On Dec 27, 2006, greenhouse_gal Southern NJ United States (Zone 7a) wrote:
I have yet to receive an order that I placed on November 26, 2006, but I have been billed in full. There is no US number that I can call, and there has been no response to two emails that I've sent. Their website is attractive and their products look great, but this is the first time I've been stiffed by an online company. If I finally receive my merchandise I'll post the news, but meanwhile I'm going to have to dispute my VISA bill, which is a pain in the neck.
By the way, the number provided for them on the VISA bill turns out to be incorrect.
On January 5th, 2007, greenhouse_gal changed the rating from negative to neutral and added the following:
My order finally arrived today, 1/5/07, apparently having been sent economy class even though I paid $33 extra for priority shipping. The package was wet, which is obviously not the vendor's fault, but I'm not sure whether the seeds will still be viable as a result, since the packets felt damp.
I contacted VISA and canceled my dispute. However, I am still concerned that the phone number on the VISA bill was incorrect and that the vendor never responded to my emails. Still, the package did show up and the soaps and pruner look very nice. I am upgrading my rating to neutral because of that, but unless I hear from the company at some point I would not order from them again.
On January 6th, 2007, greenhouse_gal added the following:
I just heard from Barbara Wilde at L'Atelier Vert via email. She apologized for the misunderstanding and acknowledged that the order had been shipped economy rather than priority as I had requested. She is offering me a $30 credit on my next order to make up for that failure and is resending the seeds in case the original batch was damaged by the damp. I am still concerned that my initial emails weren't answered, but at this point I would order again; of course I'd have to to reap the benefits of my credit.
If there were a rating between positive and neutral I'd select that, but as it is I think I'll wait to see how I fare next time.