small drawback is the lack of communication (by way of order & payment confirmations, notification of shipping, etc.), but it certainly doesn't detract from the overall A+ nature of my experiences.
On March 26th, 2005, mkjones changed the rating from positive to neutral and added the following:
Unfortunately, my latest experience has been very below standard for this company. I ordered 2 variegated lantana, a scented & ivy geranium, a sedum, a rex begonia and the variegated "Charm" begonia.
I was highly dismayed to receive a basic semperflorens, NON-variegated begonia, in place of my "Charm." I already own "Charm," and know what the plant should represent.
I was also disappointed at the puny sizes of the little plants, put into the advertised 4" pots. In addition, several of the plants had thick moss growing in the pots, which is not a good sign of proper plant tending. Two of the plants had been repotted into used pots, with the original plant labels still affixed to the pot. Not good greenhouse hygiene.
I contacted the company on the day of arrival. No response. Contacted them again two days later, still hoping they'd rectify the situation, no response.
I am also still disappointed at the lack of any confirmation or shipping notices from this company. I specifically asked Ms. Pepper to notify me this time, as it is Spring Break in our area, and in the '70's. I can't afford to be out with my kids and have plants cooking on the porch, unattended. They were, nonetheless, sent without notice, and left unexpected.
I am changing my rating to "Neutral," and will reconsider going back up the scale, or further down, as this issue progresses.
There are too many wonderful companies and greenhouses out there to bother with a company that can't meet common standards.
On March 30th, 2005, mkjones changed the rating from neutral to negative and added the following:
No responses to emails. Very curt assortment of excuses when phoned directly. Owner said he'd refund my money on the begonia, which had "lost variegation during the winter."
Again, too many companies priding themselves on excellent quality product and service. Will not order f/Pepper's Greenhouse/Accents For the Home & Garden again.
