On Jul 9, 2015, brianaucuba PEQUEA, PA (Zone 6b) wrote:
It has been a while since I ordered from Digging Dog due to my personal budget. My experience was very positive. They had some hard-to-find plants that I really wanted. Their shipping and handling pricing is in line with everyone else, especially since I am on the opposite side of the country. My plants arrived promptly, were packaged well, and were in great shape. I consider Digging Dog a good source for unusual plants. My order was relatively small but I was treated very professionally.
I have been a returning customer of Digging Dog Nursery for many years. I cannot say enough good about them. Their selection is very broad and diverse. There are always discoveries to be found. I only wish I lived in a warmer zone so I could get more things from them. I have seen the other comments about plant size and shipping costs. I have ordered from many mail order companies over the years and the size of DD plants compared to other companies, well there's is no comparison. I'm not sure what other customer complaints are but I have never received a tiny cutting from this company. The plants are lush and healthy, some are far bigger than I expect. Also, while you may get something impressive from another company, the long term health of what I have received from DD has convinced me that there is a higher quality from DD. I do not like receiving a bag of peat moss with a dried root or even a non-existent root like I have gotten from other companies. The plants I have gotten from Digging Dog have thrived and to this day are still going strong.
Shipping costs have become an issue for many customers. I cannot explain how some companies get reduced rates from UPS and some don't. If I ship something to someone, I am charged much more than a business pays for the same size box. I live on the other side of the country from DD and I know when I place an order that it will be costly bit I also know from my past experience that what I receive will thrive and not need replacing. Surprisingly my orders always arrive within 3-4 days and are solidly and safely packed. There are never those annoying styro chips.
We have all had good and bad experiences with mail order. I am sharing my experiences and how pleased I have been with this company. I have had lack luster exchanges with other companies. I suspect those who have posted negative comments are the types who will never be satisfied.
I have twice ordered from Digging Dog Nursery and both times have had a very positive experience. The plants are well packaged in recyclable materials and always are in good shape and well grown. This year I received a personal phone call in advance of my requested delivery date, requesting that due to the extremely cold winter my Cuphea have more time in their greenhouse before shipping. Having worked in a nursery and on landscaping crews, in addition to being an avid gardener, I very much appreciated the personal attention and care that put the quality of the plants first.
I love the feature on their website which allows you to select plants based upon your selected criteria. I placed an order and received an email shortly after expressing concern for the ordered plants survival in cold NY. As there was a phone number to call with questions, I did, on the Sunday after thanksgiving! Not only was my phone call answered, additional questions asked but a follow up phone call by Deborah further assisted to ensure I had selected appropriate plants for my area. With the personal attention to detail and customer service, I will certainly share my experience with others and am sure I will enjoy my plants and return to purchase more!
Thank you Digging Dog!!
I love this nursery outside of Mendicino. I have bought several clematis from them and some other plants. Their plants are healthy and they grow well. The staff is friendly and helpful. Plus they have a crazy dog who loves to chase sticks.
I have been buying plants from Digging Dog Nursery for more than 10 years and have referred neighbors who have also had positive experiences as the staff is helpful and the plants healthy. As I live in Los Angeles and have sandy soil my growing conditions are different than those in Mendocino but the staff has been very helpful with advice regarding plants that are likely to do well for me. Their catalogue is very helpful and I particularly like the art work.
We have purchased many plants from Digging Dog over the past 18 years, and have always been very pleased with the quality and vigor of the plants. The owners and staff are great to deal with, they've always been polite and friendly. We've recommended this company to many friends and relatives who love to garden.
On Sep 20, 2014, acensgarden Cameron Park, CA wrote:
We have been a customer of Digging Dog Nursery for over 15 years. In all of that time we have never received anything but healthy plants and outstanding customer service. When I have had a question about a particular plant- whether or not it was viable for the more arid Sierra foothills where I live, Deborah and her staff have always taken their time to steer me in the right direction.We have recently moved and are putting in both front and back yards. We plan on using Digging Dog for as many of our plants as we can.
I have found Digging Dog to have the most amazing selection of not-the-usual plants...most used in their own garden designs...and Deborah to be a most helpful, informative person to deal with. It is hands-down my favorite nursery. If you ever have a chance to visit Digging Dog in person and meet Deborah, you are in for a memorable treat.
I have been doing business with Digging Dog since 2000. I have gotten many plants and have always found both the owner and the staff helpful and easy to work with. Their plants are always in excellent condition.
On Sep 16, 2014, chickenpoint San Rafael, CA wrote:
I have been ordering from Digging Dog consistently over the past few years and always with great customer service. As for the plants, I often see specific cultivars mentioned in Gardens Illustrated, the British gardening magazine, and then am able to find them from Digging Dog! You are reputable, knowledgeable, and plantspeople, understanding dormancy and the finer points of shipping such precious live cargo. As a Garden Designer, this is quite important to me! Please keep up the good work, making so many wonderful selections available out here in California ( eg. Phlox paniculata 'David's Lavender' to name just one! from my most recent order). Happy Gardening, Mary
I've purchased plants from Digging Dog through mail order and directly from their booth at the SF Flower Show for many years. I'm a nut for kniphofias and they have the best and widest offerings. Check out 'Bees Sunset' as the prettiest, most glowing-est kniphofia ever. And they're quick to respond to my questions on how a plant will do in my hot, dry inland California garden. I always order with confidence that my plants will arrive quickly, well packaged, and with the most robust root systems from any mail order nursery.
I ordered phlomis plants from Digging dog. I live in MS and was not sure if they would sustain our humidity. I e-mailed requesting info. for my area. They personally contacted me and provided suggestions on how I could give my plants the best conditions for success if I decided to go ahead and order. I really liked that they didn't preface anything that they couldn't be responsible. They just discussed which types of phlomis might work best in my area. I decided to order all varieties. I received the plants in excellent condition. All appear to have no stress so far. The S&H charges were actually less than the estimate since they were able to pack them very well in a flat rate. It was a pleasure conducting business with Digging Dog. I will definitely use them every chance I get.
On Aug 7, 2014, Lexiy South San Francisco, CA wrote:
Digging Dog had the plants that I have been looking for. I ordered the plants and they were delivered within two days and arrived in excellent condition. I will definitely order more from them as I am landscaping a front yard that used to be lawn which is now dead from the long drought here in California.
On Jul 18, 2014, katie59 Woodinville, WA (Zone 8b) wrote:
Just got my big order of geraniums from Digging Dog today. I was worried about how they'd arrive because the weather has been so hot. I was just thrilled today to see these so-well-packed and robust plants on my doorstep.
I give this mail order nursery a thumbs up and 5 stars. I'll be ordering from them again.
This was only the 2nd time I'd ever ordered plants over the internet. I live in New England, so had ordered from an east coast nursery the first time. The plants arrived grey, dry and wilted. I watered them and planted them right away, but none survived. The plants were lavenders and a heather. I happened to find Digging Dog searching for another source of lavender and heather. When the plants arrived all the way from California, the soil was still slightly damp and the plants were a very nice green and very healthy looking. They were all planted within a couple of days and are doing very well. I won't hesitate to order from them again when I'm looking for something special. Thank you so much.
On May 30, 2014, susanLowry Nelsonville, NY wrote:
The staff at Digging Dog made heroic efforts (5 phone calls) to get in touch with me about the status of my order and to discuss availability. When we finally connected (the confusion was my fault not theirs) they were extremely helpful and accommodating, confirming my belief that they are one of the BEST nurseries out there.
On May 30, 2014, LynnPritchard Richmond, VA (Zone 7a) wrote:
I recently ordered 7 nepeta "Kit Kats" from Digging Dog, with whom I had never done business. They were exceptionally pleasant on the phone while I was ordering and were concerned that the weather forecast for my area, Richmond VA was for very hot weather. We agreed to hold off a week on delivery. They called back to re-schedule the delivery, and when I remarked that the order was going to an office which would be closed over Memorial Day, they suggested that we hold off until past the holiday, so that there was no risk of the plants being left unattended at the office. They called the following week to confirm delivery plans and to alert me that they were about to ship. The plants arrived quickly and were professionally and securely wrapped and in excellent condition. I am thrilled. The nepeta are in the ground, and I look forward to both enjoying the plants and to doing business with Digging Dog again in the future!
Posted on April 4, 2014, updated May 9, 2014
I was having a problem finding a mail order nursery that had a certain Verbena cultivar I wanted. I finally found it on Digging Dog Nursery’s website; they have a large selection of hard to find plants. I exchanged a couple of email messages with a member of their staff, regarding the shipping date. The person I conversed with was professional, friendly, and very helpful. This was the first time I ordered from this company and so far I’m well pleased; I’ll probably be ordering from them again in the future.
On May 9th, 2014, art33 added the following:
Just wanted to add that I received my Verbena order yesterday and could not be more pleased. Great packing and just beautiful health plants! Thank you Digging Dog Nursery!
On Apr 21, 2014, iykim Hillsborough, CA (Zone 10a) wrote:
I discovered the Digging Dog Nursery at the SF Flower and Garden Show. At the Show, I purchased rare Agapetes 'Ludgvan Cross' which already had flower buds. I also purchased a few oenotheras. I was so pleased with the quality of these plants, I decided to use their online nursery to order several more plants that are hard to find such as Dierama pulcherrimum ‘Dark Cerise’, Hydrangea quercifolia ‘Snowflake’, Salvia ‘Silke’s Dream’, and Viburnum carlesii ‘Diana’. The plants were shipped out quickly in great packaging, and they were as good a quality as the ones that I bought directly from them at the Show. I would definitely order from them again.
On Apr 17, 2014, snowgarden Leavenworth, WA wrote:
I ordered 5 Gaura lindheimeri 'So White' from Digging Dog and when I received the plants was very impressed by their size and vigor. I've ordered from many mail-order nurseries over the past 25 years and based on this experience would say that Digging Dog is one of the best for reasonable prices, wide selection, and healthy plants.
On Mar 1, 2014, karetzkyj San Francisco, CA wrote:
Dealing with Digging Dog is a real pleasure! My email inquiry was answered quickly and the nursery followed up with a phone call to confirm my desired shipping date. They use ecologically sound shredded paper to protect their plants and all six plants arrived safely and in healthy condition. Their paper catalogue is beautiful and is filled with unusual plants; I look forward to dealing with them in the future.
On Feb 7, 2014, sehanley Rancho Cucamonga, CA wrote:
In the past two years, I've purchased plants from Digging Dog seven times, and each order has turned out almost perfectly. Their website is very attractive, with a good deal of negative space making long pages of text easy to read. Material is divided into perennials, grasses (or grass-like plants), shrubs, and trees and vines, and in each category plants are listed alphabetically. It's fairly easy to navigate, but a bit tedious to scroll through, and most plants don't come with corresponding photographs--a very useful tool when it comes to selecting one cultivar from several dozen others. As Digging Dog has its specialties (heaps of clematis, salvia, kniphofia, et al), this is a rather important omission, along with some imprecise descriptions and vague (sometimes absent) cultural information. On the other hand, the occasional beautiful hand drawing is available, although these are viewed best in their annual catalog--a truly lovely thing, made with high-quality paperstock and printed well. A bit frivolous and decadent in these days, but it's always a treat when it arrives.
Packaging is very low-tech. Liners are laid on their side, staggered and sometimes overlapping, between layers of fluffy shredded paper. It's nothing fancy, but it works. I've never had a damaged plant. They arrive looking perky, hefty, with rootballs intact and slightly moist, although they are sometimes covered or lightly dusted in growing medium. Naturally dormant material is sometimes dormant, which speaks to their growing practices (of which I definitely approve!).
I've primarily purchased grasses from Digging Dog, and I love (love, love, love) the selection. I'm clearly not the only one, because in nearly every order I've placed, there is at least one item unavailable: on back-order or still in production. For a mail-order nursery generating the bulk of retail sales on-line, they're a bit slow when it comes to updating the website.
Service is impeccable, however. Orders are double-confirmed through e-mail prior to shipment, and when items are unavailable, you get a notice quite quickly, and are given several options: select other material, accept a refund commensurate with the cost of the unavailable material, or agree to a secondary shipment (later in the season, at the next season) once the plants are available. This works, but the process could be improved.
Nevertheless, I'm sticking with Digging Dog. The exceptional quality and selection of their material is worth it.
On Nov 6, 2013, gardenlady4 Placerville, CA wrote:
This is the 3rd time I have ordered plants from Digging Dog Nursery, and I am thrilled with my purchases. Twice, a company representative has called me personally to make a comment or ask a question about plants I ordered, and both times this person was so nice & really knew her plants! Everything has arrived in extremely healthy condition and the packing is superb. Yes, shipping is expensive, but I live in California where this nursery is located, so it's not too bad for me. Transportation costs have soared for everyone, so it's not surprising to me to have to pay more for this. I am so happy to have found a nursery I can order from in my own state, and cannot say enough positive things about this company.
Thank you so much for your communications concerning the status of my order. I received the plants within tree days of shipping. The plants were beautiful and packaged very carefully. Thank you again for keeping me informed in regards to what was happening behind the scenes.
I hope to do future business with your nursery.
On Oct 26, 2013, WindfallCottage Albion, CA wrote:
I've been buying plants for years from Digging Dog nursery. I've been to their plant sales and on the "Garden Strolls" with Deborah the proprietor. It's an amazing place. If you are ever on the Mendocino Coast you should make the nursery part of your visit. It's best to call first because it's a small family run nursery. The quality of their plants and customer service can't be beat! They are the Best!
Digging Dog Nursery is the best! I love the fact that they are a small family owned business, but boy can they make big smiles! I ordered several plants but changed my order 3 times, I am a difficult customer I must admit, and Digging Dog never showed any signs of frustration. They were extremely helpful and had wonderful advice to my many questions. My plants arrived on time and in absolute perfect condition. Their soil was moist and the packaging was easy to deal with. I think it’s just great that they use recyclable shredded paper to pack their plants in, which I will be using in my compost. I put the plants right in the ground and they are thriving! I will most definitely be ordering from Digging Dog again soon!
I ordered 4 phlomis russelina plants that I was unable to find at local nurseries. The plants arrived individually potted, soil moist. They were very healthy plants. Yes, shipping is expensive. Shipping plants is expensive if plants are to be carefully packed, shipped expedited so as to arrive healthy. I am very happy with my purchase and will look to Digging Dog for other plants that I may not be able to find locally.
I was looking for plants for different sections of our yard following a major renovation. Their site was easy to use, it saved my plant lists over many days without my having to "check out" and pay. For most items there are pictures, instructions on care of the plants and suggestions for the garden. This allowed me to make carefully researched decisions at my own speed.
When I ordered from Digging Dog I was able to pay over the phone - which was important to me. Delivery was set according to my needs. And when I had a sudden medical emergency, my plants were held until I was better.
When the plants are delivered there are some great instructions included that are geared to customers with different needs. This is super useful!
I was a bit of a secret shopper on this one. The Digging Dog team was great with me at the SFO Garden Show - even though they had no idea I had recently placed a large order. To them I was just someone who stopped by. Still they were welcoming, easy to work with and very knowledgable.
Over the weeks following my hospital stay, the team continued to be kind, thoughtful and prompt with any changes made to my existing orders. Shipping charges were clearly stated and when the order was split into three - increases to shipping charges were minimal. I was contacted with those charges prior to shipping and making changes to my dates happened easily over email. It was a very good experience.
The plants are all healthy. They arrive small, but they grow :) The roots are deep. I ordered some very hard to find plants and am pleased with the product received, the shipping and handling company used, and customer service. I will try to post again next year to let you know how the garden looks now.
I ordered six hard-to-locate epimediums and asked that the order be sent at a later date (at the conclusion of some travel). I subsequently amended the order to add a vine. Everything worked according to plan: the two orders were merged, and everything was sent on the specified date. The bonus was finding that all of the plants were very decent sized and healthy. Very, very good packing. I will cheerfully use DD again . . . just as soon as I can find another few square inches to plant something.
Wow! Service...service...service! Digging dog makes it so easy. I could not find the Japanese Forest grass that I was looking for anywhere. Everyone told me I would have to wait until Fall. Sure enough, not only did Digging Dog have it....but knowing that i was anxious to get them planted, they called me back to say that they were able to ship it out on Tuesday, even though I called them on Monday afternoon! I have already had friends order and can't wait to keep spreading the word. It is not often that I can recommend something as confidently as I can recommend Digging Dog.
I ordered 5 Cistus (Rock Rose ) plants which are somewhat difficult to find. They arrived exactly on schedule, well packed and in superb condition. Two started to bloom in less than a week. I'm very pleased! These people know what they are doing!
First comment to those complaining about shipping. If you do not want to pay shipping, go to your local business and buy. I don't think they charge shipping.
After working with other large, unnamed, online nurseries, working with Digging Dog is a breath of fresh air. They are not big, but family run, and easy to work with. I can request my own shipping date. Unheard of with the other nurseries. And, I only want to deal with perennials; Digging Dog has the type of perennials I want. Did I mention... they communicate. I am a yakker, and I need someone that will yak back at me. It's called communication.
Simple as that: they are smaller and easy to work with; they have the perennials I want, and they will try to ship them when I request it. And the last biggie, communication. So they definitely get my recommendation, and a strong one at that. Paul
Just got my first order from Digging Dog via the internet. I was very impressed with the healthy plants I received. One was damaged in shipping. I emailed them and they are sending me another, no hassle at all. I liked that I was able to request a shipping date ahead of time so I could receive the plants at the right planting time for my area. I've seen complaints about shipping charges but they seemed pretty comparable to other online nurseries with decent plants. You get what you pay for. Will definitely be a repeat buyer.
I have ordered twice now from Digging Dog Nursery and both times have been good experiences. The Plants offered are Fabulous. They came wrapped and packaged beautifully. The Plants themselves were healhy and strong specimens. I could not be pleased more. I would and have, recommended Digging Dog Nursery to friends and would not hesitate to do business with them again. They were also helpful and friendly in answering an inquiry I had made. Great Plants, Great Business!!!!
I bought plants from Digging Dog via internet and at the S.F. Flower and Garden Show. Many of their Kniphofias, Geraniums and Clematis ended up in my garden. All the plants arrived in great condition and I had no problem getting them established. Digging Dog is one of my favorite nurseries and I will buy from them again.