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|On Jan 15, 2014, Plantsandme Canada de los Alamos, NM wrote:
Posted on January 12, 2014, updated January 15, 2014
On January 15th, 2014, Plantsandme changed the rating from negative to positive and added the following:
After a telephone conversation and a number of e-mails with Jen at Forestfarms who explained what had happened, we came to the conclusion that there had been miscommunication and misunderstandings on both sides.
Based on our conversations, I am changing my original rating from Negative to Positive and strongly recommend to anyone who ever has problems with Forestfarms to ask for Jen. She will do what she can to clarify any misunderstandings and to work with you.
Thanks Jen for taking the time to explain what had happened.
|On Dec 30, 2013, berrybythebay San Francisco, CA wrote:
Santa was very good to me with the beautiful maple I received. Perfectly packaged, perfectly pruned, perfectly grown. Thanks friends.
|On Nov 5, 2013, RHopson Mobile City, TX wrote:
I have expansive gardens and constantly order new and delightful plants I discover. Honestly, I was overjoyed at the plants I received from Forest Farm. Not only were they rare and wonderful, but the plants they sent me were very large and already budding, more so than any other site I've ordered from. It was as if I had discovered a place where I can get plants the size of ones at Home Depot or Lowes, but at a price just as inexpensive, and more wonderfully unique. Check out their strawberry tree (bush) if you want something truly lovely. I will definitely be ordering more from this quality site. THANKS!
|On Sep 25, 2013, CoryM Salt Lake City, UT wrote:
My single experience with Forestfarm was great. I ordered a 6-foot state street maple tree in late winter, specified that I'd like it shipped toward the end of March, and they did exactly that.
|On Sep 19, 2013, adambrower Mendota, IL wrote:
i've been ordering from Forestfarm for several years now, and i have had the occasional sickly plant. this is to be expected. living things don't like being shuttled round in dark boxes. dozens have exceeded expectations, and a few have done poorly. without exception, when the poor ones were brought to their attention, the Forestfarm folk have have made things right. the point is simple. if you're here to decide whether you can trust these folks, you can stop worrying about that. you can - all you have to do is explain what's wrong. in most cases, though, you'll be thrilled with your purchase. this is my first stop, always.
|On Jun 17, 2013, DisneyButterfly Pensacola, FL (Zone 8b) wrote:
Posted on June 11, 2013, updated June 17, 2013
|On May 22, 2013, gsteinbe Trenton, NJ wrote:
Posted on October 8, 2009, updated May 22, 2013
On October 8th, 2009, gsteinbe added the following:
UPDATE IN OCTOBER 2009: I, like krowten, received what I think were autumn olives instead of goumis. When I posted my original positive rating of Forestfarm, krowten contacted me by d-mail to tell me that I should check my goumis from Forestfarm to make sure that they weren't autumn olives. So, I emailed Forestfarm and began doing a little checking on my own. My plants have leaves with wavy edges, and they fruit in fall -- both signs that they were probably autumn olives. I sent Forestfarm an email and got a prompt response. I was asked to take photos of the plants' leaves and email the photos to verify that they looked like autumn olives. I sent the photos by email, and Forestfarm ended up sending me replacement plants (the next spring). So, unlike krowten, I can't really complain about how I was treated (although, of course, the initial mistake caused undue inconvenience and delay in my getting real goumis, and at this point, I still haven't gotten any goumi fruits yet).
On May 22nd, 2013, gsteinbe added the following:
So, the Dutchman's Pipe Vine ended up dying long ago, but my money was refunded for it. The Goumi Berries (once real Goumi Berries were sent) have done great and produce wonderful fruit. This spring, I ordered from Forestfarm again. This time, I got a Gold Summer Broom (Genista tinctoria 'Royal Gold'), an American Linden (Tilia americana 'Sentry'), a Saltbush (Atriplex canescens), and an Elderberry (Sambucus nigra 'Samdal'). All arrived in good shape, except for the Gold Summer Broom, which had dry soil in its pot and was totally wilted. I emailed Forestfarm, and after several emails back and forth, they are refunding my money for the Gold Summer Broom. Since it's still alive (and, I hope, will come back), I really only expected a discount on its purchase price (because what I received wasn't a $12 plant and will take at least a growing season to recover), but apparently, I'm going to get a full refund.
I'm leaving my rating as positive, because each time I've had a problem with an order with them, Forestfarm has generously resolved the problem. But truth be told, every time I've ordered from Forestfarm, there's been a problem (the failed Dutchman's Pipe Vine, the Goumi Berries that weren't Goumi Berries, and now a wilted Gold Summer Broom). The latest of these problems is particularly annoying. As much as Forestfarm charges for shipping ($42 on a merchandise order of $74), I would expect my plants to arrive in their own limousine with a personal attendant misting them every few minutes; I wouldn't expect any plant to arrive all dried up and wilted.
|On May 2, 2013, evelyn_inthegarden Sierra Foothills, CA (Zone 8a) wrote:
I have ordered from Forest Farm for many years, off and on. They have always delivered the plants in good size and more than excellent packing, even if I swear at the staples. The plants are great and the prices reasonable.
|On Apr 26, 2013, carolmo Olathe, KS (Zone 5a) wrote:
Ordered flowering cherry Shogetsu and 4 dwarf japanese maples. They arrived today in great condition. Beautiful plants. Will order from this company again and highly recommend them.
|On Apr 17, 2013, BlackDogKurt Seymour, CT wrote:
Posted on May 4, 2009, updated April 17, 2013
On April 17th, 2013, BlackDogKurt added the following:
I ordered several more trees from ForestFarm in 2012, and as before, everything arrived in good order and customer service was topnotch!
|On Apr 9, 2013, RedClay007 Richmond, VA (Zone 7a) wrote:
Probably the best source for rare woody plants. All plants are shipped in their original containers, allowing some leeway in terms of getting them in the ground. I recieved a shipment 2 weeks ago and was able to wait until this week to plant them to avoid the unusually cold weather that we've had recently. Definitely my go to source for rare woody plants!
|On Mar 31, 2013, BrisbaneAnne Brisbane, CA (Zone 10b) wrote:
I placed several orders with them last fall. The plants arrived nicely packaged and healthy looking. I like the large selection they offer and the ease of use of their website.
|On Mar 29, 2013, steadycam3 Houston Heights, TX (Zone 9a) wrote:
I ordered one plant but thought the price for shipping was probably too high. Once I received the plant, I understood the shipping price. That plant was packed so well, I dont think anything short of a truck running over the box could have damaged it. The plant was in pristine condition, healthy, green and undamaged in any way.
|On Mar 4, 2013, lyph Ithaca, NY (Zone 5a) wrote:
I ordered 8 shrubs from this company, in the dead of winter from my zone 5a. I said they 'could be sent early' as I dreamed of planting in April. Imagine my shock when they arrived, so very well packaged, budded, alive and ready for planting on the last week in February! Temp:12 degrees, snow falling, 18" on the ground. no end in sight. Having no garage to store the shrubs for 6 or more weeks, I contacted Forestfarm by phone and by email. Both of the personnel who advised me were terrific, and I have followed their directions, fully expecting success. These folks are a joy to work with!
|On Mar 2, 2013, vitrsna Colima,
Mexico (Zone 11) wrote:
I ordered a plant to be shipped in a "tube" for a friend in the Southeast USA. It is no mistake that this company is a DG Top Five. The plant was very well packed and in excellent condition and arrived ahead of schedule. Also, the business process and customer service are easy and responsive. I highly recommend this company.
|On Jan 25, 2013, Frank1965 Shreveport, LA wrote:
Excellent service and excellent plants- Forestfarm will be around for a long time. Nowadays It is always nice to still be able to depend on a business, much too rare now. My order shipped during the cold of the year without mishap and I am very pleased. I order something almost every year and never have been disappointed. Wonderful way to conduct business when there are so many hacks out there ready to take your money and run. I hope they continue- and I will also continue to give them my business.
|On Jan 19, 2013, RabbitRidge Onalaska, WA (Zone 7b) wrote:
I recently ordered a selection of hollies from them. I am obviously one of the few people that collects hollies because it is hard to find different cultivars. I've ordered a wide variety of plants from them and I have mostly been really happy. Even their small plants are really well rooted. I did order one plant from them that said fragrant. ( It is fragrant but more in a skunky sort of way. At least I planted it at the back of the bed.) I do wish they could work on ways to decrease the shipping such as removing the plants from the pots. Then I would order from them more often.
|On Dec 10, 2012, PamelaBaja Sierra de San Pedro Mártir, Baja,
Mexico (Zone 8b) wrote:
Posted on June 11, 2012, updated December 10, 2012
On June 11th, 2012, PamelaBaja changed the rating from negative to neutral and added the following:
Ray has emailed several times and has offered to replace some plants- we will see in the spring how things go.
On December 10th, 2012, PamelaBaja changed the rating from neutral to positive and added the following:
Ray was kind enough to replace the plants that died.Thank you.
On Dec 10, 2012, Forestfarm responded with:
"Thank you for posting. I only wish it could have been positive!
|On Sep 27, 2012, MulchingMan Eugene, OR wrote:
In a world of irresponsible, poorly-run businesses, Forestfarm is a breath of fresh air. I'm not surprised that they are a Watchdog 30 company, as they are one of my favorite companies in general.
|On Sep 6, 2012, Bazuhi Downers Grove, IL (Zone 5a) wrote:
After reading all the good reviews of this nursery I decided to give them a try so I ordered 4 cardinal plants(Lobelia cardinalis)
|On Sep 1, 2012, sunsprite Downers Grove, IL wrote:
I have been using ForestFarm for 9 years, they are my main mail order source for small trees and shrubs. I usually place several orders a season, since I am an avid gardener. I have acquired two Young Lady smoke shrubs, six various Japanese maples, Hearts of Gold redbud, multiple cotoneasters, groundcovers and perennials. There has never been a time when an order was late. Plants always arrive in perfect condition, healthy, with well developed root system. I have not lost one plant that I received from them. Also, when a new cultivar seemed to be "behaving" not the way I expected, I emailed ForestFarm and we had a very nice and lively discussion sharing our observations. Very nice people who know their business. Highly recommend.
|On Jun 27, 2012, Spriggin Selma, OR wrote:
Posted on October 5, 2010, updated June 27, 2012
On October 5th, 2010, Spriggin added the following:
The plants just bloomed. Cool. I'll be back for more come next season.
On June 27th, 2012, Spriggin added the following:
The customer service is EXCELLENT!! They called me before shipping to be certain everything was right with my address. It was. The plant came in perfect condition. Even though I live just a bit over rock-throwing distance from this company it was packed to survive a war zone. The plant has been settled in to its reserved space and is doing great. Again, you did good.
|On May 18, 2012, essentialplanet Wilsonville, OR (Zone 8b) wrote:
Forest Farm REALLY takes great care of their customers. They go the extra mile to make sure that you are happy with their products and services -- they are not satisfied until you are. Buy their excellent plants with COMPLETE confidence!
|On May 16, 2012, bloom79 Arlington, MA wrote:
Posted on May 10, 2012, updated May 16, 2012
On May 16th, 2012, bloom79 changed the rating from negative to neutral and added the following:
This has been resolved and I received my refund.
|On May 11, 2012, psychloman Brooklyn, NY (Zone 7a) wrote:
I ordered two hardy fuchsias, an acacia and a cardiocrinum.The plants arrived securely packaged and in excellent condition. I place an order or two every year despite the high shipping to the east coast but it's worth it. They have plants you can find nowhere else and they are always great specimens.In response to those who complain about the difficulty of unpacking the shipment I must say I don;t mind;in fact, they should give the guy who does the stapling and the taping a raise.
|On May 6, 2012, rebecca101 Madison, WI (Zone 5a) wrote:
WOW I was very impressed by the quality and size of the shrubs I received. The plants were all very large (larger than what I typically find in my local nursery!) and healthy. The packaging was a work of art. Took a bit of doing to get the box open, but the plants were really well-protected in there. The shipping prices are expensive, but definitely worth it. Best mail-order shrubs I've experienced so far.
|On May 5, 2012, greyandamy Pittsburgh, PA wrote:
Posted on February 13, 2012, updated May 5, 2012
On February 13th, 2012, greyandamy changed the rating from negative to positive and added the following:
I feel very guilty as the staff at forest farm genuinely seemed not to get my email. Plus, once they heard of this issue, they were extremely committed and .. I believe ...concerned. I could tell, through dealing with many others, that this was genuine and not just "for show". They went out and inspected their stock, had numerous questions...none placing blame.
I don't know, the winter here in PA has been extremely odd and maybe OUR environmental conditions, or most likely that's it... I must address above issue re: arborvitae, it DID NOT ARRIVE WITH PESTS, neither did. IF I COULD EDIT ABOVE TO MAKE IT MORE CLEAR, I WOULD. There's all kinds of wierd creatures around HERE now, I can't blame F.Farm. I lost the limber.... but they don't grow well around here. I'm kind of involved in something unexpected now so I couldn't help the forest farm staff much more... but it's clear they'd do anything to keep their customers happy., Maybe I killed the limber.... However, I was reading over their feedback, comparing prices, sizes... I can say their plants are extremely well packed and there's no detail left undone. I would encourage you to go there, but you probably have. THat's why it's in top 5....
On May 5th, 2012, greyandamy added the following:
I ordered more from them awhile back, not much energy but if I had it I'd scream EXCELLENT, EXCELLENT, EXCELLENT in EVERYWAY POSSIBLE....I've never been more impressed with any company.... absolutely, in my opinion, the best...
|On Apr 30, 2012, ilovemytrees wrote:
I ordered 15 European Hornbeam Fastigiatas from Forest Farm, 2-3 feet tall in March. Most of them were at least 3 feet and some were actually 4 feet. They ALL had one thing in common: They were EXTREMELY healthy. Their root systems were unbelievable. Some of them had roots as long as 3 feet. It was funny having to dig these hugely wide holes for these tiny trees just so that the root systems could fit in easily and be stretched out comfortably.
|On Apr 29, 2012, Tessiess Claremont, CA (Zone 9b) wrote:
I ordered 4 trees, size 1, and some smaller plants in tubes (goji berry and Rosa webbiana) last fall. They arrived quickly and were wonderfully packed, healthy, and large (at the upper end of the size range when compared to what others send out). The packaging was well-designed too so it was easy for me to get the plants out without damaging them. The trees were nicely staked. Planting instructions were detailed *and* easy to understand. I am very pleased with how my plants are doing (R. webbiana, for example, has a new basal about 5' high now) and plan on ordering from Forestfarm again.
|On Apr 28, 2012, sgardencrazy Crystal Lake, IL wrote:
I just received my 2012 order from Forrest Farm. Plants were in excellect condition to to extroardinary packaging. The plants are all tubes and an excellect value. The shipping is a bit high but worth it when your see the effort made to insure their safe arrival.
|On Apr 28, 2012, springlakenj Spring Lake NJ,
United States wrote:
In this day and age, we are all quick to complain, so we should also praise when appropriate. So.......
|On Apr 23, 2012, Samlau Cincinnati, OH (Zone 6b) wrote:
Got my Oakleaf (little honey) Hydrangea i have been looking for ... arrived nicely along with the Pineapple Lilly.
|On Apr 10, 2012, Dwain_G Kelseyville, CA wrote:
Forestfarm has a wealth of plants and plant information. Their packaging is second to none, all plants arriving very well protected.
|On Apr 9, 2012, jqpublic Cary, NC (Zone 7b) wrote:
This is my second time ordering through ForestFarm. I bought 5 small trees last fall and all five are sprouting. I had some concerns over 1 tree in particular. I emailed FF and they provided reassurance and advice on how to guarantee it to leaf out in the spring. The advice paid off! I'll be coming back if I can find more room!
|On Apr 6, 2012, blueschiz Landenberg, PA (Zone 6b) wrote:
Gorgeous plants arrived in the mail today from Forestfarm. They were well rooted, perfectly packed and arrived with all the soil in place and not too dry. Some of the best plants I've gotten in the mail to be sure!
|On Mar 31, 2012, eminkler Pawleys Island, SC (Zone 8a) wrote:
I have been ordering plants from catalogs for over 30 years. I have never received such large and beautiful plants as I did from ForestFarm. The plants were packed so perfectly that they couldn't possibly have been injured in their journey across the country. They are extremely healthy, one already blooming, one still with it's winter berries, and two ready to burst with leaves. Specific planting instructions were included that I appreciated.
|On Mar 30, 2012, Fracture Auburn, GA (Zone 7b) wrote:
I have so far had a very good experience after having just received my first order from this company. When you check out, they ask if you have a desired delivery date and they wound up being one day early. It's nice to not have to go to any lengths to get a certain delivery date.
|On Mar 19, 2012, Old_Gardener Calabasas, CA wrote:
Posted on March 12, 2012, updated March 19, 2012
On March 12th, 2012, Old_Gardener added the following:
I received my order on Wednesday as promised. The plants were packed extremely well!! The (8) Columbian Hawthorn are fantastic. They are, on average, 18-20" tall, well branched and look close to breaking dormancy. The (3) Maclura are 18" tall and the (3) Western Mayhaws are 10-12" tall, well-branched, and leafing out. I did find whitish/translucent "worms" in the soil.
Of the 18 plants ordered, the worms were contained to the three opaca which have since been rinsed and repotted in sterile soil. I emailed Forestfarm on Friday, 3/9, for further suggestions and received a response from Ray within an hour (remarkable turnaround time - especially this time of year!). He was very helpful. Per their investigation, the worms are feeding on the mulch - no treatment necessary. As for the rest of the plants, the three Aralia spinosa are 1" tall but have thick stems (not spindly) with a 3" root system and the Paulownia kawakamii, although it has a dead (not dormant) stem, appears to have a healthy 4-5" root mass with a possible/probable budding point. I know that it is recommended to coppice Paulownias for the first 2 seasons to encourage stronger trunk formation so I am comfortable that it will re-sprout in a few weeks. I would order from Forestfarm again - exceptional packaging, delivery time, and customer service coupled with some really nice plants.
On March 19th, 2012, Old_Gardener added the following:
Although it has been but a week, the little Paulownia is indeed pushing up growth (3 new growth points) and 2 of the 3 Aralia are leafing out. The 3rd appears to be trying to form a leaf bud so all looks good. Thank you Forest Farm.
|On Mar 18, 2012, scleghorn Copperas Cove, TX wrote:
Posted on March 26, 2011, updated March 19, 2012
On March 18th, 2012, scleghorn added the following:
Ordered a mission olive this year as a tube (their smallest size) and I am very pleased with the sturdy little tree that arrived. As usual, their packing job is a little frustrating to get the plant out of, but obviously designed to keep the plant from being damaged in transit and successful at that.
The chilopsis flowered like mad all last year, grew another couple of feet, and is trying to eat the sidewalk.