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On Aug 17, 2009, 1AnjL (AnjL) Fremont, CA (Zone 9b) wrote:
I ran a co-op with Buried Treasures as our vendor spring 2009. This was a rather large co-op and Buried Treasures was shipping direct to the buyers. Unfortunately something went wrong in the shipping part, and some of the orders were not shipped out. Myself and the other co-op members sent several emails, dmails and made many, many phone calls with no response from the company for over a month. When the company finally responded, they gave no reason for the mishap or for ignoring our calls and letters. I personally am satisfied with the product, but greatly unsatisfied with the business practices of the company.
I ordered 2 euphorbias and paid thru paypal last week of June, I recieved a respond saying that they recieved the payment and they will deliver the plants after the fourth of July.
after more than 2 weeks I e-mailed them again to ask if why the plants did not arrive. Chris responded saying that they send the plants to the wrong address so i sent them my address but still did not get the plants. I e-mailed them again for the 3rd time but did not get any respond. I am not sure if what's going on with them. I'm still hoping I will get my plants or better yet return my money, its been over a month. How can they send to the wrong address I been buying all my euphorbias from them since 2007. I'm very disappointed but I'm still waiting very patiently. what's going on buried treasures?
On Jun 12, 2009, cjcjmass Snellville, GA (Zone 8a) wrote:
I truly feel ripe off by this company. I've left them several e-mail
and numerous voice mail message until today no return call. Now i'm out of 60.00 for several hibiscus that I never recieved.
On May 26, 2009, Qwilter Severn, MD//Flem Is, FL, FL (Zone 9a) wrote:
This is my 2nd try for ordering. The 1st was through a Co-op and the delay in shipping caused me to cancel my order.
This time I ordered on my own. Placed my order on Mother's Day with a credit card. Noted that I wanted delivery "now". Got confirmation and the tracking number that evening.
Tracking number did not work.
8 days later I got "confirmation of payment received". I though I had gotten that 8 days prior. And the email stated it would take 2-3 weeks to ship. And a different order number. Neither one can be tracked on their site.
I find this very bad customer service. How can it take that long to process a shipment of 4 plants?
I can't cancel as I ordered these as a belated Mother's Day gift but I will not order from them again.
On Apr 29, 2009, zanann Onarga, IL (Zone 5b) wrote:
I placed an order March 2nd and asked if they could hold on shipping as it was still too cold here. Gretchen responded to my e-mail saying they would ship April 6th. After two un-answered e-mails and no sign of my plants, I'm curious. How did this company get in the top 30???
After a week of their tracking page not working, and not getting any replies to my emails, I called and talked to Chris. He informed me that they were a little behind but my package did ship and I should receive in on Mon. the 13th.
Here it is the 20th and I still don't have my package. No replies to my emails and when I called again, I find that they are out of town selling at a fair.
I'm a bit upset that they didn't ship my package before leaving to sell at a show! They had plenty of time to ship before leaving, especially after talking to them on the phone and being assured that it had ALREADY been shipped!
On April 29th, 2009, crystalseen added the following:
Well, here is is at the end of the month and I still do not have my order, nor have they returned my emails or calls. I have had to file a chargeback to get a refund. Never will I order from them again!On April 29th, 2009, crystalseen added the following:
Well, here is is at the end of the month and I still do not have my order, nor have they returned my emails or calls. I have had to file a chargeback to get a refund. Never will I order from them again!
I ordered online 8 plants (euphorhia) from this company on March 30,2009. When I ordered, i recieved a reciept right away with tracking number. Four days later, I used their tracking number provided online to locate my order. It still says processing...So I emailed the company. "Chris" replied my email. YOU can read my email below back and forth with this whole experience and you decide if you want to order from this company. Chris making lots of excuses, at least this is my opinion. But he must have very good reason why he he is doing this to me. He is the only one knows.
At his moment.. I am still did not recieve my order for about 3 weeks now and Chris stopped replying my email. I asked the company to refund my money but never hear from them again. I do not understatnd why people act like this. THey could have tell the truth. Bad experience with this company. I am still trying to get my money back. But I do not know.. They are not responding.
RE: Order EuphorbiaThursday, April 16, 2009 7:52 AM
From: "Hermie
ContactsTo: "Chris Moore"
Chris,
I didn't hear from you? What is going on? It is Thursday already not recieve the order that you told me was sent Saturday. Didn't recieve tracking number from the post office. I see u advertised your plants on Ebay. Wow was tempted to buy more but my question is? I still not recieve what I had order online from you 16 days ago. I hope I hear from you soon.
Wednesday, April 15, 2009 12:11 AM
From: "Hermie
ContactsTo: "Chris Moore"
Chris,
It has been 15 days since my order. What is going on???? I understand that you sound very busy. Do you have the plants? You just keep telling me from day and to the next day. I am just keep waiting. I am a little upset with this whole thing. What would you feel if you were me? If you didn't send the order yet. Please refund my money. If you did send them please provide tracking number from the post office.
Chris,
It is Tuesday already still I didn't recieve my order. Can you please check if it got sent Saturday? Did you guys send it? IF not lplease send them.. Thanks
From: Chris Moore
Subject: RE: Order Euphorbia
To: "Hermie
Date: Sunday, April 12, 2009, 7:56 AM
Wthout being at the office, I can't look it up. Forty packages went out yesterday, so i'm assuming it was.
--------------------------------------------------------------------------------
From: Hermie
Sent: Sunday, April 12, 2009 10:45 AM
To: Chris Moore
Subject: RE: Order Euphorbia
Did you ship the order yesterday ?
From: Chris Moore
Subject: RE: Order Euphorbia
To: "Hermie
Date: Sunday, April 12, 2009, 6:19 AM
Hi hermie,
I have the DC # at the office and will email it monday when I get back in town.
Regards,
chris
chris
--------------------------------------------------------------------------------
From: Hermie
Sent: Sunday, April 12, 2009 9:02 AM
To: Chris Moore
Subject: RE: Order Euphorbia
Chris,
This order was shipped yesterday? I hope this time you shipped it as you told me. I have been waiting this order to arrive. I didn't know it will take this long for an order. Do you have the tracking number from the post office?
From: Chris Moore
Subject: RE: Order Euphorbia
To: "'Hermie
Date: Thursday, April 9, 2009, 5:48 PM
Hi Hermie,
I’m sorry. Your order is still in the que. I didn’t take into account a large co-op order we had going out this week, when I emailed you earlier. We didn’t ship any regular orders this week due to this co-op. We finished shipping the co-op prders yesterday, and are shipping orders tomorrow and Saturday, to catch back up. We can ship yours on Saturday, which will get it there on Monday.
I know this is your first order with us, and apologize for the less than stellar first impression. This is certainly the exception to the rule.
We’ll have them in your hand on Monday, and will send the DC number over the weekend.
From: Hermie
Sent: Thursday, April 09, 2009 8:23 PM
To: Chris Moore
Subject: RE: Order Euphorbia
Chris,
I checked again the tracking number it says processing. THe email below you said that it will be sent on the 6th. Was my order being shipped? Do you have a tracking number by the post office? Thanks.
Hermie
--- On Thu, 4/2/09, Chris Moore wrote:
From: Chris Moore
Subject: RE: Order Euphorbia
To: "'Hermie
Date: Thursday, April 2, 2009, 8:33 AM
Hi Hermie,
We pack on Sunday and Monday to ship on Monday and Tuesday, with the occasional Friday for the west coast. Your order came over at 12:30 a.m. on Tuesday, so it was scheduled for the following week, April 6th. That would get it to you a week from today via Priority Mail.
From: Hermie
Sent: Thursday, April 02, 2009 11:24 AM
To: chris@buried-treasure.net
Subject: Order Euphorbia
Hi Chris,
I ordered 8 Euphorbia online on Monday. I paid it through paypal. Is this order being sent? I checked the tracking number it only says processing. Let me know.
On Feb 10, 2009, cateinafrica Luanda Angola wrote:
I placed an order in January 2009, I received a confirmation with a tracking link (that did not work). I keep waiting for the package but realized that it was not going to make it before I left town and called. Spoke to Chris who said he was sorry that they had not been shipped on time and agreed to cancel my order and refund my money. I told him that I would place another order when I returned in June. I have been waiting for my refund. I have written several times and tried to call multiple times. Today I get an email that the bulbs have been shipped to my house and they want to know how happy I am with my order. I am very confused. I will reverse this negative review if I could finally hear from them and have my money refunded. Until that time, I could not recommend doing business with this company.
On Feb 10, 2009, Buried Treasures responded with:
"On Feb 10, 2009 2:39 PM, Buried Treasures responded with:
Hi Catherine,
I just sent you an email, that I'll copy below. I wish you'd given us more than 13 minutes to respond though.
Chris.
Hi Catherine,
I’m so sorry. I made a note in the order, but Gretchen missed it. I had surgery on Thursday, and she was trying to help out while I was down. Don’t worry though. The refund was already processed and will reflect on your next statement.
Not sure if you have someone checking your mail or not, but if you do, let them know they can open the plants, and keep them if they’d like.
This company had a sale on November 29 and they sent an email out to customers stating as such. I placed my order and paid within 20 minutes of the email going out. I got my order on January 14. They were swamped with orders from the sale and could not get them out in a timely manner.
Throughout many emails I was promised I would receive my order by January 1, promised it would ship on January 5, after inquiring about not getting a 'shipped notification' like promised I was told that it did in fact ship on January 5, no response when inquiring why it never arrived that week, then finally a 'shipped notification' on January 11 and arrival of my order on January 14.
It was made clear they do not pack and ship orders based on the order in which they were received but rather by location and content of the order. Considering that people with similar orders as me that lived farther away and ordered after me did get their order nearly a full month before me that makes no sense and I said as much and got more excuses as to why the order was late
While it was clear my 'patience' was 'appreciated', at no time did I ever receive a direct apology. This is the closest they came to an apology in any email
"We apologize for not being as proactive as we strive to be with our customers during the past holiday season."
At no time did I feel I was valued as a customer.
Plants did arrive well packed and with healthy roots and were well labeled. Several of the plants have mites, puckered leaves, and some have chew holes even on new leaves, I did even find a bug (I don't know what, I promptly killed it) on one plant.
On Sep 2, 2008, emh48 Premont, TX (Zone 9b) wrote:
I placed an order for 3 cajun hibiscus,plants were send bare root and arrived DOA.. the roots should have been wrapped at least in a wet paper towel with plastic over that to keep them alive.. But they werent seller hasnt answered my emails.
I spend 43.00 dollars on dead sticks. Very disappointed
On September 3rd, 2008, emh48 changed the rating from negative to positive and added the following:
Chris refunded all my money in a quick and friendly manner! Thanks Chris!On October 1st, 2008, emh48 changed the rating from positive to negative and added the following:
On Sept 8 I placed an order which as of today 9-30-08 I have not recived, I gave you a neg on ebay and you didnt like it, you issued me a refund and said the plants had been mailed on the 23rd.. yea right ! I still havent recieved them so I dont think they were mailed in the frist place.. This was a 2nd chance order but it was still messed up. Not recommanded at all as this company tells you one thing and does another. there will be no 3rd chances here.On January 6th, 2009, emh48 added the following:
by the way if you leave neg feedback, they block you from buying from them again.. too funny! i wouldnt bother ordering from them again.On Sep 2, 2008, Buried Treasures responded with:
"
On Sep 2, 2008 4:21 PM, Buried Treasures added:
Hi Elva,
As stated in the auto-response email that was sent to you, we were at an off site sale throughout the holiday weekend, and would be returning today. It also asked that if there were any urgent concerns, to please call us.
I wish you'd given us the opportunity to address the problem, but will of course refund your money as your email requested.
Yours is the first problem with the Hibiscus arriving like that. The damp sphagnum moss that we wrap the root ball in seems to have worked for all of the others. As always, we take all feedback received, and learn ways to avoid them in the future.
On Jul 10, 2008, sweet_whitney Tucson, AZ (Zone 8b) wrote:
I love this company! They have a wonderful variety of adeniums. I ordered 7 and they were shipped promptly and arrived with one of them blooming out of the box! They were sent bare-root, which was good because the box sat in my front yard in the 100 degree weather waiting for me to come home from work. They are healthy and beautiful, and I highly recommend this company. I just made another order with them today.
On January 18th, 2009, sweet_whitney changed the rating from positive to negative and added the following:
I am extremely disappointed with this company. I ordered from them twice before and was very pleased-they shipped my plants out within a week and responded to emails in a day or so. I couldn't resist their one day sale, so I also ordered on November 29th. Long story short-my order was shipped December 29th. At first my emails were answered, but then they stopped responding. It's as if they don't even read their email. Their customer service is terrible. I don't think they deserve to be in the Watchdog Top 30.
On May 9, 2008, midnightterror Gallatin, TN wrote:
Last night after arriving home from work I had received my
package and was so excited to open the package and begin enjoying the contents of my order.
However, to my dismay and through search I was missing a special plant that I had ordered, paid for and to my dismay the "adenium Yellow Varigated Yellow Varigated was not in the package. I searched through all the frayed packiging papers one by one and all four corners of the shipping box and there was no $8.95 Adenium Yellow Varigated to be found hiding. Therefore, i contacted the company about 12:00 AM in hopes of waking up the "Hidden Treasure" company and let them know how disappointed that I was and the voice mail stated that they would be out and return your calls after April 23 now I am wondering does it mean april 23, in the past ,present or future because there is no return contact from the owners at this time. In adition, I left a number on the pager system this was also to no avail. I also, contacted the tele # today and left the same information.
I have sent an e-mail to voice my disappointment I want my refund including taxes or my "Adenium Yellow Varigated.
This experience has prompt me to write a short story " The midnight flower terror".
I have no intentions of ordering from this company in the future be it resolved or money spent and no plant.
Little is much and $8.95 was my earned finance to purchase the choosen items and to be this excited and disappointed at the same event is a lesson well bought by me on a one time experience.
The business to me at this time do not smell like roses but, feces.
On May 9, 2008, Buried Treasures responded with:
"
On May 9, 2008 6:43 PM, Buried Treasures added:
Hi Sarah,
I'm sorry it was left out in error, and will of course ship this off to you on Monday, May 12th at our expense.
Gretchen has been getting on to me about not changing the message in a timely manner, but I'll do so now.
I understand your frustration and the negative feedback, but do hope you'll give us an opportunity in the future to show you this is the exception and not the norm. We're not perfect, but do fix any errors appropriately.
I won a Maranta Variegata bulb from Buried Treasures on ebay and it was shipped within the next 2 days. The bulb is beautiful and healthy. That's the positive. The negative is the bulb came with no planting instructions. I sent two emails and made one phone call and got the voicemail when I called and no return emails. I searched the web and found no information on planting depth. I posted on every gardening site that I belong to hoping I would get some answers. I got a few answers but was not sure about them so I waited a few more days to hear back from the company.
I finally got an email back and I was happy because the planting instructions they gave me was totally different from what I got from others. If I am inticed to purchase something from them again I will be a little hesitant but probably will.
On July 30th, 2008, dobra1629 changed the rating from neutral to positive and added the following:
I wish there was a way to enter a new comment for each transaction with a company.
I got an email promotion from Buried Treasures and decided to give them another chance.
On 7/25/08 I ordered Adenium Pretty Lovely. Today I got it and am so impressed. It is larger then I thought it would be and very healthy. It also has some buds on it. My only regret is not ordering more and now the sale is over.
Thank you for a good experience.
Dorothy DobraOn October 2nd, 2009, dobra1629 changed the rating from positive to negative and added the following:
Changing rating to Negative due to my latest and last experience with BT.
On 8/19 I received an email regarding Summerfun 25% off sale with a "shipping guarantee" which stated that all orders placed on or after 8/19 are guaranteed to ship within 10 business days or less or you receive full refund plus your original order.
8/19 I placed my order for a Miss India Adenium and paid by credit card immediately. Received confirmation email.
8/24 Received receipt of payment email
8/19-9/8 Waiting for my adenium
9/8 decided to email asking where is my plant or a tracking number
9/8 received email stating that my plant has been shipped via priority mail
9/8 email to BT asking if they were going to honor their guarantee since my plant was not sent within 10 days
9/8 received email saying they would honor their guarantee but asked if I would accept a plant of equal value in lieu of money.
9/9 I responded that I would accept a plant and stated that I would like a red wagon adenium
9/14 I received my Miss India and was not happy with the poor condition of the plant. I immediately took photos and emailed BT. I noticed that the shipping label was dated 8/26 which leaves me to believe that the plant was put in the box to be shipped on that dated but forgotten. Once looking at the condition and the lack of firmness of the caudex I am convinced that is the case.
I also noted that the postmark is stamped 9/10 not 9/8 as stated in the email.
I have heard nothing from BT since 9/8.
I contacted BT once more this week but have no hope of receiving the refund or plant they guaranteed.
August 30, 05
I purchased from this company in June, 05. My credit card was charged for that purchase on June 9th. The bulbs have never arrived. Since then I have called and left voice mail (twice), e-mailed twice and sent one letter...to date no response to any of the contact efforts. It was a small order but still.... a legitimate order. I don't know if the shippment will ever arrive but I doubt that I'd ever order from these folks again. I can't understand "customer service" like this....too bad....I could have been a great customer, I'm such an easy sell when it comes to "cool plants".... :-( Joe n Colorado
On Aug 30, 2005, Buried Treasures responded with:
"
On Jan 13, 2006 8:35 PM, Buried Treasures added:
Hi Joe,
We've made several attempts to contact you. As stated in our correspondence, the only thing that was paid for, and charged to your card was a shipping charge of $5.15. No plants came over on the order, nor charged or paid for. We've made multiple attempts to resolve this, and absolutely will, if you'll only contact us.
I placed an order in April 2005 and received a prompt order confirmation and my credit card was promptly billed.
As yet, I have not received my plants.
Despite numerous attempts to reach the company by e-mail and telephone (no longer in service was the message I have gotten on two occasions), I have not been able to get any response to my inquiries.
I can only report a negative experience. I am very disappointed that the company has not seen fit to respond after having taken my $63.34.
On Jun 13, 2005, Buried Treasures responded with:
"
On Jul 6, 2005 1:23 PM, Buried Treasures added:
Please contact me at your earliest convenience, so that this can be corrected. 813-857-8839"
On May 29, 2005, Zuzu Sebastopol, CA (Zone 9a) wrote:
My experience with Buried Treasures was negative from start to finish. I saw some appealing things on the Web site but couldn't find much information about shipping or about the size of the plants. I sent an e-mail to ask whether the items were sent as bulbs or plants. No response. I then sent an e-mail repeating the earlier question and asking whether they ship to California. Not a facetious question because many nurseries don't. I got no response.
I was so impressed by all of the positive comments in Watchdog that I ultimately placed an order, against my better judgment. The bulbs arrived promptly, but without a packing list, an invoice, or planting instructions. I e-mailed to ask about planting instructions. Some of these things were so exotic that I couldn't find planting instructions anywhere else. There was no response to that e-mail either, so I planted them in accordance with the general guidelines I've always followed in planting bulbs. That may have been incorrect, but who knows? I don't, because I never got a response.
When my credit card statement arrived, I noticed that the amount Buried Treasures had charged me was larger than the amount shown on my order form on the Web page. I could have sent an e-mail to ask why, but what would be the point?
I did finally send one last e-mail in April to ask whether these things should be showing any signs of life. I planted them in February, two days after I received them, and I planted them in pots, so I can't blame their disappearance on gophers.
Now it's almost June and I have 17 seemingly empty pots into which I deposited 26 bulbs almost three months ago. The bulbs I received from other nurseries this year are thriving.
On May 18, 2005, AlohaHoya Keaau, HI (Zone 11) wrote:
I placed my order/paid by PayPal early April. Chris wrote immediately saying they were behind but should get caught up the next week. I have sent 4 or 5 emails and have called and left a message. Still no reply. I run a nursery, I know what can happen - especially if it involves family problems. I just want to know 1) am I getting the items I ordered, and, if yes, 2)when? Ignoring requests for information is not helping the situation. When I hear from Chris and receive my order I will change this report to a negative or a positive. I hate using a public forum to pressure a reply, but if it works, great.
On May 26th, 2005, AlohaHoya changed the rating from neutral to negative and added the following:
This was hard for me to do. I like Chris. But since I wrote my comment as neutral and sent 4 emails to him, I have heard nothing. I may change this again....but this may serve as a warning to others. I have lost 43$.
Placed order in March 2005, and after a couple of e-mails, one got a response that they were behind in shipping, and the last two e-mails have not been responded to. No plants yet. Paid by Paypal, so will be contacting my credit card company one week from today. And Change my rating to negative at that time if no action has been taken. Very disappointed at this time.
The co-op went great, so I am hoping that it is just as they stated in the first e-mail a month ago, that they are extremely busy and that is all there is to it.
On May 28th, 2005, Gourd changed the rating from neutral to negative and added the following:
Changing my rating to Negative after several more e-mails and sent one thru Dave's also, incase his was not working, but still there has been no response since his last e-mail in mid April. Since there has been no response, I feel I have not much choice here. (lost $ 37.90)On September 29th, 2005, Gourd added the following:
On September 27, finally after several e-mails back and forth to a the spouse of this business partner, got a refund via personal check. I will not change my rating, as this is just very unprofessional on the part of this company and very aggravating that you see where he is still taking orders and shipping out. We should not have to track down anyone, then have to deal with the new spouse.
On Apr 17, 2005, 75751 Fort Mill, SC (Zone 7b) wrote:
I see I am not the only one with a problem with this company. I ordered several plants on 04-05-05. The next day I received a e-mail stating that the plants had been shipped and received a shipping number. I still have not received this order. I am
concerned about the health of these plants. Where is this order? I have sent 2 e-mails to this company. So far, no response.
C& NN
On April 20th, 2005, 75751 changed the rating from negative to neutral and added the following:
04-20-05
I finally received this order. Fortunately, the bulbs look ok. Hopefully, they will all become beautiful plants.
C&NNOn September 22nd, 2005, 75751 changed the rating from neutral to negative and added the following:
I placed a second order on 05-05-05.
NEVER received the order. No explanation. NOTHING!
NO! I'll never order from them again!
C&NNOn October 7th, 2005, 75751 changed the rating from negative to neutral and added the following:
Yes, I am changing the rating again. Gretchen from
Buried Treasures contacted me and am happy to
be receiving a refund. I may try this company again
next spring. Hopefully, this company has improved.
C&NNOn October 8th, 2005, 75751 changed the rating from neutral to negative and added the following:
Received e-mail that the order is now being sent.
Why? This is too late in the season to being sending
this rhizome.
On Mar 17, 2005, gardenermark Fredericksburg, VA (Zone 7a) wrote:
I just received my shipment of Thai Beauty caladiums. The order came very quickly and the company kept me well informed of the shipping status of my order.
On August 10th, 2009, gardenermark changed the rating from positive to negative and added the following:
I recently put in a order with Buried Treasures that the website said would be delivered the week of July 20. When I looked up the status of the order on their system it has a status of "."
I contacted Chris via e-mail and received no response. Today I contacted them via phone and forwarded my e-mail to Gretchen. I have tonight received an e-mail that says the plant was sent via priority mail. I'll updated this comment based on whether I do/do not receive my order by Friday.
