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|On Jul 8, 2015, randibear Deerfield, MA wrote:
I ordered 18 perennial geraniums including 8 Rozanne on 6/4/15 asking them to be sent the end of June. On 6/9/15 I was notified they had no Rozanne left and asked me if I could substitute Havanna Blue or Buxtons. I agreed to substitutes for these 2 varieties.I later emailed to send the order sooner as my garden designer was getting back early which they emailed and said they would ship them out the week of 23rd of June. I received these plants on June 25th. I was happy with all of the plants except for what was supposed to be 4 quart sized lancastriense at $7.25 each as I received 4 approx 1 inch by 2 inch small plants for which I was charged $5.75 each. Based on what I ordered and what I received I felt ripped off. I immediately emailed the company on 6/25/15 asking that they combine these 2 mini plants into one quart size and charge me $7.25 for each 2 mini pots or $14.50 and not $23.00 as charged and I thought an $8.50 refund was in order. On 7/3/15 I received a somewhat standardized form letter back giving me the small business issue, cost to grow plants, etc.. and that at the very least their plants were worth $4.75 each or at least $19.00 and was willing to refund me $4.00. I replied on 7/3/15 "Please refund me the $4.00." Today 7/8/15 the $4.00 credit showed up on my bank account. For refusing to refund the $4.50 additional amount on this order she has lost a future customer. In all fairness they did have an extensive list of perennial geraniums and I certainly would have bought many more down the line. While their shipping fees were extremely high I was willing to pay that for the varieties I wanted. In the end I did not get what I ordered. Their loss is my gain as I have found more plants elsewhere and the shipping was way better..
On Jul 8, 2015, Digging Dog Nursery responded with:
"On Jul 13, 2015 3:09 PM, Digging Dog Nursery responded with:
We value and appreciate all of our customers, and are truly saddened to have disappointed you. Perhaps some of your expectation about our plant container sizes could have been clarified by referring to any of the following pages on our website: "Catalog", "Order Info", or "Planting Info", under the heading "Digging Dog Plants", which states the following container sizes:
|On May 29, 2015, JDLarsen Minneapolis, MN wrote:
The prices were better than most sites. I assumed the plants would be very small but that was O.K. for me. I spent a long time selecting about 20 plants that totaled about $120 and per another review, when it came to checking out the handling and shipping costs were just under $100. I've been ordering plants for years from on-line nurseries and have NEVER seen such high shipping costs.
|On Apr 9, 2015, thegdawg Atlanta, GA wrote:
I was in the process of ordering six Salvia today from Digging Dog for a cost of $46.50 ($7.25 each) when before I gave them my credit card I noticed my order was going to cost $76.40. My total cost included $46.50 for the plants, $4.95 handling and packing, and $24.95 for shipping.
On Apr 9, 2015, Digging Dog Nursery responded with:
"On Apr 9, 2015 3:13 PM, Digging Dog Nursery responded with:
We are so sorry about, and certainly understand and share your dismay regarding the costs of shipping. Since we are a small family run business, we are not eligible for the substantial discounts that larger mail-order businesses receive from UPS. As we are all aware, fuel costs have risen dramatically over the past few years and forced carriers to impose increasing fuel related charges on their customers. While there has been a welcome decrease in fuel prices recently, those savings have not been reflected in the rates charged by the carriers. We assure you that Digging Dog Nursery does not make any profit on shipping costs. In fact, we have been absorbing these incremental costs for some time now and in doing so have lost and continue to lose money on many air shipments. In the event that UPS does lower their rates, we will gladly pass those savings on to our customers.
|On Sep 16, 2014, clematis911 Marietta, GA wrote:
Posted on September 9, 2014, updated September 16, 2014
On September 16th, 2014, clematis911 added the following:
If this nursery is so reputable why is their comment so long - their comment is indicative of poor customer service trying to cover their tracks. The refund check that supposedly was mailed on August 27, 2014 - date the owner stated it was mailed - has never been received - several emails have been sent to me apologizing for this delay - it is September 16th and still no refund. I have been very persistent about this situation as my husband and I both believe they don't know clematis terniflora - sweet autumn clematis - it is called sweet autumn clematis because it has a sweet fragrance.
Their plant has no fragrance after 6 years of being patient for a fragrance. Any gardener familiar with this plant is familiar with the lovely fragrance. I would never recommend this company and will tell everyone I know that gardens to never order from them. It has been a long drawn out ridiculous experience from a company that does not tell the truth.
On Sep 16, 2014, Digging Dog Nursery responded with:
"On Sep 11, 2014 2:51 PM, Digging Dog Nursery responded with:
Our records indicate that Cathy first contacted us around the second week of August 2014. At that time, she told us about her Clematis terniflora, which she stated was thriving, but not fragrant. We listened attentively to her concerns and said that a picture would be helpful. Upon checking our records, we learned that she purchased these plants on 8/26/2008. We received the photo on August 11. We identified the photo as Clematis terniflora and were so puzzled by her situation that we forwarded it on to a man that operates one of the most respected and largest Clematis nurseries in North America for his opinion. He is a very busy person and it took awhile to hear back from him. He confirmed that it was a robust specimen of Clematis terniflora. He also had never heard of a non-fragrant Clematis terniflora. His nursery, which has been in business for over 40 years, has always supplied us with this particular Clematis. So after receiving the photo, four days later on August 14, we sent the following email to Cathy:
On Sep 19, 2014 12:21 PM, Digging Dog Nursery added:
We are so sorry that the original check did not reach it's destination. However, after placing a stop payment on the first check, we have sent a new check via USPS Certified Mail, with signature requested and tracking on 9/16/2014. "
|On Oct 6, 2013, sadiewhitecoat Bay Head, NJ wrote:
I am a garden designer whos intention it was to install a small rock garden for a client. One of the plants I wanted in the garden is difficult to find in my area. Happily, I found the plant online at Digging Dog Nursery, but (sadly) was told that since they would not ship only one plant to NJ, I needed to spend a minimum amount. I chose 3 more [difficult to find here as well] plants to meet their requirement. The plants I ordered came to me *shockingly* small- even for the price ($7, average per plant), considering the whopping S & H ($15 plus $5, grand total $47). Though small, only one of the plants was barely acceptable in spite of all that $$.
On Oct 6, 2013, Digging Dog Nursery responded with:
"On Oct 7, 2013 2:21 PM, Digging Dog Nursery responded with:
This customer called on a busy day for us (our mail order ship date) and we gladly spent a significant amount of time on the phone helping her select unusual rock garden plants, advising her on specific soil recommendations and discussing which plants would be hardy for her area. We rushed the order through on that day to make sure she received her plants as quickly as possible. During one of our phone conversations, she expressed appreciation for all the advice and time we spent helping her.
|On Apr 24, 2012, diggeral1 North Plymouth, MA wrote:
I didn't notice the outrages shipping charges when I ordered and had to cancel
|On Apr 6, 2009, dthomas979 Saint Charles, MO wrote:
Wow are the people here crazy or what, they get taken on shipping and rate this company as positive, I saw all the positive ratings and thought I would give them a try, my 32 dollar order had a 29.90 shipping charge with handling to Mo. That is a complete ripoff, it's insulting. There are many good companys that aren't on the top 30 that don't rip you off on shipping. Stay way unless you like the people your ordering from laughing all the way to the bank.
On Apr 6, 2009, Digging Dog Nursery responded with:
"On Jun 26, 2009 10:01 AM, Digging Dog Nursery responded with:
We are sorry that the person from Saint Charles, MO expressed concern about our shipping costs. We wholeheartedly assure this person and all who are reading this rebuttal that we are not 'laughing all the way to the bank'.
|On Apr 6, 2009, Vicky_D Pompano Beach, FL (Zone 10a) wrote:
I read some positive reviews about Digging Dog so I wanted to give them a try. When I was ready to order, I saw a notice that read "At present, we are unable to ship to Florida, Hawaii or anywhere outside USA." It should read "unwilling". I emailed the company to ask when they will be ABLE to ship to FL and the reply I received was "Sorry, the state's agricultural regulations are so strict, it simply is not worth it." I for one would not feel comfortable purchasing from a company unwilling to meet the strict agricultural regulations of any state. What does this imply about their quality standards? High Country Gardens is willing to meet Florida's strict standards ( I've made over $500 worth of purchases from them so far) so my confidence and customer loyalty stays with them!
|On Aug 14, 2006, paulusc Severn, MD wrote:
On June 24, 2006, I sent an email to the company (email@example.com) inquiring about a hard to find shrub that I was very interested in ordering. The website showed it as being "Sold Out" and I asked when it may be in stock again and the price. Since I never received a response from Digging Dog Nursery, I found the shrub on another website and was able to order it there with no problems.
|On May 4, 2005, mathewpok wrote:
I ordered two clematis and three acer griseum from digging dog online. The clematis came well packed and heathly, however the acer griseum were sold out. I was not notified of this until I received an invoice with the shipped clematis, about six weeks after my order. As these tree's are only carried by a small handful of nurseries, by the time I knew about this I was not able to order them from another source. While I received an e-mail confirmation of my order, again they did not indicate that the acer griseum were unavailable.
On May 4, 2005, Digging Dog Nursery responded with:
On May 12, 2005 4:45 PM, Digging Dog Nursery added:
Due to a cool spring, our new crop of Acer griseum has taken longer to root