On Feb 29, 2012, crazy_for_abies Fresno, CA wrote:
Posted on April 19, 2011, updated February 29, 2012
Took the plunge and ordered 17 plants my first time ordering. Plants arrived on the exact day I requested them, and shipping was very reasonable since I purchased all 17 plants as tubes. Plants were well wrapped and wet, and those that were not dormant were much larger than I would have expected from a tube. It has been 5 weeks since delivery, and all 17 plants are healthy and have exploded with new growth. I highly recommend this nursery and I will be ordering again in the fall.
On February 29th, 2012, crazy_for_abies added the following:
I have now ordered a total of three times from Forestfarm. I give them my highest recommendation. They have a customer for life.
I am an avid plant hobbyist who has been mail-ordering plants for thirty years. As a long-term customer, I am always exceptionally satisfied placing and receiving orders from forestfarm.com. Time and time again, I'm impressed by their listing of traditional as well as rare and hard-to-find plants, such as Viburnums, Pittosporums, Osmanthus, Ilex, Elaeagnus, Photinias, Arbutus, Bay Laurels, Ligustrums, Vacciniums, and Magnolias. These are but a few of their extensive offerings which are well described. I continually visit Forestfarm.com since many of their plants are hard to find in my area, eastern coast of the US. Whenever I unpack a Forestfarm shipment, I am left breathless with the size, health, beauty, and elegance of the rooted tube plants and gallon plants. At Forestfarm.com, I receive excellent personable and friendly customer service. All of the plants that I order have full healthy growth, strong roots, and are meticulously packaged to arrive in perfect condition. I highly recommend Forestfarm.com to beginning and highly experienced gardeners alike. And to those hard-to-impress seasoned gardeners, I must say that Forestfarm.com is truly a new adventure in gardening.
I have used this company for 15 years.I have had consistantly good experiences.This time they out did themselves.I ordered three conifers I couldn't find elsewhere.All three beautiful, large and healthy but Blue Shag was huge!This is a great company.
I cannot say enough positive things about this company. I have been ordering from them off and on for over 20 years and have consistently received excellent service and nice, healthy plants. It's a shame that so many people feel compelled only to mention their bad experiences here while only a few give the praise that many companies deserve. Admittedly, I was one of them. But, Forestfarm truly deserves a word of praise for so many years of operation providing reliable, great service and consistently healthy plants. My hat is off to them and I will be ordering from them again this year with anticipation. Thanks Forestfarm for being one of the few reliable "rocks" in the industry. May God continue to bless you and your business.
My first order with Forestfarm and it was positive in every way. The unusual berry plants I ordered (Medlar, Japanese Raisin Tree, PawPaw, & Wintergreen) were very reasonably priced, including shipping. Online ordering was a snap and my healthy, well-packed & labeled plants actually arrived a few days ahead of my expectations. Great service worthy of repeat business.
Absolutely wonderful experience! Had first ordered a pygmy Japanese Maple. Changed my mind on the first day and decided to order another since both would be Christmas gifts. Got an email from the owner that he would check the plants and if he had two that he would ship them. The next day there was a phone message about the plant--they had only one and they felt it was not the quality they would agree to ship so they suggested another pygmy maple. I researched it on the internet and it was prettier than the original plant that was ordered. I returned their call and agreed to accept the substitute maples. That was on Monday evening (I reside in Houston--FF is in Oregon). The plants arrived Friday afternoon. The packaging is the best I've seen and both maples are in excellent condition--full of colorful leaves, beautifully shaped, and expertly packed. I will remember them again for future orders.
On Nov 18, 2011, kwajcats Point Roberts, WA wrote:
An INCREDIBLE gardening resource, if FF doesn't carry it it's probably not worth having. The packaging is a force to be reckoned with, I wouldn't want them wrapping my Christmas presents, it would take half a day to open them.
And finally, there is nothing like getting the package open and seeing their label for the first time, your name "in lights" with the plant info on the tag - awesome!
On Oct 18, 2011, qoqonut Mountain View, CA (Zone 9b) wrote:
We have ordered from Forestfarm for the past several years and been very happy with their plants and service. The tube-sized plants were a revelation after struggling to dig holes in our hard clay soil for 1 gallon and larger nursery plants. Now I order tubes whenever they're available. Guess what? Within a few years, they are the same size as the plants that started in 1 gallons. Our most recent order (10/11) of drought tolerant perennials, a boulevard cypress, and weigela, came in 3 ft tall boxes that looked like dioramas of the Empire State building. At the bottom of each box was a pull tab, which was a nice idea in theory but not so much in practice. You pull the tab, which "cuts" the box at, say, the 10th floor, so you can flip the other 90+ floors open and get to your tube plants which sit on the first floor. Except what happened was the pull tab broke halfway. So I had to deconstruct the boxes anyway, which is no small task. Forestfarm packs their plants to withstand a 8.0 earthquake. I tried not to hurt the plants as I hacked through the cardboard, reinforced packing tape, and wads of newspaper. The tube-sized plants come in either plastic pots or waxed cardboard sleeves. The ones in cardboard sleeves were also slipped in plastic bags. Each plant was identified with a yellow printed band. Newsprint doubled as packing material and insulation to keep moisture in the soil. And most important, all plants were beautiful and healthy. Forestfarm's website has also improved in the last year - their "cookie" for the shopping cart now has a longer shelf life so that your cart doesn't get erased after 20 minutes. What a pain that used to be, cuz you know it takes longer than 20 minutes to ponder, research, compare prices, and just shop around. Now they need to add a search bar, so that we can look up a plant without having to page through "plant search" and "botanical name" before being able to type in the plant of interest.
I have been ordering from this company for a couple of years now, and cannot recommend them enough. Product quality is excellent, as is customer service (they are the nicest people). I sent in a question once about upcoming conifer availability and got a thorough response within twenty four hours. I am so glad this company exists as they are the only means of obtaining certain trees for folks in my neck of the country. Only negative might be that you need a crowbar to get your trees out of the packaging, but that is the small price of having total confidence that your tree is going to arrive in great shape. Their catalogue is great too; I keep a copy in each bathroom;-)
On Sep 19, 2011, Youngtreegenius Yellow Springs, OH wrote:
Posted on September 19, 2011, updated September 19, 2011
First, shame on you for growing alianthus, tree of heaven.
I am in southern Ohio.
I just received my large order of 14 plants, crabs (Adams, brandywine, snowdrift,) all large five footers except the snowdrift. Also, 2 magnolia janes, 2 mop head hydrangeas, 2 oak leaf hydrangeas, and cotinus obovatus.
All my plants were perfect out of the box, shipped very well with great care, the best I have seen from a shipping nursery. I couldnt be more happy with my purchase. Great stock. Shipped wonderfully.
People on the east coast should know how expensive it is to have these large orders. My order shipped at 215 lbs! It's coming from oregon people, so don't complain on your shipping costs. If u cant afford it go and search your local nurseries for these plants.
Tree of heaven is like a blight here. It rarley reaches 50 years of age and seeds huge areas prolifically. Not a single person should ever ever plant this terribly invasive semi native garbage tree
Thank you all at forest farm! You are the best I have seen
On September 19th, 2011, Youngtreegenius added the following:
ailanthus isn't available from forest farm it's isn't listed on their site....I'm also glad all my large trees are really well staked, I won't have to go buy more large pine stakes and cut them down to size! Thanks
On Aug 8, 2011, sarahbud Maywood, IL (Zone 5a) wrote:
Posted on September 10, 2007, updated August 9, 2011
Based on the many positive reviews for Forest Farm, I took the plunge tonight and browsed their web site at length, intending to place an order. What a futile, frustrating experience it was.
1) Their web site is (to put it kindly) sub-standard, with a query engine that’s not even set up for returning a list of “shrubs” but will give you “basket-making” (?!) – and not even the ability to choose your Zone. The plant descriptions and photos are among the poorest I’ve ever run across, and I’ve probably been to 1,000 online nurseries over the years. Google was getting a workout during this time, filling in all the blanks that Forest Farm was neglecting.
2) Shipping costs: I should have paid attention to those of you who complained on this subject. The first gallon on my order would cost $12 to ship by ground; the second gallon I added took the shipping cost up by $16 (!), for a total cost of $28 to ship two plants to me. That’s purely nuts. I removed one of the plants from my order and plowed ahead with the processing……only to find out on the next page that between June 1 and Oct. 1, Forest Farm will only AIR ship to my zip code – to the tune of I don’t remember how much, but it was a lot more than the $28 I’d refused to pay. I cancelled my order. There’s something very wrong with that picture, and I’m not buying it.
I do a lot of shopping online for everything from towels to tulips. This summer alone, I’ve spent several hundred $$ online on landscaping shrubs – coming from all over the U.S. and yes, from Oregon to Chicago, too (none of which, by the way, ever took more than 4 days in ground transit – USPS, UPS, or Fed Ex). There’s quite a bit of variation in shipping costs between different nurseries, but Forest Farm has shot way over the top.
I should have avoided the headache and gotten out of the Forest Farm web site as soon as I saw The Sign: They are actually offering for sale, the tree of heaven/stink tree (Ailanthus), the pestilence that’s changing the face of the U.S. Now that’s unconscionable!
On August 8th, 2011, sarahbud changed the rating from negative to positive and added the following:
This review is an amendment to the less than positive review of Forestfarm that I filed at Dave’s Garden on September 10, 2007:
I’m happy to say that there have been big changes at Forestfarm in the past few years, and they’ve all been improvements. Their web site has become more intuitively navigable, it’s neater and a more pleasant experience to browse than ever before - and they continue with the effort to include better plant photos and more pertinent plant information.
Based on the hint of better things to come from Forestfarm’s interface with the public, I ordered a Hydrangea anomala petiolaris (Climbing Hydrangea) from them on 7/24/10 – a 5-gallon, 4’ tall plant - for $59 plus $28 shipping. Ray and I communicated regarding shipping time, and since he was concerned about shipping during hot weather, it was decided to hold off sending it until late August. The plant was in transit, then, for a very few days, and an undamaged, good-sized, fresh plant arrived on Aug. 27. We planted it the next day in the ground, in a large bowl of amended soil at the southeast corner of our house - and kept it well-watered until it began to go dormant for the winter (location Chicago). Meanwhile, for the remainder of the growing season there was no sign of new top growth but no sign of stress, either. We were confident that there was plenty of activity going on underground and that the plant was reestablishing itself. After a typical Chicago winter but a protracted, cold spring (2011), the Hydrangea produced new growth starting mid-June, and as of this date (8/9/2011) it remains strong, healthy, and headed towards the roof. I can say now with conviction that this Hydrangea from Forestfarm was raised well, bore its transition to our house in good health, and it will grow and thrive here for the next 50 years or more.
The bottom line: Ray (ergo, Forestfarm) cares about his plants and his customers, fair business practices, and the ideal of filling people’s gardens with healthy, beautiful plants. He appears worthy of our trust and our money, as he exhibits a reluctance to sacrifice good gardening practices for the sake of a quick sale – e.g. on his web site he judges most of his Buddleia varieties to be hardy to Zone 6, or even Zone 7 and 8, which is far closer to the truth than most nurserymen bother with. I have discovered this truth the hard way by losing three Buddleia varieties to Zone 5 winters after believing the fudging techniques that even some of the largest, most respected plant producers employ. What more can you ask of a nurseryman than truth, good ethics, fair pricing, and his vision of thriving gardens?
We live in Northern Ohio and love trees and plants.
I began looking for Columnar Swedish Aspens and
had significant difficulty finding them.
Even on-line I found it difficult to find anyone who would
consider shipping a reasonably sized tree.
Then I stumbled on Forest Farms. They had the Aspens.
Their price was reasonable. I read their reviews at this site
which were overwhelmingly positive. But being a careful shopper
I emailed Forest Farm several questions after placing the order.
The owner Ray personally answered my email within a day or two.
He addressed my concerns, even sent me two photos of the
trees he was sending. He explained how he was shipping them
and that this was being done in an economical manner that
did not jeopardize the trees.
The trees arrived when Forest Farm said they would. They
were packed by individuals that truly cared about the condition
that their plants and trees arrived in. I followed Ray's instructions
to allow the trees to readjust to the sun by leaving them in the
shade of a large oak tree for several days while I prepared their
Ray then emailed me to see how they have arrived and are
This guy and his nursery are terrific. It is like shopping down
the street. He could teach Amazon some things. My two
Swedish Columnar Aspens are settling in just fine, they stand
about 5 feet tall. From Oregon! Now in Ohio. Imagine that...
I ordered several heucheras and heucherellas from Forestfarm.com and it was definitely a good experience! Ray quickly resolved a shipping problem for me and sent me 5 tubes of healthy plants. They were a good size for the price and arrived in hurricane-proof packaging...not a particle of soil out of place.
On Jun 18, 2011, RosemaryK Lexington, MA (Zone 6a) wrote:
I am a fan. I am just a home gardener. I kept amending and changing my order. Then my credit card failed because of a fraud somewhere else. They were proactive and courteous about organizing my order, answering questions, and getting it to me on time. The plants are incredible--amazing variety, value, and vibrantly healthy plants. Even the tubes, although tiny, are leaping with health. They clearly love their misson and their plants.
Good companies get your order right. Great companies provide top-rate service when something goes wrong.
I ordered Parthenocissus tricuspidata but received P. quinquefolia by mistake. Easy enough mistake (same genus) and I ordered early in the season so they shipped before buds formed when the plants are indistinguishable. Within days of receiving the plants they starting putting out the characteristic 5 leaves of P. quinquefolia. Oops!
Forestfarm VERY graciously recognized the error from the photo I sent and replaced the plants. All the plants received are carefully packaged for shipment and quite healthy.
I will not hesitate to order from Forestfarm in the future. Ray and Forestfarm are awesome. VERY happy to give a positive review.
My second dealing with them in as many years. I ordered tube plants from them last year and got exactly what I would have expected, and was very pleased given the cost and professionalism. This year I went ahead and sprung for larger sized trees all Japanese Maples. I was immediately contacted via email to discuss my plans. These are future bonsai projects and my requests were specific and well handled. Every tree I ordered was larger than the expected 1 gallon pot size and 2 -3 feet tall... Three of the five trees I ordered are well over 4 feet with strong branching. Outstanding communication, very personal and personable and I feel like they went out of their way to get me what I want. He was also kind enough to snap a few pictures of some other species he had in at the time that would also fit my hobby. I look forward to future business with them.
On May 16, 2011, iykim Hillsborough, CA (Zone 8b) wrote:
I ordered several different cultivars of Acer Palmatum, Magnolia, Helleborus, and Abuitillon, all in tubes. They shipped super fast, and I was impressed by how carefully they packaged the plants so that no leaf or branches were bent or torn off. You could shake the box upside down and still, nothing would fall out of place, not even soil. The plants were quite healthy. For plants in tubes, I was expecting something tiny, but to my pleasant surprise they were as big as #1 pot plants. Helleborus is the healthiest and biggest of all mail-ordered (Internet) Helleborus as I ordered them from other sites as well. I was so pleased, I made a second purchase, and that was just as good as the first one. I am definitely going to order from them in the future.
just received my first order - one 'northstar' pie cherry tree, which i couldn't find elsewhere. i had high expectations (or hopes, anyway!) given the abundance of great reviews here, but you really have to SEE the quality of stock and their unique packing method to fully appreciate how 'above and beyond' they are! this tree is simply outstanding - i had gotten 2 'montmorency' pie cherries from my local nursery earlier this spring, which is also no slouch when it comes to great stock, but seriously the forestfarm tree is clearly superior even after just spending a full day in a shipping box. as expected, it came in a 5-gallon pot, and i was thrilled to see that the leader branch had NOT been pruned at all, and more lower branches had been left intact compared to the local nursery trees - if you have your own ideas about how you want to go about pruning and shaping, you'll have a great deal more to work with here. meanwhile, it has a simply lovely and graceful shape to it, fully leafed-out and lush - it doesn't just look like it was raised by people who REALLY know what they're doing, it also looks...loved. just a VERY healthy and happy-looking tree, and i couldn't be more pleased!
forestfarm's website covers a vast inventory, but is fairly easy and intuitive to navigate if you're just exploring, and the search results are quick and accurate if you're looking for something in particular. i also noted over many visits that it's kept quite up-to-date as to current stock.
i received an email confirmation with tracking number when my order was ready to go, and the 'expected arrival' date was accurate. the shipping cost is seriously pricey - 35.00 for a 29.00 tree! - but absolutely worth it. this beautiful tree is as far from the usual mail-order bare-root stick as you can get, and i won't hesitate in the least to order from them again.
Have ordered three times now ( Each time ordered 4 x Size 1 - which can be a tall plant in some cases ) and all plants are doing very well. Plants are shipped in original growing pots and are all very healthy. The plants cost a bit more and the shipping is of course higher but it is definitely worth it. The plants travel better and I still have the option of washing off soil and trimming roots if needed, and can order more months out of the year as the plants can acclimate much better than bare roots ( which require more exact timing for the weather, as well as for the planting ). I recommend this nursery especially if you are ordering a group of plants as the shipping is more reasonable that way.
I ordered two ferns from this company and they are growing into very healthy plants. The ferns were shipped VERY securely.
The only thing that prevents my review from being positive is the soil the plants came in. As I was letting the new plants warm up in my house since the soil was so frigid, I noticed it was filled with centipede babies.Even after shaking off most of the soil I could from the roots, there was still baby centipedes popping up for weeks that I had to use tweezers to pull out.
Luckily they're mostly harmless, but definitely not something I want in my indoor garden.
On Apr 10, 2011, Mid12nt Stone Mountain, GA wrote:
Not happy, one of the two plants I ordered wasn't in stock, and rather than e-mailing me, they called, spoke with someone else (my mother) to confirm that I didn't want to cancel the order. Not happy about it because the plant not in stock was that plant that I really wanted (White Surprise Caryopteris). I think it was unprofessional of them to not speak directly with the person who placed the order, they could have left a message and asked me to call.
The other plant (Snow Fairy Caryopteris) arrived in good health and of good size. It's a lovely plant, I'll enjoy it, but I'm not happy about how my order was handled.
Posted on April 8, 2009, updated April 2, 2011
Have placed several orders with Forestfarm, and each time have been impressed with the size and vigor of the plants and the care in packaging! I have ordered various plants/shrubs/trees, including several types of skimmia (that I adore), parthenocissus, hellebores, and a Japanese maple. Many were plants that I couldn't find anywhere else! Their selection is amazing, and even if their older website format was a bit difficult to navigate I always ended up with more than I was looking for. Customer service is also excellent - no problems with order adjustments like some companies I've dealt with, and their care instructions are usually great.
On April 2nd, 2011, greyslate added the following:
Love the updated website, and am excited to once again report more fabulous plants from Forestfarm! Their plants are always beautifully packed and arrive to the east coast in great shape despite the transit. This year I ordered a birch, lilac, sarcococca (in bloom!), sweet flag (so large I ended up dividing it before planting even!), amongst some other perennials. All were in great shape, and transplanted beautifully. Thanks again for another wonderful spring, Forestfarm!
On Mar 21, 2011, moosewood Dewitt, MI (Zone 5a) wrote:
Nothing but good from this nursery.
A great selection, everything's in pots (gotta love their "tubes"), they arrive on time & in good condition, the plants items take off & grow.
FF is in Oregon, I'm in Michigan, and I can attest their Zone and culture notes are accurate.
I have have several more shrubs coming from them this Spring:
Hamamelis Christmas Cheer, A white and a pink Abelliophylum, Chaenomeles Orange Storm, Sambucus pyrimidalis, and a Chamaecyp.
I would like to get a selection of their perennials; sometime in Early Summer.
Today I received my Hydrangea Arborescens Radiata 'Samantha'. ( A plant Ive been trying to get for years) I was quite pleased. Ray was very helpful and informative on questions I had regarding a Fagus sylyatica ‘Purpurea Pendula'. I wanted to grow as a Bonsai. I did in fact get a Japanese Maple instead. He went beyond the duties of custumer service.
The Hydrangea I received was packaged so well and was so large... The size of something purchased at a nursery. Also I received a catalog which has great descriptions and also printed on Recycled paper which shows they care about the environment. I have already started browsing through it highlighting plants for my next order!
I also want to add that I see some people complaining about shipping charges... It is well worth it for the huge plants they sell and with their awesome selection of rarer plants and a good priced plant to start with... IT WAS WELL WORTH IT. Yeah you may pay less for shipping somewhere else, but those plants will take a few years to get close to the size Forest Farms ships.
Forestfarm is AMAZING! This was my first time ordering from them, but I don't think I will ever be ordering from anywhere else again based on this experience! I ordered three species of olive trees, and they were shipped out immediately. Within a day I had received an email from UPS containing a tracking number and estimated delivery date with the note, "at the request of Forestfarm." several more of these emails were sent "at the request of Forestfarm". I never wondered where my trees were or when they would arrive.
I've ordered stock from numerous online nurseries, and have never been this pleasantly surprised when I saw the size of just the box in my kitchen. I opened the box and found 3 beautiful olive trees packed safely and comfortably away inside. While plants I have received from other nurseries have often been without leaves, wilting, or died soon after due to stress, these trees are obviously in perfect health and absolutely beautiful in comparison.
I appreciated that Forestfarm had them all tied to bamboo stakes to prevent them breaking, something other nurseries haven't bothered with. I also appreciated that each plant was labeled, and that the soil/roots had been packed in such a way that they were still very damp when the trees arrived, more things that most nurseries don't bother with. Due to mother nature and the neglect of shipping companies/buyers, is there the occasional plant that has a problem and needs to be replaced? Probably, but I imagine with this kind of care Forestfarm has very few of those experiences. I am extremely satisfied, very happy, and now a lifelong customer.
Once my orchard is up and ready to go, there's no place else I would go to buy stock.
On Jan 20, 2011, mrs_colla Marin, CA (Zone 9b) wrote:
Posted on February 18, 2010, updated January 20, 2011
Posted on February 4, 2007, updated February 17, 2010
I have only ordered plants, but already want to share my positive outcome.
I asked if the trees I ordered would take care of cross pollination, and Ray emailed me to say they will not make nuts, besides the "occasional" one.
He asked if I wanted to cancel the order based on that, and informed me I could get 2 more gallon size plants for no additional shipping cost.
Prompt, friendly, personable.
Can't wait for my plants! 2 thumbs up!
On February 7th, 2007, mrs_colla added the following:
Oh my gosh!!! Speedy delivery (3 days from call to planted!)
great plants, super rootballs, extremely well packed, well watered,and enough information enclosed to become a mastergardener!
I am thrilled, and will order from them again!
Exceeded my expectations TENFOLD!
Thank you very much, ChristieOn February 21st, 2007, mrs_colla added the following:
And another superb array of plants has arrived! Came fast, budding plants, fat roots, packing excellent; a dreamcompany!
Thank you so much!On March 8th, 2007, mrs_colla added the following:
I keep repeating myself; great plants, great communication with all the staff, they make me happy every time!
Another set of plants from them is happy in my garden now!On April 21st, 2007, mrs_colla added the following:
I ordered some plants, took one plant out of the order because of cross pollination-mis-match.
In an effort to fill my box they, per mistake, sent me the plant anyhow.
I called, and was told I may keep the plant and will get a credit for the money it is worth.
Great customer service!
After receiving the plant I am glad I did... It doesn't pollinate my other one, but it is very pretty nevertheless!!!On September 13th, 2009, mrs_colla added the following:
More beautiful plants came to me from Forest Farm!
And like before, well packed, big and beautiful, and very fast.
This is my favorite nursery, they have everything you can imagine with roots, and if you see a plant that isn't the size you want, you call them and sometimes they can find the right size for you.
Customer is King here!On February 18th, 2010, mrs_colla added the following:
I ordered a plant, and then found another one I liked, only in a too big a size. I called up to see if they had a smaller size, and they did!
Then, I gave them the wrong credit card number, it had one digit missing! They called to verify instead of canceling the order.
This nursery has not only the greatest selection of plants, their customer service is excellent!On January 20th, 2011, mrs_colla added the following:
Ray, Peg, all FF people, you've done it again! 4 LOVELY plants, packed better than anyone else!
I am such a fan, you have always exceeded my expectations, and the number of plants you grow makes me dizzy!
I ordered a Princeton Gold Maple 2 years ago. The tree arrived promptly and in good condition. Being a busy mother of 4, I did not water or fertilize my new baby tree but maybe once or twice in the first year. To my amazement this tree has thrived. It is exceptionally beautiful and very healthy despite my poor rocky soil. I will certainly do business with this company in the future, but only when I have enough time to properly care for my new tree.
Posted on December 4, 2010, updated December 8, 2010
I ordered 4 weeping forsythia bushes weeks ago, and received an order confirmation. I have not received the bushes. I have emailed Forestfarm but have not gotten an answer. I will never do business with them again. I can continue to email and try phoning, but that really should not be necessary.
On December 7th, 2010, drbuch changed the rating from negative to positive and added the following:
After posting a negative rating on Dave's Garden I received an email and a phone call advising me that my plants were shipped on Nov. 30. I received them today and they were in great shape. The packaging was amazing. Included in the packaging were planting instructions and a Forestfarm catalog.
On Oct 31, 2010, steve1young Huntington Station, NY wrote:
I ordered a whole bunch of stuff from Forestfarm and I was very, very happy with everything in the order (as usual) except for one thing. I let them know about the issue I had with the one plant, but it wasn't in stock at the time, so they issued a credit for the plant in question. When the plant became available a few months later they sent it to me (at considerably more expense to them in terms of additional shipping fees) at no charge and that's one of the many, many reasons I order from them on a regular basis. They're simply the best. ;)
I was going to order material from ForestFarm as I had heard so mnay good things about the company. However, all of those great comments were instantly shattered by the treatment that I recieved from the woman (?) who answered the phone..... Maureen (??). This company should have ditched her a long time ago; abrupt, short, complete lack of personality and customer service attributes. It sounded as though she had a problem with life in general; really bad customer relations. So much so, that I thought twice about ever ordering material from this company. My money is as good as anyone elses and I choose to spend it as I feel fit, and where I am treated with respect. Not at this company...not for this person....
ForestFarm, get rid of this person; she is bad for your company and bad for your business! Or, do you care?
On Oct 6, 2010, Forestfarm responded with:
"On Jan 23, 2011 3:40 PM, Forestfarm responded with:
We've let some time go by in hopes that we'd hear from "deerlily", but since we haven't, we'll post a rebuttal now in the form of a D-mail sent to her right after her posting. We tried!!
"Thank you for taking the time to post...I only wish it hadn't been so negative! I'm truly sorry that one of our staff came across that way to you. It's not something that we, the owners, can hear, because we're not hovering around her. So we do appreciate your input in the matter. But please don't judge us because of one person you spoke with having a bad day. We can do better, and usually do. We'll be glad to call you to answer your questions or help you in any other way, if you'll tell us how to reach you. We’ll do whatever we can to erase that taste from your mouth. Really, is it fair to give us a negative rating when you haven't even given us the chance to ship any plants to you? We are responsive and wish for you to be a favored customer! Thanks, and hope to hear from you, Ray""