On Mar 1, 2014, karetzkyj San Francisco, CA wrote:
Dealing with Digging Dog is a real pleasure! My email inquiry was answered quickly and the nursery followed up with a phone call to confirm my desired shipping date. They use ecologically sound shredded paper to protect their plants and all six plants arrived safely and in healthy condition. Their paper catalogue is beautiful and is filled with unusual plants; I look forward to dealing with them in the future.
On Feb 7, 2014, sehanley Rancho Cucamonga, CA wrote:
In the past two years, I've purchased plants from Digging Dog seven times, and each order has turned out almost perfectly. Their website is very attractive, with a good deal of negative space making long pages of text easy to read. Material is divided into perennials, grasses (or grass-like plants), shrubs, and trees and vines, and in each category plants are listed alphabetically. It's fairly easy to navigate, but a bit tedious to scroll through, and most plants don't come with corresponding photographs--a very useful tool when it comes to selecting one cultivar from several dozen others. As Digging Dog has its specialties (heaps of clematis, salvia, kniphofia, et al), this is a rather important omission, along with some imprecise descriptions and vague (sometimes absent) cultural information. On the other hand, the occasional beautiful hand drawing is available, although these are viewed best in their annual catalog--a truly lovely thing, made with high-quality paperstock and printed well. A bit frivolous and decadent in these days, but it's always a treat when it arrives.
Packaging is very low-tech. Liners are laid on their side, staggered and sometimes overlapping, between layers of fluffy shredded paper. It's nothing fancy, but it works. I've never had a damaged plant. They arrive looking perky, hefty, with rootballs intact and slightly moist, although they are sometimes covered or lightly dusted in growing medium. Naturally dormant material is sometimes dormant, which speaks to their growing practices (of which I definitely approve!).
I've primarily purchased grasses from Digging Dog, and I love (love, love, love) the selection. I'm clearly not the only one, because in nearly every order I've placed, there is at least one item unavailable: on back-order or still in production. For a mail-order nursery generating the bulk of retail sales on-line, they're a bit slow when it comes to updating the website.
Service is impeccable, however. Orders are double-confirmed through e-mail prior to shipment, and when items are unavailable, you get a notice quite quickly, and are given several options: select other material, accept a refund commensurate with the cost of the unavailable material, or agree to a secondary shipment (later in the season, at the next season) once the plants are available. This works, but the process could be improved.
Nevertheless, I'm sticking with Digging Dog. The exceptional quality and selection of their material is worth it.
On Nov 6, 2013, gardenlady4 Placerville, CA wrote:
This is the 3rd time I have ordered plants from Digging Dog Nursery, and I am thrilled with my purchases. Twice, a company representative has called me personally to make a comment or ask a question about plants I ordered, and both times this person was so nice & really knew her plants! Everything has arrived in extremely healthy condition and the packing is superb. Yes, shipping is expensive, but I live in California where this nursery is located, so it's not too bad for me. Transportation costs have soared for everyone, so it's not surprising to me to have to pay more for this. I am so happy to have found a nursery I can order from in my own state, and cannot say enough positive things about this company.
Thank you so much for your communications concerning the status of my order. I received the plants within tree days of shipping. The plants were beautiful and packaged very carefully. Thank you again for keeping me informed in regards to what was happening behind the scenes.
I hope to do future business with your nursery.
On Oct 26, 2013, WindfallCottage Albion, CA wrote:
I've been buying plants for years from Digging Dog nursery. I've been to their plant sales and on the "Garden Strolls" with Deborah the proprietor. It's an amazing place. If you are ever on the Mendocino Coast you should make the nursery part of your visit. It's best to call first because it's a small family run nursery. The quality of their plants and customer service can't be beat! They are the Best!
Digging Dog Nursery is the best! I love the fact that they are a small family owned business, but boy can they make big smiles! I ordered several plants but changed my order 3 times, I am a difficult customer I must admit, and Digging Dog never showed any signs of frustration. They were extremely helpful and had wonderful advice to my many questions. My plants arrived on time and in absolute perfect condition. Their soil was moist and the packaging was easy to deal with. I think itís just great that they use recyclable shredded paper to pack their plants in, which I will be using in my compost. I put the plants right in the ground and they are thriving! I will most definitely be ordering from Digging Dog again soon!
I ordered 4 phlomis russelina plants that I was unable to find at local nurseries. The plants arrived individually potted, soil moist. They were very healthy plants. Yes, shipping is expensive. Shipping plants is expensive if plants are to be carefully packed, shipped expedited so as to arrive healthy. I am very happy with my purchase and will look to Digging Dog for other plants that I may not be able to find locally.
I was looking for plants for different sections of our yard following a major renovation. Their site was easy to use, it saved my plant lists over many days without my having to "check out" and pay. For most items there are pictures, instructions on care of the plants and suggestions for the garden. This allowed me to make carefully researched decisions at my own speed.
When I ordered from Digging Dog I was able to pay over the phone - which was important to me. Delivery was set according to my needs. And when I had a sudden medical emergency, my plants were held until I was better.
When the plants are delivered there are some great instructions included that are geared to customers with different needs. This is super useful!
I was a bit of a secret shopper on this one. The Digging Dog team was great with me at the SFO Garden Show - even though they had no idea I had recently placed a large order. To them I was just someone who stopped by. Still they were welcoming, easy to work with and very knowledgable.
Over the weeks following my hospital stay, the team continued to be kind, thoughtful and prompt with any changes made to my existing orders. Shipping charges were clearly stated and when the order was split into three - increases to shipping charges were minimal. I was contacted with those charges prior to shipping and making changes to my dates happened easily over email. It was a very good experience.
The plants are all healthy. They arrive small, but they grow :) The roots are deep. I ordered some very hard to find plants and am pleased with the product received, the shipping and handling company used, and customer service. I will try to post again next year to let you know how the garden looks now.
I ordered six hard-to-locate epimediums and asked that the order be sent at a later date (at the conclusion of some travel). I subsequently amended the order to add a vine. Everything worked according to plan: the two orders were merged, and everything was sent on the specified date. The bonus was finding that all of the plants were very decent sized and healthy. Very, very good packing. I will cheerfully use DD again . . . just as soon as I can find another few square inches to plant something.
Wow! Service...service...service! Digging dog makes it so easy. I could not find the Japanese Forest grass that I was looking for anywhere. Everyone told me I would have to wait until Fall. Sure enough, not only did Digging Dog have it....but knowing that i was anxious to get them planted, they called me back to say that they were able to ship it out on Tuesday, even though I called them on Monday afternoon! I have already had friends order and can't wait to keep spreading the word. It is not often that I can recommend something as confidently as I can recommend Digging Dog.
I ordered 5 Cistus (Rock Rose ) plants which are somewhat difficult to find. They arrived exactly on schedule, well packed and in superb condition. Two started to bloom in less than a week. I'm very pleased! These people know what they are doing!
First comment to those complaining about shipping. If you do not want to pay shipping, go to your local business and buy. I don't think they charge shipping.
After working with other large, unnamed, online nurseries, working with Digging Dog is a breath of fresh air. They are not big, but family run, and easy to work with. I can request my own shipping date. Unheard of with the other nurseries. And, I only want to deal with perennials; Digging Dog has the type of perennials I want. Did I mention... they communicate. I am a yakker, and I need someone that will yak back at me. It's called communication.
Simple as that: they are smaller and easy to work with; they have the perennials I want, and they will try to ship them when I request it. And the last biggie, communication. So they definitely get my recommendation, and a strong one at that. Paul
Just got my first order from Digging Dog via the internet. I was very impressed with the healthy plants I received. One was damaged in shipping. I emailed them and they are sending me another, no hassle at all. I liked that I was able to request a shipping date ahead of time so I could receive the plants at the right planting time for my area. I've seen complaints about shipping charges but they seemed pretty comparable to other online nurseries with decent plants. You get what you pay for. Will definitely be a repeat buyer.
I have ordered twice now from Digging Dog Nursery and both times have been good experiences. The Plants offered are Fabulous. They came wrapped and packaged beautifully. The Plants themselves were healhy and strong specimens. I could not be pleased more. I would and have, recommended Digging Dog Nursery to friends and would not hesitate to do business with them again. They were also helpful and friendly in answering an inquiry I had made. Great Plants, Great Business!!!!
I bought plants from Digging Dog via internet and at the S.F. Flower and Garden Show. Many of their Kniphofias, Geraniums and Clematis ended up in my garden. All the plants arrived in great condition and I had no problem getting them established. Digging Dog is one of my favorite nurseries and I will buy from them again.
I have been ordering plants from Digging Dog for almost 20 years, and they are in my top 3 favorite mail-order nurseries. My favorite is my Chinese Fringe tree, planted in 1993-In the Spring, it is a wonder to behold. My garden is filled with Digging Dog plants, and I would recommend them to everyone. Plus, I love their catalog...the plant descriptions and artwork are great.
1st time buyer. The plants came in excellent condition (better than most of the mail order companies I have used in the past). Strong root development = less transplant shock. Will definitely order from them again. Great selection of plants on their website.
I recently ordered 3 clerodendrum from Digging Dog Nursery and just wanted to let you know that you exceeded my expectations. The plants are beautiful and much larger than I thought they would be, Packaging was great and service was A+
Thanks so much!
On Jul 31, 2012, rosegreensite Newport Coast, CA wrote:
For years I have been looking off and on for Sisyrinchium striatum every since I saw it in a Penelope Hobhouse garden book. Finally found it at Digging Dog Nursery along with several other plants I have never seen in my local garden centers. My plants arrived in excellent condition and are doing well in the garden beds. Cathy emailed me about a hellebore that was to be shipped later but I was going to be out of town. She made arrangements to ship the plants after I was back in town. Great plants, Great customer service. Will definitely buy from them again.
I ordered Lemon Wave hydrangeas. Once I got through the materials carefully packed around my plants I was shocked at the large size and health of the plants. Although it took me a few days to get it in the ground it did great starting on day one. I have already buried a branch to start another and I've only had this plant for a couple of months.
Thanks Digging Dog! I will be looking at your site first anytime I'm in the market for something unique!
On May 26, 2012, elderberrypress Oakland, OR wrote:
Ordered several torch lillies and they stock some rare exotics too! They have grown very well here in Oregon and are now, huge and healthy. Their selection is superb. Just ordered an angelica gigas and the shipping was reasonable too.
I ordered 8 plants. They arrived on the scheduled date and they were packed well. (Though I did have to clean out the worm bin to accomodate more shredded paper!)
When planting the plants, I was very happy to see that the plants had large, healthy root systems without being pot bound. Two of the plants were even trying to send out runners already. Often I feel like mail-order places try to send stuff out before it's rooted sufficiently, but not Digging Dog! I will totally order from them again.
On Dec 4, 2011, dwc47 Chattanooga, TN (Zone 7b) wrote:
I have found several plants here that I have not seen for sale elsewhere, Dierama in particular, and have found the plants to be larger than expected and very healthy. Digging Dog will always be on my list of places to check first when I am looking for a plant. I am honored to recommend them to all plant lovers!
On Oct 21, 2011, GreenGrowler Colorado Springs, CO wrote:
RE: Digging Dog Nursery - My plants arrived quickly and in great condition. Having ordered plant material online many times, I am so impressed with the quality of Digging Dog's plants and the care in which they were packaged.
I was most pleasantly surprised with the size of the pots and root balls - very substantial! And, everything swaddled in paper shred really kept the plants "tucked in" during their journey. The Brunneras are planted, mulched, and watered; they are already settling in nicely. I am looking forward to see them reappear with vigor next spring - and have my fingers crossed that the deer won't find them as delightful as I do!
Thanks so much for the excellent customer service, prompt & knowledgeable response to questions, and top notch plants! Digging Dog is the whole package!!!
I placed an order with Digging Dog Nursery for several geraniums, a lime light hydrangea and one campanula. All arrived from CA. to MA. in very good condition accompanied by detailed instructions for planting. They have a large variety of plants at reasonable prices that are packaged in very deep pots. All had large, healthy root systems and very lush, healthy foliage considering their cross country journey. I would definitely purchase from this company again. The quality of their plants and service are outstanding.
I am very impressed with Digging Dog. Compared to most other nurseries I have purchased from, their plants are large, healthy, inexpensive, and well packed for shipping. They have a very interesting selection of plants and are my top choice nursery for anything they have in stock.
On Apr 16, 2011, SchwarzeKraehe Los Angeles, CA wrote:
I am a repeat customer of the Digging Dog Nursery for the past few years. They offer a large variety of non-mainstream plants that fascinate and intrigue me. I just received my last package from them this week and was very happy with it as always. The Spanish lavenders were large and fresh and the kniphofia's were huge and just ready to burst into bloom! Everything is well packed, and they make sure to send it at appropriate times (checking weather conditions), and communicate well with customers. I know I'll be back in the future.
On Oct 11, 2010, uptowngardener Minneapolis, MN wrote:
I recently contacted Digging Dog with one of those, "Help! It's urgent! Can you get these plants to me today?" requests that mail-order nurseries must dread. The folks at Digging Dog responded immediately. They sent lovely plants w/ well-developed root systems that arrived in Washington sooner than I had any right to expect. I enjoyed superb service, quality plants, and a fair price. I will not hesitate to order from this company again.
We have ordered from Digging Dog for the past 4 years. In the Spring of 2009, we order several items including 12 eringium giganticum. When they arrived in April, there was nothing in the small pot, but we were game and went ahead and planted them any way. We waited until the end of June and nothing had come up. I emailed Digging Dog, referenced my order..while it took a little while to hear back from them, they indeed stood by their plants and sent me out 12 new plants, no questions asked. We appreciate the specialty nurseries that offer hard to find plants and know that it is a tough business. We appreciate them even more when the plants they sell are high quality and they stand behind them. Digging Dog gets a big thumbs up from us!
I ordered 6 salvia plants over the telephone. They arrived on the date promised and were in better shape than some of the plants in local nurseries! Nicely packed, still moist and with the leaves protected. They are thriving in my garden. This is a very service oriented business and I will be getting more plants from them for sure.
On Jul 9, 2009, crazymary Lodi, CA (Zone 8b) wrote:
I just received my order of 6 plants and they arrived in beautiful condition and were very carefully packaged. The plants had large root systems and were larger than I expected. They gave complete instructions on how to care for plants shipped in warm weather and I was also happy with the friendly service I received via telephone. I will definitely be ordering again. Their selection of plants is terrific too.
I go back to this company again and again. In general, the plants are well sized and are securely packaged. My first orders were placed in 2007 and I've made several orders since then. I wait for the clearance/special sales and find them competitive with other mailorder nurseries. The shipping is typically competitive as well, but I only live a couple states away and am comparing them to other west coast mailorder sources. Right now I'm waiting for my 2009 Father's Day 15% off order (grin).
The only negative I can state is that they offer some really nice plants that are not hardy in my area so I need to be very careful not to be seduced by their descriptions and buy another plant that needs to be lugged into the garage every time the temperature plummets (sigh).
Last year I placed an order and included in that order were 8 Mavis Simpson geraniums. Their website stated they were hardy to zone 5. I am zone 6 so I ordered them. None of the 8 grew this year. I've been reading about geraniums and I have found that Mavis Simpson is a tender perennial and a wonderful geranium specialty company has them listed as zone 7. I guess I know why mine didn't survive. I emailed the company to let them know the information for this plant is incorrect and had it been correct I never would have spent over 50 dollars for 8 geraniums that aren't hardy to my area. I feel the least this company could have done was respond to my email. Since I have heard nothing I decided to include a review on this site.
On June 26th, 2009, suscwbuff changed the rating from negative to positive and added the following:
I did receive a check in the mail today compensating me for the Mavis Simpsons and an apology.
On Jun 8, 2009, diggindragon Newark Valley, NY wrote:
They shipped my plants from California to New York. 3 days in a UPS box, and they weren't even WILTED! Every specimen I've ever purchased from them has come back like gangbusters the following season. I've even found plants I've never heard of before - making my upstate NY garden very unique. My neighbors are green with envy. This is simply the BEST mail order nursery I've ever dealt with.